Lately my phone has been having what seems to be a hardware problem. The microphone barely works anymore. When talking on the phone, people are always telling me they can barely hear me, it sounds like I'm really far away, etc, even though I'm practically yelling into the phone. Sometimes it works fine and other times it won't pick up my voice at all. Also it cuts in and out in the middle of conversations.
To rule out the possibility of a software issue, I've tried the following:
Flash MeanROM, problem still persists
Flash CM10, problem still persists
Updated HBOOT to 1.19 (S-OFF) and RUU, problem still persits
Thus, I have concluded that it's a hardware issue with the microphone. The phone is only six months old, and the problem/defect has appeared through no fault of my own (always kept in case, never abused, never got wet). Yesterday, I took it to a local Sprint store to see if they would give me a replacement, and being that I do *not* have insurance on this phone, the employee wanted to charge me $35 to look at the phone and then maybe issue me a refurb if they did not find any sign of water damage, etc.
What experiences have others had regarding defective phones and no insurance? Threads on other forums suggest that some have gotten free replacements while others did not. What's Sprint's official policy on this? I do not think I should be held responsible for any fees considering it's a hardware defect. The employee said I can send the phone directly to HTC for the manufacturer warranty but it would take 15-20 days that I'd be phoneless, and my phone is S-OFF, so I'm a little hesitant about doing that. Any advice would be greatly appreciated, thanks.
I think sprints "official" policy would be no insurance=no replacement. Since it is rooted I would imagine your bootloader is unlocked which means u voided your warranty with HTC. My suggestion is it doesn't hurt to try but don't get pissed at sprint if u don't get it.
One workaround would be to get another phone and activate it online chat and ask to get insurance on it. Once u do that wait a day or two and swap back to your evo. The insurance will stay on the line. Then u can take it in and get it looked at for free if it is a hardware defect u should het a free replacement
Sent from my EVO using xda app-developers app
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Genjinaro said:
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
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Click to collapse
Can I make it S-ON again? I assume HTC would still be able to detect that I had done this, am I right?
That's a possibility, I'd make the effort to do so. Flash a fully stock Rom (RUU) before it goes back. If it fails, the worse that can happen is that they send it back.
Just be sure to photograph quality photos of the phone (front, back, sides & top) before packaging & sending it off when dealing with warranty exchanges.
Sent from my EVO using xda premium
Theyll fix ur phone for 35$ if they detect wayer damage, but if they see your phone is rooted they wont fix it, and give ur phone back to you a.s.a.p
Sent from my EVO using xda app-developers app
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
regalpimpin said:
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
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Right now it is back to stock, but the bootloader is still unlocked. I used the utility to make the bootloader look "stock" though, as it says *** LOCKED *** and S-ON however it is really S-OFF. A Sprint employee may not notice this but an HTC tech certainly will. Anyways, the sprint employee must have been misinformed or something. They said I would need to go through the manufacturer for the warranty and not Sprint. I'm going to go back and try to talk to a different employee and see if I can get a different result. Thanks.
What your looking at is the $35 service fee that Sprint charges you. Its basically a convince fee to save you the time of not having to deal with the manufacturer.
Id take advantage of the "advanced exchange program" pay the 35 bucks and take a refurb device. I did this last month. My original unit had a very loose headset jack.
I paid the 35 bucks and got a replacement. 4 days into the replacement the RF died on it. No signal what so ever. Took it back and they immediately replaced that too. BUT i lucked out. They only had white refurbs in stock. I said Nope. mine is black i want black. So i got a new in box unit. That normally isnt the case but with the 35 dollar refurb units, they still warranty that for 30 days..
after that its back to another 35 bucks for a replacement. I think its fair, afterall your not returning a brand new phone to them. Its a device thats been used and in your case rooted and flashed a few times.
I also think there could be gunk or something in the mic port. Wonder if they checked that.
Did you try to use a wired headset to see if that corrected the issue. If so then its definitely a mic issue.
Anyway, the 35 bucks is for the convinces of not having to wait while HTC works on it..
Related
I know this is going to sound bad, but here it goes. I'll explain my situation first. My phone is a little physically damaged, I'm also having the common bluetooth, keyboard, reception issues on my Mogul. They wont replace it over the phone. If I take it into the store their going to say everything is working fine, but they aren't using it day in and day out. I know it's having these problems.
So, I'm going to brick the phone. Then they'll have to replace it. I'm cool with getting a new mogul, but dont want a refurb. I didn't pay for a refurb, so why should I get a refurb. Also, my phones only 4 months old.
So, how do I brick my Mogul? Can I just get the stock rom and unplug it when it says not to, or will the techs be able to fix that. Any recommendations please. Thanks.
Try starting a ROM firmware upgrade via active sync/USB cable method. Then at about 1/2 way through unplug that mofo....
good luck
will the techs be able to get it out of the bootloader screen you think?
Flash one of the official older roms onto the mogul, then flash one of the new ones but leave it with the old radio intact. It will be unbootable and they will prob just give up and give you another one. Or you can mess up the bootloader by installing one of those floating around and unplug the phone during the bootloader upgrade. That should do it.
Can I do it with the stock sprint roms? I don't want to void warranty with the nonstock roms. Would they be able to tell? Can you give simple instructions? I've flashed roms, and I've even cooked roms up, but.. It's been a while.. Also, where would I come across these roms. I know I can download the sprint stock roms from their website. All the help is much appreciated!
I also came across microwaving for 5 seconds with the battery out.. Lol.. I processed that for about two seconds.. My luck, I'd get caught. lol.. This sounds so horrible, but they wont even work with me.. What am I paying the $7 TEP for, you know?
Microwaving for 5 seconds??? lol hilarious but that wont get you a replacement. I was paying for the $7 and then i downgraded to the $4 Equipment Replacement plan because the extra $3 i was paying (repair) was for nothing. When my phone went bad, I called them up and they told me I had to go through Asurion (insurance company). When i contacted Asurion, they asked me what was wrong and I told them that my keyboard no longer worked and that my touch screen capability was very limited and would only work on certain parts of the screen. They then advised that I would have to pay $50 deductible to have the phone replaced. I agreed but only under the condition that I would be receiving a new device and not a refurb. The rep agreed and shipped out a brand new one to me overnight for no additional charge. Phone currently works well.
keeepinitgansta said:
Or you can mess up the bootloader by installing one of those floating around and unplug the phone during the bootloader upgrade. That should do it.
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Click to collapse
Yeah, that would do it probably.
But once again that can be fixed by competent tech. So yeah, you have nothing to worry about bringing it into a store. They wont know what to do.
i know verizon and alltel both use Asurion as their insurance company for phones... dont know if sprint does but since your still with in the 1 year warranty then sprint/htc will cover it unless it is physical/water damage. then it becomes Asurion relm of coverage. good luck though... if you take it in enough they might just say screw it and give u a new one... but if ur new one has the same issues they will tell you to go and...ya u get the point
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
You should take it to the Sprint store and see if they can just replace the digitizer. Make up some BS about how you need your phonefor business and can't wait on a replacement. If they can fix it, awesome. If not, then just take it back and maybe order the digitizer yourself.
sleekgreek said:
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
Click to expand...
Click to collapse
As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
I replace them all the time in our stores. The myth is that you can't get your phone repaired if it's rooted. That's not true, it just voids your HTC warranty, not your insurance with Sprint. I encourage my customers to root and have even rooted some of their devices for them. The biggest issue are techs that aren't aware of Sprint policies or just too lazy to follow them.
palekillerwhale said:
As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
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Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
Racer Of All said:
Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
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Click to collapse
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
I'm actually on the process with Asurion to get a replacement because my screen is broken too... I took the phone to Sprint and the Sprint Rep file a claim and I just had to fax a Form and a copy of my driver license to get it... they wont fix it.. I would be getting the phone by monday so I report back if I get a 1.5 hboot phone..
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
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Click to collapse
Really guy you must not know what we can and can't fix read your M&P's one more time brother....cracked screens with multiple cracks not repairable a crack on the digitizer or housing one inch or less we can ae or harvest. So not lazy just am not getting a chargeback for my store as per our SAR.
Sent from my SPH-D710 using XDA App
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Can't and won't are two completely different things.
tokuzumi said:
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
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Click to collapse
Thank you for this tokuzumi. I try to do my part in helping people as much as I can.
Sent from my HTC Evo 3D using xda premium
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
sleekgreek said:
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
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Click to collapse
That further proves my point that it comes down to a techs willingness to help you. If you were in northeast TX I could help you out. Or just have a hot chick take your phone into the store lol.
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
sleekgreek said:
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Your $8 a month goes to Sprint for contracting Asurion, the deductible goes to Asurion. Lately they've been sending out a lot of DOA devices so I've been replacing them with ours. Avoid Asurion if possible.
Sent from my HTC Evo 3D using xda premium
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
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Click to collapse
I wish you worked on one of the stores in my area. Luckily when Asurion replaced mine, they didn't yet have refurbished ones so they were brand new. Although this one does have a dead pixel
Sent from my Evo3D Shooter.
If anyone is ever in the Central Florida area and needs help with anything, or anything replaced on the phone. Then let me know. Or if you are willing to drive an extra hour, which a lot of my daily customers do. I am a service tech who has been doing this for a while and knows how to replace almost anything on any newer smartphone. Rooted or not, I will work on it!
I do this stuff on the side. I have done a bunch of phones. If anyone near Chicago needs anything done, I'd be happy to help out. I do it pretty cheap too. I even have an add on craigslist right now.
PS: A buddy and I were the first ones to do a teardown of the Evo 3D. Just saying.
Sent by my Supercharged dual core from the 3rd Dimension
I'm sure there are a bunch of us out there willing to help out. Good to see.
Sent from my HTC Evo 3D using xda premium
Well, I can tell you a few things regarding this issue and what I plan to do about it...
I had a NON-DAMAGE screen issue pop up with my Evo3d just a little over the 30 days from launch, which of course I got the handset on release day. The screen/digitalizer would become unresponsive or conversely just freak out, clicking/selecting things without touching the screen at all. Well of course after a day of frustration thinking it was an app or something else I decided to get it fixed.
First and foremost and still to this day, taking it to a Sprint store (I'm in NY so there are PLENTY of them, including flagship stores and repair dept's.) and they inform me that there is a problem (lol) and they would replace it with a refurbished phone (no cost). I refused, stating that if they couldn't repair the handset they should replace it with a NEW one. Hahahaha, I'm sure you can figure their answer to that...
I told them (the analogy might be a bit off), but it was like buying a new car and having a problem with it right away... so you take it to the dealer and they tell you instead of fixing your car, they have one or two sitting on the lot that was put together from pieces of GOOD cars they had gotten back broken, but not too worry that car he's giving you is just LIKE new.
So I took my phone and called Sprint, eventually elevating it to a Supervisor and explained that just because the phone was over 30 days, it was not dropped, water or any other type of damaged and should be swapped as defective, not damaged and seeing that THEY couldn't repair it (they had not parts yet for it) that further qualified the fact it should be replaced as it was - "NEW". Lol... well, the Supervisor said that although he KNEW that was done at times, he wasn;t sure if he could get approval for this instance. Of course they wouldn't replace it with a new unit, but they did put me in a 3 way with HTC who would repair the "KNOWN ISSUE" with the digitalizers on my phone and send "MY" phone back to me all new. A 6-10 day turn around... Well sounded good right? Sure........ right until HTC somehow forgot to send me the shipping and return info, etc., lol...
Anyways, so fast forward, the screen then worked... only intermittently would they screen/digitalizer issue pop it's ugly head. (The original issue began in end of July, early August)... That is until just last week, when not matter what I did, the screen was totally out of control. SO I went to Sprint store to see if they had parts yet... and the answer was no, they would repair screen, but would replace the phone. I was so pissed as you could imagine. 4 months and no parts for repair? Hmmmmmm... ok, well we (here) all know they WANT that 1.5 HBoot on all our phones and that seemingly benign tracking software too... lol. So I refused.
Ok, to the meat of the story...
So I called Sprint and after going through what seemed torture (yes - 4 + hours on the phone) they shipped me a REPLACEMENT unit. OH boy... you're thinking he's right back where he started... but it's not so.
What I wanted was the broken phone and a replacement unit in my hand at the same time, obviously for a reason.
First thing I did of course was turn the thing on and sure enough, HBoot 1.5. Then the unit starts and of course the garbage is there, asking if it's ok for HTC to TRACK my activities to provide a better product, bull bull bull, but whatever... I just look over the phone and make note of all the upgrades to software, hardware, etc., personally, I'm not liking it, but whatever.
Here's what I'm gonna do about it... I'm taking the damned thing apart and swapping the NEW screen with the core of my phone so I get what I want. I still have another 14 days to send the broken phone back so plenty of time to do it. I also took video of my phone freaking out so if they try to charge me I will be able to fight it. I'm not in the city this week otherwise I would have just stopped by the Sprint store near me and duked the kid $20 to do the swap for me, but whatever, I have the tech tools so will help myself. I'm happy to be free from the bull they put on the handsets and keep my original phone. I get my new screen and keep the original core... all no cost to me.
Anyways, thought I'd just share my experience with you all.
Regards,
palekillerwhale said:
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Ahahahahaha who is your SAR...I am in the south region too and I am floored by your response I am a tech at a 3rd party dealer and we just had an audit of my store I asked my representitive and you are wrong ahahahahaha
Sent from my SPH-D710 using XDA App
Click to expand...
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Click to collapse
If anyone out there in XDA-land has actually warrantied an unlocked or re-locked phone (in store and/or via the 1-800 number), could you please chime in and post your experience (whether you did store or 800 and what happened).
I realize that it may still be too early to ask this question, because the true kicker is whether someone down the supply chain (in store, then in Verizon, then in HTC) noticed and charged back to your account; as there may not have been enough time for bills to generate after such a chain, but I would love to hear of actual experiences.
If possible, there is no need to report back on Amazon or Best Buy or Guy-On-The-Corner They have different policies. This is a Verizon Corporate inquiry. If anyone sent it back to Verizon, did Verizon ultimately charge you for a new Rezound. Thanks
(I realize there is another thread debating whether or not HTC shares with Verizon, and whether Verizon employees are trained to check. This is not that hypothetical inquiry; I am hoping that only people who ACTUALLY did the swap report in).
Thanks!
This is interesting to me. I'm stuck wanting the "normal", for lack of better words, root and s-off method from the community. I knew that the employees don't care about root as long as they can set it back to stock. That's what I heard from my friend that worked there. I don't know about the HTC unlock though.
I did it with my first rezound. (i baught them at bestbuy for their replacement plan) no questions asked. GIVE ME NEW PHONE, they gave, I was happy.
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
I had the 'can't charge dead batteries issue' the other night. Went to store and replaced with new battery. No problems.
Sent from my Unlocked/Rooted Rezound running CleanROM 2.0/AmonRa
Thanks
treadwayj said:
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
Click to expand...
Click to collapse
Well - You did come closest to answering out of all the other responses PLEASE let us know if you ever get billed for it (which can take months).
When I turned my Charge in to Best Buy for the upgrade plan, the dude actually SHOWED OFF to the other folks how modded that thing was, he was in awe. As much flashing I did on that thing, it should have melted. They don't care, or are not paid enough TO care. Never had a problem at the VZW store either, but those guys are usually idiots anyways.
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Hmmm
nosympathy said:
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
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Click to collapse
While Best Buy is not relevant (they probably have their own policies), that is kind of disturbing. It means they are looking.
Anyone actually do this with *VERIZON*, would love to hear if they ultimately charge you.
I know this is not exactly the same, but I exchanged my old Samsung Fascinate for a Droid Charge under warranty through Verizon. I restored the Fascinate but forgot to restore the kernel. It showed some hacked version under the system settings and was really obvious.
I sent it back and never heard anything about it...
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
treadwayj said:
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
Click to expand...
Click to collapse
No you're paying for the replacement. It sucks.
06stang said:
No you're paying for the replacement. It sucks.
Click to expand...
Click to collapse
so basically i could end up paying $850, $650 for the replacement plus the $200* i spent on the one that broke and be stuck under a two year contract?
oi vei
*with new two year contract
YES! That is why I was hoping to hear of people's actual responses with Verizon. Not having much luck with the "actual" or "verizon" part of the inquiry, but it is probably still too early to really know. The phone hasn't been unlocked long enough for people to unlock, decide they need to warranty replace, exchange it with VERIZON, and then get another bill cycle or 2 or 3 to see if they were charged.
... but I keep hoping to hear from anyone who actually warrantied an unlocked phone back to a Verizon corporate store or Verizon 800. As time goes by, maybe we will learn
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Thanks
treadwayj said:
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Click to expand...
Click to collapse
Please do. I suspect it will take months (has to get from Verizon store to headquarters as part of however often they ship, then Verizon has to batch all their warranty replacements back to HTC {if that's how they do it} however often they ship, then HTC has to notice {if they ever do} and push back {if they ever do}, and the Verizon has take the pushback and bill). I suspect that this can take months, at which point the question will be moot (because it will be as it will be), but it was a pipe dream of mine to see what actually happens, given the amount of guessing going on.
Good luck!
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Sent from my ADR6425LVW using XDA App
Well
nosympathy said:
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Click to expand...
Click to collapse
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
jdmba said:
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
Click to expand...
Click to collapse
I don't know how to feel about that either. When an employee of a cellphone provider looks at the available water marks and SAYS your phone is fine and has not received water damage and they are going to replace it for you...anything found afterwords is Verizon's own fault and they will have to deal with. I actually had apple try and pull that once. Had am iPhone where the wifi card was bad, tech at apple looked at their two water markers and said it was fine, that there was a definite issue and shed replace it. Got a call from apple saying the water marker was tripped and I'd have to pay for the replacement. I told them exactly what happened and they left me alone real quick.
Sent from my ADR6425LVW using XDA App
... and there you go. That is the heart of my inquiry.
The initial person (counter at the store) will be irrelevant, and if people turn in Re-Locked phones, will they ultimately get charged by Verizon EXACTLY the way Apple proceeded with you.
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
post this in the Howard Forums, you will get more responses there.
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
andy55 said:
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
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Click to collapse
Was so dumbfounded when they quoted the repair price
Lol that's not the price for the mainboard, that's the price of the phone when it was released a YEAR AGO
yo2boy said:
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
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Click to collapse
Wind doesn't repair them, they give them to a repair company.
rbaruch said:
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
Click to expand...
Click to collapse
Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
meh_beh said:
Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
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Click to collapse
How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
I have the same phone. What happened to the phone for it being sent in for repairs?
jgoedhard said:
I have the same phone. What happened to the phone for it being sent in for repairs?
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Click to collapse
Headphone jack didn't work properly.
rbaruch said:
How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
Click to expand...
Click to collapse
I am getting the run around big time.
At the store I was told "we are just the middle man" call customer service and ask for retention.
I call, the person who answers, as we have come to expect from Wind does not speak English very well and
also has absolutely no idea what anything is. They have no business working in customer service.
I asked to speak to retention I am told oh sorry I can not transfer you to retention unless you are going to cancel your
service. I asked to speak to supervisor and I was hung up on 3 times, never got a supervisor on the line.
I absolutely officially HATE HATE HATE Wind mobile.
I went to a different Wind store to ask them to call for me and I am told oh
you have to go to the warranty store you went to and they can help you, even though the person at the warranty store told me "we are just the middle man" so again worthless Wind employees. I am just very frustrated and pissed off.
I didn't pay the $25 fee because I said no, 3 weeks and it isn't fixed and you think I am gonna pay, nope.
So it was waved.
My next and last step is to speak to the store again and have them call (as I wait) who ever needs to be called so I can file a complaint.
I know I didn't break my phone and I am not gonna be stuck with a tab for it.
Go make friends at a corporate service store.. My guys in oshawa mall have been great!
e-Sex.. All of the carpral none of the tunnel
Well I recently experienced a "deadzone" on the right side of my screen, making certain things near impossible to do on my ThunderBolt. I looked up and supposedly this phone comes with a manufacturer's warranty of 2 years. This phone was released on March 17, 2011. Which means that as of today, that still puts me in the warranty.
Since it's discontinued, would I get a different phone as a replacement? Do I have to go to Verizon, or call HTC (since it's a manufacturer's warranty)?
Has anyone done this?
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Well I recently experienced a "deadzone" on the right side of my screen, making certain things near impossible to do on my ThunderBolt. I looked up and supposedly this phone comes with a manufacturer's warranty of 2 years. This phone was released on March 17, 2011. Which means that as of today, that still puts me in the warranty.
Since it's discontinued, would I get a different phone as a replacement? Do I have to go to Verizon, or call HTC (since it's a manufacturer's warranty)?
Has anyone done this?
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
You will have to go through HTC for warranty purposes.
Verizon deals with Insurance claims, but not manufacturer warranty.
They will likely have you ship that one off to be "repaired" where they may do just that or they would send you a different re-manufactured one.
They typically have you go through PCD for the actual warranty repairs.
santod040 said:
You will have to go through HTC for warranty purposes.
Verizon deals with Insurance claims, but not manufacturer warranty.
They will likely have you ship that one off to be "repaired" where they may do just that or they would send you a different re-manufactured one.
They typically have you go through PCD for the actual warranty repairs.
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Click to collapse
Let's say I decided to go to Verizon store. Should I unroot? Or just show them my phone like so.
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Let's say I decided to go to Verizon store. Should I unroot? Or just show them my phone like so.
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
I did this when part of my screen died. I unrooted using a guide in this forum, verified it appeared to be unrooted and back to stock, then took it in and they shipped it in and I got a new one in the mail in a couple days. I don't know that you HAVE to unroot, but it's not a bad idea just in case, since everyone SAYS rooting voids your warranty, and you don't want an unexpected headache if they send your broken one back and try to charge you for the replacement.
CinciTech said:
I did this when part of my screen died. I unrooted using a guide in this forum, verified it appeared to be unrooted and back to stock, then took it in and they shipped it in and I got a new one in the mail in a couple days. I don't know that you HAVE to unroot, but it's not a bad idea just in case, since everyone SAYS rooting voids your warranty, and you don't want an unexpected headache if they send your broken one back and try to charge you for the replacement.
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Click to collapse
Oh man, thanks for the reply. Going to do this on Friday and take it in to the Verizon store, been a customer for nearly 8 years now. Hopefully they don't give me any headaches and just send me a new one or if not a different one since I heard the Tbolt is discontinued
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Oh man, thanks for the reply. Going to do this on Friday and take it in to the Verizon store, been a customer for nearly 8 years now. Hopefully they don't give me any headaches and just send me a new one or if not a different one since I heard the Tbolt is discontinued
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Click to collapse
Just because it's no longer being manufactured doesn't mean they don't have a pile of refurbs in stock, so I think you're set as long you're within the warranty period.
And don't go thinking you're special just because you've been loyal! I felt just a little insulted when I got a (free) text message telling me I was allowed to come in and buy a new (not free) phone and pay the $30 additional charge for the privelege of renewing my contract and thereby losing my unlimited data plan. I use 10GB+ a month; my next phone is coming off eBay. :laugh: