Stock ROM, Rooted and Unlocked.
Phone did the OTA update from today (5/2/13), rebooted to the green android, progress got to about 3/4 done and the screen goes black, battery was full charge.
Phone will not come on now, no button combinations work, computer (odin or toolkit) does not see the phone.
Are there any other options that I can try?
Did you do a battery pull?
TonikJDK said:
Did you do a battery pull?
Click to expand...
Click to collapse
Multiple times, still nothing.
Only thing I do get, when I hold the power button, the proximity light will flash for a brief second.
What es your battery like. It could be a dead battery
Sent from my SGH-T889 using xda app-developers app
kintwofan said:
What es your battery like. It could be a dead battery
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Stated that in the OP, battery was full when I started the update. Only took it about 5 minutes before it went black, so I know the battery isn't the issue.
You may have bricked your phone. You're not supposed to run the update if you're rooted and unlocked, something about it not being able to update with a custom recovery. I almost made the same mistake.
Hotstuff5964 said:
You may have bricked your phone. You're not supposed to run the update if you're rooted and unlocked, something about it not being able to update with a custom recovery. I almost made the same mistake.
Click to expand...
Click to collapse
I had put the stock recovery back on it before letting the update even download.
It's bricked..
Yeah it's dead.
phoenix911 said:
I had put the stock recovery back on it before letting the update even download.
Click to expand...
Click to collapse
Oops missed the full battery line in the OP. How did you put stock recovery back? Did you return the phone back to stock?
By the way can you even get into Download Mode by holding volume down+home and power?
Sent from my SGH-T889 using xda app-developers app
kintwofan said:
Oops missed the full battery line in the OP. How did you put stock recovery back? Did you return the phone back to stock?
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Used Note 2 Toolkit to get stock recovery back on it (using Odin) but had left the phone unlocked and rooted.
phoenix911 said:
Used Note 2 Toolkit to get stock recovery back on it (using Odin) but had left the phone unlocked and rooted.
Click to expand...
Click to collapse
Gotcha, I never use toolkits so didn't even know that was an option. Well guess you know now to nut take an ota with a unlocked phone. Kind of strange it won't enter Download Mode.
I saw in anther post that are making Verizon send you a replacement since you bricked your phone, so I guess this thread is pointless now
Sent from my SGH-T889 using xda app-developers app
kintwofan said:
Gotcha, I never use toolkits so didn't even know that was an option. Well guess you know now to nut take an ota with a unlocked phone. Kind of strange it won't enter Download Mode.
I saw in anther post that are making Verizon send you a replacement since you bricked your phone, so I guess this thread is pointless now
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Yeah, is kind of pointless now, but again, the keyword was should have a replacement, knowing Verizon, I will likely get screwed. But if I can somehow get this one back up and going, I can tell them to cancel it.
phoenix911 said:
Yeah, is kind of pointless now, but again, the keyword was should have a replacement, knowing Verizon, I will likely get screwed. But if I can somehow get this one back up and going, I can tell them to cancel it.
Click to expand...
Click to collapse
Same exact thing happened to me . Chk this thread : http://forum.xda-developers.com/showthread.php?t=2249146
Only way to recover is a RIFF / JTAG . I even tried the 300 KOhm and 301 KOhm jig to get it into Download mode and nothing ...... So its def a *REAL* brick that needs expert equipment or a factory service.
Related
Okay, this is driving me nuts. I've found multiple posts on how to unroot my phone but ALL the links are dead for Odin and everything I need to do it. SOMEBODY PLEASE throw me some links that work and instructions! I rooted it with the one click root method thing. I gotta get this thing back to stock so I can get my replacement since the screen is cracked.
http://forum.xda-developers.com/showthread.php?t=1238070
This is a great thread. It should have everything you need. Good luck
Partner420 said:
Okay, this is driving me nuts. I've found multiple posts on how to unroot my phone but ALL the links are dead for Odin and everything I need to do it. SOMEBODY PLEASE throw me some links that work and instructions! I rooted it with the one click root method thing. I gotta get this thing back to stock so I can get my replacement since the screen is cracked.
Click to expand...
Click to collapse
You don't need to unroot your phone. I sent mine back rooted with a custom rom and got a replacement.
pma7779 said:
You don't need to unroot your phone. I sent mine back rooted with a custom rom and got a replacement.
Click to expand...
Click to collapse
IMO its not worth the risk when it takes less than 5 minutes to Odin back to stock.
Sent from my SCH-I500 using XDA App
pma7779 said:
You don't need to unroot your phone. I sent mine back rooted with a custom rom and got a replacement.
Click to expand...
Click to collapse
Thats great...but when they go to test it and find out that its been hacked, Verizon is going trace that phone back to you and charge you for the replacement. As the poster above stated, its not worth the risk when it takes 5min to odin back to stock.
they actually still can tell that the phone has been flashed even if you odin back to stock. The only way to truly completely hide that the phone has been rooted is to use a usb jig and reset the custom binary download counter.
But they honestly don't care. This is all much ado over nothing.
bobloblaw1 said:
they actually still can tell that the phone has been flashed even if you odin back to stock. The only way to truly completely hide that the phone has been rooted is to use a usb jig and reset the custom binary download counter.
But they honestly don't care. This is all much ado over nothing.
Click to expand...
Click to collapse
On the new devices that have flash counters yes...but from my understanding not on the fascinates or older devices. Maybe Im wrong tho?
I was pretty sure that the fascinated had this counter as it is triggered when Odin flashes the phone.
Anyway, I'll try to look into it if I get time.
Sent from my SCH-I500 using xda premium
bobloblaw1 said:
I was pretty sure that the fascinated had this counter as it is triggered when Odin flashes the phone.
Click to expand...
Click to collapse
I was unaware of this existing. Thanks for the fun fact.
Sent from my SCH-I500 using XDA App
bobloblaw1 said:
I was pretty sure that the fascinated had this counter as it is triggered when Odin flashes the phone.
Anyway, I'll try to look into it if I get time.
Sent from my SCH-I500 using xda premium
Click to expand...
Click to collapse
Yes, thank you for that info!
Okay, so I just bought my Galaxy S2 a few hours ago came home and went to root it just like I've done every android phone when I get it. So far I've had a G1, HTC Hero and a HTC Evo 4G. So I'm not really new to doing any of this but I wouldn't say I'm any expert either. I used the tutorial for rooting from here (http://forum.xda-developers.com/showthread.php?t=1301682) and it was this youtube video. (http://www.youtube.com/watch?v=R-2Z2dKsuio) I tried to do it and got all the way until the point where you push start and then it said that it failed. Now all I can get my phone to do is pop up to a screen that says "Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again." I have looked for a recovery mode option in Kies but can't find anything. The only thing I find is something about an Emergency Recovery and when I try that it asks for a pin or something. If anybody can help it'd be awesome!
What were you trying to flash? with Odin, right?
Remove the battery, hold both volume buttons, plug in USB, keep holding volume buttons.... does it enter download after ten seconds or so?
Try with this stuff using odin if you can enter download.
http://forum.xda-developers.com/showthread.php?t=1286432
Then enter 3 button recovery and wipe data.
See if it boots.
Disclaimer: I'm no pro. This is just what I'd do. I'm not 100% certain new phones are identical to phones from October 2nd.
Sent from my SGH-I777 using xda premium
jc1337 said:
Okay, so I just bought my Galaxy S2 a few hours ago came home and went to root it just like I've done every android phone when I get it. So far I've had a G1, HTC Hero and a HTC Evo 4G. So I'm not really new to doing any of this but I wouldn't say I'm any expert either. I used the tutorial for rooting from here (http://forum.xda-developers.com/showthread.php?t=1301682) and it was this youtube video. (http://www.youtube.com/watch?v=R-2Z2dKsuio) I tried to do it and got all the way until the point where you push start and then it said that it failed. Now all I can get my phone to do is pop up to a screen that says "Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again." I have looked for a recovery mode option in Kies but can't find anything. The only thing I find is something about an Emergency Recovery and when I try that it asks for a pin or something. If anybody can help it'd be awesome!
Click to expand...
Click to collapse
i still have a similar issue
http://forum.xda-developers.com/showthread.php?t=1461620
then the phone says "Firmware upgrade encountered an issue"
weirdly the only way i was able to get back to download mode is when i flash the root(GalaxyS2ATTRootZedomax) via odin (put in pda)
you can try , but im still stuck and my phone isnt booting or flashing
dont know if this will work with you (so dont do my way unless your sure it wont harm)
33t said:
What were you trying to flash? with Odin, right?
Remove the battery, hold both volume buttons, plug in USB, keep holding volume buttons.... does it enter download after ten seconds or so?
Try with this stuff if you can enter download.
http://forum.xda-developers.com/showthread.php?t=1286432
Disclaimer: I'm no pro. This is just what I'd do. I'm not 100% certain new phones are identical to phones from October 2nd.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
It kind of goes to download, it goes to that screen where it tells you to click volume up to go into download and then you click volume up and it goes to the screen where it says the whole "firmware upgrade encountered an issue....." and which one should I try out of the four? I wasn't able to root my phone or install custom roms or anything. it messed up right from the beginning... :/
jc1337 said:
It kind of goes to download, it goes to that screen where it tells you to click volume up to go into download and then you click volume up and it goes to the screen where it says the whole "firmware upgrade encountered an issue....." and which one should I try out of the four? I wasn't able to root my phone or install custom roms or anything. it messed up right from the beginning... :/
Click to expand...
Click to collapse
http://www.attdroids.com/forum/samsung-galaxy-s2/3471-how-root-your-galaxy-s2.html
this was what i did
Ten characters
alsaqr said:
http://www.attdroids.com/forum/samsung-galaxy-s2/3471-how-root-your-galaxy-s2.html
this was what i did
Click to expand...
Click to collapse
wait, so is your phone working now?
I'm confused. You never flashed anything and the phone won't boot?
Can you enter recovery? (Hold all three buttons until you see text)
Sent from my SGH-I777 using xda premium
Also make sure youve exited Kies. Kill the process. You just need the drivers.
Sent from my SGH-I777 using xda premium
33t said:
I'm confused. You never flashed anything and the phone won't boot?
Can you enter recovery? (Hold all three buttons until you see text)
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
I tried flashing the .tar from this (http://www.youtube.com/watch?v=R-2Z2dKsuio) video to give myself root but it gave me an error and didn't actually flash. and now my phone is just an expensive piece of plastic sitting on my desk and I can't go to sleep until I turn it back into a phone. I have a feeling work tomorrow is going to suck. ha should have waited until the weekend.
jc1337 said:
wait, so is your phone working now?
Click to expand...
Click to collapse
no it is not working
i can only get into download mode
i think i have a bootloader problem after flashing gt-i9100 rom
alsaqr said:
no it is not working
i can only get into download mode
i think i have a bootloader problem after flashing gt-i9100 rom
Click to expand...
Click to collapse
well I was never actually able to flash a rom or anything so I don't think we have the exact same problem. some of the same symptoms though.
Dude i was just Googling your error message. Its all over the internet. Doesn't look like a disaster. The only way you can truly **** up is by flashing something from the wrong phone.
Look around. Its out there.
Sent from my SGH-I777 using xda premium
Remove your battery. Hold power down for a while. Release. Keep battery out of phone. Hold both volume buttons (not power) and plug in usb. See of it enters download.
forum.xda-developers.com/showthread.php?t=1309293&page=5
Sent from my SGH-I777 using xda premium
33t said:
Dude i was just Googling your error message. Its all over the internet. Doesn't look like a disaster. The only way you can truly **** up is by flashing something from the wrong phone.
Look around. Its out there.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
I know, I googled it for about 2 hours trying all sorts of different things and none of them are working. I'm still trying different stuff though. odin still recognizes my phone just nothing works when I try it.
33t said:
Remove your battery. Hold power down for a while. Release. Keep battery out of phone. Hold both volume buttons (not power) and plug in usb. See of it enters download.
forum.xda-developers.com/showthread.php?t=1309293&page=5
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
the phone just keeps going buzz....buzz....buzz but the screen doesn't ever come on and nothing happens when I leave the battery out.
PS. I also noticed earlier that the phone would stay on that screen where it asks about entering download mode until I would raise my fingers off the volume buttons and then it would go back to the screen that tells me to do the recovery with kies or w/e
Sorry no idea.... if you can't get to download with what I said a few times, then in lost.... there are a number of folks here who know way more than I do. I'm bowing out.
At the very least, check out the unbrick/return to stock thread in detail...
Sent from my SGH-I777 using xda premium
33t said:
Sorry no idea.... there are a number of folks here who know way more than I do. I'm bowing out.
At the very least, check out the unbrick/return to stock thread in detail.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
I just tried that one, it failed also. uhhhhhh I guess at the very least I can use the tutorial to return the custom binary download count to 0 and just return it and get a new phone
I was thinking that too.
Sent from my SGH-I777 using xda premium
is it bad that my product name says "SGH-I727" isn't it supposed to say "SGH-I777"??
Problem solved
Bricked galaxy s3?
Send From My Galaxy Gio and O2x
Al3xand3r# said:
Bricked galaxy s3?
Send From My Galaxy Gio and O2x
Click to expand...
Click to collapse
Yes....
Trev186 said:
Hi,
I was in the wrong ROM forum and installed a custom ROM for the international version of the S3 on my Sprint version of the S3.
I assume at this point it is hopeless (yes I know I am an idiot please dont flame me I just lost $600)
The phone will not even power on
If anyone has any advice I would love to hear it
Click to expand...
Click to collapse
Your phone is alright. Take a breath and go in Sprint and download an ROM when one is available. You just installed the wrong stuff but its an easy fix. Might take days some time for a rom to come online though
Just return it to sprint when they get some in stock and get a new one.
Woolios said:
Your phone is alright. Take a breath and go in Sprint and download an ROM when one is available. You just installed the wrong stuff but its an easy fix. Might take days some time for a rom to come online though
Click to expand...
Click to collapse
How do I download a ROM or do anything at all at this point if I cannot even turn the phone on?
Trev186 said:
How do I download a ROM or do anything at all at this point if I cannot even turn the phone on?
Click to expand...
Click to collapse
Can you get the phone into download mode?
To do this, pull the battery out (to make sure the phone is completely off), plug it in, hold the volume-down and home buttons then turn it on while holding those buttons.
If you can get it into download mode, then it should be possible to reflash the proper firmware using Odin.
Or at least, that's how things went when I had my Samsung Vibrant. I've only owned my S3 for a day.
Zanaffer said:
Can you get the phone into download mode?
To do this, pull the battery out (to make sure the phone is completely off), plug it in, hold the volume-down and home buttons then turn it on while holding those buttons.
If you can get it into download mode, then it should be possible to reflash the proper firmware using Odin.
Or at least, that's how things went when I had my Samsung Vibrant. I've only owned my S3 for a day.
Click to expand...
Click to collapse
No power whatsoever.
Cannot get to download mode...
I tried removingthe power and powering on to download mode and had no luck ....
Sent from my SPH-D710 using Tapatalk 2
Trev186 said:
Hi,
I was in the wrong ROM forum and installed a custom ROM for the international version of the S3 on my Sprint version of the S3.
I assume at this point it is hopeless (yes I know I am an idiot please dont flame me I just lost $600)
The phone will not even power on
If anyone has any advice I would love to hear it
Click to expand...
Click to collapse
Sorry, you're qhsusb_dload (aka hard) bricked. I've spent about 3 days trying to fix mine after I bricked it flashing a kernel on a bad port of cwm. If I had a working S3 and another 3 days I might be able to un-hardbrick it, but yeah, will just be exchanging it as soon as they come back in stock.
wildgamer100 said:
Just return it to sprint when they get some in stock and get a new one.
Click to expand...
Click to collapse
LOL, another Crook. Just because you would commit FRAUD I guess others should. That's exactly what it would be. You ruin your device hacking it, you are at fault. Not the carrier or manufacturer.
Sent from my iPhone using Tapatalk
davidstech11 said:
LOL, another Crook. Just because you would commit FRAUD I guess others should. That's exactly what it would be. You ruin your device hacking it, you are at fault. Not the carrier or manufacturer.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
You know damn right that if you were in his position you would take it back and get a new one.
davidstech11 said:
LOL, another Crook. Just because you would commit FRAUD I guess others should. That's exactly what it would be. You ruin your device hacking it, you are at fault. Not the carrier or manufacturer.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Exactly u would probably do the same I pay for insurance I expect them to insure my device
Sent from my SPH-M920 using xda app-developers app
Rev3ge07 said:
Exactly u would probably do the same I pay for insurance I expect them to insure my device
Sent from my SPH-M920 using xda app-developers app
Click to expand...
Click to collapse
Anyone know how I can buy a premade jig to try and frce boot odin ?
Sent from my SPH-D710 using Tapatalk 2
Trev186 said:
Anyone know how I can buy a premade jig to try and frce boot odin ?
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
EBay or amazon...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Just take it to Sprint but don't tell em you was trying to download a custom rom.. Simple they probably don't know the issue yet until more people start taking they brick phones in because they tried to root..
I think you overpaid for your paperweight . Yes, I feel a little cruel for making a joke about someone who just lost $600, but you do still have a chance at exchanging it at Sprint. Bricking a phone is every custom rom users worst nightmare, but that's probably your best option. Good luck.
Same Probelm...Sort of
Yeah I did the same thing I think, tried to flash a kernel via cwm, said operation aborted...ok....so I reboot it and now it wont turn on, cant get it in download mode. Weird thing is though when i plug it in to my computer and hold down the power button, while nothing happens to my phone my computer will continuously make the connect disconnect sound like my phone is turning on for a nano second.
and if my phone is plugged in with battery out red charge light comes on, so I know something is going on in there.
any thoughts on how/if I can fix....
Yeah I may be a crook. But I would take the battery out and stick the headset in the microwave for about 3 seconds. You have insurance on it. Do what you got to do. They lie, cheat, and steal every chance they get.
Sent from my SGH-T999 using xda app-developers app
mbrow124 said:
Yeah I did the same thing I think, tried to flash a kernel via cwm, said operation aborted...ok....so I reboot it and now it wont turn on, cant get it in download mode. Weird thing is though when i plug it in to my computer and hold down the power button, while nothing happens to my phone my computer will continuously make the connect disconnect sound like my phone is turning on for a nano second.
and if my phone is plugged in with battery out red charge light comes on, so I know something is going on in there.
any thoughts on how/if I can fix....
Click to expand...
Click to collapse
Sorry, you're hard-bricked. As I mentioned in a previous post, your phone is in "qhsusb_dload" mode, which is a Qualcomm firmware flashing mode. If you look in your Device Manager, that's what you'll see your computer is detecting. There's absolutely nothing you can do at this point as no one outside Qualcomm/Samsung has the proper tools/files to recover from this state.
Trev186 said:
Anyone know how I can buy a premade jig to try and frce boot odin ?
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
I did the same thing, but I flashed the Omega rom and it hard bricked my phone 3 days ago.
I got a JIG in and it didnt work.
im taking it to Sprint tech support to try to get the data off it. FINGERS CROSSED
I just got my rezound today as a replacement for my tbolt. Everything was fine until I updated the software for ics. The phone just turned off after I pressed ok to install. Now, even after a hard reset, I get stuck at the splash screen. Was gonna run to verizon tomorrow but wanted to exhaust all of my options which would not void the warranty. Thanks!
Fourstarzzzz said:
I just got my rezound today as a replacement for my tbolt. Everything was fine until I updated the software for ics. The phone just turned off after I pressed ok to install. Now, even after a hard reset, I get stuck at the splash screen. Was gonna run to verizon tomorrow but wanted to exhaust all of my options which would not void the warranty. Thanks!
Click to expand...
Click to collapse
Well your phone isn't completely bricked if you can get it to the splash screen. Try running the latest ruu or ota and see if that works.
Sent from my Ally using xda app-developers app
Will do and will report back. Thanks!
I put it on the root of the SD card but says wrong image and that I need to change my battery even though it is charged....
Fourstarzzzz said:
I put it on the root of the SD card but says wrong image and that I need to change my battery even though it is charged....
Click to expand...
Click to collapse
Battery must be more than 30% charged and make sure the file is named PH98IMG.ZIP and not PH98IMG.ZIP.ZIP
Sent from my ADR6425LVW using xda app-developers app
Got it. Will let you know how it goes. Thanks!
Fourstarzzzz said:
Will do and will report back. Thanks!
Click to expand...
Click to collapse
Glad I could help! It should work, but if not, re-flash the ota/ruu another time because I've heard of stuff not sticking after flashing an ruu.
Sent from my Rezound using xda-developers app
Hi
Samsung galaxy s3 GT-i9300 did an auto update and a few hours later the phone shut down and would not restart. When you attempt to restart the Samsung logo appears on the screen and the phone locks up until you either hold down the power button which causes it to reboot and again lock up when the samsung logo appears or remove battery.
Have tried a hard reset by holding the vol home and power buttons but it won’t reset. The only thing it will do is go in to flash custom rom mode.
Has this happened to any of you guys?
Has anyone got any idea what I could do??
P.s the phone is a standard uk sim free phone and it has not been poked with.... no custom roms no root…
Thanks
Recovery then factory reset .
JJEgan said:
Recovery then factory reset .
Click to expand...
Click to collapse
hi thanks for replying
now when you say recovery is that with software or is there a sequence buttons to push for recovery...
Via Recovery Mode .
STICKYS basic faqs and guides .
http://forum.xda-developers.com/showthread.php?t=2344125
pspec1 said:
hi thanks for replying
now when you say recovery is that with software or is there a sequence buttons to push for recovery...
Click to expand...
Click to collapse
Turn ur fone off by pulling the batt. Then hold power+home+volume up button.
Sent from my SM-N9005.
Give a thank if I helped you
JJEgan said:
Via Recovery Mode .
STICKYS basic faqs and guides .
http://forum.xda-developers.com/showthread.php?t=2344125
Click to expand...
Click to collapse
Hi
i've been through the stickies a few times and if something was relevant to me i either missed it or I didn't understand it.
As i can't get into hard reset by pressing vol up plus home plus power am i right to say i also can't get into the recovery.
i was hoping when that chap mentioned recovery there was a different method of getting there.
the phone is able to only go in to one mode... pressing volume down plus home plus power gets into a os downloading mode.
I tried to use kies with this mode but it doesn't seem to see the phone when connected to usb (pc beeps when phone is plugged in it installs something drivers I think) I was hopping to use recovery firmware in kies..
Any ideas
Thanks
JellyYogurt said:
Turn ur fone off by pulling the batt. Then hold power+home+volume up button.
Sent from my SM-N9005.
Give a thank if I helped you
Click to expand...
Click to collapse
Hi
the phone is only able to go in to one mode... pressing volume down plus home plus power gets into a os downloading mode.
Vol up plus home plus power isn't working..
Any other ideas are more than welcome
Thanks
Follow the guide in stickies to flash the full stock rom using odin, in download mode. Uninstall kies first.
Or return to Samsung for warranty repair.
Sent from my GT-I9300 using Tapatalk
boomboomer said:
Follow the guide in stickies to flash the full stock rom using odin, in download mode. Uninstall kies first.
Or return to Samsung for warranty repair.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
Dun have to uninstall kies. U just make sure kies isnt running in the background.
Sent from my GT-I9300.
Give a thank if i helped you.
boomboomer said:
Follow the guide in stickies to flash the full stock rom using odin, in download mode. Uninstall kies first.
Or return to Samsung for warranty repair.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
hi
Phone is 18 months old so I thought the warranty had expired but apparently it’s 2 years so Samsung said to send it back ….
Thanks
pspec1 said:
hi
Phone is 18 months old so I thought the warranty had expired but apparently it’s 2 years so Samsung said to send it back ….
Thanks
Click to expand...
Click to collapse
Did u pay for more years of warranty? They did say to send it back. But did they say it is free?
Sent from my GT-I9300 using xda app-developers app
I think the phone comes with 24 month manufacturers warranty in Europe. I need to send mine in too (SDS) and waiting for the "jiffy bag". I have a small bump on the back cover, would that make em think its a drop defect? Can they take it in without the back cover, in the email they say phone and battery nothing else.
Klejdi90 said:
I think the phone comes with 24 month manufacturers warranty in Europe. I need to send mine in too (SDS) and waiting for the "jiffy bag". I have a small bump on the back cover, would that make em think its a drop defect? Can they take it in without the back cover, in the email they say phone and battery nothing else.
Click to expand...
Click to collapse
U have to send in the back cover too. They will not accept drop defect as it is user problem not theirs.
Sent from my GT-I9300 using xda app-developers app
JellyYogurt said:
U have to send in the back cover too. They will not accept drop defect as it is user problem not theirs.
Sent from my GT-I9300 using xda app-developers app
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I mean the bump is on the cover only it is definitely a SDS issue it was working fine long after the bump which was light. I was wondering whether they will see the bump as a drop defect and say thats why the phone doesn't work?
Klejdi90 said:
I mean the bump is on the cover only it is definitely a SDS issue it was working fine long after the bump which was light. I was wondering whether they will see the bump as a drop defect and say thats why the phone doesn't work?
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Can u take a pic of it? I think they wun see it as drop defect.
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JellyYogurt said:
Can u take a pic of it? I think they wun see it as drop defect.
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Odd for all they would know I changed my cover with a broken one, but yeah i can see em getting a hook on every little thing.
Edit: I forgot to mention I have a half SDS where I can get into download mode but the product name is blank and the status Custom. Strangely though I cannot always get into download mode It is quite random, sometimes it lets me most of the time it doesn't.
Klejdi90 said:
Odd for all they would know I changed my cover with a broken one, but yeah i can see em getting a hook on every little thing.
Edit: I forgot to mention I have a half SDS where I can get into download mode but the product name is blank and the status Custom. Strangely though I cannot always get into download mode It is quite random, sometimes it lets me most of the time it doesn't.
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I think u are kinda safe. Good luck
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JellyYogurt said:
I think u are kinda safe. Good luck
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Thanks xD I'm gonna need it dealing with Samsung:fingers-crossed:
Klejdi90 said:
I think the phone comes with 24 month manufacturers warranty in Europe. I need to send mine in too (SDS) and waiting for the "jiffy bag". I have a small bump on the back cover, would that make em think its a drop defect? Can they take it in without the back cover, in the email they say phone and battery nothing else.
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Hi
. When I phoned Samsung the bloke told me not to send in the back cover or the battery.
All they wanted was the phone.
And he made the point of telling me that 2 or 3 time
pspec1 said:
Hi
. When I phoned Samsung the bloke told me not to send in the back cover or the battery.
All they wanted was the phone.
And he made the point of telling me that 2 or 3 time
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This is what they sent me "Please ensure that you only send the device itself with the battery, remove all SIM cards/microSD cards and back up any important files." Nothing about the cover but battery seems to be important. The phone cant turn on and I even told them that so I dunno how I'm supposed to back up important files.