I have 4 bad pixel's on my HTC one I bought it brand new for retail off ebay. I see alot of these problem's going on and people geting worst phone's back so instead of playing the return and hope to get a good one game I have contacted HTC with the problem they are aware of the problem and will fix the phone for free ( you just pay shipping to them ) and promise and perfect display when it leave's so I will post back ( about 2 week's...) to see if they really did fix it right.
kjfan985 said:
I have 4 bad pixel's on my HTC one I bought it brand new for retail off ebay. I see alot of these problem's going on and people geting worst phone's back so instead of playing the return and hope to get a good one game I have contacted HTC with the problem they are aware of the problem and will fix the phone for free ( you just pay shipping to them ) and promise and perfect display when it leave's so I will post back ( about 2 week's...) to see if they really did fix it right.
Click to expand...
Click to collapse
So I purchase a product from them that does not meet their own standards? Then I have to pay to ship it back to them, and then wait 2 weeks for the device I just purchased. Yikes!
Yeah that is not right...I argued the best they could do is pay shipping back..time's like this is when I wish I had Att so I could go right to the store...( have stright talk reason why I bought it online ) If I do send it back I will have no phone for 2 week's wish they would do what apple doe's and send a new phone first but they won't.
kjfan985 said:
Yeah that is not right...I argued the best they could do is pay shipping back..time's like this is when I wish I had Att so I could go right to the store...( have stright talk reason why I bought it online ) If I do send it back I will have no phone for 2 week's wish they would do what apple doe's and send a new phone first but they won't.
Click to expand...
Click to collapse
They wouldn't do an advanced replacement?
Sent from my HTC One using Tapatalk 2
Had a dead pixel on my One I picked up yesterday and I went back in and exchanged it. I can live with the screen gap but I'll be damned if I have to stare at a dead pixel for 2 years. Once you know it's there, it's all you can think about.
I got a replacement yesterday. It had a dead pixel. Just a single one but it drove me crazy and my eyes would constantly gravitate to it. Fought with them all morning because they told me to exchange it in a store, no stores are carrying the 64gb in inventory so they said they would send me a return label and once they get this device send me another. I called back multiple times and fought with multiple people. Eventually I got a supervisor that made it so they send me the replacement first, then I send back this one. It took a lot of fighting and a lot of calls but they eventually did it. The supervisor actually had to get approval from her supervisor. It was a hellish morning and I'm glad I finally got it sorted. Already got an email about the order for the replacement so that's a good sign. Man their customer service has taken a nosedive. It never used to be this difficult to do an exchange. When the last rep answered "thank you for calling att where pur customers are the #1 priority I couldn't help to laugh and say 'that's not true'"
Sent from my HTC One using Tapatalk 2
DJSLINKARD said:
Had a dead pixel on my One I picked up yesterday and I went back in and exchanged it. I can live with the screen gap but I'll be damned if I have to stare at a dead pixel for 2 years. Once you know it's there, it's all you can think about.
Click to expand...
Click to collapse
That is exactly how I look at it, I don't care how small it is if I know it is there I will keep looking for it...Needless to say I returned the phone I am scared to buy another one even all the one's I seen in person have dead pixel's somewhere on the screen.
What color on the screen did you notice the dead pixel?
Sent from my HTC One using xda app-developers app
Its still under warranty, why do you have to pay S&H?
I got mine today and no dead pixels or gaps I'm so lucky
Sent from my HTC One using xda app-developers app
it's lack of quality control ,they should recall them back, and replacement all device free
i have strong OCD. so i can not stand that, even only one dead pixel
Lucky you. Can you post your manufacturing details?
Sent from my HTC One using xda app-developers app
I just received my replacement by mail, zero defects! Maybe they ironed-out all their kinks. S/N ht34kw914...
jz3 said:
I just received my replacement by mail, zero defects! Maybe they ironed-out all their kinks. S/N ht34kw914...
Click to expand...
Click to collapse
Was this through ATT or HTC? the jerks at HTC said they wont pay for shipping or replace .. just a repair and it will take 10 business days for me to get my phone back .. WTF ... HTC and Samsung need to get on Apple's level of Product Troubleshooting and Exchanges ...
Packer2058 said:
Was this through ATT or HTC? the jerks at HTC said they wont pay for shipping or replace .. just a repair and it will take 10 business days for me to get my phone back .. WTF ... HTC and Samsung need to get on Apple's level of Product Troubleshooting and Exchanges ...
Click to expand...
Click to collapse
This was through AT&T. If you are an AT&T customer, I would check to see if there is a warranty center in your area. They will usually make an exchange on the spot. Otherwise, call AT&T and they will send out a replacement right away and you just mail in your defective phone when you receive the new one.
I bought my phone used, does the 1 year manufacture warranty carry over to me, even though I'm not the original owner?
What are you using to find dead pixels with, they are quite small. I know certain screens/colors will reveal them nicely.
I had one dead pixel on my first HTC one it also had the speaker grill cut incorrectly. I decided to do a exchange for the same one and this one is perfect no issues. To check for dead pixels use this app it's great also shows ghosting ( https://play.google.com/store/apps/details?id=net.ujacha.deadpixel&hl=en). I love this phone btw hope this helps anyone.
Sent from my HTC One using xda premium
magicriggs said:
I bought my phone used, does the 1 year manufacture warranty carry over to me, even though I'm not the original owner?
Click to expand...
Click to collapse
It should because the warranty is on the device, not the person.
Sent from the Sexiest Android Device (HTC One)
Related
So my phone has been overheating and I called in last week to get another one, they said they will send out one as soon as possible. I was looking at the status email that they sent me and in it there is this blurb:
Get started with your
Certified Like-New
Replacement device.
How are there refurbs for this phone already? I usually don't have a problem with refurbs but since i bought a new phone I am expecting a new phone as replacement . Should I keep the refurb or pester them for a new one?
couchmonkey said:
So my phone has been overheating and I called in last week to get another one, they said they will send out one as soon as possible. I was looking at the status email that they sent me and in it there is this blurb:
Get started with your
Certified Like-New
Replacement device.
How are there refurbs for this phone already? I usually don't have a problem with refurbs but since i bought a new phone I am expecting a new phone as replacement . Should I keep the refurb or pester them for a new one?
Click to expand...
Click to collapse
Because of all those fanboys returning their Rezound to get the Gnex. Also, there were some phones that did have issues (overheating, "pink buttons", data drops, stuck pixels, etc.).
If I were you, I would accept the refurb device and check EVERY single thing on the phone out to find any issues whatsoever. If you do find something, simply call back and explain how upset you are that you have received two defective devices. Maybe then they CSR can get a brand new one sent out to you.
sadly... refurb means someone else has already had their penis on the phone.
(looked at pr0n, MB'd, touched screen with penis and/or hand that's touched penis)
voxigenboy said:
sadly... refurb means someone else has already had their penis on the phone.
(looked at pr0n, MB'd, touched screen with penis and/or hand that's touched penis)
Click to expand...
Click to collapse
Well now I never want a refurb again.... Thanks for making me pay full price for every phone ever from now on
It could have been a beautiful girl with the best smelling................... lol
voxigenboy said:
sadly... refurb means someone else has already had their penis on the phone.
(looked at pr0n, MB'd, touched screen with penis and/or hand that's touched penis)
Click to expand...
Click to collapse
Man I couldnt stuff laughing reading that.
blestsol said:
Man I couldnt stuff laughing reading that.
Click to expand...
Click to collapse
Sadly, I was quite the opposite (I had 6 refurb Incredibles)
blestsol said:
Man I couldnt stuff laughing reading that.
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Click to collapse
I'd say interesting autocorrect but I imagine given the subject matter at hand that it was most likely a Freudian slip.
Sent from my ADR6425LVW using Tapatalk
AtLemacks said:
It could have been a beautiful girl with the best smelling................... lol
Click to expand...
Click to collapse
They Can Keep The Phone, Give Me The Girl.
Refurb
The reason I am so crazy paranoid about checking my phone for heat is that I do not want to enter the refurb pool. Did it three times on my Incredible. The refurb pool right now is full of overheating and dead pixel phones.
But the bigger question is WHY you are in the refurb pool. Isn't the deal that phones bought now get an extended period through January 15th?
jdmba said:
The reason I am so crazy paranoid about checking my phone for heat is that I do not want to enter the refurb pool. Did it three times on my Incredible. The refurb pool right now is full of overheating and dead pixel phones.
But the bigger question is WHY you are in the refurb pool. Isn't the deal that phones bought now get an extended period through January 15th?
Click to expand...
Click to collapse
that is why I'm not too worried. if it don't work better, I will just call VZW and get a brand new one. but sometimes, refurb products work better than new. just gonna test this out for now.
jdmba said:
The reason I am so crazy paranoid about checking my phone for heat is that I do not want to enter the refurb pool. Did it three times on my Incredible. The refurb pool right now is full of overheating and dead pixel phones.
But the bigger question is WHY you are in the refurb pool. Isn't the deal that phones bought now get an extended period through January 15th?
Click to expand...
Click to collapse
Wow. The phone has only been out a month and they're already talking refurbs? Sucks majorly.
My Incredible lasted 18 months but my daughter went through 3 in the last year.
Dumped down the interwebs from my HTC Rezound
the "Jan 15" extended warrenty only applies to phones purchased from Nov 15+ and only from Verizon stores. If you bought one from Best Buy, Radio Shack, etc... then you just have their warrenty, not the Jan 15 one.(already confirmed with a VZW CSR)
I just got a refurb phone and it's noticeably better. Actually have red LEDs now and the audio, while still somewhat hissy, not near as bad.
Sent from my ADR6425LVW using XDA App
I bet when January/February come around there will be enough warrantied phones that htc will make the attempt to fix at least most of the broad spectrum issues in them.
Marcismo55 said:
Because of all those fanboys returning their Rezound to get the Gnex. Also, there were some phones that did have issues (overheating, "pink buttons", data drops, stuck pixels, etc.).
If I were you, I would accept the refurb device and check EVERY single thing on the phone out to find any issues whatsoever. If you do find something, simply call back and explain how upset you are that you have received two defective devices. Maybe then they CSR can get a brand new one sent out to you.
Click to expand...
Click to collapse
that's what they did for.me. I started with a Droid2 then after 5 defects they upped me to a Droid X then a Incredible then incredible2 and finally here I am w a rezound
Sent from my HTC Rezound using XDA premium.
There is no way I would accept a refurb at this point. Where did you buy your phone? You should still be in the 30 day exchange window for places like Best Buy.
Do not settle for a refurb! If you do, the chances of you exchanging in the future for a new one are 1 in a million.
Sent via my HTC Rezound using XDA premium app.
I had 3 rezounds in a row with stuck/dead pixels. For my 4th one I contacted warranty again since they offered to charge a new one to my account since I was out of my 14 day period. So the rep was like oh yeah I see those notes but what I can do for you now is ship you out a Thunderbolt. I'm like really? How is that phone an acceprtable replacement for the Rezound? You guys are giving me a dated device in place of a device that just came out? I was like yeah I'm not going to accept an outdated device to have my DOA phone replaced. Then I asked her so basically what you're telling me is I'm SOL and you guys are like hey! Here's an old phone for the brand new one you just go? She's like uh well I don't want to say it like that... I was like then don't say it, just get me a new rezound shipped out. Ten minutes later brand new Rezound shipped out with no issues besides the occasional audio jack bs. Refurbs aren't too bad the quality has gone up. At this point since the device is so new you'll probably be getting someone's return.
I came to this phone from the charge via refurb and the first one I got had a scratch and the audio problem. However, second one looks like it has never been touched. The screen is perfect and the audio jack is significantly better. The hiss is still there but hardly noticeable at all.
Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
Click to expand...
Click to collapse
Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
Click to expand...
Click to collapse
I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Click to expand...
Click to collapse
Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
RECENT EDIT TO EXPLAIN SITUATION:
LOL wow guys really?
I've been royally screwed by AT&T so many times, them overcharging me, accidentally adding services and removing services to my account, charging me for a replacement sim when my calls would drop and would still charge me every single time to swap out a sim. When I had mobile insurance added to my account, I lost a phone, paid the deductible and they STILL would send my "reconditioned" phones that have flaws, scratches, issues. Took multiple devices before I got a half decent working one. Assurion is a POS company, honestly. Those who are PMSing over my post, seriously? You've never in your entire life lied, or done something for your personal gain? Against an organization or group that gains and benefits more from you? I really hope that all of you who're preaching ethics to me, really do live a righteous, sin-free life on a regular basis.
When I traded the S4 for the HTC One I did not know it had issues or broken. If I had a perfect working phone why would I want to go through this hassle?
Also...I pay for mobile insurance, if I wanted to take them on a ride and screw them over I could have claimed my device lost or broken and asked for a replace for the deductible of $199. MANY colleagues and people I know have done this. I didnt go that route.
1. In the past when I traded phones on craigslist, friends, family, etc. ATT would give me a tough time about it, Idk if this happened to anyone else or just my bad luck. They would ask me 100s of questions about what, why, how etc. I did not feel like dealing with that. I didnt like the S4 and hated touchwiz.
2. I didnt steal from them or not pay for anything. One of their reps told me to keep the other refurbished model as a spare, I didnt suggest it or as for it. They messed up, so I guess they felt like making up for it.
3. Yes HTC would take 14 days to send me back my device I send to them, all the while I would be phoneless. Dealing with AT&T was the best way to ensure I'd atleast be able to make and take calls in the mean time while this situation got worked out.
4. The original iPhone 5 I paid for I bought without an upgrade and paid full price of $500+, so I'm pretty sure they made so much money off me lol.
5. The new tax of 60 something cents to each customers phone bill will more than pay for a measly half broken HTC One
6. I've been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time
7. To the idiot that said mentality like this gets us into recession? Lol really? I pay for the service with money I work for and want a working device.
8. The reason I had to raise my voice and yell at the reps was because they refused to let me return the defective device and wanted me to just live with it or try a different phone instead. They refused to admit that AT&T and Assurion's quality control with their "refurbished"/"reconditioned"/"like new" devices have flaws and aren't tested out properly before shipping out to customers.
-----------------------EDIT END--------------------------------------------------------------------------------------------------------
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Packer2058 said:
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
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Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something.
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Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
cdordon said:
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
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haha for sure man ... in the end i almost gave up ...it was so draining
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
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no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
Mr.Mischief said:
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
Packer2058 said:
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
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That's fine and all, but still. What you did was basically unethical and in regards to what you did, you were no better than AT&T, despite their shortcomings.
JazzyCarr0t said:
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
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no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exchange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time and sometimes i wouldnt even get HSPA+ speeds let alone LTE speeds ... F**K ATT lol... im one for morality and ethics, but not when ive gotten screwed over by someone or an organization ..
You seem not to understand that the Corporation NEVER, gets screwed. When AT&T does its audit at the end of the year they will just determine that they have to make people pay more.... Like by not honoring 18 month upgrade cycles any longer, next they will add another hundred bucks to premium devices on contract like Verizon. This stuff only screws us in the end.... You should have taken this up with HTC.
Sent from my HTC One using xda premium
Fight the power! Big companies need to bend over once in a while for their customers.
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
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Click to collapse
I agree with this. It's people with a mentally like the OP is what got us into the recession. Getting stuff and not being responsible for their decisions or actions and getting bailed out somehow.
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Packer2058 said:
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
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Yeah, that's a pretty accurate estimation. I'm on prepaid and I've never purchased a phone from the carrier, so I've never really been able to complain to them.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
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That's different. Warranty states it covers any phone you are using.
Sent from my HTC One using xda app-developers app
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
Personally why do we give a F about a billion dollar company like AT&T?
I personally screw them by getting the HTC One on a subside price and then porting out without getting ETF. Now that's a whole different story.
F them
Sent from my HTC One using xda premium
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
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I find this whole thing odd. I bought an HTC One locally, it was only 3 days out from the purchase date. The camera wouldn't focus at all. I took it to a retail store, they wanted a receipt from where it was purchased, no go. I went to the service center, they said they can exchange it when the 14 days are up. I called up 611, said I bought it locally from a 3rd party, and that the camera was broken. They checked the notes from the service center who verified the problem. They sent me out a new device, not a refurb, without any hassle, even gave me priority shipping for free.
AT&T is getting another $75 over the course of my 5 two year contracts with that new admin fee. They have also pushed upgrades from 18mo to 24mo in the last couple years, which means I pay way more than buying the phone outright. I have no problem with what the OP did, if you are getting fu**ed in the ass, at least fight it, don't sit there and take it and buy into the fear of more fees, they are coming regardless.
side808 said:
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
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He didn't cheat them. The phone has a warranty on it for the first year. Doesn't matter if you are the original purchaser or you bought it used. Lay off the op.
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
Since you didn't get the phone from AT&T, I doubt they will give you anything on warranty. HTC warrants the phone for one year from purchase or 15 months from manufacture. The serial number of the phone identifies the manufacture date. If you call HTC, I wouldn't tell them any information they don't ask for. Also, if you send it back to HTC, make sure it is in full stock form. No unlocked boot loader and stock Rom. Remove all evidence of tampering with the device or they will deny warranty.
Sent from my SGH-I777 using xda app-developers app
GhastlyTT said:
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
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What kind of warranty did the business give you on purchasing it from them? If it's a shop worth their salt, it's at least 30 days. Can you take it up with them? If not, I would call HTC and talk to them about it. Just as dborgo states, don't mention that it was used and you should be fine. One user on here got caught up by volunteering info he shouldn't have and it cost him money for repairs. Simple Yes or No answers with a few vague responses SHOULD get you what you want.
PM packer2058. He might have a few ideas for you about deceiving, cheating, lying and/or defrauding at&t into giving you 6 replacement phones.
Sent from my HTC One using Tapatalk 2
side808 said:
PM packer2058. He might have a few ideas for you about deceiving, cheating, lying and/or defrauding at&t into giving you 6 replacement phones.
Sent from my HTC One using Tapatalk 2
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Harsh that is bro. Not cool.
mjwitt2 said:
Harsh that is bro. Not cool.
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Doesn't sound too good when I put it that way huh ... Actually I would like to see what happens if he tires to claim warranty on that phone. According to packer2058 it isn't unethical to do that.
Sent from my HTC One using Tapatalk 2
I bought a One off CL and contacted att when I found a defect with the back camera. They sent me a new one with no issues. They had even asked where I purchased the phone and I told them off of a third party. I used the online chat. If you don't get the answer you want on the first call/chat just hang up and contact them right back. You will get through to a person who is helpful. Good luck
Sent from my HTC One using Tapatalk 4 Beta
The official HTC Warranty
I took a picture of the warranty card that came with my One, since HTC's website is quite obtuse and the info was impossible to find. Basically, the HTC warranty goes to the original purchaser and is not transferable to a third party. That isn't to say that they won't work something out with you, but you should also be prepared to pay for the repairs if they find out.
GhastlyTT said:
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
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Click to collapse
I would guess your best bet is to go through AT&T. They are pretty good about warranties on the devices they sell. If they show your line using a ONE it shouldn't be a problem. If asked where it was purchased just tell them it was a 3rd party wireless retailer. Worst case scenario, I'm sure HTC will fix it for you but more than likely they will charge you at least 100 bucks. At that point you mine as well return it and buy a new one directly from HTC.
Let us know!
Sent from my HTC One using xda app-developers app
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
In just guessing but that may result in a bad ESN or what ever it's called for not sending it in??? Maybe not idk but seems like they would be smarter than that...
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
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Click to collapse
i honestly don't know. personally, i'm sending mine back cause i can't afford losing a potential $200, but if anyone is having troubles with their device and can risk it, go for it.
NOTE: i did not tell you guys this for anyone to try to scam att... they aren't losing any money in this if it works. just thought i would let you all know. thanks.
I stop reading when you said your only problem is "the battery doesn't last all day"
Sent from my HTC One using xda premium
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
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Click to collapse
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Either way this is super fraud no matter how you look at it
Sent from my HTC One using Tapatalk 4 Beta
They black list the device that doesn't get sent back for this exact reason.
AutoUnion said:
They black list the device that doesn't get sent back for this exact reason.
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sorry didn't realize. mod can ya delete. thanks!
asuprice said:
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
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Click to collapse
They only charge $200, but they blacklist the device.
EDIT: Sorry, thought you were talking about asuiron!
Sent from my HTC One using xda premium
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Exactly what sliderocket said, $609 was what I was told as well, the rep even stated that it was the most expensive he had ever seen. 64 GB as well.
Exchanging my 32gb, and it's $545 if I don't send current model back
I was told full price on my Nokia, but my one was bought new off ebay for $450...... So warranty is invalid..
Yea you were definitely given bad info. Fraud aspect aside, they have always charged around full retail for any warranty claim device that isn't returned within 10 days.
sliderocket22 said:
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
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Click to collapse
That's not fraud if your phone is really broken. If they instruct you to send it back when you receive your replacement or pay $200 then you have the option of sending it back or paying $200. However, it would be fraud if your phone works perfectly fine and you are trying to get a replacement you aren't entitled to just to sell your working phone.
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
TJBunch1228 said:
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
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Click to collapse
You'll have a hard time if you don't have an AT&T account. Might want to go through HTC directly.
Sent from my HTC One using Tapatalk 4 Beta
Closed, this is not the right place to discuss such topics