Hello,
I was at a concert last night, and took a few pics and videos on my phone..when I put it back in my pocket it became overheated - then the screen went blank. I could feel the heat almost burn my leg. From this the LED flashed a full variety of colours (greens,purple & white) and when pressing the power button nothing happened. It eventually started flashing red as I drove home but refused to come back on. I put it on charge when I got home where it was a very faint white colour LED. I did the manual reset (power&volume down)..nothing.
It's been on charge all night and it was just dead - no light - nothing this morning. I've charged it this morning at work, and there's a white light, sometimes faint, but trying to start it is impossible.
I'm now left phoneless as my spare phone doesn't take the Micro Sim card. I have insurance, but they want a £50 excess - I've contacted Motorola as this seems to be an internal electrical fault, but I was wondering if anyone has any hints or tips as it could be weeks before I have a phone again.
Anyone experienced / managed to sort this themselves?
Laura
Hi Laura, welcome! (I hope BRFC doesn't stand for Bristol Rovers!?)
Are you able to actually turn the phone on at all, ie get any screen to show?
I would imagine that the phone is newish, it's still covered under warranty so it may be worth contacting motorola directly to see if they are able to do anything.
When you plug it into your pc/mac and try and turn it on, does the pc pick up the phone at all?
Verizon
Haven't taken an update since the last kitkat one.
(No root)
Had been running crappy for about 2 months.....last thing I installed was Viber. I un installed it weeks ago.
No change though.
I've also experienced the thing smoking through battery.
Bought 2 batteries with an external charger. Think it was mostly the original battery was bad....
Still....Isn't/wasn't charging over night with the stock charger/mini usb...have been rotating the 2 batteries I bought, charged externally. But they don't last a whole day.
I'm 50 years old. I don't game or watch videos all day. Just text phone and some surfing/Facebook occasionally listen to music/I heart radio.
So, I've been putting off the inevitable hard reset, by running it in safe mode for the last few weeks.
Slightly better battery life, but, pretty useless in that mode.
Also, the wifi and blue tooth turn off on their own. Never leaving the house/range.
It wouldn't turn back on.
I don't have any of that stuff set up, to ever shut it off.
The only thing that fixes it is the 3 or 4 hits on my knee. I found that here somewhere. Honest. It worked. (Why would something that's Solid State respond to being struck?)
Up to this point the phone was never dropped on anything harder than carpet a couple times, wearing a protective case
.
So, I was going to download helium to back it up........so I rebooted it. To get it out of safe mode, for the trip to the play store.
It WAS working. ...had just used the phone. Was on wifi, reading about helium.
That was it......She's dead Jim.......
It has never made so much as a red light for the charger being plugged in. Nothing.
I didn't download anything. Haven't messed with trying to get the lollipop OS...
So........
Removed battery, sd card, sim card., charger port clean as a whistle, used with w/out different chargers, (the one from my samsung tab 10) held power 30 seconds, let off for 2, push again. (Some secret trick I found reading? ).... , held every button for minutes with battery out. ?..
Battery tested with multimeter. It's charged. Both of them are. Have tried both.
Not so much as a blink/flash/vibrate. ..
So from my extensive reading here, it might be my charging board? Something about a cap being bad?
Plugged into the computer I don't get anything. No charge, no acknowledgement it's plugged in by the computer (Win7, , get the sound and an installing driver/what do you want to do Window. Nothing).
I've got Kies installed. Been a long time since I used it though. But again, the computer doesn't recognize it's plugged in.
I only posted my experience because I have not found any others with ALL of these symptoms.
Sorry if anyone thinks it's a repeat.
I've been on here reading for 2 days now.
Pulling my hair out. Would like to salvage this thing. Don't want to get stuck in another contract.
So, , obviously,I'd like to get it running so I can at least back it up, and do a reset. And hopefully get it back to normal.
Also, is there a fix for this wifi/bluetooth thing, or am I going to go around pounding it on my knee every day? Pretty annoying.
Thanks in advance for your thoughts. (Sources for parts)
Chris
Wow. ?.
Nothing?
Did I leave some bit of info out?
I can't tell you what build or version anything is on the phone because it is dead.
McGyver9 said:
Verizon
Haven't taken an update since the last kitkat one.
(No root)
Had been running crappy for about 2 months.....last thing I installed was Viber. I un installed it weeks ago.
No change though.
I've also experienced the thing smoking through battery.
Bought 2 batteries with an external charger. Think it was mostly the original battery was bad....
Still....Isn't/wasn't charging over night with the stock charger/mini usb...have been rotating the 2 batteries I bought, charged externally. But they don't last a whole day.
I'm 50 years old. I don't game or watch videos all day. Just text phone and some surfing/Facebook occasionally listen to music/I heart radio.
So, I've been putting off the inevitable hard reset, by running it in safe mode for the last few weeks.
Slightly better battery life, but, pretty useless in that mode.
Also, the wifi and blue tooth turn off on their own. Never leaving the house/range.
It wouldn't turn back on.
I don't have any of that stuff set up, to ever shut it off.
The only thing that fixes it is the 3 or 4 hits on my knee. I found that here somewhere. Honest. It worked. (Why would something that's Solid State respond to being struck?)
Up to this point the phone was never dropped on anything harder than carpet a couple times, wearing a protective case
.
So, I was going to download helium to back it up........so I rebooted it. To get it out of safe mode, for the trip to the play store.
It WAS working. ...had just used the phone. Was on wifi, reading about helium.
That was it......She's dead Jim.......
It has never made so much as a red light for the charger being plugged in. Nothing.
I didn't download anything. Haven't messed with trying to get the lollipop OS...
So........
Removed battery, sd card, sim card., charger port clean as a whistle, used with w/out different chargers, (the one from my samsung tab 10) held power 30 seconds, let off for 2, push again. (Some secret trick I found reading? ).... , held every button for minutes with battery out. ?..
Battery tested with multimeter. It's charged. Both of them are. Have tried both.
Not so much as a blink/flash/vibrate. ..
So from my extensive reading here, it might be my charging board? Something about a cap being bad?
Plugged into the computer I don't get anything. No charge, no acknowledgement it's plugged in by the computer (Win7, , get the sound and an installing driver/what do you want to do Window. Nothing).
I've got Kies installed. Been a long time since I used it though. But again, the computer doesn't recognize it's plugged in.
I only posted my experience because I have not found any others with ALL of these symptoms.
Sorry if anyone thinks it's a repeat.
I've been on here reading for 2 days now.
Pulling my hair out. Would like to salvage this thing. Don't want to get stuck in another contract.
So, , obviously,I'd like to get it running so I can at least back it up, and do a reset. And hopefully get it back to normal.
Also, is there a fix for this wifi/bluetooth thing, or am I going to go around pounding it on my knee every day? Pretty annoying.
Thanks in advance for your thoughts. (Sources for parts)
Chris
Click to expand...
Click to collapse
Still nothing?
I got a new phone but would still like to fix this one for a backup.
Please?
Note 2 completely dead.
McGyver9 said:
Wow. ?.
Nothing?
Did I leave some bit of info out?
I can't tell you what build or version anything is on the phone because it is dead.
Click to expand...
Click to collapse
my note 2 did the same yesterday.i was outside talking to my daughter,put the phone on the wooden porch rail.call came in,answered,put phone back.i am very careful with my phone.did not bang or drop itit was cold outside..i bring it upstairs and go return the call,and the phone is black.totally dead.i tried everything.changing the battery with one i know was charged,did all the button combinations,etc.most threads and videos,and i went through many,have fixes for phones that at least have an led light.this one is dead as is nothing alive at all.i tried to hook it to the laptop but its so dead,its not recognized.i am besides myself.its out of warranty and i am flat broke.if anyone has figured out a fix,please email me [email protected]
p.s-i warmed it up on the heater and now i am going to wrap it in foil because i dont know what else to do.this phone is my business and i am done without it.if i could at least save photos and contacts,call logs.this really sucks
Hey there. Out of nowhere today my phone rebooted on it's own and is now stuck on the "LG Life's Good" splash screen. I have the AT&T version (H900) and bone stock everything (I have not messed with bootloaders or rooting or anything). I tried removing the battery and this also does nothing. Anyone else have this issue and know what to do to fix it?
Thanks
Update: After letting the phone sit for about 20 minutes it magically booted and is now working fine... not sure what happened.
Have you tried doing a factory reset of you phone?
1) Turn off the phone.
2) Then hold down the Volume Down and Power button together for a couple of seconds.
3) As soon as the LG logo is displayed, let go of the Power key, keep pressing the Volume Down and then press once more the Power button.
Afterwards you should see a factory reset menu on your screen.
4) Confirm process by choosing appropriate options using Volume rockers to navigate and Power button to confirm.
5) Now your phone should restart.
6) Success! The hard reset has just been completed.
I am having this same problem.
Was using Pandora and GPS. It cut off and has not come back on. I attempted to open in safe mode recovery mode l and tried to-do a factory reset.
When I did the reset It went through the erasing process but when it rebooted it stayed on the LG screen. I've tried all the "common" trouble shooting suggestions... Its been two hours now.
Any new experiences with this issue?
Im also having the same issue with my V10 - Verizon model. Watching a YouTube video and it reset and got stuck on the LG logo splash screen. Followed instructions to do a factory reset and after about 45 min of being stuck on the factory reset screen after I confirmed it reset and booted up. All data and setting were still saved, and after about 3-5 minutes it reset again and went right back to being stuck on the LG splash screen.
Any other advice? or is it just dead?
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
downstat said:
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
Click to expand...
Click to collapse
@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
jjall said:
@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
Click to expand...
Click to collapse
@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
downstat said:
@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
Click to expand...
Click to collapse
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
jjall said:
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
Click to expand...
Click to collapse
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
downstat said:
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
Click to expand...
Click to collapse
Actually, i just got home and I decided to try out to see if it worked. I got the 0% battery sign. Plugged it in and it actually seems to be charging! So i'm hopeful. I also noticed that my phone has been getting hot lately. And that my battery life was crap. But that's just LG. I talked to an ATT customer service rep. and they told me that I could have the camera lens replaced so that my phone would be covered for an exchange. Even if it turns on, i'm going to exchange it just as soon as save all my files. Hopefully they'll take it now that it's working....
EDIT
it decided to turn on while it was charging. Froze on booting screen. It was HOT. Like I almost dropped it.
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
Hello!
So the same thing happened to me. I was not playing any games on my phone. I had JUST clocked out of work using an application on my phone and sent a text. It has turned off on its own and didn't want to even turn back on. I removed the battery and set it back in.. it turned on to the LG screen and stayed until it blacked out again shortly after.
Same issue with TMO LG V-10 here. Was using phone and it went black and shut down. Now in a loop with the LG boot screen. It tried a few times then just goes black.
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
At time yes. Not so much when it did quit. However, I left it sit on a fan and chilled it, and one time when I was able to get to the wipe screen, before it quit again, it got very hot in the afformentioned area.
Less than a year old. Getting a warranty replacement, but still disappointed as I think having the replaceable battery and abiltiy to put a large Micro SD card in it, along with the finish, camera, and Audio make the V10 one of the nicest phones out there.
downstat said:
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
Click to expand...
Click to collapse
this may sound weird but the same thing happen to me.... put the phone in the freezer for a while then boot it up but be prepared to get your pics, music, etc off of it quick... mine works fine until it warms up to room temp, then back in the freezer it goes to do it again... did it like 4 times today and saved over 1600 pics, bunch of videos and music. (saved them to a mircoSD card)
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
Slight Update
SoIDecidedTo said:
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
Click to expand...
Click to collapse
SO, not saying this will help anything but, after messing around with the phone for several hours I've learned this:
If you take the battery out, then plug it into your laptop, then turn it on: a battery icon will pop up with a ? on it.
From there, if you hold down the VOLUME down key, and insert the battery, it will take you into the quick boot menu automatically. Unfortunately I never set that up, and not it will not allow me to set it up. I assumed I could get to safe mode from there. This is the first time I've seen where I would have to "set up" the quick boot menu. This is my first LG phone though. I usually use HTC, or MOTO.
Now, the more interesting thing is, begin as I did last time.
Phone off, battery out, plug into computer, power on. Then hold the UP volume key as you insert the battery and it will take you to your "Tethering" option. So for most of you that have this problem, maybe you will be able to get the data to back it up. Unfortunately for me, it tells me I have to do a Firmware update first, and to not unplug the USB connection until it is complete. If your firmware is up to date, maybe it will allow you to do back up (I thought my firmware was up to date, but guess not).
I hope this helps someone, and I do hope that someone can build on what I've done so far so we can figure out how to at least get our data off the phone.
downstat said:
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
Click to expand...
Click to collapse
The phone got hot. It was getting hot starting from around the power buttons. And it sometimes got hot before i downloaded pokemon go. Not as often, but it happened from time to time. I think it might be because i'm no longer using the original power usb cable.... idk. Just waiting for a replacement.
Can you say the first 3 digits of the serial number of the device to boot loop problem?