Hi all,
In need of help urgently.
I've bought an S3 for dad recently and have finally unboxed it after the arrival of the microsim.
Went through the walk through to set up the phone, with timezone and such when you first start the phone.
Added all his contacts and noticed the screen being unresponsive toward the end of it.
Now, the screen does not respond at all. Meaning I can't swipe to open screen or receive call if phone is ringing.
I have made no adjustments to the phone, it was stock. All I've done is added some contacts saved to sim card.
Mind you, the power button still responds, so I can turn screen on and off..
Please help, I don't know if it is deemed faulty or not, what is the problem here and how can I fix it?
Brand new? If so return for warranty, easiest solution tbh
slaphead20 said:
Brand new? If so return for warranty, easiest solution tbh
Click to expand...
Click to collapse
Yes it is brand new, I had just opened it today.
It was probably on for an hour before this happened.
Is it still doing it?
Also it might be downloading an update if you set up firmware update, that process might cause problems.
---------- Post added at 07:25 AM ---------- Previous post was at 07:24 AM ----------
I would personally take it back and let them deal with it
slaphead20 said:
Is it still doing it?
Also it might be downloading an update if you set up firmware update, that process might cause problems.
---------- Post added at 07:25 AM ---------- Previous post was at 07:24 AM ----------
I would personally take it back and let them deal with it
Click to expand...
Click to collapse
Well if it's automatic update then I don't know but I didn't set up wifi so I don't know if it can?
Is there any solutions to this screen fix?
How would I go about getting it to respond again, given any scenario.
the best solution like mentioned....would be to get a replacement if its under warranty.
however in the mean time u can try to go ahead and remove the battery and keep it out for some time and then restarting it. also try plugging in ur device and charging it for some time.
(Sometimes there is no explanation to why such problems occur so i suggest dont do anything that will void warranty...but if everything mentioned here fails, get it replaced)
Suggest factory reset .
Hold down home button + Vol UP + Power .
Ssamsung screen shows let go .
In recovery Factory reset returns to out of the box state and cures any user errors .
jje
Ok, I've already removed the battery and sim and I'm gonna leave it out for the night and try again tomorrow.
But before I did that, I've tried to see if anything had changed after turning it off for some hours, but nothing has.
Anyway, if that fails, I'll try to factory reset tomorrow and see if that does anything.
In the mean time I've sent them an email about this just incase I do need to get it returned.
Thanks for the tips, if there is anything else I can try, please let me know. Would be much appreciated. Thanks.
EDIT:
Ok guys, I just had to do a factory reset now.
Factory reset complete and restarted phone.
Phone boots fine, and the tutorial starts like you turn the phone on for the first time.
Screen still doesn't respond, power button is the only thing that still works.
What does this mean, and will warranty void if I had done a factory reset on the phone like so?
Thanks.
shk1 said:
Ok, I've already removed the battery and sim and I'm gonna leave it out for the night and try again tomorrow.
But before I did that, I've tried to see if anything had changed after turning it off for some hours, but nothing has.
Anyway, if that fails, I'll try to factory reset tomorrow and see if that does anything.
In the mean time I've sent them an email about this just incase I do need to get it returned.
Thanks for the tips, if there is anything else I can try, please let me know. Would be much appreciated. Thanks.
EDIT:
Ok guys, I just had to do a factory reset now.
Factory reset complete and restarted phone.
Phone boots fine, and the tutorial starts like you turn the phone on for the first time.
Screen still doesn't respond, power button is the only thing that still works.
What does this mean, and will warranty void if I had done a factory reset on the phone like so?
Thanks.
Click to expand...
Click to collapse
No void warranty its only restored out of the box and the first thing service try is factory restore .
Return phone to the vendor as not fit for purpose .
jje
JJEgan said:
No void warranty its only restored out of the box and the first thing service try is factory restore .
Return phone to the vendor as not fit for purpose .
jje
Click to expand...
Click to collapse
Thanks a lot jje.
I guess I've got no choice but to let them deal with it.
Thread cleaned I think we have discussed the use of the thanks button enough.
Question has been asked and answered so time to close this up before any more drama ensues
Related
Hi everyone,
i don't know if someone already encountered this but sometimes my GS3 does not respond when i try to wake him up. (it's not turned off just standby). The screen stays black en nothing works. One time the screen did woke up but i couldn't unlock it because the touchscreen didnt work. It could not be turned off and the buttons didn't do anything! The only way for me to get out of this was a battery pull!
I did not root or modify anything on this phone because i like the stock samsung TW for the first time .
Did anyone else have this problem? And how did u solve this? Thank u.
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
dnlgee said:
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thank u i didn't thought of that. Is their an easy way to find out wich app this could cause? I still find it very weird. If an app is not compatible than it just shouldnt install intead of breakin the phone right? XD
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
if you are not sure about the root cause of the problem better factory reset your mobile
bala_gamer said:
if you are not sure about the root cause of the problem better factory reset your mobile
Click to expand...
Click to collapse
Yes, if it happens again than i will try that. But i already sent the unit back from were i ordered it. They will send me a new one because its their policy to send a new one if something happens in 2 weeks.
So i will see if it still occurs with the new one otherwise its one of my apps. Than i will install only a few apps and see what causes it. If it doesnt occur one more thime than the unit was faulty. Ill keep u guys updated.
chicoelnino said:
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
Click to expand...
Click to collapse
Did it happen once? My phone had it like 3 times so thats why i sent it back. But if it still occurs with my new phone than it must be one of the apps i got Luckily they got DOA policy. I asked if it includes ''the phone does not work as it should" and they said yes send it back u will get a new one yaay but now i have no phone
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
sama said:
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
Click to expand...
Click to collapse
Yes lucky i found this out early too.. Because after another week i wouldnt get a new one and now i get
Factory reset your phone.
Hope everything turns out alright.
i am using resurrection remix 3.0.6 with siyah kernal 4.1.5. i believe rr 3.0.6 is still not stable due to sudden lag spike. it happen so suddenly, my screen just freeze. so i make the option to pull out the battery and re-insert the battery to reboot the phone.
then it happen, it doesn't seems to be able to boot up my primary rom which is the RR 3.0.6, i try to boot up secondary rom, which happen to be the same RR 3.0.6, but nothing, the phone auto shut down. i still can go into recovery mode using 3 button combo, then i try to wipe cache, but still the same, not able to boot up RR 3.0.6.
i am very frustrated already, i choose to reinstall the ROM by doing a factory wipe/data wipe, but the data wipe thing just stay there for very long... the worst thing happen. i pull out my battery again. this is when all hell break lose... i can't on my phone, can't do 3 button combo, usb jig no use. simply nothing, like a dead fish.
however, i realise my phone started to heat up around the camera area with the battery in it... that mean a sign of life? anyone face this problem and manage to revive the phone without sending to jtag?...
This is why i am afraid of rooting GS2. GS1 was soo easy...
its not the rooting process that break my phone, its the ROM. rooting doesn't give me trouble, just 2 min using zergrush.
my phone can do nothing but heat up when the battery is put in...
Aha.. zergrush? You suggest me to not flash this rom?
Somebody know how to help this guy?
Answer
Well same kind a thing happen for me little different but yeahhh almost the same. Apparently I burn up my motherboard, that might be the warm up around your camera. Anyway still to early to say something but my suggestion is before you do anything take it to the Samsung customer service, if they can bring your phone alive then you can do it as well, but if they come up with no then you have no choice but to order new motherboard.
Hope it helps..
thanks for your suggestion... sounds like doom day... how much is the motherboard cost?
Well I just received mine today. I find a guy on ebay and you sell your bricked motherboard for 50$ bucks and you can get yours for 130$ bucks.
I install it today and works perfectly fine. But again just check with the Samsung Service then do what you need to do.
---------- Post added at 08:40 PM ---------- Previous post was at 08:34 PM ----------
Well I just received mine today. I find a guy on ebay and you sell your bricked motherboard for 50$ bucks and you can get yours for 130$ bucks.
I install it today and works perfectly fine. But again just check with the Samsung Service then do what you need to do.
same here.
installed resurrection remix rom and when install rebooted phone it would not turn on. dead. So I sendt my phone inn to my provider (only had it for under a year), and from the service log they have changed the mainboard.
I have the same problem guys...
Last night my phone gone dead..
It is still in warranty..
Is there any chance from the service to deny the warranty?
(maybe they can see if it was rooted etc..?)
I'm so so sad.....
alexisgt said:
I have the same problem guys...
Last night my phone gone dead..
It is still in warranty..
Is there any chance from the service to deny the warranty?
(maybe they can see if it was rooted etc..?)
I'm so so sad.....
Click to expand...
Click to collapse
There is no way can know that. Try your luck. they will most likely accept it
Jokesy said:
There is no way can know that. Try your luck. they will most likely accept it
Click to expand...
Click to collapse
I hope so..
Thanks for your reply! It gave me hopes! :good:
Hi - I'm using a Galaxy S3 right now and it's not powering on at all. Battery is guaranteed not empty as it has been on charge all morning. It's rooted and running SuperNexus - I9300 - BUILD 4.
I can't even get into download mode - tried powering on with volume keys held up and/or down along with home key and power key but no luck
I've called Samsung and they will take it away for warranty repair but my worry is if they know it's rooted - will they refuse to fix it?
I'm clutching at straws but has anyone got any other suggestions I could try?
I imagine you already tried this, but when it happened to me last, I simply took the battery out for a few and put it back in, then it fired up. Has only happened to me once though.
NMonster69 said:
I imagine you already tried this, but when it happened to me last, I simply took the battery out for a few and put it back in, then it fired up. Has only happened to me once though.
Click to expand...
Click to collapse
yeh it's been out for a few minutes. Maybe i should try it for a little while longer.
One thing I forgot to mention is that sometimes I would pick up the phone to look at something and the screen would be blank but the soft keys would be lit up. The only way to get the screen back was to keep the power button pressed down for 10 seconds or so so that it switched off and then back on.
This is what happened this time - but only this time it's refusing to come back on
5aq1b said:
yeh it's been out for a few minutes. Maybe i should try it for a little while longer.
One thing I forgot to mention is that sometimes I would pick up the phone to look at something and the screen would be blank but the soft keys would be lit up. The only way to get the screen back was to keep the power button pressed down for 10 seconds or so so that it switched off and then back on.
This is what happened this time - but only this time it's refusing to come back on
Click to expand...
Click to collapse
There's a known issue with some devices having problems with this in here:
http://forum.xda-developers.com/showthread.php?t=1993044
But if your device was starting to have problems before... maybe it wasn't related to motherboard but something else, maybe even software related... But still, if the device is not powering at ALL you should be good with samsung, as they will just replace the motherboard and thats all (at least some ppl had it repaired even rooted and with CM installed on the thread I linked above.
Good luck and share your adventure with the SAT (if you finally send it there) on the other post
If your in the eu then rooting your phone won't affect the warranty. It's been confirmed a few times in the thread posted above. It sounds to me like another mother board failure.
Sent from my GT-I9300 using Tapatalk 2
MuertoKo said:
There's a known issue with some devices having problems with this in here:
http://forum.xda-developers.com/showthread.php?t=1993044
But if your device was starting to have problems before... maybe it wasn't related to motherboard but something else, maybe even software related... But still, if the device is not powering at ALL you should be good with samsung, as they will just replace the motherboard and thats all (at least some ppl had it repaired even rooted and with CM installed on the thread I linked above.
Good luck and share your adventure with the SAT (if you finally send it there) on the other post
Click to expand...
Click to collapse
thanks mate! Pardon my ignorance, but what's 'SAT' ?
I think i'll be sending it off to http://www.freesamsungrepairs.com/ because of their turn around time!
Raverlee said:
If your in the eu then rooting your phone won't affect the warranty. It's been confirmed a few times in the thread posted above. It sounds to me like another mother board failure.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
thanks - just a pain in the arse, especially this time of year. Gutted that i'll have lost a few pictures as i didnt change the settings to store pictures on external storage And i've lost all my notes!
did a backup with titanium backup though!
Does anyone know how to restore it so that your folders and layout are preserved?
5aq1b said:
thanks mate! Pardon my ignorance, but what's 'SAT' ?
I think i'll be sending it off to http://www.freesamsungrepairs.com/ because of their turn around time!
Click to expand...
Click to collapse
Technical service
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
Is your phone bone stock at the moment? (locked BL, no root, stock rom, stock kernel)
I had the issue initially - the phone wouldn't wake up a couple of times a day and I'd have to soft reset. But I was rooted with a custom kernel, etc. and learning to use the tools for Sony phones (coming from Samsung phones). But now it's perfectly stable. In my case, I suspect it was a combination of how I was flashing things,etc.
Otherwise, completely stock, i don't recall the phone freezing. Have you done a complete wipe and repair via SUS or PC Companion?
prazvt said:
Is your phone bone stock at the moment? (locked BL, no root, stock rom, stock kernel)
I had the issue initially - the phone wouldn't wake up a couple of times a day and I'd have to soft reset. But I was rooted with a custom kernel, etc. and learning to use the tools for Sony phones (coming from Samsung phones). But now it's perfectly stable. In my case, I suspect it was a combination of how I was flashing things,etc.
Otherwise, completely stock, i don't recall the phone freezing. Have you done a complete wipe and repair via SUS or PC Companion?
Click to expand...
Click to collapse
Hey, yeah the phone is pure stock. I've not messed around with the software nor downloaded anything I shouldn't have. I've not done a complete wipe and repair but I'm thinking about factory resetting. Obviously this is not a hardware issue but I don't want to have to keep resetting my phone twice a day because that is stupid. Hopefully it was a one off and I guess I'm not too bothered but I may go in store tomorrow and just see if they will replace it. Silly reason to do so, I know, but I guess I'm within my rights if the phone isn't working properly. What do you think?
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
hi mate , could you please give us your update on this thread ? http://forum.xda-developers.com/showthread.php?t=2757544
Let us know about the batch and what problems you'hv been facing
Thank you
shaf46 said:
hi mate , could you please give us your update on this thread ? http://forum.xda-developers.com/showthread.php?t=2757544
Let us know about the batch and what problems you'hv been facing
Thank you
Click to expand...
Click to collapse
Hey Shaf, thanks for the suggestion. I've just posted there now so you can see all the issues I've had with this particular device so far. What do you think I should do - as in should I go in and see if they will exchange it or should I wait for the .69 firmware to roll out?
Devzz said:
Hey Shaf, thanks for the suggestion. I've just posted there now so you can see all the issues I've had with this particular device so far. What do you think I should do - as in should I go in and see if they will exchange it or should I wait for the .69 firmware to roll out?
Click to expand...
Click to collapse
i would wait for the firmware to come out but if you paid for it and under a warranty then go and change it and look out for the physical issues before receiving another one as one it is software issue its fine but like i say under warranty ? you paid for it ? then change it
shaf46 said:
i would wait for the firmware to come out but if you paid for it and under a warranty then go and change it and look out for the physical issues before receiving another one as one it is software issue its fine but like i say under warranty ? you paid for it ? then change it
Click to expand...
Click to collapse
I only bought it a few days ago and manufacturer's warranty is 12 months here I think I'll keep it and see if a firmware update helps because it is perfect hardware wise and I won't be happy if they give me a new one and it has gaps etc. Would you happen to know if the new update helps with the camera/overheating issue?
Devzz said:
I only bought it a few days ago and manufacturer's warranty is 12 months here I think I'll keep it and see if a firmware update helps because it is perfect hardware wise and I won't be happy if they give me a new one and it has gaps etc. Would you happen to know if the new update helps with the camera/overheating issue?
Click to expand...
Click to collapse
my friend, go to setting factory reset the phone as new , format your sd card as new or buy a new one
then re set up the phone, don't install unnecessary apps or games
i don't know yet but ill wait for officials ones im scared of bricking my phone :#
shaf46 said:
my friend, go to setting factory reset the phone as new , format your sd card as new or buy a new one
then re set up the phone, don't install unnecessary apps or games
i don't know yet but ill wait for officials ones im scared of bricking my phone :#
Click to expand...
Click to collapse
Yeah I'll factory reset if it happens again! Haha yeah I've not done anything to it simply because this is my first non-nexus phone since the Nexus S! Can't risk anything happening Thanks again for all your help Shaf, appreciate it! :highfive:
Devzz said:
Yeah I'll factory reset if it happens again! Haha yeah I've not done anything to it simply because this is my first non-nexus phone since the Nexus S! Can't risk anything happening Thanks again for all your help Shaf, appreciate it! :highfive:
Click to expand...
Click to collapse
haha no worries mate, im here to help people
and keep us update
sony xperia is a really nice phone but its like a ferrari :3 so you need to take care of it and clean it every time just like a baby :')
shaf46 said:
haha no worries mate, im here to help people
and keep us update
sony xperia is a really nice phone but its like a ferrari :3 so you need to take care of it and clean it every time just like a baby :')
Click to expand...
Click to collapse
So it looks like I've got a faulty Ferrari just had to reset it again for a third time! Not sure what the reason is but again the power button would not respond and the screen would not wake.
Devzz said:
So it looks like I've got a faulty Ferrari just had to reset it again for a third time! Not sure what the reason is but again the power button would not respond and the screen would not wake.
Click to expand...
Click to collapse
Now, this is an issue mate don't play with it leave it, if you got guarantee, claim it please
shaf46 said:
Now, this is an issue mate don't play with it leave it, if you got guarantee, claim it please
Click to expand...
Click to collapse
Hey mate, sorry late reply! I rang the place I bought the phone from and they said if I can't reproduce the problem they cannot replace it as I have no proof so I'm waiting for it to happen again as I have no clue what is going wrong!
Devzz said:
Hey mate, sorry late reply! I rang the place I bought the phone from and they said if I can't reproduce the problem they cannot replace it as I have no proof so I'm waiting for it to happen again as I have no clue what is going wrong!
Click to expand...
Click to collapse
i don't why sellers are *****y , when you buy something they open their mouth and smile at you when its not working properly you become their worst enemy next time mate do a video when it lags / freeze, and show it to them it will shut their mouth
shaf46 said:
i don't why sellers are *****y , when you buy something they open their mouth and smile at you when its not working properly you become their worst enemy next time mate do a video when it lags / freeze, and show it to them it will shut their mouth
Click to expand...
Click to collapse
Haha, to think I'm gonna be working for them next month! Yeah I'll have to record all problems from now until them give me a working phone. I saw the .402 OTA was available from today in Europe so I'll wait for that to roll out before making any rash decisions about returns
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
I was having issues with mine freezing especially while using the camera.
- Sent From My Xperia Z2 On Bell
acheney1990 said:
I was having issues with mine freezing especially while using the camera.
- Sent From My Xperia Z2 On Bell
Click to expand...
Click to collapse
Ah man. In a way I'm glad to see I'm not alone at least! For some reason mine is mostly random but I've kind of noticed it happens after I pull the charger out. Have you tried to go in and exchange it? If it's the camera causing it, it seems easily reproducible.
@shaf46
Hey Shaf, sorry to bother you mate. I just don't understand what is wrong with this phone! My estimated time on with stamina mode is down to 1 day a few hours again. It is a brand new phone I only got it yesterday. Is it the way I am charging it or is it just buggy software? I don't have any apps I don't need and even tap to wake is off. The battery works normally I guess although it is draining a bit fast (5% in 20 minutes while using it) but I don't understand what could be causing this to happen!
Devzz said:
@shaf46
Hey Shaf, sorry to bother you mate. I just don't understand what is wrong with this phone! My estimated time on with stamina mode is down to 1 day a few hours again. It is a brand new phone I only got it yesterday. Is it the way I am charging it or is it just buggy software? I don't have any apps I don't need and even tap to wake is off. The battery works normally I guess although it is draining a bit fast (5% in 20 minutes while using it) but I don't understand what could be causing this to happen!
Click to expand...
Click to collapse
It's happened to me once where the phone wouldn't switch on after sleeping, turned on after about 2mins, but only when I received my magnetic charger and started charging with it. Not sure if the magnetic charger is the problem since I only had that problem once and never happened since.
Are you charging it with a magnetic charger?
Pesetio said:
It's happened to me once where the phone wouldn't switch on after sleeping, turned on after about 2mins, but only when I received my magnetic charger and started charging with it. Not sure if the magnetic charger is the problem since I only had that problem once and never happened since.
Are you charging it with a magnetic charger?
Click to expand...
Click to collapse
Did you manage to sort it out? No I'm using the standard charger provided but after charging it last night, the estimation of battery time in stamina mode has come down significantly. The estimation assumes stamina mode is not on but it is turned on in my notification bar. This time yesterday the estimate was at ~5 days.
Hi guys, I'm sincerely apologizing if this is the wrong place to open a thread about something like that, I couldn't figure out where else to write down my issue. I've been told here are people that know the most about devices and that someone might be able to solve an issue I got with my Samsung s6 Edge. The samsung support has been not helpful at all and it's either sending it to them to repair it and loose all my files or at least before doing that at least trying to save some of my personal files. The problem yet is that I can't even get into my phone. I was charging it at night and suddenly I saw a flashing Samsung Logo on screen with a blue LED that flashes as well. So the device had to be turned itself off and then it was restarting but it couldn't get pass the 2nd SAMSUNG loading Screen and got stuck. That's all. From then on I wasn't able to do anything with it. First I thought it may be making some updates, but then again I turned off my wifi before going to sleep. So that can't be the case. I waited hours, because I was hoping it might get pass it at some point but it didn't. While waiting I looked up tutorial to fix it but nothing seemed to work out and then I called the samsung support which basically just told me to turn it on and off without any real solving advice. So here I am. desperate to just save up the last photos and that's it. Does anyone know a solution that won't mess with my guarantee.
Thanks for reading if you made it up to here,
Erika
EriBerry said:
Hi guys, I'm sincerely apologizing if this is the wrong place to open a thread about something like that, I couldn't figure out where else to write down my issue. I've been told here are people that know the most about devices and that someone might be able to solve an issue I got with my Samsung s6 Edge. The samsung support has been not helpful at all and it's either sending it to them to repair it and loose all my files or at least before doing that at least trying to save some of my personal files. The problem yet is that I can't even get into my phone. I was charging it at night and suddenly I saw a flashing Samsung Logo on screen with a blue LED that flashes as well. So the device had to be turned itself off and then it was restarting but it couldn't get pass the 2nd SAMSUNG loading Screen and got stuck. That's all. From then on I wasn't able to do anything with it. First I thought it may be making some updates, but then again I turned off my wifi before going to sleep. So that can't be the case. I waited hours, because I was hoping it might get pass it at some point but it didn't. While waiting I looked up tutorial to fix it but nothing seemed to work out and then I called the samsung support which basically just told me to turn it on and off without any real solving advice. So here I am. desperate to just save up the last photos and that's it. Does anyone know a solution that won't mess with my guarantee.
Thanks for reading if you made it up to here,
Erika
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Hey
1st did you use google photos and enable syncing? If so all pics will be saved in the cloud.
2nd the only fix is to do emergency firmware restore via Samsung smart switch. It won't mess with your guarantee but you will lose all data on the phone.
3rd you can manually flash the stock firmware with Odin.. Doing this you will lose your guarantee and all data.
Before you do anything power off the phone. Then when off hold home, power and vol up. It will boot to recovery menu... Press wipe cache partition then reboot phone. See if that works.
If not hold only vol down and power.... As soon as it boots release power and continue holding vol down until its fully booted up on home screen.
Let me know how you get on
callumbr1 said:
Hey
1st did you use google photos and enable syncing? If so all pics will be saved in the cloud.
2nd the only fix is to do emergency firmware restore via Samsung smart switch. It won't mess with your guarantee but you will lose all data on the phone.
3rd you can manually flash the stock firmware with Odin.. Doing this you will lose your guarantee and all data.
Before you do anything power off the phone. Then when off hold home, power and vol up. It will boot to recovery menu... Press wipe cache partition then reboot phone. See if that works.
If not hold only vol down and power.... As soon as it boots release power and continue holding vol down until its fully booted up on home screen.
Let me know how you get on
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Click to collapse
Thank you very much for trying to help me! unfortunately the sync wasn't on and none of those pictures I'm trying to rescue were saved. Learned my lesson tho and will make sure to always have it on from now on. As for now the solution didn't help. After following your good advice my phone decided not to go with it and brought me back the same flashing samsung logo and blue light. :/
EriBerry said:
Thank you very much for trying to help me! unfortunately the sync wasn't on and none of those pictures I'm trying to rescue were saved. Learned my lesson tho and will make sure to always have it on from now on. As for now the solution didn't help. After following your good advice my phone decided not to go with it and brought me back the same flashing samsung logo and blue light. :/
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Click to collapse
Sorry to hear that :/ what exactly did you try? The wipe cache? If you want step by step instructions to flash stock firmware I'll be happy to help. Either that or take it to Samsung with your guarantee.