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I suddenly can't send or receive any text messages. I don't have a clue what caused it. Last night I installed the app wifikill and used it for a few minutes which did cause my phone to reboot and for some reason made it look for a profile update, firmware update and prl update. Everything else seems to be working, so I'm not sure what's going on. I already attempted to delete everything in my phone and restore from a nandroid backup before this happened, and the problem still persist. Any ideas of what could have caused this and how to fix it?
I don't know if it is related or not, but I've been having texting issues with the LTE as well. Sometimes they go through, sometimes they don't and I end up turning airplane mode on, then off after waiting 30 seconds.
I've also been having MAJOR delays in getting sent messages (some are coming in more than 2 hours after they were sent to me according to the time stamps on the incoming messages)
It is really driving me crazy (oh, and along with data crapping out as well with no rhyme or reason as to why and when).
fastamx79 said:
I don't know if it is related or not, but I've been having texting issues with the LTE as well. Sometimes they go through, sometimes they don't and I end up turning airplane mode on, then off after waiting 30 seconds.
I've also been having MAJOR delays in getting sent messages (some are coming in more than 2 hours after they were sent to me according to the time stamps on the incoming messages)
It is really driving me crazy (oh, and along with data crapping out as well with no rhyme or reason as to why and when).
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+1 to this issue.
That's no really the same problem I'm having. I simply can't send or receive text messages at all. It just suddenly started happening with no warning, so I'm not sure what caused it or how to fix it. Please let me know if anyone else is having this problem. If I don't hear anything soon, I'm thinking about unrooting my phone and re-locking the bootloader and taking it to sprint to see if they can do anything with it.
NoClemency said:
That's no really the same problem I'm having. I simply can't send or receive text messages at all. It just suddenly started happening with no warning, so I'm not sure what caused it or how to fix it. Please let me know if anyone else is having this problem. If I don't hear anything soon, I'm thinking about unrooting my phone and re-locking the bootloader and taking it to sprint to see if they can do anything with it.
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I would run the ruu which will put you back to stock and see if the problem remains.
njfoses said:
I would run the ruu which will put you back to stock and see if the problem remains.
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Sadly I already did that, and it still wasn't able to send or receive text messages. But here is the real kicker. Soon as I made a call to one of my friends who also knows a lot about phones to ask him if he had any suggestions, all the text messages that I made that wouldn't send all sent. By simply making a phone call, the phone must of connected with the sprint towers and made it start working. Super bizarre, but it's working again. So now I'm in the process up setting everything back up. Thank you Titanium Back up.
I'm currently experiencing modified version of your problem. I can't send text messages, but I can receive them. The only messages I can send are picture messages because they are looked upon as data.
NoClemency said:
Sadly I already did that, and it still wasn't able to send or receive text messages. But here is the real kicker. Soon as I made a call to one of my friends who also knows a lot about phones to ask him if he had any suggestions, all the text messages that I made that wouldn't send all sent. By simply making a phone call, the phone must of connected with the sprint towers and made it start working. Super bizarre, but it's working again. So now I'm in the process up setting everything back up. Thank you Titanium Back up.
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Are you new to Sprint? Text messaging on Sprint has done this on several different devices for the past two years (since I joined Sprint). And when I make a phone call several tend to come through.
Oddly enough this doesn't happen in Utah when I go to visit, only Puerto Rico (where I live).
Try making a phone call and updating your prl within Sprint Zone. That fixed it for me.
I tried EVERYTHING to fix my phone. I rooted, unlocked and installed 2 different ROMS. None helped. I had to update my PRL every hour, and sometimes that didn't help either. I wiped everything, unrooted and relocked, ran RUU and went to Sprint. They replaced my phone. They are not allowed to work on these phones currently, so you'll either get a new one or a reconditioned one. Because I signed up for insurance, I got a new one.
I have not had any of the same issues since getting a new one. To me, it seems the issue is the PRL. It's showing that it's been updated, but it's not updating. There's a conflict between what Sprint sees on their side and your phone. But.. I'm not a Sprint tech, so I don't know.
All I know is I have a NEW phone and the problem is FIXED. For now anyways..
shinedown87 said:
Are you new to Sprint? Text messaging on Sprint has done this on several different devices for the past two years (since I joined Sprint). And when I make a phone call several tend to come through.
Oddly enough this doesn't happen in Utah when I go to visit, only Puerto Rico (where I live).
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Actually know, I've been with Sprint close to 20 years now. I've always had a lot of different problems with them, but I've never had this particular problem before. But I'm glad I got it figured out, and everything is working again.
Helped a friend with this problem and it was too weird not to post to see if anyone else knew about it...
He has a note I rooted and loaded SGH-i717-UCLF6-FJMod-B5 on for him.
Yesterday we had an area wide network issue on AT&T, no data or edge only texting was borked. It lasted about an hour. Apparently his wife texts him like every five minutes and even more when he wasn't responding.
When service resumed he could send texts and send/receive MMS, but could not receive texts. He called AT&T support last night and they couldn't help him so next he went to the local store where they gave him a new sim card which didn't help. He said they told him it was a known Samsung device issue and one way to fix it was to put his sim in another phone and let the messages come through and then put it back in the note.
I have an old atrix laying around so we tried that first thing this morning and it worked.
My question is why?! Is this a legit Samsung device issue? I found a few posts around the web mentioning the same issue with no real answers.
Its a network maintenance issue. Some things just take a little time to clear up, including sending a huge backlog of SMS.
Yeah, but why would none of my other 20 at&t phone users experience this...and why would putting his sim in a different phone force it to start working.
rangercaptain said:
Its a network maintenance issue. Some things just take a little time to clear up, including sending a huge backlog of SMS.
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Hey guys, so I've been actually having this problem for the last month where randomly my phone completely stops working (no texts or calls, outgoing or ingoing), and after some time, 1-2 days, it starts working again automatically. Last time this happened, I called sprint and they made me reactivate my phone probably 3-4 times and it didn't help. My phone would be able to make calls, sporadically, and send texts, but never receive calls or texts. This is happening again and I was wondering if someone knows what the issue could be. Being Sprint, they had no clue, and I have a feeling it might be my phone since I got a refurb replacement a couple months ago.
I'm running the 3.17 stock rooted ROM and am S-ON with all radios up to date.
007math said:
Hey guys, so I've been actually having this problem for the last month where randomly my phone completely stops working (no texts or calls, outgoing or ingoing), and after some time, 1-2 days, it starts working again automatically. Last time this happened, I called sprint and they made me reactivate my phone probably 3-4 times and it didn't help. My phone would be able to make calls, sporadically, and send texts, but never receive calls or texts. This is happening again and I was wondering if someone knows what the issue could be. Being Sprint, they had no clue, and I have a feeling it might be my phone since I got a refurb replacement a couple months ago.
I'm running the 3.17 stock rooted ROM and am S-ON with all radios up to date.
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As sprint to check if there's a backlog of data for your device. Happened to me. They cleared out a massive load of stuff and haven't had an issue for years now.
Sent from my EVO using Tapatalk
Posting in General to get more exposure. <Mod Edit Questions Belong in Q&A> This is driving me nuts, i rely on email, coming from push blackberry email this is not desirable at all.
If I'm actively using the phone the notifications come through fine, if i leave the phone on my wireless charger (PMA) i do not get any notifications after it has been sitting on the charger for about 20mins or longer.
I'm also not the only one with this problem, all the obvious settings are set correctly. I contacted Samsung and they created a ticket but no clue when if ever this will be resolved.
Are you seeing this behavior when your phone is connected in WiFi or mobile network?
Ronis_BR said:
Are you seeing this behavior when your phone is connected in WiFi or mobile network?
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Good question, this occurs only when on mobile network. When it is on wifi it works fine. I have tried different version of the Gmail client and they behave the same. I suspect the problem is only on the S6 models b/c other mfg and older phones with the latest version of lollipop behave ok. I have spent a week testing different scenarios and trying different clients.
Also worth noting SMS and phone calls work fine. It is just email notifications.
I had notifications problem (exactly what you described) when I was connected in WiFi using a router with IPV6 enabled. However I have never had problems when I was connected to the mobile network.
arf8 said:
Good question, this occurs only when on mobile network. When it is on wifi it works fine. I have tried different version of the Gmail client and they behave the same. I suspect the problem is only on the S6 models b/c other mfg and older phones with the latest version of lollipop behave ok. I have spent a week testing different scenarios and trying different clients.
Also worth noting SMS and phone calls work fine. It is just email notifications.
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Ronis_BR said:
I had notifications problem (exactly what you described) when I was connected in WiFi using a router with IPV6 enabled. However I have never had problems when I was connected to the mobile network.
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I too had the no-notifications-on-wifi issue and, like Ronis, solved it by turning off all IPv6 connections on my wireless router. It may be worth a shot to go to Settings --> Mobile networks --> Access Point Names --> click the gear next to your currently selected APN --> scroll down to APN protocol: does it say IPv4 or IPv6? If it's IPv6 either use another APN with IPv4 or manually add an IPv4 APN for your carrier (google can help you find this).
The issue myself and many others have is not related to wifi. I think i mentioned in the post you had it was a config setting b/c with wifi on everything works fine.
The issue occurs when it is being wireless charged, when it is not being charged the notifications work.... This is critical b/c most people may not have this problem b/c they don't leave their phone on wireless chargers to notice.
Do me a favor and do this test, charge your phone, and leave it untouched for 20 mins. If you have a wireless charger that is best b/c that is what I'm seeing. During that time make sure you get no TXT or phone calls and only your mobile data is on. Send yourself an email and see if your gmail client notifies you. I'll be willing to bet you won't get the notification like us until you wake your phone up than all the email notifications start coming in. Again this is email notifications, txt, phone calls works.
Cheers
Update to those following this.
I factory reset the phone after i used odin to flash factory rom. Installed latest ATT update. Setup google account and again put the phone on wireless charger, after 10 mins of no activity send myself emails from different accounts from the PC and No emails notifications at all with just Mobile Network only turned on. I'm going to repeat these tests with a wired charger now to see if it is repeatable.
This is quite a headache, with phone off charger it works fine. I'm sure if more people did this test they would see same problem.
I have confirmed even with wired charger, email notifications do not work either. .....
If there are others who can also test this i would appreciate it. I have contacted samsung and they created a ticket but no way to know when if it will be resolved.
Test condition:
1. Charge phone, wired or wireless, only turn on Mobile network, no wifi!!!
2. Leave the phone untouched and idle for 10+ mins
3. during this time no txt or phone calls otherwise it will reset the sleep flag
4. after 10+ mins of no activity send yourself emails from a desktop or another phone. You should in theory get notifications but I'm willing to be you will not.
Thanks
Many more threads like this, guys please contact ATT if you that is your carrier, I have already contacted ATT and Samsung. This is a bug and it appears to be affecting a small number of phones from a batch they have distributed. I'm on my second s6, new from Costco and it is doing the same thing.
https://www.reddit.com/r/GalaxyS6/comments/343ma2/push_notifications_only_being_received_on_wifi/
Update: I returned the phone and ended up paying an additional $60 to get the Gold model from BestBuy which had it in stock. I talked to the reps there and quite a few people have returned the Edge models for various problems including this notification issue on the White and Black models. The two i returned back to Costco were both black. The Gold model they just received and have had 0 returns but it has only been a week and there was only two left. I'll test tonight and report the findings. The Samsung rep also told me there has been very little returns of the non Edge model, most if not all the returns have been on the edge models according to him.
I also had a customer tell me on his edge (black 32gig att) his exchange emails would get deleted automatically and after 3 phone swaps he went with the note and has been happy since.
Samsung needs to spend a little more time to work out the bugs b/c this is a great phone with the exception of these software issues b/c most are software related.
Update2: The first gold model i got did not take OTA not matter how many times i tried, factory reset, cache, etc. The home button also was slightly recessed in more on one side than the other. This to me spells quality control issues at least with the home button and this is the first have seen on the s6 edge but the previous phones were all black. So I went to a different best buy and got another gold edge and this one the home button looked right and it took the OTA on the first try like the previous black phones. I'm leaning on not only software issues with the edge but potential quality control issues with the hardware as well.
To the issue at hand with audible Email notifications, the first one did not work like the previous edge phones. So I'm going to be testing this new second gold s6 edge now. I'm not too optimistic at this point. I have a phone call schedule with the ATT ICU team tomorrow or the following day, would be interesting to see what the engineers have to say after testing this specific scenario.
keeping this alive b/c att is looking at these, here is more on reddit
http://www.reddit.com/r/GalaxyS6/comments/35y7bg/notification_delay_anyone_else_have_this_problem/
Samsung has admit this is a problem and they are looking into it. At this point I have done everything i can with the carrier and samsung. UCT will notify me when there is a patch released and ill post it as soon as i hear anything.
Suffering from the same problem. Wife has 64 GB White S6 -- no issue on hers. My 64 GB Black started suppressing notifications about 24 hours after I got it. Tried a wipe / reinstall OS at the AT&T Device Service Center yesterday. That fixed it for another 24 hours, but it just started happening again today. Android 5.0.2.
It only happens when the screen is off. Happens on wifi and LTE.
I have a replacement coming from AT&T, but I'm worried it will have the issue as well.
Xperia users on 5.0.2 have been seeing similar problems. talk.sonymobile.com/t5/Xperia-Z3-Compact/Notifications-not-Working-When-Phone-in-Sleep-Mode/td-p/879641
That leads me to believe this is an OS bug.
Contact ATT customer service and ask to speak to Urgent care Team. Also contact Samsung. the only way it will get fixed is if more people contact them so they build more cases and get a resolution out quickly. Otherwise it will take longer to resolve sadly. I went through 7 phones before I got one that somewhat worked. Will never be as good as blackberry push email but its better than not receiving the audible notifications at all.
Do you have a ticket number I can reference at either AT&T or Samsung?
And, yes, I have several wireless chargers that I leave the phone on -- even while in the car.
ATT urgent care team doesn't give any ticket numbers unfortunately, but here are the samsung tickets. However i would urge you to contact the carrier first b/c they have a direct line of communication with Samsung as opposed to their tech support number which will send the info to the engineers and developers.
I had more tickets but I can only find these for now. When i find the rest I will post them. Also I went to best buy and the samsung reps took the IMEI number and also reported the issue with my tickets so I have approached this as many ways as possible.
Ticket number: 1116476568 & 2135852781
You can contact Samsung voice support team through 1-888-987-HELP(4357) Mon - Fri : 7am - 2am (CST) Sat - Sun : 9am - 10pm (CST)
Hope this helps. Let me know what happens.
I"ve been having the same issues...I think it started after the last android update...I have the blue edge...other factor is that i have to use a micro cell tower
That is very odd, normally if you have this problem it is out the box, but it would not surprise me if the update breaks it. Again i would suggest you contact Samsung and let them know as well as your carrier.
I waited on contacting AT&T or Samsung, since I had a replacement on the way and wanted to test it.
Out of the box -- apps installed and no issues.
18 hours later, still working fine.
2 hours after that, the phone did an "AT&T system update".
Shortly after that, I felt the feeling of dread come over, as I thought it odd I hadn't received any notifications for a while. Fingerprint unlock, swipe up, and the notifications come rolling in all at once.
I'll call AT&T and Samsung tomorrow.
How is it that more people aren't noticing this? It has to be a very widespread bug!
Yesterday morning I found myself unable to make outgoing calls on my Galaxy Note 3. Every call attempt sends me to my own voicemail. Text messaging and data work, the issue is just with voice calls. I've tried rebooting, clearing the cache and rebooting, hard and soft resets nothing works.
I brought into a Sprint store and they couldn't fix it so I went home and installed a stock ROM, When that didn't help I ended up calling Sprint tech support. After half an hour and multiple attempts by the Sprint phone tech I was finally told I needed to be transferred to Senior Tech. As I was waiting to be transferred the line went dead. I eventually did call Sprint again and they reactivated the phone as well as a few other things but still nothing has worked.
Today I discovered that the calls I am able to receive are only from other carriers and/or from landlines. All calls from Sprint accounts go straight to my voicemail just like my outgoing calls do. I called Sprint tech support again to update them and they were surprised to hear this.
Two different Techs called my phone from their offices to confirm and sure enough I answered. They had to clue hot to fix this.
To me this indicate it's a Sprint network problem and not a problem with my handset. Even changing my phone number wouldn't resolve the problem, in tech's opinion.
So they opened a support ticket but I am not optimistic this can be fixed. I'll give them a couple days to try but if they can't I'll be forced to close my account which, after 15+ years, is a shame.
I fixed it. Turns out Google Voice was causing problems. Sprint had to remove it from my profile. Phone works fine now.
I would have to say that, before you said anything about Google voice, it is a Sprint network issue. I know of a few troubled networks within Sprint. Also Samsung and Sprint are having issues with 5.0.1 and the S6 which is completely unrelated to this issue.