Ive been having a few problems with my DNA, which I rooted, and verizon is sending me a replacement. I have brought my phone back to stock but it says "relocked". Has anyone ever returned a relocked device? Does verizon care? Do they even check?
They don't really care/don't check it. But even if they did there's nothing you can do about it, so yea.
Sent from my HTC6435LVW using xda app-developers app
Just call them. They walk you through reseting it, and if the problem is still there, they'll send you a new one. Then you send yours in. If they did care, there's nothing they can do about it at that point.
Sent from my DROID DNA
Already Sending
If they are already sending you a replacement then I wouldn't worry too much, they probably aren't looking to hard.
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Ok im getting a replacement for my eris and what would happen if i sent a rooted eris to verizon
Sent from my Eris using XDA App
Who knows? Either way just unroot. Flash the 2.1 image.
I DO NOT RECOMMEND SENDING A ROOTED ERIS TO VERIZON! UNROOT TO BE SAFE IT IS NOT HARD.
But I did send a rooted one in for a refurb and nothing was ever said. Didnt get a bill for the phone or dropped from verizon. I honestly don't think they even look at these phones once u mail them in... Probably just wipe it back to factory setting, check and see whats wrong with it and if it can be refurbed.
I'm wondering if anyone has been denied a return. Does sprint check the bootloader for *Tampered* or *Re-locked*?
I really want to start flashing roms but there is the possibility that I won't keep the phone.
Just relock your bootloader and run ruu. Then it will be acceptable. At least that's what I had to do after I showed up at the store all rooted and everything.
sent from my EVO LTE.
Jabawockee said:
Just relock your bootloader and run ruu. Then it will be acceptable. At least that's what I had to do after I showed up at the store all rooted and everything.
sent from my EVO LTE.
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Yup just do that, they don't usually check the phone stays of root, unless the person that takes care of you is a [email protected][email protected]
Sent from my EVO using Tapatalk 2
Well my power button was in the fritz the first day. Unfortunately the Regional HTC was at my local Sprint. Guess what he did? That's right. Booted into the bootloader. Why. I have no frikken clue. All the reps were amazed by what I did to the Dr ice so soon. Even another local sprint about 5 miles away found out (a friend of mine that works there told me) I was pretty pissed that I went in there to exchange it out and he booted Into that. O asked him for what reason, but he seriously had no clue what the f**k he was talking about. Honest to god. I'm mean, I'm sure he was just a sales Rep for HTC. But damn. When he seen that Tampered sign and when he also booted into TWRP, he was like "jeez, android in gone. Why did you do that?" LOL. So, o talked to one of my girl friends from Sprint, she's gonna hook me up. But I wad so shocked that he did that, all over me ha ing an issue with my power button. That was the first for me. Thank is god tha issue I had was due to a couple of apps .or allowing my phone to sleep correctly. Ahh well
Sent from my EVO using Tapatalk 2
I exchanged mine yesterday after with it relocked and still rooted with no issues.
Well to be fair a bad kernel could affect the power button. Maybe he thought you were flashing kernel ports or something
Thanks for the response guys!! I'm gonna unlock now!
jaswolf said:
I exchanged mine yesterday after with it relocked and still rooted with no issues.
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this phone just came out why did you return it already?
It's hard to check if the bootloader was unlocked when you have a broken screen. (wink wink)
Sent from my EVO using XDA
Do not go to a corp store go to a retail store that does repairs they need to order one which is two days and they take the old one. No way there are refubs yet.
Sent from my EVO using XDA
Well that is good to know. I'm waiting for mine to charge so I can activate, but hopefully everything checks out. I'm glad to know that relocking and going back to stock seems to take care of CS issues.
fearbasel04 said:
Do not go to a corp store go to a retail store that does repairs they need to order one which is two days and they take the old one. No way there are refubs yet.
Sent from my EVO using XDA
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? I went to a corporate store and they exchanged my phone for a brand new one. Is that not normal?
fastmikey1969 said:
? I went to a corporate store and they exchanged my phone for a brand new one. Is that not normal?
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It is normal but some stores are aholes and check for root and unlocked bootloggers and act like they are the owners of sprint. Hard to find a good crop store.
Sent from my EVO using XDA
fearbasel04 said:
It is normal but some stores are aholes and check for root and unlocked bootloggers and act like they are the owners of sprint. Hard to find a good crop store.
Sent from my EVO using XDA
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*Bootloggers* ha ha
But yeah guess it will depend who takes care of you
Sent from my htc_jewel using Tapatalk 2
Ok so I had a international galaxy note that was a little beat up and I wanted a new evo lte. So I posted a ad on Craig's list to sell the note or trade for a new evo. A guy hit me up to trade today and we met and did a trade. Well the evo seemed to be working fine at first. But now it keeps freezing and rebooting. I did a factory reset to see if that solved the problem, and when the phone rebooted I saw a splash screen that said team winning. So I think the guy tried to root and messed something up. Is there a quick and easy way to flash or back to normal without bricking it ? or should I just claim it gets stolen,pay the deductible and get a new one? Any help on getting this back to stock would be great. It's in great condition but literally freezes and reboots every few mins.
Look in the dev section for the ruu.
Sent from my GT-I9300 ro.cdma.home.operator.alpha using Tapatalk 2
Well what you are saying is insurance fraud and don't think you can talk about that here.
I would flash a stock ruu if I were you and test your luck. At the end of the day you bought/traded from a 3rd party that was not retail and have to deal with your own decisions.
Sent from my EVO using xda premium
See if.u have a recovery installed by turning the phone off and loading into the bootloader by pressing and holding power + volume down at the same time..if so I guess u could attempt to unroot with a stock ruu
Didn't mean to mention the insurance thing if talking about that is against the rules. My apologies. When I enter recovery the teamwin recovery screen comes up. Also at the top of the phone it says unlocked and tampered or something like that. So should I just try to flash the stock rui? And are the instructions in the dev section? Thanks for all the help guys. I have flashed stock roms on my og evo and my evo 3d but never a custom Rom.
You can't flash an RUU. Just flash a regular ROM and see how your phone works.
Sent from my EVO using xda premium
shook187 said:
You can't flash an RUU. Just flash a regular ROM and see how your phone works.
Sent from my EVO using xda premium
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Ok. How would I be able to tell if the phone is rooted? Like I said when I go into recovery it says tampered and then unlocked. Does that mean it's rooted? And if so can I just load a stock rom on it ? or should I watch the how to uproot video and run the rui? Thanks in advance for the help.
Edit. I need to edit cause im not going to help you commit insurance fraud
Sent from my EVO using xda premium
shook187 said:
Edit. I need to edit cause im not going to help you commit insurance fraud
Sent from my EVO using xda premium
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People like you is why TEP went up.
Sent from my EVO using xda premium
BaltimoreBull said:
Ok. How would I be able to tell if the phone is rooted? Like I said when I go into recovery it says tampered and then unlocked. Does that mean it's rooted? And if so can I just load a stock rom on it ? or should I watch the how to uproot video and run the rui? Thanks in advance for the help.
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Click to collapse
Tampered means rooted, Unlocked means bootloader is unlocked. Just load another ROM zip on SD card and flash it in recovery after doing factory reset, cache wipe and davlik wipe. Might be OK after that.
Thanks for all of your help. I will try to run the ruu or flash another rom after work today. I really like the phone and hope that that fixes the problem. Thanks again.
Use TEP on that. I have done that with my past ebay/craigslist phones with no problem. I bought them and then they ended up having hardware issues a few weeks or months after I bought them. When Sprints' techs ask me where I got the phone, I tell them Craigslist or eBay. One of them told me "That's pretty smart" when I explained how I bought a used phone and put TEP on it.
One of the reasons I love TEP is they don't care where the phone comes from! :good: :good:
If you can verify the power cycling while a service tech is present you shouldn't even need to pay a deductible
I would flash the Superwipe than any ROM of your choice. I like Stock with Goodies.
Just get a ruu and run it from your pc. That will get you back to complete stock. Use it stock and see if any issues come back up. If they still do then worry about fixing it. But I think you should be good after ruu
Thanks everyone for the help
I installed and flashed mean Rom and that seems to have cleared up the problem. Thank you to everyone who helped. I think I'll run this rom and see how I like it. if I have any problems with it I'll just go get the ruu and run it. I read in the forums that I have to relock the bootloader before I can run the ruu. How do I relock it? Thanks again.
I believe it's from adb:
Fastboot oem lock
Stop me if im wrong, but from what I read you could only add TEP within 30 days of a newly upgraded line. So im not quite sure how you ended up adding TEP on a use phone without a line upgrade.
http://protection.sprint.com/
Sent from my EVO using xda premium
shook187 said:
Stop me if im wrong, but from what I read you could only add TEP within 30 days of a newly upgraded line. So im not quite sure how you ended up adding TEP on a use phone without a line upgrade.
http://protection.sprint.com/
Sent from my EVO using xda premium
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Whenever I have bought phones outright or from off the net they have always just transfered my insurance from the line that I activate the phone on. I had a Palm Pre and bought the og evo from Sprint for full price. They simply transferred the insurance. As soon as I activatedthis Lte evo I got a message saying my tep went up from 8 to 11 dollars. And when I talked to the rep she said that the insurance transfered over.
Unfortunately I have to take this phone to the repai center tomorrow. I loaded mean rom on it and it worked great for 20 mins. Then it got stuck on Chrome and the screen wouldn't turn off. I came home relocked the phone, ran the ruu, and unrooted the phone. Still randomly reboots and resets itself. The guy at the sprint store said if they can't repair it and there is no sign of physical damage or water damage they will just give me a new one.
Yeah insurance transfers to a new device even if it's not "new"
Sent from my EVO using Tapatalk 2
Just curious.... has anyone ever looked at the contract lately. I was looking to see where it said anything about rooting devices but no dice. Can someone clear that up maybe with a link? Thank you
I don't believe the contract says anything about it, but the warranty on the other hand is a different story.
Sent from my Rezound using Tapatalk 2
I always wondered, if you told Verizon you are or were rooted, do they write it down? So even if you unroot they will know your warranty is void?
im_high_tech said:
I always wondered, if you told Verizon you are or were rooted, do they write it down? So even if you unroot they will know your warranty is void?
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Well with the Rezound, you need to use an unlock key from HTC's site, so they know you rooted your phone..
mjones73 said:
Well with the Rezound, you need to use an unlock key from HTC's site, so they know you rooted your phone..
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I don't think they coordinate with vzw on that ... I would be very surprised I'd they did. But as for warranty... how would it void that?
Sent from my ADR6425LVW using xda app-developers app
First of all, they probably won't check the bootloader to see if you've unlocked it. And if you really wanna be precautious, you can revert back to locked, although it is an extensive process
Sent from my ADR6425LVW using xda app-developers app
Honestly i really understand why unlocking the bootloader voids your warranty since you cant really break your phone being S-ON, now if you were S-OFF that is a whole other story. And honestly someone who is unlocked and/or rooted is likely to have enough experience to be able to fix almost any software related issue(not always the case though). Being unlocked and/or rooted shouldnt hold you back from sending it in for warranty. Although i have heard some people say it goes through warranty just fine being rooted and unlocked.
Squirrel1620 said:
First of all, they probably won't check the bootloader to see if you've unlocked it. And if you really wanna be precautious, you can revert back to locked, although it is an extensive process
Sent from my ADR6425LVW using xda app-developers app
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I know what I can do... but it has nothing to do with my device ... I just am curious if vzw has anything legit in place against modifying software on the phones. I've seen where it says you can not modify the hardware but saw nothing of software
Sent from my ADR6425LVW using xda app-developers app
cslingerland said:
I know what I can do... but it has nothing to do with my device ... I just am curious if vzw has anything legit in place against modifying software on the phones. I've seen where it says you can not modify the hardware but saw nothing of software
Sent from my ADR6425LVW using xda app-developers app
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I don't know legally what they can do, but I've had a few conversations with the local reps in my area. They don't care if you phone is rooted as most of them have rooted phones. I was in with my dad the one day back when he was getting the Tbolt, and the rep noticed that my bolt was rooted. He said honestly, he would never recommend the bolt to someone who wasn't going to root it anyway. I've been told that they are a lot more lax about rooting now than they were in the past.
At the Verizon store near me, the only person that cares is the manager. The rest of the employees don't care
Sent from my Rezound using xda app-developers app
As far as I know Verizon doesn't care at all if you root, (I've unlocked the bootloader, relocked and sent in many Rezounds and they never cared) and HTC just tells you they have the right to not honor your warranty when you unlock your bootloader, at their discretion, but they almost always honor it.
Another thing, unless you have the extended warranty with Verizon (I think), your Rezound's warranty is handled by HTC, Verizon is just the middle man.
Legally Verizon can't do anything as it is legal for any consumer to root and do whatever the hell they want with the software on their phones, but they can choose not to honor your warranty if they feel your modifications are the reason the phone became faulty. Link http://www.intomobile.com/2010/07/26/iphone-jailbreak-and-android-root-declared-legal-in-us-feds-exempt-smartphone-hacks-from-dmca/
So your safe, have fun rooting worry free !
Isn't there a way to trick your phone so that Verizon can't tell you did it?
Sent from my ADR6425LVW using xda app-developers app
My thought has always been yes I received a unlock code, but show me proof that I actually used the code and unlocked the bootloader.
Sent from my Rezound using xda app-developers app
I have already sent back 4 Rezounds this year under the warranty and as I made of fact I am now awaiting my 5th any day. Each one was unlocked and rooted. I re-flash the RUU before sending it back and have not had an issue yet.
Jimi Mack said:
I have already sent back 4 Rezounds this year under the warranty and as I made of fact I am now awaiting my 5th any day. Each one was unlocked and rooted. I re-flash the RUU before sending it back and have not had an issue yet.
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have you sent them back for legit problems? and what were you problems? (even if you made them up )
I think the only risk you would have is if they somehow found out you were tethering. It does day in the Verizon contact that you can't tether without using (and paying for) their service.
But I've also heard from countless people that they would never know. Unless you returned a phone with the tether app and files still in there.
Sent from my ADR6425LVW using xda app-developers app
Doesn't tetherguard tell them you are tethering?
Sent from my ADR6425LVW using xda premium
They throw the returns in a bin. The whole idea of non removable battery is to make it easyer on the return department
Sent from my MID7048 using Tapatalk 2
chrisjz said:
Doesn't tetherguard tell them you are tethering?
Sent from my ADR6425LVW using xda premium
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No...they can't do anything unless you were stock and they had an app or service running at all times to monitor it. Otherwise they would have no way to tell
Sent from my ADR6425LVW using xda app-developers app
cslingerland said:
No...they can't do anything unless you were stock and they had an app or service running at all times to monitor it. Otherwise they would have no way to tell
Sent from my ADR6425LVW using xda app-developers app
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Not 100% true. If you are doing a WiFi tether, where the device is acting as a hotspot they can tell because they can see more than one private IP being routed through your devices' public IP. This combined with the fact that you don't have hotspot on your account can be considered a breach of contract.
I attempted to activate a rezound with viperez to one of my lines at the Verizon store. And the guy actually did it for me with no questions asked. It can get data and can receive texts but the phone identity says unknown. After this I went home and flashed a stock rooted ics vigor ROM in hopes of activation. After several calls to customer service and 4G technical support. The techs are sending me a new Rezound. I will get my replacement first before they get this one back. However..
This rezound is s-off, unlocked, and rooted. Will they deny me service or charge me the full phone price if they see this? I heard they really don't check and destroy them as soon as they arrive. I've also heard that due to the FCC Verizon can't deny my warranty if it's modified. They will just frown upon you and not recommend it.
If you have actually read this far, I really would appreciate your advice! As the replacement will be here overnight tonight. I need to know my course of action
Thanks
Sent from another galaxy far, far away
stanleyopar2000 said:
I attempted to activate a rezound with viperez to one of my lines at the Verizon store. And the guy actually did it for me with no questions asked. It can get data and can receive texts but the phone identity says unknown. After this I went home and flashed a stock rooted ics vigor ROM in hopes of activation. After several calls to customer service and 4G technical support. The techs are sending me a new Rezound. I will get my replacement first before they get this one back. However..
This rezound is s-off, unlocked, and rooted. Will they deny me service or charge me the full phone price if they see this? I heard they really don't check and destroy them as soon as they arrive. I've also heard that due to the FCC Verizon can't deny my warranty if it's modified. They will just frown upon you and not recommend it.
If you have actually read this far, I really would appreciate your advice! As the replacement will be here overnight tonight. I need to know my course of action
Thanks
Sent from another galaxy far, far away
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It's always best to relock the phone and they can if they want charge you a fee for third party software on the phone. With that said I have never heard anyone say they was charged that for sending a rooted phone back after getting a replacement.
Sent from my ADR6425LVW using Tapatalk 2
Do I have to s-on as well?
Sent from my SCH-I535 using xda app-developers app
Any more advice?..
Sent from my SCH-I535 using xda app-developers app
S on everything make it stock when you first got it
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