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I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
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Or...they're out of stock because the phones are severely discounted...
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
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It's out of stock because of the fact that it will be a replacement (ie refurbished) phone. Those phones come from a completely different place than the "new" ones. Thus the wait. I've had to go through this three times already, every time my replacement phone came in around 3 days. Best of luck
walkingcorpse said:
It's out of stock because of the fact that it will be a replacement (ie refurbished) phone. Those phones come from a completely different place than the "new" ones. Thus the wait. I've had to go through this three times already, every time my replacement phone came in around 3 days. Best of luck
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Just call HTC Directly, they are more flexible and reliable then Sprint and Assurion
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
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dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
Sent from my PG86100 using xda premium
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Yeah that's kinda sad.. Lol
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
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That's cause replacements have to be ordered, DERPS, is what we called it.
Sprint cannot hand out good backstock for problems unfortunately. They order them to the store. They will let you keep your current malfunctioning phone till your replacement comes in.
I worked phone repair for them, although never used their service, t mobile ftw.
Sent from my HTC EVO 3D X515m using Tapatalk
scariola said:
That's cause replacements have to be ordered, DERPS, is what we called it.
Sprint cannot hand out good backstock for problems unfortunately. They order them to the store. They will let you keep your current malfunctioning phone till your replacement comes in.
I worked phone repair for them, although never used their service, t mobile ftw.
Sent from my HTC EVO 3D X515m using Tapatalk
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While this is true, if they are on backorder some stores lean more towards doing an in-store exchange if they are nice enough. Some customers come in all pissed off and demand a new one in store and if your manager is as much of a pushover as mine, then they will get a new one. They use that in order to eliminate wait for that certain customer. I work service and repair for them as well.
Sent from my PG86100 using xda premium
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
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My wife and I just went through the same thing with her phone. Had to order a replacement, was told 3 days, a week later we finally got her phone. Got the phone home only to realize that there were burn-in marks and the buttons on the bottom weren't lit correctly. Fortunately for me they had another one in the back that was much better.
I asked the rep why the 3D was back ordered and without hesitation he told me that it was due to all the issues the phone had. He claimed they replace quite a few a day (for what it's worth).
dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
Sent from my PG86100 using xda premium
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I just find that interesting because the store told me I may not get a EVO 3D. They said it might be a EVO 4G, which I stated that was not an acceptable replacement. They then stated that it might be a Galaxy S phone. So we'll see what happens.
Sent from my HTC EVO 3D using XDA Premium
Katt50 said:
I just find that interesting because the store told me I may not get a EVO 3D. They said it might be a EVO 4G, which I stated that was not an acceptable replacement. They then stated that it might be a Galaxy S phone. So we'll see what happens.
Sent from my HTC EVO 3D using XDA Premium
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Galaxy s.... Not SII?
Sent from my PG86100 using Tapatalk 2 Beta-5
ktrotter11 said:
Galaxy s.... Not SII?
Sent from my PG86100 using Tapatalk 2 Beta-5
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They said the new Galaxy S, so I'm thinking so. Not the smartest in my Sprint store. I'm going to be very picky for an replacement.
Sent from my HTC EVO 3D using XDA Premium
Just got the same thing from my local store. Ordered a replacement on Thurs, it was "backordered" and 5-7 business days. Picked it up today. Came in a small yellow box that I originally thought is a car charger or something.
Did you break root and restore to original?
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
garmar said:
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
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Sprint doesn't care if you root your phone now so no need to restore it.
Oh and I took my phone in for a digitizer issue. Was told they had to order me a phone. The new one 'old' one had dead spots in the touch screen now they have ordered me another one. Both times the phone was backordered and there were no other phones on the 'other list'. First time phone took 3 business days to get to me. We'll see how long this one takes.
garmar said:
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
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I always flash a stock unrooted Rom before I bring my phone is repairs. They usually look for the superuser app only though so you wouldn't need to do anymore than that. I had a digitizer issue too. It took them 5 days to get it. I got lucky though, my refurb was in great condition.
Sent from my PG86100 using Tapatalk 2
Yeah no need to restore your phone. I even had a rep tell me that my phone was rooted and I said it was and they were still going to repair it.
dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
Sent from my PG86100 using xda premium
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The TMO Galaxy S II is also free with 2 year contract. Only an idiot would pay 100 for an OG Evo and 2 year contract right now.
falconey07 said:
Sprint doesn't care if you root your phone now so no need to restore it.
Oh and I took my phone in for a digitizer issue. Was told they had to order me a phone. The new one 'old' one had dead spots in the touch screen now they have ordered me another one. Both times the phone was backordered and there were no other phones on the 'other list'. First time phone took 3 business days to get to me. We'll see how long this one takes.
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I called Sprint directly and they confirmed that the EVO 3D is out of stock now, with no idea when it will be in. When I asked what the replacement would be if they couldn't get one, I was told that I would be receiving an EVO 3D.
Sent from my HTC EVO 3D using XDA Premium
Update.
Store just called. They got the replacement phone in and it's not a EVO 3D. It's a EVO 4G, which I point blank refused. Store stated that it was a mistake and they will be returning it.
Sent from my HTC EVO 3D using XDA Premium
ok so i got this phone on the 5th i believe and ever since that day i have had a case on it but today i was with some people and they wanted to see how it looked without a case. so i took it off and gave it to him and while he was looking at it he turned to me and said "is this supposed to be bent?" so in shock i look at my phone and sure enough the metal bar or strip i guess you would say that is under the home button by the mic is dented toward the back of the phone. since im very careful with my phones and haven't dropped this phone at all and my og evo thats 2 years old doesn't have a scratch on it so i can't figure out where it came from.
so would i be able to take it to the sprint store i got it from and replace it? its just one of those things that once you saw it, it can't be unseen and its driving me absolutely nuts
isn't replacement only valid for 14 days ?
i had my evo 4g lte and 2 days after using it , it went dead.
inst1029 said:
isn't replacement only valid for 14 days ?
i had my evo 4g lte and 2 days after using it , it went dead.
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Return to cancel is 14 days, replacement/exchange is 30 days
So you're going to take back what I'm guessing is a perfect running phone, cause a thin metal strip is slightly bent? Dude if you have no clue how it bent, then I'm sure eventually the new phone will probly bent at some point. Regarless I think you only had 14 days anyways and I'm sure the sprint store will blame you for the bent strip. I say put it and the case and forget it.
Sent from my EVO using XDA
In my experience sprint is evil.. >. >
shook187 said:
So you're going to take back what I'm guessing is a perfect running phone, cause a thin metal strip is slightly bent? Dude if you have no clue how it bent, then I'm sure eventually the new phone will probly bent at some point. Regarless I think you only had 14 days anyways and I'm sure the sprint store will blame you for the bent strip. I say put it and the case and forget it.
Sent from my EVO using XDA
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thats what i figured. but idk its just killing me knowing its there haha
Take it back. It needs to be as close to perfect as possible.
can it be exchanged to another device ?
i purchased et4g from sprint local store on 6/3 and the guy told me i have 14 days to cancel or exchange it. On 6/15 i exchanged the et4g for evo 4g lte, the sprint employee told me it doesn't extend the 14 days exchange period.
Yeah they basically told me I'm screwed and there is nothing I can do... this is going to kill me since I'm a perfectionist. Especially with my evo's
Sent from my EVO using Tapatalk 2
PhxkinMassacre said:
Yeah they basically told me I'm screwed and there is nothing I can do... this is going to kill me since I'm a perfectionist. Especially with my evo's
Sent from my EVO using Tapatalk 2
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You call it perfectionist, I call it a case of OCD.
Sent from my EVO using XDA
shook187 said:
You call it perfectionist, I call it a case of OCD.
Sent from my EVO using XDA
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Yeah that to haha
Sent from my EVO using Tapatalk 2
Take it back!! Get it replaced with a brand new one!!!!
They already said they he can't. :thumbdown:
Sent from my EVO using XDA
shook187 said:
They already said they he can't. :thumbdown:
Sent from my EVO using XDA
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He CANT cancel his service. He CAN return the phone in exchange for a brand new one
assumption said:
He CANT cancel his service. He CAN return the phone in exchange for a brand new one
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It pass his 14 days that sprint allows.
Sent from my EVO using XDA
shook187 said:
It pass his 14 days that sprint allows.
Sent from my EVO using XDA
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What about the warranty through HTC?
Now that I think of it, sprint is evil, and it would be a pain in the ass, but HEY, he could get lucky and get a cool rep?
assumption said:
What about the warranty through HTC?
Now that I think of it, sprint is evil, and it would be a pain in the ass, but HEY, he could get lucky and get a cool rep?
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HTC doesn't cover physical damage.
Sent from my EVO using XDA
yeah the only thing i can do it take it to a service center and see it they can straighten it. but all sprint phones come with a 12 month manufacturer defect warranty. so maybe i can fiddle with a port or something to see if they will replace it? its a **** move but might consider it unless i can go to the sprint store when the cool guy is there. they guy there was kinda new and doesn't cut deals haha
Dun duh duh dah!
Sounds like a job for
ASSURION!
Lol
Sent from my EVO using xda premium
jackpearce said:
Dun duh duh dah!
Sounds like a job for
ASSURION!
Lol
Sent from my EVO using xda premium
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pretty much hahaha. just got to find $100... since i don't have tep
I have a few questions that I was unable to find answers to by searching XDA.
I have had my new EVO for about 2 weeks.
I lost my EVO within days of adding the Sprint TEP, does anyone know if there is a waiting period to file a claim? I read on another forum that there is 14 day waiting period for lost/stolen claims, but I don't want to call and have them void my insurance. Also, does anyone know if Sprint TEP is sending out brand new EVOs because of how new they are? I don't want to end up getting a similar device because they don't have any.
Thanks
My buddy added it to his the same day he used it on his og EVO about six months ago.
Sent from my EVO using xda premium
they def have evos in stock!
http://support.sprint.com/support/a...ase-wh164052-20100707-144248?INTNAV=SU:SP:MVT
Not sure if this is legit or not.
I believe you were looking at my thread I was talking to sprint who was talking to asurion the asurion guy told her that it would take ~14 days and the phone would be new. I told her to put a note in my account that the phone should be brand new. The phone came in 2~3 days instead of the 14.
There is no waiting period. You're free to commit insurance fraud.
Sent from my EVO using xda premium
My wife is in insurance, I would never commit fraud.
shook187 said:
There is no waiting period. You're free to commit insurance fraud.
Sent from my EVO using xda premium
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Way to make outrageous, unwarranted assumptions.
To the op, I do not believe there is a waiting period.
Sent from my EVO using XDA
BlueGoldAce said:
Way to make outrageous, unwarranted assumptions.
To the op, I do not believe there is a waiting period.
Sent from my EVO using XDA
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My apologies to the original poster. Its just driving me nuts seeing all the evo's on ebay with bad ESN. I mean, how does a phone end up with a bad ESN when it been out barely a month?
Sent from my EVO using xda premium
Mine is at the bottom of a lake. 30ft deep.
There is no waiting period. Promise.
Sent from my EVO 4G LTE using xda premium
There is no waiting period to use TEP. Just an FYI, Asurion sometimes requests that you have a police report (within a certain period of time) in some cases of lost/stolen. Also, believe it or not, according to others, Asurion has Evo LTE refurbs in stock and are ready to fulfill your replacement needs. Good luck!
shook187 said:
My apologies to the original poster. Its just driving me nuts seeing all the evo's on ebay with bad ESN. I mean, how does a phone end up with a bad ESN when it been out barely a month?
Sent from my EVO using xda premium
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Lots of stolen/lost phones along with some insurance fraud phones as well lol.
Sent from LTEvo using XDA Premium
The evo lte on my line died about a week ago and I'm thinking about going through HTC since the phone is only 3 months old. I don't have time to stop at the sprint repair center near me and I honestly don't want to make time. Their new manager is a witch and I swore I'd never go back. Just would like to know a bit of htc's procedure (like do I have to come out of pocket) before I call their support number.
Sent from my SPH-L900 using xda app-developers app
I just had my screen replaced through HTC's warranty because I didn't have insurance on the phone. The only thing I paid for was shipping. I got the phone back in about a week.
abit_werke said:
I just had my screen replaced through HTC's warranty because I didn't have insurance on the phone. The only thing I paid for was shipping. I got the phone back in about a week.
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Ok that's not too bad I can deal with shipping and a week without the phone. Thanks
Sent from my SPH-L900 using xda app-developers app
Went to BB to swap out my phone due to problems with power button, etc. Geek Squad said phone was on back order for an indeterminate time. But, they were more than willing to give me a pos loaner phone for $150 till they received them.
Sent from my EVO using xda app-developers app
iandmacdonald said:
Went to BB to swap out my phone due to problems with power button, etc. Geek Squad said phone was on back order for an indeterminate time. But, they were more than willing to give me a pos loaner phone for $150 till they received them.
Sent from my EVO using xda app-developers app
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Yep been like that for a bit I had to exchange mine in and they said it would take a week to get so I went to the main sprint regional headquarters and they luckily had a refurbished one in stock..
Sent from my cat riding a dinosaur chasing a UFO!!
iandmacdonald said:
Went to BB to swap out my phone due to problems with power button, etc. Geek Squad said phone was on back order for an indeterminate time. But, they were more than willing to give me a pos loaner phone for $150 till they received them.
Sent from my EVO using xda app-developers app
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I was just as sprint yesterday and they ordered me one no problem
Sent from my EVO using Xparent BlueTapatalk 2
BB=Best Buy. I bought my phone there and have black tie protection. Sprint won't touch my phone.
Sent from my EVO using xda app-developers app
CwbAnDroidCwB said:
I was just as sprint yesterday and they ordered me one no problem
Sent from my EVO using Xparent BlueTapatalk 2
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word
Don't they offer substitutes if they're OOS?
They offered me an Epic for a $150 deductible.
Sent from my EVO using xda app-developers app
gpz1100 said:
Don't they offer substitutes if they're OOS?
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yeah thats how i got this.
the 3d was oos.
they didnt even side swap it with the s2, they upgraded me without using my upgrade.
Got my EVO LTE refurb yesterday
Sent from my EVO using Xparent BlueTapatalk 2
I'm reading through all of these responses, and nothing besides the last response seems relevant to my original post. Best Buy offered me no upgrades or swaps or anything. They sent me over to Geek Squad whom is no in-charge of black tie protection plans. They offered me the Epic as a "loaner" phone while I waited for a replacement off back order. Everyone is talking about Sprint, etc. Sprint told me flat-out, they are not touching my phone, either Best Buy or HTC I talk to.
Sent from my EVO using xda app-developers app
Had to take mine in to BB in august they were OOS and offered a GS3 or Optimus G. I chose to wait though the GS4 was out and i knew the G2 was coming soon, no sense in getting a new old phone. Upgrade in Feb so i can wait on next years crop of phones especially if we really get the update to 4.3 and sense 5 I can hold off till all the phones are announced.
iandmacdonald said:
I'm reading through all of these responses, and nothing besides the last response seems relevant to my original post. Best Buy offered me no upgrades or swaps or anything. They sent me over to Geek Squad whom is no in-charge of black tie protection plans. They offered me the Epic as a "loaner" phone while I waited for a replacement off back order. Everyone is talking about Sprint, etc. Sprint told me flat-out, they are not touching my phone, either Best Buy or HTC I talk to.
Sent from my EVO using xda app-developers app
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That's why if you want a Sprint device .....get it from Sprint......
Sent from my EVO using Xparent BlueTapatalk 2
CwbAnDroidCwB said:
That's why if you want a Sprint device .....get it from Sprint......
Sent from my EVO using Xparent BlueTapatalk 2
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I get my phones from bb and have their black tie insurance. Ive had my lte replaced 3 times for damage already at no extra charge from bb and i received them all within 3 days. I used to have the 3d which i also got replaced 3 times by them at no extra charge within 3 days each time. I got my lte because the last time i broke my 3d they were oos so instead of giving me a g2 they upgraded me at no cost and without using my upgrade. I had to get a loaner about 5 months ago from them when i needed a replacement and it was only $50, which i got back when i returned it. Dont know why the op is having so much trouble but ive had nothing but great experiences every time and have nothing but good things to say about black tie insurance.
Sent from my Evo 3G LTE
Sprint doesn't do much better these days unless you paid extra for the insurance plan.
ronnienyc said:
Sprint doesn't do much better these days unless you paid extra for the insurance plan.
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And you still have to pay a deductible for a replacement.
Sent from my Evo 3G LTE
youdug said:
And you still have to pay a deductible for a replacement.
Sent from my Evo 3G LTE
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Im on my 4th EVO LTE....have yet to pay a single penny
Sent from my EVO using Xparent BlueTapatalk 2
I'm on my 4th refurbed EVO LTE as well... just got my newest one last week from Sprint.
Same thing with my LGOG. I bricked it a few days ago and went to get it replaced. They told me its on back order and if I don't receive one in 10 days (this was like Saturday) that I can come in and pick a phone of my choice. Anythings better than this nexus S 4g I'm using.
Sent from my Nexus S 4G using xda app-developers app
Yes, this is what they told me over the phone. $700 credit they will give me for the phone. I will either go with the one, or pay $100 more and get the Note 3.
Sent from my EVO using xda app-developers app