Related
I'm not on T-Mobile just sharing some news since it involves HTC.
http://www.tmonews.com/2012/05/htc-amaze-4g-t-mobile-com-orders-delayed-due-to-htc-patent-battle/
via Infected 3D.
At least it shows there's still hope for the amaze..
Sent from my HTC_Amaze_4G using XDA
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
mymomma8 said:
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
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Click to collapse
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
ITALIANNYC said:
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
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True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
There's another article that prevents htc from selling the HTC one X Due to legal battles with Apple that we're just announced today..
Pretty big blow to htc today as far as that's concerned
Sent from my HTC_Amaze_4G using XDA
mymomma8 said:
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
Click to expand...
Click to collapse
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
ITALIANNYC said:
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
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Click to collapse
I highly doubt they would send him a windows phone. Now a mytouch slide, maybe. The slide isn't a bad phone, actually very nice. Just heavy/bulky due to the slide out keyboard.
If anything and no Amaze, I'd think a S2 would be shipped out.
Sent from my HTC_Amaze_4G using Tapatalk 2
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
They sent you headphones? That's my biggest gripe with this phone is no headphones
Assurion isn't just TMobile it's also att and they send refurbs. When my g2 went out the only thing they offered was that dumbass sidekick...uh no thanks
Sent from my HTC_Amaze_4G using XDA
andy55 said:
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
Click to expand...
Click to collapse
When I made a claim for a broken HD2 very close to the release of the HD2 Asurion sent me a brand new unit in the box with everything, as described above. I'm sure in that time period when a phone model is very new they just don't have refubs available yet. After a few weeks they start to build up an inventory.
Rob
I did a claim on my Cliq and got the Sidekick 4G for my daughter. It was brand new even included a new Sim card... however if they did not have the Amaze if I were to put in a claim I would not want a sidekick LOL
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Brooklyn8807 said:
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
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Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
WG5516 said:
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
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Click to collapse
T-Mobile is out of stock of the Amaze. He didnt get that from T-Mobile themselves. First of all, they dont even sell the White amaze anymore. He got it from Asurion. If I were you, id call back up T-Mobile and make them give you the ONE S and make them pay the difference for them not having any left. I know they offered to do that with me last month when I first got the amaze and wanted to sent it back for a new one due to screen bleed.
Even though it was in the box and everything. I still dont think it was new. Even the refurbs come with the stick on the front of the phone etc etc. They just add the unopened accessories in the amaze box.
Even if its not new, if you cant tell a difference and its perfect, no big deal anyway lol
Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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Click to collapse
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
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Click to collapse
Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
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Click to collapse
I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
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Click to collapse
Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
this was mentioned in another thread... just didnt want to hijack the thread so i post it in a new one...
It will void your HTC "factory" warranty but if u have sprint tep then you can use the unroot and relock methods posted in the threads and you should be able to return them to sprint for repairs and such
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Click to collapse
So, i never gave any insurances for phones a big thought... if you think, that I had plenty phones, and none of them got so damaged, lost, thrown in the water... that I was worried about insurance...
I mean you pay depending where about 10$ per month (2 years 240$) so if you just in case can get your phone replaced and pay another 100$ deductable... so in the end i pay 340$ to be sure I could have a replacment phone... now in other words...if i say the phone is worth 600$ that would mean that every 2nd person would need to replace there phone so it makes sense for a consumer to buy this... really every 2nd person? still it seems to be popular in these forums...
I mean yeah i had a display break from one of my phone some time back went to the store ordered a new display 100$ done... here i would have still overpaid 200$ so I don't quite get it... but I do have an open mind to be convinced
My example is absolutely simplified... and they offer repair services as well... I understand, but still...
Am i just talking good care of my stuff? so that i dont worry about this so much ? just wondering...
I think of it like this do I have in pocket over 500 to replace my phone nope. So ten bucks a month is easier when I do need replacmet and pay 100. Second is piece of mind, I did a few replacements and fixes which is good. In the end sprint and insurance wins. The thing that bugs me was a few years back the amount of fraud going on and that's why it gets more expensive when it comes to insurance.
Sent from my EVO using XDA
This is a good example why I don't have sprints TEP. It's a big rip off. I personally like using best buy black tie protection. I paid $170 for 2 years it doesn't have a deductible it is cheaper than sprints TEP.
Sent from my EVO using XDA
I personally think it's a waste of money. If I drop my phone on the sidewalk or in the toilet, I'll suck it up and get a cheap phone off Craigslist until I can save up for a replacement. I'd rather that than spend that much money a month on insurance. Besides, don't you all put a few bucks into an emergency fund every month anyway?
People say just be careful with your phone and you won't need insurance and if you can't do that then get ibsurance. Sure that's a good point, but there's no way I can watch out for it every day nor do I want to pile up money for insurance so small investments for quality cases and screen shields do that job for me for much less than paying insurance a month, so now I only have to worry about it for exceptionally dangerous days (camping, swimming, etc) which is easy if you remind yourself how important your phone is and how crazy it'll be without it. Living like this, I've never broken a phone.
But that's just me. I like someone else's idea, instead of investing your money in insurance where you never get it back, put it aside as a "phone" funds for yourself at the same rate this way you can keep your own money if you don't use it. You'll be paying more for the replacement, but if you generally don't break phones you'll be saving more money than you spend if you don't break it the next time (easier said than done, but I did say "if you generally don't break phones")
Basically, insurance is for people who either:
1) want to throw away money
or
2) break phones often (2+ times within one 2-year agreement)
Personally I don't think insurance is a bad idea but I do think sprints TEP structure is a total ripoff. Looking at a few EVO LTE on Ebay they're already going for under retail and I've seen a few open box sell for $450. I could only imagine what our phones would sell for in a couple of months. These phones will be so affordable soon rendering TEP a total ripoff if one had to pay a $200 deductible.
Sent from my EVO using XDA
forum.xda-developers.com/showpost.php?p=26638575&postcount=92
Please consider searching before starting new threads. This topic has had at least 3 threads dedicated to it, and the above link details under what circumstances a person should consider insuring their phone.
Sent from my EVO LTE using Tapatalk 2
If you don't want insurance then don't take it . Simplified answer.
Peace of mind coupled with not having to pay $500-$600 at once for a replacement.
Sent from my EVO using xda premium
PaulHBK said:
Peace of mind coupled with not having to pay $500-$600 at once for a replacement.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
As mentioned, you'd be getting ripped off to pay that much for a replacement now that Ebay is stocked up and people are looking ahead to the SGS3.
But, hey, at least we're not being forced by anybody to carry phone insurance. Yet.
SilverZero said:
As mentioned, you'd be getting ripped off to pay that much for a replacement now that Ebay is stocked up and people are looking ahead to the SGS3.
But, hey, at least we're not being forced by anybody to carry phone insurance. Yet.
Click to expand...
Click to collapse
What are you talking about?! EVO LTEs are not going for low on eBay. They are auctioning for no less than $500 and "buy it now" options mostly around $600 and ABOVE. Don't spew "information" that doesn't truly benifit your point...
Sent from my EVO using xda premium
PaulHBK said:
What are you talking about?! EVO LTEs are not going for low on eBay. They are auctioning for no less than $500 and "buy it now" options mostly around $600 and ABOVE. Don't spew "information" that doesn't truly benifit your point...
Sent from my EVO using xda premium
Click to expand...
Click to collapse
The one with "buy it now" are just sitting there without any one buying them. And I've seen a few auctioning off for $450-$475. I will post links when I get to my laptop
Sent from my EVO using XDA
Mathman85 said:
forum.xda-developers.com/showpost.php?p=26638575&postcount=92
Please consider searching before starting new threads. This topic has had at least 3 threads dedicated to it, and the above link details under what circumstances a person should consider insuring their phone.
Sent from my EVO LTE using Tapatalk 2
Click to expand...
Click to collapse
Well I actually did do a search and had a couple entries.... But nothing big really..... Might have not look long enough
Sent from my EVO using Tapatalk 2
PaulHBK said:
What are you talking about?! EVO LTEs are not going for low on eBay. They are auctioning for no less than $500 and "buy it now" options mostly around $600 and ABOVE. Don't spew "information" that doesn't truly benifit your point...
Sent from my EVO using xda premium
Click to expand...
Click to collapse
No less then $500?
http://www.ebay.com/itm/18090309202...AX:IT&_trksid=p3984.m1438.l2649#ht_500wt_1182
http://www.ebay.com/itm/18090304509...AX:IT&_trksid=p3984.m1438.l2649#ht_500wt_1182
http://www.ebay.com/itm/18090166495...AX:IT&_trksid=p3984.m1438.l2649#ht_500wt_1182
I think the bottom line here is if you want phone insurance, get phone insurance. If you don't, then you don't. It's that simple. However, I kinda find it interesting that a lot of people say hey I don't need phone insurance but are the same people that get insurance on electronics. I know it's much cheaper and there's no deductible but if you are gonna be a stickler then be one 100% of the time. Insurance is there for those that wanna be proactive and have a peace of mind at the end of the day. Think of how much money we throw away paying car, home and renters insurance without ever putting in a claim? I know all these things are mandatory but honestly we waste thousands upon thousands upon thousands for those things. However, it's the peace of mind knowing that if you smash your car up, your home gets burglarized or catches fire, you'll be covered and so will your valuables( if you pay that extra $200 a year or more for that). If these things didn't carry mandatory weight, would we have car or home insurance? It's the same question to ask yourself when looking to purchase phone insurance( minus the mandatory part). I carry the TEP insurance because it protects me against EVERYTHING! I know there is a deductible but it works for me. I've heard horror stories about BBs Black Tie Protection. Yeah there is no deductible but what you have to go through to get your phone fixed is not worth the $94 you'll save vs the Sprint plan and in the end you end up getting a refurbished phone anyways. That's like saying I'll go to Joe Schmoe to get my car fixed because he is cheaper than the dealership but end up getting your car back with more problems than you started out with. I just say go with what you like. In the same breath, you can't ridicule or belittle someone for being proactive imho.
My old Palm Centro, Palm Pre, and Evo Shift...
Centro had worn out button panel, and then someone stepped on it a bit and the button panel broke on the corner.... free repair in 1 day
Palm Pre died and stopped turning on... Free new or "like new" replacement 2 business days
Second Palm Pre died and stopped turning on... Free new or "like new" replacement 2 business days
Evo Shift died and stopped turning on... Free new or "like new" replacement 2 business days
Second Evo Shift died and stopped turning on... Free new or "like new" replacement 2 business days
So this is why I keep my Sprint TEP
Never paid a dime aside from the monthly fee
shook187 said:
No less then $500?
http://www.ebay.com/itm/18090309202...AX:IT&_trksid=p3984.m1438.l2649#ht_500wt_1182
http://www.ebay.com/itm/18090304509...AX:IT&_trksid=p3984.m1438.l2649#ht_500wt_1182
http://www.ebay.com/itm/18090166495...AX:IT&_trksid=p3984.m1438.l2649#ht_500wt_1182
Click to expand...
Click to collapse
Ok. Still close to $500 on those though. And I'd still rather not have to pay $470 at once though...
Sent from my LTEvo using XDA Premium
PaulHBK said:
Ok. Still close to $500 on those though. And I'd still rather not have to pay $470 at once though...
Sent from my LTEvo using XDA Premium
Click to expand...
Click to collapse
$470 now $370 next month $270 the following month. Eventually the phone will level off around $225-$300. At that point making sprint deductible of $200 a total ripoff. I guess TEP is a good investment within the first 4 months of a phones released.
Sent from my EVO using XDA
Well lets put it this way I've had phones since they first came out. Remember that BIG Motorola ! Also one of the first car phones. I've never had insurance or had a need for it. Same with screen protectors. Each to his own.
Sprint tep has gotten me out of soo many o**** moments that I will continue to pay for it and is probably one of the main reasons I have stuck it out with sprint. No other carrier has "repair" centers like sprint does
Sent from my GT-I9300 using xda premium
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
You're not alone. Sprint only offers refurbished EVO3Ds as replacements. I've gone through probably 7 or 8 phones already, and all of them have had issues.
My current phone has a big blue patch on the screen, it's missing the rubber gasket around the screen, and the aluminum frame around the screen is bent.
I'm overseas right now, so I can't get a replacement, but I definitely will when I'm back in the states. I'm kind of hoping I can get another phone, since I've only had bad luck with the EVO 3d, it seems. I emailed the technician at my local Sprint store, and as of right now, it seems you can only get an EVO3D as a replacement for an EVO3D.
I just got a new phone from sprint today after the one they had send me had hardware issues and a blue spot in my screen.
Sent from my PG86100 using Tapatalk 2
I'm in the same boat. This is my 3rd replacement. Time will tell how this one works. I hate refurbs.
Sent from my PG86100 using XDA
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
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I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
t4d73 said:
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
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Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
tgruendler said:
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
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Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Kfunk said:
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
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It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
t4d73 said:
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
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That would make sense. Our case, it was a manufacturer's defect so insurance (asurion) was not invloved. Guess we got lucky
I guess I will stick out my light screen bleeding... If only they replaced it with an LTE
I tried to get sprint to replace my phone when the whole left edge bent off. they told me i would have to pay 100 for a replacement if I had the insurance. I thought the whole reason to pay for the insurance is that if the phone broke you got a free replacement. Im glad i didnt pay for the insurance and I walked out of the store with a case
Out of curiosity why are people even carrying insurance on these phones anyways? Can one just find a good used replacement on ebay or craigslist for about the same price as the deductible?
Sent from my EVO using XDA
I'm on phone number 4 as well, holding out for the new S3 if possible or it might be phone 4 due to a crappy usb port.
Phone #1 kept randomly rebooting, then after a reboot it decided to never connect to the Sprint network again.
Phone #2 had some visible junk behind the screen.
Phone #3 decided it wanted to commit suicide while I was watching Netflix, it made a loud beeping noise and would never come back on.
Phone #4 Capacitive light buttons are dimmed and since flashing cm9 they won't even come on. The usb port is getting loose and I have to charge my phone at an angle (awesome).
I know this really isn't HTC's fault due to Ausrion (sp) phones but going through 4 phones is kind of pushing me away from HTC. Waiting for S3 reviews to decide on that or the 4G LTE.
Already said screw it and picked up my LTE
Sent from my EVO using xda premium
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
t4d73 said:
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
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I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? The phone has been out for almost a year now so im thinking it will be a refurb. Hopefully its in good condition.
Jfree3000 said:
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
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Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Visionikz03 said:
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? I would assume so since the phone has only been out for a few months.
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
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While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Jfree3000 said:
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
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yeah the island women tend to make u wish u were single lol...
So my E3D went south on me. In Developer Options I turned on the touch tracer and could see the phantom touches that were opening apps, dialing contacts, whatever shortcut was under the spot when it fired. Crazy.
So I unrooted, loaded the current RUU, and headed to the Sprint repair location by my house.
They looked at it and confirmed the problem. Dude said, "Well, we have replacement parts so we can replace the screen. Or, if you want, we can swap it for the Evo4g LTE." I didn't think I heard him right, so I paraphrased it back to him. Yup. Incredible. Sprint was really getting on my nerves, but they won my heart back with that move.
Just wanted to share my experience - I hope everyone gets similar treatment when the time comes.
That's lucky! I took mine in last month and they replaced the screen. But, I like my 3D and LTE is not online here yet, so maybe it's better that I kept my 3D anyway.
Must be nice.. I've been through like 7 or 8 3ds and their only offer is another crappy refurb or a downgrade.
Sent from my PG86100
Same thing happened to me! Except it was a list given to me. The last phone was the EVOLTE and my face lit up!
I'm loving the LTE. I miss the Evo 3D only cuz aside from the digitizer issues it was a good phone to me.
The screen and battery on this is a huge improvement. I can upgrade again in July but will probably wait till end of the year or maybe next year.
Whoever had digitizer problems just keep trying. I know it helps if you have insurance.
Sent from my EVO using xda app-developers app
My 3d has been having problems keeping a consistent wifi or 3g connection the past few weeks. Sprint has sent me 6 replacements, all have been broken (one bad screen, one wouldnt turn on, one the digitizer didnt work etc). I got tired of having to take each one into the store just to have them verify that it was broken. I told them I wanted a new phone, not a refurbished crap phone. The guy checked his computer, and said they could offer me a Galaxy S2 (yes, a 2) or an evo 4g (the old one, not the LTE). I told him there is no way they are giving me a phone that's over 2 years old. He talked to his manager, and he said the same thing, that's all they could offer me.
I called Customer care to see what they would offer, even threatened to cancel my account. They told me I would have to contact Asurion and pay the deductible to get another replacement (and it would be a refurb). I can't believe Sprint is turning me to them to handle their business, since they can't do their jobs themselves. AND trying to make me PAY to get a warranty replacement.
I actually bought my EVO 3D with a bad screen for $20 and replaced it with a good quality screen for $30. Funny thing is, the EVO 4G LTE went on sale for the price of free (2year contract) 2 days later here. I snagged one for my wife but decided to hang on to the 3D. I'll honestly say the only improvement i care about on the LTE is the battery. It's nice that it's light, and the screen is slightly bigger but i think I'll wait till they put out the next evo or HTC phone that has a quad core or something much better.
And this was for free?? or through asurion, I've got two 3vo's that are broken right now, Mine has digitizer problems and my lady's has a shattered screen. Will asurion replace the broken screen one for the hundred bucks with the 4g lte?
And is there a chance mine will be replaced with a 4g lte for free?
---------- Post added at 03:28 PM ---------- Previous post was at 03:27 PM ----------
And who has the ICS 2.89 RUU, I can't find it for ****.
Can't_Live_Without_My_Evo said:
And this was for free?? or through asurion, I've got two 3vo's that are broken right now, Mine has digitizer problems and my lady's has a shattered screen. Will asurion replace the broken screen one for the hundred bucks with the 4g lte?
And is there a chance mine will be replaced with a 4g lte for free?
---------- Post added at 03:28 PM ---------- Previous post was at 03:27 PM ----------
And who has the ICS 2.89 RUU, I can't find it for ****.
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I guarantee you will get a refurb 3d. I just called Asurion today and according to them, they have "tons" of refurbed 3d's.
I took mine into a sprint store for the digitizer and had just dumped a sock rom on it but still had the unlocked bootloader and everything. They replaced the digitizer and even replaced the entire shell. They basically put my board into a new phone. Even joked with me about my boot up screen(android pissing on an apple)
Sent from my Evo 3D CDMA using xda premium
akin175 said:
I actually bought my EVO 3D with a bad screen for $20 and replaced it with a good quality screen for $30. Funny thing is, the EVO 4G LTE went on sale for the price of free (2year contract) 2 days later here. I snagged one for my wife but decided to hang on to the 3D. I'll honestly say the only improvement i care about on the LTE is the battery. It's nice that it's light, and the screen is slightly bigger but i think I'll wait till they put out the next evo or HTC phone that has a quad core or something much better.
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http://www.intomobile.com/2012/12/0...s4-pro-13mp-camera-and-unibody-aluminum-case/
My upgrade is in June so I'll definitely be getting one of these.
It seems like HTC is switching to Q1 and Q3 launches to beat out Samsung.
Oh and OP gratz on getting an EVO LTE!
o0adam0o said:
Whoever had digitizer problems just keep trying. I know it helps if you have insurance.
Sent from my EVO using xda app-developers app
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I have tep coverage.... They don't seem to care. And the list of phones they were offering was horrible for me. Evo 4g, Evo shift, epic, and conquer... All if which came out before the 3d, have lower resolution, half the ram, single core processors, and.. oh yeah no 3d obviously but I don't really mind losing 3d if its a capable device. I asked about a gs2 and they wouldn't budge on that even. Been a customer for a decade and have 3 lines of service...
The latest refurb has horrid light bleed and the screen actually makes a sound when I press it back into the casing because it doesnt sit properly.
Hmmm. Looks like in off to download another ROM while roaming lol.
Sent from my PG86100
I have a bad digitizer too, so i went in to sprint with the vague hope of getting the LTE also. No luck, theyre sending me a replacement. But if i dont like it for any reason im just gonna keep mine...
Sent from 3D A.W.E.S.O.M-O
Threads give me hope that when my EVO's digitizer finally gives in (it's getting really close to not working at all) I may be able to not roll the dice on a refurb EVO3d. I just don't want to go into refub hell, the unknown.... been there for a Moment lololololol. Although, couldn't they at least offer the Photon in lieu of a 3d? Damn.
jdawglx01 said:
Threads give me hope that when my EVO's digitizer finally gives in (it's getting really close to not working at all) I may be able to not roll the dice on a refurb EVO3d. I just don't want to go into refub hell, the unknown.... been there for a Moment lololololol. Although, couldn't they at least offer the Photon in lieu of a 3d? Damn.
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You would think they could.... But no. And seriously..... I haven't gotten what I would call a good quality refurb yet.
Every single one the screen has been loose, jacked up power buttons, cases literally bulging apart... And all they wanna do is send another pos or downgrade me. I used to brag about how great they were and in all honesty I've been telling people to stay away since they started treating me like this.... Their customer service used to be what kept me in lieu of their ****ty coverage and slow network speeds.
Sent from my PG86100
By the way of additional information - when I scheduled my appointment online with the Sprint repair center, I included information that my phone was critical for my job (which is true) so, possibly, that played into their decision to upgrade my phone.
Hope this information is useful to someone.
I'll give that a shot... My digitizer started acting up today ironically..... Phantom touches and I have to power cycle it occasionally just to get a response.
Sent from my PG86100
Sprint doesn't really care about the rooted phone... When I was a tech for them, I still did the repair and or replacement. I just wanted the customer to be honest with me. Either case its their job they have to repair it. TEP is not effected by root.
Sent from my KFTT using xda app-developers app
kiewee3 said:
http://www.intomobile.com/2012/12/0...s4-pro-13mp-camera-and-unibody-aluminum-case/
My upgrade is in June so I'll definitely be getting one of these.
It seems like HTC is switching to Q1 and Q3 launches to beat out Samsung.
Oh and OP gratz on getting an EVO LTE!
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Now that's what I'm talking about Q1 is right around the corner and for sure be worth waiting for.
Well my digitizer has become much worse over the last couple days so I had to do something :-/
So I called customer service and was told that they'd replace my EVO3d... But it'll be 5-7 days on back order. The rep said she had to offer an EVO but acknowledged that it is not an even trade. They wouldn't give me other options. I have insurance but so I figured this is the cheapest way out for now. They waived the $35 fee, or so they said. Last time I did this with a Moment, they said the same thing about being back ordered and a box arrived early with a shiny Transform... So we'll see. My contract is up in 6 months, almost made it!
jdawglx01 said:
Well my digitizer has become much worse over the last couple days so I had to do something :-/
So I called customer service and was told that they'd replace my EVO3d... But it'll be 5-7 days on back order. The rep said she had to offer an EVO but acknowledged that it is not an even trade. They wouldn't give me other options. I have insurance but so I figured this is the cheapest way out for now. They waived the $35 fee, or so they said. Last time I did this with a Moment, they said the same thing about being back ordered and a box arrived early with a shiny Transform... So we'll see. My contract is up in 6 months, almost made it!
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Let me know what they do for you.... I'm really curious because I'm about to make that same call (again)
Sent from my PG86100