I was wondering what are people's experiences dealing with the HTC one gap issue with a phone that is purchased from tmobile. Is it better go through tmobile for an exchange or should I contact HTC for the replacement? Which way would be faster to get a replacement? I bought it off tmobile's online store if that makes any difference.
I got my phone on the tenth of may and since I'm overseas until June eighth I would be almost a month with the phone if that will make a difference in trying to get a replacement.
The gap issue that I have is on both the top and bottom of the phone. I can actually press the two parts together making it feel and look flimsy.
Obscurelight said:
I was wondering what are people's experiences dealing with the HTC one gap issue with a phone that is purchased from tmobile. Is it better go through tmobile for an exchange or should I contact HTC for the replacement? Which way would be faster to get a replacement? I bought it off tmobile's online store if that makes any difference.
I got my phone on the tenth of may and since I'm overseas until June eighth I would be almost a month with the phone if that will make a difference in trying to get a replacement.
The gap issue that I have is on both the top and bottom of the phone. I can actually press the two parts together making it feel and look flimsy.
Click to expand...
Click to collapse
I have a decent gap that bothered me, but I was reluctant to ship my device and wait a week to get another one, that may also have issues. Since I ordered my One by calling Tmobile, they said I would have to ship it to a return center and what not. But, I've thought about checking if any nearby retail store have any that I could perhaps swap with. You could always try that, or worst case senario, call Tmobile and ship it out to them.
So far, I have decided not to return my device, due to having to pay for shipping and perhaps a restocking free, and being without a phone for the time being. No one has notice the gap that has seen my phone unless I point it out also.
Evolancer13 said:
Since I ordered my One by calling Tmobile, they said I would have to ship it to a return center and what not...
Click to expand...
Click to collapse
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
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JFigure said:
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
Click to expand...
Click to collapse
I was not aware of this. Its been no more than a week since I have had the phone. I'll stop by a store after work and see if they can help, I'm always doubtful when dealing with T-maybe.
Evolancer13 said:
I was not aware of this. Its been no more than a week since I have had the phone. I'll stop by a store after work and see if they can help, I'm always doubtful when dealing with T-maybe.
Click to expand...
Click to collapse
make sure it's a corporate store and not an authorized retailer.
JFigure said:
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
Click to expand...
Click to collapse
Wow that would be great if I can get an in store exchange since ill be 29 days with the phone when I get back into the US. I'll give it a try thanks
Obscurelight said:
Wow that would be great if I can get an in store exchange since ill be 29 days with the phone when I get back into the US. I'll give it a try thanks
Click to expand...
Click to collapse
To get instore replacement, it would have had to come from a store.
If it came through care, goto a store and do a warranty swap. They mail you a new one, you mail yours back in the same prepaid box.
JFigure said:
To get instore replacement, it would have had to come from a store.
If it came through care, goto a store and do a warranty swap. They mail you a new one, you mail yours back in the same prepaid box.
Click to expand...
Click to collapse
So if I understand correctly since I bought my phone online, I go to a corporate store and request that they give me a warranty swap. Then they will send me a phone and I simply use the same box to send my old phone back to them? Or do i call customer care for my replacement?
Obscurelight said:
So if I understand correctly since I bought my phone online, I go to a corporate store and request that they give me a warranty swap. Then they will send me a phone and I simply use the same box to send my old phone back to them?
Click to expand...
Click to collapse
Yes, exactly. Sorry for not being more clear.
If you don't have insurance they charge $20 your next bill. If you do have insurance they only charge $5.
The replacement is overnighted.
JFigure said:
Yes, exactly. Sorry for not being more clear.
If you don't have insurance they charge $20 your next bill. If you do have insurance they only charge $5.
The replacement is overnighted.
Click to expand...
Click to collapse
I live in Louisville and the way they do it here is if they have the phone in stock then they will replace it right then and there and if they don't have any in stock then they will send you a replacement overnight. I've done this with my HTC sensation, and galaxy s3. A few of my friends have done the same with there phones. And of course it's $5 for replacement unless there's physical damage done by the user that's not a defect then you would have to get a warranty exchange thought insurance
Sent from my HTC One using xda app-developers app
Mine has similar gaps, and sharp edges, but I bought a case for it and haven't thought of them since. I even paid full price for it. Its not the first time, I had an iPhone before and same ****, only after the 4th iPhone that came right. I just want to use the phone and not care about this since its in a case anyway. Plus I don't have issues where small things like this bug me
Related
I Got my Evo 3D activated about a week ago and I didn't originally buy the insurance (TEP) but I am planning on buying it now. However, I checked to make sure it wasn't already added, and I found this.
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Insurance for $4. Is that correct? And if not, do you think I will still be covered?
All the other phones on the account have TEP for $7/mo.
I ordered it off of wirefly.com if that makes a difference
I've never seen that code.
I'd double check what is covered with that
if its a discounted code or if its just the code for ESRP (which doesn't make sense the way its worded there)
could be an old code, a new code, something you had on there for a while maybe, or something they put on cause they get paid on it and scammed you.
What I can tell you, is that to my knowledge (there is a $4 warranty plan) but It doesn't cover everything that T.E.P. does ...but that **** does say T.E.P. right there so I'm stumped, call and check..simple answer.
Code is TEP4, you are good to go... I have it on all my phones.
You can one or the other for 4 each. Or both for a dollar off...
Interesting. I guess I'll just leave it and hope it works.
Can you apply the code after purchasing the warranty?
Sent from my PG86100 using XDA App
akiradavis said:
Can you apply the code after purchasing the warranty?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
im connected to sprint chat checking to see if i can use the TEP4 thing....those responses about it on here seem a little detail lacking
the rep has never heard of it before, but is looking into it
will edit when i figure it out one way or the other
edit: yeah they have never heard of that...said there are no promotions
Hopefully I can switch from the $7. TEP to this one.
Sent from my PC36100 using XDA App
Quick search reveals that tep4 is an SOC code used by Sprint reps to give customers a TEP discount. It may have originated shortly after TEP increased from $4 to $5(1/2005 according to my bills) as a way to appease people who complained about the increase. Historically, increases were $5-$6 in 1/2006 and $6-$7 in 2/2007. Fyi, word is TEP is to increase from $7 to $8 July 24th.
Evidently, the code is still active, but finding a rep who will apply it is the big challenge. I might try it myself.
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
the $4 tep is intended for long term customers that dont currently have insurance... congratulations... enjoy tep at half price
rkjg24 said:
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
Click to expand...
Click to collapse
Would you care to elaborate? Thanks.
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
rkjg24 said:
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
Click to expand...
Click to collapse
rkjg24 said:
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
Click to expand...
Click to collapse
I have never had issues with Asurion. They have been nothing but a pleasure to do business with besides, not having the Evo's in stock is not necessarily their fault. The same would happen with any insurance company Sprint went with. The demand for the Evo was even larger than Sprint and HTC had imagined so every one was out of stock on them and they were on back order everywhere.
Let's hear some success stories getting this code added!
This could be fantastic news!
Called twice they said no.
I'm not even sure how it got added in the first place.
$4 TEP is insurance only though. Which means only stuff you pay $100 deductible on, so you don't get the warranty and in store repairs of the $7 TEP. So if that is important to you keep the $7 TEP.
EDIT: I may have been wrong. I know TEP used to incorporate two services the insurance and the in store repairs, but since this is being called TEP in the system it may be the same thing as the $7 one but at a discount. just a word of warning because at one point in time you were able to buy the in store service and insurance separately with Sprint.
Actually no to all being a sprint rep you have a choice of service and repair for 4$, equipment replacement for 4$ od both for 7 soon to be 8$
Sent from my Nexus S 4G using XDA Premium App
rkjg24 said:
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
Click to expand...
Click to collapse
There was a shortage of evo's at the time. Even service centers suffered/suffering with a 3 to 5 day wait on exchanges. i can tell you first hand of the many claims I've filed for customers, its always a smooth transaction.
Regards,
Verse1965
I have contacted Verizon customer support about the dropped/missing call issue in order to get a replacement droid charge, x2 or a inc 2. I have had no luck in getting a offer to replace the fassy with one of the above. Does anyone have any solutions/suggestions as to how to get vzw to replace the fascinate?
Various threads have referenced all the information that you need. In observation of that fact I give you this:
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Now so that I don't leave you without bing helpful at all I shall link you to the thread that has been linked to numerous times already: http://community.vzw.com/t5/Samsung...ate-didn-t-help-PROBLEM-IS/td-p/569326/page/2
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
True, but if the company has itself found a flaw in the phone they need to replace what is faulty. I have been going through the threads and wanted to see if anyone had and information to help. I was told by CS at Verizon that if was likely my google forwarding that was making me miss calls. Yes, I miss calls. Most here are not committing fraud btw, that is just your opinion. I believe I speak the truth when I say most fassy owners miss calls. I never have this problem on my droid 1 or NV-touch.
While I agree that some are probably over exaggerating their problems in order to get a new device, it is a problem nonetheless. If it was nothing more than your standard cellular issues then this program would not be offered.
Not even close to fraud. Perhaps somewhat unethical (if you haven't noticed the issue).
Sent from my I500 using XDA App
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
I hate to contradict you, but it is a legitimate problem. You're slightly mistaken: many people have the problem, but at least in my case, I thought it was a software issue related to rooting/flashing custom ROMs. However, once the bulletin came out that it was a Samsung issue, we took advantage of it. It's a real problem - I spoke directly with Samsung (not Verizon) tech support, and they said that there is a team working to resolve the issue as we speak. So, perhaps it is a bit unethical. However, it is completely within our bounds as paying customers to do so.
I didn't even plan to ask for a replacement until my phone missed the call from my (now) boss offering me a job. When you have a job, you can't afford to miss a quarter of your calls.
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
duuurp said:
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
Click to expand...
Click to collapse
...tell me about it.
So I went to a Verizon store and they said that they were out of replacement models for the time being.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Sorry but when calls are not recieved or Text are missed, then wi/fi does not work and neither does GPS there is a problem with the phone. This is my wifes and never been rooted. I am calling today to see what they say. I have already done factory rest/data wipe. Did not help.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Do your homework before you post stupid and wrong stuff. I talked with Samsung customer support about the offer and the replacements, their supervisor said it is Samsung that is providing the Charge, as well ad other devices, some from competitors for those who want nothing to do with Samsung devices anymore, because ALL SCH-I500 devices are having serious call and data issues, they are doing it voluntarily trying to make it right with their customers. Samsung understands there is a very real problem with the I-500 phones, they have not, at the time I spoke to them, figured out what exactly it is or how to fix it. Their decision to do this is great from a customer service point of view. If it's broke and they can't fix it, they should replace it. Would you just accept a car being a lemon and the dealer/manufacturer saying sorry quit whining about, NO you'd take their ass to court, why should this be different, because it's a phone, get real.
Sent from my SCH-I510 using XDA Premium App
All right, everyone chill now... No need for another flame war As for the vzw rep: I'm not convinced he/she is being completely honest with you - if you're planning to call customer service again, ask for tier 2 support - they are reported to be more inclined to help you. If you go to the vzw store again, perhaps a different vzw store is near where you live - try going there
Another Fascinating post by my XDA app...
I would rather they fix the issues. I love the screen, size and weight of the Fascinate. IMHO, it's better than the replacement options. Of course, before my 1 yr is up, I may look into taking advantage of my warranty, if it's not fixed.
Sent from my SCH-I500 using XDA App
I went to another store any they offered a replacement and when the rep looked at his screen for ordering he said it showed 0 for quantity. I called CS and told them that I had been offered a replacement and right away I was put through to tier2. The tier2 person told me that I could have either a DX2 of DI2, then he put me through to another person. I asked that person about the Samsung charge and he told me that the Charge can only be ordered in-store as his system does not allow for the Charge to be ordered as a replacement kit although it is offered as an option. I will be going back to the VZW Corporate store to try to get my Charge (fingers crossed).
***Update***
Getting the Charge 2nd day mail!
I wonder when the Galaxy S2 will come out and if it will be offered as a replacement, if everything isn't fixed on the Fascinate by then.
I called tonight only offered another Fassy which is fine I just want a phone for my wife that works. I will put it through its paces to make sure it is good to go. They did say it should have all updates already.
Yeah I called and told them my problems with missed calls. to tell the truth I didn't even notice a problem till my wife tried to call me a bunch of times and my phone never rang or anything, then it happened to my wifes phone. My mother even said there were days she couldn't reach me because of it. I just asked if there was a way to fix it she said to do a factory reset did that didn't help. Then i was offered the x2 Dinc2 and the charge. she said for us to go to the store and see which one I liked better then to call back with my choice. I'm getting the Dinc2 when they get one in and my wife chose the x2.
But if they said that a fix was getting ready to come down the line I would have kept the fassy my wife and I love the phone. But we need it to be a phone.
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
xwhofarted said:
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
Click to expand...
Click to collapse
Unless you voided your warranty, everyone should have a warranty on the Fascinate since it has not been out more then a year.
well i purchased this phone from ebay and they gave me the run around. and wouldn't do anything for me.
My confirmation email says the device will ship as of 11/9/12 Anyone else see this?
*Edit* Oh nevermind I read my email wrong..lmao..I guess that's what happens when your overwhelmed...
wish777 said:
My confirmation email says the device will ship as of 11/6/12 Anyone else see this?
Click to expand...
Click to collapse
You might get yours today, some people got them yesterday as a surprise!
A little birdie suggested to wait till black friday
Sent from my Samsung-SGH-I717 using xda premium
dafoxs said:
A little birdie suggested to wait till black friday
Sent from my Samsung-SGH-I717 using xda premium
Click to expand...
Click to collapse
Or cyber monday
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
man..no phone for me...Confirmation email says 11-9-12 or before...so nothing yet..I read it wrong..lol..
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wish777 said:
man..no phone for me...Confirmation email says 11-9-12 or before...so nothing yet..I read it wrong..lol..
Click to expand...
Click to collapse
Ltilt2 not funny..lmao
http://www.youtube.com/user/samsungmobileusa?v=Ie0mAnjz1Oc
dafoxs said:
A little birdie suggested to wait till black friday
Sent from my Samsung-SGH-I717 using xda premium
Click to expand...
Click to collapse
usually new products wont go on sale on black friday!! but keep in mind you always have 30days policy so even if you get it now and tell them you got your phone 20 days ago and you want the same deal as everyone else.... they should take care of you!...
wish777 said:
My confirmation email says the device will ship as of 11/9/12 Anyone else see this?
*Edit* Oh nevermind I read my email wrong..lmao..I guess that's what happens when your overwhelmed...
Click to expand...
Click to collapse
Congrats on getting a Note 2 man! Hopefully we'll still see you around every once in a while.
Mind if I asked where/how you got it?
My upgrade isn't available for a while, and I'm not sure adding a line and then paying the extra 10 bucks a month for it to get the subsidized fee is worth it. What's the most economical way? Is ATT selling it off contract for $599 like they do with most if their phones?
Hey james...Actually me and my wife signed up for AT&T in March 2012...I've had a few problems with my phone...But I called 611 and got through a sales rep...I asked politely since am having some phone issues if could receive a early upgrade...He asked his supervisor and whalaa..The phone is 299.I received the upgrade for my line but not my wifes....(she has a s2) And that was it...I had to use a credit card to put the phone on a hold until it ships then they charge the credit card...Its worth a shot if you had it...the worst they can say is no..But if so..Sell your current device in CL for 300 or 350 and use that for your upgrade..so your not using anything....Try it ..Can't hurt :thumbup:
wish777 said:
Hey james...Actually me and my wife signed up for AT&T in March 2012...I've had a few problems with my phone...But I called 611 and got through a sales rep...I asked politely since am having some phone issues if could receive a early upgrade...He asked his supervisor and whalaa..The phone is 299.I received the upgrade for my line but not my wifes....(she has a s2) And that was it...I had to use a credit card to put the phone on a hold until it ships then they charge the credit card...Its worth a shot if you had it...the worst they can say is no..But if so..Sell your current device in CL for 300 or 350 and use that for your upgrade..so your not using anything....Try it ..Can't hurt :thumbup:
Click to expand...
Click to collapse
I'm in the same situation with my RF and SD issues. I'll give it a shot asap.
what kind of sd card do you have?..I just realized mine is a 16gb class 2 sd card...That's a very slow read/write speed ..
There was a sd card fix somewhere I would try First though before deleting anything I'll look for it .
Here is some info on classes of micro sd cards and there read/write speeds I found this...Am getting a faster one for the note2....
http://samsunggeeks.com/2012/05/20/micro-sd-cards-smartphones-speed-class-explained/
I was also having trouble with my Note and finally after speaking to a supervisor, he said I could get any other phone for the upgrade price (except the iphone). I told him I wanted the Note 2. He told me the system would not let him order that since it had not come out yet. This was last Friday. I told him I would wait then. He said he was putting the offer in my case notes. So I plan to call back this Friday and hopefully get the Note 2.
wish777 said:
Hey james...Actually me and my wife signed up for AT&T in March 2012...I've had a few problems with my phone...But I called 611 and got through a sales rep...I asked politely since am having some phone issues if could receive a early upgrade...He asked his supervisor and whalaa..The phone is 299.I received the upgrade for my line but not my wifes....(she has a s2) And that was it...I had to use a credit card to put the phone on a hold until it ships then they charge the credit card...Its worth a shot if you had it...the worst they can say is no..But if so..Sell your current device in CL for 300 or 350 and use that for your upgrade..so your not using anything....Try it ..Can't hurt :thumbup:
Click to expand...
Click to collapse
rvb1 said:
I was also having trouble with my Note and finally after speaking to a supervisor, he said I could get any other phone for the upgrade price (except the iphone). I told him I wanted the Note 2. He told me the system would not let him order that since it had not come out yet. This was last Friday. I told him I would wait then. He said he was putting the offer in my case notes. So I plan to call back this Friday and hopefully get the Note 2.
Click to expand...
Click to collapse
Awesome...Better call them..
rvb1 said:
I was also having trouble with my Note and finally after speaking to a supervisor, he said I could get any other phone for the upgrade price (except the iphone). I told him I wanted the Note 2. He told me the system would not let him order that since it had not come out yet. This was last Friday. I told him I would wait then. He said he was putting the offer in my case notes. So I plan to call back this Friday and hopefully get the Note 2.
Click to expand...
Click to collapse
What was wrong with your note?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
cypwrx said:
What was wrong with your note?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
Having trouble with calls. I keep fading in and out and my wife is so frustrated she won't answer my calls. I can hear the other party, but they can't hear me and it happens no matter what location I am at.
Mine is up on CL but I'm gonna go the nexus 4 route.
Love my note but I'm ready for vanilla android with speedy updates.
Sent from my SAMSUNG-SGH-I717 using xda premium
I'm with wish on this one...My note 2 will be in my hands tomorrow. I hate to leave this little community. It's always hard leaving when I upgrade because of all the cool people on here. The plus side is that usually most the people get your next phone also. Well, time to travel on...
rvb1 said:
I was also having trouble with my Note and finally after speaking to a supervisor, he said I could get any other phone for the upgrade price (except the iphone). I told him I wanted the Note 2. He told me the system would not let him order that since it had not come out yet. This was last Friday. I told him I would wait then. He said he was putting the offer in my case notes. So I plan to call back this Friday and hopefully get the Note 2.
Click to expand...
Click to collapse
This is a rather long narrative, but it illustrates the inconsistency of dealing with AT&T. I know we have all have read posts in these forums and thought to ourselves that they must be lying, because I tried the same thing, but I did not get that result. So anyway I called this morning to get my upgrade and was told I must have misunderstood, because I had owned my phone for only 8 months and it is impossible to get an upgrade. I said there were supposed to be notes on this, and they said there were, but it was unclear whether it was a standard upgrade or just an early upgrade, and that they were not able to contact the supervisor who I spoke to. They said they still wanted to help and the fourth person I spoke to came up with this elaborate plan. I would add a dummy line for $10 a month and they could have my new phone added to this number. They would give me $150 credit and also credit 6 months of email ($90) so the $10 for the 24 months of my commitment would be a wash. I told him that I did not want any of my plan to change, since much of it is grandfathered rates. He said he could code it so it would stay the same. So right before he was to confirm, he said sorry, I would have to change to a family plan. I said no, and asked him why he could code in this complicated plan, but couldn't do some code for an upgrade. He said he couldn't and after a 2 hour phone conversation I was back at square one. So this afternoon I called back to find out what it would cost me to discontinue service and decided I would switch to another carrier and get a new Note 2. The guy asked me why I was canceling my service, I told him and he said he looked at my account and I have really been put through the wringer. He said he could help, and I said I have heard that line before. About ten minutes later he came back on the line said he had authorized an upgrade and for my inconvenience will deduct $50 from the price and charge me $249.99. He also said he will throw in free priority shipping and I will receive it Monday. After giving him my credit card number and thanking him he said wait, I see your last statement has just come out, to keep you as a valued customer, we will pay that also, I am marking that as paid right now. You could have knocked me over with a feather. As I was typing this, I received my email confirmation that it has already shipped. What a crazy deal.
http://www.phonearena.com/news/HTC-...vember-13-stay-tuned-for-our-coverage_id36513
HTC DROID DNA for Verizon lands on November 13, stay tuned for our coverage
November 20 is quoted as a potential launch date
Agreed, each year I become more and more frustrated with them. Planned on leaving and getting the Note 2 on another carrier but it's cheaper for me to stay with VZW
My contract ends March 2013 so I'm thinking of moving onto my friends T-Mobile line instead of adding a ghost line on my family's just to get the Note 2.
Effing ridiculous.
Dear Verizon,
Due to the poor PR on this phone, my poor fingers will have arthritis for scouring the internet for a simple little date. As an apology for your negligence, I will accept an apology in the form of a Fedex package on my office desk.
Hmm. Maybe I'll buy this, just to pass the time waiting for the Note2. Then, return it once it comes out.
We have 14 days to return a phone, right?
wooties said:
Hmm. Maybe I'll buy this, just to pass the time waiting for the Note2. Then, return it once it comes out.
We have 14 days to return a phone, right?
Click to expand...
Click to collapse
lol I thought about doing the same thing. Yes they do have a 14 day return window, but you have to pay a restocking fee.
Sucks big time. Its even cheaper than the note 2. Am just waiting for other carriers to ramp up their Late coverage
Vzw does suck.
Sent from my ADR6425LVW using xda app-developers app
SFBPro said:
lol I thought about doing the same thing. Yes they do have a 14 day return window, but you have to pay a restocking fee.
Click to expand...
Click to collapse
$35 restocking fee.. to have a sweet phone to play with for ~14 days then get my even more sweet phone... I'm seriously tempted.
It makes sense though if this phone is indeed released on the 20th that they would not want the Note II in-stores on the 23rd as well. It would obviously take away from their DNA sales... but seems so BS to me that this could possibly be a major factor in why we are getting the phone so late, maybe the only factor.
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Wait...so we could get this the 20th and play with it then return it for the Note 2? Oh I'm doing that...
computingwarren said:
Wait...so we could get this the 20th and play with it then return it for the Note 2? Oh I'm doing that...
Click to expand...
Click to collapse
Re-stocking fee. Not worth it IMO, buy some accessories instead.
kimdoocheol said:
Re-stocking fee. Not worth it IMO, buy some accessories instead.
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Click to collapse
I already got plenty for it with the 50% off Samsung code.
Battery and dock for $25, 2 flip case for $40 and 1 tpu for $15
computingwarren said:
I already got plenty for it with the 50% off Samsung code.
Battery and dock for $25, 2 flip case for $40 and 1 tpu for $15
Click to expand...
Click to collapse
Then save up for your new phone, IDK. Getting a phone just to play with it for a few days seems pointless, what happens if you drop it and break it? Scuff it beyond repair, etc... Just isn't worth it IMO.
Well guys, looks like the phone is up on VZW site for preorder 11/19 ship date.
and lol
Battery
2020mAh Standard Li–Ion; non–removable
Usage Time – up to 12.8hrs OR
Standby Time – up to 14.7 days
kimdoocheol said:
Then save up for your new phone, IDK. Getting a phone just to play with it for a few days seems pointless, what happens if you drop it and break it? Scuff it beyond repair, etc... Just isn't worth it IMO.
Well guys, looks like the phone is up on VZW site for preorder 11/19 ship date.
and lol
Battery
2020mAh Standard Li–Ion; non–removable
Usage Time – up to 12.8hrs OR
Standby Time – up to 14.7 days
Click to expand...
Click to collapse
12 hours has to be a joke. Lol that battery is super small.
Talked to a rep and obviously BS'd a bit.
Shawn M.: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Yeah, I wanted to order the note II
You: I just had a question about why is this phone being released so much later than the other carriers?
Shawn M.: Fantastic I am happy to help you.
You: Is it because of the DNA? I can't decide between the two
Shawn M.: No it is because they are selling out very quickly and they are on backorder.
Shawn M.: What do you like about them?
You: I like the stylus one one, but then again since I can get the DNA so much faster I might prefer that
You: But here is my question, so if the stock is filled before the 27th, can we expect the Note II before that date?
Shawn M.: It could happen yes but It will most likely not come before then.
You: A lot of people have said online that the 15th is a possibility, so i'm guessing those are just rumors? I myself was told by a VZW employee at a store near me that this was also true
Shawn M.: It can happen but i don't want to get your hopes up and then it not come early.
Click to expand...
Click to collapse
kimdoocheol said:
Then save up for your new phone, IDK. Getting a phone just to play with it for a few days seems pointless, what happens if you drop it and break it? Scuff it beyond repair, etc... Just isn't worth it IMO.
Well guys, looks like the phone is up on VZW site for preorder 11/19 ship date.
and lol
Battery
2020mAh Standard Li–Ion; non–removable
Usage Time – up to 12.8hrs OR
Standby Time – up to 14.7 days
Click to expand...
Click to collapse
The battery is pretty bad, but what about 16GB storage with no SD card? That right there makes this phone a no for me. All of my apps/games alone cant fit on my Nexus 7 16GB version, and thats with no photos or movies. The screen is apparently one of the primary selling points for this phone. What good is it without the ability to have several HD movies and photos available on the device, in addition to all of your apps/games? I'd rather wait impatiently for Verizon to release the Note II.
Release isn't until the 21st, pre-order starts today.
Going to chat and see if I can get the DNA when it's released and play with it and return for Note 2. Restock isn't a problem. I just got a new job.
Quoting someone from AC because their assessment is correct.
"I dont see how people on a 2gb shared data plan can use this phone without upping their data plan. Which is exactly why Verizon ordered the phone without an microSD slot."
Lol, she didn't seem to enthusiastic.
Khyiera: Hello. Thank you for visiting our chat service. May I help you with your order today?
Austin: I was looking at adding a new line and getting the Note 2. I see the DNA is out before then. My question is, can I add a line, get the DNA, play with it and see if i like it and if i don't, return it for the Note 2 when it releases?
Austin: I know it will be within the 14 day return policy.
Khyiera: Yes you can.
Austin: My main problem was the battery. I see the DNA has a 2000mah battery and Note 2 has a 3100 mah battery and that's a big thing for me.
Austin: But, okay. Just wanted to make sure I could do that. I understand there is a restock fee, how much is it?
Khyiera: $35
Austin: Okay, I appreciate your help today.
Khyiera: No problem!
---------- Post added at 03:23 PM ---------- Previous post was at 03:04 PM ----------
Instead of the DNA, I may switch to a different phone that's cheaper. $200, then $35 and another $100 is expensive.
My GNEX has terrible signal now a days and batter. Gonna have to look and see what's good to use for 2 weeks.
I was thinking of taking the Omate Truesmart to a computer repair place to see if they can fix the bed wifi connectio in my TS or should I wait for the next OTA date?
Wifi and BT use the same connector. Forget the pc repair shop, a phone repair shop is a safer option.
Lokifish Marz said:
Wifi and BT use the same connector. Forget the pc repair shop, a phone repair shop is a safer option.
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Yeah my wifi is no where near as good as my phone's. Since my bluetooth's range (about 2 feet) is also horrible, I figure the wifi is worse than it should be as well. Tried to play around with the connection a few times but it's still not getting better unfortunately. A phone repair shop might be a good idea.
eozdalga said:
Yeah my wifi is no where near as good as my phone's. Since my bluetooth's range (about 2 feet) is also horrible, I figure the wifi is worse than it should be as well. Tried to play around with the connection a few times but it's still not getting better unfortunately. A phone repair shop might be a good idea.
Click to expand...
Click to collapse
The wifi reception on my ts is very good. I can go outside of my house,approx 25 feet from my router and still have two bars of wifi. So it as most definitely your device. You should do as Loki suggested and find a repair shop. By the time Omate has a repair shop set up there will be a ts13
rhineymac said:
The wifi reception on my ts is very good. I can go outside of my house,approx 25 feet from my router and still have two bars of wifi. So it as most definitely your device. You should do as Loki suggested and find a repair shop. By the time Omate has a repair shop set up there will be a ts13
Click to expand...
Click to collapse
In the thread [Q] Bluetooth poor connexion with wireless heaphones/speakers reseatting the connectors of the antenna in the TrueSmart did not solve the issue for everybody. (It did for one person).
Could it be an issue with the antenna in the bracelet, as show in this page?
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http://liliputing.com/2014/01/omate-truesmart-watch-hits-fcc-ships-customers-soon.html
pascalforget said:
In the thread [Q] Bluetooth poor connexion with wireless heaphones/speakers reseatting the connectors of the antenna in the TrueSmart did not solve the issue for everybody. (It did for one person).
Could it be an issue with the antenna in the bracelet, as show in this page?
http://liliputing.com/2014/01/omate-truesmart-watch-hits-fcc-ships-customers-soon.html
Click to expand...
Click to collapse
Interesting pictures. Something there would explain why it's not working.
Is there anyway to safely get to this area in the strap?
I guess you either take it to a repair shop and they open it up and have a look. Or you can wait for omate and there repair center. But considering omates timetable with everything at this point, I would expect not to see any sort of repairs or returns from omate for a very very very long time
rhineymac said:
I guess you either take it to a repair shop and they open it up and have a look. Or you can wait for omate and there repair center. But considering omates timetable with everything at this point, I would expect not to see any sort of repairs or returns from omate for a very very very long time
Click to expand...
Click to collapse
Got a reply from Omate today. They said I would have to wait "months" until they have a repair center set up. Alternatively, I could mail it to them in China, they would test it and send a replacement. They send no timetable for this.
I also called a couple phone repair stores but they didn't think they could handle this as they can't get replacement parts. Also, if its a issue with the sensor in the strap, I'm assuming that they couldn't get there or replace it anyway.
Any thoughts appreciated.
eozdalga said:
Got a reply from Omate today. They said I would have to wait "months" until they have a repair center set up. Alternatively, I could mail it to them in China, they would test it and send a replacement. They send no timetable for this.
I also called a couple phone repair stores but they didn't think they could handle this as they can't get replacement parts. Also, if its a issue with the sensor in the strap, I'm assuming that they couldn't get there or replace it anyway.
Any thoughts appreciated.
Click to expand...
Click to collapse
Most likely your left with two choices then. wait for a repair center. Or take your chances mailing it to china. i will offer this bit of advice. As im sure you know not all backers have been shipped to as of yet. So even if your ts makes it to omate, you will most likely be last on the list to get a new watch. At least until all backers are shipped to. Neither choice looks good. You have waited all this time and either way you will have to wait longer to have a working watch.
I know of one person that shipped his watch back to omate. It took about 3 weeks to a month for omate to recieve it. They still havent shipped him out a replacement. Another person shipped it to them, omate told him it wasnt covered under warrenty, i believe he opened the back and got it wet. Now he has no working watch and no broken watch. Im sorry i cant offer better news. Thers one selling on ebay for $90 cnd
rhineymac said:
Most likely your left with two choices then. wait for a repair center. Or take your chances mailing it to china. i will offer this bit of advice. As im sure you know not all backers have been shipped to as of yet. So even if your ts makes it to omate, you will most likely be last on the list to get a new watch. At least until all backers are shipped to. Neither choice looks good. You have waited all this time and either way you will have to wait longer to have a working watch.
I know of one person that shipped his watch back to omate. It took about 3 weeks to a month for omate to recieve it. They still havent shipped him out a replacement. Another person shipped it to them, omate told him it wasnt covered under warrenty, i believe he opened the back and got it wet. Now he has no working watch and no broken watch. Im sorry i cant offer better news. Thers one selling on ebay for $90 cnd
Click to expand...
Click to collapse
Yeah I was thinking the same thing. There's no way I'd just send it to them after all the waiting to get it in the first place. Cheapest thing I see on ebay is one for $250 with a broken screen!
eozdalga said:
Yeah I was thinking the same thing. There's no way I'd just send it to them after all the waiting to get it in the first place. Cheapest thing I see on ebay is one for $250 with a broken screen!
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Click to collapse
$250 and a broken screen.!!! Wow. Are u in the USA or canada. I'm in Canada. I have a Dev numbered edition that is new, I haven't even turned it on to make sure it works yet. It yours if your close by. I only ask what I paid. I backed three ts. I have one, sold one to a buddy and I still have one left. Its 1\8 1900 Dev numbered version. I think its number 0389. I hadn't planed on selling it but I'd rather see a backer have it.
rhineymac said:
$250 and a broken screen.!!! Wow. Are u in the USA or canada. I'm in Canada. I have a Dev numbered edition that is new, I haven't even turned it on to make sure it works yet. It yours if your close by. I only ask what I paid. I backed three ts. I have one, sold one to a buddy and I still have one left. Its 1\8 1900 Dev numbered version. I think its number 0389. I hadn't planed on selling it but I'd rather see a backer have it.
Click to expand...
Click to collapse
Thanks so much @rhineymac. I'm all the way in SF Bay Area!
My wifi and bluetooth worked well for about two weeks. GPS for a couple days. I'm thinking the only thing this watch really needs now is a good sudden deceleration.
Edit: I remain unconvinced that the watch wants to avoid violence from me, but I fixed the two particular issues from this post. The Wireless/BT connector had popped off and the GPS connector was grounded against a shield on the board.
eozdalga said:
Thanks so much @rhineymac. I'm all the way in SF Bay Area!
Click to expand...
Click to collapse
Actually you are not that far from me. I am in British Columbia Canada. So you are just south of me. I am close to Vancouver. If you want it I will ship. Up to you.
I fixed it
Urgento22 said:
I was thinking of taking the Omate Truesmart to a computer repair place to see if they can fix the bed wifi connectio in my TS or should I wait for the next OTA date?
Click to expand...
Click to collapse
I had the 4-feet WiFi/BT range issue. I followed the advice that it could be the coaxial plug not fully inserted on the mainboard.
I took the thing apart as described In the thread [Q] Bluetooth poor connexion with wireless heaphones/speakers.
And it worked for me. Follow the instructions and all should go well. What could be confusing is that there are three of these tiny connectors but luckily the name of each one is written on the board. I looked for one called "wifi", tried to move it with a tiny screwdriver but the plug was not inserted at all so i could easily see there was a problem. Inserting the plug back in was not that easy because it is so tiny and it must be well centered before you can push it down until you feel a little click but nothing you couldn't do with a little patience. Now, I get a 30-feet range in BT and even more in WiFi.
Hey guys,
I wrote my statement to poor wlan/bt here: http://forum.xda-developers.com/showpost.php?p=61391466&postcount=46
hope someone can confirm the ranges!