ok so i got this phone on the 5th i believe and ever since that day i have had a case on it but today i was with some people and they wanted to see how it looked without a case. so i took it off and gave it to him and while he was looking at it he turned to me and said "is this supposed to be bent?" so in shock i look at my phone and sure enough the metal bar or strip i guess you would say that is under the home button by the mic is dented toward the back of the phone. since im very careful with my phones and haven't dropped this phone at all and my og evo thats 2 years old doesn't have a scratch on it so i can't figure out where it came from.
so would i be able to take it to the sprint store i got it from and replace it? its just one of those things that once you saw it, it can't be unseen and its driving me absolutely nuts
isn't replacement only valid for 14 days ?
i had my evo 4g lte and 2 days after using it , it went dead.
inst1029 said:
isn't replacement only valid for 14 days ?
i had my evo 4g lte and 2 days after using it , it went dead.
Click to expand...
Click to collapse
Return to cancel is 14 days, replacement/exchange is 30 days
So you're going to take back what I'm guessing is a perfect running phone, cause a thin metal strip is slightly bent? Dude if you have no clue how it bent, then I'm sure eventually the new phone will probly bent at some point. Regarless I think you only had 14 days anyways and I'm sure the sprint store will blame you for the bent strip. I say put it and the case and forget it.
Sent from my EVO using XDA
In my experience sprint is evil.. >. >
shook187 said:
So you're going to take back what I'm guessing is a perfect running phone, cause a thin metal strip is slightly bent? Dude if you have no clue how it bent, then I'm sure eventually the new phone will probly bent at some point. Regarless I think you only had 14 days anyways and I'm sure the sprint store will blame you for the bent strip. I say put it and the case and forget it.
Sent from my EVO using XDA
Click to expand...
Click to collapse
thats what i figured. but idk its just killing me knowing its there haha
Take it back. It needs to be as close to perfect as possible.
can it be exchanged to another device ?
i purchased et4g from sprint local store on 6/3 and the guy told me i have 14 days to cancel or exchange it. On 6/15 i exchanged the et4g for evo 4g lte, the sprint employee told me it doesn't extend the 14 days exchange period.
Yeah they basically told me I'm screwed and there is nothing I can do... this is going to kill me since I'm a perfectionist. Especially with my evo's
Sent from my EVO using Tapatalk 2
PhxkinMassacre said:
Yeah they basically told me I'm screwed and there is nothing I can do... this is going to kill me since I'm a perfectionist. Especially with my evo's
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
You call it perfectionist, I call it a case of OCD.
Sent from my EVO using XDA
shook187 said:
You call it perfectionist, I call it a case of OCD.
Sent from my EVO using XDA
Click to expand...
Click to collapse
Yeah that to haha
Sent from my EVO using Tapatalk 2
Take it back!! Get it replaced with a brand new one!!!!
They already said they he can't. :thumbdown:
Sent from my EVO using XDA
shook187 said:
They already said they he can't. :thumbdown:
Sent from my EVO using XDA
Click to expand...
Click to collapse
He CANT cancel his service. He CAN return the phone in exchange for a brand new one
assumption said:
He CANT cancel his service. He CAN return the phone in exchange for a brand new one
Click to expand...
Click to collapse
It pass his 14 days that sprint allows.
Sent from my EVO using XDA
shook187 said:
It pass his 14 days that sprint allows.
Sent from my EVO using XDA
Click to expand...
Click to collapse
What about the warranty through HTC?
Now that I think of it, sprint is evil, and it would be a pain in the ass, but HEY, he could get lucky and get a cool rep?
assumption said:
What about the warranty through HTC?
Now that I think of it, sprint is evil, and it would be a pain in the ass, but HEY, he could get lucky and get a cool rep?
Click to expand...
Click to collapse
HTC doesn't cover physical damage.
Sent from my EVO using XDA
yeah the only thing i can do it take it to a service center and see it they can straighten it. but all sprint phones come with a 12 month manufacturer defect warranty. so maybe i can fiddle with a port or something to see if they will replace it? its a **** move but might consider it unless i can go to the sprint store when the cool guy is there. they guy there was kinda new and doesn't cut deals haha
Dun duh duh dah!
Sounds like a job for
ASSURION!
Lol
Sent from my EVO using xda premium
jackpearce said:
Dun duh duh dah!
Sounds like a job for
ASSURION!
Lol
Sent from my EVO using xda premium
Click to expand...
Click to collapse
pretty much hahaha. just got to find $100... since i don't have tep
Related
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
Click to expand...
Click to collapse
Or...they're out of stock because the phones are severely discounted...
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
Click to expand...
Click to collapse
It's out of stock because of the fact that it will be a replacement (ie refurbished) phone. Those phones come from a completely different place than the "new" ones. Thus the wait. I've had to go through this three times already, every time my replacement phone came in around 3 days. Best of luck
walkingcorpse said:
It's out of stock because of the fact that it will be a replacement (ie refurbished) phone. Those phones come from a completely different place than the "new" ones. Thus the wait. I've had to go through this three times already, every time my replacement phone came in around 3 days. Best of luck
Click to expand...
Click to collapse
Just call HTC Directly, they are more flexible and reliable then Sprint and Assurion
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
Sent from my PG86100 using xda premium
dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Yeah that's kinda sad.. Lol
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
Click to expand...
Click to collapse
That's cause replacements have to be ordered, DERPS, is what we called it.
Sprint cannot hand out good backstock for problems unfortunately. They order them to the store. They will let you keep your current malfunctioning phone till your replacement comes in.
I worked phone repair for them, although never used their service, t mobile ftw.
Sent from my HTC EVO 3D X515m using Tapatalk
scariola said:
That's cause replacements have to be ordered, DERPS, is what we called it.
Sprint cannot hand out good backstock for problems unfortunately. They order them to the store. They will let you keep your current malfunctioning phone till your replacement comes in.
I worked phone repair for them, although never used their service, t mobile ftw.
Sent from my HTC EVO 3D X515m using Tapatalk
Click to expand...
Click to collapse
While this is true, if they are on backorder some stores lean more towards doing an in-store exchange if they are nice enough. Some customers come in all pissed off and demand a new one in store and if your manager is as much of a pushover as mine, then they will get a new one. They use that in order to eliminate wait for that certain customer. I work service and repair for them as well.
Sent from my PG86100 using xda premium
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
Click to expand...
Click to collapse
My wife and I just went through the same thing with her phone. Had to order a replacement, was told 3 days, a week later we finally got her phone. Got the phone home only to realize that there were burn-in marks and the buttons on the bottom weren't lit correctly. Fortunately for me they had another one in the back that was much better.
I asked the rep why the 3D was back ordered and without hesitation he told me that it was due to all the issues the phone had. He claimed they replace quite a few a day (for what it's worth).
dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I just find that interesting because the store told me I may not get a EVO 3D. They said it might be a EVO 4G, which I stated that was not an acceptable replacement. They then stated that it might be a Galaxy S phone. So we'll see what happens.
Sent from my HTC EVO 3D using XDA Premium
Katt50 said:
I just find that interesting because the store told me I may not get a EVO 3D. They said it might be a EVO 4G, which I stated that was not an acceptable replacement. They then stated that it might be a Galaxy S phone. So we'll see what happens.
Sent from my HTC EVO 3D using XDA Premium
Click to expand...
Click to collapse
Galaxy s.... Not SII?
Sent from my PG86100 using Tapatalk 2 Beta-5
ktrotter11 said:
Galaxy s.... Not SII?
Sent from my PG86100 using Tapatalk 2 Beta-5
Click to expand...
Click to collapse
They said the new Galaxy S, so I'm thinking so. Not the smartest in my Sprint store. I'm going to be very picky for an replacement.
Sent from my HTC EVO 3D using XDA Premium
Just got the same thing from my local store. Ordered a replacement on Thurs, it was "backordered" and 5-7 business days. Picked it up today. Came in a small yellow box that I originally thought is a car charger or something.
Did you break root and restore to original?
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
garmar said:
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
Click to expand...
Click to collapse
Sprint doesn't care if you root your phone now so no need to restore it.
Oh and I took my phone in for a digitizer issue. Was told they had to order me a phone. The new one 'old' one had dead spots in the touch screen now they have ordered me another one. Both times the phone was backordered and there were no other phones on the 'other list'. First time phone took 3 business days to get to me. We'll see how long this one takes.
garmar said:
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
Click to expand...
Click to collapse
I always flash a stock unrooted Rom before I bring my phone is repairs. They usually look for the superuser app only though so you wouldn't need to do anymore than that. I had a digitizer issue too. It took them 5 days to get it. I got lucky though, my refurb was in great condition.
Sent from my PG86100 using Tapatalk 2
Yeah no need to restore your phone. I even had a rep tell me that my phone was rooted and I said it was and they were still going to repair it.
dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
The TMO Galaxy S II is also free with 2 year contract. Only an idiot would pay 100 for an OG Evo and 2 year contract right now.
falconey07 said:
Sprint doesn't care if you root your phone now so no need to restore it.
Oh and I took my phone in for a digitizer issue. Was told they had to order me a phone. The new one 'old' one had dead spots in the touch screen now they have ordered me another one. Both times the phone was backordered and there were no other phones on the 'other list'. First time phone took 3 business days to get to me. We'll see how long this one takes.
Click to expand...
Click to collapse
I called Sprint directly and they confirmed that the EVO 3D is out of stock now, with no idea when it will be in. When I asked what the replacement would be if they couldn't get one, I was told that I would be receiving an EVO 3D.
Sent from my HTC EVO 3D using XDA Premium
Update.
Store just called. They got the replacement phone in and it's not a EVO 3D. It's a EVO 4G, which I point blank refused. Store stated that it was a mistake and they will be returning it.
Sent from my HTC EVO 3D using XDA Premium
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
After my 3rd evo I'm kinda done with HTC for a while. Plenty of development activity over there.
Rippley05 said:
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
The E4GT is probably going for more than the 3D right now on ebay and stuff. Call Sprint retentions, have them give you an upgrade, sell your sammy and buy the evolte at $200. Make it happen
fpineda101 said:
The E4GT is probably going for more than the 3D right now on ebay and stuff. Call Sprint retentions, have them give you an upgrade, sell your sammy and buy the evolte at $200. Make it happen
Click to expand...
Click to collapse
I'll try that, I'm not too optimistic about it tho lol.
Sent from my PG86100 using xda premium
i might try this as well....$100 for that phone is a good deal...my charge port is about gone too. and i wouldnt call the sgs2 a POS phone. it was one of the best android phones out. its better than the evo3d IMO. did you do this online or did you call in?
I'd trade phones with you...
Sent from my PG86100 using Tapatalk 2
It's all good, I went to at&t and bought the only one-x Best Buy had..I guess it somehow didn't get stuck in customs? I'm not sure
I have 30 days to decided if I wanna keep it, I'm disappointed..but I will sell the Epic 4G touch if anyone is interested. PM me.
I pm you....
Sent from my PG86100 using XDA
My plan is to do this when the LTE comes out. It should work. I know some people get their 3Ds that way.
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
Is this still valid?
Sent from my PG86100 using XDA
I'd be more than willing to trade. Marylander here.
EDIT: Ooops. Didn't read the comments.
Rippley05 said:
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
I'd like to add here if it's not too late; the Epic Touch 4G is a fantastic phone. I strongly recommend you play with it a bit before getting rid of it.
starplaya93 said:
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
Click to expand...
Click to collapse
I am in the same boat as well. I've cracked my second Evo 3D within 2 months of each other. I haven't cracked any of my previous phones over the past 9 years, but I've had bad luck with my 3D lol. I am also about to drop Sprint for Verizon due to coverage at and near my house, basically non-existant. I moved from Hawaii to DC because of being Military and where I am at now sucks big time. I've been here for a while and have tried the airwave thing, but my area sucks in general. I have a Verizon blackberry for work and it always has reception where my Evo and Evo3D does not. Also, has anyone else had this happen to them?
starplaya93 said:
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
Click to expand...
Click to collapse
Curious as well.
Wait a month try to sell the epic for 300. Then u might be able to find an evo on craigslist for 400.
Sent from my PG86100 using xda premium
Cloaker said:
Curious as well.
Click to expand...
Click to collapse
Alright guys. Just for ****s and giggles I went on phoneclaim.com and filed a claim. Didn't follow through all the way but they said I would get an evo3dpur purple as my replacement and it was on back order and could take up to 3 days to get it. I never knew it came in purple and I wonder what OS it would come with.
Sent from my PG86100 using XDA
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
eXplicit815 said:
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
Click to expand...
Click to collapse
Damn dude. That sucks.
Sent from my PG86100 using XDA
eXplicit815 said:
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
Click to expand...
Click to collapse
Same here. Mine since monday. Wont get one until next week on Wednesday
While testing out some lighting I handed the phone to a friend to see how well the camera handles different types of lighting. Needless to say it slipped out of his hands when he jumped from a wasp frightening him. Drop from a little higher than waist high, but it did slide a little. Touch screen still works, but some pieces of glass did fall off (it chipped in layers- there's still glass just seems to be missing the top layer on some parts of the crack.
Photos to be up soon just got my replacement from asurion in ~3 days (was quoted 10-14). It's also new not a refurb . Otterbox on its way also.
Most surprising part was how badly the edge got muffed up was expecting the metal (aluminum?) piece to be a little harder and not this soft.
Focus goes really bad here sorry. The next one shows the crack went all the across the screen I think it spread after a day.
This one shows how badly the bezel got scratched up.
And the phone barely fits in the asurion envelope
All these drop reports which I blame the smooth metal makes me feel good I bought a case day of purchase
Sent from my EVO using xda premium
ckoadiyn said:
All these drop reports which I blame the smooth metal makes me feel good I bought a case day of purchase
Sent from my EVO using xda premium
Click to expand...
Click to collapse
It was my fault for handing the phone to a friend without any protection on it . Although the back is pretty smooth I like to blame the thinness of the phone.
chococrazy said:
It was my fault for handing the phone to a friend without any protection on it . Although the back is pretty smooth I like to blame the thinness of the phone.
Click to expand...
Click to collapse
Lol maybe also ur pics are small and highly pixelated
Edit well in the xda app anyways....
Sent from my EVO using xda premium
ckoadiyn said:
Lol maybe also ur pics are small and highly pixelated
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Didn't have my dslr handy and couldn't get my new El Tevo to focus for its life...
They shouldn't be too small try clicking on them they're thumbnails.
Thanks for sharing and I'm happy to hear the insurance handled your claim so quickly. I am also thankful for these pictures as they made me extra assured that having a case and screen protector on is a good choice for me.
Oh and for those wondering it was a garage floor- smooth concrete no epoxy on it or anything.
chococrazy said:
Didn't have my dslr handy and couldn't get my new El Tevo to focus for its life...
They shouldn't be too small try clicking on them they're thumbnails.
Click to expand...
Click to collapse
Yeah its just the xda app n even clicking on them they are the smw in browser they just open up n pics look fine.
Sent from my EVO using xda premium
How much was the deductible? 100 or 150? Cuz I heard it was suppose to raise due to the LTE being new
Sent from my HTC Sensation Z710a using xda premium
alfamega190 said:
How much was the deductible? 100 or 150? Cuz I heard it was suppose to raise due to the LTE being new
Sent from my HTC Sensation Z710a using xda premium
Click to expand...
Click to collapse
$100.
I called sprint before setting up the claim on phoneclaim to make sure because I too thought it was $150. Didn't want to muck anything up by asking about the $150. But still it's amazing how the asurion guy quoted sprint (who then told me) I'd get it within 10-14 days because they had no stock but instead got it in 3.
EDIT:
Just said bye to the old El Tevo it went out to the mail today.
Prices go up 6/17.
Attachment is from androidcentral. I would provide a link....but I'm under 10 posts.
pharaoh0 said:
Prices go up 6/17.
Attachment is from androidcentral. I would provide a link....but I'm under 10 posts.
Click to expand...
Click to collapse
Yup seems to right just found this
:
http://community.sprint.com/baw/thread/88792
chococrazy said:
Yup seems to right just found this
:
http://community.sprint.com/baw/thread/88792
Click to expand...
Click to collapse
Those are unbelievable prices. I guess Sprint is tired of getting ripped off by people lieing and saying there phone got stolen/lost and selling them on eBay. Oh well screw TEP and now I'm rockin Gocare.com.
SENT FROM MY EVO 4G LTE!!!
I wish Sprint and Asurion would change the pricing based on past usage of the program. If you haven't replaced a phone in X months/years, then you should get Y% off of your premium/deductible. I am debating another option because $11/mth is just ridiculous.
xbmoyx said:
Those are unbelievable prices. I guess Sprint is tired of getting ripped off by people lieing and saying there phone got stolen/lost and selling them on eBay. Oh well screw TEP and now I'm rockin Gocare.com.
SENT FROM MY EVO 4G LTE!!!
Click to expand...
Click to collapse
I'm not sure that was the case. The esn certainly would be flagged and if it was an issue, the person selling it could easily be traced, insurance fraud style.
I agree tho, the prices are silly. I'll likely be dropping TEP as well
Sent from my EVO using xda premium
Rippley05 said:
I'm not sure that was the case. The esn certainly would be flagged and if it was an issue, the person selling it could easily be traced, insurance fraud style.
I agree tho, the prices are silly. I'll likely be dropping TEP as well
Sent from my EVO using xda premium
Click to expand...
Click to collapse
If not insurance fraud if the phone was stolen can't it be tracked and someone arrested? There are EVO LTEs on eBay already with Bad ESNs.
SENT FROM MY EVO 4G LTE!!!
Lol, ok that is good. Well I'm a lot happier now to see that the price is still 100.
Sent from my HTC Sensation Z710a using xda premium
Rippley05 said:
I'm not sure that was the case. The esn certainly would be flagged and if it was an issue, the person selling it could easily be traced, insurance fraud style.
I agree tho, the prices are silly. I'll likely be dropping TEP as well
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Even with a bad ESN the phone is worth something. Plus from what I've read a lot of people claim the phone as lost or stolen in the insurance claim for things like cracked screens wait ~30 days then post it up for sale or call and claim they found it and try to get it taken of the esn blacklist... Also suprsingly the asurion envelopes don't have tracking #s...
pharaoh0 said:
I wish Sprint and Asurion would change the pricing based on past usage of the program. If you haven't replaced a phone in X months/years, then you should get Y% off of your premium/deductible. I am debating another option because $11/mth is just ridiculous.
Click to expand...
Click to collapse
I think another good option would be a discount for users who buy tough cases like an otterbox
Sent from my EVO using XDA
What other options do we have for insurance? I'd like to look at other options because I'm sick of sending Sprint more and more money for them to take perks away.
So me and my buddies went go karting today and this is what happened to his phone. Its rooted and unlocked, and everything still works though. Do you think Sprint would give him a replacement if he took it in?
Sent from my ADR6410LVW using Tapatalk 2
Bend it back?
There's an entire thread regarding this in general
Sent from my EVO using Tapatalk 2
That is unfortunate.
Lesson : no go carting with uncased Evo.
sent from my LTEvo
I went into Sprint the other day and they say they cover rooted/unlocked phones regardless.. if there's insurance. I thought it was weird too.
But you said it works fine.. So I doubt they'd do anything. Lol.
chakolate said:
I went into Sprint the other day and they say they cover rooted/unlocked phones regardless.. if there's insurance. I thought it was weird too.
But you said it works fine.. So I doubt they'd do anything. Lol.
Click to expand...
Click to collapse
That's been their policy for the past year. Most just don't know about it
Sent from my EVO using Tapatalk 2
Oh GOD! That looks crazy. Too bad its not bent the other way then its gonna be like the Galaxy Nexus. LOL!
Rxpert said:
That's been their policy for the past year. Most just don't know about it
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
The insurance through asurion covers it. If you need a tech to fix it or replace it then that's a no go, as it is considered physical damage
Sent from my EVO
I have to take mine in too. Im wondering where the water indicator stickers are
Sent from my SPH-D710 using xda app-developers app
Nothing a little duct tape couldn't fix! haha
But I dropped my first EVO LTE from the roof of my parents motorhome (about 10 ft. up) when it feel out of my pocket. I have the black tie protection plan from best buy and they ended up just giving me a new phone. I guess it was just too expensive or easier to just replace it. It fell flat on the screen and shattered the glass. Nothing else was damaged from what i could tell. I was surprised they didn't fix it though as it still responded to touch. I was even able to connect it to my tv using an MHL adapter and make a more recent backup before sending it in.
So, my DNA screen cracked, as some of u may know. Well according to my tracking #, HTC got my device saturday, now i know they probably didnt even know it arrived until today. But i havent got an email, or a call from them yet. Have any of u dealt with HTC repair? And if so....did they contact u to let u know they recieved your device? Also, how are they to deal with? Were they efficiently fast? Thanks guys. Any replies with knowledge of HTC repair would be greatly appreciated.
I paid the full 600.00 retail for my DNA, and i was sure to put my receipt showing that in with the phone i sent them. Lol. So u can see why i would b a little worried about it.
Zound
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
I sent my Dna for repair too. I did not check the tracking number yet. But customer service was good. I had problems with sim not being recognized.
How much they quoted you for a screen repair?
Sent from my Galaxy Nexus using XDA Premium App
droidxrooting said:
I sent my Dna for repair too. I did not check the tracking number yet. But customer service was good. I had problems with sim not being recognized.
How much they quoted you for a screen repair?
Sent from my Galaxy Nexus using XDA Premium App
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Click to collapse
Free. It wasnt my fault lol. It got hot while charging, i unplugged it and stepped out in the cold for a cig, i literally heard, and felt it crack in my hand. Theres no physical damage to the device. Its NEVER been dropped.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
Damn, where do you live at? Siberia? What was the outside temp when that happened? No amount of tech can defeat simple physics I suppose...
toby1064 said:
Damn, where do you live at? Siberia? What was the outside temp when that happened? No amount of tech can defeat simple physics I suppose...
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I live in montana at this time. Have family here. The temp was below freezing. Lol. Im telling u, it was not my fault! They told me over phone it was covered. They have to replace it. No signs of a drop anywhere.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
zounduser said:
I live in montana at this time. Have family here. The temp was below freezing. Lol. Im telling u, it was not my fault! They told me over phone it was covered. They have to replace it. No signs of a drop anywhere.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
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Mine got delivered on the 29th but the HTC repair tracking says "request initiated". They dont see it as received yet. They told me it would take up to 3 weeks. What was the expectation that has been set with you time wise?
H
droidxrooting said:
Mine got delivered on the 29th but the HTC repair tracking says "request initiated". They dont see it as received yet. They told me it would take up to 3 weeks. What was the expectation that has been set with you time wise?
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I got email "in my spam email gmail" on the 28th. They are trying to make me pay 220.00 to fix the damn screen! I may just have to pay it. If they wont budge at all, i will pay it i guess. I dont want a phone with a cracked screen! It just pisses me off, because like i said.......the crack was NOT my fault!!!
What repairs are u receiving again bro?
Edit......i see now, sim problems.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
zounduser said:
H
I got email "in my spam email gmail" on the 28th. They are trying to make me pay 220.00 to fix the damn screen! I may just have to pay it. If they wont budge at all, i will pay it i guess. I dont want a phone with a cracked screen! It just pisses me off, because like i said.......the crack was NOT my fault!!!
What repairs are u receiving again bro?
Edit......i see now, sim problems.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
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It is kinda your fault, if its not your fault, whose fault is it. You took a hot phone in the cold. Glass cracks with extreme temperature changes.
But 220 does sound very high. I would think more like 100
Sent from my HTC6435LVW using xda app-developers app
Bigandrewgold said:
It is kinda your fault, if its not your fault, whose fault is it. You took a hot phone in the cold. Glass cracks with extreme temperature changes.
But 220 does sound very high. I would think more like 100
Sent from my HTC6435LVW using xda app-developers app
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Wow, ok, it isnt my fault. The phone should have never heated up like it did. How is that my fault? Lol. And ya, 220.00 is high.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
zounduser said:
Wow, ok, it isnt my fault. The phone should have never heated up like it did. How is that my fault? Lol. And ya, 220.00 is high.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
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Samsung charges 180. So its not terribly out of line.
Sent from my HTC6435LVW using xda premium
zounduser said:
Wow, ok, it isnt my fault. The phone should have never heated up like it did. How is that my fault? Lol. And ya, 220.00 is high.
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You might want to revise what you told HTC.
Ya, i saw that already, but in my defense.....the phone still got super hot when charging. Also, ive seen a few others with cracked screens already too!
I called htc to dispute the 220.00 fee. They are going to work with me, since they told me it was covered before i even shipped it to them.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
zounduser said:
Ya, i saw that already, but in my defense.....the phone still got super hot when charging. Also, ive seen a few others with cracked screens already too!
I called htc to dispute the 220.00 fee. They are going to work with me, since they told me it was covered before i even shipped it to them.
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Fighting a claim of "customer induced damage" is a *****. It's kind of a hostage situation. They have your phone and if you want it back repaired you have no choice but to pay up. If you choose not to they'll also charge you for shipping it back to add insult to injury. If they say no to a warranty claim it's still got to be repaired so you're kind of stuck. I hope it works out for you.
What can possibly make them repair cracked screen for free? Without any other signs of abuse? Any ideas?
Sent from HTC Droid DNA
zounduser said:
Wow, ok, it isnt my fault. The phone should have never heated up like it did. How is that my fault? Lol. And ya, 220.00 is high.
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
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PM me I will tell you possibly a cheaper option.
droidxrooting said:
PM me I will tell you possibly a cheaper option.
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Fix it your own damn self? Lol
That stinks though!
Posted from my Verizon Employee Edition DROID DNA #01749.
adamjamess said:
Posted from my Verizon Employee Edition DROID DNA #01749.
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Thats a nice way of showing that you are a verizon employee/on employee plan.
adamjamess said:
Fix it your own damn self? Lol
That stinks though!
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No, more legit option.
When you get it back, fixed, get a squaretrade warranty on it. ADH is covered and they are quick to repair or pay you retail.
It is well worth the $100 bucks
Thanks for the replies. Lol
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
Guess what............HTC repair just called me, they are covering the whole cost!!! No charge! Hell ya!!! Ill have it in 3-5 business days!!
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2