Does anyone know where I can get a copy of this. I tried searching.. but came up with Euro version only.
hasn't been released yet.
We've all been waiting for it...
cdejesus1119 said:
Does anyone know where I can get a copy of this. I tried searching.. but came up with Euro version only.
Click to expand...
Click to collapse
Same here. Much help would be apprecaited.
shizdan said:
Same here. Much help would be apprecaited.
Click to expand...
Click to collapse
It's a necessity for me. I'm not ready to go beyond stock-rooted until we have one available. Having one saved me more than once on every HTC I've ever had and I'm not ready to brick one yet!
Thank you for contacting us here at the HTC technical support department. I am very happy to see that you already have the HTC One and I am very sorry that this inconvenience has presented to you.
At the moment we are not providing the RUU for the new HTC One. If your device has been render inoperable, then I suggest that you contact your carrier as your contractual agreement may allow you to get to swap or replace your phone.
As an alternative, you could also contact our RMA division to get a repair set up. Call them at, 1-866-449-8358 from 8 AM to 1 AM , 7 days per week. Please, have the serial number of your phone handy when you contact them and our phone techs should be able to help get this repair set up.
daddioj said:
Thank you for contacting us here at the HTC technical support department. I am very happy to see that you already have the HTC One and I am very sorry that this inconvenience has presented to you.
At the moment we are not providing the RUU for the new HTC One. If your device has been render inoperable, then I suggest that you contact your carrier as your contractual agreement may allow you to get to swap or replace your phone.
As an alternative, you could also contact our RMA division to get a repair set up. Call them at, 1-866-449-8358 from 8 AM to 1 AM , 7 days per week. Please, have the serial number of your phone handy when you contact them and our phone techs should be able to help get this repair set up.
Click to expand...
Click to collapse
Wow talk about service! I had no clue they would contact me here. But I'm still awaiting ATT to release the RUU
Related
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
Click to expand...
Click to collapse
More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
Click to expand...
Click to collapse
Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
Click to expand...
Click to collapse
It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
Click to expand...
Click to collapse
So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?
I recently got my photon replaced from Sprint, and it has 2.3.5 on it, and says that a software update might be available. System version says 45.4.13.MB885.Sprint.en.us. Is this the shipped 2.3.5 or did Sprint do an OTA when it got swapped out?
jordan.nave said:
I recently got my photon replaced from Sprint, and it has 2.3.5 on it, and says that a software update might be available. System version says 45.4.13.MB885.Sprint.en.us. Is this the shipped 2.3.5 or did Sprint do an OTA when it got swapped out?
Click to expand...
Click to collapse
Someone did an update. You're locked down tighter than a ducks butthole.
What update is it talking about then?
Yes, sprint gave you the newest software on the replacement. They did the same to me.
jordan.nave said:
What update is it talking about then?
Click to expand...
Click to collapse
There are multiple 2.3.5 updates. If you already have 2.3.5 installed the damage is done. Take the update.
Possible solution
So I tried complaining to Motorola, and they told me to talk to Sprint. This is what I came up with:
Russel: Thanks for moving the chat window.
Russel: Thank you for contacting Sprint. While I access your account information, can you please provide more details about why you're chatting with us today?
Customer: I recently took my photon in as it was unable to boot. today I received my replacement, but it now has an non unlockable bootloader.. I am a developer and need to be able to have it unlocked for development and testing
Customer: I am extremely dissatisfied about this major inconvenience as development is my primary means of income
Customer: so without being able to develop on this phone, I am stuck with no way to work
Russel: Thank you for sharing additional details. Please give me a moment while I research that for you.
Customer: alright
Customer: the Photon ships with 2.3.4 firmware, and an update was made by an employee to 2.3.5 which restricts the bootloader
Russel: I'm still researching the information for you. Thanks for your patience.
Customer: not a problem
Russel: Thanks.
Russel: Please switch off your phone.
Customer: ok
Customer: its off
Russel: Thanks.
Russel: I have refreshed the phone.
Russel: Please turn it on and try to use it.
Customer: it still has the 2.3.5
Customer: I was in chat with motorola about this, and they said that the only thing to do would be to exchange it for one with 2.3.4, but i would have to do it thru sprint
Russel: I understand that. I would suggest you to visit our Sprint repair center with your phone. We will fix this issue or will replace the phone for you.
Customer: I just got the replacement thru there
Customer: and the software was updated to 2.3.5
Customer: hindrances like this are making me consider switching to a carrier that is not so restrictive on their phones, this is ridiculous
Russel K: I want to inform you that your phone is under warranty, you can get the phone replacement. When you go to the store, please tell them to give you 2.3.4 this time.
Customer: okay
Customer: that is what I asked for today, but was still updated
Russel K: I understand your concern and apologize for the inconvenience.
Russel K: Jordan, all the manufacture replacements handled at our Sprint repair center.
Russel K: I assure you that we will fix your issue. Please visit there to get this done.
Customer: okay.
Customer: can you tell me the closest one to xxxxx?
Russel K: The only repair center is in xxxxxxxxxxxxx
Russel K: Please visit there. We will handle this issue there as well.
Customer: Are you sure they will exchange it for one?
Russel K: Please do not worry about this.
Russel K: I will notate it into your account notes. Please go there, we will fix it.
Customer: alright, thanks
Russel K: You are welcome.
Russel K: Is there anything else I can assist you with today?
Customer: No, not at this time, thanks
Update: went to Sprint and got a refurbished with the OTA....
Sent from my MB855 using xda app-developers app
jordan.nave said:
Update: went to Sprint and got a refurbished with the OTA....
Sent from my MB855 using xda app-developers app
Click to expand...
Click to collapse
You're screwed. Just give up or buy one off of craigslist.
is there a bootstrap recovery or anything like that for the users who have been sodomized by sprint? I know we cant unlock but the bionic community has PLENTY of dev support and they dont have an option to unlock yet.
Enzopreme said:
is there a bootstrap recovery or anything like that for the users who have been sodomized by sprint? I know we cant unlock but the bionic community has PLENTY of dev support and they dont have an option to unlock yet.
Click to expand...
Click to collapse
OK, so I'm scared to answer this since I'm new and you are obviously not. However, I successfully installed Tenfar's custom bootstrap recovery on my locked down photon by following QBKing77's standard video guide that can be found in this thread:http://forum.xda-developers.com/showthread.php?p=17302907 I'm on the 2.3.5 OTA update.
Please do not eviscerate me if I've misinterpreted your question
jordan.nave, you are a "dev" on Photon? And get paid for it? Seems to me if that was true you would have a unlocked device or know how to unlock it.
Hi everyone!
A few days ago, as I had mentioned here, I had found faulty pixels in my screen.
I imediately contacted HTC Greece, in order to sent them my phone. I also informed them about the hiss noise issue, for which I had already sent them my DX a few months ago. Of course it wasn't fixed...
I asked them to either fix both of the problems, or replace my device.
The problem is that I just got my DX back.
According to the official HTC service in Greece, who found "no fault" in my device, "the device operates in accordance with the manufacturer's standards".
This means that NONE of problems is fixed. The screen still has lots of faulty pixels and the sound is still terrible.
This is totally ridiculous.
I have no intention to send them back my phone for a third (!!) time, because they don't know how to do their job.
I want to contact HTC's headquarter's but I don't know how.
In their site, I whenever I;m looking for a mail or trying to open a ticket, I'm asked for my country, which means that my issue will be forwarded to HTC Greece.
Any help??
panos_ts said:
Hi everyone!
A few days ago, as I had mentioned here, I had found faulty pixels in my screen.
I imediately contacted HTC Greece, in order to sent them my phone. I also informed them about the hiss noise issue, for which I had already sent them my DX a few months ago. Of course it wasn't fixed...
I asked them to either fix both of the problems, or replace my device.
The problem is that I just got my DX back.
According to the official HTC service in Greece, who found "no fault" in my device, "the device operates in accordance with the manufacturer's standards".
This means that NONE of problems is fixed. The screen still has lots of faulty pixels and the sound is still terrible.
This is totally ridiculous.
I have no intention to send them back my phone for a third (!!) time, because they don't know how to do their job.
I want to contact HTC's headquarter's but I don't know how.
In their site, I whenever I;m looking for a mail or trying to open a ticket, I'm asked for my country, which means that my issue will be forwarded to HTC Greece.
Any help??
Click to expand...
Click to collapse
I use this one and they seem to be on the ball.
HTC Technical Support Team
http://www.htc.com
Today and after recontacting HTC Greece, I was told that since my screen has hundred of faulty pixels, then my device's warranty is void!!!!
I really don't know why I am treated that way.
@ORA 1
Any more specific link?
Again, I'm asked to choose my country, which means (I guess) that my mail will be forwarded to HTC Greece, which is pointless. All I want is to make sure that HTC's headquarters will get to know my case.
Are there any official HTC forums?
panos_ts said:
Today and after recontacting HTC Greece, I was told that since my screen has hundred of faulty pixels, then my device's warranty is void!!!!
I really don't know why I am treated that way.
@ORA 1
Any more specific link?
Again, I'm asked to choose my country, which means (I guess) that my mail will be forwarded to HTC Greece, which is pointless. All I want is to make sure that HTC's headquarters will get to know my case.
Are there any official HTC forums?
Click to expand...
Click to collapse
Panos, hi.
This is how things with HTC normally work.
HTC will refer your complaint to HTC representative in Greece.
They will undertake the repair there.
Have you asked your service provider for info. Are you on a contract or pay as you go.
If it is a new phone a two year warranty is given by HTC.
If it is damaged, and not the fault of HTC, they will repair but charge for it.
Hi ORA and thanks for your reply!
To be honest, I'm not expecting to gain anything from contacting HTC's headquarters. All I want is to transfer them my experience from their Greek representative.
My device is not damaged. I change my smartphones every two or three years, so I treat them with respect and try to take care of them.
panos_ts said:
Hi ORA and thanks for your reply!
To be honest, I'm not expecting to gain anything from contacting HTC's headquarters. All I want is to transfer them my experience from their Greek representative.
My device is not damaged. I change my smartphones every two or three years, so I treat them with respect and try to take care of them.
Click to expand...
Click to collapse
@ panos, please try this email address and explain your query to them.
I hope that you can get your issue sorted expediently
HTC Technical Support Team
http://www.htc.com
ORA
Today i've recieved a T-Mobile HTC One phone bought from US. I live in israel./
Got few questions, any answer be greatly appreciated.
1. I've made inquiry to T-Mobile, and they told me once i give them info about the phone they'll unlock it for me either in 48 hours or more if IMEI isn't in their databse yet. I've yet to give them that info because i fear the phone might be stolen. I've recieved it from my brother and i et the impression it was bought from the company itself but ..his unavailable to inquire for few days.
Any way to confirm legality of the phone? All i can see is T-Mobile app installed on HTC, and two messeges, one saying "Welcome ...etc...etc.." and other that the sim has been activiated.
2. If i do give them IMEI can they block me permamently and thus no matter where i et the code the HTC is blocked?
3. Any proven third-party sellers who could unlock me the phone?
I'd rather go for legal way if possible, and i know the phone costed about 700dollar so i assume its real price, but you guys let me know what's the best way to approach it.
If you don't mind spending just $3.50, use the link I'm posting below. I used it last night on my T-Mobile HTC One and got an unlock code in ten minutes.
http://www.unlockcode247.com/imei/7/HTC
Sent from my HTC One using xda app-developers app
Says IMEI doesn't exist. But in another website it says it does.
Any other trusty websites?
HTC One T-Mobile unlock code
Gonnviear said:
Says IMEI doesn't exist. But in another website it says it does.
Any other trusty websites?
Click to expand...
Click to collapse
Gonnviear said:
Says IMEI doesn't exist. But in another website it says it does.
Any other trusty websites?
Click to expand...
Click to collapse
Try myhtcunlock.com. Same to me before i try many web the said because my HTC One T-Mobile is new that why they don't have the code try again after 1-2 months, i give a last try go to myhtcunlock.com and they sent me the unlock code work perfectly at the first time, but i have to wait 6-12hrs to receive the code and cost me $35.00 but i am ok with it as long as the they have the code and it worked. I don't know about your IMEI but give it try.
Huawei will stop providing bootloader unlock codes. If you want code you have 2 months to request it, after it they will stop this service. :silly::silly:
Source: https://www.xda-developers.com/huawei-stop-providing-bootloader-unlock-codes/
Code request site: https://www.emui.com/en/plugin.php?id=unlock&mod=detail
Source?
SavageRobot said:
Source?
Click to expand...
Click to collapse
https://www.xda-developers.com/huawe...-unlock-codes/
Thanks. Well that sucks
Luckily have already requested mine and awaiting it.
But if I need to get a replacement phone in future I wont be able to root
Last Huawei I get then...
Got my code yesterday. But this is probably my first and last Huawei phone.
And DC Phoenix developers will raise their prices for it...I bet DC Phoenix is developed by Huawei.
I don't know why phone manufacturers do this. First it was Apple - the never ending war againt Jailbreakers. Instead of registering the phone for voided warranty and denying service for jailbroken iDevices, they fight againt ist.
Now Huawei does this - it's nearly the same and for me the rooting "freedom" on Android was the main reason to switch from iOS.
So, first and last Huawei I've had...after waiting 1.5 years for good custom rom development and good community support for EMUI I will choose another manufacturer - is the question: which one? Nevermind.
My main reason against iPhone too, locking down to only get everything through them and charging through the nose for the privilege...
OnePlus seems like a good way to go at the moment. I am quite tempted to go back to my HTC days as far as I know they are one of the better most lenient I have come across and their phones seem to be getting to the top of the pile again stat-wise...
i got my code instantly from the site. Stupid move by Huawei. One of the main reasons I got this phone was because i could unlock the the bootloader. If they dont change their decision this will be my last Huawei.
Are the unlock codes a alpha numeric 16 character code ? I just want to double check the code i got is correct.
bigshowjh said:
Are the unlock codes a alpha numeric 16 character code ? I just want to double check the code i got is correct.
Click to expand...
Click to collapse
It is. In my code were only capitals and numbers.
bigshowjh said:
Are the unlock codes a alpha numeric 16 character code ? I just want to double check the code i got is correct.
Click to expand...
Click to collapse
Mine is 15 digits, not letters.
Well that is terrible news...
Now here's another thing, my wife has a p10, I haven't rooted yet. Figured I'd wait till her warranty was near it's end to avoid any hassle if it needed servicing.
I went to that link in the op, thing I noticed is that when trying to register there is no option to select Canada or the US from the country list. Did those of you that have used that site, did you have prior accounts created, or does the country matter?
I would like to have the unlock code for later use.
If not, I guess I'm looking for another carrier to buy out this contract to get another phone.
I was rather impressed with her phone, and would have liked one too once my Sammy's screen kicked the bucket.
Now I have no idea what phone is worth getting for modding. Seems like very few options left...
Myself, I ditched apple because jailbreaking became an impossibility. I just can't fathom owning a device without administrative privileges. Plus if it weren't for custom ROMs, my phone would have received no further security updates. This is horrible business practice. At least windows gives its users years of monthly updates.
This is indeed ****ty news...
babalou62 said:
Well that is terrible news...
Now here's another thing, my wife has a p10, I haven't rooted yet. Figured I'd wait till her warranty was near it's end to avoid any hassle if it needed servicing.
I went to that link in the op, thing I noticed is that when trying to register there is no option to select Canada or the US from the country list. Did those of you that have used that site, did you have prior accounts created, or does the country matter?
I would like to have the unlock code for later use.
If not, I guess I'm looking for another carrier to buy out this contract to get another phone.
I was rather impressed with her phone, and would have liked one too once my Sammy's screen kicked the bucket.
Now I have no idea what phone is worth getting for modding. Seems like very few options left...
Myself, I ditched apple because jailbreaking became an impossibility. I just can't fathom owning a device without administrative privileges. Plus if it weren't for custom ROMs, my phone would have received no further security updates. This is horrible business practice. At least windows gives its users years of monthly updates.
This is indeed ****ty news...
Click to expand...
Click to collapse
I sent an email through this
I had to send a couple before they got back to me with this...
"Thank you for contacting Huawei Customer Care.
We have sent you a email in which we said the following. It seems that it didn't end up to you, we're sorry about that. Please fill in the following and send us the reply.
But, in response, please note that we can, of course, generate and provide the bootloader code for your device.
However, please keep in mind that unlocking the device's bootloader voids its warranty and might cause numerous software issues (unlocking any device's bootloader is considered to be software manipulation).
Should you still require the code, please provide us with the following details:
Full Name (if applicable):
Email address (if applicable):
Device model:
Serial number:
IMEI:
Product ID - dialing *#*#1357946#*#*. If not available, the invoice should be attached."
After sending that about week later got the u/l code
WeI
SavageRobot said:
I sent an email through this
I had to send a couple before they got back to me with this...
"Thank you for contacting Huawei Customer Care.
We have sent you a email in which we said the following. It seems that it didn't end up to you, we're sorry about that. Please fill in the following and send us the reply.
But, in response, please note that we can, of course, generate and provide the bootloader code for your device.
However, please keep in mind that unlocking the device's bootloader voids its warranty and might cause numerous software issues (unlocking any device's bootloader is considered to be software manipulation).
Should you still require the code, please provide us with the following details:
Full Name (if applicable):
Email address (if applicable):
Device model:
Serial number:
IMEI:
Product ID - dialing *#*#1357946#*#*. If not available, the invoice should be attached."
After sending that about week later got the u/l code
Click to expand...
Click to collapse
Thanks for this.
Edit: Wife contacted Huawei by email. First response was their branch couldn't help and gave a link to contact the same domain name with a different contact name, however the contact is non existent. (So far twice they responded with a non existent contact)
We're waiting to see if they respond with a working contact.
If not, we'll look at another carrier buying out the contract and get another phone I guess. It's sad because it is a nice phone.
Edit 2: not looking like we're getting an answer.
SavageRobot said:
Mine is 15 digits, not letters.
Click to expand...
Click to collapse
That is concerning, now I want to test the code but I like others was going to wait and unlock. I heard others are getting the code by email, but mine was given instantly. Have others got it instantly? I just don't want to assume the code is legit then when I do go to use it it's not and it's to late to get one. Is there a way to test it without actually unlocking it. I really don't feel like wiping my data, just to check it
bigshowjh said:
That is concerning, now I want to test the code but I like others was going to wait and unlock. I heard others are getting the code by email, but mine was given instantly. Have others got it instantly? I just don't want to assume the code is legit then when I do go to use it it's not and it's to late to get one. Is there a way to test it without actually unlocking it. I really don't feel like wiping my data, just to check it
Click to expand...
Click to collapse
Just enter the unlock command with your code. If your code is working there will be a message for factory reset, there you need to press "Yes" or "No". So no factory reset if you don't confirm it.
If the code isn't working you'll get adb error "invalid command"