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Just got my tb last night and right away loved it. After playing with it and getting a brief chance to play with the 4g I turned off the 4g since I was just outside the 4g coverage of philly. I did the *#*#4636#*#* method, idk if that matters.
Anyways, I was using wifi then for like an hour, turned wifi off, and since then I haven't been able to get 1x,3g or even 4g (when I tried turning it back on). what gives? is this another "outage" or is there something possibly wrong with my tb? when they went to activate it last night it did take several tries to find the network.
I believe there are issues currently, but I factory data reset will get your data back
I just got mine yesterday, I haven't turned on wifi yet. but my data doesn't work often already. I checked the status and it says data connection failed.
I'm already getting disappointed with my tb =[
every time, the data doesn't work, I turned my phone off and back on then it works.
oh, one time I tried to restart it, and if froze after the thunderbolt logo and the sound comes on. sigh*
I've done restart and tried airplane mode numerous times and neither worked. Haven't tried factory reset yet, if I get bored at work today I'll give that a shot. Thanks. Wasn't sure if it was just mine or a common problem.
Same data issue here got mine yesterday too hmmm what gives.
Anyway no point returning the phone for such a small issue that will be fixed in the future with updates.
Sent from my ADR6400L using XDA Premium App
Just rebooted the phone and data goes away, went to secret menu, press hard key menu turn off data connection off, turned off radio, waited for it to go off, turned back on, waited for it to come on then turned data on, then it worked.
Btw, if you live in an area with good 4g, leave it on lte only if not just 3g, the switching is what mess things up
Sent from my Thunderbolt 4BLTE
I fixed all issues with data by doing a factory reset
Sent from my ADR6400L using XDA Premium App
I struggle with the same issues in Philly. The day I got the TB I had no service, I did a reset, pulled the battery, and then spent three hours on the phone with tech support. Eventually I ended up tethering to my Evo, connecting the market, and downloading an app called "restart connections." It works very well.
On the plus side, you don't even have to power down the device when you use it.
Just thought I'd let you know about it, as it's much easier and more convenient.
There have been multiple threads saying that the verizon network is currently having issues. They are fixing out as fast as they can. Any factory resets or apps that rest your connection are just good chance timing.
Reset your APN settings back to default.
I'm right outside Philly........... No problems since Wednesday, could not TXT......... I fixed by pulling the battery off while the phone still on...... it worked for me...
I called tech support today and the were very helpful !! Lol I couldn't believe it. He reset my data from there end and had me factory reset my phone and I'm running great now. My signal is much better as well.
Sent from my ADR6400L using XDA App
So has anyone found a solution that doesn't require a hard reset? I have two friends with this problem, they can get 4G but not 3G. We have tried battery pulls, changing to 3G only mode, reseting the APNs, airplane mode and nothing fixes it. I don't want to tell them to hard reset only to have the problem come right back. It sounds like there is a major 3G provisioning issue with this phone and with no *228 there doesn't seem to be an easy way to fix it unless anyone has other ideas.
I've been experiencing the same issue. I called up. Hard reset failed, I also tried toggling data on/off and turning airplane mode on/off.
Of course, did the normal battery pull and reseat the SIM.
... Standing by with VZW on the phone to figure this out....
In the meantime, flashing a new ROM
just turned data on and off and i now have 1x, better than nothing, right
I just got off the phone with Verizon as my two Thunderbolts stopped getting any 3G data since Friday evening. Apparently this is a known provisioning issue and they are working on it. No need to hard reset. The rep herself had the same problem with her Thunderbolt too. Apparently they hope to have it fixed by later tonight. So many 4G issues, wondering if I should have waited a few more weeks...
I've seen this a couple of times today in my store. The only really working solutions is a hard reset and reload. It is a 3G provisioning issue because it doesn't have the standard *228 provisioning option. Not sure how VZW plans to fix.
thanks please keep up posted if you hear more.
There appears to be a work-around the issue...
http://forum.androidcentral.com/htc...blems-3g-data-dont-hard-reset-read-first.html
my 3G drops out on and off all day on for a min off for a min.. not dropping to 1 x.. its dropping to no connection at all.. i have read somewhere on here that other people were having the problem.. and then they pointed to verizon.. i called verizon and there telling me everything is ok.. they tried to reset my esn or something (could not understand the accent). then i was told to reboot my phone.. so i did.. but the problem remains.. it has crippled my phone.. i was wondering if anyone can elaborate on what is causing the issue.. weather verizon is lieing to me or if i should flash back to stock,, throw my phone in the dogs water dish, or perform a voodoo ritual... thanks in advance..
I had this same problem. What I did was activate an old phone then wait like 5 min then reactivated my fascinate. That seems to have fixed it
Bummer.. I don't have another one
Sent from my frozen yogurt filled fascinate
neh4pres said:
Bummer.. I don't have another one
Sent from my frozen yogurt filled fascinate
Click to expand...
Click to collapse
I have seen many people saying you can go to a Verizon store and they have "test" phone that they can swap onto and off of your line for free.
You might investigate that further and see if its true in your area.
Call verizon tech support, try to get a level 2 tech, say you want a DMU or TSN reset or something...
Say you read forums about it fixing 3g issues
http://forum.xda-developers.com/showthread.php?t=1051543
Here is the original thread, read it! This fixed my 3g issues!
I will try this tomorrow when I have another phone to call from.. I'll let you know how I make out
Sent from my frozen yogurt filled fascinate
After a long hold with a level 2 tech, he told me I had a corrupt data connection and he said he was surprised I could connect at all and that he never seen it before.. He reset my data and all is fine now
Sent from my frozen yogurt filled fascinate
got my cln fascinate while ago fed ex..came with 2.2.1
3 g works fine
already rooted and voodoo'd....
I love verizon
Sent from my SCH-I500 using XDA App
rsswga said:
got my cln fascinate while ago fed ex..came with 2.2.1
3 g works fine
already rooted and voodoo'd....
I love verizon
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
What does this have to do with it?
Sent from my frozen yogurt filled fascinate
I did the dmu reset earlier. Called in on my phone and they went over a few things and then when I hung up they said pull the battery and wait five minutes while did the work on their end. Took a twenty minute nap and put battery back in. Haven't noticed my signal drop until just typing right now.
I had the 3G drop out. Was happening for several days, getting worse. It would take an hour to send a pix message. Browser, Facebook would rarely connect. Called Verizon. The first rep makes you do the "stupid person" test making sure your data is on, pull the battery out, etc. Once all that doesn't work, she connected me to a tech. The tech reset the connection/flushed something and had me turn my phone back on after a few minutes. My 3G is good again. She told me if it happens again, do a 'master reset' which I assume is just a factory reset.
What's interesting is that my wife and I have the same phone (Fascinate) running community rom 1.2 and only I have the problem. It might be because I commute by subway to work. She does not. Every day to work, I am constantly losing service on the subway so I switch it to airplane mode so it stops wasting battery searching for service. When I go over the bridge, I turn airplane off, 3G connects, sync some mail, download as much as I can before I go back underground, turn airplane mode back on. Once at work, service is turned back on and I turn wifi on. Going home, repeat steps in reverse. When I'm home, I am using wifi, too.
So I'm doing a lot of switching back and forth every day. Perhaps I could've 'corrupted' the data connection by all the switching/disabling of service. Not sure what everyone's habits are but this is my guess.
whoisandy said:
I had the 3G drop out. Was happening for several days, getting worse. It would take an hour to send a pix message. Browser, Facebook would rarely connect. Called Verizon. The first rep makes you do the "stupid person" test making sure your data is on, pull the battery out, etc. Once all that doesn't work, she connected me to a tech. The tech reset the connection/flushed something and had me turn my phone back on after a few minutes. My 3G is good again. She told me if it happens again, do a 'master reset' which I assume is just a factory reset.
What's interesting is that my wife and I have the same phone (Fascinate) running community rom 1.2 and only I have the problem. It might be because I commute by subway to work. She does not. Every day to work, I am constantly losing service on the subway so I switch it to airplane mode so it stops wasting battery searching for service. When I go over the bridge, I turn airplane off, 3G connects, sync some mail, download as much as I can before I go back underground, turn airplane mode back on. Once at work, service is turned back on and I turn wifi on. Going home, repeat steps in reverse. When I'm home, I am using wifi, too.
So I'm doing a lot of switching back and forth every day. Perhaps I could've 'corrupted' the data connection by all the switching/disabling of service. Not sure what everyone's habits are but this is my guess.
Click to expand...
Click to collapse
Maybe, I was turning off 3g when my phone is in my pocket cause it doubles my battery life
Sent from my frozen yogurt filled fascinate
have same problem.. only works with on/off airplane mode
Anyone else wake up to data issues today? Had no data connection even though sprint zone diagnostics said 3G connection was working correctly. Called sprint, they said there were no outages in my area and made up an E ticket. Told me to take it in to the sprint store. Decided to try ##3282# myself first. Got data back, but now I'm stuck in 1x. I'm running the latest cleanRom and haven't had any issues up to now. The only thing that I've done different the last couple of days is that I've been using wifi tether to connect my new View. I'm wondering if they see it somehow and if I'm being throttled. Any ideas?
##DATA# wont help.
Yeah the ##DATA# wont do anything for you. Please try any of the following:
1. Turn on airplane mode for about 1 min, and the turn off.
OR
2. Try power off the device and remove the battery for about 2 minutes so the device fully powers off and deregisters from the network. Power back on and try again.
If that does not work let me know. You might have to reset the network settings through ##CLEAR# menu.
I had this the other day but I reflashed my phone I dont know if yours is flashed and it fixed it
The past couple days my phone has lost data connection a couple times for seemingly no reason, and I am pretty much always at 1x now. Also my cell signal is lower than usual.
This is even when connected to my airave. I dont know why, but Sprint just seems to have this happen sometimes.
It definitely seems to be associated with wifi tether. I did try the airplane mode deal as well as turning off the mobile data. Also powering down and pulling the battery. It's hit and miss. Seems like receiving a text or checking my email will bring back 3G, have no idea why? But it's been working for me pretty consistently. Once I'm back up and running I'm golden til I tether again... Then sometimes I lose it sometimes I don't.
For the past 4 days or so my phone has been able to "connect" to the 4G network but I cannot receive data over it. However when I switch the phone to 3G only data works flawlessly. Calls and SMS works fine but the browser and any apps that use data say no connection. The connection icon is grey instead of blue.
I've been running CM7.1 on the thunderbolt just fine for months but I decided to use another ROM just to be sure. Put thundershed 1.6 on today and for a while 4G worked but it died again. was using radios 1.48.00.0906w_1, 0.01.78.0906w_1. Thought it may be a problem with those so I flashed the just-released 1.49.00.0406w_1, 0.01.79.0331w_1. No change.
I've gone through all the other troubleshooting steps too, hard/soft reset, battery pull. reseat SIM card, toggle airplane mode, switch off the LTE radio, etc. Called verizon and they confirmed I have a recent PRL.
Anybody have thoughts as to how I can fix this?
i've been getting in and out data connection with the newest radio on my thunderbolt atm...i'm starting to wonder if its the phone itself
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
disconnecktie said:
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
I really hope it is verizon and not my phone, but I've talked to them probably 3 times in the past 2 days and no one has even hinted that they are having network problems.
So right now I guess I just have to wait it out. Man I hate streaming music over 3g...
-Nex
Update on the situation - My 4G data is back after about a week.
Looks like I was temp banned from Verizons 4G for using too much of my unlimited plan. Can anyone confirm this happening to other people?
Thats what I suspect at least, it could be a coincidence and their 4G tower in my area was broken for almost exactly a week.
-Nex
This is new. My phone shows full signal bars, but data does not work (no LTE displayed in the status bar). When I look at the settings it says "Disconnected" right below Mobile data. If I turn it off and on, it will say "Turning On..." then "Disconnected".
The weird part is that I know I get LTE signal right here (at my desk at work). I've been using the phone here all week. It was working fine, then it switched to disconnected. The first time I turned the data off/on, it connected, showed LTE, and sent an email I had tried to send. Now it refuses to connect at all.
I rebooted the phone, and it first connected to LTE, and now has full bars of 3G.
Anyone else notice something similar happen?
EDIT: Looks like it's Verizon possibly doing some tower work in NYC.
its possible you have a toasted sim card. not very common but i have seen it happen before on my gnex and a few others. Good luck
Another possibility is that Verizon in your area is fixing things.
If you are in Manhattan, a couple of us experienced unstable data connection these few days.
If such data disconnection happens cross the country , then it is a device's issue, which I suspect not.
drumz0rz said:
This is new. My phone shows full signal bars, but data does not work (no LTE displayed in the status bar). When I look at the settings it says "Disconnected" right below Mobile data. If I turn it off and on, it will say "Turning On..." then "Disconnected".
The weird part is that I know I get LTE signal right here (at my desk at work). I've been using the phone here all week. It was working fine, then it switched to disconnected. The first time I turned the data off/on, it connected, showed LTE, and sent an email I had tried to send. Now it refuses to connect at all.
I rebooted the phone, and it first connected to LTE, and now has full bars of 3G.
Anyone else notice something similar happen?
Click to expand...
Click to collapse
Same thing keeps happening to me. It's frustrating because it will spool up LTE with full bars, not transmit any data and then disconnect completely from data. Will have to restart my phone which normally gets me back to working 3G until it happens again in an hour or so and have to repeat the process. Toggling the data connection on and off doesn't help. Verizon replaced my SIM card but it hasn't helped anything. Hoping it's just a temporary NYC issue.
kjogel said:
Same thing keeps happening to me. It's frustrating because it will spool up LTE with full bars, not transmit any data and then disconnect completely from data. Will have to restart my phone which normally gets me back to working 3G until it happens again in an hour or so and have to repeat the process. Toggling the data connection on and off doesn't help. Verizon replaced my SIM card but it hasn't helped anything. Hoping it's just a temporary NYC issue.
Click to expand...
Click to collapse
I was having a few issues here in New York too. I think they're working on some towers.
Sent from my HTC DNA using Tapatalk.
karn101 said:
I was having a few issues here in New York too. I think they're working on some towers.
Sent from my HTC DNA using Tapatalk.
Click to expand...
Click to collapse
Not surprising given some of the photos I've seen of their infrastructure after Sandy. Good to hear I'm not the only one.
This could be a different problem, but today I completely lost all mobile signal, both data and voice. It looked like I was in the subway (with no data icon and a little x next to the bars) . I waited for a couple of hours to see if the signal comes back, but it did not. A reboot fixed the issue.
I would not think much of this typically, but my wife has complained about exactly the same thing. Said she had to reboot the phone on two occasions already to get the signal back. WiFi worked fine though.
Could be a bug with the DNA.
Sent from my HTC6435LVW using Tapatalk 2
cowisland said:
This could be a different problem, but today I completely lost all mobile signal, both data and voice. It looked like I was in the subway (with no data icon and a little x next to the bars) . I waited for a couple of hours to see if the signal comes back, but it did not. A reboot fixed the issue.
I would not think much of this typically, but my wife has complained about exactly the same thing. Said she had to reboot the phone on two occasions already to get the signal back. WiFi worked fine though.
Could be a bug with the DNA.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
are you in NYC metro? If yes, yes, I had one of such issue today too. but it did not last hours. It lasted 1 minute or so.
I think folks having data problem near NYC may chill for now. I hope it will not persist throughout the trial window of 14 days...
I am in NYC, let's hope it's a VZW issue.
Sent from my HTC6435LVW using Tapatalk 2
cowisland said:
I am in NYC, let's hope it's a VZW issue.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Data seems to be working today. Looks to be a Verizon issue, not a DNA issue.
drumz0rz said:
This is new. My phone shows full signal bars, but data does not work (no LTE displayed in the status bar). When I look at the settings it says "Disconnected" right below Mobile data. If I turn it off and on, it will say "Turning On..." then "Disconnected".
The weird part is that I know I get LTE signal right here (at my desk at work). I've been using the phone here all week. It was working fine, then it switched to disconnected. The first time I turned the data off/on, it connected, showed LTE, and sent an email I had tried to send. Now it refuses to connect at all.
I rebooted the phone, and it first connected to LTE, and now has full bars of 3G.
Anyone else notice something similar happen?
EDIT: Looks like it's Verizon possibly doing some tower work in NYC.
Click to expand...
Click to collapse
I have the SAME ISSUE, doesn't happen often, but when it does a reboot fixes it. I'm in Oklahoma. No problems last couple days, it's weird.
Sent from my HTC6435LVW using xda premium
Same happens to me... Perfect after reboot
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I had that issue than I took my sim out looked at it noticed a big ol finger print on it and took an eraser from a pencil lightly wiped it away and have not had the sim issue since
Sent from my HTC6435LVW using xda premium
My wife was having issues with mobile signal until eventually the phone could not find the sim card. She took it out and put it back in. Problem solved.
I am quite impressed with her. Coming from an iPhone, which she called as stable and boring as a microwave, she is now rocking a themed launcher, all sorts of widgets, power Toggles, settings profiles, and messing with the sim card!
Sent from my HTC6435LVW using Tapatalk 2
I had that issue with the Galaxy S2.
Simple and fast solution: walk into a local carrier store and pop in a new one. It's free, and surely saves time without having to stress over troubleshooting it
Hi Everyone,
I got the same issue. I did a quick search on xda for this issue and saw this thread on this topic.
I opted to get the HTC One X+ instead of the DNA.
The first week I got the phone (from UK) everything worked fine and now I can't get the data connection to work.
I am currently on Vodafone.
The funny thing is, I take the same SIM card put it into my HTC One X which I got here in Australia and it works fine. No problems, always get a data connection.
However since the new HTC One X+ worked fine for the last few weeks and now it doesn't, I don't think it has anything to do with the networks.
Now since DNA is having this same issue, I am wondering if it has to do with Jelly Bean or the Sense upgrade using the HTC One +(plus).
Very frustrating. Any further thoughts about this bloody frustrating issue ?
---------- Post added at 07:08 AM ---------- Previous post was at 06:50 AM ----------
another581 said:
I had that issue with the Galaxy S2.
Simple and fast solution: walk into a local carrier store and pop in a new one. It's free, and surely saves time without having to stress over troubleshooting it
Click to expand...
Click to collapse
As stated, the same SIM card when put into my HTC One X works fine. I get a data connection right away?
Update. Got it working again. Network connections are a bit sensitive.
Will monitor this issue over the next week.
So it is not necessarily the SIM Card.
---------- Post added at 07:13 AM ---------- Previous post was at 07:08 AM ----------
UPDATE !
I still have this frustrating problem. With my galaxy note 10.1 I have 75% connection on GSM and a network connection. With HTC One X+ 20% connection on GSM and NO network connection.
Is anyone else experiencing this?
Any suggestions anyone?
I have the same issue and I live in California. I think it's definitely a Droid DNA issue, not the Verizon network. I lose all mobile data, not just LTE. It happens probably a few times a day and even when I'm in the middle of a phone call. I'll have to restart my phone to get it working, but I've even had a couple of times where even a restart didn't work and I had to shut the phone off completely multiple times. This issue is rather frustrating!
elmuchogrumpy said:
I have the same issue and I live in California. I think it's definitely a Droid DNA issue, not the Verizon network. I lose all mobile data, not just LTE. It happens probably a few times a day and even when I'm in the middle of a phone call. I'll have to restart my phone to get it working, but I've even had a couple of times where even a restart didn't work and I had to shut the phone off completely multiple times. This issue is rather frustrating!
Click to expand...
Click to collapse
+1
Sent from my HTC6435LVW using Tapatalk 2
Same issue here, I've continue to search the internet for a solution. I don't even know if it is hardware or software issue. It always disconnects exactly when I need it, so frustrating!!!!!!
drumz0rz said:
This is new. My phone shows full signal bars, but data does not work (no LTE displayed in the status bar). When I look at the settings it says "Disconnected" right below Mobile data. If I turn it off and on, it will say "Turning On..." then "Disconnected".
The weird part is that I know I get LTE signal right here (at my desk at work). I've been using the phone here all week. It was working fine, then it switched to disconnected. The first time I turned the data off/on, it connected, showed LTE, and sent an email I had tried to send. Now it refuses to connect at all.
I rebooted the phone, and it first connected to LTE, and now has full bars of 3G.
Anyone else notice something similar happen?
EDIT: Looks like it's Verizon possibly doing some tower work in NYC.
Click to expand...
Click to collapse
It might not be a VZW problem but just incase go to a Vzw store and ask them if there are any down towers on the area if there aren't ask them for a warranty cpo replacement DNA. Hope this helps.