Related
Cheap EBAY car charger from Bargaincell.com fried the charging circuit/sync/USB connnector on my brand new 8525. The guy tells me he won't do anything about damages, so I'm stuck needing a replacement motherboard. Other than this my device is in perfect condition, so I'm not looking to part it out either.
If you have an operational motherboard, Please email me at:
natedog731 <NO @ SPAM> hotmail.com
THANKS!
Have you tried putting the phone in for warranty?
Well, I got the phone 2nd hand off of ebay (No Warranty). Shortly there after, another ebay product killed it. See this thread: http://forum.xda-developers.com/showpost.php?p=1443395&postcount=22
I would still try and get it replaced through AT&T. I bought my 8525 through eBay and had an issue with it and AT&T still replaced it under the manufactures warranty for me. I've done it numerous times with phones over the years. The number you should call is 1-800-801-1101. It's definitely worth a shot...
Hmmm... I suppose the worst thing they can tell me is "no"...
I'll be damned... I didn't think that would work... A replacement is on the way! Thanks for the idea, TheBrit and ahfunaki!!
No problem, glad to have saved you some time and money...
And the nice thing is too, the phone you'll receive basically is brand new...
Bah... Cingular/ATT sent me a unit with the White screen issue. right out of the box... *sigh* A replacement for the replacement is on the way...
Nate731 said:
Hmmm... I suppose the worst thing they can tell me is "no"...
Click to expand...
Click to collapse
Or charge you for the new phone after they determine the damage wasnt due to a defect. You gotta be careful as they try to find anthing to make your fault. I got a couple boards if interested
LOL Just called them again tonight... Time for the replacement for the replacement for the replacement . The rep tried to talk me into taking a different model in exchange. "Sir, since you've had the trouble with that model, how about a different model instead? A Blackberry 7100, perhaps?" LOL. He didn't seem too surprised that I asked about the Tilt, and it seemed like he checked stock and said that there was none so far. We'll see what happens.
omg.....really>? if i would of known this i wouldnt of opened my phone and voided it....do you guys think that they will accept it?? i got my 8525 from ebay
to ahfunaki:
Can you write all procedure step by step, because I don’t live in USA but I have couple friends in USA with ATT account? I can ask for help but their don’t realize how to do it, because I was send my device couple weeks ago but in ATT local store refuse to help because of ebay purchase. A can call to ATT via skype and organize everything.
Sorry for my poor English.
Hi guys
A while back my phone would not connect to the computer and now it does not even charge I took it to orange and they said that it is out of Organe guarantee since I have had b=it for longer than 6 months and that I would need to send it to Sony. I called SOny and they said that I should send it to them and they will fix it for free if the fault is due ti a manufacturer fault but will chage if it is not due nto a manufacturer fault.
Does anyone know what could be wrong with the phone?? DO you thionk that this will be a manufacturer fault?
Broken USB port. Probably due to misuse, like too many connects and disconnects without being gentle removing the plug, etc, and if it is due to misuse, they will charge you the repair bill.
I have the same problem. Before sending the phone try a couple of options like
A Different Battery
A Different Charger ... PLUG + LEAD
Charge with the Phone turned off. --> Can take a couple of minutes before a a red light / screen comes on ive found out.
If all this fails then it must be a broken USB Port. Am going to be sending my off soon, as intermits and effects the volume button when plugged in . Just they that hold the phone for about 2 weeks and i need my phone
Hope you get it sorted
Just got my phone back after 3 weeks!!!! Same thing happened to me too, but was still under warranty, had to unmod my phone first tho lol
Sent from my X10i using XDA App
Orange are being retarded. Walk into a shop, request that they repair or replace it. Be firm yet polite, request manager if needed. Do it on a Saturday afternoon, busiest sales day, will not want you in front of customers, taking up sales time. Inform the manager that as the retailer your contract is with them not the manufacturer. It's his responsibility to make good on that contract, six months is an unreasonable period of time in which to develop a fault. He can get a replacement from SE but that it not your concern. The manager will know retail law, you now sound like you know what you are talking about, he'll cave, though he may need his area manager
There are common problems with both the USB port in the phone and with the included USB charging cable. Before trying to get the phone repaired you should first make sure the cable is good. The end of the cable that plugs into the phone can be easily deformed and wont properly connect (it plugs in but wont seat right so it wont charge/connect to PC) this happened to mine and I replaced it with a gigaware gold plated one that cost me $30 USD but charges my phone ~3x faster.
Sent from my X10i using XDA Premium App
thanks for the advice guys, I will just have to send it off to Sony. I really wanted to get it sorted without sending it to Sony since I have rooted the phone and added a custom rom which may cause problems since the guarantee is void if the software has been tampered with. I have tried a new battery and have tried 2 other cables with no success.
cockbeard said:
Orange are being retarded. Walk into a shop, request that they repair or replace it. Be firm yet polite, request manager if needed. Do it on a Saturday afternoon, busiest sales day, will not want you in front of customers, taking up sales time. Inform the manager that as the retailer your contract is with them not the manufacturer. It's his responsibility to make good on that contract, six months is an unreasonable period of time in which to develop a fault. He can get a replacement from SE but that it not your concern. The manager will know retail law, you now sound like you know what you are talking about, he'll cave, though he may need his area manager
Click to expand...
Click to collapse
I completely agree, I work at Comet and was under the impression that the retailer always sends the product off to the manufacturer since I bought the product from the retailer and not the manufacturer.
I don't suppose anyone knows how much this could cost?
You can unroot the phone and flash the manufacturers FW back on the phone although in most cases just rooting and flashing custom ROMs doesn't void your warranty as the Android OS is google software not the phone makers.
Sent from my X10i using XDA Premium App
I had the same problem, went into local tmobile store, and they sent it off and I had it back, with a new main board and they had even replaced the screen protector for me all for free, in less than a week
I reflashed it with tmobile firmware before I sent it back btw
I was reading the Sony leaflet that you get with the X10 and it mentioned that the warranty does not cover changes in software however my problem is more of a software problem so I am hoping that this will not affect me. just hope they don't switch on the phone (after they get it working) and see a big blue piece of text saying Cyanogen with a blue line circulating around it
I cant believe Orange wont send it off for me whereas TMobile (who are more or less the same company) do send off the product off.
I am going to send it off to sony and will update this thread with the outcome as it may help other X10 users in the future
I had same charging issue but I got replacement of motherboard with new IMEI#.
Sony Ericsson gives 1 years warranty in India I was lucky... yes my phone was rooted and customized at the time when I gave it for repair.
Sent from my X10i using XDA App.
I have to wigle my chdrger alot. Afraid it will. Vreak soon
Sent from my X10i using XDA App
I got my phone back today. They fixed the problem and re-installed their own hardware. The problem is that they installed the first 2.1 software and when I try to update my phone, it says you have the latest softtware Oh well, I can still install a custom rom and the main thing is that my phone is working again
Has anyone yet received a phone from either an Orange shop or via their website/head office?
And if so how was the "bloatware" situation, what is your rom details and was there any orange branding on the device itself?
its available to buy through a new contract, but is still comming soon as an upgrade feature :/
i hope to get mine through at the end of the week, unfortunatly, just been the victim of card fraud, so have to wait for the bank....i will keep peeps posted
I actually get mine tomorrow so can look then, I was just interested to see if others had one already
I do know (from what the executive office told me today) that they have had 2 deliveries now but both have been very very small, first batch sold out in minutes and second batch was expected to do the same, thankfully I had one saved for me as a priority customer.
Lennyuk said:
Has anyone yet received a phone from either an Orange shop or via their website/head office?
And if so how was the "bloatware" situation, what is your rom details and was there any orange branding on the device itself?
Click to expand...
Click to collapse
I get mine tomorrow, will let you know.
Just curious, wouldn't you root it and get a cleaner rom anyway?
I DO know that the phone does not come with NFC chip
Orange had no clue, so I called Samsung and eventually got the answer that only the USA version has the chip (which we know is not true, but suffice to say,the Orange one does not)
Mark
fredphoesh said:
I get mine tomorrow, will let you know.
Just curious, wouldn't you root it and get a cleaner rom anyway?
I DO know that the phone does not come with NFC chip
Orange had no clue, so I called Samsung and eventually got the answer that only the USA version has the chip (which we know is not true, but suffice to say,the Orange one does not)
Mark
Click to expand...
Click to collapse
Yes I will, but just wondered anyway.
Some people are currently investigating if the phones do in-fact have NFC included just software disabled. Early signs indicate that they may include the chip.
Lennyuk said:
Some people are currently investigating if the phones do in-fact have NFC included just software disabled. Early signs indicate that they may include the chip.
Click to expand...
Click to collapse
Yeah, I was thinking it would... partly to explain why Orange took a month longer than Vodafone to supply the phone. Also Orange have some initiative with some bank and another phone of theirs that has NFC, so thought SGS2 should have it too...
Mark.
I upgraded through Carphone warehouse a couple of weeks ago. Mainly because, at the time, Orange couldn't confirm when they would have it. I got a sim unlocked non-Orange branded SGS II! But it's not difficult to debrand and unlock the phone anyway...
I picked up one from the Orange shop in Kilburn London last Saturday. Didn't expect them to have one but asked the manager of the shop anyway who said that there was a delivery just made and he'll go check.
I was delighted when he said there was ONE delivered, yes just one? What's the point in that?
Anyhoo I'm a happy chappy ,there was a lot of Orange bloatware on it and sorry I can't remember the firmware as I flashed Lite'ning rom on it as soon as possible to get rid of all the Orange crap.
Admittedly I took out a second contract to get this phone but I did get it from the carphone warehouse on orange and my handset is unbranded and unlocked. I will never go to an orange shop to upgrade ever again, no orange branding is great!
Well Orange somehow screwed up my order (something about system thinking they had more handsets than they actually did) so my order was processed but there was no handset to send out..so I have to wait for them to restock.
Hey Lenny, picked mine up from my local Orange store in W-S-M this week
I ordered one last Sunday, just been told stock arriving Friday.
Could somebody with an orange SGS2 have a look and see what free ram there is at stadby please? Just wondered if the orange bloatware affected the amount of free ram available.
Thanks
Ian
Just got of the phone with orange, 5000 phones turned up today, once everyone is checked the will be in stock after the back orders are filled.
Looking at the 22 for them to be sent out !
Hello,
I got my Lumia 800, and it's charging at the moment. But when I bought the phone from Amazon through FGS Trading, the box it came with has a sticker on it in German. It says:
"Neuwertig, gebrauchtes
Ihre Qualitätskontrolle 35"
Gebrauchtes means used...so does it mean I bought a new phone, but was given a used one?
hawc1506 said:
Hello,
I got my Lumia 800, and it's charging at the moment. But when I bought the phone from Amazon through FGS Trading, the box it came with has a sticker on it in German. It says:
"Neuwertig, gebrauchtes
Ihre Qualitätskontrolle 35"
Gebrauchtes means used...so does it mean I bought a new phone, but was given a used one?
Click to expand...
Click to collapse
Translated: As good as new, used their quality control 35
sHaHiN786 said:
Translated: As good as new, used their quality control 35
Click to expand...
Click to collapse
Does that mean the phone isn't actually new? Seller said it was new...
hawc1506 said:
Does that mean the phone isn't actually new? Seller said it was new...
Click to expand...
Click to collapse
It means mint condition too, kind of weird, but it states it's new yeah, but used to check some sort of quality control, maybe they opened it up to check.
sHaHiN786 said:
It means mint condition too, kind of weird, but it states it's new yeah, but used to check some sort of quality control, maybe they opened it up to check.
Click to expand...
Click to collapse
Ah that's interesting to hear...Pesky Germans : )
But why is Gebrauchtes also printed on the label?
For me this sounds like it's not new. Looks more like a refurbished one that has gone through quality control to assure it's like new.
Maybe Nokia support would be able to tell using the phones IMEI?
-obiwan- said:
For me this sounds like it's not new. Looks more like a refurbished one that has gone through quality control to assure it's like new.
Maybe Nokia support would be able to tell using the phones IMEI?
Click to expand...
Click to collapse
That's what I'm thinking. I contacted the seller and we're going to sort this out.
At this point, it doesnt even matter right now because the phone won't turn on anyway Spent eight hours yesterday doing every trick/button combination possible.
I'll take it to the Microsoft store to see if they can do something.
hawc1506 said:
That's what I'm thinking. I contacted the seller and we're going to sort this out.
At this point, it doesnt even matter right now because the phone won't turn on anyway Spent eight hours yesterday doing every trick/button combination possible.
I'll take it to the Microsoft store to see if they can do something.
Click to expand...
Click to collapse
Try a Nokia store, or you can arrange a repair if your phone has a warranty (which it should have). Check Nokia care online.
sHaHiN786 said:
Try a Nokia store, or you can arrange a repair if your phone has a warranty (which it should have). Check Nokia care online.
Click to expand...
Click to collapse
Unfortunately, the U.S. doesn't have Nokia stores. I went to the Microsoft store and they weren't able to do anything.
I've contacted both Nokia and the Amazon seller. We'll have to see how this works out. I waited all of my spring break for a phone that won't turn on!
At least I'm still very satisfied with how well it's built. It's like an Alfa Romeo. Won't work, but take one look at it and all the negatives will be forgotten.
Meanwhile, I'll live with my HD2.
hawc1506 said:
Unfortunately, the U.S. doesn't have Nokia stores. I went to the Microsoft store and they weren't able to do anything.
I've contacted both Nokia and the Amazon seller. We'll have to see how this works out. I waited all of my spring break for a phone that won't turn on!
At least I'm still very satisfied with how well it's built. It's like an Alfa Romeo. Won't work, but take one look at it and all the negatives will be forgotten.
Meanwhile, I'll live with my HD2.
Click to expand...
Click to collapse
http://www.nokia.com/us-en/support/troubleshooting/warranty?c=1
Here's the link to check regarding the warranty and repair services, they should have the phone or in your case a replacement back to you in around a week, as mine is coming to me on Monday. An American who knows the beauty of an Alfa, sweet.
If you bought it on Amazon, just return.
sHaHiN786 said:
http://www.nokia.com/us-en/support/troubleshooting/warranty?c=1
Here's the link to check regarding the warranty and repair services, they should have the phone or in your case a replacement back to you in around a week, as mine is coming to me on Monday. An American who knows the beauty of an Alfa, sweet.
Click to expand...
Click to collapse
Of course, I'm waiting for Alfa to make its return to the U.S.
I tried doing a search, and this popped up:
"Device was not designed for the US market:
We do not have the capability to repair devices that were not designed for the US market. Please check the warranty information that was included with your device and/or please contact your point of purchase. If you purchased the device in the US and you determine that your device came with a US warranty, please contact Nokia Customer Care at 1-888-665-4228 for information. Please include a copy of your proof of purchase that confirms the device was purchased in the United States and a copy of the in box US warranty documentation when you send your device in for repair."
It makes sense, since my particular unit was imported from T-mobile in Germany by the seller. Maybe I should've shelled out the extra $50 for the Amazon-certified international one.
Itaintrite said:
If you bought it on Amazon, just return.
Click to expand...
Click to collapse
I think this might be my only solution at this point.
hawc1506 said:
Of course, I'm waiting for Alfa to make its return to the U.S.
I tried doing a search, and this popped up:
"Device was not designed for the US market:
We do not have the capability to repair devices that were not designed for the US market. Please check the warranty information that was included with your device and/or please contact your point of purchase. If you purchased the device in the US and you determine that your device came with a US warranty, please contact Nokia Customer Care at 1-888-665-4228 for information. Please include a copy of your proof of purchase that confirms the device was purchased in the United States and a copy of the in box US warranty documentation when you send your device in for repair."
It makes sense, since my particular unit was imported from T-mobile in Germany by the seller. Maybe I should've shelled out the extra $50 for the Amazon-certified international one.
I think this might be my only solution at this point.
Click to expand...
Click to collapse
Ouch! I should've known that, it's not out in the US yet, it's a European device, yup, sorry, that's the way to go. Hope it goes well.
sHaHiN786 said:
Ouch! I should've known that, it's not out in the US yet, it's a European device, yup, sorry, that's the way to go. Hope it goes well.
Click to expand...
Click to collapse
Thanks
The Lumia 800 is sold in the U.S. at Microsoft Stores, but it only comes in a bundle with speakers and headphones for $800 (about £500). Amazon sells the international unlocked version for $550. As far as I know, they're the same version, except Microsoft won't sell the phone separately.
I dropped my tablet corner first and the lower left corner smashed and the corner of the glass broke in lots of pieces
now my screen has 2-3 big cracks over it. Does anyone know where I can get it repaired in Asia or if in the US who can I contact for pick up, estimates and other stuff.
Go to Sony website to check out local Song Corp in Asia for services.
I asked our sony service centre in saudi arabia .a screen replacment costs about thesame price of a new tablet !
But may be cost varies from a country to another.
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
rjsmith2007 said:
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
Click to expand...
Click to collapse
Oh wow. This is ultra helpful. Moron.
rjsmith2007 said:
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
Click to expand...
Click to collapse
How do you not own anything that uses IR? I find that impossible, how you can have a tablet but not a TV as all TVs use IR...
Sent from my HTC Desire using xda premium
I chatted with the Sony US (that's where i bought mine) and they kept referring me to a repair number which i can't call coz im not in the US and IDD costs. my local service center sucks
dohanotoha said:
I asked our sony service centre in saudi arabia .a screen replacment costs about thesame price of a new tablet !
But may be cost varies from a country to another.
Click to expand...
Click to collapse
The sony service center in my area doesnt repair tablets does the screen replacement include labor?
If you have replaced your screen already then this is not nessasary but here is my plan for if my screen will crack:
Just send it back with the message that you had the little black cord attached on it, the one that comes with the tablet, and tell them that your cord snapped
just like that, nothing you can do about it you could give it a try right?
kazshizka said:
I dropped my tablet corner first and the lower left corner smashed and the corner of the glass broke in lots of pieces
now my screen has 2-3 big cracks over it. Does anyone know where I can get it repaired in Asia or if in the US who can I contact for pick up, estimates and other stuff.
Click to expand...
Click to collapse
That could work. it would party be their fault that my screen broke. I'll try that
Mahaco said:
If you have replaced your screen already then this is not nessasary but here is my plan for if my screen will crack:
Just send it back with the message that you had the little black cord attached on it, the one that comes with the tablet, and tell them that your cord snapped
just like that, nothing you can do about it you could give it a try right?
Click to expand...
Click to collapse
lol that's why honest people with genuine faults have such a hard time getting warranty claims honored ^^