http://newsroom.sprint.com/article_display.cfm?article_id=2522
no way
There is a non-refundable deductible ranging from $50 to $200 per approved claim for lost, stolen or damaged (physical or liquid) phones.
Screw that. Extended warranties are a cash cow for them and a bad deal for the consumer.
I was originally lied to when I signed up. They told me that I just get a brand new device if anything happens to mine. Screen broke, brought it in, and they asked for $100. I told them they never told me about any deductible but they insisted that I was lying. Fought it over and over, got to a higher up, they dropped it to $50, and got my new phone. **** Sprint. They wouldn't hire me because I was too honest. Once I get this new job I will gladly pay my early termination fee and ditch this B.S. and cannot wait!
... Sent from my 'Oops! Should've bought the S3!' via XDA-Developers App.
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
jesuscash said:
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
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Click to collapse
chriswbush said:
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
My experience as well. Right now I have TEP AND asurion cuz asurion covers loss, while BB covers water damage, which TEP doesn't. . been trying to figure which one to cancel, but I know if I lose it, I'll mid asurion, if I drop it in the toilet, I'll wish I still had BB insurance. Either way, I lose.
Sent from my EVO using xda premium
scottspa74 said:
My experience as well. Right now I have TEP AND asurion cuz asurion covers loss, while BB covers water damage, which TEP doesn't. . been trying to figure which one to cancel, but I know if I lose it, I'll mid asurion, if I drop it in the toilet, I'll wish I still had BB insurance. Either way, I lose.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
The sprint tep covers water damage lol its any damage what so ever that's how I fried my phone xD literary a raining day and I continued to use my phone until it borked also its 11 a month but no other insurance covers theft just saying even if I did get it stolen paying 100 for theft compared to paying for a full phone for its price ,that's how I justifiy the 11 a month and you never know some sprint rep won't care about deduct and five it to you for free like they have twice to me xD
Sent from my EVO using Tapatalk 2
open
I think it's always open enrollment actually. I bought this phone couple months ago off craigslist for 160 and called to activate. The girl almost begged me to sign up for insurance.
When i got out of school i got a job selling appliances. Any extended warranty we sold we
got 28.5%. Good salespeople made much more selling plans than appliances.
jesuscash said:
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Wow. I've had to pay $100 about 6 times for my EVO 3D. Was fluckin' pissed. I've had nothing but bad customer service at any sprint store and with almost every sprint rep.
chriswbush said:
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
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Click to collapse
You gotta be kidding me. I guess I have dumbass written all over me. But then again... I've only been a sprint customer for 8 years. Lmao.
chriswbush said:
The sprint tep covers water damage lol its any damage what so ever that's how I fried my phone xD literary a raining day and I continued to use my phone until it borked also its 11 a month but no other insurance covers theft just saying even if I did get it stolen paying 100 for theft compared to paying for a full phone for its price ,that's how I justifiy the 11 a month and you never know some sprint rep won't care about deduct and five it to you for free like they have twice to me xD
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I was told my deductible on the LTE EVO is $150.
Sent from my EVO using xda app-developers app
You normally dodge a deductible when you deal with Sprint, in person. Over the phone, you'll be directed to use Asurion which 9/10 guarantees you'll be paying that deductible.
You can't avoid it (Asurion) if you've lost the phone & barely avoid it with water damage.
Sent from my EVO using xda premium
Heck with sprint April 1st is my day
Genjinaro said:
You normally dodge a deductible when you deal with Sprint, in person. Over the phone, you'll be directed to use Asurion which 9/10 guarantees you'll be paying that deductible.
You can't avoid it (Asurion) if you've lost the phone & barely avoid it with water damage.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Any time I've went into sprint they tell me I need to call asirion or they tell me they will do it for me. Tried different reps on different days even. Or they would tell me to downgrade to an EVO shift or EVO og.
Sent from my EVO using xda app-developers app
BB black tie works great IMO, no hassles, new device and no questions for $10mo.
Sent from my Evo 4G LTE using xda app-developers app
My previous post I typed I have TEP AND asurion. Oops. I meant TEP and BB black tie. Can't decide which to get rid of. BB has no deductible, but doesn't cover loss/theft. I found out the hard way. I lost my Evo 2mo after I bought it and I had cancelled my TEP and had BB insurance, had to buy a new Evo full price. When I did, I started asurion/TEP again.
Still haven't cancelled BB. I know I'm getting ripped off paying for both? I just can't decide which to keep.
Sent from my EVO using xda premium
Related
how much will AT&T warranty center charge me if i returned my Atrix 4G with stock gingerbread and the screen cracked >
nightfox11 said:
how much will AT&T warranty center charge me if i returned my Atrix 4G with stock gingerbread and the screen cracked >
Click to expand...
Click to collapse
Depends what you want fixed
just the touch screen digitizer i guess =(
they won't warranty you for that, you need insurance. if not, go buy a new digitizer and replace it yourself.
dLo GSR said:
they won't warranty you for that, you need insurance. if not, go buy a new digitizer and replace it yourself.
Click to expand...
Click to collapse
+1 do it yourself.
Man how did u do that? U parked an SUV on top of it?
Sent from my MB860 using XDA Premium App
dLo GSR said:
they won't warranty you for that, you need insurance. if not, go buy a new digitizer and replace it yourself.
Click to expand...
Click to collapse
yea im paying 5 $ a moth for insurance so i could just call them and they will give me a new one?
There is usually a deductible on that still, you are better off (as others suggested) hitting amazon or ebay and buying the screen and replacing it it is pretty easy.
nightfox11 said:
yea im paying 5 $ a moth for insurance so i could just call them and they will give me a new one?
Click to expand...
Click to collapse
well i think you're still payin a $175 deductible or something ridiculous, so you may as well just replace the digitizer yourself.
It's a $125 deductible. Even if you decided to file it on insurance tell them you lost it so you don't have to send it in. Keep the old one for spare parts or fix it one day and sell it.
Sent from my MB860 using XDA Premium App
new screen+digitizer is $30 on amazon.
AT&T is a $50 insurance deductible. Don't know where the high numbers come from which people are posting. I have had many phones replaced on insurance given I have 5 on my plan, 3 for the kids.
<edit> Except my iPhone which they won't bloody insure.
Beamed from WinBorg 4G via XDA Premium
CaelanT said:
AT&T is a $50 insurance deductible. Don't know where the high numbers come from which people are posting. I have had many phones replaced on insurance given I have 5 on my plan, 3 for the kids.
<edit> Except my iPhone which they won't bloody insure.
Beamed from WinBorg 4G via XDA Premium
Click to expand...
Click to collapse
I've replaced this phone twice with insurance it's $125 also that is the price KennPenn stated he paid.
jruweaver said:
I've replaced this phone twice with insurance it's $125 also that is the price KennPenn stated he paid.
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Click to collapse
Dunno what insurance plan you have, but I'm $50 to replace any phone with our insurance on AT&T.
Beamed from WinBorg 4G via XDA Premium
CaelanT said:
AT&T is a $50 insurance deductible. Don't know where the high numbers come from which people are posting. I have had many phones replaced on insurance given I have 5 on my plan, 3 for the kids.
<edit> Except my iPhone which they won't bloody insure.
Beamed from WinBorg 4G via XDA Premium
Click to expand...
Click to collapse
The deductible for ATT on this phone is $125.00. I was a bit taken aback as well. I have had several phones replaced by insurance and they were only50 before.
CaelanT said:
Dunno what insurance plan you have, but I'm $50 to replace any phone with our insurance on AT&T.
Beamed from WinBorg 4G via XDA Premium
Click to expand...
Click to collapse
IDK, this is the only phone I've ever replaced via insurance. My insurance is $5 a month.
resqman said:
The deductible for ATT on this phone is $125.00. I was a bit taken aback as well. I have had several phones replaced by insurance and they were only50 before.
Click to expand...
Click to collapse
Did you go to a store or call the warranty dept? I just read a post in another forum where someone paid $100 to exchange a phone, and she should have only paid $50 if she called warranty dept. I'm calling them now to ask.
Beamed from WinBorg 4G via XDA Premium
CaelanT said:
Did you go to a store or call the warranty dept? I just read a post in another forum where someone paid $100 to exchange a phone, and she should have only paid $50 if she called warranty dept. I'm calling them now to ask.
Beamed from WinBorg 4G via XDA Premium
Click to expand...
Click to collapse
I used phoneclaim.com.
I stand corrected. My apologies. Business care told me when I bought this phone they should have told me the replacement cost is $125. Nobody in store mentioned it. Par for the course with AT&T I guess!
Beamed from WinBorg 4G via XDA Premium
There's 2 tiers
Regular phones = $50 deductible
fancy smartphone = $125 deductible
I forget when they implemented it...within the past year i think. It used to be all $50.
I'm trying to figure out what was best in terms of insurance on the SGS2. AT&T is like $5.99/m I believe and requires a $200 deductible. Best Buy (where I got the phone) is like $9.99/m a month w/no deductible. Are their any more options and which are you guys using. I'm bit of a klutz and possibly a misplacer at times lol...don't think I would dish out the the retail for another one...thanks in advance!!!
Sent from my SAMSUNG-SGH-I777 using XDA App
Squaretrade offers warranties with ADH for a one time fee, its $125 for Android phones if I remember right, but you can usually find discount codes to get it cheaper, its a $50 deductible.
Sent from my Toshiba THRiVE using Tapatalk
Insured with squaretrade for about 3 years. Usually can find 30% off codes. Bought my GS2 with a claim on my Infuse 4G. I guess they didn't have parts yet so they sent me $599.99 and took longer than 5 days so they refunded what I paid for the warranty as well.
There's a company out there that covers lost/stolen phones but I don't remember the name
Sent from my SAMSUNG-SGH-I777 using XDA App
I choose AT&T since it cover lost/stolen, that's my primary concern that I will leave the phone somewhere accidentally and forgot about it. Even though the deductible is $200, it beats paying $500 for anew one
OK thanks guys...squaretrade sounds kinda neat gonna look into it...but the Best Buy might be the best move because its automatically deducted from your account every month and it also covers lost/stolen/broken/water damage...and its no deductible and they give you a loaner until they get your claim filled...I had some Best Buy coverage on my Captivate I believe but the plan doesn't seem like the same one...Idk...but these devices are getting more and more costly and I just want to make sure I'm covered. It would suck to have anything less than this GS2 right now especially due to negligence. The att doesn't sound bad theoretically to me because its on my bill and I know I could possibly apply it to getting an upgraded device in the future if I ***** enough lol
Sent from my SAMSUNG-SGH-I777 using XDA App
I self insure. Cell phone insurance is a rip off.
Sent from my SAMSUNG-SGH-I777 using xda premium
I don't have insurance, but so far all the phones I've had haven't gotten damaged or lost, aside from my first 3GS (I had 2). It was lost, didn't have any tracking on it, so I lost it forever.
The only "insurance" I have is Cerberus. It's a cheap, one time fee of 6-7 dollars USD.
dusty2422 said:
I self insure. Cell phone insurance is a rip off.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
I'll agree that it's expensive but you have to know it gets abused like crazy. The prices reflect it. But I'm with you, no insurance here either.
Sent from my SAMSUNG-SGH-I777 using xda premium
Kadin said:
I'll agree that it's expensive but you have to know it gets abused like crazy. The prices reflect it. But I'm with you, no insurance here either.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
So true. Had my Captivate well over a year and the only time I replaced it was when I had hard bricked it...and it was covered under the AT&T warranty (since I just told them it wouldn't turn on anymore). I kept it in a Body Glove skin which was great at shock absorbing...when I finally sold it it had no scratches or blemishes at all. It also was heavier than the SGS2 which helped me keep up with it in my belt pouch. This phone seems a lil fragile tho. I ordered a few rubber skins off Amazon and I plan on doing a little stress testing with each to determine whether or not I should even bother with the insurance at all.
Sent from my SAMSUNG-SGH-I777 using XDA App
I dropped mine last night & cracked the screen
It still works, but I'm going to have to pay the $100 deductible to get replaced via insurance now...
My threw, by accident, my last 2 EVOs several times & never broke a screen.. I guess it was only a matter of time!
LionFreak said:
I dropped mine last night & cracked the screen
It still works, but I'm going to have to pay the $100 deductible to get replaced via insurance now...
My threw, by accident, my last 2 EVOs several times & never broke a screen.. I guess it was only a matter of time!
Click to expand...
Click to collapse
I think it is now a $150 deductible
mikebeam said:
I think it is now a $150 deductible
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Click to collapse
gee, might as well say, "by the way your son is dead"
mikebeam said:
I think it is now a $150 deductible
Click to expand...
Click to collapse
That's why I have Best Buy's Black Tie Protection. Paying a deductible sucks.
shook187 said:
That's why I have Best Buy's Black Tie Protection. Paying a deductible sucks.
Click to expand...
Click to collapse
+1
I dropped sprint's and will grab this when my phone comes in.
Sent from my PG86100 using xda premium
I thought this thang had gorilla glass or something like that. What up with that?
Sent from my EVO 4G using xda premium
gmarkiek said:
I thought this thang had gorilla glass or something like that. What up with that?
Sent from my EVO 4G using xda premium
Click to expand...
Click to collapse
Its gorilla glass not plexiglass. It's not the indestructible thing a lot of people think it is.
shook187 said:
That's why I have Best Buy's Black Tie Protection. Paying a deductible sucks.
Click to expand...
Click to collapse
How much does that protection cost?
Sent from my New School EVO LTE
cubbieswin said:
How much does that protection cost?
Sent from my New School EVO LTE
Click to expand...
Click to collapse
$170 for 2 years or $10 a month.
mikebeam said:
I think it is now a $150 deductible
Click to expand...
Click to collapse
Actually, I think it will be $200 for LTE phones (based on SRP), making the insurance nearly pointless, considering it will be $11 a month + $200 deductible.
shook187 said:
$170 for 2 years or $10 a month.
Click to expand...
Click to collapse
Hey question. What happens if you buy the $170 for 2 years but upgrade your phone in 1 year. Does it roll over to the next phone or is it refunded?
Sent from my PG86100 using xda premium
xbmoyx said:
Hey question. What happens if you buy the $170 for 2 years but upgrade your phone in 1 year. Does it roll over to the next phone or is it refunded?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I'm not sure, just pay the monthly fee if you think you're only going to have the phone a year.
shook187 said:
I'm not sure, just pay the monthly fee if you think you're only going to have the phone a year.
Click to expand...
Click to collapse
yeah that blows tho. I have enough bills to remember a month I'm not looking for another one.
Sent from my PG86100 using xda premium
jrcbandit said:
Actually, I think it will be $200 for LTE phones (based on SRP), making the insurance nearly pointless, considering it will be $11 a month + $200 deductible.
Click to expand...
Click to collapse
Wow really? I will be dropping it too
That sucks you dropped your evo. I had mine without a case for a couple days but I went and picked up an otterbox defender today.
Can anyone link to anything that says the deductible is different then $100? I haven't heard this yet. I don't have TEP on my girls Evo LTE bc I don't do a ton of deving/modding on her phone like I do my own, but with my own I carry TEP because I go through two phones a year or so and it's worth it for me... Heard the monthly fee was going up but not the deductible.
jirafabo said:
Can anyone link to anything that says the deductible is different then $100? I haven't heard this yet. I don't have TEP on my girls Evo LTE bc I don't do a ton of deving/modding on her phone like I do my own, but with my own I carry TEP because I go through two phones a year or so and it's worth it for me... Heard the monthly fee was going up but not the deductible.
Click to expand...
Click to collapse
http://community.sprint.com/baw/com...ange-for-4g-lte-devices-what-you-need-to-know
Starting 6/17/12, TEP will be at $11 with a $150 deductible and will apply to the 4G LTE devices with a price of $549.00 and after 6/17/12.
Click to expand...
Click to collapse
tybo31316 said:
That sucks you dropped your evo. I had mine without a case for a couple days but I went and picked up an otterbox defender today.
Click to expand...
Click to collapse
Otter Box Defender is the only way to go. I bought one for my last Evo and will not own another phone again without one. Well worth the $50, cheaper than a deductible and it has to sustain one hell of an impact to cause any damage. The built-in screen protector works pretty damn good too.
It makes the phone bigger but I think it sits in my pockets better when I go to sit down. You know, not sliding down and weighing down your pocket when you are driving or sitting down to eat.
xbmoyx said:
Hey question. What happens if you buy the $170 for 2 years but upgrade your phone in 1 year. Does it roll over to the next phone or is it refunded?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
If you never used your protection plan once then u can go into the store and have them do a standard return the u get a prorated charge back. If you used it once then u can't get a refund but the protection is good for your phone for 2 years from date of purchase.
I bought it on my phone and I got rid of it in 6 months. I ended up getting $146 back. This was before I started working at best buy.
Sent from my SPH-D710 using xda premium
xbmoyx said:
yeah that blows tho. I have enough bills to remember a month I'm not looking for another one.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
They sign you up for automatic payments from a debit/credit card. Now you just have to remember to keep $10/month in that account to pay for it
sminker said:
Otter Box Defender is the only way to go. I bought one for my last Evo and will not own another phone again without one. Well worth the $50, cheaper than a deductible and it has to sustain one hell of an impact to cause any damage. The built-in screen protector works pretty damn good too.
It makes the phone bigger but I think it sits in my pockets better when I go to sit down. You know, not sliding down and weighing down your pocket when you are driving or sitting down to eat.
Click to expand...
Click to collapse
I'm going to try the Commuter. I have a feeling the Defender is just going to make an already big phone way too bulky.
I have a few questions that I was unable to find answers to by searching XDA.
I have had my new EVO for about 2 weeks.
I lost my EVO within days of adding the Sprint TEP, does anyone know if there is a waiting period to file a claim? I read on another forum that there is 14 day waiting period for lost/stolen claims, but I don't want to call and have them void my insurance. Also, does anyone know if Sprint TEP is sending out brand new EVOs because of how new they are? I don't want to end up getting a similar device because they don't have any.
Thanks
My buddy added it to his the same day he used it on his og EVO about six months ago.
Sent from my EVO using xda premium
they def have evos in stock!
http://support.sprint.com/support/a...ase-wh164052-20100707-144248?INTNAV=SU:SP:MVT
Not sure if this is legit or not.
I believe you were looking at my thread I was talking to sprint who was talking to asurion the asurion guy told her that it would take ~14 days and the phone would be new. I told her to put a note in my account that the phone should be brand new. The phone came in 2~3 days instead of the 14.
There is no waiting period. You're free to commit insurance fraud.
Sent from my EVO using xda premium
My wife is in insurance, I would never commit fraud.
shook187 said:
There is no waiting period. You're free to commit insurance fraud.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Way to make outrageous, unwarranted assumptions.
To the op, I do not believe there is a waiting period.
Sent from my EVO using XDA
BlueGoldAce said:
Way to make outrageous, unwarranted assumptions.
To the op, I do not believe there is a waiting period.
Sent from my EVO using XDA
Click to expand...
Click to collapse
My apologies to the original poster. Its just driving me nuts seeing all the evo's on ebay with bad ESN. I mean, how does a phone end up with a bad ESN when it been out barely a month?
Sent from my EVO using xda premium
Mine is at the bottom of a lake. 30ft deep.
There is no waiting period. Promise.
Sent from my EVO 4G LTE using xda premium
There is no waiting period to use TEP. Just an FYI, Asurion sometimes requests that you have a police report (within a certain period of time) in some cases of lost/stolen. Also, believe it or not, according to others, Asurion has Evo LTE refurbs in stock and are ready to fulfill your replacement needs. Good luck!
shook187 said:
My apologies to the original poster. Its just driving me nuts seeing all the evo's on ebay with bad ESN. I mean, how does a phone end up with a bad ESN when it been out barely a month?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Lots of stolen/lost phones along with some insurance fraud phones as well lol.
Sent from LTEvo using XDA Premium
Im curious if anyone was told to pay $150 for a replacement device thru TEP yet? The reason I'm asking is I am getting a like model phone (S3) because I'm done dealing with the data dropping/airplane mode toggle problem. I dont have insurance thru Sprint anymore since they CLAIMED the deductible wasn't going to be $150 and $11/month. With that said they are only charging me $50 and I have to send them my Evo and I didn't even buy the phone from them I purchased it at Wal-Mart on launch day. Is this normal practice or am I getting some kind of promotion/deal?
Sent from my EVO using xda premium
Take it and don't look a gift horse in the mouth.
Tis normal sir
Sent from my EVO using xda app-developers app