So I got my phone yesterday. It was running on 4.1.1 iirc(not sure, it was a version of JB though), device told me it needed an update but I didn't have the time to update.
Now today, as I'm returning home I'm playing a game when the phone gets really hot. Now I don't mean normal warm, almost unbearable to touch the bottom third of the phone for longer than a couple of seconds.
I closed all the apps and let the phone rest to cool down. Couple minutes later I want to turn the screen on to check the time and it just doesn't respond. I remove the battery, try turning it back on, no response.
I tried charging it, thinking the battery might have suddenly died(even though it was at 20%) but the red charging light doesn't even show up. I'm not sure whether it's the sudden death issue or something else.
Will I be able to fix this by myself, or will I have to get the phone to a service center? I just got it so naturally I don't want to lose it, but I've read that even a usb jib won't get a device like this in download mode.
Thanks in advance!
Edit: Phone is normal international version, I didn't root, using stock rom. Basically I didn't do anything except install apps and set up some accounts. The phone doesn't react to the vol down+menu+power combination, no matter in which order I hold the buttons.
Sudden death, Samsung will change the motherboard for free
Thanks. Any idea on how long it might take to get the phone back? Will I have to bring it to the store where I got it(not a Samsung service center) or send it to Samsung?
Take it to store. The repair should last a few weeks or so.
Sent from my GT-I9300 using xda premium
UrbanDrawer said:
Take it to store. The repair should last a few weeks or so.
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Click to collapse
Oh dear god.
Biglia05 said:
Oh dear god.
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Click to collapse
If you only got it yesterday demand a replacement.
Sent from my SGS3 using Tapatalk
ROM Sotmax Ultimate V14
Kernel Yank555.lu-V3.1c
corrsea said:
If you only got it yesterday demand a replacement.
Sent from my SGS3 using Tapatalk
ROM Sotmax Ultimate V14
Kernel Yank555.lu-V3.1c
Click to expand...
Click to collapse
Cheers, will do that tomorrow.
Related
Hi, I've had my SGS2 for around 3 weeks now, and in that period I have had 2 random shut downs.
The first time it happened I was using the original firmware out of the box. The second time it happened (yesterday) I was using the latest firmware via Kies.
The phone is unlocked and unbranded from buymobilephones.net (UK), and I'm on the T-Mobile UK network.
The phone is NOT rooted and I am not overclocking.
Is my phone faulty or is this a software problem? Baring in mind this has only happened twice in the past 3 weeks.
backup data and factory reset would be my first step.
Followed by a return to the store .
jje
JJEgan said:
backup data and factory reset would be my first step.
Followed by a return to the store .
jje
Click to expand...
Click to collapse
Cheers, just did a factory reset. Should I ring Samsung to fix the phone (comes with 12 month warranty) or return it to the online retailer? Not sure what to do.
Just send it off to sammy
Sent from my MB860 using XDA App
... 2 shut downs in 3 weeks?
It's not faulty.
Your contract is with the retailer not Samsung .
I would see if phone restarts again before returning it .
But would inform the retailer of the problem to be within 28 days .
jje
drm111 said:
... 2 shut downs in 3 weeks?
It's not faulty.
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Click to collapse
I've owned several phones over the past 15 years and I've never had such problems before, even with my previous Android the Orange San Francisco. Seriously, if I have a £500 phone I don't expect it to shut down randomly even it it's only twice in 3 weeks. I've missed some important calls and texts because my phone has shut down without me knowing.
JJEgan said:
Your contract is with the retailer not Samsung .
I would see if phone restarts again before returning it .
But would inform the retailer of the problem to be within 28 days .
jje
Click to expand...
Click to collapse
roharia said:
Just send it off to sammy
Sent from my MB860 using XDA App
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Click to collapse
Alright cheers, I'll ring buymobilephones.net and see what they say.
beggin said:
Hi, I've had my SGS2 for around 3 weeks now, and in that period I have had 2 random shut downs.
The first time it happened I was using the original firmware out of the box. The second time it happened (yesterday) I was using the latest firmware via Kies.
The phone is unlocked and unbranded from buymobilephones.net (UK), and I'm on the T-Mobile UK network.
The phone is NOT rooted and I am not overclocking.
Is my phone faulty or is this a software problem? Baring in mind this has only happened twice in the past 3 weeks.
Click to expand...
Click to collapse
I think you mean two weeks ago.....
If it continues, you may have a faulty one.
Well I have the same issue, it's in my pocket, next thing when I push the power button the screen just stays black.
Have to hold down the power button to drop it and then restart it.
Sooo, I had this happen once when it was on the table which took the phone in my pocket out the mix.
In the end I tried the battery fix with some geckostrip (that rubber easy removable strip you use on the back of phones to stop them sliding)
I put the strip on the underside (opposite of the connections) and wrapped it around the back (facing the cover).
This makes for a VERY tight snug fit in the unit.
It has now been 2 weeks without one single shutdown...so as much as I thought "this must be software or hardware related", it looks like it very well may be "hardware related" on the battery front.
For those who still have this issue try what I did and let us know your findings.
Cheers
Sheldon
Update: Okay never mind on the battery thing, phone lasted 2 weeks but just blacked out again.....
I had the same problem for many months but it stopped after I uninstallrd dolphin hd browser. No idea if coincidence or not but read a few others with sgs2 and dolphin installed had same problem. Do you by chance have it installed?
Sent from my GT-I9100 using XDA App
I've actually experienced problems similar to this twice now with my SII.
First time was straight out of the box. I charged it up and then took it travelling with me. I kept taking it out of my pocket to find out it had turned off. I thought it was my fault with the power button being in a bit of a silly place. But then it turned off whilst it was lying on my desk or in my hand whilst I was using it. Whenever it turned back on again the battery usage history showed a big sudden drop (10+%) in battery level and then it would increase slowly for a while after. Spoke to O2-UK and they got me to do a software reset and then a hardware reset when it reoccurred, which didn't fix the problem either. They then did a next day replacement.
After I got the most recent update to TW I started to experience times when I'd come to unlock my phone but the screen would stay black. It would, however, give haptic feedback when I pressed the power button but not respond to touch. I recently did a software reset of my phone due to another problem (it kept thinking it was docking this time - but stopped on the day I took it into the O2 Shop) and haven't experienced this since.
For so expensive device I expect only 2 "legal" reasons to shut down while running stock ROM with no additional software or changed hardware (i.e. battery):
1. Battery went completly empty (or as empty as power saving settings allow)
2. I forced it to shut down via power button
If it shuts down on its own under this conditions, first doubt is faulty hardware.
And then it should be quickly replaced by provider/shop/wherever it came from.
Everything else might raise doubt in faulty piece of additional software.
Have had similar issues. Uninstalled the go weather app / widget and nothing since. Might just be a coincidence though.
Sent from my GT-I9100 using Tapatalk
So I've read about this "sleep of death" that sounds like the same thing as what this is.
It appears to affect a wide margin of Samsung devices over time.
One post suggested it was because WIFI activates while the screen is off and the device is in sleep mode, thus blaming the like of apps such as Juice Defender and WIFI managment built into gingerbread.
I have uninstalled gingerbread, enabled watchdog to monitor utilization (out of curiosity) and set the WIFI sleep mode to NEVER.
One day down without a issue, I'll see what happens over the next few weeks.
-Sheldon
I heard that frequent shutdown/reboots happens with 2.3.6 release.
If you got it, better go back to 2.3.5 or earlier. Iit worked for me.
I have 2.3.4 and i get these problems once a month or so.
Wy OH has the same firmware but she gets a random shutdown once a week. We both have the 1900 Anker battery (not stock one) - weird. I am going to try a different ROm and see if it makes a difference.
same issue but after i have deleted à few apps the issue was gone...?
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Moving to Q&A
guys im having the same issue too. its happened like 2 times in a month now. it previously happened when i was on 2.3.3 and stock ROM.
today it just happenned again even after being on superatmos 2.1, on 2.3.6.
whats going on?
Hi
Today I rebooted my Samsung Galaxy S 2 and for some reason it is not working anymore.
No idea why this has happened
I tried everything Recovery Mode - Cant get into
Download Mode I cant get into
Tried removing the battery then putting it back in still nothing at all
On the back I can feel the phone is getting warm but nothing on the screen
It was working fine yesterday and I havent done anything to the phone yesterday
Please help if you know anything?
Thanks
Sounds like a hardware fail. I hate to say it but it sounds like returning it is the option.
Sent from my GT-I9100 using Tapatalk
Did you have any update fails recently? Update fails were the reason some Galaxy S phones would not turn on.
Hi
Thanks for the reply
No.
It has the latest software so there wasn't a need for update
It was working fine for the first hour this morning and then I rebooted my phone because it froze but now won't turn on at all.
Should of backed up my data!
The device gets warm but nothing on the screen tried everything that is available on this forum.
Do I have to pay for this if it's faulty I only had it about a month now I think?
When plugged in on the usb charger, if you toggle the volume rocker will the display turn on and show the battery level?
Sent from my GT-I9100 using XDA Premium App
I got the same problem, after rooting and trying to format my microSD maybe I 've choosen the wrong partition (mmcblk0p2). Is there a way back???
Pinkthesink said:
When plugged in on the usb charger, if you toggle the volume rocker will the display turn on and show the battery level?
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Click to collapse
- There is nothing, no battery indication, everything is black
Any solution yet?
I ordered a JIG, however I don't know if it helps in case the bootloader is dead
fjosef871 said:
Hi
Today I rebooted my Samsung Galaxy S 2 and for some reason it is not working anymore.
No idea why this has happened
I tried everything Recovery Mode - Cant get into
Download Mode I cant get into
Tried removing the battery then putting it back in still nothing at all
On the back I can feel the phone is getting warm but nothing on the screen
It was working fine yesterday and I havent done anything to the phone yesterday
Please help if you know anything?
Thanks
Click to expand...
Click to collapse
Were you overclocking?If yes,how much?Maybe you fried something.
Also,if yes,I'm reading about the state of my phone a month from now!
Not sure what's going on there. did u do any recent 3rd party software downloads? I'd return n get a replacement
Sent from my GT-I9100 using XDA App
whmcal said:
Not sure what's going on there. did u do any recent 3rd party software downloads? I'd return n get a replacement
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Click to collapse
First I'll try a JIG - if it arrives on time... (desperately need the phone in 5 days)
fjosef871: have you tried a JIG to get into download mode?
Hey, I own a HTC Legend wich a friend of mine rooted a few months ago.
I was writing a message when the screen suddenly turned black, it was connected to the charger at the time. when i tried turning it on again nothing happened.
I disconnected the charger pulled out the battery and tried it again, but still nothing happened. when I connect it to the charger again all that happens is the LED starts flickering orange light.
i'm sorry if my english is bad
Please help me !
Steven
Sounds bad. Take it in for repair or warranty if its still under one. Unless someone here have a way to jump start it...
You may try to leave the battery out for an hour and try on it again. After you charge the battery of course.
i just left the battery out for the night, didn't work.
i'm going to check if i got waranty left
Thanks for the reply
I do have warranty left, but i'm worried because I had a custom rom running, and if they find out i will have to pay 40 euros just to get it back
janjaapie said:
i just left the battery out for the night, didn't work.
i'm going to check if i got waranty left
Thanks for the reply
Click to expand...
Click to collapse
Yea, best choice is to take into warranty if you haven't unlocked bootloader or anything. I really hope you get through your situation, I was scared to death when I though my phone wasn't turning on, but luckily it worked soon enough.
Sadly, If you have rooted your phone, you may have voided your warranty. This applies in Australia (not sure in your country).
If you have to pay 40 euros for it to be repaired, might as well, unless your phone magically started working like mines o-O
Best of Luck!
just a minute ago it started working again, out of nowhere it turned on! Thanks for the replies!!
janjaapie said:
just a minute ago it started working again, out of nowhere it turned on! Thanks for the replies!!
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Click to collapse
Haha, nice!
Sent from my Legend using xda premium
Good for you...
Hack unlock it already ^^
Sent from my legend using XDA
psyionx said:
Good for you...
Hack unlock it already ^^
Sent from my legend using XDA
Click to expand...
Click to collapse
Some people still have warranty you know o-0
Sent from my Legend using xda premium
Hi everyone,
i don't know if someone already encountered this but sometimes my GS3 does not respond when i try to wake him up. (it's not turned off just standby). The screen stays black en nothing works. One time the screen did woke up but i couldn't unlock it because the touchscreen didnt work. It could not be turned off and the buttons didn't do anything! The only way for me to get out of this was a battery pull!
I did not root or modify anything on this phone because i like the stock samsung TW for the first time .
Did anyone else have this problem? And how did u solve this? Thank u.
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
dnlgee said:
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
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Thank u i didn't thought of that. Is their an easy way to find out wich app this could cause? I still find it very weird. If an app is not compatible than it just shouldnt install intead of breakin the phone right? XD
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
if you are not sure about the root cause of the problem better factory reset your mobile
bala_gamer said:
if you are not sure about the root cause of the problem better factory reset your mobile
Click to expand...
Click to collapse
Yes, if it happens again than i will try that. But i already sent the unit back from were i ordered it. They will send me a new one because its their policy to send a new one if something happens in 2 weeks.
So i will see if it still occurs with the new one otherwise its one of my apps. Than i will install only a few apps and see what causes it. If it doesnt occur one more thime than the unit was faulty. Ill keep u guys updated.
chicoelnino said:
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
Click to expand...
Click to collapse
Did it happen once? My phone had it like 3 times so thats why i sent it back. But if it still occurs with my new phone than it must be one of the apps i got Luckily they got DOA policy. I asked if it includes ''the phone does not work as it should" and they said yes send it back u will get a new one yaay but now i have no phone
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
sama said:
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
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Click to collapse
Yes lucky i found this out early too.. Because after another week i wouldnt get a new one and now i get
Factory reset your phone.
Hope everything turns out alright.
My stock, never-rooted GT-I9300 (4.1.2, I9300BWELK1, JZO54K.I9300XXEMC2) is plagued by boot loop problems. It first started about 3 months ago, where the blue charge LED would suddenly come on and the phone would not wake from sleep. I pulled the battery, then when it was turned on it showed the initial S III logo, then the O2 logo followed by the glowing Samsung logo. Then repeated from the O2 logo endlessly. I pulled the battery again, then the next morning restarted it without the SIM or SD card in, and it had done a partial factory reset - i.e. lots of phone contacts were there with the texts, but all the settings had reverted to default. Later that day while on charge the same thing happened again, and I sent it away to O2 for repair.
When it returned, the same thing happened 6 weeks later although this time it was on when it froze and went straight to the O2/blue LED stage. Another repair (I'm fairly sure these 'repairs' were just factory resets...), and 6 weeks later exactly the same. Back to the O2 shop for another repair.
This time they replaced the 'main board' and when it came back it had a different Wi-Fi MAC address. This time only 6 days elapsed before the same fault arose again, and finally I was eligible for a replacement handset. This lasted 2 days before a boot loop condition occurred again! This time, being sure it couldn't be a hardware fault I tried my own /data and /cache wipe, which worked. I skipped all but the must-have apps, and I thought this was going to be stable but once more this past weekend the boot loop happened again (I've got my restoration procedure down to about 15 minutes thanks to the practice!)
I don't know what could be causing this and I'm fed up with resetting my phone. Are all S IIIs this unstable? I've never had a phone that required a factory reset within 18 months! When it is in the boot loop, I can access recovery and download modes, but safe-mode start-up has no effect.
The last remaining candidates I can think of are a problem with my SIM card, or a defect with my SD card... or an app. Can anyone suggest the best way to troubleshoot this? I'd really really rather not have to skip importing my settings as I have among other things many SSIDs I don't easily have access to re-create.
What ROM are you on? 4.1.2?
Sent from my GT-I9300 using Tapatalk 4
rootSU said:
What ROM are you on? 4.1.2?
Sent from my GT-I9300 using Tapatalk 4
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Click to collapse
Yes, 4.1.2. I don't recall this behaviour before I got the OTA update from 4.1.1 though
kernalk said:
Yes, 4.1.2. I don't recall this behaviour before I got the OTA update from 4.1.1 though
Click to expand...
Click to collapse
No, not all S3 owners experience this, a factory reset solves most of these issues however, if it doesn't, a trip to the Samsung service center will help.
I'd say it's probably a dodgy app, or some kind of unstable firmware update for your region/carrier, since hardware replacements didn't help with it.
Skander1998 said:
No, not all S3 owners experience this, a factory reset solves most of these issues however, if it doesn't, a trip to the Samsung service center will help.
I'd say it's probably a dodgy app, or some kind of unstable firmware update for your region/carrier, since hardware replacements didn't help with it.
Click to expand...
Click to collapse
Hmm. Thanks for the reply. I'm not sure I know anyone else with and S III on O2-UK but it seems to be news to O2, so I assumed it must be fairly rare.
I'm not sure about dodgy apps; testing them one app at a time isn't really feasible as it can take up to 6 or 7 weeks to fail judging by past performance. Are there any logs or similar that I can pull out somehow in the event of a boot loop? I've seen about logcats but I am not sure if this would be of use
Sent from my GT-I9300 using xda app-developers app
kernalk said:
Hmm. Thanks for the reply. I'm not sure I know anyone else with and S III on O2-UK but it seems to be news to O2, so I assumed it must be fairly rare.
I'm not sure about dodgy apps; testing them one app at a time isn't really feasible as it can take up to 6 or 7 weeks to fail judging by past performance. Are there any logs or similar that I can pull out somehow in the event of a boot loop? I've seen about logcats but I am not sure if this would be of use
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Everything to carries is "news".
I can't help with logs and whatnot, so I'll leave that to someone else.
You can always flash and downgrade to the older firmware that didn't give you a problem, if the problem persists, it is indeed an app.
Even when rooted, informative logs are nigh on impossible to get
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rootSU said:
Even when rooted, informative logs are nigh on impossible to get
Sent from my GT-I9300 using Tapatalk 4
Click to expand...
Click to collapse
That doesn't fill me with confidence!
Thanks again for the replies. I'm not wild about downgrading. I liked the improvements! Is it possible to downgrade in a carrier supported way? Retaining warranty compliant has been rather useful in the past few months!
Sent from my GT-I9300 using xda app-developers app
You can flash any official via odin.
Sent from my GT-I9300 using Tapatalk 4
Well late Friday night it did it again. Not sure when exactly as I was asleep. Woke up in the middle of the night and went to check the time, Looked at my phone to find the blue LED on when it should have been red for charging or green for fully charged, and it was very hot - wouldn't turn on either. Pulled the battery but it kust went into the loop. I was away from home so I couldn't do any troubleshooting and had no choice but to wipe.
This time I didn't restore settings and the only apps I installed were SMS Backup & Restore and Puzzle Alarm (I know this isn't the culprit as I only started using it this week!). Gone are all my precious wifi SSIDs but otherwise I'm not sure I've noticed the difference.
So I'm now not connected to my work wifi, nor have I set up my work email or Lync - two of the things I use my phone for must after Facebook which I've also not reinstalled. Facebook mobile web is really hard to use by comparison.
By chance I popped into the O2 shop later that day and had the fortune to bump into a Samsung rep who had never heard of this and agreed that I was unfortunate to have these problems (how touching!) and suggested I speak directly to Samsung support rather than O2 which I will do this week. I will also contact O2 about a replacement SIM and look into replacing the SD too.
This is really silly. I'm not keen on downgrading the software because the first thing either Samsung or O2 will do is upgrade it again. Frankly at this point I'm fed up with the whole thing but I've got a year left on the contract and even a pretty much new handset like mine won't fetch enough.