I have been on the waiting list to get my Yellow 930 warranty replaced for over a month now.
Anyone else having this issue? If I change colors, then I can get one ASAP, but it seems holding out for another yellow is going to be a looooong wait.
Thanks
nokia repairs
My friend has the Yellow 920, went directly online to do a repair from Nokia website. 10 Days later, he got it back, they replaced the unit.
in the paperwork and his email it stated, that to preserve color preference, they transfered the case from original device.
might want to give them a try instead
http://www.nokia.com/us-en/support/troubleshooting/warranty-check/
Related
i had just purchased a Sprint Raphel from Ebay, keyboard issue (i was aware of this) i fixed it, however, in process of fixing it unknowingly till the issue arrived again i had mangled the LCD / Touchscreen and key's ZIF socket. the cable itself is fine and i tried to fix it, nevertheless, in the process i did more harm than good.
now, i'm not going to phenoky insurance claim it the damage is all my fault, but my question is this:
if i take it to a sprint repair center and say "i need this part" will they give it to me? or are they going to give the phone a good look through before they want to replace anything? has anyone went though out of warranty repairs? they want 120 bucks just to repair the thing, and if i can just get that PCB replaced which i could do myself without the 120 repair fee i would be ecstatic
i am going to go to a repair center after work, looks like i will be grabbing my titan at lunch in the meantime
I bought a brand new Galaxy S2 in December 2011 and have been enjoying it for a week till I found an Audio jack issue. The issue must have been there right from the moment I unboxed the phone, as I didn't find time to test all features of the phone in a week time. wherein if I remove the ear phones, loud speaker won't work. Later, when I took the phone to service centre, they concluded that the audio jack wasn't triggering the ear-phone removal signal.
Since it was a brand new phone, I demanded a replacement at the service centre. But they refused a replacement, stating some unwritten policy, that phone's life exceeded 15 days from purchase date (since I ordered the phone online, it took me 7 days to get delivered + 7 days of owning it without knowing the issue + weekends). I called up the zonal manager and he too refused for a replacement but promised me to replace the mother board of the phone.
Since I insisted that the repairing work at factory is different from service centres in terms of ESD safety, he promised me that I can be present personally while the service engineer repairs the phone. He also promised that Samsung service centres are at par with the factory standards. Without an option, I had to agree for a repair on a brand new phone for no mistake of mine. When the service engineer was repairing the phone, the front desk people were roaming inside the service area (inside ESD safe zone marked with yellow lines) without ESD safe slippers or bands. I was harassed for quoting that they are not following ESD standards. Having worked in an electronic manufacturing industry for years, I know that moving inside an ESD safe zone may spoil the electronic components in long run. For having said that I was harassed badly by the service manager. When I brought this to zonal manager's notice, he promised me that there won't be any fault in the future. I demanded his promise in a written format but he refused. As any other citizens of this country (with very weak consumer protection), I have been living with the phone happily but not for long
After 5 months, on a Tuesday morning the phone is completely dead and wouldn't boot up while the battery if fully charged. Last known usage was on Monday night when I hooked up the phone to the charger before going to sleep. I still remember that I woke up from my sleep to plug out the phone from wall charger as soon as I heard the charge-full beep. Next day morning, the display wasn't coming up.
Diagnosis from my end:
1. Removed and re-inserted the battery. Doesn't boot.
2. Press and hold the power button for a minute after removing the battery. Doesn't boot.
3. The phone doesn't get into recovery mode.
4. Swapped batteries from my friends phones and still it doesn't boot. But my phone's battery worked in their phone.
I strongly believe it's due to the board replacement undertaken outside factory without following ESD standards or due to the replacement board itself which I suspect to be a re-furbished one. This time I didn't want to give up and demanded a fresh replacement phone but the service manager disagreed again. So, I wrote to the Samsung CEO desk and they are dealing with the case for the past 10 days without much progress.
Kindly give your suggestions if I should continue to live with a faulty phone after paying 30K or get a replacement phone since it's a factory fault. Also, suggest me if I could approach consumer court for all the losses (precious data, loss of peace and all the hardships I'm undergoing).
Thanks in advance.
Deva
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
Btw, this should be in the Q&A section.
hmyoo1 said:
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
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I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
pdydeva said:
I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
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Unfortunately there's nothing more you can do. It depends on the shop that you purchased from, but usually if the phone is found to be faulty within a week or two, they will replace with new one. But, obviously for you it's well past that.
After almost 15 days of struggle, I managed to get 3 months of extended warranty for the product.
I was wondering what everyone's dealings are with Samsung, regarding their Note 2 is. I am on my 3rd Note, and I love the phone but the earpiece is defective (causing static) which did it on all 3 notes that i had. Eventually, Verizon said I needed to contact Samsung stating while they can give me a new phone, they weren't sure it would fix the problem.
Contacted Samsung on 2/9
Received Label/Ticket Number 2/9
Shipped Phone back 2/11
Monitored....monitored....monitored...
Samsung Received phone 2/13 (today)
2/15/2013 11:23 AM-Carlos Negrete: The unit has left the technician. SOLUTION: Replaced Component
*02/14/2013//10:08:16//0001773863//Telephone//ASC* scratch on screen (Screen Protector)
2/13/2013 2:11 PM-Dulce Amaya: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
Expected Repair Date: 2/20th
I'm wondering if it'll really take an entire week (5 business days) to fix the phone and by fix, I mean simply replacing the earpiece in the phone. I barely got to use the phone and had just rooted it (don't worry, I returned it to stock before sending it in) and had finally gotten the phone exactly the way I wanted.
Has anyone else had to send their Note 2 in yet? I couldn't exchange it at Verizon again because it's past the 14 days, so it has to go through Samsung now.
EDIT: Have just determined that the Samsung repair center is a joke. They put a message about a scratched screen on the repair status website.....if they would take off the SCREEN PROTECTOR....there would not be.
Looks like I may be getting the phone quicker than expected (hopefully).
Hi everyone, my out of warranty Nokia Lumia 920 recently just freeze up, started showing noisy display and later went blank. After replacing the screen and the digitizer without any difference in the fault indication, it was later concluded the main board needs to be replaced. So, the help that I need is how to get a replacement unlocked/international board. I care not if it is refurbished as long as the board can be certified working. My location is Nigeria and can be reached on [email protected]. I'll appreciate any help that anyone can render.
A vertical green line appears on my phone tonight. Just got my phone a little bit over a month. Can I go to tmobile store to exchange one? When I use Dead pixel test to check, i couldn't see anything.
Link to the pictures
https://imgur.com/a/ZpWDc
Yes, take it to T-Mobile to exchange. LG will probably tell you to as well. People have been exchanging their phones because of uneven panel lighting since the debut (something LG won't cover under warranty), T-Mobile should have no problem doing an exchange for an obvious defect like this.
If you want to make sure it's not an overlay or something (shouldn't be, reasonably sure the lockscreen can't be overlaid bcos security), reboot the phone and see if it still shows up during booting. Alternatively, try getting into recovery and see if it shows up there. Looks like a wonky panel to me, though.
Thanks. Will tmo try to blame the user and not to exchange one? Just curious and get ready for any unexpected situation.
I had mine replaced when I had a single light line down the centre no questions asked.
Replacement is great- screen is perfect (to me anyway!)
zrzhu said:
Thanks. Will tmo try to blame the user and not to exchange one? Just curious and get ready for any unexpected situation.
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I don't know how they could. It's extremely difficult to damage a plastic-substrate display panel, that's one of their main benefits; you'd pretty much have to open the phone up and physically go at it.
If your digitizer is intact and the waterproofing isn't compromised (not that they'll have a way on-site to even check the latter), you should have no issues.
Thanks everyone. I'll report back.
Update: Tmobile twitter customer service rep wants to charge me $20 + tax for the warranty exchange. Did you guys get charge for the fee?
zrzhu said:
Thanks everyone. I'll report back.
Update: Tmobile twitter customer service rep wants to charge me $20 + tax for the warranty exchange. Did you guys get charge for the fee?
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I exchanged in store but if you have to do it online, see if there is someone above them who might waive that fee.
Sent from my LG-H932 using Tapatalk Pro.
Possible "fix"
Saw this post like a year ago and now I want to help .I got the same issue, green thick line one the middle of the screen.Unfortunately I was not able to replace it.sometimes the line is there and sometimes not i did not know why it shows up and dissapears from time to time Aaand..... Recently i found out that it dissapears when my phone completly runs out of battery and the only leftover is thin burnd out line of pixels (not completly burned out, burnd out like normal oled screen) again, its not a fix the line will usually come back after a month or 2 or 3. But then i just drain my phone to 0%. Works for meI cant guarantee anything but its worth trying.