[Q] SGS2 screen is black, unresponsive, overheats & drains battery. - Galaxy S II Q&A, Help & Troubleshooting

Hi
My SGS2 is misbehaving badly. These symptoms occur simultaneously several times a day. I do not know what triggers them or how to prevent them. Your help would be greatly appreciated:
1. Screen goes black.
2. Device becomes unresponsive. The only thing I can do is press the power button for ~10 seconds to reboot.
3. The phone becomes very warm to the touch.
4. The battery drains at an incredible speed.
Might be helpful to know:
Device is rooted, naturally.
Once I've rebooted the phone and I go to Settings > Battery the graph there is showing a black gap followed by a drastic drop in battery level. (See attached diagram and screenshot)
I've noticed that this never happens when the device is plugged in to the charger.
I've recently upgraded to Android 4.1.2 (baseband ver I9100XXLS8) which is the official Samsung ROM after previously running on the Samsung beta version of the same ROM.
Thanks in advance!
urig

Either the battery is faulty or this is some hardware failure. Check if this persists if another battery is inserted.
Also - did the phone get wet recently?
Sent from my digital submersible hovercraft.

Thanks, that makes some sense
f-r said:
Either the battery is faulty or this is some hardware failure. Check if this persists if another battery is inserted.
Also - did the phone get wet recently?
Sent from my digital submersible hovercraft.
Click to expand...
Click to collapse
Thank you for the quick response. What you're saying makes some sense to me as I've experienced something odd with the battery a couple of weeks ago. I.e. the battery went completely dead and would not charge, then recovered after a day or two. It did not, however, get wet AFAIK
Might I ask - In buying a new battery, should I insist on an original Samsung make or are non-branded alternatives safe to use?
Kind Regards,
urig

urig said:
Thank you for the quick response. What you're saying makes some sense to me as I've experienced something odd with the battery a couple of weeks ago. I.e. the battery went completely dead and would not charge, then recovered after a day or two. It did not, however, get wet AFAIK
Might I ask - In buying a new battery, should I insist on an original Samsung make or are non-branded alternatives safe to use?
Kind Regards,
urig
Click to expand...
Click to collapse
Always go genuine.
Anyways you might wanna nuke that device with nuke script.
That all warming thing is just not good.
EDIT: you got the media scanner thing going on.
Sent from the little guy

Related

problem Phone turning off when charging, URGENT

Hi guys,
I seem to have a problem with my X10i, it randomly turns off by it self, below are the times in which ive noticed this:
Phone is charging and i am texting at the same time or talking for like 5 mins and then turns off
phone charging and it gets too hot and it turns off
phone turns off when hot generally,
i play a racing game for 20 mins and it turns off.
When it turns off it tries to reboot, it boot it s then turns off again, i have to take the battery appart, wait for 10 mins plug it back in and turn it on.
This gets annoying as it shouldn't really do this and its not as if i put my phone on top of the radiator in order for it to get hot.
Please help
Ps. it did this on android 1.6 and 2.1 so that didnt fix it.
Regards
Well, this is definitely a hardware problem... you should return it to warranty or try and get it robbed to activate insurance if you have one... lol
Sent from my X10i TripNMiUI using XDA Premium App
Hey,
Thanks for the reply, i have also noticed that when the phone turns off it make a small clicking noise.
Thanks for the suggestions but im in greece and i have no insurance cover and the phone was given as a gift so i don't know what is up with the warranty.
Totally a Hardware problem... Just take it to the nearest SE Repair. It'll cost you though.. :\ They Charge really high if u dnt have wwarranty.
Any ideas on which hardware could be causing this? do you reckon it could be just the battery getting too hot? or something else?
You will still have warranty even if it's gifted (through imei )
Sent from my X10i using XDA App
Oh nice i hope that is the case, i 'm not sure if its been a year though, how long does the warranty cover?
One year. Warranty is for one year and two years on special contract basis if i'm not wrong.
If your phone keeps restarting, (Heating) another issue could be wrong (or high) OC settings (like setcpu to high values) or something. Which fw are you running atm?
Try reflashing to Stock and see if the same thing happens?
I had the similar issue , I flashed it to Wolfs 2.2 switched off the mobile, Removed battery and let it cool down. After sometime it fixed the issue by itself
rcrockz said:
One year. Warranty is for one year and two years on special contract basis if i'm not wrong.
If your phone keeps restarting, (Heating) another issue could be wrong (or high) OC settings (like setcpu to high values) or something. Which fw are you running atm?
Try reflashing to Stock and see if the same thing happens?
I had the similar issue , I flashed it to Wolfs 2.2 switched off the mobile, Removed battery and let it cool down. After sometime it fixed the issue by itself
Click to expand...
Click to collapse
Hey,
Thanks for your reply, i do not know what oc speed i have or how to overclock, as for my version i have the stock 2.1 android rom and build 2.1.A.0.435
I DON'T KNOW HOW TO FLASH, i have seen tutorials but everytime i set my phone to usb debugging mode it over heats and turns off
Have nearly same problems. Looks like you have fuel gauge ic problems, max17040, to be exact. Or Qualcomm PM7540 power distribution ic, which is much worthier. Does your battery level changes sometimes after that glitches, and returns to normal after battery re-installation?
MsnSazabi said:
Have nearly same problems. Looks like you have fuel gauge ic problems, max17040, to be exact. Or Qualcomm PM7540 power distribution ic, which is much worthier. Does your battery level changes sometimes after that glitches, and returns to normal after battery re-installation?
Click to expand...
Click to collapse
yes that does happened sometimes, the battery is on red and the phone crashes, but then when i take the battery out and plug it back in after 10 mins i get a white bar in the battery so in theory it has more battery than when it crashed.

Hardware or software glitch?

My brother bought a second hand SGS2 (I9100), and it has some weird glitch affecting the battery reading.
Even though the phone is fully charged, when the phone goes to standby mode (sleep), after a few minutes, or seconds, it suddenly "thinks" that the battery is not charged, so it turns itself off. When you turn it back on, is says we need to charge it, but after 15 to 30 seconds, it reads the battery properly, and goes back to the right battery %. If the phone doesn't go to standby, then the battery glitch doesn't affect, it doesn't say it is not charged, and it can be used with no problems for hours.
I've reset it to factory reset, but it hasn't solve the bug. We have tried also changing for another battery (I have one as well), but is not that, the battery is perfect (both of them). We changed the ROM a couple times, also changed the Kernel and root it, but the issue does not go away.
Can anybody tell me with the info provided if it is a hardware issue (hope not) or if it can be on the software? I've searched the forums but didn't find others with the same issue.
Thanks in advance for any help you can give us to figure it out.
Run a battery calibration app
Sent from my GT-I9100 using Tapatalk 2
rahul1031992 said:
Run a battery calibration app
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Sent from my GT-I9100 using xda premium
While you're at there, resetting the fuel gauge chip a few times wont hurt either.
ldve said:
My brother bought a second hand SGS2 (I9100), and it has some weird glitch affecting the battery reading.
Even though the phone is fully charged, when the phone goes to standby mode (sleep), after a few minutes, or seconds, it suddenly "thinks" that the battery is not charged, so it turns itself off. When you turn it back on, is says we need to charge it, but after 15 to 30 seconds, it reads the battery properly, and goes back to the right battery %. If the phone doesn't go to standby, then the battery glitch doesn't affect, it doesn't say it is not charged, and it can be used with no problems for hours.
I've reset it to factory reset, but it hasn't solve the bug. We have tried also changing for another battery (I have one as well), but is not that, the battery is perfect (both of them). We changed the ROM a couple times, also changed the Kernel and root it, but the issue does not go away.
Can anybody tell me with the info provided if it is a hardware issue (hope not) or if it can be on the software? I've searched the forums but didn't find others with the same issue.
Thanks in advance for any help you can give us to figure it out.
Click to expand...
Click to collapse
About 2 weeks ago, a guy reported a very similar (probably exact) problem.
After many troubleshooting, the problem was hardware related.
Visit the, thread, try all the proffered solutions, and if your problem is not solved, then it's a confirm hardware issue. : forum.xda-developers.com/showthread.php?t=1843783&highlight=battery
Swyped from my Galaxy SII
Dont wanna sound rude or anything, but s2 is still not a cheap phone (for most of people atleaset) , meaning,
when ur buying smartphone 2nd hand, the seller will have to agree on me turning on phone, playing with it for 20 mins, check everything and so on..
Display, RAM, everything, meet somewhere where is wireless so you can download android system tester off market etc etc
Because i am almost sure this is HW problem mate. I suggest you call him right away, and hope he still has the same number
loop4444 said:
Dont wanna sound rude or anything, but s2 is still not a cheap phone (for most of people atleaset) , meaning,
when ur buying smartphone 2nd hand, the seller will have to agree on me turning on phone, playing with it for 20 mins, check everything and so on..
Display, RAM, everything, meet somewhere where is wireless so you can download android system tester off market etc etc
Because i am almost sure this is HW problem mate. I suggest you call him right away, and hope he still has the same number
Click to expand...
Click to collapse
Not rude at all! My brother review the phone, but didn't seem to have any issue at the beggining, started to fail like a week later.
We can return the phone at any time, is just that they don't have another one to give us right away, and most likely they'll take it for a review before we can get either a refund or another unit, so we wanted to explore all the options ourselves first.
I'm sure he'll be returning the phone soon as we pretty much ran out of options.
Jokesy said:
About 2 weeks ago, a guy reported a very similar (probably exact) problem.
After many troubleshooting, the problem was hardware related.
Visit the, thread, try all the proffered solutions, and if your problem is not solved, then it's a confirm hardware issue. : forum.xda-developers.com/showthread.php?t=1843783&highlight=battery
Swyped from my Galaxy SII
Click to expand...
Click to collapse
Thanks a lot Jokesy, you have been very helpful as I followed the thread and it is the exact same issue.
After a few days, the problem got even whorse as everytime is even harder to turn it on because it reads low battery. We can only turn it on, most of the time, through Recovery, as the key combination for Download Mode doesn't even respond. Sometimes doesn't respond at all. We just need to turn it on one more time to flash the stock ROM to return it.
ldve said:
Thanks a lot Jokesy, you have been very helpful as I followed the thread and it is the exact same issue.
After a few days, the problem got even whorse as everytime is even harder to turn it on because it reads low battery. We can only turn it on, most of the time, through Recovery, as the key combination for Download Mode doesn't even respond. Sometimes doesn't respond at all. We just need to turn it on one more time to flash the stock ROM to return it.
Click to expand...
Click to collapse
Wow! then it is a hardware problem too. Since you said it will be returned, I think it's the last option too.
Good luck and hope you get a normal unit

[Q] Galaxy S2 Dying?

Hey XDA!
I'm having an issue with my Galaxy S2 I9100. Basically the problem started a while ago when I dropped it and the screen shattered. I wasn't willing to get the screen replaced so I bought a replacement screen off of eBay and replaced it myself. At first it seemed to be in complete working order and everything was going great. However, over time I got an issue of the phone turning off and me having to restart it. It would come at the most random times too, I would be going about my business and the phone just randomly turned off. The problem progressed and got worse and worse and the shut downs would be more frequent. I remedied the problem by keeping the phone plugged into the A/C adapter and it wouldn't shut down while it was charging. It got worse however, and I could barely turn on the phone without it completely shutting down after a few seconds, and even when it was charging it would still turn off. So basically my question is how can I fix this? Is it a hardware problem and something that I shouldn't try to fix because its not worth it? I tried even resetting the phone to factory settings and everything I had in my knowledge to fix it but nothing would work. Would it be just worth it to sell it as spares? Thanks for helping me out!
That sound like the battery is dying, not the device.
Get a genuine samsubg battery and try it out.
Sent from the little guy
gastonw said:
That sound like the battery is dying, not the device.
Get a genuine samsubg battery and try it out.
Sent from the little guy
Click to expand...
Click to collapse
Allright, the battery seems to have expanded a bit as well I should note, so that may be causing the problem. I have a friend with the same phone so I'll try his battery to see if it makes a difference.
Swap it & share the outcome with us.
Sent from the little guy
Battery expansion is a sure sign that the battery needs replacing, and the other symptoms you describe are common to a failed battery too........
If the battery has expanded, that is an indication of a build up of gasses within the cell.....the battery is now pressurised....it could physically fail at any time....best to take it out and throw it away before it leaks fluid all over the inside of your phone. Further charging will only serve to increase the risk of failure.
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
Oh god I feel so stupid now lol. Yeah I tried it with another battery and the phone works completely fine nothing wrong with it. I guess I'm gonna order a replacement battery off of eBay tonight and sell my phone once it arrives. Thanks so much guys! :good:
Just for future reference however, how is the battery expansion caused and what are some ways to prevent it? Thanks again.
'Old age'. You can't. When the battery begins to expand & feel 'squishy', it's time for a new one.

[Q] Battery Issue (Fast drainage, phone overheating)

Hi there, and thanks for taking the time to view my thread.
Recently I've had a problem where my phone will get really hot around the camera area just from doing simple tasks like texting and then it will instantly shut off without warning. If I turn it back on, the battery indicator drops from 100% to around 5% and it will turn off again in about 10 seconds. I'm running the latest CM stable build and I've never had any issue with it before, this is just something that has started in the past couple of weeks.
I tried changing batteries as I thought that might be the issue, but when I place my other battery inside the phone to charge it the screen just keeps turning on and going to the grey battery and flicking off. Tried leaving it for a couple of hours like that but no luck. The battery that currently works feels like it's swollen slightly on one side (if that makes sense?) and so I don't really want to continue using it.
If I've been at all vague or you need any more information, tell me what and I'll try my best to get it
Thanks in advance,
Alex.
Your symptoms all point to a bad battery. If the battery swells then it is in a bad conditions. If you can spin thr battery on a flat table then it is not good.
A good battery has flat surface snd therefore u cannot spin it for more than half a round.But a swell battery in your case will spin for a few rounds.
Change a new battery to resolve your problem.
Best Regards
Richard
http://richardjang.com
jangwl said:
Your symptoms all point to a bad battery. If the battery swells then it is in a bad conditions. If you can spin thr battery on a flat table then it is not good.
A good battery has flat surface snd therefore u cannot spin it for more than half a round.But a swell battery in your case will spin for a few rounds.
Change a new battery to resolve your problem.
Best Regards
Richard
-sniplink-
Click to expand...
Click to collapse
Hi, thanks for replying. I have tried to change my battery with an identical (but flat and brand new) one but as I mentioned in the original post the grey battery icon appears on my screen with the circle inside, and it will periodically flicker to a full green one but it won't turn on.
Battery Issue (Fast drainage, phone overheating)
AlexR_ said:
Hi, thanks for replying. I have tried to change my battery with an identical (but flat and brand new) one but as I mentioned in the original post the grey battery icon appears on my screen with the circle inside, and it will periodically flicker to a full green one but it won't turn on.
Click to expand...
Click to collapse
Do not use any battery that doesn't look normal or is damaged. Old or damaged battery's can even explode/burn sometimes. I have also been having this same issue but, I know my battery is fine because without a micro SD card the phone stays cool and the battery lasts forever but with a micro SD card the battery drops rapidly in charge just like you get from 100% to 5% in a short time period and also gets very hot around the camera area. So if you have a micro SD card in it take it out, at least it works for me:victory:. I've read that this is because the phone is constantly scanning the card (some glitch or bad connection) but i'm not sure. Tell me if this works and give me a "Thanks" if it does!
Can you try with a different kernel and see what happens?
BetaTek said:
Do not use any battery that doesn't look normal or is damaged. Old or damaged battery's can even explode/burn sometimes. I have also been having this same issue but, I know my battery is fine because without a micro SD card the phone stays cool and the battery lasts forever but with a micro SD card the battery drops rapidly in charge just like you get from 100% to 5% in a short time period and also gets very hot around the camera area. So if you have a micro SD card in it take it out, at least it works for me:victory:. I've read that this is because the phone is constantly scanning the card (some glitch or bad connection) but i'm not sure. Tell me if this works and give me a "Thanks" if it does!
Click to expand...
Click to collapse
Hi, I don't have a micro SD attached at the moment but I appreciate you trying to help I won't insert the other battery from here onwards either, so thanks for that tip.
vish91 said:
Can you try with a different kernel and see what happens?
Click to expand...
Click to collapse
I installed this one: http://forum.xda-developers.com/showthread.php?t=2291756 and I'm going to leave my battery for an hour or two and then see if the phone will boot.
Again, thanks to both of you for helping
oadiarni edward
AlexR_ said:
Hi, I don't have a micro SD attached at the moment but I appreciate you trying to help I won't insert the other battery from here onwards either, so thanks for that tip.
I installed this one: http://forum.xda-developers.com/showthread.php?t=2291756 and I'm going to leave my battery for an hour or two and then see if the phone will boot.
Again, thanks to both of you for helping
Click to expand...
Click to collapse
Install Better Battery Stats and look at the process(es) that are not working properly and are overheating the phone, then try uninstalling and reinstalling the app if it's not a system app, or just flash your rom again to overwrite possibly corrupted system files.
AlexR_ said:
Hi there, and thanks for taking the time to view my thread.
Recently I've had a problem where my phone will get really hot around the camera area just from doing simple tasks like texting and then it will instantly shut off without warning. If I turn it back on, the battery indicator drops from 100% to around 5% and it will turn off again in about 10 seconds. I'm running the latest CM stable build and I've never had any issue with it before, this is just something that has started in the past couple of weeks.
I tried changing batteries as I thought that might be the issue, but when I place my other battery inside the phone to charge it the screen just keeps turning on and going to the grey battery and flicking off. Tried leaving it for a couple of hours like that but no luck. The battery that currently works feels like it's swollen slightly on one side (if that makes sense?) and so I don't really want to continue using it.
If I've been at all vague or you need any more information, tell me what and I'll try my best to get it
Thanks in advance,
Alex.
Click to expand...
Click to collapse
no need of returning phone...i guess its one of many issues discussed over this forum..
1. It can happen because of a Kernel that u have installed that is not going with ur ROM.
2. It could be due to some app that is sucking up your battery and intun causing heating in ur processor..i mean some game..weather widget..Etc..
I would suggest that u can browse thru this forum for the solutions that fit u best..
i think its a kernel or App problem 4 sure..:fingers-crossed:
I am having S2 with ASNET MIUI V5 now and b4 tried several ROMS..When ever this heating stuff happened it was temporary only..
Hope it helps u in some way.
Cheers mate
bernie279 said:
Install Better Battery Stats and look at the process(es) that are not working properly and are overheating the phone, then try uninstalling and reinstalling the app if it's not a system app, or just flash your rom again to overwrite possibly corrupted system files.
Click to expand...
Click to collapse
Hey bernie279, I'd already tried that and didn't really note any difference (it might have been slightly better?) but thanks anyway
deepz031186 said:
no need of returning phone...i guess its one of many issues discussed over this forum..
1. It can happen because of a Kernel that u have installed that is not going with ur ROM.
2. It could be due to some app that is sucking up your battery and intun causing heating in ur processor..i mean some game..weather widget..Etc..
I would suggest that u can browse thru this forum for the solutions that fit u best..
i think its a kernel or App problem 4 sure..:fingers-crossed:
I am having S2 with ASNET MIUI V5 now and b4 tried several ROMS..When ever this heating stuff happened it was temporary only..
Hope it helps u in some way.
Cheers mate
Click to expand...
Click to collapse
The first part of this really comforted me - returning my phone would have been a nightmare! It actually wasn't down to a specific app or kernel I think, in the end I just replaced the battery and it's working fine again
Big thanks to anyone who has helped and if anyone is experiencing the same issues as I am, read through the thread and try the solutions given

[Q] i9100 turns off and charge falls!

Hello friends. The problem is that, i9100 turns off by itself and immediately falls battery.
I can not find the answer, all threads readed and tried everything.
Tried all official ROMs and wipes. Bought new official samsung battery. Sim On/Egect - no difference. No FlashCard.
Thanks for helping!
Firstly, i can see that you are loosing signal. Put it on 2g mode
Now you need to find out the app which is causing the issue. Install wake lock detector and see what is keep your cpu engaged.
Also, i would advise to dekete the unwanted app data from the internal and external memory.
Report back
Sent from my GT-I9100 using xda premium
This two screenshot are: first with sim, second without sim. I havn't installed any apps, only that's going with ROM. Checked CPU and battery usage with programs, nothing wrong....(
I've the same problem since i bought the phone. In my case sometimes it wouldn't even charge and then goes back to work fine.
If you like to see if the problem is exactly the same here is my post http://forum.xda-developers.com/showthread.php?p=46218090#post46218090 and no solution has been found so far.
This is a classic battery failure. Get another battery and it's solved.
f-r said:
This is a classic battery failure. Get another battery and it's solved.
Click to expand...
Click to collapse
thanks, but I bught new battary, same thing...(
I've tried everything, i think it is power chip. Try to buy and re-solder it? Price $10. I will soldering for the first time, so I wanted to rule out other damage.
I Noticed that the phone is not turns off ever while charging. Sorry for the repeat, but how to diagnose hardware failure? Service center samsung do not take the phone for repair, they say that if not approved in this country, the repair will not even for money. If diagnose chip power failure, I can order it and rewire itself. Thanks.

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