I have a few questions that I was unable to find answers to by searching XDA.
I have had my new EVO for about 2 weeks.
I lost my EVO within days of adding the Sprint TEP, does anyone know if there is a waiting period to file a claim? I read on another forum that there is 14 day waiting period for lost/stolen claims, but I don't want to call and have them void my insurance. Also, does anyone know if Sprint TEP is sending out brand new EVOs because of how new they are? I don't want to end up getting a similar device because they don't have any.
Thanks
My buddy added it to his the same day he used it on his og EVO about six months ago.
Sent from my EVO using xda premium
they def have evos in stock!
http://support.sprint.com/support/a...ase-wh164052-20100707-144248?INTNAV=SU:SP:MVT
Not sure if this is legit or not.
I believe you were looking at my thread I was talking to sprint who was talking to asurion the asurion guy told her that it would take ~14 days and the phone would be new. I told her to put a note in my account that the phone should be brand new. The phone came in 2~3 days instead of the 14.
There is no waiting period. You're free to commit insurance fraud.
Sent from my EVO using xda premium
My wife is in insurance, I would never commit fraud.
shook187 said:
There is no waiting period. You're free to commit insurance fraud.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Way to make outrageous, unwarranted assumptions.
To the op, I do not believe there is a waiting period.
Sent from my EVO using XDA
BlueGoldAce said:
Way to make outrageous, unwarranted assumptions.
To the op, I do not believe there is a waiting period.
Sent from my EVO using XDA
Click to expand...
Click to collapse
My apologies to the original poster. Its just driving me nuts seeing all the evo's on ebay with bad ESN. I mean, how does a phone end up with a bad ESN when it been out barely a month?
Sent from my EVO using xda premium
Mine is at the bottom of a lake. 30ft deep.
There is no waiting period. Promise.
Sent from my EVO 4G LTE using xda premium
There is no waiting period to use TEP. Just an FYI, Asurion sometimes requests that you have a police report (within a certain period of time) in some cases of lost/stolen. Also, believe it or not, according to others, Asurion has Evo LTE refurbs in stock and are ready to fulfill your replacement needs. Good luck!
shook187 said:
My apologies to the original poster. Its just driving me nuts seeing all the evo's on ebay with bad ESN. I mean, how does a phone end up with a bad ESN when it been out barely a month?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Lots of stolen/lost phones along with some insurance fraud phones as well lol.
Sent from LTEvo using XDA Premium
Related
If you buy a phone third party does insurance still cover it?
S3nt from my 3D wond3rland
Should never had issues in the past . Make sure it works tho first if you have issues later on they Will cover you.
Sent from my PG86100 using xda premium
Yes, you can buy the phone from where ever as long as your account has TEP it is covered.
Sprint will let you add TEP to any device you activate. Usually had to be within so many days. Used to be 30 days.
Sent from my PG86100 using xda premium
I bought a used Samsung Instinct ("the iPhone killer") LOL...on ebay cuz i just had to have it, and I wasn't due for an upgrade. It died within a couple months, and Sprint replaced it for me thru TEP. No problems at all.
Sent from my EVO 3D using xda premium
The Fer-Shiz-Nizzle said:
I bought a used Samsung Instinct ("the iPhone killer") LOL...on ebay cuz i just had to have it, and I wasn't due for an upgrade. It died within a couple months, and Sprint replaced it for me thru TEP. No problems at all.
Sent from my EVO 3D using xda premium
Click to expand...
Click to collapse
I remember that phone!! It was good for like a week XD
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
After my 3rd evo I'm kinda done with HTC for a while. Plenty of development activity over there.
Rippley05 said:
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
The E4GT is probably going for more than the 3D right now on ebay and stuff. Call Sprint retentions, have them give you an upgrade, sell your sammy and buy the evolte at $200. Make it happen
fpineda101 said:
The E4GT is probably going for more than the 3D right now on ebay and stuff. Call Sprint retentions, have them give you an upgrade, sell your sammy and buy the evolte at $200. Make it happen
Click to expand...
Click to collapse
I'll try that, I'm not too optimistic about it tho lol.
Sent from my PG86100 using xda premium
i might try this as well....$100 for that phone is a good deal...my charge port is about gone too. and i wouldnt call the sgs2 a POS phone. it was one of the best android phones out. its better than the evo3d IMO. did you do this online or did you call in?
I'd trade phones with you...
Sent from my PG86100 using Tapatalk 2
It's all good, I went to at&t and bought the only one-x Best Buy had..I guess it somehow didn't get stuck in customs? I'm not sure
I have 30 days to decided if I wanna keep it, I'm disappointed..but I will sell the Epic 4G touch if anyone is interested. PM me.
I pm you....
Sent from my PG86100 using XDA
My plan is to do this when the LTE comes out. It should work. I know some people get their 3Ds that way.
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
Is this still valid?
Sent from my PG86100 using XDA
I'd be more than willing to trade. Marylander here.
EDIT: Ooops. Didn't read the comments.
Rippley05 said:
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
I'd like to add here if it's not too late; the Epic Touch 4G is a fantastic phone. I strongly recommend you play with it a bit before getting rid of it.
starplaya93 said:
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
Click to expand...
Click to collapse
I am in the same boat as well. I've cracked my second Evo 3D within 2 months of each other. I haven't cracked any of my previous phones over the past 9 years, but I've had bad luck with my 3D lol. I am also about to drop Sprint for Verizon due to coverage at and near my house, basically non-existant. I moved from Hawaii to DC because of being Military and where I am at now sucks big time. I've been here for a while and have tried the airwave thing, but my area sucks in general. I have a Verizon blackberry for work and it always has reception where my Evo and Evo3D does not. Also, has anyone else had this happen to them?
starplaya93 said:
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
Click to expand...
Click to collapse
Curious as well.
Wait a month try to sell the epic for 300. Then u might be able to find an evo on craigslist for 400.
Sent from my PG86100 using xda premium
Cloaker said:
Curious as well.
Click to expand...
Click to collapse
Alright guys. Just for ****s and giggles I went on phoneclaim.com and filed a claim. Didn't follow through all the way but they said I would get an evo3dpur purple as my replacement and it was on back order and could take up to 3 days to get it. I never knew it came in purple and I wonder what OS it would come with.
Sent from my PG86100 using XDA
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
eXplicit815 said:
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
Click to expand...
Click to collapse
Damn dude. That sucks.
Sent from my PG86100 using XDA
eXplicit815 said:
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
Click to expand...
Click to collapse
Same here. Mine since monday. Wont get one until next week on Wednesday
ok so i got this phone on the 5th i believe and ever since that day i have had a case on it but today i was with some people and they wanted to see how it looked without a case. so i took it off and gave it to him and while he was looking at it he turned to me and said "is this supposed to be bent?" so in shock i look at my phone and sure enough the metal bar or strip i guess you would say that is under the home button by the mic is dented toward the back of the phone. since im very careful with my phones and haven't dropped this phone at all and my og evo thats 2 years old doesn't have a scratch on it so i can't figure out where it came from.
so would i be able to take it to the sprint store i got it from and replace it? its just one of those things that once you saw it, it can't be unseen and its driving me absolutely nuts
isn't replacement only valid for 14 days ?
i had my evo 4g lte and 2 days after using it , it went dead.
inst1029 said:
isn't replacement only valid for 14 days ?
i had my evo 4g lte and 2 days after using it , it went dead.
Click to expand...
Click to collapse
Return to cancel is 14 days, replacement/exchange is 30 days
So you're going to take back what I'm guessing is a perfect running phone, cause a thin metal strip is slightly bent? Dude if you have no clue how it bent, then I'm sure eventually the new phone will probly bent at some point. Regarless I think you only had 14 days anyways and I'm sure the sprint store will blame you for the bent strip. I say put it and the case and forget it.
Sent from my EVO using XDA
In my experience sprint is evil.. >. >
shook187 said:
So you're going to take back what I'm guessing is a perfect running phone, cause a thin metal strip is slightly bent? Dude if you have no clue how it bent, then I'm sure eventually the new phone will probly bent at some point. Regarless I think you only had 14 days anyways and I'm sure the sprint store will blame you for the bent strip. I say put it and the case and forget it.
Sent from my EVO using XDA
Click to expand...
Click to collapse
thats what i figured. but idk its just killing me knowing its there haha
Take it back. It needs to be as close to perfect as possible.
can it be exchanged to another device ?
i purchased et4g from sprint local store on 6/3 and the guy told me i have 14 days to cancel or exchange it. On 6/15 i exchanged the et4g for evo 4g lte, the sprint employee told me it doesn't extend the 14 days exchange period.
Yeah they basically told me I'm screwed and there is nothing I can do... this is going to kill me since I'm a perfectionist. Especially with my evo's
Sent from my EVO using Tapatalk 2
PhxkinMassacre said:
Yeah they basically told me I'm screwed and there is nothing I can do... this is going to kill me since I'm a perfectionist. Especially with my evo's
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
You call it perfectionist, I call it a case of OCD.
Sent from my EVO using XDA
shook187 said:
You call it perfectionist, I call it a case of OCD.
Sent from my EVO using XDA
Click to expand...
Click to collapse
Yeah that to haha
Sent from my EVO using Tapatalk 2
Take it back!! Get it replaced with a brand new one!!!!
They already said they he can't. :thumbdown:
Sent from my EVO using XDA
shook187 said:
They already said they he can't. :thumbdown:
Sent from my EVO using XDA
Click to expand...
Click to collapse
He CANT cancel his service. He CAN return the phone in exchange for a brand new one
assumption said:
He CANT cancel his service. He CAN return the phone in exchange for a brand new one
Click to expand...
Click to collapse
It pass his 14 days that sprint allows.
Sent from my EVO using XDA
shook187 said:
It pass his 14 days that sprint allows.
Sent from my EVO using XDA
Click to expand...
Click to collapse
What about the warranty through HTC?
Now that I think of it, sprint is evil, and it would be a pain in the ass, but HEY, he could get lucky and get a cool rep?
assumption said:
What about the warranty through HTC?
Now that I think of it, sprint is evil, and it would be a pain in the ass, but HEY, he could get lucky and get a cool rep?
Click to expand...
Click to collapse
HTC doesn't cover physical damage.
Sent from my EVO using XDA
yeah the only thing i can do it take it to a service center and see it they can straighten it. but all sprint phones come with a 12 month manufacturer defect warranty. so maybe i can fiddle with a port or something to see if they will replace it? its a **** move but might consider it unless i can go to the sprint store when the cool guy is there. they guy there was kinda new and doesn't cut deals haha
Dun duh duh dah!
Sounds like a job for
ASSURION!
Lol
Sent from my EVO using xda premium
jackpearce said:
Dun duh duh dah!
Sounds like a job for
ASSURION!
Lol
Sent from my EVO using xda premium
Click to expand...
Click to collapse
pretty much hahaha. just got to find $100... since i don't have tep
http://newsroom.sprint.com/article_display.cfm?article_id=2522
no way
There is a non-refundable deductible ranging from $50 to $200 per approved claim for lost, stolen or damaged (physical or liquid) phones.
Screw that. Extended warranties are a cash cow for them and a bad deal for the consumer.
I was originally lied to when I signed up. They told me that I just get a brand new device if anything happens to mine. Screen broke, brought it in, and they asked for $100. I told them they never told me about any deductible but they insisted that I was lying. Fought it over and over, got to a higher up, they dropped it to $50, and got my new phone. **** Sprint. They wouldn't hire me because I was too honest. Once I get this new job I will gladly pay my early termination fee and ditch this B.S. and cannot wait!
... Sent from my 'Oops! Should've bought the S3!' via XDA-Developers App.
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
jesuscash said:
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
chriswbush said:
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
My experience as well. Right now I have TEP AND asurion cuz asurion covers loss, while BB covers water damage, which TEP doesn't. . been trying to figure which one to cancel, but I know if I lose it, I'll mid asurion, if I drop it in the toilet, I'll wish I still had BB insurance. Either way, I lose.
Sent from my EVO using xda premium
scottspa74 said:
My experience as well. Right now I have TEP AND asurion cuz asurion covers loss, while BB covers water damage, which TEP doesn't. . been trying to figure which one to cancel, but I know if I lose it, I'll mid asurion, if I drop it in the toilet, I'll wish I still had BB insurance. Either way, I lose.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
The sprint tep covers water damage lol its any damage what so ever that's how I fried my phone xD literary a raining day and I continued to use my phone until it borked also its 11 a month but no other insurance covers theft just saying even if I did get it stolen paying 100 for theft compared to paying for a full phone for its price ,that's how I justifiy the 11 a month and you never know some sprint rep won't care about deduct and five it to you for free like they have twice to me xD
Sent from my EVO using Tapatalk 2
open
I think it's always open enrollment actually. I bought this phone couple months ago off craigslist for 160 and called to activate. The girl almost begged me to sign up for insurance.
When i got out of school i got a job selling appliances. Any extended warranty we sold we
got 28.5%. Good salespeople made much more selling plans than appliances.
jesuscash said:
I don't know.
I've gotten 3 phones replaced (broken screen, broken charging port, and obvious water damage) all without paying the deductible. Guess the people at my sprint store like me lol
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Wow. I've had to pay $100 about 6 times for my EVO 3D. Was fluckin' pissed. I've had nothing but bad customer service at any sprint store and with almost every sprint rep.
chriswbush said:
Yeah I've never had to pay for deductible I've gotten my cracked s3 replaced non charge and my fried EVO LTE replaced also and I've never had to argue with them just brought it in got it replaced 2 days after
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
You gotta be kidding me. I guess I have dumbass written all over me. But then again... I've only been a sprint customer for 8 years. Lmao.
chriswbush said:
The sprint tep covers water damage lol its any damage what so ever that's how I fried my phone xD literary a raining day and I continued to use my phone until it borked also its 11 a month but no other insurance covers theft just saying even if I did get it stolen paying 100 for theft compared to paying for a full phone for its price ,that's how I justifiy the 11 a month and you never know some sprint rep won't care about deduct and five it to you for free like they have twice to me xD
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I was told my deductible on the LTE EVO is $150.
Sent from my EVO using xda app-developers app
You normally dodge a deductible when you deal with Sprint, in person. Over the phone, you'll be directed to use Asurion which 9/10 guarantees you'll be paying that deductible.
You can't avoid it (Asurion) if you've lost the phone & barely avoid it with water damage.
Sent from my EVO using xda premium
Heck with sprint April 1st is my day
Genjinaro said:
You normally dodge a deductible when you deal with Sprint, in person. Over the phone, you'll be directed to use Asurion which 9/10 guarantees you'll be paying that deductible.
You can't avoid it (Asurion) if you've lost the phone & barely avoid it with water damage.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Any time I've went into sprint they tell me I need to call asirion or they tell me they will do it for me. Tried different reps on different days even. Or they would tell me to downgrade to an EVO shift or EVO og.
Sent from my EVO using xda app-developers app
BB black tie works great IMO, no hassles, new device and no questions for $10mo.
Sent from my Evo 4G LTE using xda app-developers app
My previous post I typed I have TEP AND asurion. Oops. I meant TEP and BB black tie. Can't decide which to get rid of. BB has no deductible, but doesn't cover loss/theft. I found out the hard way. I lost my Evo 2mo after I bought it and I had cancelled my TEP and had BB insurance, had to buy a new Evo full price. When I did, I started asurion/TEP again.
Still haven't cancelled BB. I know I'm getting ripped off paying for both? I just can't decide which to keep.
Sent from my EVO using xda premium
Went to BB to swap out my phone due to problems with power button, etc. Geek Squad said phone was on back order for an indeterminate time. But, they were more than willing to give me a pos loaner phone for $150 till they received them.
Sent from my EVO using xda app-developers app
iandmacdonald said:
Went to BB to swap out my phone due to problems with power button, etc. Geek Squad said phone was on back order for an indeterminate time. But, they were more than willing to give me a pos loaner phone for $150 till they received them.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Yep been like that for a bit I had to exchange mine in and they said it would take a week to get so I went to the main sprint regional headquarters and they luckily had a refurbished one in stock..
Sent from my cat riding a dinosaur chasing a UFO!!
iandmacdonald said:
Went to BB to swap out my phone due to problems with power button, etc. Geek Squad said phone was on back order for an indeterminate time. But, they were more than willing to give me a pos loaner phone for $150 till they received them.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I was just as sprint yesterday and they ordered me one no problem
Sent from my EVO using Xparent BlueTapatalk 2
BB=Best Buy. I bought my phone there and have black tie protection. Sprint won't touch my phone.
Sent from my EVO using xda app-developers app
CwbAnDroidCwB said:
I was just as sprint yesterday and they ordered me one no problem
Sent from my EVO using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
word
Don't they offer substitutes if they're OOS?
They offered me an Epic for a $150 deductible.
Sent from my EVO using xda app-developers app
gpz1100 said:
Don't they offer substitutes if they're OOS?
Click to expand...
Click to collapse
yeah thats how i got this.
the 3d was oos.
they didnt even side swap it with the s2, they upgraded me without using my upgrade.
Got my EVO LTE refurb yesterday
Sent from my EVO using Xparent BlueTapatalk 2
I'm reading through all of these responses, and nothing besides the last response seems relevant to my original post. Best Buy offered me no upgrades or swaps or anything. They sent me over to Geek Squad whom is no in-charge of black tie protection plans. They offered me the Epic as a "loaner" phone while I waited for a replacement off back order. Everyone is talking about Sprint, etc. Sprint told me flat-out, they are not touching my phone, either Best Buy or HTC I talk to.
Sent from my EVO using xda app-developers app
Had to take mine in to BB in august they were OOS and offered a GS3 or Optimus G. I chose to wait though the GS4 was out and i knew the G2 was coming soon, no sense in getting a new old phone. Upgrade in Feb so i can wait on next years crop of phones especially if we really get the update to 4.3 and sense 5 I can hold off till all the phones are announced.
iandmacdonald said:
I'm reading through all of these responses, and nothing besides the last response seems relevant to my original post. Best Buy offered me no upgrades or swaps or anything. They sent me over to Geek Squad whom is no in-charge of black tie protection plans. They offered me the Epic as a "loaner" phone while I waited for a replacement off back order. Everyone is talking about Sprint, etc. Sprint told me flat-out, they are not touching my phone, either Best Buy or HTC I talk to.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
That's why if you want a Sprint device .....get it from Sprint......
Sent from my EVO using Xparent BlueTapatalk 2
CwbAnDroidCwB said:
That's why if you want a Sprint device .....get it from Sprint......
Sent from my EVO using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
I get my phones from bb and have their black tie insurance. Ive had my lte replaced 3 times for damage already at no extra charge from bb and i received them all within 3 days. I used to have the 3d which i also got replaced 3 times by them at no extra charge within 3 days each time. I got my lte because the last time i broke my 3d they were oos so instead of giving me a g2 they upgraded me at no cost and without using my upgrade. I had to get a loaner about 5 months ago from them when i needed a replacement and it was only $50, which i got back when i returned it. Dont know why the op is having so much trouble but ive had nothing but great experiences every time and have nothing but good things to say about black tie insurance.
Sent from my Evo 3G LTE
Sprint doesn't do much better these days unless you paid extra for the insurance plan.
ronnienyc said:
Sprint doesn't do much better these days unless you paid extra for the insurance plan.
Click to expand...
Click to collapse
And you still have to pay a deductible for a replacement.
Sent from my Evo 3G LTE
youdug said:
And you still have to pay a deductible for a replacement.
Sent from my Evo 3G LTE
Click to expand...
Click to collapse
Im on my 4th EVO LTE....have yet to pay a single penny
Sent from my EVO using Xparent BlueTapatalk 2
I'm on my 4th refurbed EVO LTE as well... just got my newest one last week from Sprint.
Same thing with my LGOG. I bricked it a few days ago and went to get it replaced. They told me its on back order and if I don't receive one in 10 days (this was like Saturday) that I can come in and pick a phone of my choice. Anythings better than this nexus S 4g I'm using.
Sent from my Nexus S 4G using xda app-developers app
Yes, this is what they told me over the phone. $700 credit they will give me for the phone. I will either go with the one, or pay $100 more and get the Note 3.
Sent from my EVO using xda app-developers app