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can someone send me user support .apk, I accidently deleted it so I can't download and configure gprs settings.
(for 2.1.1.A.0.6 build)
sirkula said:
can someone send me user support .apk, I accidently deleted it so I can't download and configure gprs settings.
(for 2.1.1.A.0.6 build)
Click to expand...
Click to collapse
Hope its the same one
thanks, but either its wrong version or something else is missing, because everything works except when I choose download settings then I get "Force Close".
well.. maybe you could wipe dalvik cache first and fix permission from xrecovery..
hansip87 said:
well.. maybe you could wipe dalvik cache first and fix permission from xrecovery..
Click to expand...
Click to collapse
I just tried it but still getting "Force Close"...
I managed to recive automatic configuration message from my operator so I don't need user support.apk anymore but thanks
Hello, I'm Italian so my English is not very good.
Please I would like to ask you if somebody can help me with this problem.
I have a GT-i9100 with Andorid 2.3.3. The device is not rooted and I kept the original software from the day i bought the phone.
When I turn on my phone I have this error message looping:
"The application LogsProvider (com.sec.android.provider.LogsProvider process)has stopped unexpectedly. Please try again"
And, if I stay on the home screen, also:
"The application TwLauncher (com.sec.android.app.twlauncher process)has stopped unexpectedly. Please try again"
And occasionally I also get some others Force Closure, as:
Android process.media
Task Provider (process com. Android.providers)
Message (process com.android.mms)
IM (com.sec.android.im process)
AP Mobile (com.sec.android.widgetapp.apnews process)
Social Hub (com.seven.Z7 process)
Somebody told me that if I do a factory reset I'll probably solve the problem.
But this is what I am writing: since I am disable, sometimes I don't write by hand and I record voice recordings (with the standard voice recorder of the phone). I have some very important data on the phone and since they were recent I have no backup.
There are mainly voice recording (took with the standard recorder app) and some notes I took with an app called Note Everything that I would not like to lose.
Is there a way of saving this data?
UPDATE: Here a video of the problem:
Some additional information:
- the phone also display the icon of "memory almost full". So I can't install from the computer version of google play another launcher, because it would probably not install for no memory
- the phone also crashes after few minutes (sometimes soon, sometimes later)
- when I turn on again the phone, it is allways on the same home screen (I have 8 desktop home screen, it is always on the fifth)
- I have no SD card
- I could go on settings --> applications --> manage applications --> LogsProvider --> Clear data. The error of "LogsProvider" stops appearing, but if the phone crashes next time it returns, and if the phone does not chrash, if I go on home screen I still have all the others errors
- I could go on settings --> applications --> manage applications --> and I deleted some apps. When I turn off and on again the phone, the apps looks again there
- If i connect the phone with the computer with usb, Kies keeps telling "connecting"
- If I put the phone in Debug Mode, or in USB Mode, in My Computer I can see for some seconds the icon of the mass storage device (for example "K:"), but If I try to open it on my computer, I have an error like "the device is not ready", or the icon disappear
Thank you very very much in advance.
There are many apps to backup your data, try the below app to backup your apps data, you can later restore it after a factory reset.
https://play.google.com/store/apps/details?id=mobi.infolife.appbackup&feature=search_result
and regarding the voice recording. IF you simply record the voice and play it via any music explorer, then it would be saved in your internal sd and it will be safe after a factory reset.
+1 on bala.....well i had this prblm on my sgs1 and i dint do a backup but simply factory reset an for few weeks the phone was fine but again it started ..but then i flashd the same rom using odin an tht has a fix uptill now....cheerz
Thank bala_gamer and thanks rocky23, but unfortunately it looks like I can't install this app nor neither other app because of two reasons:
1) I can't access to the Google Play Store, because I don't have a desktop shortuit, and if I try to go passing through the apps page Twlauncher crashes and returns to the desktop
2) As I told in the post, phone says "memory almost full" so I can't install other apps
Any other ways of saving this data?
PS: As for the voice recording, good to know that with a factory reset they will probably be safe, thanks!
Since you're not rooted, I can't see any way you can fix this without losing your data.
My daughter is also limited to voice-only stuff, I rooted my SGS1 immediately before I gave it to her and back it up for her daily - not much use to you I know, but rooting/backups are a must, IMO.
She also uses Note Everything - as do I - and it always has survived a factory reset/full wipe for us, data's stored on the sd card, not in the system partition.
You've given all the info anyone could want, hope someone with more knowledge than me can think of a solution.
Good luck - I'll try and think more myself
Edit - not backed up via Google sync by any chance? If not, can you access it via Settings, or does TW crash on you every time?
Thanks also to you B3311.
I've checked with my fried who has the same phone and in fact all the voice recordings are stored in sdcard/audio. I've also found the directory of Note Everything inside sdcard. So, if this files will be kept, most of data that I care will be safe.
I have again some last few question, I give them a number so the post looks more clear.
1) As for Google sync, I have it enabled. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"? Is the "factory reset" the same option that "wipe user data", or it is different?
As you can se It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you everybody for your patience and your support dealing with this problem!!
please last question
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
ftpftp said:
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
Click to expand...
Click to collapse
Always worth a factory reset before other methods .
jje
JJEgan said:
Always worth a factory reset before other methods .
jje
Click to expand...
Click to collapse
Ok, thank you very much!
About my upper post, maybe you or someone can help me with my remaining my doubs?
I repost here the questions:
1) I have Google sync options enabled on my phone. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"?
Is the "factory reset" the same option that "wipe user data", or it is different?
As you can see It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Desktops Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you againt!
Very Short Video Explaining Everything!
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
To explain you the problem I have with the phone, I made this very short video:
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
ftpftp said:
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
Click to expand...
Click to collapse
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Sun90 said:
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Click to expand...
Click to collapse
Hi Sun90 and thanks. Unfortunately KIES keeps telling me "connecting" but does't connect.
You can find all the info in my first post, please see "Some additional information" here: http://forum.xda-developers.com/showpost.php?p=25577449&postcount=1
What can you suggest me to do to save data?
Having the kernel error, if I factory reset is it possible to have even a more serious problem?
Thanks.
Paul Spoerry said:
To resolve it: From your homescreen click menu, then Settings, Applications, Manage Applications. This screen will have tabs running across the top, click the ALL tab. Then scroll down to LogsProvider, select the app, then Force Stop and Clear Data. After that you should be good to go.
Click to expand...
Click to collapse
This is the solution.
You might not need to do a factory reset, I just cleared cache partition and it worked.
Explained here on StackExchange, I'm not allowed to post URLs yet:
android DOT stackexchange DOT com/questions/22961/how-to-fix-a-force-close-loop-on-android-with-phone-access
Hello everyone, sorry for my English, I ask to please help to understand why this error occurs after you install any custom rom 4.2.2. I did all the wipes and GS2RomNuke, formatted sd internal and external but keeps giving me this error.: ( When I reboot loses settings and repeats the first installation.: ( What can be and what can I do?
Thanks to all who help me.
you did not mention the error. and which ROM are you on?
GT I9100
PAC 22.0.1
corruptionfreeindia said:
you did not mention the error. and which ROM are you on?
GT I9100
PAC 22.0.1
Click to expand...
Click to collapse
When I go to scricare or upgrade from Google Play tells me error: no space left. This also happens if I install an app to sd. is independent of which custom rom 4.2.2, I tried jellybam, pacman, rootbox, revolt.
elbaxi said:
When I go to scricare or upgrade from Google Play tells me error: no space left. This also happens if I install an app to sd. is independent of which custom rom 4.2.2, I tried jellybam, pacman, rootbox, revolt.
Click to expand...
Click to collapse
try clearing Data/Cache of 'Google Service Framework' and 'Play store' and then try
could you rephrase..??..
what do you mean??.. is that showing "insufficient storage available"??
even i am on 4.2.2 based ROM..i don't have such problem..
wipe cache partition and dalvik cache in recovery..
then reboot.. see if it still persists or not
GT I9100
PAC 22.0.1
corruptionfreeindia said:
you did not mention the error. and which ROM are you on?
GT I9100
PAC 22.0.1
Click to expand...
Click to collapse
Sun90 said:
try clearing Data/Cache of 'Google Service Framework' and 'Play store' and then try
Click to expand...
Click to collapse
Is one of the first things I did but nothing changes!
for icitco
corruptionfreeindia said:
could you rephrase..??..
what do you mean??.. is that showing "insufficient storage available"??
even i am on 4.2.2 based ROM..i don't have such problem..
wipe cache partition and dalvik cache in recovery..
then reboot.. see if it still persists or not
GT I9100
PAC 22.0.1
Click to expand...
Click to collapse
Yes, to reboot after the installation, configuration, google account, play store says there are updates but when I go to install tells me that there is not enough space. I've done several times and wipe Dalvik cache but on every reboot loses all data entered as wifi, google account etc..
elbaxi said:
Is one of the first things I did but nothing changes!
Click to expand...
Click to collapse
May be a screen shot of that error would do good in helping to resolving ur issue ma8
Ps- Try removing ur 'Google a/c' then reboot ur phone and then set up ur a/c and see, since long back i had this similar issue and this helped me out to resolve it
Sun90 said:
May be a screen shot of that error would do good in helping to resolving ur issue ma8
Ps- Try removing ur 'Google a/c' then reboot ur phone and then set up ur a/c and see, since long back i had this similar issue and this helped me out to resolve it
Click to expand...
Click to collapse
Sorry how do I take screenshot?
elbaxi said:
Sorry how do I take screenshot?
Click to expand...
Click to collapse
vol dwn + power button combination or
Home + power button will make the screen shot for u
Sun90 said:
vol dwn + power button combination or
Home + power button will make the screen shot for u
Click to expand...
Click to collapse
Thanks for the tip.
These are the messages when I try to install ...
elbaxi said:
Thanks for the tip.
These are the messages when I try to install ...
Click to expand...
Click to collapse
As is said earlier try to remove ur 'Google a/c' ( the gmail a/c u use to login to play stores) from Settings > acounts and sync.
Also wipe Data/cache of 'Google service frame work' and 'Google play stores'.
then reboot ur phone and setup ur Google A/c (re- login using ur g-mail id once again) then try dwnld'ng/updating apps and see
Sun90 said:
As is said earlier try to remove ur 'Google a/c' ( the gmail a/c u use to login to play stores) from Settings > acounts and sync.
Also wipe Data/cache of 'Google service frame work' and 'Google play stores'.
then reboot ur phone and setup ur Google A/c (re- login using ur g-mail id once again) then try dwnld'ng/updating apps and see
Click to expand...
Click to collapse
Deleted account and data / cache 'Google Services Framework' and 'Play Store'. Reboot and reimposed wifi, google account, updating and ... insufficient space error ... All this happens with 4.2.2, 4.1.2 and 4.2.1 no ... in any case, even without doing anything if I find myself rebooting the phone as soon as installed, why?
subisrl Had
I installed the CM-10.1-20130331-NIGHTLY-i9100 but the result is the same does not update the app and lose settings at every reboot. My i9100 and defective?
I cannot set ringtones & notification sounds
If I enter a contact settings , I see that there is a sound file defined , the file I chose , but when he calls,The call has the default phone's ringtone
I'm unable to set ringtone for incoming mail , (it stuck on "quiet" )
I'm unable to set ringtone for incoming SMS ( in this case , I use GO sms app and it has its own internal settings where it works, but not the Android settings )
Please Help , Urgent !
Thank you all
I have a Samsung Galaxy S2 i9100, ROM Resurrection Remix® 4.4.2 v5.0.8
That happened to me on SlimKat, and the only way to fix it was full format ( phone and sdcard ), factory reset. Just reinstalling the rom was not helping.
What I think happens is that media scanner get's stuck on some corrupted file and just can't locate the ringtones.
Given all the kitkat related SdCard issues I went back to using 4.3 JB. I'm not saying you should do the same, but if you have a sdcard in the phone and you don't want it crashing every 2 days or so it's something worth considering.
ngl_ro said:
That happened to me on SlimKat, and the only way to fix it was full format ( phone and sdcard ), factory reset. Just reinstalling the rom was not helping.
What I think happens is that media scanner get's stuck on some corrupted file and just can't locate the ringtones.
Given all the kitkat related SdCard issues I went back to using 4.3 JB. I'm not saying you should do the same, but if you have a sdcard in the phone and you don't want it crashing every 2 days or so it's something worth considering.
Click to expand...
Click to collapse
Hello There
OK, i did it all over again.
I have formatted the memory cards, delete all cache and factory default and re-flash the ROM v5.0.8 and same as 5.0.9.
I still have that problem, cannot set notification ringtones.
I think that it is a bug in the ROMs. in v5.0.7, did not had the problem.
is there a way to send the group a system log for they could see and fix the problems?
Check this out for learning about logs
ngl_ro said:
Check this out for learning about logs
Click to expand...
Click to collapse
Hi
I have updated my Smartphone to the updated ROM v5.1.0 and it fixed my problem with the ringtones.
I hope i won't find any new critical problems
Thanks for the help
I have the same problem, I have cm-11-20140615-NIGHTLY-i9100 installed.
Any ideas how to fix it?
I already tried the factory reset thing, didn't help.
Thx in advance
Barna Feseto said:
I have the same problem, I have cm-11-20140615-NIGHTLY-i9100 installed.
Any ideas how to fix it?
I already tried the factory reset thing, didn't help.
Thx in advance
Click to expand...
Click to collapse
I have hust found the problem for that, I just disabled the PROFILES in the cell settings and all is ok now.
eli1967 said:
I have hust found the problem for that, I just disabled the PROFILES in the cell settings and all is ok now.
Click to expand...
Click to collapse
It worked! Thank you :good:
Have this weird problem recently with my Mate 10 Pro. Whenever I clicked on attach files in any apps that uses the native files browser, it will load the file browser for a split second before crashing. Anyone has the same problem or knows the solution? Thanks.
Seifer1975 said:
Have this weird problem recently with my Mate 10 Pro. Whenever I clicked on attach files in any apps that uses the native files browser, it will load the file browser for a split second before crashing. Anyone has the same problem or knows the solution? Thanks.
Click to expand...
Click to collapse
Did you try to delete cache from native files browser or install another one?
Tried deleting both cache and data and it didn't help. Installing another browser doesn't help cause I can't choose the browser for these apps to use to select files.
Seifer1975 said:
Tried deleting both cache and data and it didn't help. Installing another browser doesn't help cause I can't choose the browser for these apps to use to select files.
Click to expand...
Click to collapse
You can choose browser in settings app and notifications app default app...
If it doesn't work, try a factory reset
sonydesouza said:
You can choose browser in settings app and notifications app default app...
If it doesn't work, try a factory reset
Click to expand...
Click to collapse
He can set a differrent browser (for web) for standard browser but he cannot change the file manager, which is what he means with "file browser" I believe.
Before trying a factory reset you can also try to wipe the phones cache. You can do that booting into stock recovery:
1. Switch the phone off
2. Press Power + Volumen Up simultaneously
3. When the Huawei logo appears release the power button but keep pressing Volume Up until EMUI menu / stock recovery is shown
4. tap on "wipe cache partition"
5. after wiping is done tap on "reboot system now"
Maybe that helps.
cyvr1 said:
He can set a differrent browser (for web) for standard browser but he cannot change the file manager, which is what he means with "file browser" I believe.
Before trying a factory reset you can also try to wipe the phones cache. You can do that booting into stock recovery:
1. Switch the phone off
2. Press Power + Volumen Up simultaneously
3. When the Huawei logo appears release the power button but keep pressing Volume Up until EMUI menu / stock recovery is shown
4. tap on "wipe cache partition"
5. after wiping is done tap on "reboot system now"
Maybe that helps.
Click to expand...
Click to collapse
Yeah obviously. I thought we can configured files browser in default app but it's wrong...
cyvr1 said:
He can set a differrent browser (for web) for standard browser but he cannot change the file manager, which is what he means with "file browser" I believe.
Before trying a factory reset you can also try to wipe the phones cache. You can do that booting into stock recovery:
1. Switch the phone off
2. Press Power + Volumen Up simultaneously
3. When the Huawei logo appears release the power button but keep pressing Volume Up until EMUI menu / stock recovery is shown
4. tap on "wipe cache partition"
5. after wiping is done tap on "reboot system now"
Maybe that helps.
Click to expand...
Click to collapse
Tried, didn't help. Thanks though. I was trying to avoid a factory reset as it's a hassle to re-setup my phone. My suspicion is a rogue file somewhere that causes the file manager to crash when it loads. But I can't hunt it down yet.
So apparently it's due to this app named "downloads". The app crashes and exits immediately everytime I tried to launch it. Not sure why though.
Seifer1975 said:
So apparently it's due to this app named "downloads". The app crashes and exits immediately everytime I tried to launch it. Not sure why though.
Click to expand...
Click to collapse
What is that app???
It's a system app. Don't you have it?
Seifer1975 said:
It's a system app. Don't you have it?
Click to expand...
Click to collapse
Just checked.. No I don't
Seifer1975 said:
Have this weird problem recently with my Mate 10 Pro. Whenever I clicked on attach files in any apps that uses the native files browser, it will load the file browser for a split second before crashing. Anyone has the same problem or knows the solution? Thanks.
Click to expand...
Click to collapse
I have the exact same problem. Anyone with a suggestion? Thanks
grumpyg4 said:
I have the exact same problem. Anyone with a suggestion? Thanks
Click to expand...
Click to collapse
I had the same problem for months.
if you go to "Apps" in settings and show system processes then you should see a small app with a download icon called "Files". Go into that one and delete data. That worked for me.
gee118 said:
I had the same problem for months.
if you go to "Apps" in settings and show system processes then you should see a small app with a download icon called "Files". Go into that one and delete data. That worked for me.
Click to expand...
Click to collapse
Me also having same issue. Unable to upload any files using web browser Huawei P30pro. I am able to select the file but after that nothing happens. Tried your suggestion but still doesn't work.
Huawei p30 pro owner here. Hello i have the same issue with the Files app however it only happens when trying to select image from browser or an OCR app i have called easyOCR and specifically for the Screenshots folder. It all started when i transfered all my photos from the Camera folder to PC because storage was almost full and then i deleted them from phone and the problem started to happen (i did the same thing in the past many times to previous phones i owned without any issues at all). I really dont know how to fix it btw i ve left my EMUI to 10.0.123 cause i dont want the camera to lose quality like i have heard it happens with one of the later software updates, and phone was working absolutely perfectly until this thing happened.