Related
I have read somewhere that some people are experiencing their data connection to freeze or have idle times even with good reception.
Now I have never had an Aussie firmware, in particular the modem part of the firmware which I believe is the part related to the phone performance?????
I have tried disabling and enabling the fast dormancy. Turning off data and enabling it again fixes the problem. The hang isn't permanent so things like email, syncing, weather all update fine, its just web pages can sit loading for ages or time out with no acitivity shown. But try again a few minutes later and the internet is super quick without the reception of tower changing.
Does anyone else with Optus Australia, or vodafone or telstra for that matter, have the data stalling issue? What exact modem version are you using?
Yeah i think this is actually related to Optus's network.
I have scrubbed my phone and applied the XXKH3 firmware and it seems a bit better to me. I also disabled Fast Dormancy.
Simmo3D said:
Yeah i think this is actually related to Optus's network.
Click to expand...
Click to collapse
I have too agree with Simmo3D the current state of not just optus is abysmal.
But there is a light at the end of the tunnel with the NBN it should is ease the congestion that we have been having to deal with because of the explosion of people updateing there facebook status.
Also we have both telstra and vodafone putting in new 850MHZ tower which can handle a much larger amount of traffic which means the Que time or "Idle time" will be reduced.
I had wondered about it being Optus... but turning data off and back on straight away seems to fix it instantly so wondering whether it isn't because of congestion otherwise it wouldn't always fix the problem temporarily .... but I am no expert. It isn't a slow down, its a complete stop with no data going either way. Occasionally it will sit there sending permanently but that isn't always the case when it stalls.
I am not disagreeing just trying to confirm whether this is definately optus or something else related ot the wrong modem component for optus network.
I never noticed this on my previous phone (i8000 on win mo and alos a buggy android port) but to be honest I didn't really play around on the net so much because I didn't have anywhere near this amount of data I have now and it wasn't as appealing to play round with online....
Were either of you on Optus with another phone you used data on a lot? Did that experience the same stalling of data.
no problems on telstra here
My dad is optus and has the same issue on his phone. Me and my gf are on Vodafone and have a slight issue but not as bad becuase were mainly on the new network. Telstra finally turned on QoS so there is no problem on that network.
Remember there are 800 open cases with the ombudsman over optus's delivery of service.
There are tweaks to the build.prop file to mitigate phone issues but won't help as much as if optus fixed there infrastructure
Sent from my GT-I9100T using xda premium
Thanks all. Looks like concensus says optus is the main culprit and i don't need to head down the flashing of a typical optus modem firmware with my imported phone to fix these dramas. Thankfully its not all the time so I can live with the slight frustrations at times. At least the voice calls aren't doing the same thing...
Was reading 2 articles this morning that you might like.
http://m.itwire.com/it-industry-news/deals/49770-optus-to-use-huawei-for-700mhz-lte-trial
http://m.itwire.com/business-it-news/networking/49768-optus-announces-lte-rollout-for-2012
Sent from my GT-I9100T using xda premium
As far as I know there is a known bug in the phones software that stalls data transfers when switching between 3g and h. The fix is to lock the phones data out of h.
To do this use the stock phone dialpad and key in *#301279#
Select option 2
Select option 1
Then use menu key and go right back or end.
Should not be using h network now and your stalling should be fixed.
Sent from my GT-I9100 using XDA App
Try the Irish Modem stronger locks .
jje
Hi All,
I am having a strange problem with my S2 since last few months. I am from Mumbai, India and using Airtel network. There is a spot in my apartment which has very poor network reception of Airtel and I face issues whenever my cell is in that spot for a while. It happens that whenever I take my cell in that area, it starts losing signal bars till no bars are highlighted on the status bar at the top. It keeps showing zero bars but does not show "no signal" icon. Then, after keeping my cell in that spot for a while when I bring it in a better connectivity spot, signal bars start increasing and it appears that my cell has better reception again. However, if anyone tries to call me or I try to call anyone, they get "Out of coverage area" message or I get "Network registration failed" message respectively. I am having this problem since the day I started using Airtel and have tried a lot of remedies but only thing that works is rebooting my cell. I have tried using OpenSignal app to reset my connection whenever my cell comes back from the spot but even that fails to revive it and ultimately I have to reboot.
Has anyone faced such an issue and any ideas about a fix? Does it look like an issue with my cell or could it be an issue with my network provider? I would prefer not to root my S2 since I have 3 years warranty on it but if you think that it's the only way out of this, please let me know your opinion.
Thanks.
Sounds like a carrier issue to me. You pretty much said exactly that yourself when you said 'There is a spot in my apartment which has very poor network reception of Airtel and I face issues whenever my cell is in that spot for a while'.
That's normal in many buildings. Particularly if the network coverage in your area is borderline or poor. I have a similar issue in my house, in a few rooms I get no bars & sometimes coverage drops out completely, whereas in my loungeroom/dining/kitchen at the back of the house I get good coverage (for me, anyways).
You could try different modems, which might improve things. You don't have to be rooted to flash these, you can flash them using Odin. Tho it is easier to flash them with CWM if you're rooted.
I use to had the same issue with my 3 carrier at my desk in the office, and still on 2g services. I but since last month they already improved to hsdpa network added more bts and now my blank spot became H.
Yes you may try to change other service providers
Sent from my GT-I9100 using xda premium
Thanks for your suggestions guys. Yes, it might be only related to the carrier. But, I think that if signal goes down to zero and then when my cell is back in better coverage zone, shouldn't the modem take care of network registration by itself? My problem is that it doesn't. I have to reboot my cell every time after I come to know that my cell is showing signal bars but is not actually registered on the network. If I reboot my cell, everything becomes normal and so if it was just an issue with the carrier, shouldn't it continue like that even after reboot? If I think about it logically, I think following should help me out:
1. Try out a different cell for a few days and see if I face this issue or not.
2. If answer to 1 is no, then try out different modems on my S2 and see if that helps.
Actually, I just wanted to check if anyone else has faced this issue and figured out that something is not right with S2 drivers or something? That would help me with quick resolution of my problem.
Sent from my GT-I9100 using XDA
Yep, your logic is sound ;-)
One thing tho. With regard to trying your sim out in another phone, you have to keep in mind the radio hardware is obviously different in different phones. And what that means is (and this is something I've observed on XDA), chances are you'll find the sim works perfectly in the other phone & you have no issues at all. This might be due to the actual equipment your carrier is using in the cell tower(s) you're close to, also the frequencies that gear is using might also be playing a part in your problems.
So definitely try it out in another phone & see what happens, but you could do worse than try out a bunch of modems in the S2 & see if that improves things.
crypticlight said:
1. Try out a different cell for a few days and see if I face this issue or not.
2. If answer to 1 is no, then try out different modems on my S2 and see if that helps.
Actually, I just wanted to check if anyone else has faced this issue and figured out that something is not right with S2 drivers or something? That would help me with quick resolution of my problem.
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
Those are carrier issues, and maybe even the material of the constructions, in my house there are rooms where there's almost no signal at all, and in the living room it's ok, you should try to see in which tower you are connected maybe thats the problem
I have also had these problems on various networks here in Australia. If you don't need the data network, you could try using 2G only option. But that's not really a fix, is it? I suggest you try a pre-paid SIM from another network provider, to test them out first, before re-contracting.
Good luck. :fingers-crossed:
MistahBungle said:
One thing tho. With regard to trying your sim out in another phone, you have to keep in mind the radio hardware is obviously different in different phones. And what that means is (and this is something I've observed on XDA), chances are you'll find the sim works perfectly in the other phone & you have no issues at all. This might be due to the actual equipment your carrier is using in the cell tower(s) you're close to, also the frequencies that gear is using might also be playing a part in your problems.
Click to expand...
Click to collapse
Yes, I was also thinking about it. It could be the combo of cell tower and S2 that are not liking each other that well.. And, if that's the case, I really hope that the issue can be resolved by switching modem drivers. I will have to do some what-ifings to nail this down now.
I like the other suggestion by HotrodHarry on trying out 2G only option - not the best way out but will help me in zeroing down on the cause.
Curious issue with my Titan II. Cellular data connection just fails at random intervals. Cycling airplane mode or rebooting the phone is the only way to get it back. HTC blames it on AT&T and AT&T blames it on HTC. I've spent hours on the phone with each. Even got a new Titan II from AT&T, but it went into this constant reboot loop, so I went back to the first unit.
Now comes the interesting part: I live in Detroit and have been traveling to FL quite a bit, this year.. and the issue DOES NOT HAPPEN IN TAMPA. Phone runs perfectly well, there. Here in Detroit, cellular data "up" time ranges from 5 minutes to 14 hours when static. 2 minutes to 20 minutes when driving around town. Drops are less frequent when streaming something.
HTC Titan II stock (FW: 2180.0400.118011.502)
Windows Phone 7.5 (7.10.8112.7)
4G SIM card (3rd one)
Appropriate data plan
Serious thanks for any ideas anyone has. Do I add an APN, throw the phone against the wall, or what? Please do not suggest I change to a different phone as that is not an option.
DrDon995 said:
Curious issue with my Titan II. Cellular data connection just fails at random intervals. Cycling airplane mode or rebooting the phone is the only way to get it back. HTC blames it on AT&T and AT&T blames it on HTC. I've spent hours on the phone with each. Even got a new Titan II from AT&T, but it went into this constant reboot loop, so I went back to the first unit.
Now comes the interesting part: I live in Detroit and have been traveling to FL quite a bit, this year.. and the issue DOES NOT HAPPEN IN TAMPA. Phone runs perfectly well, there. Here in Detroit, cellular data "up" time ranges from 5 minutes to 14 hours when static. 2 minutes to 20 minutes when driving around town. Drops are less frequent when streaming something.
HTC Titan II stock (FW: 2180.0400.118011.502)
Windows Phone 7.5 (7.10.8112.7)
4G SIM card (3rd one)
Appropriate data plan
Serious thanks for any ideas anyone has. Do I add an APN, throw the phone against the wall, or what? Please do not suggest I change to a different phone as that is not an option.
Click to expand...
Click to collapse
Yes, I'm facing the same issue.
It seems something related to wifi sleeping when the phone goes stand by and the solution could be keeping it alive in some way....like streaming..
I hope this will be fixed with AT&T Tango 8773 Update (Once it finally come....)
DrDon995 said:
Curious issue with my Titan II. Cellular data connection just fails at random intervals. Cycling airplane mode or rebooting the phone is the only way to get it back. HTC blames it on AT&T and AT&T blames it on HTC. I've spent hours on the phone with each. Even got a new Titan II from AT&T, but it went into this constant reboot loop, so I went back to the first unit.
Now comes the interesting part: I live in Detroit and have been traveling to FL quite a bit, this year.. and the issue DOES NOT HAPPEN IN TAMPA. Phone runs perfectly well, there. Here in Detroit, cellular data "up" time ranges from 5 minutes to 14 hours when static. 2 minutes to 20 minutes when driving around town. Drops are less frequent when streaming something.
HTC Titan II stock (FW: 2180.0400.118011.502)
Windows Phone 7.5 (7.10.8112.7)
4G SIM card (3rd one)
Appropriate data plan
Serious thanks for any ideas anyone has. Do I add an APN, throw the phone against the wall, or what? Please do not suggest I change to a different phone as that is not an option.
Click to expand...
Click to collapse
Are you sure you aren't hitting "black spots" on your network? If you have random connection drops in only particular area it is likely the masts and AT&T issue. I've swapped my provider from the one which did 2G/3G signals to 3G only provider. 3G only has better coverage and lesser black spots on the network and hence I hardly see any drops in connectivity. Don't hard reset or anything, it will only make you re-do the whole phone, won't help the cause.
Have you checked if two golden pins on the back cover are making good contact with phone?
drupad2drupad said:
Are you sure you aren't hitting "black spots" on your network? If you have random connection drops in only particular area it is likely the masts and AT&T issue. I've swapped my provider from the one which did 2G/3G signals to 3G only provider. 3G only has better coverage and lesser black spots on the network and hence I hardly see any drops in connectivity. Don't hard reset or anything, it will only make you re-do the whole phone, won't help the cause.
Have you checked if two golden pins on the back cover are making good contact with phone?
Click to expand...
Click to collapse
Have to rule all of that out as it doesn't happen at all in Tampa. I can drive from Ybor City to Clearwater and back and never need to reset the phone. Here at home, I have four bars and will lose cellular data with the phone in a static location. Driving around in Detroit is guaranteed to make it drop cellular data even with the phone lit up and active. I can have Navigator running and it'll just quit loading maps and giving directions until I cycle Airplane Mode. In Tampa, this doesn't happen.
In Tampa, I've gone the whole week without any need to reset the phone. I can't walk from the gate to baggage claim in Detroit before it loses its data connection.
DrDon995 said:
Have to rule all of that out as it doesn't happen at all in Tampa. I can drive from Ybor City to Clearwater and back and never need to reset the phone. Here at home, I have four bars and will lose cellular data with the phone in a static location. Driving around in Detroit is guaranteed to make it drop cellular data even with the phone lit up and active. I can have Navigator running and it'll just quit loading maps and giving directions until I cycle Airplane Mode. In Tampa, this doesn't happen.
In Tampa, I've gone the whole week without any need to reset the phone. I can't walk from the gate to baggage claim in Detroit before it loses its data connection.
Click to expand...
Click to collapse
UPDATE: Cellular data connection is a little better with WiFi turned off. It won't lose it as quickly in a static location, but still loses it as I move between towers. Also had to reinstall a couple of apps that had stopped launching.
Is forcing Tango an option?
I have the same problem,
I live north of detroit.
my phone has been in to htc repair 3 times, i think they have replaced every part in it, the last time i got it back it held connectivity for 11 minutes.
this is on my home tower as well as several towers around me.
Normally all testing was done with wifi off, on towers where the lumia 900 and my wifes iphone have never lost data.
i have been waiting a week for a htc level 2 rep to call me.
we shall see
Keep me posted. Last time I spent time with HTC, they decided that - since the issue only happens in Detroit - that it was AT&T's problem. AT&T, naturally, claims that the problem doesn't appear on any other device, so it must be the device.
Can't wait for Windows 8 phones. I'm getting one.. ANY one.. the first day they go on sale.
Well I just got off of the phone with a level 2 rep from HTC, who seemed pretty confident that the problem is the rear cover. He is sending one out, and says if that doesn't fix it then it will be a phone replacement.
jjmorgan64 said:
Well I just got off of the phone with a level 2 rep from HTC, who seemed pretty confident that the problem is the rear cover. He is sending one out, and says if that doesn't fix it then it will be a phone replacement.
Click to expand...
Click to collapse
While entirely skeptical, I certainly hope it works. PLEASE post your results.
DrDon995 said:
While entirely skeptical, I certainly hope it works. PLEASE post your results.
Click to expand...
Click to collapse
I'm more skeptical than you, trust me, but it would explain how so many people get the same problem with replacement handsets, as that piece is often not replaced
So, I'm in Florida for the week and noticed something.
In Detroit, the status bar says "4G"
In Tampa, the status bar says "LTE"
As before, I have not lost cellular data connection since I landed in FL. Kind of rules out the battery cover as the issue is gone, here. It appears the issue goes away in LTE areas while it's present in areas yet to get LTE. Detroit's LTE rollout hasn't happened, yet. So, it appears I've got another month of suffering before the problem is rectified.
One other note. With Internet Sharing set to ON...
In Detroit, my wife's laptop connects to the phone and can get internet.
In Tampa, my wife's laptop connects to the phone, but cannot get internet. It gets the error msg: "your computer is trying to use a dns server that is incorrect or doesn't exist"
My laptop works flawlessly connecting to the phone's Internet Sharing both in Detroit and Tampa. For the life of me, I can't find anything different in her settings over mine. Both are Win7. Hers upgraded from Vista, mine x64 and new this fall. Also, two internet-capable televisions connect to the phone and get to the internet flawlessly. But something with LTE doesn't like my wife's computer. Odd.
Honestly, I adore everything about this phone except for the data connection issue in Detroit (and a few other areas, it seems).
There HAS to be a setting or SOMEthing I can tweak to get this thing to work in Detroit.
Check battery cover, radio negotiation, firmware of radio
DrDon995 said:
So, I'm in Florida for the week and noticed something.
In Detroit, the status bar says "4G"
In Tampa, the status bar says "LTE"
As before, I have not lost cellular data connection since I landed in FL. Kind of rules out the battery cover as the issue is gone, here. It appears the issue goes away in LTE areas while it's present in areas yet to get LTE. Detroit's LTE rollout hasn't happened, yet. So, it appears I've got another month of suffering before the problem is rectified.
One other note. With Internet Sharing set to ON...
In Detroit, my wife's laptop connects to the phone and can get internet.
In Tampa, my wife's laptop connects to the phone, but cannot get internet. It gets the error msg: "your computer is trying to use a dns server that is incorrect or doesn't exist"
My laptop works flawlessly connecting to the phone's Internet Sharing both in Detroit and Tampa. For the life of me, I can't find anything different in her settings over mine. Both are Win7. Hers upgraded from Vista, mine x64 and new this fall. Also, two internet-capable televisions connect to the phone and get to the internet flawlessly. But something with LTE doesn't like my wife's computer. Odd.
Honestly, I adore everything about this phone except for the data connection issue in Detroit (and a few other areas, it seems).
There HAS to be a setting or SOMEthing I can tweak to get this thing to work in Detroit.
Click to expand...
Click to collapse
Hum.. that's curious. I had the original titan with similar issues.
I disabled wifi when not connected. I replaced battery cover also. The titan2 supposedly fixed that issue with the battery cover because it was a design flaw.
The radio supports 2G, 3G/4G/H and LTE. You may want to check it. You can set the radio it uses and not let the firmware decide which radio to use. You can check the service menu, I forgot the code. Just search for it.
If you use 2G, data and voice are not supported simultaneously. Check and make sure the contacts on the battery cover and on the phone are clear of debris. Use a solution to clean the contacts on the phone.
In the past I manually set the radio to 3G (HSPA and HSPA+) [HTC Pure, HTC HD2 on at&t]. The 3G radio is mature and should have less issues with the radio negotiation.
BTW, there is a keep alive wifi app also.
Thanks. I'll have to look for the codes. It's pretty obvious after going back and forth so much that the Titan II has a flaw with the way it handles AT&T's 4G. Scanning the maps from others who have had problems all show that they're in areas with 4G but without LTE.
Yeah, if I could force this thing to do LTE or 3G I think we'd be fine. It's the Best Phone Ever so long as it gets LTE, 3G or Edge. Anything else and it's crap.
Yes, back connector is okay and I've done this every way one can think of and kept notes. WiFi doesn't matter. On or off, the T2 will lose cellular data connection randomly in 4G areas. NOT in LTE areas. I'm only unable to test it on other carriers.
Similar problem with data
So I have had a similar problem -
I had a Samsung Focus, great phone, but I wore out the USB port - wouldn't charge consistently or sync. I figured I might as well use the insurance I had been paying. They sent me a Titan I - it had the bad microphone issue. So after some messing around they sent me a Titan II.
It has never had consistent data connection. I am in an area where I get the 4G icon (not LTE).
My experience tells me that if I move around and change cell, or lose signal in the cell I am in for any reason, then the phone will NOT connect back to data. It can (almost always) still get phone calls and send/receive texts and so on, but no data. Toggle airplane mode always fixes the problem, until the next time.
Originally HTC wanted to send me a new back cover - AT&T have been completely useless, they have no idea. Eventually after messing around with factory resets, powering on and off continuously, another new SIM card, HTC decided they want the phone repaired or replaced (level 2).
It is still inside the 30 day limit for exchanges from Assurion (AT&Ts insurance carrier) so it's getting replaced. I'll let you know if it fixes the issue, but I haven't been in an LTE area so I can't check that.
Personally I think it is a problem with handing off/reconnecting to 4G tower service - we'll see......
Anyone have the radio codes?
I've had the same problem since I got the device as well; but have noticed that it doesn't happen in all areas around me. My house is one of those areas though that I always lose connections. I've tried every APN / idea I've found on the internet with no luck. It's clearly something to do with AT&T towers. The only think I've not been able to try is a different SIM card in the same phone since it requires a '4G' sim card to even work at all. However the same SIM does work fine in '3G' only phones.
Going with the radio idea, does anyone have the codes to turn off the LTE radio? I just saw the list saying this phone will be long gone before AT&T ever gets LTE in Colorado so maybe just turning it off would help. Every code i found was for the T1 though and it didn't work on my phone.
jjmorgan64 said:
I'm more skeptical than you, trust me, but it would explain how so many people get the same problem with replacement handsets, as that piece is often not replaced
Click to expand...
Click to collapse
UPDATE: HTC insisted on sending me a new SIM card cover (since it contains the radio's antenna). Despite my argument that the fact it works in Florida negates antenna as a suspect, they sent it along, anyhow. Naturally, there is no change. It still randomly drops cellular data. And now, I've picked up another spot on the freeway where my calls get dropped. Granted, it happened ONCE, so that could be any number of things. Long story short, it's not the antenna.
Next idea?
Well, I'm in Florida and found a spot where the phone fell back to 4G from LTE. Data issue returned. So, that takes geography out of the equation. The phone can't hold a data connection when using 4G. So, should I go for a fourth unit?
My addition:
AT&T recently rolled out LTE to my area in CT. I never had the problem before on straight 4G. Now, when I go from LTE to 4G (my drive every morning) data just stops working. I push it in to airplane mode and back out again and it works.
BTW - I am running Tango, so that is not likely to be a fix unless a radio update is released with it.
N!njaDuck said:
My addition:
AT&T recently rolled out LTE to my area in CT. I never had the problem before on straight 4G. Now, when I go from LTE to 4G (my drive every morning) data just stops working. I push it in to airplane mode and back out again and it works.
BTW - I am running Tango, so that is not likely to be a fix unless a radio update is released with it.
Click to expand...
Click to collapse
AT&T just switched on LTE metro-wide, last night. Now, the Titan 2 performs just as it does when I'm in Florida. It's nice having a data connection that'll stay good all over town, again.
I have spent some time discussing this with HTC and AT&T. Actually just got off the phone with HTC level 2.
I too have gone through all the options - new phone, new cover, new SIM card (you can just go into AT&T and ask for one, no charge), hard reset, everything.
From the information in this thread, and elsewhere I can say that the phone drops data on one of two things happening:-
- connection to tower is interrupted in current cell, but is re-acquired
- connection is handed off to adjacent tower as you travel to a new cell
Both these things will drop data IN 4G AREAS ONLY. If you are lucky enough to have consistent LTE in your area, you shouldn't have any problems.
Right now I'm working on getting the service menu codes so we can play with the radio settings. It sounds like HTC support reps have been forbidden to give these to end users on windows phone devices (I wonder why??!!).
If I get this information and it provides a fix for this issue, I will (obviously) post it, and I imagine HTC will as well. Here's hoping.....
Andy
Hi all,
I'm having a data connectivity issue on my phone when moving from 2G to 3G. If I'm connected to 2G, then move into an area of 3G coverage the phone will successfully migrate to the 3G network, however the data connection will often not start up for between 30 minutes and severanl hours. Flipping airplane mode will *sometimes* fix it, but more frequently, even rebooting the phone won't work. However, if I lock the phone to 3G from the settings, I do not encounter this issue at all. It only happens on my home provider (Jersey Telecom - they're small). In the UK, on Three, it didn't happen.
So, given that the problem can persist over reboots, and doesn't happen in the UK, it makes me think it's more likely a network issue, so I called them up. The network engineer managed to reproduce the issue on his colleagues Samsung Galaxy Note, but they are adamant that it's a phone issue and not a network issue, and is a matter of Samsung not sticking to the specs. The phone isn't currently rooted, but I can root it if it will help me debug the problem. From the sounds of it, it may be problem consistent to all Samsung radio phones on our network.. and I really don't want to switch to another phone.
They say that from their logs, the phone is not always trying to create (or presumably, migrate?) a PDP when moving to a 3G network. It's hard to say whether it's a problem with the phone or their logs.. has anyone else experienced a similar issue? Does anyone know how to access logs about the phone trying to create a PDP etc. so that I have something to compare with theirs?
Thanks
check out the modems thread and try a better modem
Sent from my checkrom jellybean powered sgs 3
Had my x1 for a couple of days now and lots to like about it however I have noticed that it seems to have a very weak phone signal reception.
I am on three in the UK and in the normal areas I travel I have never noticed an issue on my other phones with it struggling to hold on to signal bars.
Anyone else have this?
Signal bars mean absolutely nothing. Many oem even show full bars even when there is actually no signal.
Better install cellmapper app that will exactly show and record the signal where you travel.
Also, do you have 3uk volte working?(calls over 4g network)
Well all I can say is that I live less than a mile from the nearest mast and would nearly always have full signal bars on other phones yet on this phone it drops on and off 1 bar.
I will download the app you mentioned and see what that shows
I've had this problem with numerous Sony phones over the years, always poor signal compared to Sammy's, Pixel's and iPhones that I've had. Same issue with the X1 I have now, always on WiFi calling and no signal, my Pixel 3 XL would be happily sitting on 4G.
andybg40 said:
I've had this problem with numerous Sony phones over the years, always poor signal compared to Sammy's, Pixel's and iPhones that I've had. Same issue with the X1 I have now, always on WiFi calling and no signal, my Pixel 3 XL would be happily sitting on 4G.
Click to expand...
Click to collapse
Glad it's not just me then.
I do remember having this issue on a previous Sony phone also but can remember the model now. It's been a long time since I had a Sony but thought this one was going to tick every box which it almost does apart from having reliable signal reception which is really should be a must!
Is there anyway they can improve this with software of are we stuck with it due to hardware issues?
I'm in my 14 days returns periods at the moment and like everything about this phone apart from what it should do first and foremost
I am having the same problem, I'm on EE and my LTE keeps dropping from 4 bar's to 1 bar then nothing which causes me to lose data connection. It then jumps to 4 bar's again and then repeats this over and over. This is happening at home where I always have full reception. I have tested my sim in 5 different phones all have full reception and don't lose connection only my Xperia 1 does! Any help would be appreciated.
Same problem for me. I switched my SIM from Galaxy S8 to X1. S8 has 4 to 5 bars while X1 struggles with getting one bar at home.
Ffs... The bars mean nothing. Sony phones take into consideration RSRQ(signal quality) and SINR(s noise) values of the signal. Other oem don't. The actual signal power RSRP (do not confuse it with bars) is same or better on Sony.
Xperia 1 has most advanced modem and antenna setup of any 4g phone. 4x4 mimo even on low bands (first to have it).
3uk and ee are special in the sense that they need phone to support volte to get access to their low band spectrum(band 20).
So make sure you have volte aka 4g calling enabled and check with apps like Netmonster or Cellmapper the band and RSRP of the signal. Then compare it with other phones at the same place.
VeixES said:
Ffs... The bars mean nothing. Sony phones take into consideration RSRQ(signal quality) and SINR(s noise) values of the signal. Other oem don't. The actual signal power RSRP (do not confuse it with bars) is same or better on Sony.
Xperia 1 has most advanced modem and antenna setup of any 4g phone. 4x4 mimo even on low bands (first to have it).
3uk and ee are special in the sense that they need phone to support volte to get access to their low band spectrum(band 20).
So make sure you have volte aka 4g calling enabled and check with apps like Netmonster or Cellmapper the band and RSRP of the signal. Then compare it with other phones at the same place.
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If it's as simple as that why is it not enabled on this phone already?
I think what you seem to be over looking is the fact that I and others here have said that yes the bars are lower than other phones and flutter slot but also to the point where they drop completely and give no reception at all. A situation not faced on other phones.
Can you explain how we enable this missing band so that the phone can provide a more reliable/stable reception
Does your phone have 3uk volte(4g calling) enabled? Phone should stay in 4g during call. If not then you are out of luck.
ee users can install EE firmware to get Volte working if it's not already . newflasher on xda helps to change firmware.
And please compare signals with abovementioned apps.
hpsauce37 said:
Glad it's not just me then.
I do remember having this issue on a previous Sony phone also but can remember the model now. It's been a long time since I had a Sony but thought this one was going to tick every box which it almost does apart from having reliable signal reception which is really should be a must!
Is there anyway they can improve this with software of are we stuck with it due to hardware issues?
I'm in my 14 days returns periods at the moment and like everything about this phone apart from what it should do first and foremost
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If you're having signal drops / dropped phone calls etc... I get it. But Sony is historically notorious for showing lower signals than others on those bars. However, as stated, the bars are pretty meaningless. I've owned many Sony's, and while the bars are lower (sometimes all empty), I still have signal in all the places I should. YMMV.
VeixES said:
Does your phone have 3uk volte(4g calling) enabled? Phone should stay in 4g during call. If not then you are out of luck.
ee users can install EE firmware to get Volte working if it's not already . newflasher on xda helps to change firmware.
And please compare signals with abovementioned apps.
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I don't honestly know. My phone was purchased sim free from carphone warehouse and I use it on 3 network. The phone just set itself up. How would I check this? Is it something listed under network settings?
It's so frustrating as I'm really loving a lot about this phone but just want it to be comparable at least with my other phones I've used with call reception
those who are having signal problem, are you using EE network?
I saw lots of people with EE reporting this issue on official sony forum.
Got mine yesterday from Vodafone and signal is perfect !
XSIIS said:
those who are having signal problem, are you using EE network?
I saw lots of people with EE reporting this issue on official sony forum.
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Yes
I also have only 1 bar... Orange.
If you are EE UK user, then you need EE firmware on your Xperia 1 to get best network compatibility(Volte and low band support because of it).
3UK users probably need also 3UK firmware but that does not seem to exist yet.
This weirdness of low band access is specific to two UK operators. Everywhere else the device is fully capable of best 4g experience.
Wait Next update
Enviado desde mi G8141 mediante Tapatalk
So for those of us on three network but purchased the phone sim free are stuck with the problem as three do not sell this handset themselves so unlikely to release any firmware for it.
That does not look good for me so I think I will need to return within my 14 days.
Shame.
There's definitely a network connectivity issue with the XP1 right now though. This seems to affect only XP1's on the EE network, which were *not* bought from EE direct, i.e. ones with stock firmware. (e.g. mine!)
The symptoms are that periodically, first the 4G symbol disappears, then the signal goes to zero and you've lost the internet. Then it reconnects back onto 4G again. Sometimes this repeats 3 or 4 times in succession. The whole thing takes from 5 seconds to maybe 30 seconds depending on how many re-tries.
You can go for maybe an our or so without a problem, or sometimes it happens like every 10 minutes.
And here's the key part: this happens wherever you are, even on a full strength signal. As far as I can make out, this affects ALL XP1s with stock firmware on EE. EE say it's a Sony problem. Sony say it's a network issue. So we are all stuck.
Does anyone know of a suitable network logging app, which will log 4G disconnects and signal loss, so we can provide evidence to EE and Sony?
More info here:
https://talk.sonymobile.com/t5/Xperia-1/Issue-with-network-dropping/td-p/1376332/highlight/false
(My phone is fine with a Vodafone sim. There's something specific to the phone firmware/config - timers, buffer sizes, packet sizes - whatever - and the EE network. But right now, on EE, it's unusable.)