Quick question for you guys. I recently got a replacement Inc 4g for one that had a bad Bluetooth radio. Now I notice on my latest bill that I was charged 13 dollars for overnight shipping to send the new phone out to me. Is this a standard practice? I feel like I shouldn't have to pay the shipping fee but I wanted to see if other people dealt with this issue yet.
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I've had a couple phones replaced and don't remember bring charged for the shipping .
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MJL99 said:
Quick question for you guys. I recently got a replacement Inc 4g for one that had a bad Bluetooth radio. Now I notice on my latest bill that I was charged 13 dollars for overnight shipping to send the new phone out to me. Is this a standard practice? I feel like I shouldn't have to pay the shipping fee but I wanted to see if other people dealt with this issue yet.
Sent from my ADR6410LVW using Tapatalk 2
Click to expand...
Click to collapse
They are supposed to give you the option of overnight for $13 or slower shipping for free. It shouldn't be too hard to argue the fee off your bill if you claim that you were never offered the non-overnight shipping option.
they will give you anything if you keep bugging them.... i complained that my Thunderbolt was having issues (a few weeks after warranty). They offered me a new thunderbolt... i complained, and they gave me the DINC 4g with an extended battery. for free overnight shipping. (without renewing my contract)
just call them and dispute
squeezyb said:
they will give you anything if you keep bugging them.... i complained that my Thunderbolt was having issues (a few weeks after warranty). They offered me a new thunderbolt... i complained, and they gave me the DINC 4g with an extended battery. for free overnight shipping. (without renewing my contract)
just call them and dispute
Click to expand...
Click to collapse
this is how I got my dinc 4g as well. bad stratosphere. they also had no stock batteries so gave em an extended battery.
Thanks all. I am pretty sure I can dispute it. Haven't had time to call yet. And no I was never offered shipping options, the tech simply said a new phone was being sent to me overnight and I said ok. Had I known I woulda been charged for it I woulda declined.
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whenever I got overnight shipping it was free. I'd fight that
I did. They gave me a credit to my account but not before the Verizon support lady gave me a lot of attitude. Like it was a hassle for her to do her job.
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Related
for those that ordered from wirefly in the past, have you ever changed/cancelled service within the 6 month time period? I bought my evo 3d from them at the release date and was thinking of leaving sprint without paying the ETF(http://forum.xda-developers.com/showthread.php?t=1226343), but not sure if and how Wirefly will charge me.
94 views and not one response?? Am I the only one in this situation?
From what I unferstand you don't need to pat them anything only sprint ETF
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I did once about two years ago. In addition to the ETF, wirefly informed me I owed their company money. I dont remember how much, $200 I think. They called me a few times about it and I never paid it. That was the last I heard of it, they never turned it in, so it didnt affect my credit.
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jgalan14 said:
From what I unferstand you don't need to pat them anything only sprint ETF
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Click to expand...
Click to collapse
yeah,, but with the administrative fee chanage, I wouldnt have to pay SPRINT. Still concerned that Wirefly might report me or worse, have a collection agency call me every 15 minutes. I guess I am the only one in this situation....lol
mtda80 said:
I did once about two years ago. In addition to the ETF, wirefly informed me I owed their company money. I dont remember how much, $200 I think. They called me a few times about it and I never paid it. That was the last I heard of it, they never turned it in, so it didnt affect my credit.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
really?? so they only called you a few times and that was it? Nothing on your credit report either? hmmm
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
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You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
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The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
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Delldorado said:
Well at the store you can check.it before you leave..
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Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
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Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
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All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
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Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
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Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
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After a month of nagging I finally got bumped up to the rezound for free. Well sort of, I was forced to pay $50 for the battery and battery cover plus next day shipping, but hey I'm not complaining!
So this is my first htc device and I was wondering what I can expect. I know bootloaders are locked unlike samsung devices, but that's pretty much it. If anybody could fill me in on some general knowledge I'd be forever grateful!
haha paid for battery/cover huh? that means they sent you a refurb, most likely i assume?
I am actually getting a Rezound shipped to me as well for a Charge replacement as well. My total came to like $30 with my discount for the battery and cover.
Yea these are basically refurb's or Certified Like New as they like to call them. So I should have mine early next week because I didn't pay for overnight shipping.
jayochs said:
haha paid for battery/cover huh? that means they sent you a refurb, most likely i assume?
Click to expand...
Click to collapse
Yeah, I'm getting a refurb which means no iBeats, but whatever. I'd end up loosing them in a week anyways.
They exchanged my buddies 3 month old Bionic for free for a brand new Rezound w/ accessories. Seems like they have found a way to make their money off people.
Sleek69 said:
Yeah, I'm getting a refurb which means no iBeats, but whatever. I'd end up loosing them in a week anyways.
Click to expand...
Click to collapse
Losing the ibeats? That's crazy talk lol
Sent from a Rezound, crappie camera included.
AtLemacks said:
They exchanged my buddies 3 month old Bionic for free for a brand new Rezound w/ accessories. Seems like they have found a way to make their money off people.
Click to expand...
Click to collapse
I don't think they really do it to make money because the woman I spoke with gave me the option to buy the battery/cover from somewhere like Amazon if I wanted.
Sent from my SCH-I510 using XDA App
If they give you a new device they lose money. Sending you a refurb with no battery/cover means they aren't losing anything, especially since you paid for your original device. The rep doesn't make commission selling you accessories so she had nothing to lose advising you about buying elsewhere. The point is, so many people have been trying to trade in their devices they have figured out a way to not take the hit from it.
I would try my hardest to get those iBeats. If you are getting the phone you should get all the accessories with it. This is not replacing a Rezound, which wouldn't ship the accessories.
Haha sucks to be you I got mine with everything free.
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I wouldn't be overly worried about the ibeats, they are nothing special except they are worth $100 if you go out and buy them.
~John
Why is everyone paying for batteries and stuff everything with mine was free they didn't charge me nothing plus overnight shipping.
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brisdaddy1207 said:
Haha sucks to be you I got mine with everything free.
Click to expand...
Click to collapse
Why would you post something like this??
brisdaddy1207 said:
Why is everyone paying for batteries and stuff everything with mine was free they didn't charge me nothing plus overnight shipping.
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Click to expand...
Click to collapse
Not everybody was fortunate enough to talk to the angel of all tier 2 techs. And it was $30 for the back and battery. I paid the extra $20 to get overnight for those two. I wasn't going to be staring at a paperweight rezound for a week until I got the battery.
When i had an upgrade from citrus to the samsung continuum, they sent the phone free and i went to the vzn store and told em they didnt give me a back or battery, so it was all free
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I guess I will see what I end up getting. I read that some people had to pay for the battery and cover but they still got everything. So maybe that will be the case for me and I can just return the extra ones.
Sent from my SCH-I510 using XDA App
xceebeex said:
I guess I will see what I end up getting. I read that some people had to pay for the battery and cover but they still got everything. So maybe that will be the case for me and I can just return the extra ones.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
Hopefully. I'll find out tomorrow!
I received mine yesterday and it was just the phone (with a back cover though) in the box. So I was a little disappointed, I was hoping I would get a "kit" like I did when I got my Charge as a replacement for my old Fascinate which came with everything including the retail box.
So I called and tried to see if there was a way I could get the kit and I was basically told that it all depends on what the manager that originally approved it agreed to (plus she said that she doesn't even think that there were any kits available from HTC). So what she did to offset the cost I paid for the battery and cover was to give me a $9.99 credit for each of my lines (2 lines) for 2 months. So basically I made money off of this since I only paid $32 with tax for the cover and battery and will be getting $40 in credits.
So I guess it is better than nothing, but I was hoping to get the iBeats headphones to try out.
jmorton10 said:
Why would you post something like this??
Click to expand...
Click to collapse
Cause he's a douche bag.
The Rezound is currently on sale over at Amazon for $150........I'm up for an upgrade. Are there any drawbacks to buying from here? The options can get confusing when trying to order........
Nope, I've done it twice without any issues. Haven't lost my unlimited plan yet.
Sent from my DROID3 using XDA App
You have the standard 14 days to return it for a refund without being locked in for another two years. Even though Amazon will refund your purchase within 30 days, after 14 you will still be locked in a contract with Verizon and ineligible for discounted pricing. The only reason this would be a problem is due to the time lost in shipping.
I had to return two rezounds to them and the third came in only one day before the point of no return contract wise. If the third one had been bad I would have wanted a refund and out of the contract extension.
Other than that, ordering from Amazon was great. They replaced my first rezound over a single dead pixel. They replaced the replacement over a loose piece of plastic around the USB port. The replacements all came with free overnight shipping and according to Amazon they do not carry refurbs so all of their replacement phones are new. This is much better than a Verizon store where you will get a refurb if you have a problem.
At 150 I think you should go for it. I ordered mine at 220 and used the difference to get a multimedia dock, hdmi adaptor, and car dock.
With wirefly you can't switch the phone on the line you are activating for 6 months so for example: if you use your primary line then you can't change the phone on that line for 6 months. I don't know whether amazon does that. This, shouldn't be an issue if you plan on using the phone on that line for longer then 6 months.
Sent from my R800x using Tapatalk
antispiral said:
With wirefly you can't switch the phone on the line you are activating for 6 months so for example: if you use your primary line then you can't change the phone on that line for 6 months. I don't know whether amazon does that. This, shouldn't be an issue if you plan on using the phone on that line for longer then 6 months.
Sent from my R800x using Tapatalk
Click to expand...
Click to collapse
I don't think they can tell if you switch lines. As far as I know, as long as the line is open for 6 months, you are good. Now, cancelling data on that line might raise a red flag, because I think that is what they earn the commision on.
I have had no problems with the 4 phones I have ordered from amazon. Great amazon CS, and fast shipping.
nate2830 said:
The Rezound is currently on sale over at Amazon for $150........I'm up for an upgrade. Are there any drawbacks to buying from here? The options can get confusing when trying to order........
Click to expand...
Click to collapse
If u have a Hhgregg near u, they will match the price
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nrfitchett4 said:
I don't think they can tell if you switch lines. As far as I know, as long as the line is open for 6 months, you are good. Now, cancelling data on that line might raise a red flag, because I think that is what they earn the commision on.
I have had no problems with the 4 phones I have ordered from amazon. Great amazon CS, and fast shipping.
Click to expand...
Click to collapse
Ya I emailed wirefly to ask about that and they said you have to keep the equipment on the same line you used the upgrade to receive it. I always wondered how they could tell, maybe amazon is different.
Sent from my Xoom using Tapatalk
phyba said:
If u have a Hhgregg near u, they will match the price
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Click to expand...
Click to collapse
As will Best Buy. Picked up 2 Rezounds on upgrades for $300.
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antispiral said:
Ya I emailed wirefly to ask about that and they said you have to keep the equipment on the same line you used the upgrade to receive it. I always wondered how they could tell, maybe amazon is different.
Sent from my Xoom using Tapatalk
Click to expand...
Click to collapse
I think they might be blowing smoke up your butt. I bought my t mobile phones from wirefly and switched them within 3 months and never got charged or notified.
I added a line to my account from Amazon to get the rezound for a penny, then put the rezound on my line, and a dumb phone on the new line. and I never had any repercussions from it.
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Focused Haunter said:
As will Best Buy. Picked up 2 Rezounds on upgrades for $300.
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Click to expand...
Click to collapse
Whoa, did not know that. I wonder if they would have matched the "penny-pincher" prices.
nrfitchett4 said:
I don't think they can tell if you switch lines. As far as I know, as long as the line is open for 6 months, you are good. Now, cancelling data on that line might raise a red flag, because I think that is what they earn the commision on.
I have had no problems with the 4 phones I have ordered from amazon. Great amazon CS, and fast shipping.
Click to expand...
Click to collapse
I remember having that exact conversion with you about canceling data plan. Have u cancelled yours from your penny Rezound yet?
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im about to change carrier and im eyeing the One. i'd like to know how much is the restocking fee for 14days?
50 or 75 I am pretty sure 75.
Sent from my Nexus 4 using Tapatalk 2
50$ for sure.. I had to return my s3 grabbed the note 2
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Do they charge if there is a problem with the phone? I got my One on Saturday and it has shut off twice on me already. I've never had to return a phone, so I don't know how this restocking fee works.
Sent from my HTC One using Tapatalk 2
Towle said:
Do they charge if there is a problem with the phone? I got my One on Saturday and it has shut off twice on me already. I've never had to return a phone, so I don't know how this restocking fee works.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
If it's a reproducible problem you might be able to get out of restocking...if it's intermittent, probably not. The fee is $50.
Sent from my HTC One using xda app-developers app
blackangst said:
If it's a reproducible problem you might be able to get out of restocking...if it's intermittent, probably not. The fee is $50.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Does that apply for an exchange as well? Or just a return?
Sent from my HTC One using Tapatalk 2
I have a problem with mine too.. but the challenge is finding a place that has them in stock. If it's a problem (they're usually asses about it) they won't charge the restocking fee. It's 50 btw
Sent from my HTC One using Tapatalk 2
I apply for new service then cancel my service within the days allowed and I wasnt charged single thing.
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shook187 said:
I apply for new service then cancel my service within the days allowed and I wasnt charged single thing.
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Click to expand...
Click to collapse
That's because you can't restock service.
Sent from my HTC One using Tapatalk 2
I believe the restocking fee is $50 if you are returning the phone within the 14 days (retail store) or 20 days (t-mobile.com). Now sure if it changes if you are also canceling service.
Towle said:
Does that apply for an exchange as well? Or just a return?
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Click to expand...
Click to collapse
Can't say with any certainty. Call 611 and ask our read your tos
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blackangst said:
Can't say with any certainty. Call 611 and ask our read your tos
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Click to expand...
Click to collapse
I'll just go to the store. Thought I might get lucky and find a store employee who knows from experience. It seems that phone reps know nothing about how things work in store.
Sent from my HTC One using Tapatalk 2
It'll be a $50 fee for any exchange unless you can reproduce the issue and are exchanging for the same phone. If you have issues they will exchange it for the same model with no fee charge. If you want a different model, then a fee will be charged. Choose wisely
Sent from my HTC One using xda premium
they got balls! verizon charges $35
also, within the full year. is T-Mobile will replace your handset if any problem encounter?
on verizon, within full year they will give you a replacement. a certifed/refurbed but in brand new condition.
Towle said:
I'll just go to the store. Thought I might get lucky and find a store employee who knows from experience. It seems that phone reps know nothing about how things work in store.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I am a RSA in a T-mobile Corp Store. From T-Mobiles return/exchange policy there is a $50 fee for return/exchange for most smartphones. Some of the smartphones have a $75 fee like the Note 2 and the Iphone 5. The Manger has to override the restocking fee and most mangers will not override it unless you can show us the problem in the store. There is no known issue right now about reboots in our internal system. I am not saying that it isn't a issue but I have yet to see any HTC One reboot that I have sold. Most of the time if you want to exchange the phone for the same model the fee is removed. If you want to change to a different phone or just do a full return the fee is almost always charged unless we see the problem.
ad78 said:
they got balls! verizon charges $35
also, within the full year. is T-Mobile will replace your handset if any problem encounter?
on verizon, within full year they will give you a replacement. a certifed/refurbed but in brand new condition.
Click to expand...
Click to collapse
T-Mobile also replaces your phone for one year (refurbished), or if you have the insurance bundle they will always replace it. They send it next day air, then you return the defective phone. It's $5 if you have insurance or $25 if you don't.
Sent from my HTC One using Tapatalk 2
Prod1702 said:
I am a RSA in a T-mobile Corp Store. From T-Mobiles return/exchange policy there is a $50 fee for return/exchange for most smartphones. Some of the smartphones have a $75 fee like the Note 2 and the Iphone 5. The Manger has to override the restocking fee and most mangers will not override it unless you can show us the problem in the store. There is no known issue right now about reboots in our internal system. I am not saying that it isn't a issue but I have yet to see any HTC One reboot that I have sold. Most of the time if you want to exchange the phone for the same model the fee is removed. If you want to change to a different phone or just do a full return the fee is almost always charged unless we see the problem.
Click to expand...
Click to collapse
75 for note 2 and iPhone5? Is that a policy only your store is doing? All smartphones are 50 and tablets or laptops are 75.
Sent from my HTC One using xda premium
deviusdragger said:
75 for note 2 and iPhone5? Is that a policy only your store is doing? All smartphones are 50 and tablets or laptops are 75.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Prod1702 said:
Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Click to expand...
Click to collapse
You might want to check with your manager about that before an angry customer comes in saying you guys lied about the restocking fee and enforcing it at that price when it shouldn't have been.
Sent from my HTC One using xda premium
Prod1702 said:
Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Click to expand...
Click to collapse
I work at a Corp store as well and ALL smart phones ring up as $50 restocking fee . none are $75
Tablets however are $75