I've got a question, and I'm not entirely sure this is the best place to put it. But here goes.
My company provides email services for several other small companies. This email system allows you to access email using pop3 with Outlook, your mobile phone, or webmail.
We have had no problems with this before when using mobile mail applications. Recently a company we provide services for got all new Samsung GSIIIs.... we've had issues with them since then.
So, for example... one customer has outlook set up with pop3 and also mobile mail set up with pop3. The webmail is also using pop3. So when the mobile device is synced and has all of their messages, I send a test email to the account. If I go to the message on the phone and delete it, it stays on the server and can be accessed on outlook and webmail later on. If i go to the message on webmail and delete it, it deletes off of the phone AND webmail, but not outlook. It will not save an email to the phone,,,, EVER.
It's as if the GSIII is using a mail app that just uses the webmail server settings, and only syncs with the mail server... or something of the sort.
We have it set to keep the message on the server, so that's not the issue.
This ONLY happens on the GSIII, we have tested the same accounts having the issues on iPhones, my droid RAZR, other windows phones... I'm at a wits end on this one.
I've also tried using K-9 mail app, same results.
Related
Hey all,
did I miss something or are we still stuck with the same crappy IMAP support
that was there in the initial release?
I'm using hMailserver and get No Mails although I am getting the folder names
downloaded. This issue was due to the HTC client not supporting IMAP Prefix.
Did anyone solve this or does HTC need a kick in teh behind?
Tried with my Google account as well (which you'd think would work) for testing
purposes and no go...
//Nik
I'm using two IMAP accounts (one is a Google) just fine.
In the HTC client (not K9)?
How did you configure GMail?
//Nik
The missing folder-path preference has been acknowledged by HTC support, along with a number of other problems with htc-mail. Except from that IMAP has worked well for me, at least with the recent upgrade.
My worst problem with HTC-Mail is that it refuses to display signed messages. That's a big issue with 1/3 of all my incoming messages having GnuPG signatures.
HTC Mail never worked for me, when I configured it for access to a unsecured IMAP account on the local (WiFi connected) network it didn't pull down any mail automatically and whenever I manually forced it to sync it would force close.
In the end I decided resitance was futile and allowed myself to be assimilated into the Google collective. All my incoming mail from all my accounts is now collected by my GMail account, and I access it using the GMail app on the phone (which does push email, unlike the HTC Mail app). The ability of GMail to use multiple SMTP servers and/or set the 'From' address combined with automatic selection of the address to use for outgoing mail means my sent mail still appears to originate from my original accounts.
Stop whining and install k-9 mail. I found the newest 1.006 to really work well. If it had a homescreen widget then it would be perfect.
Did install K-9 the day I got the device, works okay.
My point is, when a device is sent out with an e-mail app
with such crappy compliance, it's sad...
... and to quote you... "If it had a homescreen widget then it would be perfect"
this would be nice...
//Nik
Newbie here having trouble with Remote Tracker 0.4.2-0 on my TMOUS HD2 and haven't found an answer yet. When I send email commands to RT, such as rt2#egp, my phone just sits there in standby and when I unlock it Outlook is open with the email message ready to send. Anyone have an idea why and what I need to do? When I go to Outlook Contacts>Menu>Options I get an error report, "A problem has occurred with poutlook.exe," then comes up with List view settings, that's it, I don't know if there is supposed to be more and not sure if this has anything to do with the message not being sent. Everything is stock except for a few added apps and I just did a hard reset before reinstalling my apps after some experimentation. I don't use Outlook or even set up an email account on phone and haven't made any tweaks I can think of that would effect Outlook.
I also noticed that the CELLID shows me to be in New Jersey when I'm actually in Texas, this doesn't seem to be of much use at all but I haven't tried changing CELLID settings from default.
Any insight would be greatly appreciated.
Pop45398 said:
I don't use Outlook or even set up an email account on phone and haven't made any tweaks I can think of that would effect Outlook.
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Click to collapse
ummm,,, if you have no email set up, how do you expect it to send you an email?
samsamuel said:
ummm,,, if you have no email set up, how do you expect it to send you an email?
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Click to collapse
I thought commands where you supply an email address (like, rt2#egp#[email protected]#password) would, if so configured, silently without intervention send to the supplied email addy without even having email setup in RT; however, I do have the email account in RT configured; I do not have Outlook, AOL, Yahoo, etc accounts set up in the HD2s mail app (I use Opera to go to my Hotmail account).
In RT's email setup I have only one option under Account, Activesync, is this correct?
Pop45398 said:
I thought commands where you supply an email address (like, rt2#egp#[email protected]#password) would, if so configured, silently without intervention send to the supplied email addy without even having email setup in RT; however, I do have the email account in RT configured; I do not have Outlook, AOL, Yahoo, etc accounts set up in the HD2s mail app (I use Opera to go to my Hotmail account).
In RT's email setup I have only one option under Account, Activesync, is this correct?
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Click to collapse
no, you need an actual account set up that the phone can use to connect to an outgoing email server with. Just feeding it the email address you want to use is no good, as it has no m,eans to send to that address. Its a bit like giving a man with no telephone your phone number ad asking him to call you.
Choosing the activesync account wouldnt help either, as it would only send when the phone was copnnected and synced to outlook on a pc. (activesync isnt a real account, just an extension of teh outlook account on eth pc)
Hello,
I only have one email account set up to sync email. It is my MS Exchange account. I have it set for push.
Yet for some reason the icon on my home screen is almost always showing an incorrect number of new messages. If I open up outlook - then it seems to sync - not always synced even during key work hours - 8-8 (when I have it set for push).
I'm not sure if this is a glitch with the 3D or android something I'm doing wrong or if there is a work around. I know 3 other people with the 3D and they all have the same issue.
I'm new to android so I'll give you what info I think might be important.
I have both background and autosync checked.
I have mail, contacts, calendar, update when opened checked. I have update schedule set for push between 8-8 every day.
I tried making both peak and off hours push - unfortunately that doesn't help either.
Weird, I've been using my gmail account on exchange (I like the HTC Mail application better than the gmail one) and have yet to have any issues. Hope you get it resolved since my gmail is working fine though I'm thinking it might be something on the ms exchange server's end.
lchupacabras said:
Weird, I've been using my gmail account on exchange (
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You use your gmail account on exchange? You forward your gmail email to microsoft exchange? Then have your business exchange server forwad to the 3D instead of just going direct from gmail to your 3D mail app?
I have multiple email accounts, most are gmail. I chose to access them through exchange because that allows me to use HTC mail, which has a unified mail box.
Regarding your initial problem, how many aspects of your email account are you syncing. For example, is it Inbox only or do you also sync outbox, sent, trash, deleted, etc. If you do the latter, I have noticed that the new mail count is off, because the app, after initial set up at least, will count mail synced in other folders that have at, some point be marked unread.
Going through the various folders and marking everything as read fixed the problem for me.
Hope this helps.
Sent from my PG86100 using xda premium
I am confused by those saying you are using exchange - I'm talking about using an MS Exchange SERVER. Are you sending your gmail to a microsoft exchange SERVER? I'm not talking about a gmail server or hotmail server but an actual server set up for a company that runs Microsoft Exchange. A server that when you access it from the web it says Microsoft Outlook Web Access or Microsoft Web App- Connected to Microsoft Exchange
I have only one email account I'm syncing which is on an MS exchange server. The only folders I sync are inbox and sent items. The only unread mail items I'll ever have on the server are items in my inbox. I'd like to have the icont on the home screen for mail messages show me the number of unread messages I have which are on an MS exchange email server (not forwarded from gmail or hotmail). I know other people using exchange servers that also have the incorrect number of items showing on their EVO 3D. My guess is people using gmail (direct from gmail servers) won't have this issue so I'm asking people who use MS Exchange servers. WM devices, WP7 devices and iphones from the same exchange servers show the correct number of messages.
i think it has something to do with the number of days you sync.
in outlook, mark all of your email as read (if you can do this).
hit refresh on your phone. it should say 0 unread for both.
from here you can figure out what is going on.
Thanks, I should be clear. It can be temporarily correct. FOr example if I open email on the phone and it syncs, and I open emails etc and go back to the home page and it shows no new messages which is correct.
But if I get a new email, then I open it on my computer and delete it. Hours later it will still show 1 new message on my home screen on the phone. I'd expect that sort of half assed issue if I was using pop but this appears to be something not implemented with sense or android.
That is normal for Android. Your phone notification will still show that you haven't read the e-mail from Exchange until you open e-mail on the phone and it refreshes. Annoying, I know, but it's like the notification function just isn't integrated as well as it should be.
boe said:
I'm not sure if this is a glitch with the 3D or android something I'm doing wrong or if there is a work around. I know 3 other people with the 3D and they all have the same issue.
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Click to collapse
Ok, first off, I don't have a 3D. I've got a Sensation on Tmo but I think they're pretty much the same phone.
I also had a few glitches when I tried out the Android Exchange client. But mainly I didn't like the draconian way it implemented my company's security policies and I said "screw it". I found a different client called Touchdown and gave it a whirl. I liked it so eventually I bought it. I'm not used to paying quite that much for an app when most of the others I use are cheap or free. But I use it a *lot* and it works very well. It's *much* better than the Android client imho.
Jye75 said:
That is normal for Android. Your phone notification will still show that you haven't read the e-mail from Exchange until you open e-mail on the phone and it refreshes. Annoying, I know, but it's like the notification function just isn't integrated as well as it should be.
Click to expand...
Click to collapse
Thanks for letting me know this is normal for Android. I hope they fix it as it is one of my ONLY major issue with Android. This is my first Android phone and I like Android a lot. The phone as a phone sucks but that isn't Android's fault.
I am new to Android and coming from a Blackberry. How can I sync the emails in outlook with my new phone? I don't have an exchange server and I would prefer to do it with the mail app that came with the phone. I would like the emails to delete from outlook when I delete them on the phone and show as read when I read them on the phone and vice versa. I would prefer not to have the emails and information sent into the "cloud" also if that is possible, but if it is the only way so be it.
I know that I can have the two different email addresses sent to my phone through the included mail app by setting them up separately, but would the emails show as read, deleted, etc in outlook if I did that?
If it makes a difference I have two email addresses that feed into outlook. One of them is pop and one is imap. The phone is an HTC Amaze.
Could I just convert my pop email to imap and set up the two email addresses separately on my phone? Wouldn't that make it so when I delete email from outlook or the phone, it will be deleted on the other?
The problem with this is my isp does not offer imap so I will have to use google email to sync with it and make it imap.
If I do this I will have to add the gmail account to outlook and my phone, but wouldn't I have to delete the pop account from outlook and the phone in order to avoid duplicate emails showing up? I think this might happen because right now if I check the pop account without using outlook the emails show up that were received after I last opened outlook. The issue with deleting the pop account from outlook and phone is I still want to be able to send emails from that address.
Hi all,
Recently purchased a Samsung Nexus S. The stock email client (not the GMail app), using POP3 will delete mails once they have been downloaded, or when I next sync. Occasionally it will not delete all mails, just some. The option to delete from the server is not ticked and no other clients are pulling from the server, so its not the case that another app is deleting them. To confirm, emails aren't being deleted after say 10 days, they are being deleted within minutes, and I'm only downloading a handful of mails.
Any help much appreciated- all forum posts seem to relate to other clients consuming from the server and deleting mails, which isnt my issue. Cheers.
Andy
If I remember correctly, POP email servers are linked between the mobile device and the regular computer. If you delete something on the computer it will be deleted on the phone and vice versa. If this isn't the case, are you sure they're being deleted and not hidden do to being marked as read? Check the trash to see if they've been sent there.
Thanks for the reply.
Messages are not being moved to any visible folders, and no other client (ie Outlook) are accessing this mail server.
Thanks.
OK, I kind of resolved this, if it helps anyone.
Firstly, I tried a different POP3 and also an IMPA provider with the mail client - both work fine, no problems. Then I recalled that my mail provider (Virgin Media UK) have recently advised that it is necessary to put 'recent:' ahead of the POP3 username, making it 'recent:[email protected]'. Now the default mail client won't allow this format of username, presumably some internal validation on the client side does not permit it.
So I tried K9 Mail - this behaves the same way with the standard POP3 username, but with the 'recent:' prefix (which it allows) my mails aren't deleted every time I pull from the server. My thoughts are that without the 'recent:' prefix, Virgin Media only returns the new mails - as the default mail client syncs with the server on a 1:1 relationship, it then deletes all old messages (even if they are only a few seconds old). With 'recent:' I think Virgin Media supplies a whole chunk of recent emails, not just the new ones, and the client app essentially doesn't delete the older mails until the time I happen to sync and they are no longer classed as 'recent'.
So in summary, there is no fix for the built-in client - but a workaround is to use K9, which seems a better client anyway. What's most ironic is that Virgin Media's email service uses Google Mail. Oh dear...