Related
So a couple weeks ago I picked up a new Galaxy Nexus and while it's a great phone I'm not totally satisfied with it.
I was going to go in and swap it for a rezound to play around with it a bit.
Now if I unlock it when I get it and decide to return it will I have any problems or should I be alright as long as I relock it?
wil2bm said:
So a couple weeks ago I picked up a new Galaxy Nexus and while it's a great phone I'm not totally satisfied with it.
I was going to go in and swap it for a rezound to play around with it a bit.
Now if I unlock it when I get it and decide to return it will I have any problems or should I be alright as long as I relock it?
Click to expand...
Click to collapse
You will have a problem if one of Verizon's tech's notices the unlocks...that's about it.
If they are anything like Sprint, you won't have an issue. It doesn't void your warranty.
Sent from my Swagged Out Stock EVO
MrSmith317 said:
You will have a problem if one of Verizon's tech's notices the unlocks...that's about it.
Click to expand...
Click to collapse
So even if relocked there is still a way to see it had been unlocked? Is it pretty obvious or do they have to be looking for something?
If I relock my nexus there is no way for them to see that right?
IT'LL SAY RELOCKED.
Sent from my ADR6425LVW using xda premium
But for the most part I wouldn't worry to much I've sent back probably 10 rooted without stock phones back and never said anything. But I've also called and didn't go there. Only my Eris was getting real hot no matter what I tried and when I went down there I forgot to put it back to stock and the guy still warranty the phone. He was amused I took it in like that but he did the warranty and when the phone came I sent that one back and never had a problem.
Sent from my ADR6425LVW using xda premium
Nevermind I thought you were talking about the Rezound.
Sent from my ADR6425LVW using xda premium
If you return the Nexus for the rezound, they won't let you exchange again for another device.
brisdaddy1207 said:
But for the most part I wouldn't worry to much I've sent back probably 10 rooted without stock phones back and never said anything. But I've also called and didn't go there. Only my Eris was getting real hot no matter what I tried and when I went down there I forgot to put it back to stock and the guy still warranty the phone. He was amused I took it in like that but he did the warranty and when the phone came I sent that one back and never had a problem.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
You are exactly why....like the poster child of why Verizon is locking bootoaders. Good job!
nrfitchett4 said:
If you return the Nexus for the rezound, they won't let you exchange again for another device.
Click to expand...
Click to collapse
They only let you swap a phone once? What if I just return it?
wil2bm said:
They only let you swap a phone once? What if I just return it?
Click to expand...
Click to collapse
Same thing. You get only ONE exchange for a different device with the upgrade you use.
If your opening a new line take a phone back and exchange it for the same phone then what? Or exchange it for another phone
I used an available upgrade on my account... I thought there was an amount of time you were given to where you could return the device/void the contract renewal?
wil2bm said:
I used an available upgrade on my account... I thought there was an amount of time you were given to where you could return the device/void the contract renewal?
Click to expand...
Click to collapse
there is, but you can only do it once.
nrfitchett4 said:
there is, but you can only do it once.
Click to expand...
Click to collapse
This isn't right. You can swap once WITHOUT a restocking fee. After that, you can still return the device and buy a new one, but they will charge you a restocking fee.
I just upgrade recently and bought a Nexus. Didn't like it and got a Rezound. I was charged a restocking fee, doesn't matter if its your first time or not. The only real way to waive the restocking fee is if something is a matter with your phone, hardware wise, if it's cosmetic (don't like the color) they wont help you.
Oh about returning a rooted phone, they will never check. I just returned my Rezound yesterday b/c of the pink buttons and I got a new one. They didn't even check what I did to the phone, they didnt even check the phone at all, they just put it in a box, put a shipping label on it and that was it. 90 percent of VZW CSR don't even know what to look for or even know what rooting is. Maybe I lucked out with the store I went to but the employees there, wow, I don't know how the get jobs, they don't know a lick about phones.
drynyks said:
You are exactly why....like the poster child of why Verizon is locking bootoaders. Good job!
Click to expand...
Click to collapse
Is there a need to bash people and act like a little 4 year old say it was you not me. Come on grow up act like a man or women not blaming people your whole life.
Sent from my ADR6425LVW using xda premium
bal1985 said:
I just upgrade recently and bought a Nexus. Didn't like it and got a Rezound. I was charged a restocking fee, doesn't matter if its your first time or not. The only real way to waive the restocking fee is if something is a matter with your phone, hardware wise, if it's cosmetic (don't like the color) they wont help you.
Oh about returning a rooted phone, they will never check. I just returned my Rezound yesterday b/c of the pink buttons and I got a new one. They didn't even check what I did to the phone, they didnt even check the phone at all, they just put it in a box, put a shipping label on it and that was it. 90 percent of VZW CSR don't even know what to look for or even know what rooting is. Maybe I lucked out with the store I went to but the employees there, wow, I don't know how the get jobs, they don't know a lick about phones.
Click to expand...
Click to collapse
Actually, they may check it, just not at the store you return it to.(wherever they send it to) I had it happen to me on an old WM phone and they tried to whack me full price of the new phone two months later... but I agree that its unlikely. If they checked every phone that got returned, nothing would get done and backlog refurbs.
will i have to UNroot my evo to have it replaced by asurion? im with sprint.
romaire said:
will i have to UNroot my evo to have it replaced by asurion? im with sprint.
Click to expand...
Click to collapse
No. They dont care.. If your worried just run over it with your car before you send it back. Doesnt matter. They still getting your old device and your still paying your deductible.
If anyone out there in XDA-land has actually warrantied an unlocked or re-locked phone (in store and/or via the 1-800 number), could you please chime in and post your experience (whether you did store or 800 and what happened).
I realize that it may still be too early to ask this question, because the true kicker is whether someone down the supply chain (in store, then in Verizon, then in HTC) noticed and charged back to your account; as there may not have been enough time for bills to generate after such a chain, but I would love to hear of actual experiences.
If possible, there is no need to report back on Amazon or Best Buy or Guy-On-The-Corner They have different policies. This is a Verizon Corporate inquiry. If anyone sent it back to Verizon, did Verizon ultimately charge you for a new Rezound. Thanks
(I realize there is another thread debating whether or not HTC shares with Verizon, and whether Verizon employees are trained to check. This is not that hypothetical inquiry; I am hoping that only people who ACTUALLY did the swap report in).
Thanks!
This is interesting to me. I'm stuck wanting the "normal", for lack of better words, root and s-off method from the community. I knew that the employees don't care about root as long as they can set it back to stock. That's what I heard from my friend that worked there. I don't know about the HTC unlock though.
I did it with my first rezound. (i baught them at bestbuy for their replacement plan) no questions asked. GIVE ME NEW PHONE, they gave, I was happy.
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
I had the 'can't charge dead batteries issue' the other night. Went to store and replaced with new battery. No problems.
Sent from my Unlocked/Rooted Rezound running CleanROM 2.0/AmonRa
Thanks
treadwayj said:
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
Click to expand...
Click to collapse
Well - You did come closest to answering out of all the other responses PLEASE let us know if you ever get billed for it (which can take months).
When I turned my Charge in to Best Buy for the upgrade plan, the dude actually SHOWED OFF to the other folks how modded that thing was, he was in awe. As much flashing I did on that thing, it should have melted. They don't care, or are not paid enough TO care. Never had a problem at the VZW store either, but those guys are usually idiots anyways.
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Hmmm
nosympathy said:
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
While Best Buy is not relevant (they probably have their own policies), that is kind of disturbing. It means they are looking.
Anyone actually do this with *VERIZON*, would love to hear if they ultimately charge you.
I know this is not exactly the same, but I exchanged my old Samsung Fascinate for a Droid Charge under warranty through Verizon. I restored the Fascinate but forgot to restore the kernel. It showed some hacked version under the system settings and was really obvious.
I sent it back and never heard anything about it...
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
treadwayj said:
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
Click to expand...
Click to collapse
No you're paying for the replacement. It sucks.
06stang said:
No you're paying for the replacement. It sucks.
Click to expand...
Click to collapse
so basically i could end up paying $850, $650 for the replacement plus the $200* i spent on the one that broke and be stuck under a two year contract?
oi vei
*with new two year contract
YES! That is why I was hoping to hear of people's actual responses with Verizon. Not having much luck with the "actual" or "verizon" part of the inquiry, but it is probably still too early to really know. The phone hasn't been unlocked long enough for people to unlock, decide they need to warranty replace, exchange it with VERIZON, and then get another bill cycle or 2 or 3 to see if they were charged.
... but I keep hoping to hear from anyone who actually warrantied an unlocked phone back to a Verizon corporate store or Verizon 800. As time goes by, maybe we will learn
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Thanks
treadwayj said:
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Click to expand...
Click to collapse
Please do. I suspect it will take months (has to get from Verizon store to headquarters as part of however often they ship, then Verizon has to batch all their warranty replacements back to HTC {if that's how they do it} however often they ship, then HTC has to notice {if they ever do} and push back {if they ever do}, and the Verizon has take the pushback and bill). I suspect that this can take months, at which point the question will be moot (because it will be as it will be), but it was a pipe dream of mine to see what actually happens, given the amount of guessing going on.
Good luck!
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Sent from my ADR6425LVW using XDA App
Well
nosympathy said:
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Click to expand...
Click to collapse
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
jdmba said:
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
Click to expand...
Click to collapse
I don't know how to feel about that either. When an employee of a cellphone provider looks at the available water marks and SAYS your phone is fine and has not received water damage and they are going to replace it for you...anything found afterwords is Verizon's own fault and they will have to deal with. I actually had apple try and pull that once. Had am iPhone where the wifi card was bad, tech at apple looked at their two water markers and said it was fine, that there was a definite issue and shed replace it. Got a call from apple saying the water marker was tripped and I'd have to pay for the replacement. I told them exactly what happened and they left me alone real quick.
Sent from my ADR6425LVW using XDA App
... and there you go. That is the heart of my inquiry.
The initial person (counter at the store) will be irrelevant, and if people turn in Re-Locked phones, will they ultimately get charged by Verizon EXACTLY the way Apple proceeded with you.
Lately my phone has been having what seems to be a hardware problem. The microphone barely works anymore. When talking on the phone, people are always telling me they can barely hear me, it sounds like I'm really far away, etc, even though I'm practically yelling into the phone. Sometimes it works fine and other times it won't pick up my voice at all. Also it cuts in and out in the middle of conversations.
To rule out the possibility of a software issue, I've tried the following:
Flash MeanROM, problem still persists
Flash CM10, problem still persists
Updated HBOOT to 1.19 (S-OFF) and RUU, problem still persits
Thus, I have concluded that it's a hardware issue with the microphone. The phone is only six months old, and the problem/defect has appeared through no fault of my own (always kept in case, never abused, never got wet). Yesterday, I took it to a local Sprint store to see if they would give me a replacement, and being that I do *not* have insurance on this phone, the employee wanted to charge me $35 to look at the phone and then maybe issue me a refurb if they did not find any sign of water damage, etc.
What experiences have others had regarding defective phones and no insurance? Threads on other forums suggest that some have gotten free replacements while others did not. What's Sprint's official policy on this? I do not think I should be held responsible for any fees considering it's a hardware defect. The employee said I can send the phone directly to HTC for the manufacturer warranty but it would take 15-20 days that I'd be phoneless, and my phone is S-OFF, so I'm a little hesitant about doing that. Any advice would be greatly appreciated, thanks.
I think sprints "official" policy would be no insurance=no replacement. Since it is rooted I would imagine your bootloader is unlocked which means u voided your warranty with HTC. My suggestion is it doesn't hurt to try but don't get pissed at sprint if u don't get it.
One workaround would be to get another phone and activate it online chat and ask to get insurance on it. Once u do that wait a day or two and swap back to your evo. The insurance will stay on the line. Then u can take it in and get it looked at for free if it is a hardware defect u should het a free replacement
Sent from my EVO using xda app-developers app
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Genjinaro said:
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Can I make it S-ON again? I assume HTC would still be able to detect that I had done this, am I right?
That's a possibility, I'd make the effort to do so. Flash a fully stock Rom (RUU) before it goes back. If it fails, the worse that can happen is that they send it back.
Just be sure to photograph quality photos of the phone (front, back, sides & top) before packaging & sending it off when dealing with warranty exchanges.
Sent from my EVO using xda premium
Theyll fix ur phone for 35$ if they detect wayer damage, but if they see your phone is rooted they wont fix it, and give ur phone back to you a.s.a.p
Sent from my EVO using xda app-developers app
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
regalpimpin said:
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
Click to expand...
Click to collapse
Right now it is back to stock, but the bootloader is still unlocked. I used the utility to make the bootloader look "stock" though, as it says *** LOCKED *** and S-ON however it is really S-OFF. A Sprint employee may not notice this but an HTC tech certainly will. Anyways, the sprint employee must have been misinformed or something. They said I would need to go through the manufacturer for the warranty and not Sprint. I'm going to go back and try to talk to a different employee and see if I can get a different result. Thanks.
What your looking at is the $35 service fee that Sprint charges you. Its basically a convince fee to save you the time of not having to deal with the manufacturer.
Id take advantage of the "advanced exchange program" pay the 35 bucks and take a refurb device. I did this last month. My original unit had a very loose headset jack.
I paid the 35 bucks and got a replacement. 4 days into the replacement the RF died on it. No signal what so ever. Took it back and they immediately replaced that too. BUT i lucked out. They only had white refurbs in stock. I said Nope. mine is black i want black. So i got a new in box unit. That normally isnt the case but with the 35 dollar refurb units, they still warranty that for 30 days..
after that its back to another 35 bucks for a replacement. I think its fair, afterall your not returning a brand new phone to them. Its a device thats been used and in your case rooted and flashed a few times.
I also think there could be gunk or something in the mic port. Wonder if they checked that.
Did you try to use a wired headset to see if that corrected the issue. If so then its definitely a mic issue.
Anyway, the 35 bucks is for the convinces of not having to wait while HTC works on it..
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
In just guessing but that may result in a bad ESN or what ever it's called for not sending it in??? Maybe not idk but seems like they would be smarter than that...
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
i honestly don't know. personally, i'm sending mine back cause i can't afford losing a potential $200, but if anyone is having troubles with their device and can risk it, go for it.
NOTE: i did not tell you guys this for anyone to try to scam att... they aren't losing any money in this if it works. just thought i would let you all know. thanks.
I stop reading when you said your only problem is "the battery doesn't last all day"
Sent from my HTC One using xda premium
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Either way this is super fraud no matter how you look at it
Sent from my HTC One using Tapatalk 4 Beta
They black list the device that doesn't get sent back for this exact reason.
AutoUnion said:
They black list the device that doesn't get sent back for this exact reason.
Click to expand...
Click to collapse
sorry didn't realize. mod can ya delete. thanks!
asuprice said:
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Click to expand...
Click to collapse
They only charge $200, but they blacklist the device.
EDIT: Sorry, thought you were talking about asuiron!
Sent from my HTC One using xda premium
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Exactly what sliderocket said, $609 was what I was told as well, the rep even stated that it was the most expensive he had ever seen. 64 GB as well.
Exchanging my 32gb, and it's $545 if I don't send current model back
I was told full price on my Nokia, but my one was bought new off ebay for $450...... So warranty is invalid..
Yea you were definitely given bad info. Fraud aspect aside, they have always charged around full retail for any warranty claim device that isn't returned within 10 days.
sliderocket22 said:
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
That's not fraud if your phone is really broken. If they instruct you to send it back when you receive your replacement or pay $200 then you have the option of sending it back or paying $200. However, it would be fraud if your phone works perfectly fine and you are trying to get a replacement you aren't entitled to just to sell your working phone.
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
TJBunch1228 said:
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You'll have a hard time if you don't have an AT&T account. Might want to go through HTC directly.
Sent from my HTC One using Tapatalk 4 Beta
Closed, this is not the right place to discuss such topics
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
Click to expand...
Click to collapse
They should replace it with a new 1 if they don't have it in stock.
Try calling them again and see if you can get help from someone else.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
They should replace it with a new 1 if they don't have it in stock.
Try calling them again and see if you can get help from someone else.
Click to expand...
Click to collapse
Thanks for the tip - just called back. Apparently they have nothing in stock, are awaiting new G2's, and will notify me when they have a new one.
Although the same guy said that they don't give out refurbished phones, just new ones, so I don't know what to believe....
rockon83 said:
Thanks for the tip - just called back. Apparently they have nothing in stock, are awaiting new G2's, and will notify me when they have a new one.
Although the same guy said that they don't give out refurbished phones, just new ones, so I don't know what to believe....
Click to expand...
Click to collapse
If they have a reconditioned device they will send those.
If they don't have reconditioned then they will send new 1's.
Unless they are out of stock completely. Which you will then have to wait until they have 1 or the other.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
If they have a reconditioned device they will send those.
If they don't have reconditioned then they will send new 1's.
Unless they are out of stock completely. Which you will then have to wait until they have 1 or the other.
Sent from my LG-G2 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You could probably get them to give you a different device also. I believe they are obligated to provide a replacement device within 72 hours. I will look into where I read that before.
Sent from my LG-D800 using XDA Premium HD app
Intub8 said:
You could probably get them to give you a different device also. I believe they are obligated to provide a replacement device within 72 hours. I will look into where I read that before.
Sent from my LG-D800 using XDA Premium HD app
Click to expand...
Click to collapse
You mean they force you to downgrade?
Sent from my LG-D801 using Tapatalk
shook187 said:
You mean they force you to downgrade?
Sent from my LG-D801 using Tapatalk
Click to expand...
Click to collapse
You could probably get a note 3 out of them.
Sent from my LG-D800 using XDA Premium HD app
Yes. If they don't have any reconditioned or new then they can send you a comparable model.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
Yes. If they don't have any reconditioned or new then they can send you a comparable model.
Sent from my LG-G2 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is how I got my G2. Bought it on craigslist from some guy who broke the screen for $100. $99 deductible with Asurion and they sent me a brand spaking new G2 for $200 total (kept my verizon unlimited plan). I just sent the old broken one in, so maybe you'll be in luck
Hooray for insurance fraud! Oh wait.....
Sent from my VS980 4G using xda app-developers app
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
Click to expand...
Click to collapse
Okay I was going to start a thread about this a few days ago but I didnt get around to it. My screen broke last week from a short fall and I went to verizon because my fiance was upgrading. Anyway, there were 2 people there at the counter who where complaining about this because they had filed a claim on their broken G2 screen and both of them told me they were gonna be on back order till around January or February....yeah im just as frustrated and the only replacements they might send is a Droid Max or MotoX. So the best solution Verizon is doing for this right now is sending in an order for a temp flip phone for our broken device till the devices can be replaced...but youll still be charged $20 a month for being a smartphone plan even though you currently dont have one. This sucks...
Edit: Here use this, download it from your computer and install it to your phone remotely so you can rotate your screen around if your having problems with half your screen like me. It might hold you over for a month or so longer.
https://play.google.com/store/apps/details?id=nl.fameit.rotate&hl=en
C. Replacement equipment may, at our option, be refurbished equipment or different equipment of like kind and quality.
Just remember the squeaky wheel gets the grease. cause a ruckus with both the insurance company and the carriers, their is no reason for the back order and demand a phone with the same specs or better.
curious as to why your going through asurion when its a year warranty on the phone
antawnm26 said:
curious as to why your going through asurion when its a year warranty on the phone
Click to expand...
Click to collapse
I dropped mine on the freeway, i forgot it on top of my car and drove off lol. My screen cracked and it will not register my fingers to unlock also.I sent it into LG for repairs, it was 142 total. Plus my 10 dollar to ship it to LG facilities in texas. I'm getting it back by Saturday, says Fedex. I shipped it to them and they received it on November 22nd.. so about two weeks turn around.
I broke mine and called them. They told me to buy one and I'd get a reimburse check minus the deductible in a few weeks.
Sent from my VS980 4G using Tapatalk
So after speaking to Asurion yesterday and being told they have no idea when there will be more G2's in, I got an email from them last night that they have my phone ready to ship. Their web site was screwed up and not letting me continue, so I called and gave them the address and credit card info. The phone is out for delivery today....Damn.
@ Walter21026: Thanks for the tip. Tried installing from Google Play's website, not sure if it installed or not. Still shows lockscreen. Truth is, most of the touchscreen now seems to be useless. Thanks anyways.
@ antawnm26: I dropped the phone and cracked the screen. AFAIK, warranty is if something is defective, not if I am at fault for the screen being shattered.
Asurion Backorder
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
Click to expand...
Click to collapse
Great questions!
We'd love to clear up the confusion for you. Our goal is to get you reconnected as quickly as possible by providing a like-for-like replacement. We do use both new and remanufactured phones in order to provide this service. Rest assured, all of our remanufactured phones use 100% OEM parts and come with a 12-month limited warranty. Your device will be replaced at no charge if it has a warranty failure during that time period. While we do operate from a separate set of inventory from your local store; like them, our inventory constantly changes. In the event your device is unavailable at the time of your claim, we will discuss the options available to you at that time.
We understand you have already been in contact with us regarding your claim. We welcome you to track the status of your claim at www.phoneclaim.com. We are also more than happy to assist you via email at [email protected].
We are here to help if you need us!
Thanks!
Asurion Social Media Team @AsurionCares
The white LG G2 on verizon seems to be still back ordered, with no ETA. Local verizon stores said they are out of stock as well. Not sure when they are coming back.