Yeah we recently purchased a Htc One X an was loving the phone an then out of nowhere it stoped picking up a 4g signal it will connect to wifi without problem if it's avalible We have spent countless hours tring to figure out the problem an have some up with nothing tried changeing the apn an several other things we have came a cross but still no luck wondering if it's the phone or what the deal is if there is a fix to this problem if i wanted to only pick of wifi could have bought a nice laptop for what he phone cost any help would be much appricated
Is it just 4G that is broken, or is it 3G as well?
If no data is working, try toggling airplane mode, resetting APN to default, and make sure data and the antenna are both enabled, and if none work, try flashing a RUU.
If none work, it is most likely best to get a replacement.
Sent from my HTC EVARE_UL using xda premium
Related
I have tried multiple radios and roms but with no success. It's always the same issue. I can get 3G working fine. But once I turn on 4G, if I look in the radio settings, I can see it constantly switching between LTE and Unknown for the network type.
I've tried running fix permissions, on multiple radio/roms. What else can I do? I really need some help. If I can't find a solution I'm going to try and have the store replace it for me after unrooting.
This is my 3rd day of this issue. Could I have changed a setting somewhere unkowingly? What should I check and what should I troubleshoot?
Any help would be MUCH MUCH MUCH appreciated! Thanks in advance!
And before someone says search, I have scoured everywhere I could think of and in as many different ways as I can. I really need some expert help here!
Fixed!
I had a moment of clarity and remembered when I started having issues. Flashed cm7 rc.6 and checked my network settings. At some point I think I turned off National Roaming. Which I think was On before I was having issues.
Flipped the switch and restarted and viola! 4g is back and stable.
I was wrong! It didn't fix anything. I flashed to bamf 1.7 and the 4g issue continues. Help!
This may or may not help. I was having 4G issues as well. I was only getting 1X or 3G for days with an intermittent flash of 4G. I took another person's advice on here and I removed my Sim, booted without the Sim, and then put it back in. I have been in 4G since I did this.
The LTE radio app is helpful for fixing 4g issues. 1st switch to 3g than once you have it than change setting to LTE. That has worked for me in the past. Also make sure batt cover is on.
Sent from my ADR6400L using XDA App
Make sure you batt cover is on, antennas are integrated into it
Sent from my ADR6400L using Tapatalk
Thanks for all the input everyone! After 2 hours on the phone with Tier 3 support, flashing my phone, removing sim, privisioning my phone, resetting the network switches in my area and syncing multiple things on their end.... Nothing changed. They said is was my device and I'll have a new TB and sin on Tuesday! Lol
Thanks again!
Sent from my ADR6400L using XDA Premium App
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Click to expand...
Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
For the past 4 days or so my phone has been able to "connect" to the 4G network but I cannot receive data over it. However when I switch the phone to 3G only data works flawlessly. Calls and SMS works fine but the browser and any apps that use data say no connection. The connection icon is grey instead of blue.
I've been running CM7.1 on the thunderbolt just fine for months but I decided to use another ROM just to be sure. Put thundershed 1.6 on today and for a while 4G worked but it died again. was using radios 1.48.00.0906w_1, 0.01.78.0906w_1. Thought it may be a problem with those so I flashed the just-released 1.49.00.0406w_1, 0.01.79.0331w_1. No change.
I've gone through all the other troubleshooting steps too, hard/soft reset, battery pull. reseat SIM card, toggle airplane mode, switch off the LTE radio, etc. Called verizon and they confirmed I have a recent PRL.
Anybody have thoughts as to how I can fix this?
i've been getting in and out data connection with the newest radio on my thunderbolt atm...i'm starting to wonder if its the phone itself
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
disconnecktie said:
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
I really hope it is verizon and not my phone, but I've talked to them probably 3 times in the past 2 days and no one has even hinted that they are having network problems.
So right now I guess I just have to wait it out. Man I hate streaming music over 3g...
-Nex
Update on the situation - My 4G data is back after about a week.
Looks like I was temp banned from Verizons 4G for using too much of my unlimited plan. Can anyone confirm this happening to other people?
Thats what I suspect at least, it could be a coincidence and their 4G tower in my area was broken for almost exactly a week.
-Nex
I scanned this forum before creating this post and I'm pretty sure there isn't one already out there but please don't flame me if there is. I couldn't find any and I spent a good 30 minutes last night, trying to find something like this.
I purchased a used HTC Rezound recently but was unable to get 4G LTE to stay ON. I surfed various forums for a possible fix but couldn't find anything that I hadn't already tried.
This morning, I think I might have found a work-around. Here's what I did.
After activating the line and being able to get sporadic 4G LTE signal on the device, I went into the wifi settings on a hunch that maybe some unexplicable interaction was happening between wifi and the 4G radio. Wifi kept wanting to turn itself on and I kept fighting it by turning it off.
I located my home network and clicked 'forget network'. Once I did that, I went back to make sure wifi was OFF and that Mobile (data) was ON and WHAMMO!! Immediately, the 4G LTE indicator popped back on and I've been rocking 4G for about 2 hours now, without a single blip. I've watched an entire episode of 24 on Netflix in an area of my house where I've confirmed that I have a weak signal and still, no problems at all.
So my Question is this: Is there any other way to disable wifi without having to 'forget' the network when I want to use wifi? (Other than what might seem obvious by turning wifi OFF when I know that doesn't get rid of the 4G dropouts).
It's really only an inconvenience at this stage. All I'd have to do to connect is re-enter the password and since I don't use wifi when I'm at home because I have Unlimited Data, it's not really a big deal but it just seems that the OS on this phone was purposely designed in a way to take people OFF the 4G network when their phone is 'familiar' with a wifi system they're near.
======================== UPDATE ====================
There is no issue with the phone. The issue was an activation issue and I was able to eliminate the problem by trial and error. It turns out, the way I was able to get the device to connect had to do with re-seating the SIM. Once I did, the phone has been flawless in connectivity to both 4G LTE and wifi regardless of the combination of wifi settings. I hope this is useful to anyone reading the thread.
Is your Rezound stock or custom?
LTE will disable when WiFi is activated, most LTE phone does this by design. I have experienced where my Rezound's WiFi would want to turn on automatically on the clean rom, re-flashed and everything was good.
I personally never had issues with my Rezound. If fact, the Rezound has one of the best radios to date. The fact that HTC integrated the antenna into the battery case housing is what makes it a strong contender for receiving radio waves..
Sent from my iPhone 5
Go in advanced settings wifi settings (menu advanced settings)and disable the automatically turn on wifi setting. (Not exactly sure what its called as I hate sense and I'm not running it) but ull see it in advanced settings and then when u want to actually use wifi just enable wifi.
Problem solved
Sent from my ADR6425LVW using xda app-developers app
Well, I'm on stock ICS but rooted with S-OFF. The wifi, even when OFF kept wanting to turn ON by itself when I wanted it to stay on 4G. The only way I could get the phone to stay on 4G was to 'forget' my home network.
All is well now. Weird huh?
Sent from my rooted HTC Rezound with S-OFF using ICS on Verizon's periodically blazing fast and mostly reliable network
The Rezound has a poor shield on the 4g radio chip which causes interference in music. So, logically if stuff can get out, then wifi can come in and mess it up.
Dude read what I said and it will never automatically turn on again.
That's the reason it kept automatically turning it on. And if u haven't done what I said then regardless of you thinking its fixed it WILL turn on again by itself.
Nyobie said:
Well, I'm on stock ICS but rooted with S-OFF. The wifi, even when OFF kept wanting to turn ON by itself when I wanted it to stay on 4G. The only way I could get the phone to stay on 4G was to 'forget' my home network.
All is well now. Weird huh?
Sent from my rooted HTC Rezound with S-OFF using ICS on Verizon's periodically blazing fast and mostly reliable network
Click to expand...
Click to collapse
Sent from my ADR6425LVW using xda app-developers app
There's no such setting that I can find within the settings and I know which setting you're referring to. I saw it before on my Thunderbolt but for the life of me, I can't find it on the Rezound's menus. Anywhere. I looked several times. I'm pretty sure it's there. I just can't find it so the only way I could get the 4G to stay on and not have wifi automatically connect was to 'forget' the wifi network.
Sent from my HTC Incredible 4G on Verizon's periodically blazing fast and mostly reliable 4G LTE network using xda-developers app
Go in wifi settings then click the menu key then click advanced settings.
Nyobie said:
There's no such setting that I can find within the settings and I know which setting you're referring to. I saw it before on my Thunderbolt but for the life of me, I can't find it on the Rezound's menus. Anywhere. I looked several times. I'm pretty sure it's there. I just can't find it so the only way I could get the 4G to stay on and not have wifi automatically connect was to 'forget' the wifi network.
Sent from my HTC Incredible 4G on Verizon's periodically blazing fast and mostly reliable 4G LTE network using xda-developers app
Click to expand...
Click to collapse
Sent from my ADR6425LVW using xda app-developers app
Found the menu. Still haven't gotten used to the four lines at the bottom of the scrern being the menu.
Here it is. Which setting would it be? I wasn't launching any apps when the problem appeared where wifi kept eanting to turn on. I just powered up the phone and couldn't get 4G.
Sent from my rooted HTC Rezound with S-OFF using ICS on Verizon's periodically blazing fast and mostly reliable network
Its never auto turn on wifi but its checked so ur good. Ull never have that problem again.
Nyobie said:
Found the menu. Still haven't gotten used to the four lines at the bottom of the scrern being the menu.
Here it is. Which setting would it be? I wasn't launching any apps when the problem appeared where wifi kept eanting to turn on. I just powered up the phone and couldn't get 4G.
Sent from my rooted HTC Rezound with S-OFF using ICS on Verizon's periodically blazing fast and mostly reliable network
Click to expand...
Click to collapse
Sent from my ADR6425LVW using xda app-developers app
Thanks squidder!
Sent from my rooted HTC Rezound with S-OFF using ICS on Verizon's periodically blazing fast and mostly reliable network
Lately I've notice wifi signal dropping. I started to notice when youtube gave me network errors, wasn't a big deal I just clicked try again until it work, but now I am noticing in facebook and whatnot. I am browsing XDA and suddenly I lose signal. This is happening on data as well. Sometimes I am on LTE 1 bar when I magically switch to 2G and stays there for a while even when the area is 4G. I read somewhere here about it and it turns the cases are blocking the signal, well I removed my case and it didn't help. However, a month or so, this problem wasn't happening, even with a case. You guys have any idea?
This happened to me the entire first day I owned the one. I even put a ticket in with HTC. They were going to have me reset everything, take my password of my network and unsecured it. Next day I got home and no problems. Stopped using power saver though, also make sure that wifi stays in during sleep.
Sent from my HTC One using xda app-developers app
I guess I will check it out with out Power saver though and see how that works
Just replaced my phone under warenty. Could only get 4g on wcdma only setting. I was missing calls without it showing in call log. My WiFi was increasingly getting spotty. I tried resetting the phone with T-Mobile tech's but it wouldn't help. Still testing the new phone.
Sent from my HTC One using xda premium
I don't have Tmobile warranty since I bought it new off ebay. But I haven't unlocked it or anything yet you think I should contact HTC about this?
I'd call T-Mobile anyway. I think I remember that they honor the warranty of any of their new phones as long as yours is the first SIM ever used in it. Can't hurt to try...
Sent from my HTC One using xda app-developers app
My wifi has been great, no problems. But, recently my service has been crappy too, my connection would drop from 4G to 2G and when I was trying to send a mms it kept failing, even though it said I was on 4G LTE. I did flash my radio to the newest, but did not seem to do anything.
please post in the Q&A section for questions