Hey guys,
Longtime lurker and firsttime poster. Let me just start by complimenting the community and management for making this website my #1 go-to every time I have an issue I can't solve. Now that I've finally registered, I'm likely going to be a regular member. What better way to learn all things android than to talk to people who have the same interests as I do.
Anyways, down to my current issue. I'm at the end of my rope with a Dell Streak 5.
Description of phone:
*Model: Dell Streak 5 MO1M
*ROM: Started with stock (didn't take note of version), right now Cyanogenmod Longhorn 2.9.3 Final
*Service: Factory unlocked to T-Mobile USA.
Issue:
*Sends MMS but doesn't receive them.
Troubleshooting steps I've taken before bugging you guys:
*Made sure the SIM/service wasn't the issue, by putting the sim card associated with the DS5 into a T989 and successfully sending and receiving MMS's.
*Put my own sim card into the DS5; was able to send MMSes but not receive them.
*Reset phone to factory
*Rooted and switched to Cyanogenmod.
*Verified APN settings every step of the way; tried 3 different combinations of APN settings from various T-Mobile support forums.
*Phone has a working and empty microSD card, in case it doesn't want to save to internal memory (It should still receive, but not download the MMS in that case, I would assume).
It's like nothing I do works. I've concluded that the problem with the service, but with the phone. The reason I installed custom is because I thought there might just be a fault with the factory ROM in the phone, and resetting to factory would just reinstall faulty apks/system files. So a brand spanking new ROM SHOULD have fixed it. Since it's an unlocked phone, APN settings must be checked, and inserting the sim auto-populates an APN, which I also verified, but no go. Even Spock would have concluded that all this behavior is highly illogical.
Thanks for any input you guys might have. On a scale of 1-10 with 5 being the intermediate XDA/Android user, I might be 3-4, so go easy on me please
Related
Is it just me or is anyone experiencing a "Forbidden" error when sending/receiving MMS after updating to AT&T's new ROM with 1.14.25.35 Radio?
I've reflashed the updated AT&T ROM and then flashed NRG's latest 6.5 ROM with the correct Rilphone.dll and still have the Error. I even tried sending from the new stock ROM and got the error. I did this multiple times to make sure it wasn't a bad flash and still have the "Forbidden" error. Did I do something wrong when I flashed the new ROM and Radio? The settings in MMS are correct and I didn't load anything else prior to testing MMS.
At first I thought it was AT&T and wasted over 30 minutes with a rep that knew next to nothing. Then it dawned on me that this all started after I updated to the new ROM/Radio release for AT&T on HTC's website. So, I reverted back to the original shipped ROM with 1.02.25.32 Radio, flashed NRG's latest 6.5 ROM and can now send/receive MMS.
I had the same forbidden error and had to talk to tech support from att.. apparently it's because i had placed my sim into an iphone and we all know iphones can't send mms so it registered into their system that i was using an iphone thereby causing the iphones imei to register to my number hence why it's forbidden to send/receive a mms. did you perhaps do something similar?
ATT0001 file can't open it
Hey Guys... sorry than I can't help to solve your problem.. But i have a problem too with the MMS... what happens is that every time I send or receive a mms to a windows mobile phone comes as ATT0001 file and I can not open .. I need help with this thanks
Loner2DEnd: I did but only to unlock one. I've done this before and have never had that problem up. I only noticed that I wasn't able to send/receive MMS after I had the official update from HTC for the FUZE. I was on the phone with the tech and they told me that using my SIM in an iPhone wouldn't have updated my account. You can log onto your online account with AT&T and see what phone/IMEI is registered with your account. Mine still has my FUZE and correct IMEI. Everything is working now that I reflashed the original shipped ROM with the 1.02.25.32 Radio.
I downloaded another copy of the ROM update from HTC for the FUZE and ran the same tests to see if maybe it was a corrupted file/bad flash and I still had the same issues with MMS. My internet still worked but I got the same Forbidden Error. For now, I'm going to just stay with my current (original shipped) Radio since everything's working.
Dannyedilber: I'm not familiar with that Error. Sorry man. I don't know much about MMS and had to do some homework and some trial and error to finally find this solution. Maybe one of the seniors can answer your question.
I've had this problem a few times but usually fixes itself after a reset or a quick disconnect/reconnect of the radio.
I find that if I leave my data on for an extended period of time, it seems to happen. Almost like AT&T is seeing the high traffic and cutting me off.
Also check to make sure you guys don't have Data disabled in your accounts.
@Dannyedilber: I don't even know what an "ATT0001" file is?
@Loner2DEnd: My wife just returned her iPhone because she said it sucks compared to Windows Mobile (smart girl eh?) and went back to her old Samsung Blackjack. We did this yesterday, after her having the iPhone for a little under 30 days. I just sent her a picture and she got it.
From AT&T
The data network works for all of our devices and the Windows Mobile devices are the only ones that seem to have had some issues with the way the data network is configured. Rather than trying to re-configure and potentially break the network for other users, we have been working on a fix for the Windows Mobile issue. We have a fix that will be implemented by the end of this quarter and we should have the problem resolved at that time.
Click to expand...
Click to collapse
From AT&T
Just wanted to let you know that I did get an update. The project to "fix" the 403 error is moving forward. Right now we plan to have the implementation complete in June with Project closure in Early July. I will follow up again in about a month to see the status and provide closure information.
Just for clarification: This project hasn't slipped a month, we keep the project open during a "soak" period to ensure that everything is going as expected. Also, as we apply the fix to the elements in the network the fix will be applied to certain markets and complaints should drop for that market dramatically. I haven't seen this issue in a while here so I believe that the patch has been applied for the Minneapolis market.
Click to expand...
Click to collapse
An easy temporary fix is to put your phone into flight mode and then take it out. A new data connection almost always works. Worst case scenario soft reset the phone.
so its by market then?
I flashed the new rom about last week, had no issues receiving and sending MMS on it and on NATF's 4.7 rom.
Still No MMS
nmbr6 said:
...An easy temporary fix is to put your phone into flight mode and then take it out. A new data connection almost always works. Worst case scenario soft reset the phone.
Click to expand...
Click to collapse
My MMS is not working incoming or outgoing. I have tried it from TF3D2, Titanium, after reset, after airplane mode and reset with no success. I put my SIM card in my backup phone and MMS send and receive worked flawlessly. I do not get the forbidden error message some of you have gotten; it just does not work. I have reset the RegEdit keys several times and they are currently set at 1.2mb. I know that 6oo K is at&t max, but the two test MMS messages are 77K and 317k. Thanks - David.
Black C5 said:
My MMS is not working incoming or outgoing. I have tried it from TF3D2, Titanium, after reset, after airplane mode and reset with no success. I put my SIM card in my backup phone and MMS send and receive worked flawlessly. I do not get the forbidden error message some of you have gotten; it just does not work. I have reset the RegEdit keys several times and they are currently set at 1.2mb. I know that 6oo K is at&t max, but the two test MMS messages are 77K and 317k. Thanks - David.
Click to expand...
Click to collapse
It sounds like you have a different issue altogether. My posts were answers from AT&T strictly for the 403 forbidden issue.
Player911 sorry that I was not very specific...whats happening is when I send a ATT MMS to someone who have a HTC touch pro to her hotmail account.. she can't open it because the picture come as ATT0001.. even when I send att MMS to myself at my email account I receive as a ATT0001
Need help with this guys.. please
Sorry my english
Hi All:
First off thank you for the info in resolving this issue. Since swithing back to the original shipped ROM with radio 1.02.25.32 then flashing EnergyROM 3.0 Phoenix 6/12, I've had no problems with MMS Forbidden Error. It's been a week now and I've had no data/network issues either. I'll try again with the new Radio/ROM this weekend when I have some free time and will report back. Thanks everyone!
Tru using a registry editor and go in and change the registry in Arcsoft under HKLM>Software>Arcsoft>Arcsoft MMS UA>Config>MM1>MMSCSetting>SampleMMSC>Wap1SendDefault and Wap2SendDefault and change to a desired number. For instance, I have 102400 set to send up to 1MB.
See if that allows you to send.
try enabling ATT's proxy. This always works for me.
1. Enable the proxy
2. Kill the data connection
3. Reconnect data
4. Try sending or receiving.
This has worked countless times for me.
Hey guys, first of all, the LeeDroid Honeycomb + Phone is an AMAZING rom! The fact that they were able to allow phone calls & text messages on Honeycomb is nothing short of amazing (Since it was not designed for phones at all). I did however stumble onto something.
I had been using the HTC Flyer 3g with my AT&T account and I got this message:
"AT&T Free Msg: Your data service has been restricted due to SIM Swapping with a Data Connect Device. Please call 1(800)-331-0500 to discuss available plan options."
The internet, SMS and MMS worked perfectly for the first two days I had it, then AT&T cut it off. Has any one dealt with this before? I called customer service and they said because this device isnt a phone, that their system would not allow it to use the internet. Phone calls still work and so do regular text messages, but no MMS and no internet.
Would Flashing to a different radio cause them to recognize this device as something else? Is there a way around it? Am I just an idiot?
Greatly appreciate the work you did LeeDroid! This is by far the most comprehensive and bugless custom rom I've ever loaded!
Different radio isn't going to do anything. They are probably reading the IMEI number, which is not changeable.
I don't think you will be able to use this device on a phone plan.
aluthier said:
Hey guys, first of all, the LeeDroid Honeycomb + Phone is an AMAZING rom! The fact that they were able to allow phone calls & text messages on Honeycomb is nothing short of amazing (Since it was not designed for phones at all). I did however stumble onto something.
I had been using the HTC Flyer 3g with my AT&T account and I got this message:
"AT&T Free Msg: Your data service has been restricted due to SIM Swapping with a Data Connect Device. Please call 1(800)-331-0500 to discuss available plan options."
The internet, SMS and MMS worked perfectly for the first two days I had it, then AT&T cut it off. Has any one dealt with this before? I called customer service and they said because this device isnt a phone, that their system would not allow it to use the internet. Phone calls still work and so do regular text messages, but no MMS and no internet.
Would Flashing to a different radio cause them to recognize this device as something else? Is there a way around it? Am I just an idiot?
Greatly appreciate the work you did LeeDroid! This is by far the most comprehensive and bugless custom rom I've ever loaded!
Click to expand...
Click to collapse
Hey Aluthier:
Did your Flyer work on 3G, or was it just connecting on edge?
Thanks a lot!
sun122 said:
Hey Aluthier:
Did your Flyer work on 3G, or was it just connecting on edge?
Thanks a lot!
Click to expand...
Click to collapse
aluthier said:
Hey guys, first of all, the LeeDroid Honeycomb + Phone is an AMAZING rom! The fact that they were able to allow phone calls & text messages on Honeycomb is nothing short of amazing (Since it was not designed for phones at all). I did however stumble onto something.
I had been using the HTC Flyer 3g with my AT&T account and I got this message:
"AT&T Free Msg: Your data service has been restricted due to SIM Swapping with a Data Connect Device. Please call 1(800)-331-0500 to discuss available plan options."
The internet, SMS and MMS worked perfectly for the first two days I had it, then AT&T cut it off. Has any one dealt with this before? I called customer service and they said because this device isnt a phone, that their system would not allow it to use the internet. Phone calls still work and so do regular text messages, but no MMS and no internet.
Would Flashing to a different radio cause them to recognize this device as something else? Is there a way around it? Am I just an idiot?
Greatly appreciate the work you did LeeDroid! This is by far the most comprehensive and bugless custom rom I've ever loaded!
Click to expand...
Click to collapse
The companies do this because they have different data calling plans, the thing is that they will be able to identify by the device ID, i think they have cancelled this so that you buy a "Internet Sim" this is nothing to do with the ROM i dont think
Hi folks,
I noticed a quite strange problem. I saw in the Webcast about select a contact and just put the phone to your ear and it will automatically call that specific number. But in my phone, its dialing to a specific number. i don't know why, but it's just annoying and weird.
I am a new droid user. Please bear my noobness (as mention in the welcome video).
Thanks and Regards
kk
Your wording threw me off there, do you mean it is calling to a random number? I haven't gotten my hands on my SIII yet so I can't give you much on the specifics for it, though if it continues giving you issues you may try doing a factory reset. I've done this to fix my tablet and some phones. This will clear everything on your phone (with the exception of the contents of your SD card) so use caution, it is a last resort. Backup contacts and whatnot.
Hello,
Two problems (very likely unrelated):
Issue 1: I haven't been able to receive any mms. Is this a known problem for custom roms, and/or does it relate to my service provider? I am using PagePlus. Do I need to manually edit or delete something?
Issue 2: I can't blacklist specific text message senders. This seems like a major oversight to me, but I'm not a dev ... maybe it's extremely difficult to do. I don't want to block texts completely.
An app would be fine, but I don't want to put closed-source stuff on my phone.
Using Cyanogen 7.2. Googled these issues several times since installing about a year ago.
Please assist if you can solve either mystery...thanks
closedsource_normalcy said:
Hello,
Two problems (very likely unrelated):
Issue 1: I haven't been able to receive any mms. Is this a known problem for custom roms, and/or does it relate to my service provider? I am using PagePlus. Do I need to manually edit or delete something?
Issue 2: I can't blacklist specific text message senders. This seems like a major oversight to me, but I'm not a dev ... maybe it's extremely difficult to do. I don't want to block texts completely.
An app would be fine, but I don't want to put closed-source stuff on my phone.
Using Cyanogen 7.2. Googled these issues several times since installing about a year ago.
Please assist if you can solve either mystery...thanks
Click to expand...
Click to collapse
Hey about your MMS issue for one do you have it through service? Or maybe you have to go back to stock to update prl, have you tried Google voice?, also could use Google voice to help block ppl
closedsource_normalcy said:
Hello,
Two problems (very likely unrelated):
Issue 1: I haven't been able to receive any mms. Is this a known problem for custom roms, and/or does it relate to my service provider? I am using PagePlus. Do I need to manually edit or delete something?
Issue 2: I can't blacklist specific text message senders. This seems like a major oversight to me, but I'm not a dev ... maybe it's extremely difficult to do. I don't want to block texts completely.
An app would be fine, but I don't want to put closed-source stuff on my phone.
Using Cyanogen 7.2. Googled these issues several times since installing about a year ago.
Please assist if you can solve either mystery...thanks
Click to expand...
Click to collapse
Issue 1: not normally a problem but it does happen,,, generally 2 options will get you back going,,, i use pageplus too and experienced it 1 time only,,,
Option 1 ;; odin flash back to stock eh03 boot up, don't activate yet,,, then do process to flash cm7 or newer, recommend a jellybean cm10.1 android 4.2.2 ROM though,,, then activate phone,,, not 100% sure this works but it should
Option 2 for PagePlus users:: it's called an esn swap,,, it it requires an old phone capable of pp phone activation (any old non-smart cdma Verizon phone will work too , or someone willing to let you borrow theirs for the process)
A PagePlus csr can do this for you if you call in,,, or online dealers can do this too, some charge for doing it though,,,, you are gonna need the esn/imeid # for both phones and the phone #'s,,,
What you are doing is powering off both phones, and activating the temporary phone with your # and make a test call, l, then make sure power is off on both and re-activating your fassy phone with your #
(It took me longer to type this than it would to do an esn swap)
.
I bought this device ~2017 from Sprint for my elderly mother so she could stay connected with the family. One of the features was she could use it to text. She took to that like a fish in water, which made us happy. They did not have WiFi, so it was strictly cellular data. There was no voice, but that was not a problem. It had been working fine until...we got a Tmobile SIM in the mail. (Due to the merger of Sprint with TMobile.). This was supposed to be required due to the 3G retirement.
I installed the SIM. Everything seems to be fine. But then we notice the SMS stopped working. I called Sprint, they did some sort of reset and SMS started working. I went away in victory. But then an hour or so later we noticed SMS no longer worked. Skipping some steps, I took it to the store. We installed a new TMO SIM card. SMS worked again--for 5-15 min, then stopped. They did a warranty replaced of the tablet. Same thing. It first worked (send and receive texts) for <15 min, then failed. They would not allow me to go back to the Sprint SIM card.
I had the manager escalate this through their tech support. After a week or so, the answer came back: SMS is not supported on tablets.
This must be a policy. Certainly it can work. But it seems to be a restriction/problem on the carrier side. However I am not convinced it is really a policy and not just laziness.
What I am seeking from this forum is to learn the following:
A) Does anyone have SMS working on this device (SM-T978U).
B) If SMS works, what carrier do you have.
Alternately, I am looking for a work around that works seamlessly. Anything convoluted will not work for her. She also has an Alcatel GO flip 4. She now has WiFi.
You may want to look at an App like TextFree or Google Voice.
I can report that this was a carrier created problem. The explanation I received was that after the TMO Sprint merger, they pushed out PLMN's that allowed the devices to use the best available resource (TMO or Sprint), I am told. When the Sprint resources could no longer be accessed with the new TMO SIM card, the SMS no longer worked. If others had this problem, it may now silently be fixed. They need to push out an new PLMN and then "cancel" the location to forces the device to take the new PLMN. Works fine now.
My frustration is that the lower levels of tech support are really just customer service to help you use your phone. A rant on the whole experience is not worth anyone's time. For me, a chance encounter with a TMO employee in a local bar was required. Once I got to people with the appropriate level of technical knowledge, the problem was solved quickly.
The answer to the question in the title is 'YES'.
This is not a T-Mobile only issue. None of the US carriers allow LTE/5G tablets to text using SMS or RCS. I am not sure why. I had the LTE Tab S5e on Verizon and at no point could I text directly from the tablet using its number. I had to either use Google Voice or some other third-party app.
I now have the WiFi Tab S7 and the only way I can text is to pair it via Google Messages to my S22 Ultra or to use Google Voice.
The upside to using Google Messages is that I can use the same number on both devices. The only downside is occasionally I have to re-pair Google Messages.
I just bought a used T-Mobile Tab S7. I can sms with stock messaging app.