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I got myself a prime last week, promptly ordered a keyboard because nobody had one in stock and I didn't feel like paying a $70 dollar premium on amazon to get it in the future anyway, and received the dock yesterday.
Electrically, the dock seems fine - all of the keys work, it charged normally, it's discharging normally, etc. - but it appears to have a physical deformity at the front of the unit. I took a picture of the unit to demonstrate... unfortunately, as some of you are no doubt aware, taking close-focus pictures of smallish things with an android camera is a little tough. Still, see attached image for the illustration. Note the gap between the rubber stopper and the fact that you can see the palm rest surface despite looking at the tray head on.
The question is, of course, "is this normal?" Does anyone else have a warped dock? It seems like the trackpad buttons don't quite click as easily as I think they should, but I don't have anything to compare it to. None of the local Best Buy stores have a dock on display, either.
[edit]I started this thread in the wrong forum and moved it here, then forgot to attach the file. Here's a link to an imgur-hosted copy:
http://i.imgur.com/Bn0la.jpg
nurrwick said:
I got myself a prime last week, promptly ordered a keyboard because nobody had one in stock and I didn't feel like paying a $70 dollar premium on amazon to get it in the future anyway, and received the dock yesterday.
Electrically, the dock seems fine - all of the keys work, it charged normally, it's discharging normally, etc. - but it appears to have a physical deformity at the front of the unit. I took a picture of the unit to demonstrate... unfortunately, as some of you are no doubt aware, taking close-focus pictures of smallish things with an android camera is a little tough. Still, see attached image for the illustration. Note the gap between the rubber stopper and the fact that you can see the palm rest surface despite looking at the tray head on.
The question is, of course, "is this normal?" Does anyone else have a warped dock? It seems like the trackpad buttons don't quite click as easily as I think they should, but I don't have anything to compare it to. None of the local Best Buy stores have a dock on display, either.
[edit]I started this thread in the wrong forum and moved it here, then forgot to attach the file. Here's a link to an imgur-hosted copy:
http://i.imgur.com/Bn0la.jpg
Click to expand...
Click to collapse
When mine is closed, the lid touches the rubber bumper on the keyboard which is what I would expect. Yours doesn't seem to close properly.
Thanks - that's what I suspected. It contacts the two rubber pads on the sides, so this poor thing is the victim of a god-knows-what. The box was completely undamaged so I guess someone sat on it at the factory.
Obviously anyone else that wants to weigh in is welcome to do so - on this topic, anyway, I don't recommend actually weighing in on the keyboard dock because I guess it will bend.
Yep, looks bent, as if it was laying on a soft rocking chair, couch or something undocked and someone sat on it. You could take your knee to the back of it with a hand on each side and try to bend it back You may end up with a creased unit afterward though... I'd send it back as a return and try to find one somewhere else.
My keyboard dock also came with a slight bend to it (from a UK Grey BC0KAS batch). I didn't notice it at first, but when I put the keyboard on a flat surface when closed, it wobbled. Towards the back the centre of the metal was coming into contact with the table, so the rubber feet were slightly raised.
I was able to gently apply pressure, using a soft cloth, to the metal around this area and correct this so it's not really noticeable now.
Also, when the tablet is docked, and closed, there is a slightly larger gap on the right side between the screen and keyboard than the left. It makes contact with all 3 rubber pads, but it's definitely there.
I'm still contemplating returning the whole lot to Comet, as I have 3 stuck pixels, and have been experiencing poor WiFi and some crashes.
Quality control definitely could have been better here.
SO! I went to another Best Buy that actually had docks in stock, did an exchange, and the second dock is bent as well. That said, the buttons on the trackpad actually click easily on this unit, so I think I'm going to keep it especially given how difficult it is to find anything with a TF-201 in its model number in stock.
It'd be interesting to see how many docks have warping or if it's supposed to be there. I guess it could be Asus' way of giving us space to fit our fingers in to open the unit...
Turns out mine was slightly bent too. I never would have noticed had it not been for this thread... Lol, anyway...mine was bent slightly in the middle. The middle rubber stopper didn't touch when cosed. It is really, really easy to bend this though...i just put pressure in the middle from behind and pushed slightly and the gap has disappeared.
I don't have the dock yet but this will be on my new dock QC checklist when I do get one. I'm not planning on getting one for a while so hopefully stuff like this will be ironed out by Asus and stocking levels are better. I'm thinking August (my birthday).
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
Thanks for your time.
Just hard brick it and return it in for warranty. That's how most folks nowadays do it.
Sent from my SAMSUNG-SGH-I747 using xda premium
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
21productionz said:
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
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Click to collapse
I always put in my pockets with nothing in my pockets. I will admit I do put it on the counter when I'm at a bar and may move it around on the counter but I still think a 600 dollar phone shouldn't have the camera window flush where it can get scratched.
I sent Samsung an email telling them I find this unacceptable and that this should of never happened and it's not because I'm careless. If they expect us to use a case then supply it with the phone or maybe tell us to never put the phone on it's back as the camera window may get scratched. Guess if they still expect me to pay to get the window changed I will have to learn how to hard brick the phone.
I love my Note and changed because I liked the bigger screen and having a better camera than my iPhone 3GS. I've dealt with Samsung for an issue with my TV and it was pretty hard to get things resolved. Now I have an issue with one of there phones and it seems to be an issue again. My 3GS had an issue with the sensor called Apple got an appointment at an Apple store got there 15 minutes later I was out with a new phone. The new phone had the power supply burn up. Same scenario call got to the Apple store 15 minutes later out with a new phone. That being said I prefer Android over iOS but for customer service Samsung is way behind Apple.
Thanks for the replies. Will keep yo posted on the reply from Samsung to my latest email.
That's your bad my camera is fine and I've had it since pre-order. No case either.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I hate to say this but "IF it had a case, this probabaly would've never happend". The HTC one X camera bulges out and so far there isn't a lot of complaints about the camera lense getting scraped. Claiming that it was poorly designed is just a bad excuse.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
I never touch my lens with anything but a micro-cloth (plus it's in a fairly thick case, so sliding it around isn't an issue), and even then I got a scratch on it straight through the middle the first week I had the phone. But it's not noticeable in pictures. You'd REALLY have to screw up the lens to be able to see anything in a picture, the focal point is so far away from the lens...
EDIT: You may be able to just find a replacement lens and fix it yourself. I did that on a prior phone when the lens cracked from being dropped.
The camera is just that lens with a ribbon cable that connects it to the mainboard. Its not too hard to remove. I have seen replacements for other phones available.
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
DS1969 said:
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
Thanks for your time.
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Click to collapse
Hi, perhaps you should look into getting a replacement lens from ebay.
Here's a link:
http://www.ebay.com/itm/OEM-SAMSUNG...795739?pt=PDA_Accessories&hash=item20c9df1c9b
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
DS1969 said:
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
Click to expand...
Click to collapse
You obviously did if it's not an issue for anyone else...
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Otterbox. Period.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes ....otterbox ....
Mine has been very effective ....g
I don't really like cases but I went with the otterbox commuter and I love it. You might want to look into a case once you fix the camera.
My outside silver bezel was scratched from dropping and it also has the camera window. Not to hard to replace. Just need to undo screws and something to pry it off. Found part on eBay.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
If you've been relegated to spending money to fix it or getting a warranty replacement, maybe try to polish it first, it has worked for me in the past with similar issues. I don't know if its a polycarbonate lense, but automotive stuff always helped me. Meguiars plastiX is the stuff I've used with reasonable success, at least with plastic parts. Maybe trying something like that will help clear it up, if the scratching isn't too deep anyway.
I am going to try this tonight.. as i also have a very very beat up camera window and mines been in a case from day 1. but its in my pocket with countless other things. i am going to try and hand polish it and if that fails low speed dremel with a polish wheel and some polish creme lololol worst that happens is i screw it up.. i've got a spare note anyways. I'll try and post some before an after pictures.
EDIT:
after looking at the protective shell its just plastic and not even attached to the camera. you can buy the replacement lens cover here for $5 and its 9 screws to change it out
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140854323974
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
ukguy115 said:
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
If u take the phone apart so the back is off 9 screws and a case opener tool. you can bend those tabs straight and the piece falls right out. drop the new one in and bend the tabs down and done.
If you take some paper and roll it up and put it on either side of the camera when you're snapping the back cover on it will make it pop up enough to stick out a bit further than the camera cover but not so far as to stop it from locking all the clips on the cover. When you put it back down after that the camera cover doesn't touch the table.
Hey guys,
I got an official S-view cover from ATT store (Black) for my new note 3. I love it except for one major problem. When I fold the cover open around the back and set it down on something like a desk or table. Eventually the phone will sit completely flat against the cover and I am noticing that the cover will engage S-view mode on the phone while it it folded around the back of the phone. This is super annoying, because when its in S-View mode the phone is essentially locked and I can't do anything with it unless I un-fold the cover from around the back. I thought maybe I had a bad cover with super strong magnets or something so I returned it to ATT and bought another one from T-Mobile (This was the advice I got from Samsung support). I having the exact same problem with this one. Now I think its my phone. I can replicate this problem anytime by simply putting pressure on phone the and cover while it is folded around the back. When I hold the phone in my hand with the cover around the back it is not as prevalent because phone usually is not sitting completely flat to the cover (because the cover is still new). Once it breaks in and gets flimsy this will happen all the time completely limiting phone functional while the cover is around the back. I had the an S-View cover on a S4 and it never had this problem. Can any of you guys replicate this issue or do I have a bad phone. Please help, I need to know if I need to exchange my phone. Thanks in advance.
davparks said:
Hey guys,
I got an official S-view cover from ATT store (Black) for my new note 3. I love it except for one major problem. When I fold the cover open around the back and set it down on something like a desk or table. Eventually the phone will sit completely flat against the cover and I am noticing that the cover will engage S-view mode on the phone while it it folded around the back of the phone. This is super annoying, because when its in S-View mode the phone is essentially locked and I can't do anything with it unless I un-fold the cover from around the back. I thought maybe I had a bad cover with super strong magnets or something so I returned it to ATT and bought another one from T-Mobile (This was the advice I got from Samsung support). I having the exact same problem with this one. Now I think its my phone. I can replicate this problem anytime by simply putting pressure on phone the and cover while it is folded around the back. When I hold the phone in my hand with the cover around the back it is not as prevalent because phone usually is not sitting completely flat to the cover (because the cover is still new). Once it breaks in and gets flimsy this will happen all the time completely limiting phone functional while the cover is around the back. I had the an S-View cover on a S4 and it never had this problem. Can any of you guys replicate this issue or do I have a bad phone. Please help, I need to know if I need to exchange my phone. Thanks in advance.
Click to expand...
Click to collapse
I've got the same problem here. It seems to be an issue of either the little magnet on the bottom of the cover being too strong or the sensor on the phone being too sensitive. Definitely annoying and poorly designed. I don't know of any solution. I just wedge my finger behind the cover to prevent it from tripping, but that's hardly a solution.
Can't help you with this issue.. but I got bought two knock-offs on the web and never experience anything like that. Probably the way it's built with the OEM case.
I have the same problem with my sview case for note 3.
Interesting issue. I have the wireless charging s-view case and I can confirm that this dos not happen with it. I guess that is due to the thicker back cover portion.
I'm looking for a replacement back cover. I don't want to go with a case, it only just fits in my pocket, and IDK that I have a whole lot of mms to play with.
My problem is, my wife and I each got one, and they are both black. I almost walked out of the house with both the other day because I wasn't paying attention. If I could do something to differentiate the look a little, that would help greatly. I got stickerboy decals or stickers or whatever you call them, but I can't quite get it to line up (disclaimer: This is almost assuredly my problem, not anything wrong with stickerboy).
Any ideas on a replacement cover or one coming soon on the horizon?
http://m.aliexpress.com/item-desc/1993143380.html
I bought 3 battery covers from that website and they fit. Sometimes there on sale .gotta keep looking arround!
please hit thanks if i helped in any way. send from my g3 d852 beast
Wonder what the chances are if anyone would make an actual "metal" back cover..
I've seen these for the s4
danetbra63 said:
Wonder what the chances are if anyone would make an actual "metal" back cover..
I've seen these for the s4
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Click to collapse
or at least a soft plastic or wood or other colors...
same here!
I hate the cheap feel of the back cover so I was thinking of a skin but I would prefer a simple backcover replacement... I love the wood option on the OnePlus One... I'm still waiting for someone to make this for the G3
I just brought this phone and was looking for a Matt battery cover as i don't want a case too. use to and love the feel of my nexus 5 backing. anyone seen anything like this around?
edit: found this but is another layer. looks good though
http://www.ebay.com.au/itm/BLACK-Ha...AU_MobilePhoneAccessories&hash=item4182d411a9
Hello Everyone,
I did a search but I didn't see anyone else posting something about this, but it seems likes my display glass is starting to separate from my phone about halfway down the body. The glass is now a hair higher that the actual plastic body on the left and I can physically push it down and the screen actually shows a wave, like when pressing too hard on an LCD or touching a non-touchscreen. I was wondering if anyone else was having this issue?
I am trying to determine my best option for warranty service as I used the transfer the upgrade trick on VZW and don't want to throw up any red flags. I also want to keep my battery door because I have the wireless charging sticker on it.
GTiceman said:
Hello Everyone,
I did a search but I didn't see anyone else posting something about this, but it seems likes my display glass is starting to separate from my phone about halfway down the body. The glass is now a hair higher that the actual plastic body on the left and I can physically push it down and the screen actually shows a wave, like when pressing too hard on an LCD or touching a non-touchscreen. I was wondering if anyone else was having this issue?
I am trying to determine my best option for warranty service as I used the transfer the upgrade trick on VZW and don't want to throw up any red flags. I also want to keep my battery door because I have the wireless charging sticker on it.
Click to expand...
Click to collapse
Well that's no good! Sorry to hear that, I've not seen anywhere online either where people are having that problem.
As far as your options go though... Not sure you have many. You can either pay someone to replace the screen, if it's repairable and you can find someone.... Or obviously you'd have to just go for the insurance... I'm curious, how would you throw up any red flags if in fact there is something as obviously detected as your screen? I've not done the " upgrade trick " myself so bear with me if that's a silly question.
Well I might be able to get replaced under Manufacturer Warranty as there are no signs of damage. I also do not have insurance on the phone.
I'm having the same problem, the middle left edge of my screen is lifting up (very slightly) as well. Light bleeds through the edge of the screen and the lcd changes color when I press with moderate pressure. I plan on contacting Verizon for warranty support tmrw.
So I spoke to VZW and they told me that the screen lifting off from the bezel is considered a physical defect rather than a manufacturers defect so it is not covered under warranty support. FWIW my phone has not sustained any major drops or any major damage at all...
Do you guys have the qi sticker on yours? Mine does and it's a really tight fit... I was thinking that maybe it could be pushing out the screen
My Verizon LG G3 screen is now separating from the midframe on both sides in the middle of each side. It is up about a 16th of an inch, can be pushed easily back down but doesn't stay. Light leaks from the edges.
Sent from my VS985 4G using Tapatalk
---------- Post added at 05:10 PM ---------- Previous post was at 04:27 PM ----------
I discovered I had a spare sd chip and spare sim stored under my battery. When I removed them both, reinstalled the battery and qi circle case, the light leaking was gone.
Looks like the G3 is pretty flexible and that the display is not glued down except at the corners. If you crowd it in the back, the display can bulge out the front of the frame. This doesn't mean its broken or defective, just tight.
Sent from my VS985 4G using Tapatalk
Same thing has happened here on the left hand side only. I must admit I decided to store a spare SIM under the battery and a day or so later noticed a raised edge on the left side of the screen. I immediately realised this must be the case and removed the spare SIM but now the left side it ever so slightly raised, I notice this most when using the phone in the dark/dark areas as light bleeds out along that raised edge.
I may try get a replacement but since this is the second thing that occurred with the LG G3 for me (first was cracked camera lens) I may just come to the conclusion the LG cant cut it against my old Galaxy S3, which is still going without fault all these years. Might just be eyeing up a new S6 sometime in the future.
Just coming here to say that this is also happening to my device, only on the left side, as well.
I am trying to activate the warranty to get it fixed.
TTSDA said:
Just coming here to say that this is also happening to my device, only on the left side, as well.
I am trying to activate the warranty to get it fixed.
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Click to collapse
Me too.. Gonna see about getting it swapped
Did you guys bought your phone New from the store ? Like Verizon ?
This issues sound like the aftermarket LCD screens sold on eBay. I have bought 3 LCD screens from eBay. For the LG G2 twice and one for the G3. Once installed and a few uses on the phone, parts of the glass lifts up from the LCD and frame. That's cause they're high quality not genuine LG screens... They don't have the good loca glue on the screen.
I am experiencing the same problem. i only bought it in June 2015 and I don't know how that happened because I haven't even dropped it once.
I am thinking to claim the warranty. Because it seems like the glue has come off of it.
Yup. Mine is doing this too now... awesome! Left side as well. This is my 3rd G3 since July 2014 - I'm done with LG.
From what I've seen on other phones, the screen is often held on by some kind of adhesive. Considering this phone gets red hot if you do two things, like talk on the phone and try to web browse (like so hot it's hard to even hold), it probably slowly breaks down the adhesive holding the screen on.
My vs985 display lifts a bit in the middle along both sides, but only when I have a spare sim or sim adapter attached back there with the battery.
Doesn't take much.
Sent from my Nexus 6 using Tapatalk
i have this problem too in my phone screen...
ivann23 said:
i have this problem too in my phone screen...
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Click to collapse
Same. Light leaks out the Sides
Sent from my LG-VS985 using Tapatalk
A solution would be a case that cover that area of the phone. for example:
http://www.amazon.com/G3-Case-Bastex-Heavy-Protective/dp/B00PIYNE7Y/ref=sr_1_12?s=wireless&ie=UTF8&qid=1448743612&sr=1-12&keywords=g3+case
It's that Wireless Charging unit in the cover that brings the display up. Notice how the bleeding disappears when you take the cover off.
If you're not big on wireless charging, I suggest you perform operations on your backcover and get that bump out of there.
My LG G3 seemed to be having the same problem as well. It has beeen lifting slightly on both of the long sides and if it is on i can look at the side of the phone and see light escaping from the display. I orginally thought the my screen was somehow bent, but out of curiousity i inspected the back on the phone. In that i found that somehow my battery seems to be pushing my display out of the midframe... When i take the battery out the screen returns to the midframe on its own. When i try to put the battery back in it pokes out slighlty then when i put it in completely the display pops back out slightly on both sides again. I dont know how to fix this issue but if someone could figure it out that would be appericated.
jncool101 said:
My LG G3 seemed to be having the same problem as well. It has beeen lifting slightly on both of the long sides and if it is on i can look at the side of the phone and see light escaping from the display. I orginally thought the my screen was somehow bent, but out of curiousity i inspected the back on the phone. In that i found that somehow my battery seems to be pushing my display out of the midframe... When i take the battery out the screen returns to the midframe on its own. When i try to put the battery back in it pokes out slighlty then when i put it in completely the display pops back out slightly on both sides again. I dont know how to fix this issue but if someone could figure it out that would be appericated.
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Click to collapse
Have you tried a new battery? Is your battery swollen? Sometimes they get bloated when they go bad.