Just wondering if anyone else is having the same issues? My phone is brand new and has never been dropped. It's like the camera will NEVER focus for taking pictures. It makes the sound like it's focusing but still stays blurry no matter zoomed or not.
Any ideas or suggestions?
A few members suggested trying this as a possible fix:
http://forum.xda-developers.com/showthread.php?t=2306462 Camera not auto-focussing - Possible fix
Sent from my HTC One using xda app-developers app
girlygirl00 said:
A few members suggested trying this as a possible fix:
http://forum.xda-developers.com/showthread.php?t=2306462 Camera not auto-focussing - Possible fix
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
That didn't fix anything for me. I finally e-mailed HTC and this was their response which also did not fix anything.
Safe Mode
1. Please turn off the phone.
2. Then briefly press the Power button to turn on the phone.
3. While the phone powers on, press and hold the Volume down button until phone loads the OS and "Safe Mode" should appear on the lower left part of the screen.
After you put it in safe mode, try using your phone, if it works perfectly, then the problem may be caused by an application your phone. Which you will need to remove the applications one by one to see which one is causing the issue. If the issue persists, please reply to this email so we can further troubleshoot and have this issue solved.
All I know is I'm about ready to sell/return this HTC One and go get the Galaxy S4. My S3 treated me fine and the camera was far superior.
Was told it's a software issue and the update isn't expected for at least a month. So until then I have a $600 phone with a useless camera. Returning this and going to the S4. Not sure why I doubted it when I loved my S3. Figured I would give HTC a try again from my Sensation 4G days but what a waste of time. I can say the build quality of the phone along with the screen were definitely the things that attracted me.
What about an exchange, since you just got it? Did you get it in store? If so .. you could test out the one they exchange it for while at the store. Mine works awesome, and many others are very happy with theirs. So it sounds like you got a lemon camera. And we all know there are some bad ones in all the phone models.
Sent from my HTC One using xda app-developers app
girlygirl00 said:
What about an exchange, since you just got it? Did you get it in store? If so .. you could test out the one they exchange it for while at the store. Mine works awesome, and many others are very happy with theirs. So it sounds like you got a lemon camera. And we all know there are some bad ones in all the phone models.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
True. I actually returned it and went with the S4. I'll give HTC another shot once their next big phone comes out. I did find myself missing a bigger screen also. It may be lacking a few PPI compared to the One but it's just as nice. Thanks for the kind words guys.
Chicago281 said:
Was told it's a software issue and the update isn't expected for at least a month. So until then I have a $600 phone with a useless camera. Returning this and going to the S4. Not sure why I doubted it when I loved my S3. Figured I would give HTC a try again from my Sensation 4G days but what a waste of time. I can say the build quality of the phone along with the screen were definitely the things that attracted me.
Click to expand...
Click to collapse
I see that you already returned the One. But I do not see how it could have been a software issue. If you were stock, you should have had build 1.27.531!8. I have that build and my focus works fine. Sounds like you should have exchanged it because it was clearly defective. Too late now, though.
-T
Sent from my Nexus 7 using xda app-developers app
Thanks for repeating our conclusion from three days ago. lol
Sent from my HTC One using xda app-developers app
girlygirl00 said:
Thanks for repeating our conclusion from three days ago. lol
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Sometimes repetition aids in understanding.
Sent from my Nexus 7 using xda app-developers app
Chicago281 said:
Just wondering if anyone else is having the same issues? My phone is brand new and has never been dropped. It's like the camera will NEVER focus for taking pictures. It makes the sound like it's focusing but still stays blurry no matter zoomed or not.
Any ideas or suggestions?
Click to expand...
Click to collapse
In my phone this strongly correlates with heat. Once the phone gets hot from being at high brightness or doing something graphically intensive it will not focus. Sometimes you can get it to work by giving it a sharp slap or pressing gently on the glass in front of the camera. If you let it cool down for a few minutes then it works. But it is definitely a physical problem.
I'm having the same issues. My first HTC One was fine but had a power issue so it was replaced with this one that will now not focus. I contacted HTC and T-Mobile and was told that there would be a software update in the future to fix the issue but there are no specified dates. I asked T-Mobile if they could exchange it since it's only 2 months old and was told I would have to wait on an upgrade or purchase at full price. I'm really not pleased about any of this.
Related
There are a lot a people arguing about flaws, build quality quality control and so on. Let's see how bad things are.
Edit: so ass this poll is going, we can see that many people either got a flawless or an acceptable condition phone the first time. Another factor is we have to remember that the average user does not go on XDA at all, I would tend to think people that go on forums like this are the more demanding users.
Maybe the quality of those phones is not as bad as some people describe, I personally had many returns, but I have to say that my last one seems to be flawless. I think that people should not bash this phone as much, some even predict that all of our phones will eventually have problems. I mean what can I say i don't think HTC messed up more then apple on the iphone 4 release. correct me if I am wrong.
Check out this post if you want to make absolutely sure your phone is good ( I have the light leakage, and i don't care I don't see how this is a problem).
http://forum.xda-developers.com/showthread.php?t=1144616. Thanks vWvSTATICvWv for the suggestion and #Winning# for creating the post
Just to clear things out, while there are many possible things that are "technically wrong" with your phone i still think that if it doesn't bother you, who cares they exist. On another hand many people will say that if we let things go by htc will only go down hill.
Haven't had to. Only issue I have is light leakage which I am going to deal with myself.
No tilted screen, overheating, green pictures, or anything major that would warrant a return by me.
Are We Not Phones?
We Are D3VO!
Are we not phones?!
3.DeE.V.O.!!
Never. Got lucky
Sent from my PG86100 using XDA Premium App
3. This one is good finally, just need to fix light leakage
Sent from my PG86100 using Tapatalk
Once and only once because I just returned it and will return to the Evo3d once root and build quality is stepped up some. I like the phone but the build quality is subpar right now. I know the Evo had issues but the build quality on the Evo3d seems to be lower than what I experienced with the Evo.
I had the tilted screen, dot of white light near the search button, wifi 4g and radio issues and light bleed from the bottom to half way up the sides. That's enough to say that maybe I will have to wait till better builds start coming out. I'll stick with the Evo for now.
Didn't vote since it was a straight return.
No returns for me. Haven't had a single problem people post about except the green tint on pictures thing which I fixed myself by turning off the auto-lighting feature and setting it to what the lights are in the room. Haven't had a bad picture since. So that tells me a software update to that part of the camera code can fix that...but until then I just select.
No light leakage, tilted screen, signal issues, nothing... I'm very happy with it.
No returns for me....
Sent from my Evo3D
first time was a charm for me!
No returns for me. I did have to do a hard reset but that fixed my problem (was not receiving voice mail messages).
Sent from Evo 3d using XDA premium app.
None here
Sent from my PG86100 using XDA Premium App
None
Sent from my PG86100 using XDA App
None here.
Sent from my PG86100 using XDA Premium App
On my third.
First was a camera issue and second had bad light leakage.
Sent from my PG86100 using XDA Premium App
3.
Sent from my PG86100 using XDA Premium App
none .........
none for me..............
None, although I do have one dead pixel but I'm living with it.
On my fourth..but the first 3 were from the same batch and my rep told me almost all of the first batch came back for similar reasons as mine..this 4th one is from a new batch and is perfect..although I think all phones have some light leakage it doesn't bother me at all..and don't know why it would bother anyone really ..I can't see it with my case..btw I love my pt kickstand case...nice and thin but protects well
firmbiz94 said:
On my fourth..
Click to expand...
Click to collapse
Honestly, if I got one and it was bad, I would exchange it. If the second one I got was bad, I would return it and be done with the product. You are a glutton for punishment. LOL
30 days of awesomeness here.
I spent about an hour tonight checking out the Amaze at my local tmo store and I was impressed with the feel and build quality. I compared it to the Samsung and while it's display was nice the rest of the phone left me wanting, the default dpi is way off (I'm not legally blind) and the UI was lacking as well. On the other hand Sense was not as bad as I thought it would be, I can feel ok knowing that HTC has stated that ICS will be released for my phone, where on the other hand Samsung has a poor track record on updates comparatively. The kicker is I can pick it up for 99 bucks through our corporate rep with no activation and a 10% discount on the monthly. Bye bye Optimus-T, hello Amaze 4G.
Also hoping for s-off soon which should allow for more ROMs.
zPacKRat said:
I spent about an hour tonight checking out the Amaze at my local tmo store and I was impressed with the feel and build quality. I compared it to the Samsung and while it's display was nice the rest of the phone left me wanting, the default dpi is way off (I'm not legally blind) and the UI was lacking as well. On the other hand Sense was not as bad as I thought it would be, I can feel ok knowing that HTC has stated that ICS will be released for my phone, where on the other hand Samsung has a poor track record on updates comparatively. The kicker is I can pick it up for 99 bucks through our corporate rep with no activation and a 10% discount on the monthly. Bye bye Optimus-T, hello Amaze 4G.
Also hoping for s-off soon which should allow for more ROMs.
Click to expand...
Click to collapse
That is a very big trade up, hope you are enjoying your Amaze as much as the rest of us
Good choice.
Sent from my HTC Amaze 4G using xda premium
zPacKRat said:
I spent about an hour tonight checking out the Amaze at my local tmo store and I was impressed with the feel and build quality. I compared it to the Samsung and while it's display was nice the rest of the phone left me wanting, the default dpi is way off (I'm not legally blind) and the UI was lacking as well. On the other hand Sense was not as bad as I thought it would be, I can feel ok knowing that HTC has stated that ICS will be released for my phone, where on the other hand Samsung has a poor track record on updates comparatively. The kicker is I can pick it up for 99 bucks through our corporate rep with no activation and a 10% discount on the monthly. Bye bye Optimus-T, hello Amaze 4G.
Also hoping for s-off soon which should allow for more ROMs.
Click to expand...
Click to collapse
You don't actually need S-Off.
You can flash any rom available for the Amaze 4G.
The only problem is that you may have to manually flash the kernel (boot.img) file.
Has anyone noticed any screen bleed from the capacitive buttons? I bought a slightly used one from the market to use on attand it has horrible screen bleed.
I wish I could send it in to htc for a replacement but I don't think they would allow it. Other than that the phone is basically new. It's a shame but guess I'll either keep it as a backup to my vivid or sell or trade it.
Sent from my HTC Amaze 4G using xda premium
donharden2002 said:
Has anyone noticed any screen bleed from the capacitive buttons? I bought a slightly used one from the market to use on attand it has horrible screen bleed.
I wish I could send it in to htc for a replacement but I don't think they would allow it. Other than that the phone is basically new. It's a shame but guess I'll either keep it as a backup to my vivid or sell or trade it.
Sent from my HTC Amaze 4G using xda premium
Click to expand...
Click to collapse
Very well known already.
donharden2002 said:
Has anyone noticed any screen bleed from the capacitive buttons? I bought a slightly used one from the market to use on attand it has horrible screen bleed.
I wish I could send it in to htc for a replacement but I don't think they would allow it. Other than that the phone is basically new. It's a shame but guess I'll either keep it as a backup to my vivid or sell or trade it.
Sent from my HTC Amaze 4G using xda premium
Click to expand...
Click to collapse
Use screen filter app.
Sent from my HTC Amaze 4G using xda premium
TheSneakerWhore said:
Use screen filter app.
Sent from my HTC Amaze 4G using xda premium
Click to expand...
Click to collapse
Interesting.. SO the bleed comes from those buttons. Maybe HTC will release a patch to dim them a little. I have the Evo 3 and there is no screen bleed.
Htc makes really solid devices and ive been really happy with what ive seen but.. dunno how to say this
Htc make amazing devices and probably the best but they always have a flaw. Ive had:
touch pro 2- overall not that gr8
Nexus one - screen multitouch problem
Htc hd 2 - screen broke easily (atleast for me cuz i broke 3)
Htc mytouch 4g - actually that was the best phone as far as build quality ive seen (of all time)
Htc sensation - dust bunnies all over ...well everything to be honest
And now screen bleed from the buttons.
Maybe we should write a letter to htc and tell them to check their phones one more time before selling them.
Dont get me wrong regardless of those issues i still think that Htc makes the best phones.
Sent from my HTC Amaze 4G using XDA App
getrdy said:
Htc makes really solid devices and ive been really happy with what ive seen but.. dunno how to say this
Htc make amazing devices and probably the best but they always have a flaw. Ive had:
touch pro 2- overall not that gr8
Nexus one - screen multitouch problem
Htc hd 2 - screen broke easily (atleast for me cuz i broke 3)
Htc mytouch 4g - actually that was the best phone as far as build quality ive seen (of all time)
Htc sensation - dust bunnies all over ...well everything to be honest
And now screen bleed from the buttons.
Maybe we should write a letter to htc and tell them to check their phones one more time before selling them.
Dont get me wrong regardless of those issues i still think that Htc makes the best phones.
Sent from my HTC Amaze 4G using XDA App
Click to expand...
Click to collapse
I'll take screen bleed over lack of long term support software-wise.
TheSneakerWhore said:
I'll take screen bleed over lack of long term support software-wise.
Click to expand...
Click to collapse
Really you paid good money for this phone and would take 1 issue over another. It's people like you that encourage these OEM to not gave a damn about quality control . But HTC insist on pushing a multitude of devices every month trust me quality control is the last thing on their mind if it's even there to began with. Didn't mean to come out rude.
Sent from my HTC_Amaze_4G using xda premium
trizzle21 said:
Really you paid good money for this phone and would take 1 issue over another. It's people like you that encourage these OEM to not gave a damn about quality control . But HTC insist on pushing a multitude of devices every month trust me quality control is the last thing on their mind if it's even there to began with. Didn't mean to come out rude.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
I wouldn't even call this screen bleed. The light comes from those buttons and not the lcd screen itself. I am sure it can be solved if they lower the brightness but either way it doesn't bother me. Disable the button light and you wouldn't see it.
rasstar said:
I wouldn't even call this screen bleed. The light comes from those buttons and not the lcd screen itself. I am sure it can be solved if they lower the brightness but either way it doesn't bother me. Disable the button light and you wouldn't see it.
Click to expand...
Click to collapse
Yea I notice that too, plus my friend has actual light leakage around corners of the screen.
Sent from my HTC_Amaze_4G using xda premium
trizzle21 said:
Really you paid good money for this phone and would take 1 issue over another. It's people like you that encourage these OEM to not gave a damn about quality control . But HTC insist on pushing a multitude of devices every month trust me quality control is the last thing on their mind if it's even there to began with. Didn't mean to come out rude.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Hate to shatter your tiny rose-colored world, but nothing in life is perfect. No matter how much you spend on something, it inherently has flaws [see:luxury items]. Find me one (1) perfect, tangible, man-made object that will get physical use, and I will buy you a rock to throw through the walls of a glass house.
Just one.
TheSneakerWhore said:
Hate to shatter your tiny rose-colored world, but nothing in life is perfect. No matter how much you spend on something, it inherently has flaws [see:luxury items]. Find me one (1) perfect, tangible, man-made object that will get physical use, and I will buy you a rock to throw through the walls of a glass house.
Just one.
Click to expand...
Click to collapse
"That will do" is your moto i asume? Next time you are spending 500 bucks think about it.
Sent from my HTC Amaze 4G using XDA App
getrdy said:
"That will do" is your moto i asume? Next time you are spending 500 bucks think about it.
Sent from my HTC Amaze 4G using XDA App
Click to expand...
Click to collapse
Again, find me something perfect--you can't. TBBH, it is just a phone--$500 is a lot of money to you? I'd hate to think of the hell you will raise once you can afford to spend $180k for a house, and it doesn't wipe your @ss for you.
And yes, life is about settling for the things that make you happy, as well as get a job done.
TheSneakerWhore said:
Again, find me something perfect--you can't. TBBH, it is just a phone--$500 is a lot of money to you? I'd hate to think of the hell you will raise once you can afford to spend $180k for a house, and it doesn't wipe your @ss for you.
And yes, life is about settling for the things that make you happy, as well as get a job done.
Click to expand...
Click to collapse
Sent from my HTC_Amaze_4G using xda premium
I think this phone is the best built i have ever had, and thats coming from two moto devices. I love this phone!
TheSneakerWhore said:
Again, find me something perfect--you can't. TBBH, it is just a phone--$500 is a lot of money to you? I'd hate to think of the hell you will raise once you can afford to spend $180k for a house, and it doesn't wipe your @ss for you.
And yes, life is about settling for the things that make you happy, as well as get a job done.
Click to expand...
Click to collapse
Really?? Thats your example? No i would not expect my house to whipe my @ss but i would like it to have windows... And regardless of how much money you make 500 bucks means something.
Htc/Samsung/Motorola make really good phones and we pay a good amout of money for them but lately the have been halfassing on the quality control and thats not good. We have to tell them to fix it because we are the final consumer.
Im pretty sure that if there was no screen bleed we wouldve found something else to be unsatisfied about but this is xda. We are here to improve the user experience and in order to do that we cant think like you.
Sent from my HTC Amaze 4G using XDA App
So.....
Back to the reason I started this thread, After 4 days with my Amaze I have to say I love it, my Optimus-T feels like a toy in comparison now. I do however notice the bleed from the capacitive buttons and would like to be able to set a time out regardless of lighting situation, which would take care of any real complaints since you would most likely only notice it while viewing some sort of media.
Hi guys so for some reason I can't take video anymore I believe hardware issue. Every time I try to record the camera top pieces makes an internal vibrating sound and live view mode is all blurry. Anyone know about this?
Would help and sometimes when I watch HD films or heavy duty games the screen freezes with looping audio clip. Prob also hardware
Rest of phone works fine please reply warranty already used once.
Sent from my SGH-I777 using XDA
I've never had my camera make a whirring sound. With that being said it sounds like a hardware issue. But the only way to know is to obviously compare roms to see if its software related.
Sent from my SGH-I777 using Tapatalk 2
I'm pretty sure its hardware but how would I fix it? Sometimes when the flashlight is on it also makes the same sound. Warranty's gone so don't know how to DIY repair...
Sent from my SGH-I777 using XDA
Well I know absolutely nothing about fixing hardware on this beast . But what would seem like it would work is to buy a broken i777 for parts off ebay or something and figure out how to replace the camera or whatever u believe may be broken. Adam Outler is a boss when it comes to ripping these bad boys open he may be able to help.
Sent from my SGH-I777 using Tapatalk 2
My i777 has been doing that for months, almost the entire time I had it (got it in October). I thought it was common. It does it on every ROM I use. I don't know why the flashlight does it, but it must have something to do with focusing the camera. Sometimes when I open up the camera it look like a fisheye/wide lens, and makes the sound, until I tap to focus. And sometimes when I open the video camera it will make that sound and I have to switch to still pictures and focus and switch back. And even more weird sometimes when I open the camera for video it will look like I am looking through water, with wavy circles fluctuating, until I switch to stills, focus, and switch back.
Again I thought this happened to most. I don't have a problem 75% of the time, and you have to focus the camera anyway before you take a picture, so it resolves itself. It only is a real problem with video, but it happens with video far less often.
Guess I should try to get a replacement before my warranty runs out in October. Maybe like the Captivate, the early batches had some hardware issues, my wife and I both got Captivates with random reboot issue.
Sent from CM9 on my TouchPad
I dropped my phone once really badly with no visual damage and I believe after that it started. I have had almost identical issues with you but I believe most people don't get this issue. I can't record video anymore because of the wavy stuff and Yay I'm not alone! But my warranty was already used up so I guess I need to pry open my phone and deal with replacing something...
Sent from my SGH-I777 using XDA
How can your warranty been used up? If you get a replacement the warranty is still valid for one year from purchase, as long as there is no water/physical damage.
Sent from my Galaxy S II (i777)
quarlow said:
How can your warranty been used up? If you get a replacement the warranty is still valid for one year from purchase, as long as there is no water/physical damage.
Sent from my Galaxy S II (i777)
Click to expand...
Click to collapse
+1.. I can confirm that your warranty (as long as your first purchase was new and not refurbished phone) is for one year regardless of how many replacements you need.
Sent from my SGH-I777 using xda premium
Wait really I remember that they replaced the main board and then it said 90 days after so really can anyone guarantee?
Sent from my SGH-I777 using XDA
Did you ever use SetCPU
Just curious OP fengster, did you ever use setCPU?
And what softwares did you use? Post a list if you can.
I used the siyah kernel most of the time with extweaks and yes setcpu, but why do you ask?
Sent from my SGH-I777 using XDA
The warranty is 90 days, or the remainder of the factory warranty, whichever is longer.
Perhaps I really just do have bad luck but thought I would share my experiences... I got the One through pre order and the device was solid except for a small gap at the bottom that I could live with. However, about 3 weeks in I was using my speakers to listen to some music using google play all access my device was burning hot when I picked it up from my bed (hot enough to a point in which I actually felt the burning sensation in my palm) I immediately ended all processes and did a restary just to be safe, when the device restarted I noticed there was no boot animation sound and soon realized that my speakers were inoperable and wouldnt generate a sound for anything. Then when I got my warranty replacement I noticed that my screen had a warm tint and flickered quite often and after about an hour of using it thw device shut off and wouldnt turn back on no matter what key combination I tried, and the led wouldnt turn on either. I visited a local at&t store that happened to be the store that the regional manager was visiting that day (the only piece of goodluck) where he just took the device (without box or anything at all just the phone) reversed my upgrade and let me pick any device of the same value for free.. (which I couldnt believe because even customer retention said I was out of luck and would have to try again with another refurb, btw I grabbed a gs4 which im ok with for now, might be back to the One once these issues are sorted out) sorry for the rant but this experience with at&t has definitely instilled some faith for me that at&t isnt always useless.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
this needed a WHOLE nother thread there is 3 or 4 threads about the "defects" on the phone ...
Ok so the point of this thread isss?
Sent from my HTC One using xda premium
shook187 said:
Ok so the point of this thread isss?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
He's letting others know and maybe asking if its common. People who don't have the One yet, like me, want to know how detective the phone can be. I'm not gonna use my upgrade until later when all of this is fixed with the future batches. Thanks for the info OP!
Sent from my Epic 4G Touch using XDA Premium
Bought an HTC One today. The camera appears to be defective. It has trouble focusing and is always blurry on the top right-hand side quadrant of the photo.
Since I'm pre-paid and bought from an individual, should I go to T-Mobile for a warranty replacement or direct to HTC? Obviously it's under warranty since it hasn't been out for over a year.
I know AT&T were jerks about warranty claims if you didn't purchase direct from them but don't know about T-Mobile.
Thanks.
Sent from my HTC One using Tapatalk 2
ericshmerick said:
Bought an HTC One today. The camera appears to be defective. It has trouble focusing and is always blurry on the top right-hand side quadrant of the photo.
Since I'm pre-paid and bought from an individual, should I go to T-Mobile for a warranty replacement or direct to HTC? Obviously it's under warranty since it hasn't been out for over a year.
I know AT&T were jerks about warranty claims if you didn't purchase direct from them but don't know about T-Mobile.
Thanks.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
as long as there is no damage you should have 14 days for an exchange
I believe you will have to go to HTC. T-Mobile will only honor it within the 14 day window for the original owner
Sent from my Nexus 10 using Tapatalk HD
The phone is definitely outside the 14 day window and I'm not the original owner. Guess I'll go to HTC and play that game.
The physical hardware is clearly under warranty, so hopefully they don't give me the runaround.
Before returning try changing the video resolution from super hd to hd and see if that fixes it. Then you should be able to switch it back and it should work fine. It doesn't just fix the video camera but the still camera as well.
Sent from my HTC One using xda app-developers app
Devi0124 said:
Before returning try changing the video resolution from super hd to hd and see if that fixes it. Then you should be able to switch it back and it should work fine. It doesn't just fix the video camera but the still camera as well.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Now you tell me. I boxed it up and shipped back today.
Here is what the average photo looked like. Just terrible. Tried a hard reset, reset the camera settings, etc. Nothing worked. I think it's just plain defective.
Night photos are grain city too. Nothing good about it at all. FYI, I had and sold an HTC One (regretted it, bought another) and the photos were fantastic. This one is just a dud (hence why the seller only asked $450 cash - now I see why).
HTC support asked me if I wiped the lens with a lint free cloth. WTF do you think, lol?
Tap to focus just didn't work. In fact, nothing worked. Every photo is terrible. I really hope HTC support doesn't give me the run around.
(my backyard - yes we have two dogs and yes their pee kills the grass, but they are worth it)
Yeah that's about what mine looked like before. I had just written HTC to find out what I needed to do the replace it. This was literally just last night. I was up late about to flash the 1.29 Rom to see if that fixed it. I looked through the settings to see if there was a way to change the auto focus settings which there only is for video. I changed the resolution setting just to see if it might help and it completely fixed it. Not sure why but it seems like it was "stuck". It may or may not have been the same as your issue but sounds like it was. Whatever though, you get a new one so it all works out.
Sent from my HTC One using xda app-developers app
Anyone know how fast HTC repairs/replaces and ships back? They will receive the phone today and I'm hopeful to receive it back by this weekend. Realistic?
Well, just got the phone back. Slow ground shipping!
Aaaand HTC did absolutely nothing to the phone. The pictures are all still blurry. Infuriated right now. Two weeks and they did absolutely nothing, just shipped it right back to me with no notes, no repair, nothing.
Called up HTC. Of course they have "no notes" as to what was done to the phone. Here's a tip: nothing was done.
The "escalations team" was closed so they told me to call back tomorrow.
Just so I'm not crazy, is this considered a normal "ultrapixel" photo from this phone? I just took it. Basically, the tap to focus does absolutely nothing. I'm about to unload this junk to someone else and make it their problem. I can't go a full month without a working phone as my only option is to send it in again and have the HTC techs go "yep, looks good from here" and send it right back to me again. Just replace your defective hardware guys. Not hard.
It would'nt hurt to try
The worst they would say is no. Ive heard story's of people getting replacements from t mobile in your situation, if it was a manufacturers defect. I would just go into a store and be totally polite friendly with the rep and show that your completely bummed out about your new phone not working the way it should. From my experience, kindness can go a long ways with t mobile.
ericshmerick said:
Well, just got the phone back. Slow ground shipping!
Aaaand HTC did absolutely nothing to the phone. The pictures are all still blurry. Infuriated right now. Two weeks and they did absolutely nothing, just shipped it right back to me with no notes, no repair, nothing.
Called up HTC. Of course they have "no notes" as to what was done to the phone. Here's a tip: nothing was done.
The "escalations team" was closed so they told me to call back tomorrow.
Just so I'm not crazy, is this considered a normal "ultrapixel" photo from this phone? I just took it. Basically, the tap to focus does absolutely nothing. I'm about to unload this junk to someone else and make it their problem. I can't go a full month without a working phone as my only option is to send it in again and have the HTC techs go "yep, looks good from here" and send it right back to me again. Just replace your defective hardware guys. Not hard.
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Click to collapse
Not to press the depressing issue any more..but is that pic actually a focused zoomed in shot ..meaning your actually farther away then where the picture makes it look.
Was thinking that maybe your just to zoomed in with the shot... No photo ever looks any good fully zoomed ..I usually walk up closer less zoom =clearer picture.
But its just a idea I know your mad as hell .. And I agree the photo is horrific .
Sent from my HTC One using xda premium
abcdefg1234567 said:
Not to press the depressing issue any more..but is that pic actually a focused zoomed in shot ..meaning your actually farther away then where the picture makes it look.
Was thinking that maybe your just to zoomed in with the shot... No photo ever looks any good fully zoomed ..I usually walk up closer less zoom =clearer picture.
But its just a idea I know your mad as hell .. And I agree the photo is horrific .
Sent from my HTC One using xda premium
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Click to collapse
I am not using the zoom at all. Here's another one. They are all like this and HTC apparently thinks this is just fine.
Went to T-Mobile. The effectively told me to take a hike the instant they heard "I bought it from Craigslist."
Back to HTC I guess. Hey, no phone for a month. Fun.
Tmo will honor it by yeah unfortunately not if you did not but if from them
Sent from my HTC One using xda app-developers app
Devi0124 said:
Tmo will honor it by yeah unfortunately not if you did not but if from them
Sent from my HTC One using xda app-developers app
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No **** cpt obvious.
Sent from my Nexus 4 using Tapatalk 2
Is it obvious? Then don't ask stupid questions and you won't get obvious answers.
ericshmerick said:
No **** cpt obvious.
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
Sent from my HTC One using xda app-developers app