Hi
Has anyone had any experience with service centres? I ask as I might see if I can get a replacement screen for my SGS2. It has yellow on the left hand side and its really bugged me. It doesn't seem to be a software problem, I have tried lots of firmwares and tricks but nothing.
I'm not sure if I would be eligible for a repair as I have been flashing different firmwares - clockwork mod and the root kernal both brought up the ! in a triange at boottime. Its not there now as I have just flashed 2.3.6.
It was a three (UK network) phone, no branding on phone or box, but a few extra apps on the phone. I wiped that firmware and never made a backup It was carrier locked so I needed to get root and unlock it with hellroz's app.
Do you think I would need to reset it to a state it was when I first got it (re-lock it to carrier even)? If not about how much would they charge for a new screen? (someone might have paid for a similar service)
Regards
Mike
Hi everyone, new user and post, unfortunately prompted by a problem (aren't they always!).
I have just received a slightly used Motorola Razr (Optus branded) that, unfortunately, is stuck in a bootloop and restarts every 30 seconds. Neither a hard reset nor safe mode fix the problem, although I am able to access recovery mode.
The seller is adamant that the phone was working perfectly, that they did not flash, root or otherwise mess with the firmware and only performed a hard reset, and that they have since called Motorola, who have told them its a well known issue fixed by a firmware update.
While its nice that Motorola is no nonchalant about their hard reset bricking phones, I am rather a little more annoyed and so have turned to the good community at xda developers for assistance.
I am aware that firmware can be updated using Motorola's tools, however I cannot find any Optus branded firmware or updates in the rom list. My questions are:
1) Can anyone confirm that this is a common problem fixed by a firmware update?
2) Does anyone know where to find Optus branded roms?
3) If I flash with a non Optus rom, what are the consequences for the phone, my warranty and ability to receive Optus updates?
4) What would the good people here do? Try to fix the problem? Claim under Optus/Motorola's warranty? Send it back to the seller?
Thankyou all for your time and any assistance!
i had same problem, im aussie with optus 2, unfortunately i lost mine too, but if u fastboot flash the europe/australia fastboot file in the stickied rom thread, that works, cause it worked for me.
royalbloodvi said:
i had same problem, im aussie with optus 2, unfortunately i lost mine too, but if u fastboot flash the europe/australia fastboot file in the stickied rom thread, that works, cause it worked for me.
Click to expand...
Click to collapse
I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
irR4tiOn4L said:
I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
Click to expand...
Click to collapse
differences should be, that there are no more optus-'installed' apps on your phone and that your phone will no more be able to receive the optus udpates (i think so). Cause updates are set on top of the previous system, for example the optus rom you already have.
to your first post:
i don't know if a software update will solve this problem, especially the phone should be running while performing it. there is no common way, to receive the update via pc... no 'legal' way and every carrier support in the world will tell you to do an update, before trying to send it back...
flashing another rom will definitly erase your warranty, unless you don't go back to stock before sending it to your carrier during next problem phase...
but i'm not shure if there's a way to go back to optus stock while having such a problem... and i don't know to, if there are optus roms available right now.
irR4tiOn4L said:
I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
Click to expand...
Click to collapse
no differences in functionality, only difference was the pphone was cleaner with no optus bloatware (and you can download the optus account usage & misc apps through the market anyway)
by the way, just for the record, ive sent a razr in that was rooted for exchange, and i still got a new razr, but was stock =)
Well I've now tried two different European/Australian firmware versions and two different methods of flashing fastboot files (RSD lite initially, then the eternity project's fla**** tool). Both seemingly flashed fine, both no longer display an IMEI number, both continue to boot to android then restart after 30-60 seconds.
I'm not sure whether I have warranty any longer and really, I'm not sure I ever did as the seller got the unit as a demo/gift unit from Motorola for review (the unit also displayed build date 18 Oct 2011). Nonetheless, he's given me a receipt from his business to me (as if that satisfied Motorola's requests for a 'genuine' original receipt) and directed me to Motorola's service centre who may or may not tell me that its my fault (its not) and may or may not do it under warranty. The seller has 'kindly' told me that he's not going to leave me in the lurch and if the service centre doesnt fix the issue to send it back to him to try and get fixed. I'm not sure I trust what he tells me anymore, since this hardly seems like an issue that could just result from a simple 'hard reset'
Well at this stage I am so angry I could just throw the thing against a wall. If Motorola's service centre fails to rectify the issue, this thing is being sent back to the seller with a directive that unless he sends me a working phone he is to keep the brick and refund me my outlay.
What a nightmare. Should have just bought from Kogan for 50 bucks more.
Yea we live and learn...... Should have just sent back to seller, (if you received it that way)
Fingers crossed on motorola coming to the party.
Sent from my XT910 using XDA
65.1.40.XT910.Optus.en.AU OTA should be out there now or soon.
Android version 2.3.6
Fastboot xml will be available pretty soon.
do you have a link to the fastboot files? Need to downgrade from ICS for warranty purposes
Hello,
I will have to give background info on this before anyone can help so bear with me please :.
I live in Pakistan and I bought a i9300 directly from samsung. In the beginning of the six months i owned the phone, I never rooted or put custom ROMs on it. Then unfortunately I got SDS. I gave my phone to a local repair shop (non samsung, but highly reliable, I bought the phone from there) who switched the motherboard on the phone. After I got it, I rooted it and started installing custom ROMs on it. First it was cyanogenMod, then Paranoid Android and Supernexus +AOKP and others. Everything worked fine. Then I installed Omega ROM (Samsung based ROM which changes the modem). Everything went fine, but I was unable to connect to my network (No texts, calls, data connectivity). It detected my network(Ufone) but was unable to register on it when I manually tried to. I mega-wiped my phone, cleared cache and factory reset and did everything. Alternatively, the following steps I also tried.
1)Checked if my IMEI is intact. It was. (I have EFS backups too)
2)Checked if my serial # is different. It is still the same (No need for Ariza Patch)
3)Checked if my SIM works. It does on different phones.
4)Checked my APN settings. They were fine. I even manually changed them to match the carriers
5)Changed my CSC settings (using the playstore app). Still doesnt work.
6)Checked different modems from the appropiate thread (I have tried Europe Unbranded, Middle East, Egypt and many others)
7)Restored nandroid backup of original stock 4.1.2 Sammy ROM, still not connectivity.
8)Flashed using ODIN, the stock 4.1.2 ROM for my country (Using SAM mobile). Still no connectivity.
9) Matched my RIL with my baseband (using the GetRIL app), still didnt work.
Stock Samsung 4.1.2 ROM details before OMEGA flash in which everything worked:
AP: I9300XXEMA2
CP: I9300XXELLA
CSC: I9300OJVEMA1
This has happened to me the 5th time now (Phone is currently at the repair shop) and I have sequentially tried every one of the steps I have mentioned. I called up the repair shop and they said that I can come tomorrow and pick it up, all they have left to do is "SIM UNLOCK "the phone. That confused me a lot. I will go tomorrow and ask them details as to what they meant by that. So my question is basically this:
1) Is it possible that the motherboard they put into my phone is from a software-unlocked phone not a hardware unlocked? (Is the 'unlock' on the motherboard of the phone)
2) Is there a way to find out if my phone is software or factory unlocked?
P.S. Every single time I hand in my phone, I obviously unroot it and install stock on it (regardless of the fact that it doesnt connect to the network). But every single time I get my phone back, its ALWAYS ROOTED.. I even asked the technical team guy and he had no idea what I was talking about (repairmen here dont have that much of knowledge, they tend to follow guides online, thats it). So could it be that my connectivity issue is just because its software unlocked and not hardware?
Thank you!
Anyone?
bump
P.S. Every single time I hand in my phone, I obviously unroot it and install stock on it (regardless of the fact that it doesnt connect to the network). But every single time I get my phone back, its ALWAYS ROOTED.
Not a genuine service centre then .
IMEI
MODEM
CSC
all correct for network suggests a hardware fault .
jje
JJEgan said:
P.S. Every single time I hand in my phone, I obviously unroot it and install stock on it (regardless of the fact that it doesnt connect to the network). But every single time I get my phone back, its ALWAYS ROOTED.
Not a genuine service centre then .
IMEI
MODEM
CSC
all correct for network suggests a hardware fault .
jje
Click to expand...
Click to collapse
But it's not a hardware fault? I mean whatever they do, they have to root the phone to be able to do it. Any idea what settings or configuration they might have changed using root for it to connect which I haven't already tried?
Sent from my GT-I9300 using xda app-developers app
I purchased a 2nd hand Galaxy S7 Edge from someone on Facebook Marketplace. It's a dual sim model (which is not directly available in South Africa) - When I collected the phone the old owner manually removed apps which I found to be strange as I was planning on doing a factory reset anyways, but he said I first had to update the phone before I can do a reset. Once I got back home and put the phone of WIFI > Software update I got a message saying that the software was not verified (leaning towards the phone being rooted). I also saw that he had multiple copies of Whatsapp which I knew was not possible with a normal ROM.
Not wanting to constantly see his personal info, I decided to reinstall the base S7 Edge software I found sammobile.com - Using odin this worked and I was able to reset the phone, but now there is no network coverage at all. I have tried everything, even downloaded a different version (both XDA and XDE) but no luck. I took it to a cellphone shop and they say they think the moterhboard is faulty which I doubt, when I got the phone and put in my simcard the first time around there was no network issue at all, this only started once I reinstalled the original rom from Samsung.
My understanding now is that the phone was likely purchased in UAE or Dubai and the network was unlocked (not sure how this works) - When I reinstalled the default samsung rom the network lock is back and I can now not use the mobile device with my local provider.
What options do I have? Is there another rom (even if it's not samsung, happy with anything) I can use on the device? I presume they had a different rom installed anyways to get it working in the first place, but I was stupid and never made a backup of the rom so now the phone is nothing more than a wifi device.
Any assistane would greatly be appreciated!
Hi,
So yesterday I successfully unlocked my Galaxy A50 from Three network and ported my number to 48 network. Went to a phone fix shop to get the phone unlocked and it took about 20 minutes (cost me €25). Everything about the phone and 48 network works fine. However, when I went into Software update in my settings and tried to download and install the latest software update, I receive the message "Your current software version isn't supported. Visit a service centre".
I never had issues with updating software before and after checking online it seems that maybe the software updates are carrier locked (to Three network) and that if I want to update the software I would need to put an active Three SIM into the phone.
I rang back the guy who unlocked the phone and he said that people never come back to him with this issue after unlocking their phones, but if I wanted he would be able to manually update the phone and in the future it should update automatically, but this will cost €35 as he said he may need to backup everything and upload it again and it's a lengthy process.
It's either that, or find a Samsung Service Centre in Ireland (can't find any on website) or put a Three network SIM in any time I want to update.
Does anyone have any experience with this? Would really appreciate some help!