IMPORTANT LEGAL NOTICE FROM ASUS
Asus has agreed to settle a class action lawsuit concerning your Asus Eee Pad
TF201 Transformer Prime tablet. If you own or owned a TF201, you may be entitled to $17 and a free GPS extension kit. This Notice is approved by a Federal Court, and is not a solicitation.
Please visit www.AsusTF201Settlement.com or call 1-877-211-8361 for more information.
You are eligible to participate in the settlement if you are a United States resident who bought a TF201, and experienced lost or reduced GPS functionality or weak/intermittent WiFi performance. To claim a cash payment and a Dongle, you must submit a Claim Form on the website, by email or by regular mail by
May 31, 2013. If you do not submit a timely claim, your rights will not be affected.
The Court has not yet approved the settlement. It will have a hearing to decide whether to do so. If you choose to, you may object to this settlement by
June 20, 2013 and ask the Court not to approve the proposed settlement. Please remember that if you choose not to participate in the settlement, your rights will not be affected. Please visit the website or call the toll-free number for more information.
I wonder if this means that the European support lines might now send a GPS Dongle to those of us that missed out /refused?
I just filed mine. Ill see what happens.
Sent from my SCH-I605 using xda premium
Meh, already got a dongle, and $17 isn't really worth the trouble. If Asus truly wanted to make amends for releasing such a flawed product, they should have adjusted the price to reflect what the device should realistically cost given it's performance and refund the difference. And before I am called crazy, HP refunded the price difference for the TouchPad for early adopters after their fire sale, and Apple has refunded around $100 to early adopters of the iPad 3 after the release of the ipad 4 refresh a couple months later. Or maybe it was an issue with the ipad 2, I don't quite remember the specifics. As far as I am concerned, $17 is more of an insult than anything useful. I would consider $100 back to be fair compensation, and is well in line with the things Apple has done without actually releasing a flawed product. But I guess that's what separates a company who cares about their customer base from a company who tries to push as many devices out the door and quickly move on to the next thing.
$17 bucks??? Really!??!
And what about those outside US?
Do NOT take this settlement, if you do than come June when the case goes to court you have already wiped your hands clean of any further benefits such as refunds, exchanges, etc.
$17 and a dongle you can already get if you registered your Asus on their site? LMFAO what a douche move.
$17 :laugh: I've already received 2 GPS dongles that I never use. Anyway my Primes WiFi is fine.
Can i join from Israel ? (dont want 17$)
wifi is terrible
i say tell them to screw off,
wth is the point of $17? this piece of junk cost $500 and gps, wifi and bluetooth isn't the only issue of this junk
They should replace our primes with the Infinity. Atleast the TF300 -_-
---------- Post added at 06:14 PM ---------- Previous post was at 06:08 PM ----------
Nightpath said:
Do NOT take this settlement, if you do than come June when the case goes to court you have already wiped your hands clean of any further benefits such as refunds, exchanges, etc.
$17 and a dongle you can already get if you registered your Asus on their site? LMFAO what a douche move.
Click to expand...
Click to collapse
What court settlement?
i say at least give us $100~200 refund
or let us trade this junk in
Soo.... Canadians are just out of luck? And it seems like a such tiny morsel for those people who are having larger problems.
Where is the settlement for the fact that the Transformer Prime runs slower than a Kindle Fire, or thread number 2 on here. I am so glad I got rid of this thing when I lost the ability to unlock after I had my cracked screen fixed.
Sent from my Nexus 10 using xda premium
Everyone deny it!
The wording reads:
"The lawsuit claimed that the Asus Eee Pad TF201 Transformer Prime tablet GPS and WiFi signal quality is diminished based on the design of the tablet. "
http://www.asustf201settlement.com
The GPS dongle does absolutely nothing to address the terrible WiFi signal quality due to the all aluminum backing (which also makes GPS useless).
They should be FORCED to replace the faulty prime, which really is anything BUT Prime!, with the Infinity in order to fix the week WiFi and all other problems the "prime" has.
WORLDWIDE and NOW please.
kaixis said:
They should be FORCED to replace the faulty prime, which really is anything BUT Prime!, with the Infinity in order to fix the week WiFi and all other problems the "prime" has.
WORLDWIDE and NOW please.
Click to expand...
Click to collapse
Look, I certainly share your concern, but what you wrote is ridiculous. Asus should compensate for the Prime's failures, but the Infinity is a whole different device. If you really want one, you should go an buy one, but none of us deserve one for free just because the Prime is sub par. $100 or so would be fair.
sputnik767 said:
Look, I certainly share your concern, but what you wrote is ridiculous. Asus should compensate for the Prime's failures, but the Infinity is a whole different device. If you really want one, you should go an buy one, but none of us deserve one for free just because the Prime is sub par. $100 or so would be fair.
Click to expand...
Click to collapse
I'd probably go for a $100 offer; $17 and another dongle isn't gonna cut it.
Sent from my Transformer Prime TF201 using xda premium
getting a new device would be great and all but its nto gonna happen, its gonna cost asus way too much and they rather lose the customer by then~
but $100~ is pretty fair
thats more or less what they from the profit of the prime (prob more but yeah...)
Just wanna make sure I understand this clear. If nobody responds to this [email protected]! offer then we stand a better and chance in June of a better deal?
Lyvewire said:
Just wanna make sure I understand this clear. If nobody responds to this [email protected]! offer then we stand a better and chance in June of a better deal?
Click to expand...
Click to collapse
What makes people think there's a better deal in the works? I think the $17 is as much as you're going to get. Oh well, should buy you a 1/3 tank of gas.
Related
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Click to expand...
Click to collapse
This is an EXCELLENT question that I would love a lawyer or an expert answer because I would love nothing more then to sign up for this class action lawsuit and really stick it to these sons of *****es I am totally fed up with this.
Also you are forgetting the main thing false advertisment for advertising GPS in specs and then taking it out I think this would be the homerun swing here.
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
ravizzle said:
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
Click to expand...
Click to collapse
But the action is not regarding a safety risk, rather, its paying for a product you didn't fully receive and I am not about to go return mine to get another that is broken; especially since they don't even have them in store at Best Buy. I am not waiting to have one shipped again.
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
Click to expand...
Click to collapse
I never said anything of that sort. Idk if my writing was unclear.
I said u can return it, but if they don't allow you to get a refund, then u have a claim because of false advertising. Never mentioned exchanges at all.
Edit 6pm PST:
You asked if it was illegal and if they were required to issue a recall.
They don't have to issue a recall. If they want to they can.
Add per my understanding they said they removed gps from the list now, do they made reasonable attempts to address false advertising. If you bought before they did that, then you should be entitled to a full refund. If they deny such refund then you have a good case.
And when I say return, I mean return. Not exchange. If lack of gps is the prob, then the prime just isn't for you, maybe wait for the t700 which has plastic back.
Sent from my Galaxy S2
My opinion is that a handful of people called the Backplate Conspiracy Theorists who are dead set on going up against the Great Evil otherwise known as Asus would look like a bunch of fools.
False advertising that the tablet has......... aGPS? I'm still waiting for someone to show me where Asus advertised the Prime as having a dedicated unassisted GPS unit.
Your box got messed up by UPS, that that issue up with them.
And you return your product to the vendor you bought it from. That would be Best Buy.
IF YOU HAVE A LEMON, RETURN THE DAMN THING.
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
jdbaker82 said:
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
Click to expand...
Click to collapse
Well luckily my prime is fine, but if I was in your situation I would return or exchange my prime as it is obvious you got a bad unit.
Sent from my Galaxy S2
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Click to expand...
Click to collapse
If its defective, return it. If it does not meet your standards, return it.
As far as the denying there is an issue part, they have come out and said in official press release that the design of the solid aluminum back degrades the signal. Its more design flaws then defects, not to say people have not had their share of mfg defects.
If customers are not happy they should speak out by not buying the products.
At the end of the day are you happy with what you got?
Loving mine so far, no mfg issues to speak of and wifi range is decent. I have not ran into an issues where I could not connect to wifi.
Sent from my Transformer Prime TF201 using xda premium
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ...........
I am not waiting to have one shipped again.
Click to expand...
Click to collapse
You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
slugbug2010 said:
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
Click to expand...
Click to collapse
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
There could be grounds for a civil suit if ASUS falsely advertised the capabilities of the device and/or breached their implied warranty because the Prime is not fit for the purpose for which it was sold. I'm not a lawyer but I've been in business for about 20 years and that's my understanding of the relevant legal concepts.
I think that for the period of time prior to ASUS changing their marketing of the Prime as including "GPS" (I don't remember any marketing materials specifying aGPS), they could be liable for breach of implied warranty and subject to a class action suit (or individual action, although the costs would likely be prohibitive for most people and not worth the time). Bottom line is that a reasonable and fairly knowledgeable person would assume that the GPS would work well enough for one of its primary common purposes, i.e., navigation, unless ASUS had specified otherwise.
This would only be available to anyone who purchased their Primes before ASUS changed their marketing. It would be hard to prove which customers who purchased the Prime prior to this date were aware of the GPS issue, because it's not as if ASUS sent an email to every registered customer letting them know of the defect and offering a solution. Therefore, a class action suit would likely include everybody who purchased their Prime prior to an established date regardless of whether they COULD HAVE known about the GPS issue within any return period. It's not as if most people visit forums like this one or read the ASUS Facebook page and are therefore aware of the problem. ASUS could post notice of the issue by taking out ads in newspapers, issuing press releases, etc., but to my knowledge they've done none of that.
Indeed, the fact that ASUS did publicly, albeit not widely, admit the design error works against them. They've admitted culpability and haven't yet offered compensation to those who might have been harmed. The generally poor wifi performance contributes to that harm, or at least to evidence of a design flaw that makes the Prime less fit for its purpose as a mobile connected device. Toss in the redesign of the case in the TF700 that's obviously aimed at improving radio performance, and ASUS would have a hard time claiming they're not aware of any issues.
I'm still expecting ASUS to do something, up to and including what they've said they'll do in Taiwan, that is, offer an extended return policy. They could head off a class action lawsuit simply by offering to give everyone's money back who purchased a Prime before they changed their marketing of it. The coverage date remains up in the air, in my opinion, because retailers still list GPS in the specs and the packaging itself lists GPS. It's hard for them to argue that they're no longer marketing it as a GPS-enabled device (again, specifically NOT an aGPS device) when their own packaging still lists it as a feature.
Again, I'm not a lawyer, but I've seen class action suits succeed based on far less clearly justified claims. I would be shocked if there isn't a class action suit if ASUS doesn't respond soon.
Sent from my Transformer Prime TF201 using Tapatalk
slugbug2010 said:
You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
Click to expand...
Click to collapse
Agreed, I wonder if some of these people threatening legal action ever discovered women at some point in their lives. I wouldn't want these disgruntled cry babies exchanging their "defective" products. I would rather they get their money back and once and for all put an end to their misery.
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
Click to expand...
Click to collapse
unfortunately you cant class action on the false advertising unless they deny u from returning your tablet (within a reasonable time frame) for a refund. This is because asus has gone out and acknowledged and corrected the issue. they made a reasonable effort to correct their mistake.
And also on second thought, the device is in fact equipped with a gps sensor (it just sucks due to aluminum body) so the false advertising isnt really that strong of a case in the first place. The device does get a gps signal (although weak and horribly unusable when not on wifi)
Sent from my Transformer Prime TF201 using xda premium
Lock ups and reboots happen were acting like nothing ever happens when sh*t like this goes out to the masses. All and i mean all updates and os upgrades will have bugs. Ios had them android has them windows has em. Asus has been the only company on the android side that has released more updates to their products than any other company. If you dont like what you got return the damn thing and stop the QQ.
Sent from my SPH-D710 using xda premium
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
Click to expand...
Click to collapse
I'd love to know where you guys get your numbers from.
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
Itaintrite said:
I'd love to know where you guys get your numbers from.
Click to expand...
Click to collapse
You know that 93.7% of all statistics is made up, right?
---------- Post added at 07:05 PM ---------- Previous post was at 07:01 PM ----------
What is a defected TF201?
Seriously, guys, if you are so passed off with Asus, return it already. It's just a tablet.
joehanratty said:
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
Click to expand...
Click to collapse
Two problems with this:
1) It's not just a backplate. It's the back frame, with stuff built onto it. If it were a piece that was pried/screwed off and could be easily swapped out, maybe, but if you go look at the teardowns for this, you'll see this isn't the case.
2) Best Buy?? I wouldn't trust them to replace an external keyboard for a desktop, much less let them tinker inside a tablet, lol. Plus, in addition to their crappy quality of repair services, their prices are horrible. They charged money to pair bluetooth headsets to phones! D:
lol, ranting aside, welcome to XDA and enjoy your stay. Feel free to keep throwing out ideas, and watch out for the trolls. Usually they're pretty reserved, but the Prime situation has them out in force!
Itaintrite said:
I'd love to know where you guys get your numbers from.
Click to expand...
Click to collapse
Its a estimate based on a poll on XDA and its not just a couple its hundreds of Primes effected.
According to some sites the prime has been discontinued.
Hoping this isn't really the case.
And I cannot post outside links.
Sent from my Transformer Prime TF201 using Tapatalk
Sent from my DROID BIONIC using Tapatalk
Oh rly?
Sent from my SAMSUNG-SGH-I727 using XDA App
How are you going to throw out a statement like that and not even post these sources?????
False..lmfao. try again buddy.
My face? It is currently in my palms.
Asked by the OP to post this... remember, don't shot the messenger.
http://www.excaliberpc.com/610469/asus-eee-pad-transformer-prime.html
*Edit*
I have no idea why... can't watch the video, and I still haven't seen where is says it's discontinued... OHHH.... he's talking about the availability to purchase it... Dude, that probably just means they are out of stock!
It also says "or vendor". They're probably not able to get their hands on stock right now
Well, when I went to Best Buy to get my TFP replaced, she said that they couldn't replace it, because the particular model Grey TF201 32GB had been discontinued. Then she did an OMS and was able to send a new one to me. So I don't know. It's possible. But if it is. Asus owes us all New TF700t.
There's talk of this over at transformerforums also, I personally don't think it's true. Although if Asus is getting back the majority of the Primes sold as RMAs it might be their only choice.
My guess is that they'll fulfill their orders and then stop production of it and attempt to address the issues, allow a swap with the new one for those who have already bought it and then gut the old ones and put the the insides into the new casing and maybe sell them for a slightly discounted price.
Obvious this is just a theory, but I would like to see thi happen.
Getting the same thing at a much larger retailer: Newegg.
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230219
well damn..
It doesn't make sense for them to skip a whole price point, having the original transformer at $400, the Prime at $500 and the TF700 at $600. I'm betting this will discontinue this particular model, and replace it with the Prime+ or something like that which is just the Prime, but with the back casing from the TF700 to solve the wifi/gps issues.
Returns cost them money
Maybe they just don't want the hastle and expense of all the returns.
my second prime seems ok (just received 2 days ago) but hearing this news, what will it mean to those who keep it? Is it better to return it and wait for the new one or keep it and hope Asus will still support us and continue to update the original prime's software 6 months from now? I only have 1 week left to return....
Ok, I asked them on their wall on Facebook if it really was being discontinued (the official ASUS page on Facebook) and this is what I got in reply:
ASUS
Nothing but false rumours. -Mark, ASUS
Click to expand...
Click to collapse
This should put the rumours to rest, I think.
mazjohn said:
my second prime seems ok (just received 2 days ago) but hearing this news, what will it mean to those who keep it? Is it better to return it and wait for the new one or keep it and hope Asus will still support us and continue to update the original prime's software 6 months from now? I only have 1 week left to return....
Click to expand...
Click to collapse
Pretty much always better to wait for a new anything, if you have an alternative till then.
Asus should support it as far as updates for a while, they are even updating the original. Why wouldn't they?
Wasn't it reported Asus admitted it has a design compromise and removed GPS from the specs on some ASUS sites?
MAybe shipments are delayed as they are removing GPS from the box label?
Or are they going to change the design slightly to allow it to work better, who knows...
From a resale point of view it may drop in value quicker than normal.
Possibly a tweaked current model design,
won't be long till the iPad 3 is out and also the enhanced hi-res Prime.
Then Windows 8 transformer type tablets will hit with a big impact.
But today the Prime is still selling at a premium on eBay .
aww.... is that true and official?
avinash60 said:
Ok, I asked them on their wall on Facebook if it really was being discontinued (the official ASUS page on Facebook) and this is what I got in reply:
This should put the rumours to rest, I think.
Click to expand...
Click to collapse
Dude, WIFI being bad before the release was also FALSE RUMORS. Guess what? They weren't.
Recently Clove Technology managed to grab hold of some stock of the Asus Prime and with all the issues surrounding the model they decided to carry out extensive tests on the stock they held.
The end result is they are not happy with the overall result and have concluded they will not be selling the Asus Prime at this moment in time.
Personally I think it is a bold and solid message they will send back to Asus and a credit that here we have the only seller who will stand up to Asus by showing although they are not an Asus Sales Partner they do have a louder voice in the selling of Mobile devices. That message will be picked up by the mobile industry at large... A message a lot of us want to pass back.
Great B***s Clove.
Here below is the message Clove are sending to all who pre-ordered the Prime with Clove:-
We are contacting you regarding the interest you expressed in the ASUS Transformer Prime 32GB model.
Stock supply has been a real issue and good levels of stock are not expected until late February/March.
However we have been able to obtain some stock sooner than expected; but because of complaints of faults with the model we took the decision to thoroughly test stock before fulfilling any orders.
We are at this time not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit.
We have therefore taken the decision until further notice stop selling the ASUS Transformer Prime.
If in time we feel that the situation has changed and we are happy to sell the Prime, we will email you to let you know that we are once again accepting orders.
We apologise that this is the situation but trust you understand our reasons for doing so.
The Clove Technology Sales Team.
Got this too, been waiting for ages, was a bit disappointed but the more I think of it the better...
Didn't want my Prime delivered all the way to Gibraltar for it be a faulty product because returning it/RMAing it is a nightmare from Gibraltar.
I plan to wait till the issues iron themselves out, like that I will be able to save up my money better and not end up skint when I buy it
Bravo for Clove!
It's a tough decision to make when there's such a feeding frenzy over a new device. They've certainly earned my respect by doing this.
Asked them if they were going to blog about the tests they made and the results, they replied and said that at this moment they won't be revealing anything.
neoghio said:
Asked them if they were going to blog about the tests they made and the results, they replied and said that at this moment they won't be revealing anything.
Click to expand...
Click to collapse
I wonder why?
Absurd! Asus has said that it is mostly your imagination! Remember unless you got some of the first shipments, the boxes dont say GPS,! And who would ever use wifi on a wifi only tablet? Anyone who uses wifi should just go buy a laptop. Tablets aren't meant for wifi.
... and soon they will have to label it "Single Core Tegra 3 chip*"
*with a random possibility that maybe the chipset will supoort operating the other 3/4 cores
I'm not sure I agree with all of this. Not having a go a Clove but just playing devil's advocate here:
- Clove blog about lack of stock and build issues
- ASUS post on FB to ignore Clove and that they are not an official supplier
- Clove can't get stock (either because they have been pushed down the list or because they were never on the 'list')
- Clove email people saying we can't deliver because we're unhappy with the quality. We might deliver next month...
Clove have no responsibility for testing. If buyers have a problem they can return for full refund, or if Clove were too concerned by this they could hold back 20% of stock to cover returns of faulty units.
They also state that they might supply them in time. What will time give them? - ASUS aren't going to rebuild the thing so any faults will be permanent ones.
Sounds to me like sour grapes or a lack of supply that they aren't owning up to.
PS No disrespect at all intended to the OP.
If I were a reseller of any product and I would be made aware of possible issues with the product I would definitely run my own investigation and decide whether I want to carry the product or not.
It's not just ASUS taking the hit on returns, it's also resellers having to deal with the logistics and the dented image.
PS I am not a customer or representative of Clove's, they don't have shops in my country, and I am not certain they actually did what they said but I would encourage all resellers, big and small, to test the Primes prior to dispatching to customers... as best they can.
remics said:
If I were a reseller of any product and I would be made aware of possible issues with the product I would definitely run my own investigation and decide whether I want to carry the product or not.
It's not just ASUS taking the hit on returns, it's also resellers having to deal with the logistics and the dented image.
PS I am not a customer or representative of Clove's, they don't have shops in my country, and I am not certain they actually did what they said but I would encourage all resellers, big and small, to test the Primes prior to dispatching to customers... as best they can.
Click to expand...
Click to collapse
Except that they won't be revealing anything.
Secret tests with secret results? Our protector or sour grapes?
Sent from my Transformer Prime TF201 using Tapatalk
I, too, would love for them to publish their results. I am a firm believer in the fact that the number of faulty Primes out there (processor, wifi, gps, screen etc) is far greater than Asus would like us to believe. Considering the various polls on this forum it is my own estimation that at least half of the Primes suffer from one or a combination of manufacturing/parts defects.
If a reseller with a decent stock were to carry out extensive tests over 100-1000 units and post their findings I think it would really ruin Asus' claims of "only a small percentage of units display this behavior".
I guess if we bombard their twitter/facebook/google+ we might pressure them to reveal what they did?
Bravo for Clove?
Not really, unless they won't sell because of weak GPS, majority of TF201's work relatively well. Sure they are not perfect devices, but they work.
I wonder if there's some other reason why Clove is not selling, such as simply not having enough stock.
Col.Kernel said:
Bravo for Clove!
It's a tough decision to make when there's such a feeding frenzy over a new device. They've certainly earned my respect by doing this.
Click to expand...
Click to collapse
Quoted for Truth!
Great to see a site standing up and more worried about their Reputation, than selling a hot, but flawed, product. I know some people will swear they have a perfect unit (or one with only minor issues) but many of these devices have shipped with many issues (light bleed, GPS, WIfi, Serial Number Unknown, ICS Rebooting, lockups, etc). If I were a company, I wouldn't sell it right now either.
Life goes on. Asus will still sell primes. They will continue to make money. Everything isn't always what it seems. Might be ore to this story than people think.
remics said:
I, too, would love for them to publish their results. I am a firm believer in the fact that the number of faulty Primes out there (processor, wifi, gps, screen etc) is far greater than Asus would like us to believe. Considering the various polls on this forum it is my own estimation that at least half of the Primes suffer from one or a combination of manufacturing/parts defects.
If a reseller with a decent stock were to carry out extensive tests over 100-1000 units and post their findings I think it would really ruin Asus' claims of "only a small percentage of units display this behavior".
Click to expand...
Click to collapse
Not likely a big enough sampling to reflect the amount of primes produced. I'm assuming there are 40,000 to 100,000 primes out of the factory already, and will be real mad if it's only 10k
Sent from my Transformer Prime TF201 using Tapatalk
Haha. Good for Clove. Asus just got ***** slapped, and they deserve it.
kristovaher said:
majority of TF201's work relatively well. Sure they are not perfect devices, but they work.
Click to expand...
Click to collapse
You hit the nail on the head. All of the returns and exchanges are costing resellers a fortune. Why should Asus or the Prime be given any special consideration when compared to other devices? They're all supposed to perform the same and within very narrow tollerances. Something went horribly wrong with the Prime: trouble meeting production targets, spec changes after sales start, devices performing differently from each other in the same lot, display issues (dead pixels, screen bleed, varying color temperatures), random reboots, failed updates, and the list goes on. Clove's profit margin is narrow and if 1/3 of the devices they sell end up returned they'll barely break even. If the return and exchange rates continue in the U.S. I'd expect similar responses from resellers here too.
P.S. - I've bought tons of stuff from Clove. They're one of the best UK resellers to deal with for importing devices to the U.S. They typically do analysis on hot devices and are staffed by people that are really in to electronics. They've never done anything like this before so it would be hard to understand why they would suddenly single out one device unless something's really wrong.
Well god bless the capitalism of the USA (cronnie or not...LOL). Let me decided what to do with my money.
Like thousands of others I am perfectly happy with my Prime, and I am really happy I had the opportunity to get one. I heard all the horror stories at my time of purchase, but thank god i was allowed to decided for myself,
I can understand that maybe they didnt want to deal with ANY returns, and I feel for any of you guys that were waiting for one,
Sent from my fully functional TF201 Transformer Prime
You see in business, the last thing you want is returns. Sure you need it to survive, so customers think it's a good business/store and all, but with returns, it's always a hassle. So I can understand clove not wanting to deal with this as it seems a good number of primes have problems. Hence a lot of returns.
$1 gets you a reply
From: Gregory Lee Joplin
To: "godwin_yan "jonney_shih "Jerry_Shen
Sent: Tuesday, April 3, 2012 10:18 PM
Subject: Re: Transformer Prime
Dear Mr Yan,Mr Shih,Mr Shen
I'm very sorry that you chose to not answer my email re the WI-Fi/GPS issues that continue to plague the Prime Tablet and I'm glad I decided to return mine. I feel your lack of interest in my concerns as a consumer mean you do not value me or the quality of the product you bring to the international market. So much for your mission statement(“Passion for Technology, Focus on Quality, Long-Term Relationships and Perseverance”.It's only a matter of time before people in the forums(Prime/Xda Developers will realize this truth also and that the magic software update that they continue to be promised will not fix the Wifi/Gps issues. This is why the Transformer Infinity 700 is going to be released.After the Prime I'm not waiting around you had your chance for another consumer and chose to ignore me.
There are plenty of new tablets coming out this year which can match the Infinity specifications the Acer Iconia Tab A 700
is one of them.
As I said in my first email I REALLY WANTED the Asus Transformer Prime.
I'm considering sharing my Prime experience by posting this this email in the forums.
Yours truly.,
Gregory Lee Joplin
From: Gregory Lee Joplin
Sent: Friday, March 30, 2012 9:57 PM
Subject: Transformer Prime Concerns Case #1654881
To:
Jerry Shen, Godwin Yan, Jonney Shih
*
Re Transformer Prime TF201Case #1654881
*
I tried getting my case #1654881 resolved through Mr Hai Trat through emails and telephone calls with no success and totally unacceptable answers to my situation. I also tried through your head office in Ontario Canada and was put on hold.
As a last resort I'm going to the top and hoping you will look after me through ASUS’s mission statement states: “Passion for Technology, Focus on Quality, Long-Term Relationships and Perseverance”.* It's only a matter of time before people in the forums(Prime/Xda Developers will realize this truth also and that the magic software update that they continue to be promised will not fix the Wifi/Gps issues. This is why the Transformer Infinity 700 is going to be released.After the Prime I'm not waiting around you had your chance for another consumer and chose to ignore me.
There are plenty of new tablets coming out this year which can match the Infinity specifications the Acer Iconia Tab A 700
is one of them.
As I said in my first email I REALLY WANTED the Asus Transformer Prime.
I'm considering sharing my Prime experience by posting this this email in the forums.
Yours truly.,
Gregory Lee Joplin
*
*Here is my situation:
*
I recently purchased (within the last 90 days) the 32GB version of the Transformer Prime in Victoria, BC Canada from Staples and paid $600 and I was looking forward to getting the keyboard and getting a lot of use out of it. Instead of this I had nonexistent GPS in that I couldn't get a decent/accurate reading from my apartment. I live in a one bedroom apartment in a small building with no large buildings around. All I wanted was the location of my apartment and it could not do that. I had NO INTENTION of using it as a GPS unit in my car. Mr Hai Trat (ACI) answer to this question was GPS on the Prime has been removed from Marketing sheets so getting great accuracy will not occur if you purchase a Prime.* At this point it will not be up to par for this function unfortunately. I attach that email for your reference.
*
The Wi-Fi was not strong and varied strength even at a distance of less than 10 feet.* Mr Hai Trat’s answer to this was for the Wifi/BT strength/symptoms the newer iterations perform better, however they will not be as great as our Prior TF101.* I believe this is because of the antenna redesign we had with the Prime.* I have tested the new C3 batches and getting good download speeds within 15 feet of our routers.* Anything passed will degrade quite significantly. I also attach that email for your reference.*
*
These are totally unacceptable answers in that I'm been told the product is not up to par and the previous model TF-101 has better download speeds. This makes no sense at all that an older model preforms better. *Besides the problems are due to the metal back on the Prime and these issues will not be fixed with software updates, this is where the new Asus Infinity 700 when released will solve these problems as it has a plastic strip on the back.* Mr Hai Trat confirms this in his email, (I believe this is because of the antenna redesign we had with the Prime)* What is the point of a $600 Wi-FI only tablet with lousy Wi-Fi and Gps problems* I ended up returning it to Staples.You are doing software updates on a regular basis but these do not address the WI-Fi/Gps issues at all.
*
Thanks for your time and I look forward to your response as I really want an Asus transformer prime that has the quality you talk about in your mission statement and lives up to its specifications.* My alternative plan is the just announced Acer A-510 or the A-700 the Lenova K2 when its released and than the Infinity A700 providing it works according to specifications.* I WANT NOTHING TO DO WITH APPLE PRODUCTS.
What I'm asking for is an Asus Transformer Prime that has a proper plastic panel along the top in the back so that WI-Fi/Gps/ can work fully the way they are intended to and download speeds that are better than the previous model TF-101* in other words a Prime that lives up to and matches the its specifications.this is what I want* just like your mission statement says Focus on Quality, Long-Term Relationships and Perseverance”.
I look forward to your response.
*
Yours truly.,
Gregory Lee Joplin
*
*
Here is a copy of the last email I sent to Hai Trat
JR. Technical Product Manager
*
From: Gregory Lee Joplin
Sent: Tuesday, March 27, 2012 4:51 PM
To: Hai Trat (ACI)
Subject: Re: Transformer Prime Concerns Case #1654881
*
Hi Hai
Its really important that you answer my questions as this will determine whether I wait for the infinity 700 or get the Acer A700 or the Lenovo K2.
Re The prime
1/ has the gps been disconnected?
2/Does the Gps function to find your current location?(ie home/wifi spot in Coffee Shop or on street)
(I'm not talking about using the Gps in a car at all)
3/ As the WiFi signal strength/problems been fixed at all withe the various updates?
There is so much contradiction on Blogs/forums I HAVE NO IDEA who to believe.
I would really prefer to get the 64gb prime along with the dock from Staples as I can get a good deal but on the other hand I expect gps/wifi to function really well for the price I would be paying.
I know the infinity is going to cost more and the Gps/Wifi will be better and it will have a higher resouloution screen and cost about a $100 more.
(I REALLY DO NOT WANT TO SPEND THIS EXTRA MONEY!!!
So Hai please tell me the answers to the above questions
You have never lied to me so i trust your opinion.
*
*
Thanks
Greg
*
From: "" <Hai_Trat
To: joplin_gl
Sent: Tuesday, March 27, 2012 5:05 PM
Subject: RE: Transformer Prime Concerns Case #1654881
*
Dear Gregory,
*
Yes, sorry I was out of office for some time.
*
Here is the answers as best as I can provide them for you.
*
1)***** GPS on the Prime has been removed from Marketing sheets so getting great accuracy will not occur if you purchase a Prime.* At this point it will not be up to par for this function unfortunately.
2)***** Yes, it will still function as an A-GPS (Assisted GPS) as long as the condition of keeping an active Wi-Fi and using it within the scope of Google Maps occurs.* All our testing has confirmed accuracy to be within 100 meters.* But this is mostly because of wi-fi location and not for GPS itself.
3)***** For the Wifi/BT strength/symptoms the newer iterations perform better, however they will not be as great as our Prior TF101.* I believe this is because of the antenna redesign we had with the Prime.* I have tested the new C3 batches and getting good download speeds within 15 feet of our routers.* Anything passed will degrade quite significantly.
*
I am not sure if I answered your question on the Infinity.* But it has not been declared for an official release on North American shores.* I am anticipating closer to the end of the year before it gets released.* But this may change as we have executive management from headquarters in Taiwan change info on release dates, I do not determine this.* When the time comes and more details emerge for the Infinity Pad for North America, I can let you know.
*
I do want to say that I would prefer to keep our customers but this is the best info I can provide to let you use for our tablets for making a good purchasing decision.
*
*
Thanks,
Hai Trat
JR. Technical Product Manager
Inspiring Innovation．Persistent Perfection
Oh god, not another one of these threads.
detta123 said:
Oh god, not another one of these threads.
Click to expand...
Click to collapse
What..did the thread title mislead you?
I don't think he should've posted this. lol. If true, this blows all the doors on Infinity pad. Letter said there is no confirmation on an American shore release. plus it said if it were to release here, it won't be till the end of the year. DANG!
I would think alot who were waiting on Infinity pad should be disappointed reading this. I don't get significant drop offs of download speeds past 15ft. from router..lol.
Seems like he purposely left some info out though. Especially in regards to the announcement coming up. Which would affect some of his statements in there regarding the prime and how it would perform on certain tasks.
I've seen some people with newer models post they don't have the wifi/BT drop off issue. That's with using BT headset to stream audio while using tablet to stream movie or video through wifi. Someone in another thread basically summed up what's happening though. Anytime a manufacturer goes with a single chip that has wifi and Bluetooth on it, its liable to suffer that issue. Manufacturers do this to cut down on costs. When they use a seperate chip for wifi and Bluetooth, it hardly suffers from issue or not at all. Most companies now are using the single chip design. we already know, from FCC report, that the new 300 model has the single chip design and it specifically states that wifi/BT can't operate together, so simultaneous mode not needed. Other phones and tablets suffer from same issue. Its dependent on whether the wifi/BT is on the shame chip or sharing the same antennae.
micaman said:
What..did the thread title mislead you?
Click to expand...
Click to collapse
Nothing misleading.
I think alot of people like myself are just making the best of what we have. Asus will not rectify the situation and most of us are outside of return policy, so we just try to live with the problems. Once this tablet breaks (wont be long, im sure.....) then I will either cash in my warranty or sell my replacement online, take my losses and move on.
Its kind of like if you have a bad disease and are trying to move on with your life but someone keeps saying "aww man, really sucks you have XXXX disease huh?"
Thats my 2 cents atleast, but I do share your concerns.
Sent from my Transformer Prime TF201 using Tapatalk
Yay, another exciting thread like this! Thanks for posting! OMG!
teh_lorax said:
Yay, another exciting thread like this! Thanks for posting! OMG!
Click to expand...
Click to collapse
OMG! thanks for replying!
benefit14snake said:
Nothing misleading.
I think alot of people like myself are just making the best of what we have. Asus will not rectify the situation and most of us are outside of return policy, so we just try to live with the problems. Once this tablet breaks (wont be long, im sure.....) then I will either cash in my warranty or sell my replacement online, take my losses and move on.
Its kind of like if you have a bad disease and are trying to move on with your life but someone keeps saying "aww man, really sucks you have XXXX disease huh?"
Thats my 2 cents atleast, but I do share your concerns.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
S
So what you are saying is that the OP should have been sympathetic to your feelings?
teh_lorax said:
Yay, another exciting thread like this! Thanks for posting! OMG!
Click to expand...
Click to collapse
Funny, I was thinking the same of your response. OMG!
thank you for posting this. its disappointing to see the response. i think asus has little concern for end users.
yes, I'd like to thank Joplin for this as well. I think he did most of us a service, as I did not recceive an official response from Asus yet (Thanks SmartAssPhone for the idea). It confirms what most of us surmise, either you get a great router and repeater or else you are SOL. BT and Wifi are crap as well. Oh well. Glad I picked up the Squaretrade warranty. All I can hope now is that the dock works with the 700 and it works up to par. If not, I'll move on to something different. One of these days one of these companies is going to do us right - with working components, great screen, great brightness, great wifi and bt, and great support. Until then, bah.
micaman said:
S
So what you are saying is that the OP should have been sympathetic to your feelings?
Funny, I was thinking the same of your response. OMG!
Click to expand...
Click to collapse
No, what I am saying is people should just move on enjoy it while they can and speak with their pockets. Emails (rarely) work on a corporation like this. I could care less and I really shouldn't talk for other people but I am done with Asus. Period.
I will play with my toy until it breaks and then buy a different manufacture.
What's probably going through his head is: well, its just one customer there is 6 billion more. Idk.
Sent from my Droid Razr using Tapatalk
benefit14snake said:
No, what I am saying is people should just move on enjoy it while they can and speak with their pockets. Emails (rarely) work on a corporation like this. I could care less and I really shouldn't talk for other people but I am done with Asus. Period.
I will play with my toy until it breaks and then buy a different manufacture.
What's probably going through his head is: well, its just one customer there is 6 billion more. Idk.
Sent from my Droid Razr using Tapatalk
Click to expand...
Click to collapse
I get it, you're frustrated (I have some issues with the tablet myself) but no need to attack OP. Had the email response from Asus been positive like "free upgrade to TF700" members would be lined up to thank his ass. So is your issue with the OP for sending and posting the email or with the response from ASUS?
Think about it.
I'll throw in my two cents, but its just my opinion. I have owned devices from a handful of different Android manufactures: Motorola, Samsung, Asus, etc and with each device there was ALWAYS problems and each manufacturer got scolded just as Asus is now. I learned a while ago that it really IS NOT THAT BAD, and what happens here is a PSYCHOLOGICAL ISSUE. Sounds a bit far fetched, I know, but trust me (the guy with less than 10 posts), unless your device is completely fubared you are just making it out to be worse than it really is.
What happens is, you get a new shiney toy that is extremely over priced. You feel guilt for spending so much money, but you justify it to yourself. You get on the forums to read up about your newly aquired device, only to see all types of complains from other users. You get to thinking, maybe I made a mistake, maybe spending this much money on this device was a mistake. You franticly look through your device to see if you have the same problem. If you find that your device shares a similar problem, then you are eager to justify to yourself that you did in fact make a mistake. ZOMG Wifi is only getting 30mbs down, while your ISP doesn't even provide 15mbs down.
But look, there are some really messed up devices out there and sometimes these types of posts are warranted. But, just remember, nothing is perfect, and regardless of what you might think the Prime is an amazing device.
robproctor said:
I'll throw in my two cents, but its just my opinion. I have owned devices from a handful of different Android manufactures: Motorola, Samsung, Asus, etc and with each device there was ALWAYS problems and each manufacturer got scolded just as Asus is now. I learned a while ago that it really IS NOT THAT BAD, and what happens here is a PSYCHOLOGICAL ISSUE. Sounds a bit far fetched, I know, but trust me (the guy with less than 10 posts), unless your device is completely fubared you are just making it out to be worse than it really is.
What happens is, you get a new shiney toy that is extremely over priced. You feel guilt for spending so much money, but you justify it to yourself. You get on the forums to read up about your newly aquired device, only to see all types of complains from other users. You get to thinking, maybe I made a mistake, maybe spending this much money on this device was a mistake. You franticly look through your device to see if you have the same problem. If you find that your device shares a similar problem, then you are eager to justify to yourself that you did in fact make a mistake. ZOMG Wifi is only getting 30mbs down, while your ISP doesn't even provide 15mbs down.
But look, there are some really messed up devices out there and sometimes these types of posts are warranted. But, just remember, nothing is perfect, and regardless of what you might think the Prime is an amazing device.
Click to expand...
Click to collapse
there it is in a nutshell. very well stated. thanks for this post(I ran out for the day till it resets).
nobody gives two ****s about your whiny emails. take your device back if you don't like it
knives of ice said:
nobody gives two ****s about your whiny emails. take your device back if you don't like it
Click to expand...
Click to collapse
nobody gives two ****s about your whiny replys. don't read the thread if you don't like it.
See how it works?
robproctor said:
I'll throw in my two cents, but its just my opinion. I have owned devices from a handful of different Android manufactures: Motorola, Samsung, Asus, etc and with each device there was ALWAYS problems and each manufacturer got scolded just as Asus is now. I learned a while ago that it really IS NOT THAT BAD, and what happens here is a PSYCHOLOGICAL ISSUE. Sounds a bit far fetched, I know, but trust me (the guy with less than 10 posts), unless your device is completely fubared you are just making it out to be worse than it really is.
What happens is, you get a new shiney toy that is extremely over priced. You feel guilt for spending so much money, but you justify it to yourself. You get on the forums to read up about your newly aquired device, only to see all types of complains from other users. You get to thinking, maybe I made a mistake, maybe spending this much money on this device was a mistake. You franticly look through your device to see if you have the same problem. If you find that your device shares a similar problem, then you are eager to justify to yourself that you did in fact make a mistake. ZOMG Wifi is only getting 30mbs down, while your ISP doesn't even provide 15mbs down.
But look, there are some really messed up devices out there and sometimes these types of posts are warranted. But, just remember, nothing is perfect, and regardless of what you might think the Prime is an amazing device.
Click to expand...
Click to collapse
From getting into quite a few debates on this subject about several devices, I have come to the conclusion (opinion) that there are two types of people involved in these debates.
1) Your average working guy. he either saves up quite a bit of money or is buying a tool (not a toy) that he plans to make good use of.
and
2) People with a large amount of disposable income who buy something like the Prime as a toy or a status symbol.
In the first case we have someone who expects to receive the value they paid for, either because it cost them a relatively large amount, or because they bought a tool to serve a purpose or purposes.
When it doesn't work these people feel they have not gotten good value for their money or are unhappy that the tool they purchased does not do what it was advertised to do. In either case they feel defrauded. In most cases they want the tool and would like to see the manufacturer actually FIX the problem so the product works as advertised.
In the second case you have, IMO, people with more dollars than sense who bought a toy or a status symbol and they don't really care if it performs to the advertised spec or not as long as they can play with it a bit (till the next new shiney comes out, pretty much like children) or so they can hold it up to their friends for the "cool factor" (actual functionality not required).
Personally, I hold the second case as at least partially responsible for the problem. If more customers (I am NOT some brainless consumer, thankyouverymuch!) stood up and *****ed at the manufacturer until the manufacturer made things right, the manufacturer would be less likely to release shoddy merchandise in the future. And if retailers had to (by law) eat the cost of returns they'd be less likely to carry merchandise from manufacturers with shoddy reputations.
So you can either be a sheeple (i.e. consumer) and continue to get fleeced by slipshod design/manufacturing/testing processes from shoddy companies, or you can stand up and let 'em know this behavior is unacceptable.
And as for you whiney Prime (or insert device here for other XDA forums) fanbois/fangurls, the thread title is pretty clear. If this type of thread triggers your angst or vapours or whatever your issue is, stay out.
cool story bro...
now be gone from the prime forums.. enough bad wifi threads here. go wine on apple forums.
Sent from my Inspire 4G using XDA
micaman said:
I get it, you're frustrated (I have some issues with the tablet myself) but no need to attack OP. Had the email response from Asus been positive like "free upgrade to TF700" members would be lined up to thank his ass. So is your issue with the OP for sending and posting the email or with the response from ASUS?
Think about it.
Click to expand...
Click to collapse
Attacking the OP? I didn't think I attacked anyone. Just expressing my views just like anyone else on this forum. If I did "attack" someone, I am truly sorry.
Sent from my Transformer Prime TF201 using Tapatalk
First let me begin by saying, Asus got a lot of "new" customers because of the awesome features of the prime.
If I was Asus CEO I would stop building the prime "as is" and offer existing owners either a free trade-in voucher for the 300 or either a $500 credit towards the upcoming 700. I would forget about this dongle crap and fire the person who thought of it. I would replace the 200 back with the plastic (Only if it fixes the problems)
My reasons why:
1) The dongle didn't address the main problem and that is poor WFI reception.
2) The dongle while appreciated is ugly, it doesn't fit in existing car tablet holders etc.. Can you imagine if you bought a Lexus and the XM radio couldn't get reception and they told you to put this banana on top of your car. yes I compared to a Lexus because its a premium products compared to the competitors tablets.
3) I would be afraid to lose my new customers that I have gained. Let's face it would you seriously recommend this to a friend without telling them everything?
4) The 200 is a "good" product that is almost a great product. WFI/BLUETOOTH issues. Is simply unacceptable! That is the foundation of a good tablet.
In closing, while I appreciate Asus attempts to fix the problems, software updates, dongles etc. They have only done it with a band-aid and they need a surgeon. Please don't get me wrong I really do like the prime after 2x C10's and finally a C30 it is again good but not great.
Okay, just thought I would put that out there, your thoughts?
CF
Your complaints each have their own thread of people wanting to complain, I suggest you go there. I thought we were over this now that the 300 came out, guess not.
cvflowe said:
First let me begin by saying, Asus got a lot of "new" customers because of the awesome features of the prime.
If I was Asus CEO I would stop building the prime "as is" and offer existing owners either a free trade-in voucher for the 300 or either a $500 credit towards the upcoming 700. I would forget about this dongle crap and fire the person who thought of it. I would replace the 200 back with the plastic (Only if it fixes the problems)
My reasons why:
1) The dongle didn't address the main problem and that is poor WFI reception.
2) The dongle while appreciated is ugly, it doesn't fit in existing car tablet holders etc.. Can you imagine if you bought a Lexus and the XM radio couldn't get reception and they told you to put this banana on top of your car. yes I compared to a Lexus because its a premium products compared to the competitors tablets.
3) I would be afraid to lose my new customers that I have gained. Let's face it would you seriously recommend this to a friend without telling them everything?
4) The 200 is a "good" product that is almost a great product. WFI/BLUETOOTH issues. Is simply unacceptable! That is the foundation of a good tablet.
In closing, while I appreciate Asus attempts to fix the problems, software updates, dongles etc. They have only done it with a band-aid and they need a surgeon. Please don't get me wrong I really do like the prime after 2x C10's and finally a C30 it is again good but not great.
Okay, just thought I would put that out there, your thoughts?
CF
Click to expand...
Click to collapse
e
And this is why you're not CEO. No CEO is stupid enough to give away money like that. If I was a shareholder, I'd beat you.
Sent from my Transformer Prime TF201
rorytmeadows said:
e
And this is why you're not CEO. No CEO is stupid enough to give away money like that. If I was a shareholder, I'd beat you.
Sent from my Transformer Prime TF201
Click to expand...
Click to collapse
I'm sorry I forgot that I live in a free country and entitled to an opinion. I find it odd to be attacked by a New Yorker, go figure.
I'M simply saying that Asus made a good product that can be better. It seems to me they are making the same mistake that HP made years ago, they had all of these new and exciting innovations but was lacking in quality. Today they have been reduced to $65 printers, while Apple who makes quality products and can charge a premium buck.
Oh bye they way, Apple has recalled products make sure you check out there stock today, Jawbone has recently done it, and GM on the Chevy Volt.
I can go on and on, Again I post because Im entitled to.
CF
if i was able to buy a lexus i wouldnt navigate with a cheap ass tablet
Sent from my Inspire 4G using XDA
Hey i just felt like popping into another forum amd found this, i think your taking you dongle for granted as at least asus helps its customers,pop into the lg optimus 3D thread and see all the hate lg gets because of things like ghost calls and music stutters etc and w have had this for months aswell as being stuck on froyo for ages and promise gingerbread last year but only got it recently
Sent from my LG-P920 using xda premium
cvflowe said:
I'm sorry I forgot that I live in a free country and entitled to an opinion. I find it odd to be attacked by a New Yorker, go figure.
I'M simply saying that Asus made a good product that can be better. It seems to me they are making the same mistake that HP made years ago, they had all of these new and exciting innovations but was lacking in quality. Today they have been reduced to $65 printers, while Apple who makes quality products and can charge a premium buck.
Oh bye they way, Apple has recalled products make sure you check out there stock today, Jawbone has recently done it, and GM on the Chevy Volt.
I can go on and on, Again I post because Im entitled to.
CF
Click to expand...
Click to collapse
Of course you're entitled to your opinion, but this isn't the US, there's no First Amendment or anything of that sort here. Many have said similar things before, why not post in one of those rant threads rather than create a new one?
Also, what you're suggesting will get the CEO voted out in an EGM. No company has offered a free upgrade or a huge discount for an upgrade over an important feature that's not working up to par. If an important feature is entirely not working, then that's a different story. However, wifi still works, albeit with poorer range and speed, but that's not grounds to ask for a nearly free upgrade. Apple merely provided bumper cases for Antennagate which cost it next to nothing. You're asking Asus to shell out $300-$500 for hundreds of thousands of Prime owners. See the difference? Shareholders would dump Asus stock in a hurry if that happened. And that's also why you aren't the CEO.
cvflowe said:
If I was Asus CEO I would stop building the prime "as is" and offer existing owners either a free trade-in voucher for the 300 or either a $500 credit towards the upcoming 700.
Click to expand...
Click to collapse
I'm sorry what?! I would love to see you present your case in front of the Asus board of Directors.
Gentlemen, as we know, the Asus Prime's return rate falls well within the accepted percentage for our products. We also know that demand outstripped supply. Therefore, my suggestion is that we stop making it. Not only that but we'll offer people the chance of returning all 80,000 we've sold to-date and give them $500 towards the TF-700.
Asus only make around $80-100 profit on each Prime sold. Why would you ever think this would be a good business idea?!
cvflowe said:
I would forget about this dongle crap and fire the person who thought of it.
Click to expand...
Click to collapse
So Asus decide to adhere to their slogan of unrivalled customer care by addressing the GPS concerns. They offer a free dongle to cure the issue. And you'd respond by sacking the emplyees who you told to solve the problem.
Sorry, but... wow!
Mubble said:
Why would you ever think this would be a good business idea?
Click to expand...
Click to collapse
OP never said this would be a good business idea. Obviously this is what would happen if a business man and a low level employee traded places for a day.
Sent from my Transformer Prime TF201 using Tapatalk 2
dilligaf said:
OP never said this would be a good business idea. Obviously this is what would happen if a business man and a low level employee traded places for a day.
Sent from my Transformer Prime TF201 using Tapatalk 2
Click to expand...
Click to collapse
lol...I love when low level employees think that they could do the same as a CEO.
Sent from my Transformer Prime TF201
Wow, I'm amazed at the passion this post generated!
Really, I'm glad I am not CEO. today most desire for mammonism and a desire to please shareholders do not do what is right.
As a leader I was wondering if I missed something because some companies are offering refunds or exchanges for faulty products. Apple is currently doing it for bad WFI and yes, Asus is giving (in some cases), full refunds. Wouldn't a voucher be cheaper and a way of keeping your customer?
In closing, I do not take for granted what Asus has done. In fact, thank you Asus.
CF
cvflowe said:
Wow, I'm amazed at the passion this post generated!
Really, I'm glad I am not CEO. today most desire for mammonism and a desire to please shareholders do not do what is right.
As a leader I was wondering if I missed something because some companies are offering refunds or exchanges for faulty products. Apple is currently doing it for bad WFI and yes, Asus is giving (in some cases), full refunds. Wouldn't a voucher be cheaper and a way of keeping your customer?
In closing, I do not take for granted what Asus has done. In fact, thank you Asus.
CF
Click to expand...
Click to collapse
Vouchers are pretty messy business as you have to make sure your major retailers are prepared to accept it. Just refunding cold hard cash is much simpler.
Sent from my Galaxy Nexus using Tapatalk 2
cvflowe said:
I'm sorry I forgot that I live in a free country and entitled to an opinion. I find it odd to be attacked by a New Yorker, go figure.
I'M simply saying that Asus made a good product that can be better. It seems to me they are making the same mistake that HP made years ago, they had all of these new and exciting innovations but was lacking in quality. Today they have been reduced to $65 printers, while Apple who makes quality products and can charge a premium buck.
Oh bye they way, Apple has recalled products make sure you check out there stock today, Jawbone has recently done it, and GM on the Chevy Volt.
I can go on and on, Again I post because Im entitled to.
CF
Click to expand...
Click to collapse
Nobody saying you can't have an opinion. We are just saying your opinion stinks.
Screwedupsmitty said:
Your complaints each have their own thread of people wanting to complain, I suggest you go there. I thought we were over this now that the 300 came out, guess not.
Click to expand...
Click to collapse
Over it? The 300 being out does do anything to address the issues with our wifi/bt? Guess you were wrong....
Sent from my Transformer Prime TF201 using XDA
max1001 said:
Nobody saying you can't have an opinion. We are just saying your opinion stinks.
Click to expand...
Click to collapse
I'm saying his opinion does not.
Sent from my Transformer Prime TF201 using XDA
Well, since this is all hypothetical... if I am the CEO of Asus.. with the current situation, I would...
1. Stop all production of TF 201. Re-assign leftover materials to produce TF201 to Pad 300 & Infinity 700.
2. Focus all marketing and PR to Pad 300 & Infinity 700... & hope that one of these two products do well in sales & turn the media attention away from TF 201
3. Do not make a single comment about TF 201 (let it die on its own) & act as if TF 201 doesn't exist.
4. Few month/years down the road... blame Google/Nvidia for the piss poor performance of TF 201 (such as poor kernel, drivers.. whatever)... and recuperate some "image" from TF 201 experience/testing.
max1001 said:
Nobody saying you can't have an opinion. We are just saying your opinion stinks.
Click to expand...
Click to collapse
lol
If everyone's opinion carried the same value, we'd have a terribly inefficient form of already inefficient-Communism.
Sent from my Transformer Prime TF201
newellj79 said:
Over it? The 300 being out does do anything to address the issues with our wifi/bt? Guess you were wrong....
Sent from my Transformer Prime TF201 using XDA
Click to expand...
Click to collapse
Wifi/bt will always have issues. If your gonna be a smartass in your comments at least do a google search/read the previous posts that have stated this as well. Let me help you
l
l
l
l
V
http://bit.ly/KrvgNC