I was thinking of taking the Omate Truesmart to a computer repair place to see if they can fix the bed wifi connectio in my TS or should I wait for the next OTA date?
Wifi and BT use the same connector. Forget the pc repair shop, a phone repair shop is a safer option.
Lokifish Marz said:
Wifi and BT use the same connector. Forget the pc repair shop, a phone repair shop is a safer option.
Click to expand...
Click to collapse
Yeah my wifi is no where near as good as my phone's. Since my bluetooth's range (about 2 feet) is also horrible, I figure the wifi is worse than it should be as well. Tried to play around with the connection a few times but it's still not getting better unfortunately. A phone repair shop might be a good idea.
eozdalga said:
Yeah my wifi is no where near as good as my phone's. Since my bluetooth's range (about 2 feet) is also horrible, I figure the wifi is worse than it should be as well. Tried to play around with the connection a few times but it's still not getting better unfortunately. A phone repair shop might be a good idea.
Click to expand...
Click to collapse
The wifi reception on my ts is very good. I can go outside of my house,approx 25 feet from my router and still have two bars of wifi. So it as most definitely your device. You should do as Loki suggested and find a repair shop. By the time Omate has a repair shop set up there will be a ts13
rhineymac said:
The wifi reception on my ts is very good. I can go outside of my house,approx 25 feet from my router and still have two bars of wifi. So it as most definitely your device. You should do as Loki suggested and find a repair shop. By the time Omate has a repair shop set up there will be a ts13
Click to expand...
Click to collapse
In the thread [Q] Bluetooth poor connexion with wireless heaphones/speakers reseatting the connectors of the antenna in the TrueSmart did not solve the issue for everybody. (It did for one person).
Could it be an issue with the antenna in the bracelet, as show in this page?
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http://liliputing.com/2014/01/omate-truesmart-watch-hits-fcc-ships-customers-soon.html
pascalforget said:
In the thread [Q] Bluetooth poor connexion with wireless heaphones/speakers reseatting the connectors of the antenna in the TrueSmart did not solve the issue for everybody. (It did for one person).
Could it be an issue with the antenna in the bracelet, as show in this page?
http://liliputing.com/2014/01/omate-truesmart-watch-hits-fcc-ships-customers-soon.html
Click to expand...
Click to collapse
Interesting pictures. Something there would explain why it's not working.
Is there anyway to safely get to this area in the strap?
I guess you either take it to a repair shop and they open it up and have a look. Or you can wait for omate and there repair center. But considering omates timetable with everything at this point, I would expect not to see any sort of repairs or returns from omate for a very very very long time
rhineymac said:
I guess you either take it to a repair shop and they open it up and have a look. Or you can wait for omate and there repair center. But considering omates timetable with everything at this point, I would expect not to see any sort of repairs or returns from omate for a very very very long time
Click to expand...
Click to collapse
Got a reply from Omate today. They said I would have to wait "months" until they have a repair center set up. Alternatively, I could mail it to them in China, they would test it and send a replacement. They send no timetable for this.
I also called a couple phone repair stores but they didn't think they could handle this as they can't get replacement parts. Also, if its a issue with the sensor in the strap, I'm assuming that they couldn't get there or replace it anyway.
Any thoughts appreciated.
eozdalga said:
Got a reply from Omate today. They said I would have to wait "months" until they have a repair center set up. Alternatively, I could mail it to them in China, they would test it and send a replacement. They send no timetable for this.
I also called a couple phone repair stores but they didn't think they could handle this as they can't get replacement parts. Also, if its a issue with the sensor in the strap, I'm assuming that they couldn't get there or replace it anyway.
Any thoughts appreciated.
Click to expand...
Click to collapse
Most likely your left with two choices then. wait for a repair center. Or take your chances mailing it to china. i will offer this bit of advice. As im sure you know not all backers have been shipped to as of yet. So even if your ts makes it to omate, you will most likely be last on the list to get a new watch. At least until all backers are shipped to. Neither choice looks good. You have waited all this time and either way you will have to wait longer to have a working watch.
I know of one person that shipped his watch back to omate. It took about 3 weeks to a month for omate to recieve it. They still havent shipped him out a replacement. Another person shipped it to them, omate told him it wasnt covered under warrenty, i believe he opened the back and got it wet. Now he has no working watch and no broken watch. Im sorry i cant offer better news. Thers one selling on ebay for $90 cnd
rhineymac said:
Most likely your left with two choices then. wait for a repair center. Or take your chances mailing it to china. i will offer this bit of advice. As im sure you know not all backers have been shipped to as of yet. So even if your ts makes it to omate, you will most likely be last on the list to get a new watch. At least until all backers are shipped to. Neither choice looks good. You have waited all this time and either way you will have to wait longer to have a working watch.
I know of one person that shipped his watch back to omate. It took about 3 weeks to a month for omate to recieve it. They still havent shipped him out a replacement. Another person shipped it to them, omate told him it wasnt covered under warrenty, i believe he opened the back and got it wet. Now he has no working watch and no broken watch. Im sorry i cant offer better news. Thers one selling on ebay for $90 cnd
Click to expand...
Click to collapse
Yeah I was thinking the same thing. There's no way I'd just send it to them after all the waiting to get it in the first place. Cheapest thing I see on ebay is one for $250 with a broken screen!
eozdalga said:
Yeah I was thinking the same thing. There's no way I'd just send it to them after all the waiting to get it in the first place. Cheapest thing I see on ebay is one for $250 with a broken screen!
Click to expand...
Click to collapse
$250 and a broken screen.!!! Wow. Are u in the USA or canada. I'm in Canada. I have a Dev numbered edition that is new, I haven't even turned it on to make sure it works yet. It yours if your close by. I only ask what I paid. I backed three ts. I have one, sold one to a buddy and I still have one left. Its 1\8 1900 Dev numbered version. I think its number 0389. I hadn't planed on selling it but I'd rather see a backer have it.
rhineymac said:
$250 and a broken screen.!!! Wow. Are u in the USA or canada. I'm in Canada. I have a Dev numbered edition that is new, I haven't even turned it on to make sure it works yet. It yours if your close by. I only ask what I paid. I backed three ts. I have one, sold one to a buddy and I still have one left. Its 1\8 1900 Dev numbered version. I think its number 0389. I hadn't planed on selling it but I'd rather see a backer have it.
Click to expand...
Click to collapse
Thanks so much @rhineymac. I'm all the way in SF Bay Area!
My wifi and bluetooth worked well for about two weeks. GPS for a couple days. I'm thinking the only thing this watch really needs now is a good sudden deceleration.
Edit: I remain unconvinced that the watch wants to avoid violence from me, but I fixed the two particular issues from this post. The Wireless/BT connector had popped off and the GPS connector was grounded against a shield on the board.
eozdalga said:
Thanks so much @rhineymac. I'm all the way in SF Bay Area!
Click to expand...
Click to collapse
Actually you are not that far from me. I am in British Columbia Canada. So you are just south of me. I am close to Vancouver. If you want it I will ship. Up to you.
I fixed it
Urgento22 said:
I was thinking of taking the Omate Truesmart to a computer repair place to see if they can fix the bed wifi connectio in my TS or should I wait for the next OTA date?
Click to expand...
Click to collapse
I had the 4-feet WiFi/BT range issue. I followed the advice that it could be the coaxial plug not fully inserted on the mainboard.
I took the thing apart as described In the thread [Q] Bluetooth poor connexion with wireless heaphones/speakers.
And it worked for me. Follow the instructions and all should go well. What could be confusing is that there are three of these tiny connectors but luckily the name of each one is written on the board. I looked for one called "wifi", tried to move it with a tiny screwdriver but the plug was not inserted at all so i could easily see there was a problem. Inserting the plug back in was not that easy because it is so tiny and it must be well centered before you can push it down until you feel a little click but nothing you couldn't do with a little patience. Now, I get a 30-feet range in BT and even more in WiFi.
Hey guys,
I wrote my statement to poor wlan/bt here: http://forum.xda-developers.com/showpost.php?p=61391466&postcount=46
hope someone can confirm the ranges!
Related
I have contacted Verizon customer support about the dropped/missing call issue in order to get a replacement droid charge, x2 or a inc 2. I have had no luck in getting a offer to replace the fassy with one of the above. Does anyone have any solutions/suggestions as to how to get vzw to replace the fascinate?
Various threads have referenced all the information that you need. In observation of that fact I give you this:
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Now so that I don't leave you without bing helpful at all I shall link you to the thread that has been linked to numerous times already: http://community.vzw.com/t5/Samsung...ate-didn-t-help-PROBLEM-IS/td-p/569326/page/2
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
True, but if the company has itself found a flaw in the phone they need to replace what is faulty. I have been going through the threads and wanted to see if anyone had and information to help. I was told by CS at Verizon that if was likely my google forwarding that was making me miss calls. Yes, I miss calls. Most here are not committing fraud btw, that is just your opinion. I believe I speak the truth when I say most fassy owners miss calls. I never have this problem on my droid 1 or NV-touch.
While I agree that some are probably over exaggerating their problems in order to get a new device, it is a problem nonetheless. If it was nothing more than your standard cellular issues then this program would not be offered.
Not even close to fraud. Perhaps somewhat unethical (if you haven't noticed the issue).
Sent from my I500 using XDA App
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
I hate to contradict you, but it is a legitimate problem. You're slightly mistaken: many people have the problem, but at least in my case, I thought it was a software issue related to rooting/flashing custom ROMs. However, once the bulletin came out that it was a Samsung issue, we took advantage of it. It's a real problem - I spoke directly with Samsung (not Verizon) tech support, and they said that there is a team working to resolve the issue as we speak. So, perhaps it is a bit unethical. However, it is completely within our bounds as paying customers to do so.
I didn't even plan to ask for a replacement until my phone missed the call from my (now) boss offering me a job. When you have a job, you can't afford to miss a quarter of your calls.
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
duuurp said:
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
Click to expand...
Click to collapse
...tell me about it.
So I went to a Verizon store and they said that they were out of replacement models for the time being.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Sorry but when calls are not recieved or Text are missed, then wi/fi does not work and neither does GPS there is a problem with the phone. This is my wifes and never been rooted. I am calling today to see what they say. I have already done factory rest/data wipe. Did not help.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Do your homework before you post stupid and wrong stuff. I talked with Samsung customer support about the offer and the replacements, their supervisor said it is Samsung that is providing the Charge, as well ad other devices, some from competitors for those who want nothing to do with Samsung devices anymore, because ALL SCH-I500 devices are having serious call and data issues, they are doing it voluntarily trying to make it right with their customers. Samsung understands there is a very real problem with the I-500 phones, they have not, at the time I spoke to them, figured out what exactly it is or how to fix it. Their decision to do this is great from a customer service point of view. If it's broke and they can't fix it, they should replace it. Would you just accept a car being a lemon and the dealer/manufacturer saying sorry quit whining about, NO you'd take their ass to court, why should this be different, because it's a phone, get real.
Sent from my SCH-I510 using XDA Premium App
All right, everyone chill now... No need for another flame war As for the vzw rep: I'm not convinced he/she is being completely honest with you - if you're planning to call customer service again, ask for tier 2 support - they are reported to be more inclined to help you. If you go to the vzw store again, perhaps a different vzw store is near where you live - try going there
Another Fascinating post by my XDA app...
I would rather they fix the issues. I love the screen, size and weight of the Fascinate. IMHO, it's better than the replacement options. Of course, before my 1 yr is up, I may look into taking advantage of my warranty, if it's not fixed.
Sent from my SCH-I500 using XDA App
I went to another store any they offered a replacement and when the rep looked at his screen for ordering he said it showed 0 for quantity. I called CS and told them that I had been offered a replacement and right away I was put through to tier2. The tier2 person told me that I could have either a DX2 of DI2, then he put me through to another person. I asked that person about the Samsung charge and he told me that the Charge can only be ordered in-store as his system does not allow for the Charge to be ordered as a replacement kit although it is offered as an option. I will be going back to the VZW Corporate store to try to get my Charge (fingers crossed).
***Update***
Getting the Charge 2nd day mail!
I wonder when the Galaxy S2 will come out and if it will be offered as a replacement, if everything isn't fixed on the Fascinate by then.
I called tonight only offered another Fassy which is fine I just want a phone for my wife that works. I will put it through its paces to make sure it is good to go. They did say it should have all updates already.
Yeah I called and told them my problems with missed calls. to tell the truth I didn't even notice a problem till my wife tried to call me a bunch of times and my phone never rang or anything, then it happened to my wifes phone. My mother even said there were days she couldn't reach me because of it. I just asked if there was a way to fix it she said to do a factory reset did that didn't help. Then i was offered the x2 Dinc2 and the charge. she said for us to go to the store and see which one I liked better then to call back with my choice. I'm getting the Dinc2 when they get one in and my wife chose the x2.
But if they said that a fix was getting ready to come down the line I would have kept the fassy my wife and I love the phone. But we need it to be a phone.
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
xwhofarted said:
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
Click to expand...
Click to collapse
Unless you voided your warranty, everyone should have a warranty on the Fascinate since it has not been out more then a year.
well i purchased this phone from ebay and they gave me the run around. and wouldn't do anything for me.
Well, got my Prime back yesterday. I sent it in two weeks prior due to the screen seperating from the back along the top edge. Needless to say, after seeing some of the threads around here, I was not exactly expecting the best. However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...and, within two weeks, the Prime arrived back, fixed, no creaks, no light bleed other than the tiny bit down by the home and menu icons that was always there, and in fine working order. The wifi even "seems" a little stronger. I haven't done any scientific tests but it works better and faster downstairs than it did before. So, I am pretty pleased that the issue is resolved.
I'm still a bit leary of the tablet since it started coming apart on it's own, and time will tell, but I can at least say the RMA experience went about as well as it could have.
Wow thats the quickest turn around I've seen from Asus. But I guess your issue was regarding the bezel and did not require any engineering tests. Some of the top tabs were probably broken causing the bezel to separate from the purple back. They probably just put a new bezel and sent it right out.
cyberhound said:
However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...
Click to expand...
Click to collapse
did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
jaypm said:
did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
Click to expand...
Click to collapse
Went to Texas. As for the shipping...during the conversation with the CS rep, I likened paying for shipping on the 25 day old tablet which was under warranty to my buying a new car, having it break on the side of the road in the first year due a major mechanical issue and then having to pay for towing. Yes, someone has to pay to get the car to the dealership (and that may be me up front), but if the problem is a warranty problem, then I would expect to be reimbursed. So, asked that if I paid to get the tablet to Texas, would I be reimbursed if the tablet had a warrantable defect. I was told no, but then the CS rep offered to have shipping paid for if I covered the boxing. I took the deal.
I had a really positive RMA experience as well. Like some other members here, I was contacted by ASUS_USA via pm and was told to return the tablet for RMA but when they found out that I already have an outstanding RMA (called in couple days earlier) they offered to send in a replacement instead of fixing mine. I gladly accepted the offer.
Asus covered both way overnight shipping via Fedex and I received my shiny new TP within 10 days.
P.S. I sent mine to Asus US HQ i.e. California.
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
My RMA has been sitting since 02/01/12 in WB5 waiting status for wifi and gps issues.
I am not sure if Asus has changed their RMA mailing policy or that I just got lucky but a few days ago I also had to create an RMA. After the CSR and I came to the conclusion that my unit was indeed defective he immediately created a prepaid shipping label to Texas and emailed me both the RMA and Fedex label. At no time did I have to haggle for a prepaid shipping label. He just automatically did it without asking.
I was courteous and friendly the whole hour while on the phone with him so maybe that helped?
For those who are curious as to why I had to RMA, I believe a cable for my primes display popped out of its socket. Consequently the unit still ran as usual but I was unable to see images unless I plugged my tablet to a monitor via hdmi. I was hesitant to open up my prime in fear of scratching the unit and sadly my return window with Newegg passed just 2 days prior, so my only option was to RMA.
Hope that helps others looking to RMA.
I'm having a horrible time so far with mine. I sent it in because 1) the power adapter wasn't charging after being plugged in and 2) the plastic piece inside the power (dock) port broke off when I was trying to plug it in.
It took 3 days after I sent it in for status to change to WF4 (customer induced damage). I called the phone number, and they told me to wait for an email about it. Two days later, I get the email. I reply to protest, and get a prompt response From Megan Nesmith saying that they were going to check with the technician. That was a week ago, and I haven't heard anything back even when I've emailed asking for an update twice.
I called the phone number again, and they couldn't tell me anything. Theoretically, my case has been "escalated" and they'll be contacting me soon, but who knows how long that will take.
So at this point, I have no idea what's going on with it. I'm just hoping they don't ship it back to me like they threatened to in the original email about it (if I didn't pay by 2/14).
What town in Texas are you sending to?
jbarboni said:
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
Click to expand...
Click to collapse
same here 3 weeks and no status change
hogwilson said:
What town in Texas are you sending to?
Click to expand...
Click to collapse
The service senter in Grapevine, TX. Admittedly I am very nervious from all the horror stories that I have looked over. However, so far all is well.
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
Noev said:
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
Click to expand...
Click to collapse
mine was in house for two days before it got opened, but only a day in repair status, and then shipped.
Sent mine out on the 24th of January, in repair status on the 27th. No status change on february 14th, called ASUS and case got escalated, to find out what was the hold up. Got email that very night with a fedex tracking number, says will be delivered on the 16th. Keeping fingers crossed everything is working right.
By the way problem was WIFI/BT drop issue. When I called tech support the first time, they talked me through a hard reset, which did not fix problem, then received a call later that day, rep immediately setup rma and sent me shipping info which ASUS paid for. All I had to do was provide the shipping box.
Very happy with customer sevice, hopefully will be happy with tablet too.
ASUS #1 Customer Service
1) Bought TFP.
2) Non existing GPS, super weak wifi (barely connected to router upstairs that even my 3 year old phone could connect to)
3) Called ASUS, guy said that the Prime actually has AGPS but not the GPS they advertised. So I complained and they offered me a refund.
4) I sent Prime in with expresspost and my own money hoping I could get my refund ASAP.
5) 3 days after Prime delivered, my RMA number still doesn't work. So I called them and they told me that they will escalate the issue and the RMA number will work within 1 week.
6) 1 week later. Surprise! Still doesnt work. Called them again. Guy gave me a new RMA number (which never worked). Told me that they are gonna repair my Prime and send it back. *Facepalm*. They told me that GPS can actually be fixed, I told them that that is stupid and I was promised a refund and that I already bought something. So then the guy said they will refund it.
7) Told me to wait for a email telling me to send in my invoice.
8) 2 weeks later. Guess what? No invoice BUT!! Surprise! They emailed me telling me that my Prime is being shipped back to me.
9) YAY! More dealing with ASUS.
So basically, now I wasted $50 shipping my Prime to RMA, $30 on a screen protector, $40 on a case, hours of calling ASUS and I still have not gotten my refund. It has been almost 2 months.
If anyone from ASUS reads this can you just give me my money?
UPDATE:
10) Called ASUS and asked why the hell they're shipping the tablet back to me. Told me I will get contacted within 48 Hours.
11) Get email two days later saying that they will buyback my Prime. Told me to email them my invoice and address to mail cheque. Finally I though.
12) Then later I get an email telling me to send my Prime in. WTF? It has been there since March 14.
13) Call ASUS again and ask WTF again. Say it is file and they will escalate the issue.
14) RMA numbers still don't work so I have no way of finding out what the status is.
15) Email ASUS and ask them why they sent me an email telling me to send my Prime in and that my Prime is already in their RMA center.
16) Get an email back from the same guy saying that they attached the shipping label for me to send my stuff back. =.=
Seriously ASUS. Do you feel any shame about your customer service? I can attach all the emails and the 2 RMA numbers that never worked and the shipping confirmation if you want.
I don't think I am ever buying from ASUS ever again.
Why do people contact Asus directly and expect them to fix everything and give you money back.. Maybe it works different in USA than in Sweden.
- If I buy a product and have problems I contact the store were in bought it.
- If the product don't work as expected I go to the store were i bought it and return it.
And why do people think that there will be a magical fix. Have been well known that the GPS isn't the best and that the WIFI is little weaker.
This things you notice after some days and you can make one of following decision
A.- Keep it and accept how it works
B - Return it and get something else that meet your needs.
I don't use the product for several weeks and spend most of the time complaining on the Internet how stupid Asus and everybody is that have "stolen" my money.
Asus Prime & Tapatalk
xGary said:
ASUS #1 Customer Service
1) Bought TFP.
2) Non existing GPS, super weak wifi (barely connected to router upstairs that even my 3 year old phone could connect to)
3) Called ASUS, guy said that the Prime actually has AGPS but not the GPS they advertised. So I complained and they offered me a refund.
4) I sent Prime in with expresspost and my own money hoping I could get my refund ASAP.
5) 3 days after Prime delivered, my RMA number still doesn't work. So I called them and they told me that they will escalate the issue and the RMA number will work within 1 week.
6) 1 week later. Surprise! Still doesnt work. Called them again. Guy gave me a new RMA number (which never worked). Told me that they are gonna repair my Prime and send it back. *Facepalm*. They told me that GPS can actually be fixed, I told them that that is stupid and I was promised a refund and that I already bought something. So then the guy said they will refund it.
7) Told me to wait for a email telling me to send in my invoice.
8) 2 weeks later. Guess what? No invoice BUT!! Surprise! My Prime has been shipped back to me.
9) YAY! More dealing with ASUS.
So basically, now I wasted $50 shipping my Prime to RMA, $30 on a screen protector, $40 on a case, hours of calling ASUS and I still have not gotten my refund. It has been almost 2 months.
If anyone from ASUS reads this can you just give me my money?
Click to expand...
Click to collapse
What an awful story. I can feel your frustration through your post. I really hope Asus or Gary can set things right for you.
Andreas527 said:
Why do people contact Asus directly and expect them to fix everything and give you money back.. Maybe it works different in USA than in Sweden.
- If I buy a product and have problems I contact the store were in bought it.
- If the product don't work as expected I go to the store were i bought it and return it.
And why do people think that there will be a magical fix. Have been well known that the GPS isn't the best and that the WIFI is little weaker.
This things you notice after some days and you can make one of following decision
A.- Keep it and accept how it works
B - Return it and get something else that meet your needs.
I don't use the product for several weeks and spend most of the time complaining on the Internet how stupid Asus and everybody is that have "stolen" my money.
Asus Prime & Tapatalk
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Click to collapse
Perhaps it does work differently over there. Because ASUS had promised that they would fully refund if people thought that their GPS feature was false advertising. And this is barely complaining. I simply listed what I am going through with ASUS right now. Perhaps after reading what Ive gone through you perceived that it was a negative experience and that ASUS stole my money. The fact is that my Prime has arrived in their facility since last month and I have gone through 2 RMA numbers that never worked and 4 phone calls to ASUS.
Andreas527 said:
Why do people contact Asus directly and expect them to fix everything and give you money back.. Maybe it works different in USA than in Sweden.
- If I buy a product and have problems I contact the store were in bought it.
- If the product don't work as expected I go to the store were i bought it and return it.
And why do people think that there will be a magical fix. Have been well known that the GPS isn't the best and that the WIFI is little weaker.
This things you notice after some days and you can make one of following decision
A.- Keep it and accept how it works
B - Return it and get something else that meet your needs.
I don't use the product for several weeks and spend most of the time complaining on the Internet how stupid Asus and everybody is that have "stolen" my money.
Asus Prime & Tapatalk
Click to expand...
Click to collapse
What he said.
Have you contacted Gary with your serial number and information? Others have done this and Gary has managed to help them very effectively.
Sent from my Galaxy Nexus using XDA
xGary said:
ASUS #1 Customer Service
8) 2 weeks later. Guess what? No invoice BUT!! Surprise! My Prime has been shipped back to me.
Click to expand...
Click to collapse
My question is since they said they can fix the GPS..... did they when you got your prime back?
junrider said:
My question is since they said they can fix the GPS..... did they when you got your prime back?
Click to expand...
Click to collapse
What I meant was that they sent me an email telling me that my Prime has been shipped to me. Sorry for the misunderstanding.
xGary said:
What I meant was that they sent me an email telling me that my Prime has been shipped to me. Sorry for the misunderstanding.
Click to expand...
Click to collapse
I just got my RMA email from support... Reading your email makes me real nervous about sending my TP in for service (broken connector\charger port).
---------- Post added at 04:01 PM ---------- Previous post was at 03:55 PM ----------
Andreas527 said:
Why do people contact Asus directly and expect them to fix everything and give you money back.. Maybe it works different in USA than in Sweden.
- If I buy a product and have problems I contact the store were in bought it.
- If the product don't work as expected I go to the store were i bought it and return it.
And why do people think that there will be a magical fix. Have been well known that the GPS isn't the best and that the WIFI is little weaker.
This things you notice after some days and you can make one of following decision
A.- Keep it and accept how it works
B - Return it and get something else that meet your needs.
I don't use the product for several weeks and spend most of the time complaining on the Internet how stupid Asus and everybody is that have "stolen" my money.
Asus Prime & Tapatalk
Click to expand...
Click to collapse
I agree that you shouldn't complain to high heaven about your, but I do expect a company to stand by there product... that means repair, replace and if necessary refund if the customer isn't happy.
Updates
go2mo2 said:
Have you contacted Gary with your serial number and information? Others have done this and Gary has managed to help them very effectively.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Yes, and when you contact Gary, do it via email (not PM), include your contact info in the email, and be polite. The old saying holds true here: you catch more bees with honey.
I think part of the problem here in general is that ASUS has no formal process for managing returns like this. They don't sell to end users, and so giving refunds is probably a manual process within a pretty complex organization. While it seems to have gone (fairly) well for some, there are bound to be instances where the system breaks down.
I understand the frustration--I'd be pretty upset myself. All I can say is, I do believe that ASUS is trying hard to do the right things. It's just that this whole thing is being handled well outside of their usual processes, and that always causes problems with companies like ASUS.
OP is
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by asus.
I believe by March they had already taken GPS out of their list of features. That was done back in January. Sorry you are going through troubles with the refund though.
Sent from my Transformer Prime TF201 using xda premium
I was wondering what are people's experiences dealing with the HTC one gap issue with a phone that is purchased from tmobile. Is it better go through tmobile for an exchange or should I contact HTC for the replacement? Which way would be faster to get a replacement? I bought it off tmobile's online store if that makes any difference.
I got my phone on the tenth of may and since I'm overseas until June eighth I would be almost a month with the phone if that will make a difference in trying to get a replacement.
The gap issue that I have is on both the top and bottom of the phone. I can actually press the two parts together making it feel and look flimsy.
Obscurelight said:
I was wondering what are people's experiences dealing with the HTC one gap issue with a phone that is purchased from tmobile. Is it better go through tmobile for an exchange or should I contact HTC for the replacement? Which way would be faster to get a replacement? I bought it off tmobile's online store if that makes any difference.
I got my phone on the tenth of may and since I'm overseas until June eighth I would be almost a month with the phone if that will make a difference in trying to get a replacement.
The gap issue that I have is on both the top and bottom of the phone. I can actually press the two parts together making it feel and look flimsy.
Click to expand...
Click to collapse
I have a decent gap that bothered me, but I was reluctant to ship my device and wait a week to get another one, that may also have issues. Since I ordered my One by calling Tmobile, they said I would have to ship it to a return center and what not. But, I've thought about checking if any nearby retail store have any that I could perhaps swap with. You could always try that, or worst case senario, call Tmobile and ship it out to them.
So far, I have decided not to return my device, due to having to pay for shipping and perhaps a restocking free, and being without a phone for the time being. No one has notice the gap that has seen my phone unless I point it out also.
Evolancer13 said:
Since I ordered my One by calling Tmobile, they said I would have to ship it to a return center and what not...
Click to expand...
Click to collapse
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
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JFigure said:
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
Click to expand...
Click to collapse
I was not aware of this. Its been no more than a week since I have had the phone. I'll stop by a store after work and see if they can help, I'm always doubtful when dealing with T-maybe.
Evolancer13 said:
I was not aware of this. Its been no more than a week since I have had the phone. I'll stop by a store after work and see if they can help, I'm always doubtful when dealing with T-maybe.
Click to expand...
Click to collapse
make sure it's a corporate store and not an authorized retailer.
JFigure said:
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
Click to expand...
Click to collapse
Wow that would be great if I can get an in store exchange since ill be 29 days with the phone when I get back into the US. I'll give it a try thanks
Obscurelight said:
Wow that would be great if I can get an in store exchange since ill be 29 days with the phone when I get back into the US. I'll give it a try thanks
Click to expand...
Click to collapse
To get instore replacement, it would have had to come from a store.
If it came through care, goto a store and do a warranty swap. They mail you a new one, you mail yours back in the same prepaid box.
JFigure said:
To get instore replacement, it would have had to come from a store.
If it came through care, goto a store and do a warranty swap. They mail you a new one, you mail yours back in the same prepaid box.
Click to expand...
Click to collapse
So if I understand correctly since I bought my phone online, I go to a corporate store and request that they give me a warranty swap. Then they will send me a phone and I simply use the same box to send my old phone back to them? Or do i call customer care for my replacement?
Obscurelight said:
So if I understand correctly since I bought my phone online, I go to a corporate store and request that they give me a warranty swap. Then they will send me a phone and I simply use the same box to send my old phone back to them?
Click to expand...
Click to collapse
Yes, exactly. Sorry for not being more clear.
If you don't have insurance they charge $20 your next bill. If you do have insurance they only charge $5.
The replacement is overnighted.
JFigure said:
Yes, exactly. Sorry for not being more clear.
If you don't have insurance they charge $20 your next bill. If you do have insurance they only charge $5.
The replacement is overnighted.
Click to expand...
Click to collapse
I live in Louisville and the way they do it here is if they have the phone in stock then they will replace it right then and there and if they don't have any in stock then they will send you a replacement overnight. I've done this with my HTC sensation, and galaxy s3. A few of my friends have done the same with there phones. And of course it's $5 for replacement unless there's physical damage done by the user that's not a defect then you would have to get a warranty exchange thought insurance
Sent from my HTC One using xda app-developers app
Mine has similar gaps, and sharp edges, but I bought a case for it and haven't thought of them since. I even paid full price for it. Its not the first time, I had an iPhone before and same ****, only after the 4th iPhone that came right. I just want to use the phone and not care about this since its in a case anyway. Plus I don't have issues where small things like this bug me
Is there a better way to contact Omate?
My wrist strap broke within two weeks of receiving the watch. I only wore it a handful of times. I haven't been able to use this watch for months. My emails continue to go un answered.
replacement
I too had a broken wristband.
My problem was that I had opened my watch to insert a SD card and that voided my warranty.
To that day I can't find a replacement strap on the internet.
If you didn't void the warranty keep contacting them through their various emails.
I think they are not going to fix your broken strap under warranty, because you cannot prove you didn't strap it on too tight or nick it or play water polo with it on or whatever excuse is convenient.
Real reason is that they have no replacement straps to sell you and its not worth their trouble to support existing customers and backers.
Sent from my VS985 4G using Tapatalk
Replacement part
Actually I sent them an email stating that my band was faulty and they agreed to send me a replacement band so long as I acknowledge my warranty would be void afterwards. They sent it and I replaced it myself. My WIFI and GPS now work and I'm happy. Shipping the watch to china and hoping to get a new one was just too risky for me. Also that shipping would be pretty costly. I included an exert of the conversation.
I emailed them at [email protected]
Omate: "Ok we can send you a new strap at the end of August. However are you sure you will be able to change it by yourself?
We will ship you the item when we will have a written confirmation that you realise the reparation under your own responsibility and that you are aware your TrueSmart will be not covered anymore by our warranty.
Please, let me know your final choice."
me: "Yes that will be fine. I can repair it myself. And understand it would void my warranty. Thank you. I only need the wifi/bluetooth/gps band not the gsm, it works fine"
Omate: "Your strap will be shipped tomorrow at the same address than you gave us for your TrueSmart.
Your tracking number will be (removed). It is normal if it is not working in the first days, it will start working when it will be in Hong Kong.
Have a nice day"
Slithica said:
Actually I sent them an email stating that my band was faulty and they agreed to send me a replacement band so long as I acknowledge my warranty would be void afterwards. They sent it and I replaced it myself. My WIFI and GPS now work and I'm happy. Shipping the watch to china and hoping to get a new one was just too risky for me. Also that shipping would be pretty costly. I included an exert of the conversation.
I emailed them at [email protected]
Omate: "Ok we can send you a new strap at the end of August. However are you sure you will be able to change it by yourself?
We will ship you the item when we will have a written confirmation that you realise the reparation under your own responsibility and that you are aware your TrueSmart will be not covered anymore by our warranty.
Please, let me know your final choice."
me: "Yes that will be fine. I can repair it myself. And understand it would void my warranty. Thank you. I only need the wifi/bluetooth/gps band not the gsm, it works fine"
Omate: "Your strap will be shipped tomorrow at the same address than you gave us for your TrueSmart.
Your tracking number will be (removed). It is normal if it is not working in the first days, it will start working when it will be in Hong Kong.
Have a nice day"
Click to expand...
Click to collapse
You are so lucky!
The Cables going into my wristband were broken from the beginning. I told omate about that Problem and got an email from Laurent Lepen who told me that because I openend the device and found the problem myself they are not responsible anymore.
Since then I have tried to find a replacement strap somwhere on the Internet (3 1/2 months that is) without any luck!
parabel81 said:
You are so lucky!
The Cables going into my wristband were broken from the beginning. I told omate about that Problem and got an email from Laurent Lepen who told me that because I openend the device and found the problem myself they are not responsible anymore.
Since then I have tried to find a replacement strap somwhere on the Internet (3 1/2 months that is) without any luck!
Click to expand...
Click to collapse
Mine was broken from the start as well. I didn't mention I opened it beforehand however. Sorry for the issue with yours. Good luck.
How to change the strap?
Could you make a descriptions of steps?
Thanks
Slithica said:
Mine was broken from the start as well. I didn't mention I opened it beforehand however. Sorry for the issue with yours. Good luck.
Click to expand...
Click to collapse
Strap changes
phyzjqk said:
Could you make a descriptions of steps?
Thanks
Click to expand...
Click to collapse
Pay attention to how the two wires are connected they will need to be maneuvered into the same position upon reconnection.
1. Open the watch, unscrew all 4 screws.
2. Remove the plastic cover under the battery, it has 2 screws on it I believe.
3. use a pin or something small like a paperclip to push the pin out of the watch band. This will require some force.
In most cases you'll be replacing a broken watchband so I simply cut the little wires that led to it, in this case two of them, one for wifi the other for GPS. Then the watch band falls off.
Cutting the wires prevents damage to the sealant.
4. Put the new one back on and attach it with the pin you removed before.
5. Go through hell trying to get the tiny network pins attached. OH GAWD this took me I swear 30 minutes. They are tiny and the wires are too long and they have to be turned just right to barely fit and connect.
This is only a guide for the wifi/GPS band since that is the one I replaced.
Hope that you can get this sorted out.