Bought an HTC One today. The camera appears to be defective. It has trouble focusing and is always blurry on the top right-hand side quadrant of the photo.
Since I'm pre-paid and bought from an individual, should I go to T-Mobile for a warranty replacement or direct to HTC? Obviously it's under warranty since it hasn't been out for over a year.
I know AT&T were jerks about warranty claims if you didn't purchase direct from them but don't know about T-Mobile.
Thanks.
Sent from my HTC One using Tapatalk 2
ericshmerick said:
Bought an HTC One today. The camera appears to be defective. It has trouble focusing and is always blurry on the top right-hand side quadrant of the photo.
Since I'm pre-paid and bought from an individual, should I go to T-Mobile for a warranty replacement or direct to HTC? Obviously it's under warranty since it hasn't been out for over a year.
I know AT&T were jerks about warranty claims if you didn't purchase direct from them but don't know about T-Mobile.
Thanks.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
as long as there is no damage you should have 14 days for an exchange
I believe you will have to go to HTC. T-Mobile will only honor it within the 14 day window for the original owner
Sent from my Nexus 10 using Tapatalk HD
The phone is definitely outside the 14 day window and I'm not the original owner. Guess I'll go to HTC and play that game.
The physical hardware is clearly under warranty, so hopefully they don't give me the runaround.
Before returning try changing the video resolution from super hd to hd and see if that fixes it. Then you should be able to switch it back and it should work fine. It doesn't just fix the video camera but the still camera as well.
Sent from my HTC One using xda app-developers app
Devi0124 said:
Before returning try changing the video resolution from super hd to hd and see if that fixes it. Then you should be able to switch it back and it should work fine. It doesn't just fix the video camera but the still camera as well.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Now you tell me. I boxed it up and shipped back today.
Here is what the average photo looked like. Just terrible. Tried a hard reset, reset the camera settings, etc. Nothing worked. I think it's just plain defective.
Night photos are grain city too. Nothing good about it at all. FYI, I had and sold an HTC One (regretted it, bought another) and the photos were fantastic. This one is just a dud (hence why the seller only asked $450 cash - now I see why).
HTC support asked me if I wiped the lens with a lint free cloth. WTF do you think, lol?
Tap to focus just didn't work. In fact, nothing worked. Every photo is terrible. I really hope HTC support doesn't give me the run around.
(my backyard - yes we have two dogs and yes their pee kills the grass, but they are worth it)
Yeah that's about what mine looked like before. I had just written HTC to find out what I needed to do the replace it. This was literally just last night. I was up late about to flash the 1.29 Rom to see if that fixed it. I looked through the settings to see if there was a way to change the auto focus settings which there only is for video. I changed the resolution setting just to see if it might help and it completely fixed it. Not sure why but it seems like it was "stuck". It may or may not have been the same as your issue but sounds like it was. Whatever though, you get a new one so it all works out.
Sent from my HTC One using xda app-developers app
Anyone know how fast HTC repairs/replaces and ships back? They will receive the phone today and I'm hopeful to receive it back by this weekend. Realistic?
Well, just got the phone back. Slow ground shipping!
Aaaand HTC did absolutely nothing to the phone. The pictures are all still blurry. Infuriated right now. Two weeks and they did absolutely nothing, just shipped it right back to me with no notes, no repair, nothing.
Called up HTC. Of course they have "no notes" as to what was done to the phone. Here's a tip: nothing was done.
The "escalations team" was closed so they told me to call back tomorrow.
Just so I'm not crazy, is this considered a normal "ultrapixel" photo from this phone? I just took it. Basically, the tap to focus does absolutely nothing. I'm about to unload this junk to someone else and make it their problem. I can't go a full month without a working phone as my only option is to send it in again and have the HTC techs go "yep, looks good from here" and send it right back to me again. Just replace your defective hardware guys. Not hard.
It would'nt hurt to try
The worst they would say is no. Ive heard story's of people getting replacements from t mobile in your situation, if it was a manufacturers defect. I would just go into a store and be totally polite friendly with the rep and show that your completely bummed out about your new phone not working the way it should. From my experience, kindness can go a long ways with t mobile.
ericshmerick said:
Well, just got the phone back. Slow ground shipping!
Aaaand HTC did absolutely nothing to the phone. The pictures are all still blurry. Infuriated right now. Two weeks and they did absolutely nothing, just shipped it right back to me with no notes, no repair, nothing.
Called up HTC. Of course they have "no notes" as to what was done to the phone. Here's a tip: nothing was done.
The "escalations team" was closed so they told me to call back tomorrow.
Just so I'm not crazy, is this considered a normal "ultrapixel" photo from this phone? I just took it. Basically, the tap to focus does absolutely nothing. I'm about to unload this junk to someone else and make it their problem. I can't go a full month without a working phone as my only option is to send it in again and have the HTC techs go "yep, looks good from here" and send it right back to me again. Just replace your defective hardware guys. Not hard.
Click to expand...
Click to collapse
Not to press the depressing issue any more..but is that pic actually a focused zoomed in shot ..meaning your actually farther away then where the picture makes it look.
Was thinking that maybe your just to zoomed in with the shot... No photo ever looks any good fully zoomed ..I usually walk up closer less zoom =clearer picture.
But its just a idea I know your mad as hell .. And I agree the photo is horrific .
Sent from my HTC One using xda premium
abcdefg1234567 said:
Not to press the depressing issue any more..but is that pic actually a focused zoomed in shot ..meaning your actually farther away then where the picture makes it look.
Was thinking that maybe your just to zoomed in with the shot... No photo ever looks any good fully zoomed ..I usually walk up closer less zoom =clearer picture.
But its just a idea I know your mad as hell .. And I agree the photo is horrific .
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I am not using the zoom at all. Here's another one. They are all like this and HTC apparently thinks this is just fine.
Went to T-Mobile. The effectively told me to take a hike the instant they heard "I bought it from Craigslist."
Back to HTC I guess. Hey, no phone for a month. Fun.
Tmo will honor it by yeah unfortunately not if you did not but if from them
Sent from my HTC One using xda app-developers app
Devi0124 said:
Tmo will honor it by yeah unfortunately not if you did not but if from them
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
No **** cpt obvious.
Sent from my Nexus 4 using Tapatalk 2
Is it obvious? Then don't ask stupid questions and you won't get obvious answers.
ericshmerick said:
No **** cpt obvious.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Sent from my HTC One using xda app-developers app
Related
I've been getting random reboots.
3 times since I got it. Since yesterday this thing has been freezing and locking up and just frustrating the crap out of me.
I haven't taken any ota cause I want root.
Thanks for any input.
Sent from my PG86100 using XDA Premium App
Take the OTA
Root was achieved on a device that already had the ota. I took it and my phone works great.
Sent from my PG86100 using XDA Premium App
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
edufur said:
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
Click to expand...
Click to collapse
Yeah I would wait until s-off. Root will be here soon try a factory reset
Can s-off come out and play? You run but you can't hide
I'd rather be guaranteed root than an ota. I'd try a hard reset first.
Damn. Too late. But I got the ota that made the phone disappear from the lock screen so I think I'm safe. I wont take anymore.
Sent from my PG86100 using XDA Premium App
The ota has nothing to do with the freezing. I had the ota and the same thing kept happening to me. I took My phone back and got a new one. This time I didn't take the ota and I don't have any issues. I think some of the phones are just buggy. If you have a 3vo then you have one out of the first batch. HTC makes great phones, but they don't always get it right. Remember how buggy the TP and the TP2 were.
I got one of the phones with no dead pixels and stuff. I don't wanna risk taking it back and getting one even worse.
After the ota things feel much better. Let's see if the same thing happens. If it does, any ideas what to do? Wait for root and put a better rom? Or get it replaced?
Sent from my PG86100 using XDA Premium App
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Took my phone back with one problem, got home with 2 extra problems that I didn't have on the first one LOL. FML
Sent from my PG86100 using XDA Premium App
DataDork said:
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
Click to expand...
Click to collapse
So I guess the person I spoke to is full of ****. I called Sprint yesterday to get a replacement and I was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
It's not YOUR fault if the phone came defective.
Sent from my PG86100 using XDA Premium App
this 4th phone better be pristine..
1) no locks
2) is able to charge
3) sharp. clear white colors
or else, im calling sprint again and will order as many damn evo3ds before my 30 day is up .. i shouldnt have to go through so many to be happy like i was for the first 24 hours of my first 3d.
dozebeats said:
so i guess the person i spoke to is full of ****. I called sprint yesterday to get a replacement and i was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
Click to expand...
Click to collapse
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
DataDork said:
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
Click to expand...
Click to collapse
It was Sprint customer service that I spoke to. Took me 3 different people to finally send me a replacement. The first two were telling me I needed to go into a Sprint store to have the moron tech in the back "look" at it. I know the phone is having problems, I dont need this guy to tell me that. What also pissed me off was my friend telling me he was on the phone with them for 10 minutes and had a new phone on the way. I kept getting the run and around and wanted to choke someone. Customer service is definitely good, but they have a few morons here and there.
My phone suffers from the not sleeping issue, so I asked customer support about replacing it. I asked what would happen if the replacement I got also ended up being defective, and they told me that I could get it replaced again.
I'm just scared of getting one that's worse than what I have. The sleep issue is the only big problem. My screen is also slightly rotated and is a little warmer in colors, but those aren't tooooo major. No dead pixels or anything. I just hope my replacement has no issues at all. I can deal with the warmer colors on the screen, but that's as far as I'd want it to go.
Now after two hard resets my phone is stuck in 3D mode. After wiping ENTIRE phone twice my camera won't work LOL. Weird thing is, soon as I hit camera there's just a black screen, then I switch over to 3D it puts my ENTIRE rom in 3D. I'm not joking. The homescreen and everything is doubled and fuzzy like the 3D is stuck. Im so disappointed with this phone I don't what to say......screw the 3rd phone man I don't even want a third one. P.S I'm typing this on the new 3D feature the xda app has that I wasn't aware of :rolls eyes:
Pissed.......
Sent from my PG86100 using XDA Premium App
That sucks man..shame since once you get a good one its a pretty amazing phone.. I love it more and more every day ..but US early adopters usually get the ****ty ones
I'm lucky. No problems yet.
So I got the ruby today...just a little feedback.
I upgraded from the Glacier, and I was running the darkside 1.5 ROM with sense 3.5. And to be honest, I liked the Glacier better. The Amaze is just like an over grown Glacier and is a bit laggy. They changed the charge port, and at the bottom of the screen where the touch buttons are, it glows white on the screen, say like inside of settings where the backscreen is black. I'll Give more info with the more I use it. So far wish I would of kept the Glacier. Nice Camera and screen though, besides the 'white' issue.
You really might have a defective unit then because in the week I've been using mine I haven't caught even a moment of lag. This is by far the quickest and snappiest phone I've ever used.
Sent from my HTC_Amaze_4G using XDA App
Just giving my opinion. Doubt its defective.
jaysway said:
Just giving my opinion. Doubt its defective.
Click to expand...
Click to collapse
Well pretty much any brand new phone with a dual core 1.5 ghz processor should not be lagging at all. Definitely not more than something as outdated as the mt4g.
jaysway said:
So I got the ruby today...just a little feedback.
I upgraded from the Glacier, and I was running the darkside 1.5 ROM with sense 3.5. And to be honest, I liked the Glacier better. The Amaze is just like an over grown Glacier and is a bit laggy. They changed the charge port, and at the bottom of the screen where the touch buttons are, it glows white on the screen, say like inside of settings where the backscreen is black. I'll Give more info with the more I use it. So far wish I would of kept the Glacier. Nice Camera and screen though, besides the 'white' issue.
Click to expand...
Click to collapse
Exact same with mine. I'm so disappointed. I was looking so forward to this phone. I took the first one back thinking it was a fluke. Second one was the same. Even the display unit had it. The girl who was helping me thought I was crazy until I showed her by blocking the light with my hand. On any black screen when the buttons are lit, it bleeds up into the main screen. I went through three of them, and then gave up, and just got my money back. I want this phone, but I hope HTC fixes that first.
I have the lights at the bottom of the screen issue also. Looks pretty crappy sometimes
Sent from my HTC_Amaze_4G using XDA App
Oh and all of them did have a bit lag too. Here I thought it was such an upgrade from all my current phones (Nexus One, Desire HD, Defy), but really I'm back on the Desire HD, and loving it.
Can someone post a picture or video of the white issue?
Lokks said:
Can someone post a picture or video of the white issue?
Click to expand...
Click to collapse
I would also like to see this as I am in less than an hour headed to pick this thing up....
I'm pretty suprised because mine is flawless. No screen issues, dust, lag or anything else like that and I'm coming from a sensation. This phone is everything I hoped it would be and I have no complaints. If anything I would expect kind to have more of the issues as it is a store demo model so probably one of the earliest manufactured.
Sent from my HTC_Amaze_4G using XDA App
A little late for you, TurboBoxer, but it does look like the light from the buttons at the bottom isn't well-blocked from the screen. I took some pictures with my Nexus S, but I can't post an actual link because I'm new. You can see the bleeding light at the bottom, though. Here's a link to the album:
http://plus.google.com/photos/105505315440794373505/albums/5662786129509465969
5of0 said:
A little late for you, TurboBoxer, but it does look like the light from the buttons at the bottom isn't well-blocked from the screen. I took some pictures with my Nexus S, but I can't post an actual link because I'm new. You can see the bleeding light at the bottom, though. Here's a non-active link you can copy/paste, the album should be public:
plus.google.com/photos/105505315440794373505/albums/5662786129509465969
Click to expand...
Click to collapse
Yep. That's it. I think HTC needs to fix this in manufacturing now, and do a recall for the ones out now. This is not something I will tolerate when I pay $600 off contract.
Sent from my Desire HD using xda premium
bobbyphoenix said:
Yep. That's it. I think HTC needs to fix this in manufacturing now, and do a recall for the ones out now. This is not something I will tolerate when I pay $600 off contract.
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
Agreed. It's pretty noticeable, and while it doesn't bug me that much, it shouldn't be happening. My Nexus S has similar buttons/lighting at the bottom, with absolutely zero light bleed. It'd be nice if I could exchange this guy for one that doesn't bleed.
Edit: Added comparison shots of my Nexus S to the album (not) linked above.
bobbyphoenix said:
Yep. That's it. I think HTC needs to fix this in manufacturing now, and do a recall for the ones out now. This is not something I will tolerate when I pay $600 off contract.
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
You'll pay 600 dollars for a phone off contract? Are you on pills? I paid just over that for my computer. I thought they made phones off contract that expensive so people don't try to buy them.
Not necessary everyone buys phone on contract, majority in US buys I know... some people have money to buy off contract prices, some like trying new phones so they sell their existing phone, add some money and buy the new one off contract. Also there are lots of countries where phones are not sold subsidized.
Willieumm said:
I'm pretty suprised because mine is flawless. No screen issues, dust, lag or anything else like that and I'm coming from a sensation. This phone is everything I hoped it would be and I have no complaints. If anything I would expect kind to have more of the issues as it is a store demo model so probably one of the earliest manufactured.
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
i completely agree, i thought it would be hard to notice any improvement from the sensation, but, i must say, its like night and day, and we havent even ROM'd it out and tweaked the kernel yet... this phone is gonna be amazing... well, MORE amazing... lmao
kirdroid said:
Not necessary everyone buys phone on contract, majority in US buys I know... some people have money to buy off contract prices, some like trying new phones so they sell their existing phone, add some money and buy the new one off contract. Also there are lots of countries where phones are not sold subsidized.
Click to expand...
Click to collapse
I've done that a lot. Buy latest phone with upgrade (~200)....6 months later, sell on ebay for 375-400. Get newest phone off contract and pay difference (~200)...as long as you stay on top of the latest and greatest its not hard to essentially get each phone at upgrade pricing when you factor in the sale of the previous phone.
I went from 9800 bold > HD2 > aria> captivate > streak 5 > atrix > amaze and have never paid more than 100 out of pocket for the next phone
domin8 said:
I've done that a lot. Buy latest phone with upgrade (~200)....6 months later, sell on ebay for 375-400. Get newest phone off contract and pay difference (~200)...as long as you stay on top of the latest and greatest its not hard to essentially get each phone at upgrade pricing when you factor in the sale of the previous phone.
I went from 9800 bold > HD2 > aria> captivate > streak 5 > atrix > amaze and have never paid more than 100 out of pocket for the next phone
Click to expand...
Click to collapse
When do you have to sell it buy before the resale value goes down?
Sent from my LG-C710h using Tapatalk
ben200451 said:
When do you have to sell it buy before the resale value goes down?
Sent from my LG-C710h using Tapatalk
Click to expand...
Click to collapse
at least for me, i always have tried to sell it just as the newest one i want comes out. Its typically within 6-8 months of the release of the original device. Sometimes i'll just peruse ebay and see the prices, and then when i notice they start to go down i'll see what phones are out at that time so i get out of my current device before taking too great of a hit.
for example, the girl and I just sold her droid 2 for 200 bucks and my atrix for 280 on craigslist in one day, and since our contracts were up we went to tmobile and got these for little out of pocket since it was a new contract
I paid for mine cash, and to be honest....worst investment ever. Im not happy with the battery life, the screen issue, speaker is mediocre, my old hd2 was alot better than this phone. Its not about outdated, its about a good sturdy practical device.
Hi All,
I just bought the Photon 4G day before night and am loving it
But I realized that camera is showing a black patch on the screen... Its there in the file even when i take snaps as well as record videos Its set there permanently (same spot). Its somewhat translucent.
Please can anyone help me out fixing it cause its disappointing me somewhat
I have attached few images to let you guys know how it looks..
Oh and I think I dont need to point out the location of this ****. Its at the same spot in all the three images. In the second pic below the androids right leg...
P.S. Tried resetting the phone to factory setting, tried removing the battery.. No warranty for the phone. Bought it from Ebay India. Its the USA Sprint phone..
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
rbeavers said:
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did try cleaning it. The glass is absolutely flawless. So the main sensor / chip is defective i guess. I came across people facing, if not the same, but similar issues with their Android phones. I am not sure.
I hope I see someone who could manage to fix it or I'm totally out of luck. Have to live with that ass forever lol. Hope it doesnt expand any more!!!
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
dsims7_2000 said:
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
Click to expand...
Click to collapse
I dont think it has fallen... Its absolutely without any scratches or anything anywhere.. ANd the mark looks like a tiny butterfly! lol which is kinda transparent. I tried manually makin some marks on the camera lens with a blue marker pen, but that doesnt look the same at all. it just brings a blue hue (ink color) on the image. You cant see it as a mark (spot like in this case)..
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
And about the dust thing, I really doubt..
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
androiderb89 said:
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
Click to expand...
Click to collapse
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Have you tried shaking it to see if the spot will move ??
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
I agree with farookh. If this were an SLR, I would say dust on the sensor and give you pointers on how to clean it. Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
mypenguin said:
Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
Click to expand...
Click to collapse
Read his original post last sentence. No warranty, he got it from E-Bay in India.
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
If its dust and we only have digital zoom, shouldn't the spot still remain even after zooming? why does it move outwards
And I noticed 1 more thing yesterday... When I focus the camera (specifically that point!!) towards the sun, the spot just dissolves in the light and is not visible... Same is the case when I point it towards some very bright source.
dsims7_2000 said:
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Click to expand...
Click to collapse
Its stock ROM. I tried using a couple of camera apps, but still no luck. The spot appears on all. Do these apps use the same module used by the Default camera App? If yes, is there a way to reinstall the module.
rbeavers said:
Have you tried shaking it to see if the spot will move ??
Click to expand...
Click to collapse
Lol yeah, I did try doing it. Tried tapping it hard with my nail as well, still the exact same position.
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
So you recommend me calling Motorola India customer service and do the same?
And I'm starting to love this forum slowly cause of you guys!
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Motorola India told me that they cant help me as this phone hasnt released here. They have no hardware and software support. They want me to co-ordinate with Motorola USA.
And when I lookup my phone's IMEI on motorola, I see that it is under warranty till Oct 2012...
Do you think I can get a replacement being here in India. I have the box, the manual and the handset.
I would snail mail moto and get a RMA or something in writing.
Sent from my MB855 using xda premium
-sigh- almost 4 weeks of ownership and already having an issue. I just noticed these 2 highly visible white dots (to the left) just above of the capacitive buttons on my lcd. Only visible on white background though but i call tmo and instructed me to get to a local store so they can have one of the reps to look at it before replacement (awesome). I'll take a pic of it later prior to visiting the store.
sorry for the image quality but here it is. I tried taking a few shots of and this happened to be the best shot. What do you guys think caused this?
i dont see it. use ms paint to circle them with red. i seriously dont see anything
I can see them. They look a bit like glares. I never seen this before. Hope you can get this replaced somehow.
Sent from my HTC_Amaze_4G using xda app-developers app
Would love to be updated on the progress of this
Sent from my HTC_Amaze_4G using xda app-developers app
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Mine has the same issue! And this is one that I got via warranty exchange >_> There's no way in hell I'm paying another $10 for a warranty exchange, though.
`Ghost` said:
i dont see it. use ms paint to circle them with red. i seriously dont see anything
Click to expand...
Click to collapse
yeah its those 2 highly visible glares or dot when you look really close to it.. i've taken it using my digital camera (which obviously takes crappy image btw) and although it may be hard to see by others on the monitor - it is really visible in person. I'm still a little confused as to how this developed.
`Ghost` said:
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Click to expand...
Click to collapse
i see - well sometimes i would place my phone right next to me while i sleep because i use it as an alarm clock and maybe perhaps i've rolled over it overnight???.. -shrugs- .. but come'on man i'm not that heavy..... lol
realitysconcierge said:
Would love to be updated on the progress of this
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
it's been taken care of and the replacement device is on its way... thankfully it was still covered by warranty. Not sure why it wouldn't be since i just got the phone 4 weeks ago lol
which leads me to my next question.... In regards to warranty that is. Is it worth it to add a PHP (Premium Handset Protection) bundle? I mean, i remember when it used to be $5.99 (i believe) and i just noticed after ordering a replacement device - Tmo added that feature on my plan. Current cost is $7.99 which is still not bad but is it really worth it shelling out 8 bucks for something that can be prevented? I'm pretty anal when it comes to protecting my device (thanks to protective TPU case) and i hardly drop it by accident. However, "****" does happen to anyone when you least expect it. What do you guys think?
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
Sent from my HTC_Amaze_4G using xda premium
Spastic909 said:
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
That's what i'm thinking but no, the rep never said anything or made any suggestions as far as adding it on my plan. I check my account frequently and that was the only time i discovered that it was added the day the replacement transaction was made. However, she did mention that even though my device was still covered by warranty, i was charged with $20 for device exchange since i didn't have the PHP feature added to my plan versus $5 bucks if i had it. -shrugs- eh its whatever. Atleast i know i'll have a brand spanking new device in a couple of days and HOPEFULLY.. yes.. hopefully... the annoying screen bleed on the bottom (normal build issue) with the device won't have it. lol
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
`Ghost` said:
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
Click to expand...
Click to collapse
that's a good point too... I too recently just switched from Individual plan to family plan (even though I'm the only one who's truly going to be using both devices) because i wanted this device (amaze) ever since its debut. Not a fan of One series either because of.. well.. a few things that i've come to expect on a high end device which lacks of... availability to expand storage, option to pull battery, dedicated cam shutter. To stay on point - isn't there a policy or something that after you cancelled your service there's a 1-3 month waiting period again before you can sign up???.. -shrugs-
Just wondering if anyone else is having the same issues? My phone is brand new and has never been dropped. It's like the camera will NEVER focus for taking pictures. It makes the sound like it's focusing but still stays blurry no matter zoomed or not.
Any ideas or suggestions?
A few members suggested trying this as a possible fix:
http://forum.xda-developers.com/showthread.php?t=2306462 Camera not auto-focussing - Possible fix
Sent from my HTC One using xda app-developers app
girlygirl00 said:
A few members suggested trying this as a possible fix:
http://forum.xda-developers.com/showthread.php?t=2306462 Camera not auto-focussing - Possible fix
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
That didn't fix anything for me. I finally e-mailed HTC and this was their response which also did not fix anything.
Safe Mode
1. Please turn off the phone.
2. Then briefly press the Power button to turn on the phone.
3. While the phone powers on, press and hold the Volume down button until phone loads the OS and "Safe Mode" should appear on the lower left part of the screen.
After you put it in safe mode, try using your phone, if it works perfectly, then the problem may be caused by an application your phone. Which you will need to remove the applications one by one to see which one is causing the issue. If the issue persists, please reply to this email so we can further troubleshoot and have this issue solved.
All I know is I'm about ready to sell/return this HTC One and go get the Galaxy S4. My S3 treated me fine and the camera was far superior.
Was told it's a software issue and the update isn't expected for at least a month. So until then I have a $600 phone with a useless camera. Returning this and going to the S4. Not sure why I doubted it when I loved my S3. Figured I would give HTC a try again from my Sensation 4G days but what a waste of time. I can say the build quality of the phone along with the screen were definitely the things that attracted me.
What about an exchange, since you just got it? Did you get it in store? If so .. you could test out the one they exchange it for while at the store. Mine works awesome, and many others are very happy with theirs. So it sounds like you got a lemon camera. And we all know there are some bad ones in all the phone models.
Sent from my HTC One using xda app-developers app
girlygirl00 said:
What about an exchange, since you just got it? Did you get it in store? If so .. you could test out the one they exchange it for while at the store. Mine works awesome, and many others are very happy with theirs. So it sounds like you got a lemon camera. And we all know there are some bad ones in all the phone models.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
True. I actually returned it and went with the S4. I'll give HTC another shot once their next big phone comes out. I did find myself missing a bigger screen also. It may be lacking a few PPI compared to the One but it's just as nice. Thanks for the kind words guys.
Chicago281 said:
Was told it's a software issue and the update isn't expected for at least a month. So until then I have a $600 phone with a useless camera. Returning this and going to the S4. Not sure why I doubted it when I loved my S3. Figured I would give HTC a try again from my Sensation 4G days but what a waste of time. I can say the build quality of the phone along with the screen were definitely the things that attracted me.
Click to expand...
Click to collapse
I see that you already returned the One. But I do not see how it could have been a software issue. If you were stock, you should have had build 1.27.531!8. I have that build and my focus works fine. Sounds like you should have exchanged it because it was clearly defective. Too late now, though.
-T
Sent from my Nexus 7 using xda app-developers app
Thanks for repeating our conclusion from three days ago. lol
Sent from my HTC One using xda app-developers app
girlygirl00 said:
Thanks for repeating our conclusion from three days ago. lol
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Sometimes repetition aids in understanding.
Sent from my Nexus 7 using xda app-developers app
Chicago281 said:
Just wondering if anyone else is having the same issues? My phone is brand new and has never been dropped. It's like the camera will NEVER focus for taking pictures. It makes the sound like it's focusing but still stays blurry no matter zoomed or not.
Any ideas or suggestions?
Click to expand...
Click to collapse
In my phone this strongly correlates with heat. Once the phone gets hot from being at high brightness or doing something graphically intensive it will not focus. Sometimes you can get it to work by giving it a sharp slap or pressing gently on the glass in front of the camera. If you let it cool down for a few minutes then it works. But it is definitely a physical problem.
I'm having the same issues. My first HTC One was fine but had a power issue so it was replaced with this one that will now not focus. I contacted HTC and T-Mobile and was told that there would be a software update in the future to fix the issue but there are no specified dates. I asked T-Mobile if they could exchange it since it's only 2 months old and was told I would have to wait on an upgrade or purchase at full price. I'm really not pleased about any of this.