I know its been hashed a thousand times, and this thread can be deleted if its too redundant. I regret thoroughly getting the 2.1 leak on my wife's phone. I love my rooted eris and ELB rom has made it absolutely functional and keeps getting better with constant updates and feedback, while my wife's eris is stagnant and hopeless. Constant dropped calls, and sound outages, and I cannot get a replacement because Verizon's system doesn't show it on 2.1 so until it is (which cant be done because we cant get the OTA when you have the leak) they wont even consider sending a refurb. To make matters worse, even if I could get a refurb, they are coming shipped with 2.1 that cant be rooted. At least if I got a refurb and the problems continued we would be able to complain enough to get a discounted upgrade maybe. I don't think anyone is working on this issue anymore as the phone has been left behind in the dust without root, and I don't blame them. I would too if I was a dev. I will NEVER NEVER install another leaked ROM. I will always be patient enough to wait for root. Yeah Frisco you were right, and all the others that waited patiently. Sigh OK done venting. Now to go "accidentally" drive over my wife's phone and pay the damn insurance.
I too regret installing the leak, however I have had none of the problems you have described. My phone may be a bit sluggish at times, but I've never had a dropped call since I've gotten the phone, or any other problems for that matter. Sorry to hear your having ask these problems though.
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Sent from my HTC Droid Eris using Swype. Gone Google!
I didn't have any problems whatsoever with getting a refurb while I was on leak. I called them up and mentioned having a couple of the common problems(I actually did have issues), told the guy that I had done the factory reset and it hadn't helped and the new phone was on the way. Sorry to hear that's not how it happened to work for you. Did they specifically say they could tell she wasn't on the OTA? I'm surprised they were able to tell with the similarities between the two versions. Maybe you can try and install the OTA manually on hers and A) see if it helps in general, or B) see if Verizon can tell she has the regular version then.
http://forum.xda-developers.com/showthread.php?t=695593
As far as I know, you cannot upgrade to the ota if you are running one of the leaked roms because of the hboot version.
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Sent from my HTC Droid Eris using Swype. Gone Google!
orkillakilla said:
As far as I know, you cannot upgrade to the ota if you are running one of the leaked roms because of the hboot version.
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Sent from my HTC Droid Eris using Swype. Gone Google!
Click to expand...
Click to collapse
Acutally you can go OTA from one of the leaks, just not root from a leak. Now going OTA does not change the hboot version of the leaks, so even with the OTA you cannot leak. But if for some reason you want the OTA instead of a leak ( and with V3 leak they are the same anyway) follow this link http://forum.xda-developers.com/showthread.php?t=695593 make sure to read it all, but from what I have read and understand that is the offical OTA release that can be manually installed on the phone, so if it ever needs to go back to verizon they cannot hit you for having unoffical software on the phone
Ah, this I did not know, but very useful. Thanks for posting the link.
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Sent from my HTC Droid Eris using Swype. Gone Google!
If you want root that bad, you can do like I did. I had Leakv1 on my phone and just went ahead and loaded the new RUU OTA update onto it. Found someone on Craigslist that was willing to sell an eris that had the OTA on it for like $150 and ship it to me. Rooted it, then put my old phone on ebay for auction. It sold for like $170 with free shipping. Everyone came out happy and I got a rooted phone and like $10 in my pocket.
Be careful when buying phones on craigslist/ebay/etc. and look out for those Bad ESNs.
Anyway, just another option for ya...
Should I unroot my Eris...sending it back to Verizon on Monday. Do they check for that, considering the number of people receiving replacements, has anyone ever had a problem with that?
mswilson2007 said:
Should I unroot my Eris...sending it back to Verizon on Monday. Do they check for that, considering the number of people receiving replacements, has anyone ever had a problem with that?
Click to expand...
Click to collapse
Most people attempt to. There have been reports from people in the past that went both ways - some reporting getting charged, and some reporting having returned a rooted phone with no problems.
Hopefully if someone got popped for it recently, they will speak up - a lot of times people are reluctant to talk about negative experiences.
In any event, there is a newly released ROM that makes unrooting the same level of effort as installing any other ROM - give it a shot and report back your results.
bftb0
I sent my rooted Eris to Verizon a few weeks ago because my old one had the trackball issue, Verizon didn't say anything about it. I think it might depend on what type of problem your phone has. My guess would be that there's more of a chance for them to say something about it if you have a software issue rather than a hardware issue, just a thought.
I've sent two back so far, one rooted and one un-rooted. I sent the rooted one back a couple of months ago and never heard anything about it. I would have to agree that it would depend on if it was a hardware or software issue.
Well,
Had my prime 3 days, OTA update to ICA completed, now stuck at black screen after ASUS boot, Tried the battery drain, tried manual update via sdcard still no luck,
Phoned Amazon explained what had happened, RMA sent to return for full refund as they don't have any in stock.
Thought I was going to struggle to get another prime, but got one being delivered from Misco tomorrow.
Hopefully this time it will all go well, or do you think I should stay away from ISC update ??
Cheers
I think it depends on the prime. I was lucky. I have had mine for a week, updated to the latest OTA. Not one problem outside of the sometimes laggy browser. Make sure you charge it or have it plugged in before you update. Also I have heard it forces you to update eventually.
Sent from my ADR6425LVW using xda premium
zorg2000k said:
Well,
Had my prime 3 days, OTA update to ICA completed, now stuck at black screen after ASUS boot, Tried the battery drain, tried manual update via sdcard still no luck,
Phoned Amazon explained what had happened, RMA sent to return for full refund as they don't have any in stock.
Thought I was going to struggle to get another prime, but got one being delivered from Misco tomorrow.
Hopefully this time it will all go well, or do you think I should stay away from ISC update ??
Cheers
Click to expand...
Click to collapse
I would update right away. If there is gonna be a problem updating, I would want to know right away.
nunyabiz said:
I would update right away. If there is gonna be a problem updating, I would want to know right away.
Click to expand...
Click to collapse
yes. mess with it fast make sure all good. if not return within the time window.
leo221 said:
yes. mess with it fast make sure all good. if not return within the time window.
Click to expand...
Click to collapse
I have zero scientific data to back this up, but the first thing I did when I unboxed my prime was the latest update to ICS and it works great.
I got lucky with mine as well, I upgraded to ICS without any problems.
(I have not noticed many of the other reported problems with mine either).
Hey guys, I'm gonna be picking up a Razr either today or tomorrow to keep my unlimited data. I'm not new to rooting at all but I was wondering should I root it then wait for ICS in the next couple days (if it isn't available already) or should I just wait until after I update to ICS then root it and go from there? I've done a lot of searching but I'm a bit confused on which method to use to root it safely and most likely use safestrap, so would you guys be able to help point me in the right direction? I've already convinced myself that it is still definitely worth buying a Razr instead of a SIII because of the quality and my preferences even though it may be a few months old.
Thanks in advance!
I'm receiving a replacement RAZR Maxx by FedEx today. The phone I'm sending back has been rooted since I unboxed it and i successfully side loaded, and have been running ICS for the past two days.
I'll be banking on the official OTA to reach me this week or next and I'll probably 'limp along' with a stock, unrooted GB phone until it comes. After the OTA arrives I'll root, briefly consider a custom recovery - I find myself not dabbling much with custom roms so probably skip a custom recovery - and set up my apps that need root permissions.
For rooting after ICS, Matt's Utility v. 1.7 works without a hitch. I'll use it again. Just know that there's about 3 or 4 other methods available.
Thanks for the reply man, I'll probably end up doing the exact same thing as you. I just hope ICS doesn't take too long to get to me.
Thanks again.
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
Click to expand...
Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
Click to expand...
Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
Click to expand...
Click to collapse
have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Click to expand...
Click to collapse
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
Click to expand...
Click to collapse
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Click to expand...
Click to collapse
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
Click to expand...
Click to collapse
Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Click to expand...
Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!