Sprint deductible $150? - Sprint HTC EVO 4G LTE

Im curious if anyone was told to pay $150 for a replacement device thru TEP yet? The reason I'm asking is I am getting a like model phone (S3) because I'm done dealing with the data dropping/airplane mode toggle problem. I dont have insurance thru Sprint anymore since they CLAIMED the deductible wasn't going to be $150 and $11/month. With that said they are only charging me $50 and I have to send them my Evo and I didn't even buy the phone from them I purchased it at Wal-Mart on launch day. Is this normal practice or am I getting some kind of promotion/deal?
Sent from my EVO using xda premium

Take it and don't look a gift horse in the mouth.

Tis normal sir
Sent from my EVO using xda app-developers app

Related

What insurance do you have on your SGS2???

I'm trying to figure out what was best in terms of insurance on the SGS2. AT&T is like $5.99/m I believe and requires a $200 deductible. Best Buy (where I got the phone) is like $9.99/m a month w/no deductible. Are their any more options and which are you guys using. I'm bit of a klutz and possibly a misplacer at times lol...don't think I would dish out the the retail for another one...thanks in advance!!!
Sent from my SAMSUNG-SGH-I777 using XDA App
Squaretrade offers warranties with ADH for a one time fee, its $125 for Android phones if I remember right, but you can usually find discount codes to get it cheaper, its a $50 deductible.
Sent from my Toshiba THRiVE using Tapatalk
Insured with squaretrade for about 3 years. Usually can find 30% off codes. Bought my GS2 with a claim on my Infuse 4G. I guess they didn't have parts yet so they sent me $599.99 and took longer than 5 days so they refunded what I paid for the warranty as well.
There's a company out there that covers lost/stolen phones but I don't remember the name
Sent from my SAMSUNG-SGH-I777 using XDA App
I choose AT&T since it cover lost/stolen, that's my primary concern that I will leave the phone somewhere accidentally and forgot about it. Even though the deductible is $200, it beats paying $500 for anew one
OK thanks guys...squaretrade sounds kinda neat gonna look into it...but the Best Buy might be the best move because its automatically deducted from your account every month and it also covers lost/stolen/broken/water damage...and its no deductible and they give you a loaner until they get your claim filled...I had some Best Buy coverage on my Captivate I believe but the plan doesn't seem like the same one...Idk...but these devices are getting more and more costly and I just want to make sure I'm covered. It would suck to have anything less than this GS2 right now especially due to negligence. The att doesn't sound bad theoretically to me because its on my bill and I know I could possibly apply it to getting an upgraded device in the future if I ***** enough lol
Sent from my SAMSUNG-SGH-I777 using XDA App
I self insure. Cell phone insurance is a rip off.
Sent from my SAMSUNG-SGH-I777 using xda premium
I don't have insurance, but so far all the phones I've had haven't gotten damaged or lost, aside from my first 3GS (I had 2). It was lost, didn't have any tracking on it, so I lost it forever.
The only "insurance" I have is Cerberus. It's a cheap, one time fee of 6-7 dollars USD.
dusty2422 said:
I self insure. Cell phone insurance is a rip off.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
I'll agree that it's expensive but you have to know it gets abused like crazy. The prices reflect it. But I'm with you, no insurance here either.
Sent from my SAMSUNG-SGH-I777 using xda premium
Kadin said:
I'll agree that it's expensive but you have to know it gets abused like crazy. The prices reflect it. But I'm with you, no insurance here either.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
So true. Had my Captivate well over a year and the only time I replaced it was when I had hard bricked it...and it was covered under the AT&T warranty (since I just told them it wouldn't turn on anymore). I kept it in a Body Glove skin which was great at shock absorbing...when I finally sold it it had no scratches or blemishes at all. It also was heavier than the SGS2 which helped me keep up with it in my belt pouch. This phone seems a lil fragile tho. I ordered a few rubber skins off Amazon and I plan on doing a little stress testing with each to determine whether or not I should even bother with the insurance at all.
Sent from my SAMSUNG-SGH-I777 using XDA App

How did you upgrade?

So Ive had my Evo for almost two years and my update is not due till August 1st. Is there a way to get my upgrade moved up? What would be the most money efficient way for me to upgrade?
Also what did you do to upgrade and how much did you end up paying?
Thanks in advance!
Sent from my Reloaded Evo 4g
my upgrade was supposed to be in December. I called sprint and paid $45 to have it moved up until now.
riceatusc said:
my upgrade was supposed to be in December. I called sprint and paid $45 to have it moved up until now.
Click to expand...
Click to collapse
So you paid $45 and they gave you the E4GLTE? Or did you have to pay for anything else?
egonadrian said:
So you paid $45 and they gave you the E4GLTE? Or did you have to pay for anything else?
Click to expand...
Click to collapse
You still have to pay for the phone (upgrade price). The $45 he paid was a fee to buyout the rest of the contract. The fee varies based on the remaining length of contract and can only be done after you're already 12 months into your contract, which you are. Call sprint, ask them to let you buy out, then you'll be free to get the phone wherever you'd like
Sent from my SPH-D710 using Tapatalk 2
tkemack said:
You still have to pay for the phone (upgrade price). The $45 he paid was a fee to buyout the rest of the contract. The fee varies based on the remaining length of contract and can only be done after you're already 12 months into your contract, which you are. Call sprint, ask them to let you buy out, then you'll be free to get the phone wherever you'd like
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Ok im starting to understand now. So the upgrade price is $200 right?
Sent from my PC36100 using XDA
Yes unless you get it from wirefly or amazon. Best Buy was running a good deal just not sure for how long. My upgrade wasn't due until Sept called and got it bumped for $45 preordered through BB traded in my 3d and got my phone for $40.
Sent from my EVO LTE!!
durandetto said:
Yes unless you get it from wirefly or amazon. Best Buy was running a good deal just not sure for how long. My upgrade wasn't due until Sept called and got it bumped for $45 preordered through BB traded in my 3d and got my phone for $40.
Sent from my EVO LTE!!
Click to expand...
Click to collapse
Damn so even if I trade in my OG Evo im looking to spend close to $135 right?
Sent from my PC36100 using XDA
Depending on what they make you pay to get your upgrade. The EVO trade in was I believe $50 for the phone and $50 for getting another sprint phone. I'm not sure how long that deal is good for though. So if you pay $45 to get your upgrade and get the og EVO deal you would end up paying $145 plus $36 for activation.
Sent from my EVO LTE!!
egonadrian said:
Damn so even if I trade in my OG Evo im looking to spend close to $135 right?
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
If your buy out is $45, then you would spend about $145 for the buy out and the phone as long as you do it before June 2 (I believe the Evo trade in promotion expires on this day).
Phone $199-$50 Evo trade in - $50 credit for Evo trade in = $100 + $45 buyout = $145+tax. That is your out of pocket and then you will get a $50 best buy gift card (which you may or may now be able to use on the phone...depends on your Best Buy mobile employee).

Getting my EVO on Sat, Sept 1...Where should I purchase?

It's been a long grueling last year with my OG Evo and it's time to part ways. I've always been and HTC supporter and I will continue to support their product. I will be getting an EVO LTE but paying the full $199 just seems outlandish especially now that ATT and T-Mobile dropped the One X to $99.99. I have some other options rather than buying directly from Sprint but I wanted to know other people's experience. Radioshack and Wirefly will ship one to my house, FedEx next day (which means I wouldn't get it till Tuesday), for $149.99 even. I was wanting to know any drawbacks to purchasing from these two providers rather than going through Sprint. I do have full insurance through Asurion so accidental damage isn't my concern but more of what happens if there is a manufactures defect? Also, anybody heard any news of Sprint reducing the price so they can compete? I would hate to pay $199 and then have Sprint drop it to $99 in the next month or so.
I could also go to Best Buy and get it for $149.99. I think this is going to be my first option considering my patience with my OG is running really thin. I am also selling my great condition OG with a ton of stuff so if anyone want to shoot me an offer, I would definitely think about it before posting on eBay.
It's too bad you didn't get it last week bestbuy had it for $99 for a week. I just got mine this pay Friday paid $104 out the door
Sent from my LTEVO
I would check the price on Amazon wireless last I heard it was $99 and that would be worth waiting a few days to save $50-100.
Sent from my EVO using xda premium
I got my 4G LTE at Best Buy Mobile two days ago for $107 tax included.
Sent from my EVO using xda app-developers app
Should check amazon, got my phone a week ago for 0.01 and free activation don't know if they still doing it though. Got told it'd be on for a couple of weeks.
Sent from my EVO using xda premium
drmclove69 said:
Should check amazon, got my phone a week ago for 0.01 and free activation don't know if they still doing it though. Got told it'd be on for a couple of weeks.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Ya I just checked and it is only for brand new lines. I need to upgrade so it would be $99 which isn't bad. I may just have to do that. I may walk in to best buy and see if they will honor last weeks price because I'm technically not eligible until Sept 1st and I've tried everything to get my date pushed up. Once again I am upgrading and not starting a new line or contract. The prices vary drastically.
Amazon wireless will have the best deal. No tax.
mjhuffer said:
Ya I just checked and it is only for brand new lines. I need to upgrade so it would be $99 which isn't bad. I may just have to do that. I may walk in to best buy and see if they will honor last weeks price because I'm technically not eligible until Sept 1st and I've tried everything to get my date pushed up. Once again I am upgrading and not starting a new line or contract. The prices vary drastically.
Click to expand...
Click to collapse
I think that the most important part for you is to get evo with 1.12 hboot. If you go to the big stores or sprint corporate store you may not find it. You need to go to small stores that sell sprint phones, that way you may get lucky.
Sent from my lair.
volk9029 said:
I think that the most important part for you is to get evo with 1.12 hboot. If you go to the big stores or sprint corporate store you may not find it. You need to go to small stores that sell sprint phones, that way you may get lucky.
Sent from my lair.
Click to expand...
Click to collapse
Yah absolutely. The problem is small stores that sell Sprint have to abide by Sprint's pricing. I fell like if I order one online, it will come boxed and I can do whatever from there. I'm sure there will be a LazyPanda updated for 1.15 but who knows when. Having radio S-OFF isn't the biggest deal to me as long as I can get root. It sucks not being able to sideload firmware but what are you going to do about HTC and their bootloaders. I think I'm going to go through Amazon. It seems to be the only place to get the upgrade price of $99.99.
mjhuffer said:
Ya I just checked and it is only for brand new lines. I need to upgrade so it would be $99 which isn't bad. I may just have to do that. I may walk in to best buy and see if they will honor last weeks price because I'm technically not eligible until Sept 1st and I've tried everything to get my date pushed up. Once again I am upgrading and not starting a new line or contract. The prices vary drastically.
Click to expand...
Click to collapse
So get a new line and shutdown the old one. You'll get it for $99 then.
Sent from my Nexus 7 using xda premium
brandonmaze said:
So get a new line and shutdown the old one. You'll get it for $99 then.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I'm on a family plan. How does that actually work? Would I have to get a new number?
mjhuffer said:
I'm on a family plan. How does that actually work? Would I have to get a new number?
Click to expand...
Click to collapse
Yes to a new number. Sucks a little but saves some money.
Sent from my EVO using xda premium
If you have a Sam's Club membership, it's $98.
Sent from my PC36100 using xda premium

March is open enrollment for Sprint TEP Insurance

http://newsroom.sprint.com/article_display.cfm?article_id=2522
no way
There is a non-refundable deductible ranging from $50 to $200 per approved claim for lost, stolen or damaged (physical or liquid) phones.
Screw that. Extended warranties are a cash cow for them and a bad deal for the consumer.
I was originally lied to when I signed up. They told me that I just get a brand new device if anything happens to mine. Screen broke, brought it in, and they asked for $100. I told them they never told me about any deductible but they insisted that I was lying. Fought it over and over, got to a higher up, they dropped it to $50, and got my new phone. **** Sprint. They wouldn't hire me because I was too honest. Once I get this new job I will gladly pay my early termination fee and ditch this B.S. and cannot wait!
... Sent from my 'Oops! Should've bought the S3!' via XDA-Developers App.
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
jesuscash said:
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
chriswbush said:
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
My experience as well. Right now I have TEP AND asurion cuz asurion covers loss, while BB covers water damage, which TEP doesn't. . been trying to figure which one to cancel, but I know if I lose it, I'll mid asurion, if I drop it in the toilet, I'll wish I still had BB insurance. Either way, I lose.
Sent from my EVO using xda premium
scottspa74 said:
My experience as well. Right now I have TEP AND asurion cuz asurion covers loss, while BB covers water damage, which TEP doesn't. . been trying to figure which one to cancel, but I know if I lose it, I'll mid asurion, if I drop it in the toilet, I'll wish I still had BB insurance. Either way, I lose.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
The sprint tep covers water damage lol its any damage what so ever that's how I fried my phone xD literary a raining day and I continued to use my phone until it borked also its 11 a month but no other insurance covers theft just saying even if I did get it stolen paying 100 for theft compared to paying for a full phone for its price ,that's how I justifiy the 11 a month and you never know some sprint rep won't care about deduct and five it to you for free like they have twice to me xD
Sent from my EVO using Tapatalk 2
open
I think it's always open enrollment actually. I bought this phone couple months ago off craigslist for 160 and called to activate. The girl almost begged me to sign up for insurance.
When i got out of school i got a job selling appliances. Any extended warranty we sold we
got 28.5%. Good salespeople made much more selling plans than appliances.
jesuscash said:
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Wow. I've had to pay $100 about 6 times for my EVO 3D. Was fluckin' pissed. I've had nothing but bad customer service at any sprint store and with almost every sprint rep.
chriswbush said:
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
You gotta be kidding me. I guess I have dumbass written all over me. But then again... I've only been a sprint customer for 8 years. Lmao.
chriswbush said:
The sprint tep covers water damage lol its any damage what so ever that's how I fried my phone xD literary a raining day and I continued to use my phone until it borked also its 11 a month but no other insurance covers theft just saying even if I did get it stolen paying 100 for theft compared to paying for a full phone for its price ,that's how I justifiy the 11 a month and you never know some sprint rep won't care about deduct and five it to you for free like they have twice to me xD
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I was told my deductible on the LTE EVO is $150.
Sent from my EVO using xda app-developers app
You normally dodge a deductible when you deal with Sprint, in person. Over the phone, you'll be directed to use Asurion which 9/10 guarantees you'll be paying that deductible.
You can't avoid it (Asurion) if you've lost the phone & barely avoid it with water damage.
Sent from my EVO using xda premium
Heck with sprint April 1st is my day
Genjinaro said:
You normally dodge a deductible when you deal with Sprint, in person. Over the phone, you'll be directed to use Asurion which 9/10 guarantees you'll be paying that deductible.
You can't avoid it (Asurion) if you've lost the phone & barely avoid it with water damage.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Any time I've went into sprint they tell me I need to call asirion or they tell me they will do it for me. Tried different reps on different days even. Or they would tell me to downgrade to an EVO shift or EVO og.
Sent from my EVO using xda app-developers app
BB black tie works great IMO, no hassles, new device and no questions for $10mo.
Sent from my Evo 4G LTE using xda app-developers app
My previous post I typed I have TEP AND asurion. Oops. I meant TEP and BB black tie. Can't decide which to get rid of. BB has no deductible, but doesn't cover loss/theft. I found out the hard way. I lost my Evo 2mo after I bought it and I had cancelled my TEP and had BB insurance, had to buy a new Evo full price. When I did, I started asurion/TEP again.
Still haven't cancelled BB. I know I'm getting ripped off paying for both? I just can't decide which to keep.
Sent from my EVO using xda premium

how much is T-Mobile restocking fee?

im about to change carrier and im eyeing the One. i'd like to know how much is the restocking fee for 14days?
50 or 75 I am pretty sure 75.
Sent from my Nexus 4 using Tapatalk 2
50$ for sure.. I had to return my s3 grabbed the note 2
Sent from my Nexus 4 using xda premium
Do they charge if there is a problem with the phone? I got my One on Saturday and it has shut off twice on me already. I've never had to return a phone, so I don't know how this restocking fee works.
Sent from my HTC One using Tapatalk 2
Towle said:
Do they charge if there is a problem with the phone? I got my One on Saturday and it has shut off twice on me already. I've never had to return a phone, so I don't know how this restocking fee works.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
If it's a reproducible problem you might be able to get out of restocking...if it's intermittent, probably not. The fee is $50.
Sent from my HTC One using xda app-developers app
blackangst said:
If it's a reproducible problem you might be able to get out of restocking...if it's intermittent, probably not. The fee is $50.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Does that apply for an exchange as well? Or just a return?
Sent from my HTC One using Tapatalk 2
I have a problem with mine too.. but the challenge is finding a place that has them in stock. If it's a problem (they're usually asses about it) they won't charge the restocking fee. It's 50 btw
Sent from my HTC One using Tapatalk 2
I apply for new service then cancel my service within the days allowed and I wasnt charged single thing.
Sent from my HTC One using xda premium
shook187 said:
I apply for new service then cancel my service within the days allowed and I wasnt charged single thing.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
That's because you can't restock service.
Sent from my HTC One using Tapatalk 2
I believe the restocking fee is $50 if you are returning the phone within the 14 days (retail store) or 20 days (t-mobile.com). Now sure if it changes if you are also canceling service.
Towle said:
Does that apply for an exchange as well? Or just a return?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Can't say with any certainty. Call 611 and ask our read your tos
Sent from my HTC One using xda app-developers app
blackangst said:
Can't say with any certainty. Call 611 and ask our read your tos
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I'll just go to the store. Thought I might get lucky and find a store employee who knows from experience. It seems that phone reps know nothing about how things work in store.
Sent from my HTC One using Tapatalk 2
It'll be a $50 fee for any exchange unless you can reproduce the issue and are exchanging for the same phone. If you have issues they will exchange it for the same model with no fee charge. If you want a different model, then a fee will be charged. Choose wisely
Sent from my HTC One using xda premium
they got balls! verizon charges $35
also, within the full year. is T-Mobile will replace your handset if any problem encounter?
on verizon, within full year they will give you a replacement. a certifed/refurbed but in brand new condition.
Towle said:
I'll just go to the store. Thought I might get lucky and find a store employee who knows from experience. It seems that phone reps know nothing about how things work in store.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I am a RSA in a T-mobile Corp Store. From T-Mobiles return/exchange policy there is a $50 fee for return/exchange for most smartphones. Some of the smartphones have a $75 fee like the Note 2 and the Iphone 5. The Manger has to override the restocking fee and most mangers will not override it unless you can show us the problem in the store. There is no known issue right now about reboots in our internal system. I am not saying that it isn't a issue but I have yet to see any HTC One reboot that I have sold. Most of the time if you want to exchange the phone for the same model the fee is removed. If you want to change to a different phone or just do a full return the fee is almost always charged unless we see the problem.
ad78 said:
they got balls! verizon charges $35
also, within the full year. is T-Mobile will replace your handset if any problem encounter?
on verizon, within full year they will give you a replacement. a certifed/refurbed but in brand new condition.
Click to expand...
Click to collapse
T-Mobile also replaces your phone for one year (refurbished), or if you have the insurance bundle they will always replace it. They send it next day air, then you return the defective phone. It's $5 if you have insurance or $25 if you don't.
Sent from my HTC One using Tapatalk 2
Prod1702 said:
I am a RSA in a T-mobile Corp Store. From T-Mobiles return/exchange policy there is a $50 fee for return/exchange for most smartphones. Some of the smartphones have a $75 fee like the Note 2 and the Iphone 5. The Manger has to override the restocking fee and most mangers will not override it unless you can show us the problem in the store. There is no known issue right now about reboots in our internal system. I am not saying that it isn't a issue but I have yet to see any HTC One reboot that I have sold. Most of the time if you want to exchange the phone for the same model the fee is removed. If you want to change to a different phone or just do a full return the fee is almost always charged unless we see the problem.
Click to expand...
Click to collapse
75 for note 2 and iPhone5? Is that a policy only your store is doing? All smartphones are 50 and tablets or laptops are 75.
Sent from my HTC One using xda premium
deviusdragger said:
75 for note 2 and iPhone5? Is that a policy only your store is doing? All smartphones are 50 and tablets or laptops are 75.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Prod1702 said:
Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Click to expand...
Click to collapse
You might want to check with your manager about that before an angry customer comes in saying you guys lied about the restocking fee and enforcing it at that price when it shouldn't have been.
Sent from my HTC One using xda premium
Prod1702 said:
Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Click to expand...
Click to collapse
I work at a Corp store as well and ALL smart phones ring up as $50 restocking fee . none are $75
Tablets however are $75

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