[Q] Build Quality Issues on HTC One Silver - AT&T HTC One (M7)

Hi,
its been a while since im going back and forth between HTC One Black and Silver.
just today, i watched a video which pointed out few flaws with Silver's build quality.
- gaps on top speaker of this model.
- sharp edge when you run your finger down from top speaker metal side toward the screen.
- feeling slight difference of depth in metal and screen when you run your finger down from speakers to screen.
it seems that these flaws have not been seen on Black version of HTC One.
here is the link to the video:
http://www.youtube.com/watch?v=rzUGpKFb97M
I've asked the owner of the video for confirmation on if all of Silver models are like this. but there is no answer yet.
so, i went to the store and checked the Silver model, and YES all those issues were there on the Silver Model.
so i want you guys to confirm what video says about that all silver models have these issues and black ones don't !
Thank you.

I did notice the Black version has very little, if zero build quality issues. The display still had some stuck pixels in my experience though. Take that with a grain of salt though, I've had THE worst luck.

keving9012 said:
I did notice the Black version has very little, if zero build quality issues. The display still had some stuck pixels in my experience though. Take that with a grain of salt though, I've had THE worst luck.
Click to expand...
Click to collapse
Two Black HTC Ones. Waiting on 3rd. Had stuck pixels But otherwise..nope.

megamaster2 said:
Two Black HTC Ones. Waiting on 3rd. Had stuck pixels But otherwise..nope.
Click to expand...
Click to collapse
about these dead pixels, it looks serious considering you've had three BLACK Ones and they all have the same problem !
as stuck pixels are usually caused by production process, is there any chance that i get a phone with no dead pixels and get them later ?!
there is a possible solution to this:
The pixels aren't dead they are just stuck..I got one on mine and I used the app on the play store and let the app run overnight wake up and it's all gone
Click to expand...
Click to collapse
have you used it ?
thank you

I've had my Silver One from the first batch and it has no gaps or other build quality issues, I keep seeing this same type of thread pop up, but I get the impression that at least a majority of users aren't finding problems.

Benygh said:
about these dead pixels, it looks serious considering you've had three BLACK Ones and they all have the same problem !
as stuck pixels are usually caused by production process, is there any chance that i get a phone with no dead pixels and get them later ?!
there is a possible solution to this:
have you used it ?
thank you
Click to expand...
Click to collapse
I think it's a screen thing not a color of phone thing. I tried it once. Didn't work. Didn't try on this one.
Sent from my HTC One using Tapatalk 2

i know its not a color thing, but i've heard and seen lots of places that the black ones have much better build quality and i think this problem with the screen would be rare to see in black ones.
does any one owns a black one ?

I have the silver one and am going to return it (and maybe get the S4). The gap isn't the issue though, the glass is "popping" out of the bottom and right side of the phone. You can push it back and it makes a clicking noise and when i am on the device, you can see the actual glass come down and press against the LCD panel. I want to stick with HTC but i have had many build quality issues with them. I guess i might see if the black is built better. It is pretty sad though as the phone design is beautiful.

Build Quality
Benygh said:
i know its not a color thing, but i've heard and seen lots of places that the black ones have much better build quality and i think this problem with the screen would be rare to see in black ones.
does any one owns a black one ?
Click to expand...
Click to collapse
I had my HTC One Black for 2 days in a case and it hasnt chipped yet and has no problems whatsoever. Battery and Screen are in perfect condition.

Related

Screen/LCD Possible 2 different types of displays/qualities?

Hello, I just got a Thunderbolt through my work and I noticed the screen tends to wash out at angles. I had this same problem with my T-Mobile HTC Glacier or MT4G. It turned out to be 2 different vendors Sharp and Sony displays being used in this model. Once I got the good display it was a noticeable difference in the quality of the better display vs the bad one. Direct viewing from straight on is ok just as it was on the HTC Glacier. So I just wonder if anyone might have a good one and could post some pics to show.
Here is my original thread for the HTC Glacier with the Screen issues. There are some pictures and videos to compare the differences. I'm seeing some washing out at angles, especially around the clock digits where this problem is easily seen.
http://forum.xda-developers.com/showthread.php?t=863679
Here are some pictures of mine with the Sharp screen. The noticeable areas are the clock widget black areas where they flip.
I'd say it's possible. I'm sure they have more than one place that manufactures the devices. There's been some variability in the build quality of the devices, so it's not too far fetched.
I don't have a camera other than my phone to take pictures, though. It looks like a really good display to me and doesn't "wash out"
You're right there are two displays. I went to the store last week to compare my phone with the display. Because I used to have the mytouch 4g and it took three tries to get one with a nice display. So I was surprise, when I saw the display model and colors were not as vibrant as mine. Man did I get Lucky, first try and it's a winner.
This is interesting. I ran a "dmesg |grep panel" and it returned sharp. I wonder if anyone would get Sony.
Mine is noticeably worse than my MT4G that had the good screen.
Sent from my ADR6400L using XDA App
If you ask me, there is no doubt that there are two panels for this device. My first TBolt (which had several problems) had a really bad screen and I complained about it in another thread like this one. I had it exchanged and the new one is VERY much better. The first one was not crisp, colors were bad, looked blown out next to my DInc OLED. The replacement is crisp and the colors are beautiful.
I didn't get a chance to compare side-by-side, but everyone who had seen my first one, even my wife who is pretty oblivious about these things, would say that the new one is dramatically better.
boingboingbilly said:
If you ask me, there is no doubt that there are two panels for this device. My first TBolt (which had several problems) had a really bad screen and I complained about it in another thread like this one. I had it exchanged and the new one is VERY much better. The first one was not crisp, colors were bad, looked blown out next to my DInc OLED. The replacement is crisp and the colors are beautiful.
I didn't get a chance to compare side-by-side, but everyone who had seen my first one, even my wife who is pretty oblivious about these things, would say that the new one is dramatically better.
Click to expand...
Click to collapse
Thanks, could some of you with good screens do a dmesg in terminal and report if you have a sharp or Sony panel. Make sure you restart then immediately run the terminal and dmesg command. Mine is a sharp so I'm thinking it is the bad display. Also if you can post some pictures of the screen from the side at extreme angles.
I will try to take some pictures of mine and post them tomorrow.
Before some of you start stating your opinions about looking at the screen at angles, yes there are situations where you are viewing at angles. Also it has been proven at least in the MT4G with the bad sharp display that the colors are not as vivid as with the sony screen even when looking straight on.
Mine is made in Taiwan. If you have a good one post where it was made please.
Mine returned Sharp.. and the screen is much better than my OG droid and my wife's fasicnate. I can read this post at ~160ish degrees, sooo.. no idea
Sent from my ADR6400L using XDA Premium App
dr_drache said:
Mine returned Sharp.. and the screen is much better than my OG droid and my wife's fasicnate. I can read this post at ~160ish degrees, sooo.. no idea
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Reading this board may not be enough to tell. I will be interested to see if anyone has a Sony screen to compare.
The point is, everything I do on this phone can be done at that angle, in relation to using the screen. Colors do not change, only the brightness, as to be expected from a gloss screen (and gloss screen protector).
I personally think that shows a quality screen.
Definitely not something to worry about.
FYI : I have my dpi set to 200 if that matters
Sent from my ADR6400L using XDA Premium App
Here are some more pictures which stand out more with green colors. You can really tell the difference as you tilt to angles and the deep green contrast is lost and it is hard to define the icons. The middle picture is taken from straight on and you can see the difference. I think on the Good Sony displays there will be no difference when looking from angles. I really suspect that the same display problems are following from HTC and the MT4G.
Is there any way to tell my looking at the hardware number what screen we have?
Forgetfull said:
Is there any way to tell my looking at the hardware number what screen we have?
Click to expand...
Click to collapse
No I doubt it, we could never tell with the MT4G. The only one thing that seemed to hold true in the beginning was the ones made in China had a higher percentage of the good screens and more of the ones made in Taiwan had the more of the bad ones.
i have a sharp panel as well. i'm no connoisseur apparently because i think my screen looks just as good as my old incredible.
I have one made in taiwan and it is essentially flawless, only thing wrong with it is 2 very tiny dots of light leak which can only be seen in pitch black
bobsbbq said:
No I doubt it, we could never tell with the MT4G. The only one thing that seemed to hold true in the beginning was the ones made in China had a higher percentage of the good screens and more of the ones made in Taiwan had the more of the bad ones.
Click to expand...
Click to collapse
Odd, mine is made in Taiwan, are all bolts produced there now?
dmesg says sharp panel, but I have no complaints about viewing angle or contrast after quite a bit of fiddling with it and trying to find something to whine about.
I have a sharp panel and it's better than the display model at my local store. I used to own a mytouch 4g, it took three tries to get a good display. And the good display was made in china. My TB is made in Taiwan.
This would explain why some claim to have gorilla glass style display that can't be scratched and others are getting scratches from car keys.
My first phone the digitizer went out after a drop out of the car (no glass broken or cosmetic issues just said touch panel- fail) and the second phone has light leakage not just at the bottom but at the corners too. There is a gap at the right corner for whatever to get into my phone.
I want to know if there is a different 'nicer' panel. It seems quite a few people are popping up with broken digitizers...
The phone I have is a Sharp lq043y1dx04
How do I know? Because I busted mine open to try and fix my broken digitizer. You can see pics and read the story in my post "Anyone want to see the inside of a thunderbolt?"
Still no replacements out there :-(
Digitizer or LCD
I have not taken this phone apart. But I did replace the digitizer on the HTC INC. The Digitizer is separate from the LCD in that phone. Does anyone know if the Digitizer is separate in the Thunderbolt? If so, it does not matter who the manufacturer of the LCD is.
I to agree with this thread that the digitizer on the Thunderrbolt is very easily scratched especially compared to the HTC INC.

Lumia 710 shadows/discolourations at top of screen?

I know this is the 800 forum, so devs can move this thread once a new section is created.
Anyone else noticed their lumia has a slight shadow or backlight-discolouration at the top of their screen?
No... nothing noticable on mine. I would return yours promptly while still under warranty.
And yes I have requested for the Mods to create a Nokia Lumia 710 section. It's a pretty popular phone. Sold more 710's than 900's but the 900 has it's own section
sikodemon said:
I know this is the 800 forum, so devs can move this thread once a new section is created.
Anyone else noticed their lumia has a slight shadow or backlight-discolouration at the top of their screen?
Click to expand...
Click to collapse
My GF has it and it's fine. Anyway the other day I saw a demo unit in a shop that was apparently affected by this issue: the black in the background looked like it was fading in the upper corners. With the white background colour the issue didn't seem to show tho. You should get it replaced IMHO...
It's hard to get a 100% good screen that is uniform across the whole screen area. I had to go through 3 phones to get a screen that I was happy with.
dannejanne said:
It's hard to get a 100% good screen that is uniform across the whole screen area. I had to go through 3 phones to get a screen that I was happy with.
Click to expand...
Click to collapse
Maybe I'm some kind of hardcore lucker but I never had a single issue with any of the screens of my previous devices, just some little dust leakage on my good old Desire. Smartphones are expensive, we should get something that just works at the first shot, having to go through 3 phones will definitely make me switch to a different OEM, it's just insane
Do you believe it to be a defect? I have this problem and took it back to the store and they proceeded to show me the demo units (black and white) and both did the same thing. He dismissed it and claimed it to be a common non issue.
Do I need to be persistent and demand to see other devices until one is satisfactory?
How much it is visible varies from different units. As I said I have had three phones and all had different "characteristics" and the third one was uniform enough for me to be satisfied (though it is not 100% perfect either). I had no trouble replacing mine in store because of it as they could see it themselves.
My second unit was the worst. It had a visible "gradient" across the while screen. Darker on the left side and the closer to the right side you got the brighter it got.
The one I have now is a tad brighter on the far bottom. Not enough for me to notice it if not looking for it though. On my previous phones I noticed it all the time when the keyboard etc was up.
Like i said getting a 100% uniform amoled screen across the whole area is not easy. If it's easy to spot without looking for it I would say be persistent. If you have to look for it then you might have to live with it.
dannejanne said:
Like i said getting a 100% uniform amoled screen across the whole area is not easy. If it's easy to spot without looking for it I would say be persistent. If you have to look for it then you might have to live with it.
Click to expand...
Click to collapse
But the Lumia 710 is LCD...
vnvman said:
But the Lumia 710 is LCD...
Click to expand...
Click to collapse
Hmm aha. Did not know that. LCD's usually can have trouble with backlight bleeding. That's not the issue here though it seems.

[Q] EVO LTE Screen Flex/LCD Ripple Issues?

Unfortunately my OCD kicked in and I returned my first EVO LTE as it had peace of dust under the screen and slight light leakage at the bottom. Other than that my screen never had any flex or ripple issues and I am regretting that I took it in for an exchange!! My 1st exchange unit had a pixel that was stuck in the on position and had seriously bad LCD ripple effect. Took that back to a different Best Buy and the second exchange also has this same LCD ripple effect. It is most noticeable on black screens if you lightly press around the sides like you are scrolling up and down a web page. It can also be scene on the home screen. There are several videos of a One X having this issue. Example: http://www.youtube.com/watch?v=1DmLNSiNT24
My question is, how many people have this issue? I am crossing my finger and hoping I can get a unit again that doesn't as I truely am pleased with the other aspects of this phone and can deal with the other small little hickups of a new product launch.
I have none of this.
my OG Evo had this after I replaced the digitizer. i assumed i did something wrong since the one before it did not. no issues on my lte
Limited sample of responses so far, but seems to be looking more positive than I expected it to be!
Maybe I have a better chance of my next replacement not having this issue than I thought! I hope it was just a bad batch for this area and the next shipment will be better!
Had same ripple issues
Hi..well I got my evo lte on a pre order. I ve had all the evos thru the last couple years and the LTE is a very good phone. I noticed the exact same thing,when I would gently push or tap on the screen it would have clothes of light that we're very bad,and on black screens that was even worse. I called sprint and they told me to go to a store to exchange it. I went to the store and the manager was awesome we sat down and he brought out 5 brand new EVO LTE s for us to try. At his amazement they all were as bad if not worse then mine on the ripple effect. I have a galaxy 2 touch and when we pushed on that screen no matter how hard it showed no signs of light bleeding or rippling at all. He didn't know what to tell me but did they say the screen on the htc should not do that at all and it might be a bad batch. To me it seemd the glass on the LCD screen didn't bond well with the glue they used,and when you pushed or tapped it would go down into the LCD screen. I know when you push directly on a LCD tv,computer screen it will give you the same similar effect. I called sprint and told them I was returning the phone and the lady in the return department told me she has had a few calls about people wanting to return the phone because of this issue. I really like the LTE,but couldn't put up with the screen issues. I am going to wait till the galaxy 3 comes out and also by then check out the EVO lte again to see if the problem has been fixed.
Sigh first off mine does this but I have to apply more force then is needed for the phone to register the touch. Second off WHY are you pushing with any kind of pressure to even do that? Now if you're just touching the LCD and it is doing this I understand. Also even in the vid it looks like more force is being applied as needed but not as much as I have to apply? That being said if you think sgsiii will be better well it will cause it doesn't use a LCD lolol.
Edit I think this is to have gorilla glass 2 which is thinner so chances of this happening are going to be common I'd assum of you push down on the screens lol.
Sent from my EVO using xda premium
ckoadiyn said:
Sigh first off mine does this but I have to apply more force then is needed for the phone to register the touch. Second off WHY are you pushing with any kind of pressure to even do that? Now if you're just touching the LCD and it is doing this I understand. Also even in the vid it looks like more force is being applied as needed but not as much as I have to apply? That being said if you think sgsiii will be better well it will cause it doesn't use a LCD lolol.
Edit I think this is to have gorilla glass 2 which is thinner so chances of this happening are going to be common I'd assum of you push down on the screens lol.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
From my experience I am not applying any more pressure than I would use normally. That is the only reason I noticed it. I was typing in my numerical pass code on a black screen and saw the ripples. I then did further investigation. The video might not be the best reproduction of how you get the problem under normal use, but it does show what the problem looks like. My first phone I actually used more pressure on trying to figure out what the dust spot was and never had this issue occur so had no clue what I would run into with an exchange. This is a production issue on some LTE's and One X's. The below comment was posted in an article on the One X in April. I just think some phones are much more noticeable than others and who knows what this issue will turn into over the life of the phone.
Source: TechnoBuffalo
"Three separate models provided by HTC, and one by network Three, produced the issue, CNET UK said, meaning it may potentially be widespread. However, Daniel Hundt, creative director at One & Co., HTC’s design consultancy, said the company would never “let that ship.” Hundt added, “maybe this is not a shipping build,” referring to a unit CNET UK writer Natasha Lomas demonstrated the issue with.
TechnoBuffalo’s own Jon Rettinger and Todd Hasleton didn’t notice the issue when reviewing the One X, and chances are good the average user won’t either. The device really is one of the most beautiful phones out there. It also provided the best Android experience we’ve had yet, so this “screen flex flaw” issue shouldn’t deter folks from picking the device up. Still, we reached out to HTC for comment, and will update as soon as we hear back"
http://www.technobuffalo.com/companies/htc/htc-one-x-may-be-plagued-by-minor-screen-flex-flaw-issue/
This is not something that will push me to an S3 though!
Ok well then that's a diff story and I'm wondering if it due to the glue not curing by the time it got to you... Or a lack of glue. Since the glue has apparently been a problem this time around for HTC lol. And glad to know you won't defect to the sgsiii. The one thing I don't understand is why Samsung uses the gn as a beta for their sgs line. Same screen on gn and sgsiii but its to be slightly better.(only cause they used the gn as a test)
Sent from my EVO using xda premium
ckoadiyn said:
Ok well then that's a diff story and I'm wondering if it due to the glue not curing by the time it got to you... Or a lack of glue. Since the glue has apparently been a problem this time around for HTC lol. And glad to know you won't defect to the sgsiii. The one thing I don't understand is why Samsung uses the gn as a beta for their sgs line. Same screen on gn and sgsiii but its to be slightly better.(only cause they used the gn as a test)
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Yep, glue on this current phone has the screen slowly getting white. Started out kind of yellow and now most of it is white with the bottom section still a little yellow. Going to give it till Friday to see if anything improves and if not I will test out the new shipment at Best Buy and try my hand at another exchange.
Update:
Went back to Best Buy and we opened up and looked at 5 different phones and EVERY single one of them had this issue. Some worse than others, but it was still apparent.
Not giving up though, trying a different store today to see how that works. I know my very first phone did NOT have this issue, just had a small speck of dust and slight light leakage..... I SOOO wish I had that phone back! Should have never returned it.
Update on my OCD - LCD Flex Issue:
5 Different Best Buys in two different states. Every phone I have tested had this issue to some extent (18 different phones tested). Some worse than others. I now believe my original phone had the issue, but was just less noticeable. Also, the screens normally do start out with more of a yellow tint from the glue. This mostly goes away after a few days of high brightness use, but sometimes a slight yellow band at the bottom remains. I think HTC doubled up the glue to help with the light leakage issues they are known for in the past.
Current phone has white balance closer to a pure white than a light yellow. (no yellow band at bottom either. This screen still has the flex issue but needs medium/medium heavy pressure to see on a black screen. I should never have to press that hard on anything to ever notice it. I am almost perfectly happy now, only bad thing is it does have one stuck pixel at the top of the screen (can't be seen on Pink, Red, Blue or Black, but is apparent on Yellow, Light Blue, Green, White and Gray). Would have never noticed it without the dead pixel test. I would rather have that than have it sensitive to the flex issue and any yellow tint to my white screen.
So, if you have not noticed the flex issue, then DO NOT look for it or try to reproduce it. You will most likely find it. Not a show stopper and should not be reproduced under normal use (Except for the few bad eggs that are really sensitive).

HTC One poor quality control

Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
This topic has been discussed countless times. Do we need another thread?
Please enter a valid message
martyagt4 said:
Yes. People should know that HTC can not make high quality phones. Gap riddled "gapless" phones. Capacitive buttons that don't work half the time (like the Nexus One.. they didn't learn? wtf..). Too much glue? Glass that isn't flush??
At best this is a $100 phone. Shame on HTC trying to charge for the junk they produce. Flagship phones should be flawless at this price point. Yes, the oddball phone will sneak through QC, but it's ridiculous already.
That being said, the insides are awesome. I absolutely looooove the battery life I get from this phone. Front facing speakers are a no brainer, and I can't believe no one did it yet.
Click to expand...
Click to collapse
Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
Please enter a valid message
keving9012 said:
Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
Click to expand...
Click to collapse
Mine was flawless first try
Sent from my HTC One using Tapatalk 2
The top of my phone's screen is not flush with the speaker grill. Not a huge issue. I live with it. I can probably sell this phone used for $400 when the nexus 5 comes out and get that.
Sent from my HTC One using xda premium
my only issue is that the top of the phone there is a gap between the aluminum and the plastic, gapless my a$$ still love the phone though, came from iPhone 5, had iPhone since day 1
Yea I bought a black 32gb last week and it's literally flawless. Zero gaps and no dead pixels.
Sent from my HTC One using xda app-developers app
Mine has been flawless
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
paniro187 said:
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Mines flawless also.No gaps or dead pixels
Do you guys know the odds of getting 4 bad ones in a row are.
Not,saying it didnt happen, but, the stars wouldve had to align against you , to recieve 4 bad phones in a row,
Mine is excellent except for the left side glass isn't as flush as the right. I only notice it once in a while when dragging from the top so I can live with it.
Im curious,
After the 4 bad Ones, did you end up with a new phone
keving9012 said:
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
Click to expand...
Click to collapse
First one no wc issues
Sent from my HTC One using Tapatalk 2
randalltroy said:
Im curious,
After the 4 bad Ones, did you end up with a new phone
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Click to collapse
I seriously think the stars did align against me with that phone. I just read on the forum that the black version isn't seeing as many defects as the silver? Does anyone know if this is true? I originally purchased the phone from Best Buy and they did bring out every silver One they had and the sales rep and I did find defects with all except one. That one had the stuck pixel that turned into more. So I ended up returning and going to AT&T yesterday. I asked them about the one and said I've been having problems with the quality on my last few. They said unfortunately they would only be able to open one for me and I would only be able to exchange it once if there were problems. That line kind of sounded like BS to me, especially since I saw a woman come in with a smashed iPhone and no insurance she got earlier that day that they were willing to commit insurance fraud for...So I ended up getting the S4 for now. I still think the one is a better phone and I know I'm going to regret not getting it. If the issue is truly more with the silver version I'd gladly pay the restocking fee to exchange for the One.
What really bums me out is that I wasn't even going to upgrade my phone until I saw the One. I had the S3 and was ok with it, other than my battery life being garbage. When I saw the one and started messing around with it I loved it so I got it. Then the issues came and now I have the S4, which is a good phone. Its just not very different from the S3. My girlfriend actually picked up the S3 and handed it to me as we were going to bed last night thinking it was my new phone.
Sounds like OP is trolling.
4 defective phones?
You must be looking for problems. 4 straight screens with dead pixels?
Pics, or it didn't happen.
That is to bad
We have both the HTC one and a galaxy s4 in our household.we just switched to At&t from T-Mobile, she actually started out on s3, which died after 3 days
My wife now has the s4, and I have the One, she wishes she had got one instead.
So I have got to use both pretty extensively, and I greatly prefer the One over the S4.
Sent from my HTC One using XDA Premium HD app
I'm pretty sure you're getting screwed because exchanges are usually refurbs that haven't actually been fixed to eliminate defects
You're just getting other people's defective devices.

Does anyone have a PERFECT One?

I've done hours of research on multiple forums. Most of the issues seem to center around gaps around the screen and dead pixels. I want to believe that the reason I am seeing that almost nobody has a greatly built phone, without any problems, is because everyone is posting and complaining in the "build quality issue" threads.
I bought the S4 on launch day and loved it. Albeit the squeaky/creeking back of the phone, and the "cheap" feel. However, I did break the screen and will be getting a full refund from squaretade (lovely company, wasn't expecting that.)
I had the HTC One X before my S4 and absolutely loved it. I'd really love to pick up a 64gb Black One instead of going back to the S4, but with all of these complaints I'm not sure if I should. I'm pretty certain that I could inspect the phone in the AT&T or Best Buy store before purchasing it, but I don't want to come off as a **** and make them open five phones to find one that is perfect. I will be purchasing it off contract, at around $700, so I cant seem to justify buying one if it isn't perfect. I'm quite OCD and I just wouldn't be okay with that.
So my question is this: Does anyone actually have a perfect One? And if so, what color-size-and purchase date?
Thank you for your time
im about to be on my fifth HTC One and havent gotten a "perfect" one yet .... im pretty aware of how to put the device through a detailed test to check out its battery, screen for dead pixels, speaker sound issues, gaps, vibrate motor, camera lens failure and rattling, squeaks and creaks on the device dude to flex, scratches. the quality control on the HTC One is pretty despicable ... so upset I traded away my Apple iPhone 5
I think mind is about as perfect as they come. Silver 32gb and I got it a few weeks ago
Sent from my HTC One using Tapatalk 4 Beta
By as perfect as the come, what is wrong?
I think I can fall into this catagory...ive had my phone since 5/1 and ive tried my best to find some of these issues that ive read about....
The lines are just perfect...no gaps and no meet points are uneven. Ive also used the dead pixel finder apps and nothing there either...from any viewing angle.
I believe most of the issues ive read about tend to lean towards the international models...but ive seen them on this forum also. At the end of the day "most" units are probably near perfect...but there will always be a few that aren't.
Purchased: 5/1/2013
Silver
32GB
I cannot find any flaws in mine. Bought a couple of weeks ago at the AT&T store straight - first phone out of the box. No gaps, no dead pixels. 32gb black edition. Loving it!
Sent from my HTC One using xda app-developers app
Not a single complaint
I have the silver 64G version and I've had none of the issues about which people have been complaining. No dead pixels, no fast-draining battery (I only have to charge every other overnight and I can get three full days with Power Saver enabled, unless I watch a TV show or movie, Navigate for a while, or have the screen on for an extended period for any other reason), no backlight bleeding through any screen "gaps", no camera issues, no lagginess, etc.. Everything works, looks, and fits exactly right. It's the first of four Android phones I've owned that I don't feel I have to root or overclock, and it works perfectly with stock everything.
I see that there are some people with some legitimate issues with various aspects of their Ones, and I understand their frustrations. A dead pixel is a dead pixel and there's no getting around that. But I also see a number of very vocal people who seem to be looking for problems where there are none. If you* see a slightly brighter shade of backlight at the very top of the screen where the glass meets the aluminum when you hold your phone at an extreme angle and squeeze the sides really hard, that's not a manufacturing defect -- that's you doing your job as an RM for some competitor, being a nitpicking primadona, or just a troll.
* of course, "you" is not you specifically, OP, but the generic "somebody"
xsaqzw said:
I've done hours of research on multiple forums. Most of the issues seem to center around gaps around the screen and dead pixels. I want to believe that the reason I am seeing that almost nobody has a greatly built phone, without any problems, is because everyone is posting and complaining in the "build quality issue" threads.
I bought the S4 on launch day and loved it. Albeit the squeaky/creeking back of the phone, and the "cheap" feel. However, I did break the screen and will be getting a full refund from squaretade (lovely company, wasn't expecting that.)
I had the HTC One X before my S4 and absolutely loved it. I'd really love to pick up a 64gb Black One instead of going back to the S4, but with all of these complaints I'm not sure if I should. I'm pretty certain that I could inspect the phone in the AT&T or Best Buy store before purchasing it, but I don't want to come off as a **** and make them open five phones to find one that is perfect. I will be purchasing it off contract, at around $700, so I cant seem to justify buying one if it isn't perfect. I'm quite OCD and I just wouldn't be okay with that.
So my question is this: Does anyone actually have a perfect One? And if so, what color-size-and purchase date?
Thank you for your time
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Click to collapse
Yup, i have one.Silver 32gb
Got it on release day, no gaps, glass is flush, no dead pixels, and my boss has the phone too, black 32 gb, he bought his after playing with mine, hes on Tmo.His black is perfect also
Nothing is wrong but some people might nitpick. I've noticed nothing
Sent from my HTC One using Tapatalk 4 Beta
Mine was purchased straight from HTC and its great. It's just as good as my wife's iPhone or my friends GS4. I don't see any issues with it at all.
Sent from my HTC One using Tapatalk 4 Beta
Thank you for all of the positive feedback everyone!!! I'm still going to make sure the at&t rep will let me take a good look over it, but I think I've made my decision.
Side note:; Are there any de-sense roms yet? Not that I don't like sense.. I loved it on my One X
xsaqzw said:
Thank you for all of the positive feedback everyone!!! I'm still going to make sure the at&t rep will let me take a good look over it, but I think I've made my decision.
Side note:; Are there any de-sense roms yet? Not that I don't like sense.. I loved it on my One X
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Click to collapse
Google is your friend. Or since you're already on XDA you might as well check out the Original Android development section.
Oh, and same goes for me. My One appears to be FINE to me. No dead pixels, no body issues, etc. I recently cracked the LCD so I sent it in to HTC for repair and hopefully they don't mess anything up to take away from that 'perfection'.
I have some very small issues with mine if I was nitpicking, like the slightest of unevenness between the screen/speaker grills. Also a small gap in the top left corner (extremely small). But don't affect usage in any way and I can only tell if I closely examine. My previous one had dead pixels which annoyed me - so I exchanged it. But nothing worth exchanging here, IMO.
badams1 said:
I think I can fall into this catagory...ive had my phone since 5/1 and ive tried my best to find some of these issues that ive read about....
The lines are just perfect...no gaps and no meet points are uneven. Ive also used the dead pixel finder apps and nothing there either...from any viewing angle.
I believe most of the issues ive read about tend to lean towards the international models...but ive seen them on this forum also. At the end of the day "most" units are probably near perfect...but there will always be a few that aren't.
Purchased: 5/1/2013
Silver
32GB
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Click to collapse
I'm with you and have a 32gb silver with zero issues. My g/f has a 64GB silver with no issues either.
No issues here
No dead pixels, battery lasts the day or more depending on usage, no fit issues that I can see, no random reboots or anything. Really like the device. :good:
Cosmetically, my phone is flawless no gaps lifts or anything. Screen is perfect no dead/stuck pixels and couldn't be happier with it. I know some have knocked the durability of the one but I've been caseless for 2 weeks and not even a single grain of chipping on the black finish.
I have a perfect one
I'm not that happy with the build quality on mine as I expected more from "ZeroGap and Unibody". I come from Galaxy Note N7000, and I was really expecting Apple quality.
Mine is not that bad as some photo's of others complaining, but my upper speaker grill is lower than the screen, so when I swipe from the top, I can feel the sharp edge of the screen. The bottom speaker grill is on the same level as the screen so no bumps there.
Next, there's a thin black plastic that wraps around the screen. On the left upper corner, this black plastic is partially stuck inside and partially sticking out more than the other sides. It was annoying me until I wrapped around a case that covers them. I had a Nokia 920 which also has this kind of black thin plastic, and the N920 had a perfect black strip around the screen. Nokia can do it, why can't HTC do it?
Going to the camera (major deciding factor for me), sometimes the photo looks really blurry on 1/3 of the left and right (landscape mode) while it's perfectly sharp in the center. This is because optical image stabilization over-reacts and blurs the image. This doesn't happen all the time, but it happens enough times that it bothers me. Also when taking pictures of the blue sky and look on a computer, the pixels are garbage and artificial looking. Low light pictures and macro pictures are pretty good.
I have a 32GB silver AT&T HTC One, and Android Revolution HD 10.2.
Mine is perfect, but then again I don't go looking for reasons to complain...
Went to Costco with my GF, we looked at 3 HTC ones and chose the best of the 3.
Ours don't have gaps, glass is pretty flush and no dead pixels. I think we got lucky.

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