Related
Just throwing it out there. As the title states. I attempted the S-off, failed a couple of times, more than likely due to my timing on the wire trick. Then my computer was unable to find device anymore. Long story short, I got my rom to reboot, however the phone will not connect to computer or charge. Tried Pc, Mac, different usb cords. Wiped, reinstalled rom, pulled battery, etc..
This is a risk that I took, and I take full responsibility for that. But just beware that this could affect your hardware and not just your software too, which makes sense because you are messing with the hardware. I am def in the minority here, but I thought I would share. But something to think about. The phone now still functions but I have to take out the battery to charge, and I can't push any files to the phone.
ive never heard of anyone's usb port getting fried with the s-off method but i guess it's possible since your basically grounding your device out.
I know it won't help you with fastboot, but you can still do ADB over wireless. Look for instructions on how to enable it via terminal, or just go the the store and find a widget or app to enable it. At least with functional ADB, you can still push files to your phone using wifi tether or if they are on the same wireless network.
Someone else had the same issue and is testing a possible fix for me. If it works ill post a thread but there is a good chance it is dead.
con247 said:
Someone else had the same issue and is testing a possible fix for me. If it works ill post a thread but there is a good chance it is dead.
Click to expand...
Click to collapse
do you think the wire trick is causing this? if soo that's kinda scary.
fix-this! said:
do you think the wire trick is causing this? if soo that's kinda scary.
Click to expand...
Click to collapse
I had the exact same thing happen to me on my original Rezound, while I was doing all sorts of fastboot stuff to completely wipe it and prepare it to be shipped back to Verizon. In the end, it shipped back to them in a state where it would ONLY boot to hboot, because it had no /boot or /system or /data or /recovery partitions or anything. I don't really know what happened, but before I could run the RUU to complete the job, the USB connection just stopped working and it wouldn't charge. Exactly the same situation, except it was on its way back to Verizon anyway with a dead screen so I didn't bother to investigate any further.
To the people who have had the problem, were you using an uninsulated wire?
tekhna said:
To the people who have had the problem, were you using an uninsulated wire?
Click to expand...
Click to collapse
Or else inadvertantly touched the wrong terminals ? Just trying to figure out how it could happen.
lack of usb function was a product of a corrupted misc image on the HTC Desire. It is possible the same thing happened here so that is being tested. It is worth looking into as a last resort before sending it back.
Yes I was using an insulated wire. I placed the wire exactly where the pictures show. I'm really not sure what happened. But at least I have a backup phone.
Sent from my Galaxy Nexus using XDA
con247 said:
Someone else had the same issue and is testing a possible fix for me. If it works ill post a thread but there is a good chance it is dead.
Click to expand...
Click to collapse
Thanks con
Sent from my Galaxy Nexus using XDA
Knew I didn't wanna do it.
Sent from my ADR6425LVW using xda premium
http://forum.xda-developers.com/showthread.php?t=1620803
Here's a case of fried USB but no s-off. Currently unlocked. Any ideas?
Snuzzo said:
http://forum.xda-developers.com/showthread.php?t=1620803
Here's a case of fried USB but no s-off. Currently unlocked. Any ideas?
Click to expand...
Click to collapse
Sounds like he is in the exact same boat as me. Will be following that thread as well.. Thanks.
Me three
In same Boat.
Please post a cure if you find one.
Another nice option for transferring files is SSHDroidPro used with something like WinSCP.
I know you tried wiping your rom, but did you try an RUU? On the off chance it is a corrupted partition that might be able to fix it. Worth a try anyway.
-----------------------------------------------------------------------------------------------------------------
So I am on stock but somehow, KIES wont work. It keeps saying connecting, but wont go further than that.
USB debugging is unchecked so I am sure that it not the problem. I heard T-Mobile for ICS upgrade, so I just wanted to be prepared for ICS update for ATT, but idk, why KIES is not working.
Any suggestions?
Bent USB prong in the phone? I've had to adjust mine several times since I got it launch day. Or hardware failure. When my USB was bent it could still charge via a wall charger
Sent from my SGH-I777 using Tapatalk 2
yeah I think it works when i use at a certain angle.
I am trying to go back to the stock rom and hopefully i can return it, but for some reason Odin is not recognizing it. I mean the yellow box of COM:0 does not show up in the "I777UCKH7-CL503881-No-BL.exe"
Do you know the reason for this?
Missing driver.
IIRC I believe you were supposed to install KIES and another Samsung driver...but I remember using my phone on a netbook without it and it worked...
Try installing the USB driver on the official samsung website? I can't post links yet or I would link it...
jjack0310 said:
yeah I think it works when i use at a certain angle.
I am trying to go back to the stock rom and hopefully i can return it, but for some reason Odin is not recognizing it. I mean the yellow box of COM:0 does not show up in the "I777UCKH7-CL503881-No-BL.exe"
Do you know the reason for this?
Click to expand...
Click to collapse
There can be multiple possible reasons. You've eliminated some of them. Could be a failing usb port on the phone, bad cable, etc.
If you can't get usb to work, you can flash back to stock using mobile odin. I assume you are rooted. Just download the one-click downloader to your phone over wifi, or use dropbox or something to get it onto your phone. Mobile odin will recognize and flash from the one-click downloader. There is even a guide in the general section on how to do this.
creepyncrawly said:
There can be multiple possible reasons. You've eliminated some of them. Could be a failing usb port on the phone, bad cable, etc.
If you can't get usb to work, you can flash back to stock using mobile odin. I assume you are rooted. Just download the one-click downloader to your phone over wifi, or use dropbox or something to get it onto your phone. Mobile odin will recognize and flash from the one-click downloader. There is even a guide in the general section on how to do this.
Click to expand...
Click to collapse
Creepy just posted this while I was getting you the link for the guide to return to stock with no PC: http://forum.xda-developers.com/showthread.php?t=1691659.
I returned to stock, and I think I figured out the problem as well.
The problem I am quite sure is the USB port on the phone. Like I said, when I keep the USB cable connected at a certain angle, it works just fine.
I will just have to live with it now I think because ODIN displays custom binary installed and the count is 2, so I dont think ATT will let me exchange the phone for a new one.
jjack0310 said:
I returned to stock, and I think I figured out the problem as well.
The problem I am quite sure is the USB port on the phone. Like I said, when I keep the USB cable connected at a certain angle, it works just fine.
I will just have to live with it now I think because ODIN displays custom binary installed and the count is 2, so I dont think ATT will let me exchange the phone for a new one.
Click to expand...
Click to collapse
ehhh, its worth a try. Thats a hardware failure, the one that samsung is known for. Mine is starting to go out too.
I've returned 1 rooted phone with this issue, and warranty'd 1 rooted one that had a broken LCd.
These were Infuse's but same damn samsung problem.
MotoMudder77 said:
ehhh, its worth a try. Thats a hardware failure, the one that samsung is known for. Mine is starting to go out too.
I've returned 1 rooted phone with this issue, and warranty'd 1 rooted one that had a broken LCd.
These were Infuse's but same damn samsung problem.
Click to expand...
Click to collapse
Yeah I am surprised these hardware problem are so common.
No wonder most people are crazy about Apple sells so many iPhones
I had the very same issue as you are describing.
All you need to do is tweak the USB port a little. Did mine about 3 or 4 months ago and have not had to touch it since.
Use a small precision screw driver, fold a couple layers of Kleenex over the tip and gently bend it towards the screen side of the phone.
It WILL work perfect after that.
Sent from my SGH-I777 using xda premium
dschreiber69 said:
I had the very same issue as you are describing.
All you need to do is tweak the USB port a little. Did mine about 3 or 4 months ago and have not had to touch it since.
Use a small precision screw driver, fold a couple layers of Kleenex over the tip and gently bend it towards the screen side of the phone.
It WILL work perfect after that.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Will try it for sure. Thank you for mentioning which way to bend the port towards. lol
So I am on stock but somehow, KIES wont work. It keeps saying connecting, but wont go further than that.
USB debugging is unchecked so I am sure that it not the problem. I heard T-Mobile for ICS upgrade, so I just wanted to be prepared for ICS update for ATT, but idk, why KIES is not working.
Any suggestions?
jjack0310 said:
So I am on stock but somehow, KIES wont work. It keeps saying connecting, but wont go further than that.
USB debugging is unchecked so I am sure that it not the problem. I heard T-Mobile for ICS upgrade, so I just wanted to be prepared for ICS update for ATT, but idk, why KIES is not working.
Any suggestions?
Click to expand...
Click to collapse
Try uninstalling/reinstalling. That would be my first step.
Sent from my SGH-I777 using xda premium
dschreiber69 said:
Try uninstalling/reinstalling. That would be my first step.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
I did that like two times already.
I even flashed a different stock Rom. I mean I started with The kernel + rooted UCKH7
but then since it didnt work, I tried Kernel + cache + rooted UCKK6 package from:
forum.xda-developers.com/showthread.php?t=1286432
So a little history, I flashed my vibrant from Bionix v1.3.1 (fishmanmod) to ICS and started to have a lot of troubles with random restarts and battery issues. Prior to ICS everything was perfect. I've tried so many different versions of ICS and all of them have resulted in random shut downs. The most recent one I tried was Slim ICS. After having such bad luck with ICS roms I decided to go back to Bionix. However my phone now cannot be recognized by my computer which was weird because it did when I flashed it back to stock to install ICS cleanly. I tried various different drivers, uninstalled, reinstalled kies, almost everything I thought of. So then I was like okay, I'll just go back to a nandroid backup of Bionix. Stupid idea, should have read up more on that as it softbricked my phone. Now I'm stuck with a phone that stays on the Vibrant screen. I can get it into download mode with holding vol+ and power but that is no use because windows keeps saying it cannot recognize my device. I can't get it to recovery mode either to flash any roms I have on the phone. It might be a hardware issue because my mothers vibrant gets detected with the same drivers but just a couple of days ago I flashed my phone back to stock with odin which really confuses me. Does anyone have any ideas I could do? Is there a way to get into recovery mode to flash different roms? Is there a manual way of installing the drivers or surefire way of knowing if the vibrant has hardware issues?
Also when I flashed back to stock with odin it did take a good hour of installing and reinstalling drivers for my computer to recognize it in download mode. I've tried 3 different cables, one by samsung and the other two are third party. All these cables work on my mother's vibrant. I've also tried a different computer as well, no luck.
Try deleting ALL USB drivers from your PC and plug in the phone. It should automatically search and download drivers. If that doesn't work then its most likely something to do with the USB cable. I recently soft bricked my vibrant too and my USB would not work at all but it worked fine on a friends phone(weird). So I bought a new one from T-Mobile themselves and it worked! I was really close to believing I had a bad USB port on my phone,if a new cable doesn't work that could be the issue for you. There are a few places online that will replace your USB port on the phone for around 40 bucks, a new USB cable from T-Mobile will cost around $15.
PS: You can search ADB reboot recovery but this will not work unless you can connect to the PC. I personally would buy a new cable from T-Mobile just to know if its a bad USB port on your phone.
Sent from my SGH-T959 using XDA Premium App
Running ICS Passion
iTz KeeFy said:
Try deleting ALL USB drivers from your PC and plug in the phone. It should automatically search and download drivers. If that doesn't work then its most likely something to do with the USB cable. I recently soft bricked my vibrant too and my USB would not work at all but it worked fine on a friends phone(weird). So I bought a new one from T-Mobile themselves and it worked! I was really close to believing I had a bad USB port on my phone,if a new cable doesn't work that could be the issue for you. There are a few places online that will replace your USB port on the phone for around 40 bucks, a new USB cable from T-Mobile will cost around $15.
PS: You can search ADB reboot recovery but this will not work unless you can connect to the PC. I personally would buy a new cable from T-Mobile just to know if its a bad USB port on your phone.
Sent from my SGH-T959 using XDA Premium App
Running ICS Passion
Click to expand...
Click to collapse
Yeah I've read in another post about how someone bought a replacement cable from T-Mobile which fixed the problem. I find it weird how the stock samsung cable does not work yet the T-Mobile cable did. What makes the 15 dollar T-Mobile cable better? I'll definitely give it a shot though.
faze2 said:
Yeah I've read in another post about how someone bought a replacement cable from T-Mobile which fixed the problem. I find it weird how the stock samsung cable does not work yet the T-Mobile cable did. What makes the 15 dollar T-Mobile cable better? I'll definitely give it a shot though.
Click to expand...
Click to collapse
I'm not sure what makes it better to be honest, it's just one of those things where their cables work better. It is most definitely more durable than the stock cable that came with my phone. If you have a problem with Tmobile's USB cable not working then you most likely have a bad port on your phone(happens more than you might think). I feel like a new cable will solve your problem tho, let us know if it works!
Sent from my SGH-T959 using XDA Premium App
Running ICS Passion
So I bought the T-Mobile universal data cable in store for 12.99 and turns out it did not work. That's okay, they told me I could return in within 30 days to get a full refund. Now my only hope is to send it to someone who could repair it.
The phone can go into download mode, so hopefully once this usb port gets fixed I can finally get into odin. Thanks iTz KeeFy for the suggestion to try a different cable.
faze2 said:
So I bought the T-Mobile universal data cable in store for 12.99 and turns out it did not work. That's okay, they told me I could return in within 30 days to get a full refund. Now my only hope is to send it to someone who could repair it.
The phone can go into download mode, so hopefully once this usb port gets fixed I can finally get into odin. Thanks iTz KeeFy for the suggestion to try a different cable.
Click to expand...
Click to collapse
Your welcome, too bad it didn't work. Atleast you know its a bad USB port now. I know www.mobiletechvideos.com is a trusted place to send your vibrant. I'm not positive they fix USB ports but I'm pretty sure they do. I would check there first, good luck!
EDIT:They do fix USB ports, here is the link.
http://mobiletechvideos.mybigcommerce.com/samsung-vibrant-usb-port-repair/
Sent from my SGH-T959 using xda premium
So I just got back my vibrant from MobileTechVideos and the usb port works now! I was able to odin back to stock and all is good now. Thanks for the recommendation iTz KeeFy and I recommend anyone who has USB troubles to send your phone to MobileTechVideos, it's legit.
faze2 said:
So I just got back my vibrant from MobileTechVideos and the usb port works now! I was able to odin back to stock and all is good now. Thanks for the recommendation iTz KeeFy and I recommend anyone who has USB troubles to send your phone to MobileTechVideos, it's legit.
Click to expand...
Click to collapse
Awesome, glad your up and running again.
Sent from my SGH-T959 using XDA Premium App
Hi guys, my phone is flashed so I guess that will make this whole process painful...
But here is the story, I have omega version 12.1 I think (maybe 11 or 13) it has been on my phone for 1 + months now, so I am fairly certain it isn't anything to do with firmware. Phone wont turn on, wont go into download mode or anything. I have tried taking the battery out and leaving it out for 5 minutes, still nothing.
It was working fine before I went to bed, had 10 percent battery and was just on home screen when I put it on charge, not in app or anything. Then seems to be hard bricked after waking up, so happened sometime overnight.
I am not with a carrier, brought it locally outright at my local consumers electronics store (JB-HI-FI)
Since it is hard bricked to the point it wont turn on in download mode does that mean there is no way for them to know it is flashed unless they fix it (in which all is ok)?
Never done a warranty return, do I just take it into store and they send it off? How long will this take?
On top of all this I cut my old sim doown using a cutting template, and it appeared to slide in fine, but after trying to remove it today the push eject isn't working, and tips to get this out, doesn't appear to be enough room to grip it with tweesers.
Thanks.
So as we keep on saying in all posts, the next step u have to make is try with an usb jig.
U know what is that?
xopito_cc said:
So as we keep on saying in all posts, the next step u have to make is try with an usb jig.
U know what is that?
Click to expand...
Click to collapse
No, have never heard of one. Just talked to samsung live chat and they said to have a proper diagnostic to take it down to a service centre, would anyone recommend this, or try this jig thing first?
Nicholas68 said:
No, have never heard of one. Just talked to samsung live chat and they said to have a proper diagnostic to take it down to a service centre, would anyone recommend this, or try this jig thing first?
Click to expand...
Click to collapse
Since it's already harbricked, i'd say just turn it in and let Samsung fix it for you. It is under warranty, and last time i brought in my i9000 that I bricked, they just replaced the phone. the jig is ok only if you already know where to get one or how to make one, but if you have to go out of your way for it, just use the warranty.
Sent from my LG-LU6200 using xda premium
JiroPrinz8 said:
Since it's already harbricked, i'd say just turn it in and let Samsung fix it for you. It is under warranty, and last time i brought in my i9000 that I bricked, they just replaced the phone. the jig is ok only if you already know where to get one or how to make one, but if you have to go out of your way for it, just use the warranty.
Sent from my LG-LU6200 using xda premium
Click to expand...
Click to collapse
Ok, Think that is best, can't really go without phone for 2-3 weeks while waiting for a JIG to arrive.
Just a few questions about the service centre, do you think they will ask me if I have flashed the phone? Cause I'm afraid they will think the brick was caused by that (could be) but probably unlikely since it died during the night a month after its latest flash.
If they do get it working will they go in and check the flash counter? Then what happens?
And lastly, if they ask me if I have flashed it should I lie and say no?
Thanks for the help.
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
priyana said:
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Nope brisbane here, thanks for the offer though. What would the chances be of a JIG fixing it though, cause I have a feeling the mainboard has died. Kinda wish I didn't turn off the red LED charging light, apparently some others who's phones hardbricked the light still turned on showing some sign of life.
Any suggestions on sorting out the micro sim card issue now, assume I have to get it our before taking it to service centre, or just leave it in for them to fix?
priyana said:
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Does the jig work on s3? I have an old one from s2 and if I'm not wrong is not working on s3...
Sent from my GT-I9300 using Tapatalk 2
ceo.mtcl said:
Does the jig work on s3? I have an old one from s2 and if I'm not wrong is not working on s3...
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
-it will force the S3 in download mode
BUT
-it will not reset the flash counter like with S2
Got a little bit of good news, this might help other people out with jammed sim cards, NO damage and worked like a treat.
In the top of the sim card holder down the bottom left there is a little circle around one mill wide, got a sharp thumbtack and pushed it gentelly into the sim card, the just applied a little pressure and the sim card started to slide up, was very easy, had a great grip on the sim cad and no damage done trying to grab it with needle nose pliers like I read elsewhere, now to get the phone replaced or unbricked.
Thinking about it more I think it is a hardware fault, cause I had flashed the correct version of omega for international S3, I havn't had any wrong signs like freezing or crashing, been working flawlessly for over a month, then out of the blue completely dead. So I think I will just go into the service centre and tell them I suspect the motherboard has died, or the charger port (didn't charge over night), dont have a spare battery to test with though).
http://lifehacker.com/5940308/save-a-bricked-phone-using-paper-clips-and-pencil-graphite
Just a post tyat i found today..not sure if it ll work or not.
Sent from my GT-I9300 using xda app-developers app
That video is pretty cool, don't have an old connector to try it, but seeing as my phone didn't hard brick from a flash going wrong while flashing or wrong firmware or anything I have a feeling a JIG or similar wont work. Would try it if I had the connector though.
How often do batterys and charger ports fail, cause that could be another reason I guess.
Nicholas68 said:
Ok, Think that is best, can't really go without phone for 2-3 weeks while waiting for a JIG to arrive.
Just a few questions about the service centre, do you think they will ask me if I have flashed the phone? Cause I'm afraid they will think the brick was caused by that (could be) but probably unlikely since it died during the night a month after its latest flash.
If they do get it working will they go in and check the flash counter? Then what happens?
And lastly, if they ask me if I have flashed it should I lie and say no?
Thanks for the help.
Click to expand...
Click to collapse
Exactly. There were no problems with the flashing part, i think ypu have a hardware issue.
They didn't ask me anything really, just asked what happened prior to the phone dying.
But i was ready to lie my ass off.. lol!
Dont say anything about flashing. They wont even bother trying to flash the phone if they dont get it into download mode.
Sent from my LG-LU6200 using xda premium
JiroPrinz8 said:
Exactly. There were no problems with the flashing part, i think ypu have a hardware issue.
They didn't ask me anything really, just asked what happened prior to the phone dying.
But i was ready to lie my ass off.. lol!
Dont say anything about flashing. They wont even bother trying to flash the phone if they dont get it into download mode.
Sent from my LG-LU6200 using xda premium
Click to expand...
Click to collapse
Ok, thanks for the info, I've tried everything besides a JIG to try get it into a download mode, so I doubt they will get it into download mode, Ive seen a couple of other cases where the S3 has had a mainboard issue, only other thing is in the last week I have been using the wall charger where as I normally use the computer and usb, so not sure if this could link to it though, might have got a power surge, but had no storms in months so unlikely and the fuse box is modern with pretty good protection. Ill just go in and tell them it was working one night, and dead when I woke up the next morning, which is the truth. And if they ask if its flashed, ill miss understand them and say, not the screen wasn't flashing/flickering when it died, I was asleep
Reality is though if they get the phone to a restored point to where they can see the flash counter, then I no longer need their help to fix it.
One more question. At the service centres do they try fix it while I'm there, or do they tell s to come back in a few hours, or do they ring a few days later. And if they can't get it in download mode do they normally give you a replacement there? Or do they ship it off to get parts replaced and then ship it back taking weeks/months?
Thanks
I'd give the jig a chance. Just imho.
Btw it is very likely that the jig would arrive in, like, 24-48 hours if you choose the right seller, while other users already told you it's probably gonna take more then a few days (probably from 2 weeks to a month) for samsung to "close the ticket". In my experience only with apple you'd be up and running in less then a week.
Nicholas68 said:
One more question. At the service centres do they try fix it while I'm there, or do they tell s to come back in a few hours, or do they ring a few days later. And if they can't get it in download mode do they normally give you a replacement there? Or do they ship it off to get parts replaced and then ship it back taking weeks/months?
Thanks
Click to expand...
Click to collapse
I'm sure they will ask you to come back in a few days or even weeks. Don't think they will replace new unit for you. They will just replace the faulty part.
Sent from my GT-I9300 using xda app-developers app
I have the same issue so thought i would post here rather than starting a new thread.
Here's the story for mine. Working fine on current rom for about a month no issues at all. Today battery got to about 9% then switched off and i haven't been able to get it to turn on again, no download mode,no recovery, no charging led nothing at all.
I had to change my screen a couple of days ago, has been working fine with the broken screen for months, have i now voided my warranty?
A lot of faulty s3 i think... My s3 suddenly died last night. Battery is around 90+. Check the phone and it's not responding. Power button doesn't work. Doesn't even go to download mode or recovery mode. I'm running on stock ICS with root only. Sad part is I don't have any access for a jig right now. So can't test it. Bought this phone in SG and I'm in the Philippines right now. Warranty is good for SG only. Dec would be my next trip back to SG. By then no S3 as of now. For a phone I'm getting depressed LOL!
over the air jellybean brick my phone unrooted unflashed phone
BEWARE EVERYONE!! when updating to jellybean some do go very wrong! not all! but some do!! and it will brick your phone!! i updated over the air.. and for a few days. my phone kept on freezing! and locking up! one night i went to bed woke up and the phone was stuck on the boot screen! i thought thats weird took battery out, put back in, as ya do.. nothing took sim out and back in nothing... so only option was to reapair it through kies. put serial in and model number in it found the sortware. i downloaded it. told me to put phone in recovery mode.. so i did,kies said it was gonna install it to my phone.. but everytime it tryed to install it kept on saying it couldnt find my phone.. i tryed this all day long used different usb ports. different computers. to know avail, so my only option was to take it in for repair.. so i took it back to phones 4 u! they sent it away, i waited over 2 weeks! which was undiscrible it was like i lost my right arm with no phone! as you can imagine.. than the repair center turned round and said that the phone has been rooted! which it hadnt!! and they said this in order to brake the terms and conditions of my warentee so phones 4 u can get out of giving me a new handset. so they all save money!! i wouldnt do that to a 500 pound phone!! the phone does everything you could want from a phone! im launching a full investigation into this matter.. and have writen a formall complaint to phones 4 u headoffice, and will be contacting trading standards, ofcom, watchdog, and the ombudsman, and plaster it on all the forums ,social networking sights i can think of, to give them as much bad press as possible!! untill my problem is resolved and i will restore there name and clear it once they have done the right thing by me
I am afraid I can also report a bricked S3 here.
Rooted two weeks ago, but did not yet install a rom. Didn't Triangleaway yet aswell.
Same problem as described, I was browsing the net, and suddenly, screen went black (off). Could not get it powered on anymore. (nor in download/recovery mode)
So i brought it to the local telecom service center of my office, they could tell me the battery was fine and the buttons were working but they never saw one in this state.
So they are sending it to a samsung repair company.
This was two days ago, heard nothing yet, but I am very curious if I will get repaired or if I need to pay because of the rooting.
Will post the result if I know more.
Does anyone know if this problem also happens to people who did not root?
So I sent my Atrix for repair as I couldn't stand the random reboots. It came back unfixed. I sent it again, this time warning Motorola that I wouldn't be ok with it coming back unfixed again and so it got back finally fixed.
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to.
Do you think this is a software issue or an hardware one, something they messed up while repairing it.
If I have to send it one more time, I'll go nuts...
Thanks !
DannyBiker said:
So I sent my Atrix for repair as I couldn't stand the random reboots. It came back unfixed. I sent it again, this time warning Motorola that I wouldn't be ok with it coming back unfixed again and so it got back finally fixed.
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to.
Do you think this is a software issue or an hardware one, something they messed up while repairing it.
If I have to send it one more time, I'll go nuts...
Thanks !
Click to expand...
Click to collapse
I'd guess that those things worked when it left, but not when it came back, that it would be a hardware issue if the software was unchanged. Just a thought though, do you have any mods installed or are you running a pure stock ROM?
Maybe they've noticed CM7 is better than their stock and they flashed CM7. :highfive:
lehjr said:
I'd guess that those things worked when it left, but not when it came back, that it would be a hardware issue if the software was unchanged. Just a thought though, do you have any mods installed or are you running a pure stock ROM?
Click to expand...
Click to collapse
Pure stock. And yes, it was working before it left for repair...
DannyBiker said:
Pure stock. And yes, it was working before it left for repair...
Click to expand...
Click to collapse
In that case I would say it's very likely that they broke something else. Their Facebook staff may be able to put you in touch with someone who can help as well as they seem to have access to people that the CSR's don't, or they may just delete your post. Motorola's Facebook did have a large number of complaints regarding issues with repairs a couple months ago, but they suddenly disappeared, most likely due to trying to do damage control (reputation management). There's also their forums, where the discussion of anything other than stock functionality is pretty much taboo. But yes, if it worked before, it should work now.
lehjr said:
In that case I would say it's very likely that they broke something else. Their Facebook staff may be able to put you in touch with someone who can help as well as they seem to have access to people that the CSR's don't, or they may just delete your post. Motorola's Facebook did have a large number of complaints regarding issues with repairs a couple months ago, but they suddenly disappeared, most likely due to trying to do damage control (reputation management). There's also their forums, where the discussion of anything other than stock functionality is pretty much taboo. But yes, if it worked before, it should work now.
Click to expand...
Click to collapse
Was it sent in on warranty or did you pay to have it fixed. Either way I feel for you because I know I sent my 2 atrixes in total of 3 times and even though they were fixed/replaced under warranty I still paid about $45 shipping in the end. Everyone on atrix forums keeps praising motorola build quality but I have failed to see it in mine or my wife's atrixes.
affiatic said:
Was it sent in on warranty or did you pay to have it fixed. Either way I feel for you because I know I sent my 2 atrixes in total of 3 times and even though they were fixed/replaced under warranty I still paid about $45 shipping in the end. Everyone on atrix forums keeps praising motorola build quality but I have failed to see it in mine or my wife's atrixes.
Click to expand...
Click to collapse
I think we're starting to see quite a few cases of storage related failures. I am a bit perplexed as what some consider to be qualifying characteristics of "build quality" myself.
lehjr said:
I think we're starting to see quite a few cases of storage related failures. I am a bit perplexed as what some consider to be qualifying characteristics of "build quality" myself.
Click to expand...
Click to collapse
I myself see having to send them in on hardware issues within the 1st year as poor build quality. A new replacement they sent me froze on GPS then would not boot past moto screen as if it bricked itself. Was replaced with another new one after another 15$ I paid for shipping
I think some think USA company means quality. My new atrixes shipped from Mexico
Yeah, I'll have to pay to send it back again as well...
Do you think it's worth trying to flash a custom rom to see if it "fixes" it ?
Thanks.
DannyBiker said:
Yeah, I'll have to pay to send it back again as well...
Do you think it's worth trying to flash a custom rom to see if it "fixes" it ?
Thanks.
Click to expand...
Click to collapse
No, because it's likely that they would use that in order to blame you for whatever is wrong with the device. If it's a hardware issue, no amount of third party software is going to fix it. I would however try to get in contact higher up in the chain of command regarding the issue. It's one thing to ship a device with a defect, it's another thing to have to ship the same device back and forth continuously to get it fixed. And the sad part is that this is just one of many similar stories regarding repairs. I guess that "New Motorola" just isn't quite so new after all.
lehjr said:
No, because it's likely that they would use that in order to blame you for whatever is wrong with the device. If it's a hardware issue, no amount of third party software is going to fix it. I would however try to get in contact higher up in the chain of command regarding the issue. It's one thing to ship a device with a defect, it's another thing to have to ship the same device back and forth continuously to get it fixed. And the sad part is that this is just one of many similar stories regarding repairs. I guess that "New Motorola" just isn't quite so new after all.
Click to expand...
Click to collapse
I would do a factory reset in recovery. My wife's came back with same issues it was sent in with. They replaced the screen for her. The proximity sensor still wasn't working right someone recommended factory reset from recovery. It fixed it for her. Before that I knew nothing about stock recovery
affiatic said:
I would do a factory reset in recovery. My wife's came back with same issues it was sent in with. They replaced the screen for her. The proximity sensor still wasn't working right someone recommended factory reset from recovery. It fixed it for her. Before that I knew nothing about stock recovery
Click to expand...
Click to collapse
Hmmm, I was assuming that was already done
lehjr said:
Hmmm, I was assuming that was already done
Click to expand...
Click to collapse
Yes but sometimes people don't realize there is more than one way to do a factory reset on stock. Until about a year ago I thought you could only do this through settings. Recovery is the best way I now know
A good tutorial for that ?
'Cause that's what I meant when I asked if flashing a custom ROM would help : can it be something that isn't properly setup at a software level ? I tried flashing the stcok rom again with RSDLite but it didn't delete any data so I'm not sure it really reset anything.
Thanks !
DannyBiker said:
A good tutorial for that ?
'Cause that's what I meant when I asked if flashing a custom ROM would help : can it be something that isn't properly setup at a software level ? I tried flashing the stcok rom again with RSDLite but it didn't delete any data so I'm not sure it really reset anything.
Thanks !
Click to expand...
Click to collapse
You mean a guide to factory reset the device in recovery? I thought that was in the manual, but it isn't, although I did find it here.
So I did a factory reset from Recovery, which worked as all was wiped. However, still no luck with the dock.
The reason I asked if trying to install a custom rom was a good idea is because I'm wondering if flashing another Webtop version or the HDMI-hack could make it work. To be clear : do you think that the fact that the Factory Reset didn't work establishes that it's hardware issue ?
DannyBiker said:
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to
Click to expand...
Click to collapse
As you're able to attach the HDMI and this works are you sure it's not the dock that's faulty? Had a quick look around and came across this... http://www.atrixforums.com/forum/mo...my-hd-multimedia-dock-useless-without-tv.html also, have you tried to clean ect connectors/ports. Might be worth a try
I should try again but I have two docks and the other one doesn't work either. However, I do feel that the AC connector doesn't feel really stable when inside the dock..it just moves around. I'd have to try with the the other's dock AC cable but it's an UK one and I need an adapter.
The thing is that the dock wasn't touched while the phone was under repair so I don't see how it can break just like that.
As I stated before, connection through HDMI to a TV-set works fine as well as charging with the power cord.
EDIT : saw the link you shared and it feels like the exact same issue indeed !
Well, it's fixed...kinda.
I unlocked it and flashed the "fixed webtop addon" from CSROM. It still wasn't working but with it, I got that the message saying that the device was not in charge anymore when I disconnected from the dock, which it didn't before; it wasn't charging however.
I don't think that was relevant but then I decided to give a look at the dock again and removed the top of it and...tadaaa, it worked ! From what I understand, the dock's connectors were not entering the the phone's inputs enough. I still think it's because they ****ed up during repair but heck, I won't send it back for that...
Good to hear you got it working