Viber....Bug !! - Galaxy Note II Themes and Apps

Since 14 days and i am facing battery drain 1st on my old SGS3 then on the SGS3 LTE and now on my SGN2
the main problem is that phones never goes in deep sleep they stay always on 200MHZ.. and on the battery use it always give me
Media Procces or Media Storage keep waking
therefor i asked a lot over here and they all said either kernel bug or there is something like corrupted media ( pix, songs, or videos )
so i did a clean flash without the external sd card, with now media on the internal card and still the same,
i tired with external and withour external still the same
i tested several kernels nothing happened...
but i realized that once i use my normally using apps the drain occurs
none of watchdog or betterbattery stat clear me what is the problem just say media.proccess is always awake
at the end i tried every app by it self and found that first you register to Viber those things happen....
and if i go back in time since the bug started its almost since the last update for VIBER
take a look on the screen shots of cpu spy with and without Viber, and please just check if you also having this issue...
maybe i am a little bit crazy, but when this exist on all and it is always effecting our media...maybe then our media are
no more safe, like hackable or some where like that, i mean Viber can easily read our media in there server, as it was ago i didnt remember which app or what what the service....
So please just try to check and confirm if it is exist or not
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
​
Solution:View attachment Viber_v2.2.3.109.apk ​

---

I uninstalled Viber for many weeks ago because i found Viber is battery eater. My mobile was never in deep sleep beacuse of viber. Uninstalled viber and everything is fine..

---

Mano1982 said:
I uninstalled Viber for many weeks ago because i found Viber is battery eater. My mobile was never in deep sleep beacuse of viber. Uninstalled viber and everything is fine..
Click to expand...
Click to collapse
I installed an older version viber and I have no problem with that. The new version suffered from this issue.

---

Viber has known issues. Mine were audioout 2

---

3vo3d said:
Viber has known issues. Mine were audioout 2
Click to expand...
Click to collapse
i had this issue also on the s3 lte
i made more tests on my cousin's htc one x, on my wife's desire s, and on my neighbor's xperia s....
and guess what ??? they all have no problem !!!!! phone goes to deep sleep normally,
im starting to suspect that the problem is only with samsung devices or software...is it possibale ??
thats really annoying....international calls are expensive lol

---

Chris189 said:
I installed an older version viber and I have no problem with that. The new version suffered from this issue.
Click to expand...
Click to collapse
Which version are you using?

---

Shadowjump said:
Which version are you using?
Click to expand...
Click to collapse
i found this version on my pc, ill test it tonight and u can also test it if you want it is v. 2.2
View attachment Viber_v2.2.3.109.apk
EDIT: it works

---

Hi, this is Viber's rep. I'm here to help.
@mrlove6 - Which Viber version do you have?
Viber's latest version for Android is 2.3.6, if this is not your version, please try to upgrade and let us know if the issue persists.
Please note that Viber is not fully compatible with custom ROMs. :/
Thanks,
Viber Team

---

I am on 2.3.6 version of viber, stock rom rooted no battery drain issues. Previous versions used to kill my battery.
Sent from my GT-N7100 using xda app-developers app

---

Viber Team said:
Hi, this is Viber's rep. I'm here to help.
@mrlove6 - Which Viber version do you have?
Viber's latest version for Android is 2.3.6, if this is not your version, please try to upgrade and let us know if the issue persists.
Please note that Viber is not fully compatible with custom ROMs. :/
Thanks,
Viber Team
Click to expand...
Click to collapse
I had the same problem with newest version of Viber, so had to revert to old ones as well to fix the Audioout_2 wakelock which prevent my mobile to go to deep sleep but instead was keeping it at 200 Mhz all the time, I used BetterBatteryStats to collect that info, also the addition Viber made to use the system sound instead of Viber's did not had any kind of good effect at all, I tried it all I could with the newest version before I had to downgrade it, even tried to run it as system app which did not worked either.
Hope the issue will be resolved soon.
Sent from my GT-N7100 using Tapatalk 2

---

Sometimes Viber gets stuck while trying to call a Viber contact and the phone gets soft-reboot... Does anyone having this issue? I've seen this problem since last 3 updates.

---

I dont want to change the topic but altgough I have viber installed I dont use for voice calls anymore since skype really sorted their app. Skyoe Voice and video calls work better on my phone note 2 then my well above average gaming pc.
Sent from my GT-N7100 using xda app-developers app

---

I'm having this issue too.
Phone always "awake" till i uninstall viber (Should be the latest version, downloaded 2 days ago)
Note 2 gt n7105 (4.1.2) non-rooted

---

Viber Team said:
Hi, this is Viber's rep. I'm here to help.
@mrlove6 - Which Viber version do you have?
Viber's latest version for Android is 2.3.6, if this is not your version, please try to upgrade and let us know if the issue persists.
Please note that Viber is not fully compatible with custom ROMs. :/
Thanks,
Viber Team
Click to expand...
Click to collapse
@Viber Team
i dont really know what to say.....
here is the results of your version 2.3.6
and thanks for making me try it again, becuase i am no longer able to use viber again
not even the old version i have because all what i got is this
no code match...more than 30 min no sms and no call...if the call takes place
*** and please do not keep posting that viber is not compatible with custom roms on all the threads, because we ( or I ) use viber on custom roms since 2 years
so dont blame the custom roms, try to fix the issue happened by the new update***

---

@mrlove6 -
Allow us to respond to the different parts of your message:
- About not being able to receive the code:
Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
- About the Custom ROMs:
We don't believe that we are "blaming" anyone for anything. We, as an application developer, say loud and clear: we don't *officially* support Custom ROMs. This doesn't mean that ALL versions of Viber will NEVER work with ALL custom roms out there in the world. It merely means that, since we don't test Viber with all of the custom roms in the world, some problems may arise with some of them. We simply don't have the resources and manpower to develop and test full support of Viber with all Custom ROMs.
- About the battery drain:
First, please make sure that in Viber's settings, the "WiFi sleep policy" is set to your preference (so that Viber does not keep your WiFi on when your phone idles).
Now, we are looking into this issue, but as far as we know, the same phones you mentioned, with Stock ROMs, show no significant problem of battery drain.
However, we would still like to assist you and get to the bottom of this issue, before we release our new major update for Viber (version 3.0).
We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance

---

Viber Team said:
@mrlove6 -
Allow us to respond to the different parts of your message:
- About not being able to receive the code:
Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
- About the Custom ROMs:
We don't believe that we are "blaming" anyone for anything. We, as an application developer, say loud and clear: we don't *officially* support Custom ROMs. This doesn't mean that ALL versions of Viber will NEVER work with ALL custom roms out there in the world. It merely means that, since we don't test Viber with all of the custom roms in the world, some problems may arise with some of them. We simply don't have the resources and manpower to develop and test full support of Viber with all Custom ROMs.
- About the battery drain:
First, please make sure that in Viber's settings, the "WiFi sleep policy" is set to your preference (so that Viber does not keep your WiFi on when your phone idles).
Now, we are looking into this issue, but as far as we know, the same phones you mentioned, with Stock ROMs, show no significant problem of battery drain.
However, we would still like to assist you and get to the bottom of this issue, before we release our new major update for Viber (version 3.0).
We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
Click to expand...
Click to collapse
I really appreciate your answer and your great effort and time building a great app like viber specially that it is free....
Just to clear some points, for the code...I have 5 sim cards at home almost tried 4 of them, but that not the point we are negotiating right now
I will take your advice and check about the wifi sleep policy IF I was able to setup and register any of my sim cards..but just to make it clear what I think and almost sure about that it is not issue belongs to wifi, because as listed about is two differents issue which are Mediaserver and Audioout_2
I clearly know how impossible to test on all custom roms as long as there is daily more than 10 builds, what make me feel that the problem is with viber update itself is that I have tested more that 10 custom roms and all gave the same results in battery drain NOT only on the Galaxy Note II N7100 but also Galaxy S3 I9300 and on Galaxy S3 LTE I9305, not to forget that the issue wasnt exist on old version specially the great one 2.2.3 as I remember
In all cases ill take the survey as soon as I can hoping we ( me and all other users facing same bug ) have this get sorted in the next update
One more time a great great thanks for you and for the whole team of Viber
Sent from my GT-N7100 using XDA Premium HD app

---

@mrlove6 -
Thank you for the clarifications, and it is our pleasure to be here on XDA and assist you directly.
The inability to receive the code is an issue that could have many different sources (some of which are not even a problem on our part). As suggested, please try again in 24 hours. If it still doesn't work, let me know.
We are investigating the battery drain issue in our company this very moment, and we are planning to make tweaks and improvements on our next upcoming major new version (Viber 3.0). Meanwhile, as I explained, the specific details from your device might be of help to us resolving this issue. We would appreciate if you could describe the problem in detail in the direct link to the ticket that I provided in my previous response to you.
Thanks again, and we apologize for the temporary inconvenience

---

hope that this problem will be fixed on the next "major" upgrade that you were mentioning...
Sent from my GT-N7105 using Tapatalk 2

---

AlanDS said:
Sometimes Viber gets stuck while trying to call a Viber contact and the phone gets soft-reboot... Does anyone having this issue? I've seen this problem since last 3 updates.
Click to expand...
Click to collapse
Yes for me too on my SGS3 sometimes the phone is freezing and sometimes it gets soft reboots.when i use viber.
I need viber because my husband is outside.He have a SGS2 with the same problems.
only with viber.

---

Viber Team said:
@mrlove6 -
Thank you for the clarifications, and it is our pleasure to be here on XDA and assist you directly.
The inability to receive the code is an issue that could have many different sources (some of which are not even a problem on our part). As suggested, please try again in 24 hours. If it still doesn't work, let me know.
We are investigating the battery drain issue in our company this very moment, and we are planning to make tweaks and improvements on our next upcoming major new version (Viber 3.0). Meanwhile, as I explained, the specific details from your device might be of help to us resolving this issue. We would appreciate if you could describe the problem in detail in the direct link to the ticket that I provided in my previous response to you.
Thanks again, and we apologize for the temporary inconvenience
Click to expand...
Click to collapse
Your application is causing wakelocks in my phone by keeping wakelock on Audio_4 in my HTC One XL with Jelly Bean. After uninstalling your app the phone goes to sleep immediately.
If you need me to provide some data please let me know how I can do that.
Thanks.