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Ive been lurking around this site since the shadow was the new thing on the block, and ive never had a problem i couldnt figure out by just searching the forums... well, now i do...lol
I have a 17 day old g2, completely undamaged, unscratched. for some reason, intermittently, and with no apparent cause, it will shut off completely. it does not go through the shut down process, give any warning, or restart on its own, it just turns off like you pulled the battery out. (ive checked batt. voltage and amperage with a multimeter and ensured that the battery isnt loose in any way. also, it will shut off exactly the same way while charging which leads me to believe that it cant be a power problem.)
Also, though im not sure its related, sometimes the touch sensitivity in the screen will shut off (not the screen itself, still displays beautifully). Only way to restore touch functionality is to restart device manually.
Ive tried a master reset, and called T-Mobile tech support (which was useless).
Hopefully someone will have some idea whats going on here because i sure dont
Where did you get the device from, T-Mobile?
Have you flashed a new Recovery to the phone or hacked it in any other way?
G2 Randomly shuts down
I've only had mine for a week and its doing the same thing...no hacks, tampering etc.
Have you got the OTA update ? If not then you should find it online and update your phone. HTC has fixed the issue of random reboots for the phone
Hey everyone, I could use some help with a few Thunderbolt issues I have.
Here's a few points of description about the issues:
Whenever I use data on the phone (either 3G or 4G), the phone browses fine for about 3-5 minutes, then suddenly powers off. When I power it back on, the phone says it has 0% battery left, and will very quickly turn itself back off. When I plug it in to charge, the phone will turn on without issue and say it has whatever % battery it had before it turned off suddenly the first time.
If I simply use the phone for calls or non-internet things, the phone works fine. Once it's turned off once, though, it'll think it has 0% battery and not even offline things will work.
The phone seems to work OK for short-burst internet browsing, like checking email, but anything continuous (web browsing, streaming music) will shut it down within a few minutes
While plugged in, I can browse the internet, stream music, etc. just fine without the phone ever having any issues.
As a less serious and potentially unrelated problem,
The phone is not recognized by any computer. I have tried changing USB cables, computers, laptops, installing drivers, etc., but the phone only lists itself as "Charging" and never says anything about USB connections / USB debugging.
The issues first started when I tried out LiquidSmooth ICS about a month ago, with the recommended newer radio. I tried running the MR2 and MR2.5 radios on LiquidSmooth, and that didn't seem to change anything, so I went back to my old Gingerbread AOSP ROM, but the problems persisted.
Now I'm running stock with the stock radio (S-ON unrooted), and once again the problems are the same. The phone has been trying to download the ICS OTA update, but it always says "DOWNLOAD FAILED."
Anyways I'm not sure if the hardware on the phone has just broken, or if it's possible to fix through software. Anyone have any ideas? It would be much appreciated.
Sounds like you have a bad battery. Only thing I can say is you must not have properly unrooted your device or you have one of the few phones that will not do an ota update. I had this happen to my original droid when froyo came out. They try pushing the update but just wouldn't accept it. Also maybe your battery issue is causing your update issue. So just get a new battery and go from there.
Sent from my Nexus 7 using Tapatalk HD
I replaced my batt and my problems (the same as yours) went away!
Sent from my iPad using Tapatalk
Hey guys.
I have a problem with my HTC EVO 3D. I've been using it for a year and everything was fine until yesterday. I was playing Real Racing 3 when my phone suddenly restarted and then turned off before I could enter my PIN code and didn't boot up. I thought that it might have overheated or it was some crash or something, I put the phone to charging and it easily turned on (I must mention, that there were about 70% battery left). I charged my phone and didin't use it whole afternoon. In the evening, I was trying to unlock my phone (with about 70% of battery) when suddenly the same happened again - the phone restarted and before entering PIN code turned off at all. After that I wasn't able to boot my phone.
I tried charging it with original HTC AC charger and also using my laptop and even a car charger, but nothing changes.
When the phone is not plugged in to charging, it doesn't show any signs of being alive. I tried pressing volume down/up/camera buttons + power on button, taking off the battery for about an hour, charging the phone for ~6 hours. Nothing works.
However, I realised that when I connect the phone to my laptop, there is a 'new device is connected' sound, but I am not able to access my memory card or do something else. Also, when the phone is charging, the red charging light is on, which after a few hours turns to green and after some more time disappears at all. When trying to turn on the device while it is charging the red light disappears as soon as the power button is released ant comes back after about 20 seconds.
Sorry for such long story and for my bad English. I am very disappointed. I still have a warranty, but I dont want to take the phone there, because the fixing lasts at least 2-3 weeks and also since I'm unable to boot my phone, there are a lot of my personal information in it, such as passwords,messages, bookmarks and so on, left.
So, is there anything I could do or should I take my phone to service?
P.S. The phone is not rooted and never was. Everything is original and up to date.
shvogrius said:
Hey guys.
I have a problem with my HTC EVO 3D. I've been using it for a year and everything was fine until yesterday. I was playing Real Racing 3 when my phone suddenly restarted and then turned off before I could enter my PIN code and didn't boot up. I thought that it might have overheated or it was some crash or something, I put the phone to charging and it easily turned on (I must mention, that there were about 70% battery left). I charged my phone and didin't use it whole afternoon. In the evening, I was trying to unlock my phone (with about 70% of battery) when suddenly the same happened again - the phone restarted and before entering PIN code turned off at all. After that I wasn't able to boot my phone.
I tried charging it with original HTC AC charger and also using my laptop and even a car charger, but nothing changes.
When the phone is not plugged in to charging, it doesn't show any signs of being alive. I tried pressing volume down/up/camera buttons + power on button, taking off the battery for about an hour, charging the phone for ~6 hours. Nothing works.
However, I realised that when I connect the phone to my laptop, there is a 'new device is connected' sound, but I am not able to access my memory card or do something else. Also, when the phone is charging, the red charging light is on, which after a few hours turns to green and after some more time disappears at all. When trying to turn on the device while it is charging the red light disappears as soon as the power button is released ant comes back after about 20 seconds.
Sorry for such long story and for my bad English. I am very disappointed. I still have a warranty, but I dont want to take the phone there, because the fixing lasts at least 2-3 weeks and also since I'm unable to boot my phone, there are a lot of my personal information in it, such as passwords,messages, bookmarks and so on, left.
So, is there anything I could do or should I take my phone to service?
P.S. The phone is not rooted and never was. Everything is original and up to date.
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Perhaps try a new battery or take it in and have them try one. Sounds like a battery issue.
Sent from my SlimRom jb'd EVO 3D.
aqualls said:
Perhaps try a new battery or take it in and have them try one. Sounds like a battery issue.
Sent from my SlimRom jb'd EVO 3D.
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Click to collapse
Thanks. I took it to service. I hope they'll repair it.
I finally got my HTC back a few days ago. They changed the motherboard and I had to buy a new battery since the old one was dead and warranty for it was only a year.
But I've faced several unexpected crashes during these few days. I think 3 or maybe 4 times when I took the phone after not using it for couple of hours and tried to unlock it, the phone didn't unlock and instead turned on. I really don't like this, because if my phone turns off whenever it wants, I may be unreachable
Does anyone knows what that means and what should I do if this keeps happening?
shvogrius said:
I finally got my HTC back a few days ago. They changed the motherboard and I had to buy a new battery since the old one was dead and warranty for it was only a year.
But I've faced several unexpected crashes during these few days. I think 3 or maybe 4 times when I took the phone after not using it for couple of hours and tried to unlock it, the phone didn't unlock and instead turned on. I really don't like this, because if my phone turns off whenever it wants, I may be unreachable
Does anyone knows what that means and what should I do if this keeps happening?
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Click to collapse
This happens on stock rom?
MrJyrks said:
This happens on stock rom?
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Click to collapse
Yes, the soft has always been and is stock.
Then it must be a hardware issue. If your warranty has not expired, take it to the warranty service.
MrJyrks said:
Then it must be a hardware issue. If your warranty has not expired, take it to the warranty service.
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Click to collapse
Well as I said I dont want to take it there because it takes about three weeks or more till I get back my phone.. It would be the third time in two months and it really annoys me.
Couldn't this be software issue? I mean I've been reading some similiar threads and I found out that some app might be killing the phone. So I did hard reset yesterday and after that installed only well known essential apps (Google services and some others) and after that the phone didin't crash for almost two days. Unfortunately, it did turned off a few minutes ago. I've installed only 8 Ball Pool and Smart Keyboard Pro recently, so I will try unninstalling them both and let's hope the phone won't crash again. Is there any ideas what else may I do in case it doesn't work?
shvogrius said:
Well as I said I dont want to take it there because it takes about three weeks or more till I get back my phone.. It would be the third time in two months and it really annoys me.
Couldn't this be software issue? I mean I've been reading some similiar threads and I found out that some app might be killing the phone. So I did hard reset yesterday and after that installed only well known essential apps (Google services and some others) and after that the phone didin't crash for almost two days. Unfortunately, it did turned off a few minutes ago. I've installed only 8 Ball Pool and Smart Keyboard Pro recently, so I will try unninstalling them both and let's hope the phone won't crash again. Is there any ideas what else may I do in case it doesn't work?
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Click to collapse
Id recommend doing a factory reset on the phone and not installing any app for at least a week to confirm its not a hardware issue, but I strongly believe it is. If it fails youll have to take it to a sprint store and hope the clerk is in a good mood and give you a new phone the same day.
try a new battery
The battery is new, I had to buy it only a week ago, because the service stated that the old one was dead.
Hey guys,
Last night I plugged in my LGOG right before I went to sleep. About seven hours later I woke up, woke it up to check the time, then fell back to sleep. When I woke up again a few hours later, my phone was completely dead. No lights go on when charging, nor does it go into the charging mode that happens when the phone is off but charging. The power button does nothing at all. Connecting it to a computer does nothing. I have tried two different wall chargers and a USB plug, and have tried different outlets. The phone is rooted and unlocked. I haven't put any new apps or anything on the phone recently, however I have had a slight overheating issue lately. I don't think that that's what caused the issue though, as when I woke up for the first time and woke it up, the phone was not noticeably hot, and seemed to work fine. Any ideas or suggestions?
Edit: As suddenly as it stopped working, it has started working again, about two hours later. The notification sound buzzed, my phone turned on, and usual on start things happened. However I'm still extremely worried about it. Now that it's on, I assume there's more I can do to figure out the issue- suggestions?
These phones are terribly buggy when charging/when they die, IMO. Worst Android device I've ever had in that respect.
Probably just a fluke, tbh.
Unfortunately it happened again- sent a message, put my phone away, when I tried to turn it on again nothing happened and it stopped working for five minutes.
Apologies for not mentioning this before, but I am using carbonrom, not stock. I've used it for several months with no issues, and have used the latest build for a week or two now without this issue.
miller150 said:
Unfortunately it happened again- sent a message, put my phone away, when I tried to turn it on again nothing happened and it stopped working for five minutes.
Apologies for not mentioning this before, but I am using carbonrom, not stock. I've used it for several months with no issues, and have used the latest build for a week or two now without this issue.
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Click to collapse
Reboot into recovery and wipe cache+dalvik
Maybe the rom needs a little cleaning
Sent from my CM10.2 OGE973
Tried wiping cache and dalvik, but didn't seem to solve the issue. Then my phone started having an issue it's had once before- it turns on for a few seconds, then the screen goes grey for about a minute, then returns to being on. After returning to being on, it acts like it's just started up- ie, there's superuser grant notifications, cpu set notifications, and all sorts of other stuff I usually see on boot. It essentially rendered my phone unusable, so I restored an earlier backup. This seems to have resolved it for now, I may have to wait before updating carbon again.
miller150 said:
Tried wiping cache and dalvik, but didn't seem to solve the issue. Then my phone started having an issue it's had once before- it turns on for a few seconds, then the screen goes grey for about a minute, then returns to being on. After returning to being on, it acts like it's just started up- ie, there's superuser grant notifications, cpu set notifications, and all sorts of other stuff I usually see on boot. It essentially rendered my phone unusable, so I restored an earlier backup. This seems to have resolved it for now, I may have to wait before updating carbon again.
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Click to collapse
Either you have a bad phone (possible, LG seems to have some QC issues based on some of the crazy reports Ive heard fm other people on this forum [Mine's fine]), or it's all the startup **** that you have going.
Do you usually let it discharge to below 5%?
that's a stupid idea with any device, and seems to be especially damaging to our LGOG.
OMGMatrix said:
Either you have a bad phone (possible, LG seems to have some QC issues based on some of the crazy reports Ive heard fm other people on this forum [Mine's fine]), or it's all the startup **** that you have going.
Do you usually let it discharge to below 5%?
that's a stupid idea with any device, and seems to be especially damaging to our LGOG.
Click to expand...
Click to collapse
Have mine 2months been careful not to let the battery shut down on its own but thirds past Monday my car charger weren't bad and the phone shut down. Would not except a charge after that. Went to att and they sent me to a service center. They could not charge it either. They replaced it, now making sure my external battery backup its always charged. Do not want to do that again.
Sent from my LG-E970 using xda app-developers app
That sounds like that could actually be the issue. On the previous iteration of carbon I almost never allowed it to go below about 10%. However the new update seemed to be harsher on battery life and it slipped into the 1% range several times...
same thing happened to me running root box with no tweaks or anything. I woke up and the phone was off, been that way for two days now. it wasn't on the charger so its definitely possible that it died. I actually found this thread because I could've sworn there was a report of someone who had to do a battery pull. I'm thinking that's my only option now.
A few days ago I did an automatic update from 10.1 to 10.1 RC2 through the built in option available on devices running cyanogen. Later I found out that the HTC one x+ can not update the kernel, thus giving me problems with the camera (It would freeze the phone etc). I knew I had to flash the kernel manually but I left it alone as the problem didn't seem like much at the time. Now I have installed many roms to this phone, from AOKP to android revolution HD. So I am fairly experienced with this sort of thing. I should say that I have no mods etc installed, Kernel I am using was the old one before updating because I thought it would also be automatically updated threw the update.
Since the update my phone has been recharging at an incredible speed when the internet is off. Now the problem happened this morning, after unplugging the phone from the charger (The original charger but with a different usb cable) the phone ran extremely hot. It was mostly underneath the camera but then the screen and then the entire phone. I mean I felt the heat when it was in my pocket! I checked the phone and to my surprise the battery hadn't gone down much (maybe like %2).
So I thought the best thing to do is re calibrate the battery and restart the phone. But doing that, when I turned it back on it had drained to about %20! And afterwards it was draining fast super quickly. something like %3 every minute. But I thought nothing of it and decided to bring along my charger to college, thinking I could just charge it up again when I get there. This has happened once before and when it wouldn't turn on, recharging it fixed it all.
So I got to college and now I cant turn the bloody thing on! Its been plugged in for 2+hours but there is no light or anything. It wont go to recovery mode either by pressing vol down + Power button.
I am thinking the only way I can fix this thing is to take the phone apart and car jump the battery using a cut up usb charging cable. Is there any other way? if not how would I go about doing this.
Any help would be much appreciated. I am a student and I don\t have much money, and I still have the phone for another 6-8 months on contract!