[Q] Rezound Not Booting - HTC Rezound

Hello all. I'm new to the site and hope someone can give me some direction or thoughts on what my phone has going on. I bought a Rezound that will not boot, it comes up with a rainbow striped screen and then "ANDROID" then if it makes it to start screen it has an error that locks the phone up. "The process com.android.phone has stopped unexpectedly. Please try again." It has a Force Close button but by this time the phone is frozen and does not respond except to a battery pull. I can get it into hboot but thats it. Restore does not work either.
The following is the info from the hboot screen maybe it will help.
VIGOR XB ENG S-OFF
HBOOT -1.57.2000 (PH9810000)
RADIO - 0.05.10.0620r/0.00.38.0620r
OpenDSP - 6.0.43.02.0617
eMMC-boot
Jun 21 2011, 00:43:13
Please let me know if I can fix this phone or what you think.
Thanks,
Mike

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mobilephonemechanix said:
Hello all. I'm new to the site and hope someone can give me some direction or thoughts on what my phone has going on. I bought a Rezound that will not boot, it comes up with a rainbow striped screen and then "ANDROID" then if it makes it to start screen it has an error that locks the phone up. "The process com.android.phone has stopped unexpectedly. Please try again." It has a Force Close button but by this time the phone is frozen and does not respond except to a battery pull. I can get it into hboot but thats it. Restore does not work either.
The following is the info from the hboot screen maybe it will help.
VIGOR XB ENG S-OFF
HBOOT -1.57.2000 (PH9810000)
RADIO - 0.05.10.0620r/0.00.38.0620r
OpenDSP - 6.0.43.02.0617
eMMC-boot
Jun 21 2011, 00:43:13
Please let me know if I can fix this phone or what you think.
Thanks,
Mike
Click to expand...
Click to collapse
did you update to an ICS rom and this started to happen?

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synisterwolf said:
did you update to an ICS rom and this started to happen?
Click to expand...
Click to collapse
Unfortunately I do not know what the history of the phone is. All I know is that when I got the phone it was doing as I descibed above. I do cell phone repairs for a living but I am not software savvy. I was hoping by the phones stats that someon might be able to pin point what happened and direct me to a fix.

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mobilephonemechanix said:
Unfortunately I do not know what the history of the phone is. All I know is that when I got the phone it was doing as I descibed above. I do cell phone repairs for a living but I am not software savvy. I was hoping by the phones stats that someon might be able to pin point what happened and direct me to a fix.
Click to expand...
Click to collapse
ah, ok. so we should start from scratch then.
best way to get this up and running again is to flash the latest RUU.
please have a full battery
http://androidrevolutions.com/neo/GlobalRuuPH98IMG.zip
rename the file to PH98IMG.zip
place on the root of an sd card
boot into hboot by holding volume down and power.
let this run first update will be fast and act like it reboots. let it do its thing. it will put you into fastboot. click the option to go into hboot and it will run again
this time it will take forever.
once it updates, you will have a bone stock phone. from there you can flash a recovery of your choice then flash a rom of your choice.

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Wow. I've not seen a dev/debug s off rez in a LONG time. Do the RUU then flash a patched 2.25 hboot. From there factory reset in bootloader. Confirm boot and make sure you get at least boot animation. After that head back into hboot, flash a custom recovery and reflash the rom.
Sent from my ADR6425LVW using Xparent Red Tapatalk 2

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Thanks for the advice. I will give that a shot. Now I am new to all this so excuse the question but when you say to place on the root of an sd card, you mean the sd card that goes in the phone? If so how to i get the file to the sd card from a PC? Sorry

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mobilephonemechanix said:
Thanks for the advice. I will give that a shot. Now I am new to all this so excuse the question but when you say to place on the root of an sd card, you mean the sd card that goes in the phone? If so how to i get the file to the sd card from a PC? Sorry
Click to expand...
Click to collapse
Card reader or if you have a custom recovery already boot into it by going through bootloader then mount USB mass storage in there.
Sent from my ADR6425LVW using Xparent Red Tapatalk 2

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Thanks! Last question before I head off to try this. If I do the update with the RUU and it succeeds and i am left with the bone stock phone will I have to flash a recovery and flash a rom for it to work? Or can I stop after the RUU?

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mobilephonemechanix said:
Thanks! Last question before I head off to try this. If I do the update with the RUU and it succeeds and i am left with the bone stock phone will I have to flash a recovery and flash a rom for it to work? Or can I stop after the RUU?
Click to expand...
Click to collapse
when you flash the ruu it turns the phone back to stock right out of the box. if you like it that way, you can keep it.

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mobilephonemechanix said:
Thanks! Last question before I head off to try this. If I do the update with the RUU and it succeeds and i am left with the bone stock phone will I have to flash a recovery and flash a rom for it to work? Or can I stop after the RUU?
Click to expand...
Click to collapse
No you will be left with an s off rezound that's on OTA firmware and rom unrooted. To avoid confusion, reply when you get everything set up after running the RUU.
Sent from my ADR6425LVW using Xparent Red Tapatalk 2

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Snuzzo said:
No you will be left with an s off rezound that's on OTA firmware and rom unrooted. To avoid confusion, reply when you get everything set up after running the RUU.
Sent from my ADR6425LVW using Xparent Red Tapatalk 2
Click to expand...
Click to collapse
im out of thanks so :good: will have to do.

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how did the RUU flash go???
just wondering.

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synisterwolf said:
how did the RUU flash go???
just wondering.
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Click to collapse
Have not done it yet. Going to get sd card reader tonight and will try tomorrow. I will keep you posted. Thanks for all the advice.

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mobilephonemechanix said:
Have not done it yet. Going to get sd card reader tonight and will try tomorrow. I will keep you posted. Thanks for all the advice.
Click to expand...
Click to collapse
no worries. ill check back this weekend to see if you need anymore help ^_^

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synisterwolf said:
no worries. ill check back this weekend to see if you need anymore help ^_^
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Click to collapse
Okay. So I put the zip file on the sd card ran the hboot twice and then did a reboot and it still does the same thing as before where it freezes up after a series of force close errors.
How can I tell if the RUU was loaded correctly?

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mobilephonemechanix said:
Okay. So I put the zip file on the sd card ran the hboot twice and then did a reboot and it still does the same thing as before where it freezes up after a series of force close errors.
How can I tell if the RUU was loaded correctly?
Click to expand...
Click to collapse
Boot into Hboot and tell me what the info says top left please
Sent from my iPhone 5 using Tapatalk 2

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synisterwolf said:
Boot into Hboot and tell me what the info says top left please
Sent from my iPhone 5 using Tapatalk 2
Click to expand...
Click to collapse
VIGOR XB ENG S-OFF
HBOOT -1.57.2000 (PH9810000)
RADIO - 0.05.10.0620r/0.00.38.0620r
OpenDSP - 6.0.43.02.0617
eMMC-boot
Jun 21 2011, 00:43:13
Same as when I started.
When I am loading the RUU it says:
SD Checking..
Loading...(PH98DIAG.zip)
No Image!
Loading...(PH98DIAG.nbh)
No Image or wrong image!
Loading..(PH98IMG.zip)
Then the blue status bar on the right starts to fill up. Then when it is done it repeats the pervious dialog really fast then it just goes back to hboot screen.

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Try renaming to ph98diag
Sent from my Nexus 7 using Tapatalk HD

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mobilephonemechanix said:
VIGOR XB ENG S-OFF
HBOOT -1.57.2000 (PH9810000)
RADIO - 0.05.10.0620r/0.00.38.0620r
OpenDSP - 6.0.43.02.0617
eMMC-boot
Jun 21 2011, 00:43:13
Same as when I started.
When I am loading the RUU it says:
SD Checking..
Loading...(PH98DIAG.zip)
No Image!
Loading...(PH98DIAG.nbh)
No Image or wrong image!
Loading..(PH98IMG.zip)
Then the blue status bar on the right starts to fill up. Then when it is done it repeats the pervious dialog really fast then it just goes back to hboot screen.
Click to expand...
Click to collapse
make sure its all caps PH89IMG.zip
also can you post the zip that you are trying to use. i want to make sure it's the correct format.

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synisterwolf said:
make sure its all caps PH89IMG.zip
also can you post the zip that you are trying to use. i want to make sure it's the correct format.
Click to expand...
Click to collapse
I renamed the file to PH98DIAG.zip and it looked like it was going to work but still nothing.
Not sure how to post the zip file like you are asking?