I must admit, I don't know much about HTC devices. I've been on Moto devices for years. Unfortunately for me, when a co-worker screws their phone they come to me shouting "you hacked your phone, fix mine!"
This particular case is a doozy and I've never seen any problems like this before. I've searched the forums quite a bit but only found semi-similar problems with devices being rooted and such.
The scenario is apparently she was playing a game on her stock, unrooted, HTC Evo 4G LTE when the phone rebooted for no reason. When it restarted, it would only go to a white splash screen with the following information:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
This whole screen is a new experience for me and the catch is, I cannot make a selection. I can press the power button all I want at any of the options, and the darn thing will not do anything.
The only thing I can do at the moment is turn it back off and let it charge.
A few days ago when she first brought it to my attention, I ran threw some trouble shooting scenarios that Motorola users should go through, the first of which being make sure the darn thing is charged. We did so at work, and when she tried to boot it again, it gave some errors about trying to load a .img file as well as a .zip file under the information screen posted above.
I assumed that this was the phone trying to boot from a system image that was corrupt or not there. Unfortunately I don't have the exact information as I cannot replicate the error right now.
I was hoping that I could bring it home and either put an "update.zip" file in it and have it "repair" the system files, or push a stock system onto the device through a Windows app, but I'm not coming up with anything in my searches.
Can anyone shed some light on this situation for me?
I'm positive it was unrooted and stock. She removed the SD car before letting me take it, however, I do have a spare I can use to put any files on it should I get the options to work.
Go get the RUU zip file from http://unlimited.io (choose S-off exploits > Dirty Racun > Evo 4G LTE > then on the right side is the RUU.zip download and then put it on the sdcard as "PJ75IMG.zip" minus "" and the caps matters in this case.
Thanks for the info. So far I've been able to replicate the previous error message which was stating it was missing the exact image file you pointed me to.
I put the .ZIP file into the root of my spare SD card and slapped it in. The phone started loading it automatically, and stops once reaches "Parsing... [SD ZIP]" with a number of options (1-19)
The only button that does anything, maybe helped by the fact that the Volume down button is apparently not working, is the volume up button. If I hold it, it will ask if I want to load the .ZIP file. If I let go of the button at all, it immediately tells me: "Cancel update! Press power to reboot"
The same thing happens if I just press the volume up button at that same screen.
After this, I figured out how to boot into safe mode, but don't know where to go from there as a normal boot is still impossible, and I need to get the pattern to unlock it from her later today...
I thought the ruu was ran from fast boot USB from your pc
Sent from my EVO 4G LTE using xda premium
RUU is run through fast boot and on board the device. You need to delete the game app if you can get in through safe mode.
If your in safe mode when you get the unlock pattern. Go into settings/sd-card/factory reset. Remember to export her contacts to the SD card because if you don't they will be deleted unless she already synced her contacts via google.
#Root-Hack_Mod*Always=LTE
Okay. So far I've been able to export everything from the phone onto my SD card and my computer. Managed a factory reset, but in the end, it's the same results. Safe mode seems to work, but when I boot normally, without the SD card in, I only get the white screen, (Hboot? Bootloader? I dunno) and when I have the SD card in, it tries to load the image files, but won't let me because of this bug with the volume up button.
Did you select factory reset from within the phone itself or threw the boot loader also when you say white screen, is there any kind of errors or information on the screen ??
#Root-Hack_Mod*Always=LTE
I did it through the phone it's self in safe mode. I took my SD card out and rebooted before I did so.
The white screen is same one from my first post. An all white screen, the skate boarding android's at the bottom, and this info in different colors:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
I can move to select them through the volume up button, but the volume down doesn't work, and the power button does nothing unless held for several seconds.
Get into fast boot USB mode (select fast boot) and then fastboot erase userdata
Sent from my hidden jewel
psychot3ch said:
I did it through the phone it's self in safe mode. I took my SD card out and rebooted before I did so.
The white screen is same one from my first post. An all white screen, the skate boarding android's at the bottom, and this info in different colors:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
I can move to select them through the volume up button, but the volume down doesn't work, and the power button does nothing unless held for several seconds.
Click to expand...
Click to collapse
Pm sent
#Root-Hack_Mod*Always=LTE
Indirect said:
Get into fast boot USB mode (select fast boot) and then fastboot erase userdata
Sent from my hidden jewel
Click to expand...
Click to collapse
That's just the thing. I can't actually make a selection. If there was a way to initiate it at the computers end like I can with my Spyder, I don't think I'd have a problem. I don't have any software or drivers though for the Jewel.
Sorry for a late response. Got a bunch of double shifts lately.
Just another angle to attack this issue....the volume down button isn't stuck in the pressed position is it? From how I read your OP, it sounded like it was behaving as if volume down is being held down during bootup which would keep getting stuck at bootloader....if its been verified not to be stuck then I apologize for the tangent...hope you get it figured out...
Sent from my EVO using xda app-developers app
I understand the confusion about the button.
It isn't actually stuck in the pressed position to my knowledge. It seems like it just doesn't register anything when you press the button. I have removed the rocker for an idea for a test, but still got the same result.
I can't be completely sure it isn't stuck past the button though. The actual mechanism clicks like it's supposed to at least.
Related
After my battery was empty i had to restart my Hero and now it's stuck in HBOOT
I tried already almost everything. I can't go to recovery, only to clearstorage.
I've connected my phone and tried many ways to boot in recovery but my computer doesn't recognize my phone(error: device not found).
When I'm in HBOOT i have two options, simlock and fastboot.
If i press back for fastboot nothing happens, and if i press send for simlock it says open file fail, Reboot device?
Some extra informaton
HERO CVT SHIP S-ON
HBOOT-1.76.0004 (HERO10000)
MICROP-010f
TOUCH PANEL-SYN0104
RADIO-6.35.08.22
Jul 3 2009, 15:22:21
HBOOT
Anyone who has any idea?
Have you tried rebooting in recovery to see if that works?
Can't seem to get into recovery... It just always comes back to hboot( or clearstorage), no matter what combination of buttons i try
i have the exact same problem, i am in need of a solution as well
Someon who can help us?
simonflore said:
After my battery was empty i had to restart my Hero and now it's stuck in HBOOT
I tried already almost everything. I can't go to recovery, only to clearstorage.
I've connected my phone and tried many ways to boot in recovery but my computer doesn't recognize my phone(error: device not found).
When I'm in HBOOT i have two options, simlock and fastboot.
If i press back for fastboot nothing happens, and if i press send for simlock it says open file fail, Reboot device?
Some extra informaton
HERO CVT SHIP S-ON
HBOOT-1.76.0004 (HERO10000)
MICROP-010f
TOUCH PANEL-SYN0104
RADIO-6.35.08.22
Jul 3 2009, 15:22:21
HBOOT
Anyone who has any idea?
Click to expand...
Click to collapse
Did you install any other ROM aside from the official ROM code?
I installed the Modaco Rom 2 weeks ago, and it worked fine all the time
Damn, I'll guess it's bricked if nobody knows the answer...
Strange, without doing anything...
have you tried booting/flashin the recovery image from fastboot mode?
simonflore said:
Damn, I'll guess it's bricked if nobody knows the answer...
Strange, without doing anything...
Click to expand...
Click to collapse
I guess I also had a similar issue this morning when I was trying to root my phone and it was stuck at 41% while updating ROM. I just did it again after plugging out the USB Cable and running the Ruu.exe and it updated the ROM within 5 mins. I guess in my case it was a case of my Windows getting hung (I was running it within Mac using Parallels), and it just worked after inserting the USB cable again.
Try running the update from another computer (after installing HTC Sync on that ..)
Good luck!
Hi guys, I have exactly the same problem.
One night the volume button would not work. So i rebooted to fix the problem. It rebooted into HBOOT. The screen with the 3 skateboards?
I only get two options
<Back> Fastboot Mode
The back button does not trigger fastboot!!
<Send> Simlock
Doing this only says
FAT32 Init Ok
Open File Fail
Reboot Device?
<Menu> Reset Device
I do so but it reboots directly into hboot again.
It also does a SD card check when it boots up onto this screen, says something like
herodiag.zip
etc etc
and it says not found i think, it goes very fast.
Anyway I am very frustrated. I was using Modacos 3.0. Without many problems.
I have a bad feeling that my phone is bricked.
Any help would be much appreciated.
And yes I have already tried countless combinations of button presses, all still go back to the skateboard screen.
dwarfhero said:
One night the volume button would not work. So i rebooted to fix the problem. It rebooted into HBOOT.
Click to expand...
Click to collapse
this may sound like a silly comment, but to me it sounds like your VOlume Down button is stuck.
anyone else with a perfectly working hero can try this.
no matter what combination of buttons you press, if you have volume down pressed, it goes into hboot (or it seems to on mine, anyway)
O ok, any idea how I can sort of unstick it?
Seems like a good explanation.
on my cdma hero, following the directions i found online everywhere(hold home and boot) i was getting a HBOOT screen with only an option to erase all settings until i:
1. pop battery
2. reboot while holding vol-down, back arrow and power button
3. this time at the HBOOT screen there is an option to enter recovery mode(i think with a home press) fastboot or simlock
moisture in your HTC hero
It's possible that your 'volume down'-button is stuck because of moisture in you hero. I had the same problem. You have to warm your hero with warm air. CAUTION, make your hero NOT TOO HOT.
Thanks in advance for any help!
Ill try to make this nice and simple.
Carrier: Bluegrass Cellular
Phone: HTC Merge
Model: ADR6325
1. Not rooted
2. S-ON
What happened before:
I was playing an app (Dark Summoner to be specific) and the game froze up completely randomly. Touch, volume rocker and power button all unresponsive. I left it alone for a few minutes, no change, so I pulled the battery.
After replacing the battery and rebooting the phone (everything started normal) I selected the drop down menu. The phone then became 100% unresponsive again, so a moment later I pulled the battery again.
After rebooting a 3rd time, the OS didnt start up. The splash screen loaded (both the HTC screen and the carrier screen) then there was just a backlit black screen. Left alone for a few minutes, no change. Pulled battery.
Whats going on:
When starting the phone normally, it doesnt get past the HTC splash screen. It stays there for a few minutes, then reboots to the bootloader screen.
Whats on the screen:
*** LOCKED (OOW) ***
LEXIKON XA SHIP S-ON
HBOOT-0.89.000
RADIO-1.08.00.0524_3
eMMC-boot
Dec 21 2011,05:29:44
FASTBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
BOOTLOADER
REBOOT
REBOOT BOOTLOADER
POWER DOWN
(The following is what appears after selecting BOOTLOADER)
*** LOCKED (OOW) ***
LEXIKON XA SHIP S-ON
HBOOT-0.89.000
RADIO-1.08.00.0524_3
eMMC-boot
Dec 21 2011,05:29:44
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
(the following PD42DIAG strings only show momentarily.)
SD checking...
...loading [PD42DIAG.zip]
No image!
...loading [PD42DIAG.nbh]
No image!
...loading [PD42IMG.zip]
No image!
...loading [PD42IMG.nbh]
No image or wrong image!
(the following appears after the above leaves the screen)
FASTBOOT
RECOVER
FACTORY RESET
SIMLOCK
HBOOT USB
IMAGE CRC
What Ive tried:
I have tried fastbooting, power down and rebooting normally, recovery and factory reset. Recovery and Factory reset seem to do nothing at all, both boot methods just send me back to the bootloader in the end.
What I want to do:
Besides getting my phone back to working order, I just want to keep my photos and videos, but since those are on the SD card, that shouldnt be a problem.
Thanks again for any help, guys! Ive searched for two days, but I seem to have made the mistake of buying an unpopular phone model. Needless to say I love having the keyboard, but will probably not make this mistake again.
I attempted to Root my HTC Incredible 4G phone and I really screwed things up. The problem arose when I tried to load another ROM. It didn't work and I then began to try to load a lot of other programs with no success. Anyway, this is what I know:
** When I boot the phone, I get a white screen that lists "HTC quietly brilliant" and "This build is for development purposes only. Do not distribute...". It stays on this screen for about a minute and then goes to a black screen and freezes there.
** When I hold Power button and Volume Down: I get the Bootloader screen, but at first I see that it attempts to load PJ53DIAG and PJ53IMG. Each lists "No Image" or "Wrong Image".
** In Bootloader, if I select Recovery with the external SD card in, I get a screen with a small pic of a green arrow and circle and then after a few seconds there's a red triangle with an exclamation over the phone pic.
** Nothing happens when I hold down Power button and Volume Up button.
** It seems that I can load files on the external SD card.
** The phone does not appear in My Computer when connected with a USB (is seen in device mgr though)
So, is there a way to resolve this? Is there a way to load a new program as recovery, PJ53DIAG.ZIP, OR PJ53IMG.ZIP? What zip would this be?
This is what info is listed on my bootloader screen:
****TAMPERED****
FIREWALL PVT SHIP S-ON RL
HBOOT-1.15.0000
RADIO-1.53.06.0909
OpenDSP-v29.1.0.45.0622
eMMc-boot
Aug 1 2012, 12:05:25
I really hope there is a pro out there that can help me get out of this mess!!!!!!!!
Thanks in advance for any help you can offer.
Phil
Last night, my HTC One Mini died on me. Upon plugging it in and rebooting, it sent me to the bootloader screen. It said as follows.
***LOCKED***
M4_UL PUT SHIP S-ON RL
HBOOT-2.19.0000
OS-1.32.502.3
eMMC-boot 1024MB
Sep 3, 2013, 11:06:59.0
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
I clicked on fastboot, attempting to hit "Reboot" "Reboot Bootloader" and "Power Down" but all led me back to the same screen. So I scoured the internet, finding various fixes. The ones that didn't involve the computer, all didn't work (such as holding down the power button in bright light), and all the others involved "rooting" the phone. I am not nearly tech-savvy enough to do anything involving code of the sort. I also have no backup (noob move, yes I know). Is there any way to fix my phone without losing any of my data or having to use code or rooting (knowing me, I would end up destroying the thing).
Hate to say it but try the factory reset option. You will loose everything, but you SHOULD(don't hold me to it) regain your phone.
Sent from my HTC One using XDA Premium 4 mobile app
smokinmoses said:
Hate to say it but try the factory reset option. You will loose everything, but you SHOULD(don't hold me to it) regain your phone.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Well I tried that, but it just rebooted me to the same screen. I guess i just have to go to the store and have them take a stab at it because I am NOT gonna root that thing :/
Help. Unrooted HTC one won't boot
I was updating my phone through my PC and left it overnight. I woke up to meet it in the bootloader screen and since then nothing has worked. I can't select any of the options. When I move to an options and press the power button nothing happens.
kaysongz said:
I was updating my phone through my PC and left it overnight. I woke up to meet it in the bootloader screen and since then nothing has worked. I can't select any of the options. When I move to an options and press the power button nothing happens.
Click to expand...
Click to collapse
what software were you using on your pc to update your phone ?
Did you get this fixed Im in the same boat as you are. I cant get into recovery, everyfastboot command I try gives me a failed not allowed. Im on S-off superCID 11111111. Any way i try reboot, reset reboot bootloader takes me to same screen with same failed.
Any ideas?
I had a look at the suggested topics already mentioned surrounding my issue. "ilikebubbles" was the closet match, except they had an accessible OS where debugging and fastboot can be checked.
Im using and m8 international 2014 rooted device. build and software numbers are unkown at the moment as i didnt make a note of them when i rooted 9 months ago.
The problem began last night when i tried to flash "theunlockr.com/rom/ehndroix-v-14-10-22-rom/"via twrp. twrp in the past has always been super reliable and flashes roms at ease. last night i formated internal and wiped dalvick etc and then phone rebooted and tried to go back into recovery. the twrp splash screen flickered for a bout .6 of a second a few times and then hangs on the first htc splash screen. The only intervention that gets me into bootloader is holding power and the down vol.
i noticed i have s-on and cannot find a tutorial anywhere online i.e here, xda, google and utube on how to make this "off" Do i even need to for fixing twrp? All my adb's are current and i have the latest version of htc sync.
At the moment my bootloader offers from the top: ***unlocked*** in pink background
m8_ul pvt ship s-on
HBOOT-3.19.0.0000
RADIO-1/22/21331147A1.29G
openDSP-V46.2.2-00564-M8974_f0.0811
OS- 2048MB
eMMC-BOOT
OCT 30 2014,20:15:48
HBOOT (in blue background)
after the volume and power button instructions it reads:
FASTBOOT (in blue)
RECOVERY (in green)
FACTORY RESET ( in red)
SIMLOCK (in blue)
CHECK SMARTSD (in green)
IMAGE CRC (in pink)
SHOW BARCODE ( in blue)
i hope the above makes sense and someone can help fix this. it maybe a simple fix with loads of steps, but i have been on this all night and day now and it's not getting any clearer. Should have stuck with viper one rom
I can provide screen dumps of the bootloader screen via email if needed.
cheers in advanced guys for any ray of hope.
mattyssbates said:
I had a look at the suggested topics already mentioned surrounding my issue. "ilikebubbles" was the closet match, except they had an accessible OS where debugging and fastboot can be checked.
Im using and m8 international 2014 rooted device. build and software numbers are unkown at the moment as i didnt make a note of them when i rooted 9 months ago.
The problem began last night when i tried to flash "theunlockr.com/rom/ehndroix-v-14-10-22-rom/"via twrp. twrp in the past has always been super reliable and flashes roms at ease. last night i formated internal and wiped dalvick etc and then phone rebooted and tried to go back into recovery. the twrp splash screen flickered for a bout .6 of a second a few times and then hangs on the first htc splash screen. The only intervention that gets me into bootloader is holding power and the down vol.
i noticed i have s-on and cannot find a tutorial anywhere online i.e here, xda, google and utube on how to make this "off" Do i even need to for fixing twrp? All my adb's are current and i have the latest version of htc sync.
At the moment my bootloader offers from the top: ***unlocked*** in pink background
m8_ul pvt ship s-on
HBOOT-3.19.0.0000
RADIO-1/22/21331147A1.29G
openDSP-V46.2.2-00564-M8974_f0.0811
OS- 2048MB
eMMC-BOOT
OCT 30 2014,20:15:48
HBOOT (in blue background)
after the volume and power button instructions it reads:
FASTBOOT (in blue)
RECOVERY (in green)
FACTORY RESET ( in red)
SIMLOCK (in blue)
CHECK SMARTSD (in green)
IMAGE CRC (in pink)
SHOW BARCODE ( in blue)
i hope the above makes sense and someone can help fix this. it maybe a simple fix with loads of steps, but i have been on this all night and day now and it's not getting any clearer. Should have stuck with viper one rom
I can provide screen dumps of the bootloader screen via email if needed.
cheers in advanced guys for any ray of hope.
Click to expand...
Click to collapse
You are on HTC M8 International version. Yes?
Dom3616 said:
You are on HTC M8 International version. Yes?
Click to expand...
Click to collapse
yes, locked into 02 uk, marvellous phone!
mattyssbates said:
yes, locked into 02 uk, marvellous phone!
Click to expand...
Click to collapse
Have you tried doing a Factory Reset? WARNING: It will erase all your data.
Dom3616 said:
Have you tried doing a Factory Reset? WARNING: It will erase all your data.
Click to expand...
Click to collapse
yeah, hard reset (with vol down and power held down for 10 secs) seems to load bootloader but when selecting the factory reset option it just goes into the boot cycle as an infinite loop not progressing beyong the attempt at launching twrp. the only way to shut the phone off is to excecute the fast boot option (not pc plugged in) and hold vol down and power. Thats about the full functionality i have at the moment. All data is secured by titainuim on sd card and cloud.
mattyssbates said:
yeah, hard reset (with vol down and power held down for 10 secs) seems to load bootloader but when selecting the factory reset option it just goes into the boot cycle as an infinite loop not progressing beyong the attempt at launching twrp. the only way to shut the phone off is to excecute the fast boot option (not pc plugged in) and hold vol down and power. Thats about the full functionality i have at the moment. All data is secured by titainuim on sd card and cloud.
Click to expand...
Click to collapse
First follow this guide to unlock bootloader and achieve S-OFF. This will wipe your data.
Then follow this guide. Its very detailed. Make sure you follow the steps to restore your phone to official firmware.