So heres the story, My Mom was due for an upgrade. We researched and researched until we were about MAD. And we finally decided on the Droid x2. She finally recieved it in the mail today and we got it activated. The thing is buggy as mess. You can simply unlock the phone and it randomly brings menus, the internet browser, and apps up at will. It brings up the power off and Air plane mode options when the power button has not even been touched. Heck, it even pulls up the Calender app when you click on the Market Application. She is very dissapointed and we don't know what to do. Should she:
1. Maybe wait for an OTA that addresses these issues?
2. Do a factory reset?
3. Return the phone and get a refurb/different phone?
Larry94 said:
So heres the story, My Mom was due for an upgrade. We researched and researched until we were about MAD. And we finally decided on the Droid x2. She finally recieved it in the mail today and we got it activated. The thing is buggy as mess. You can simply unlock the phone and it randomly brings menus, the internet browser, and apps up at will. It brings up the power off and Air plane mode options when the power button has not even been touched. Heck, it even pulls up the Calender app when you click on the Market Application. She is very dissapointed and we don't know what to do. Should she:
1. Maybe wait for an OTA that addresses these issues?
2. Do a factory reset?
3. Return the phone and get a refurb/different phone?
Click to expand...
Click to collapse
Return the phone and get another brand new one. There's definitely something wrong with the touch screen. You can try a factory reset first, if you like.
Indeed - Do #2 while calling Verizon for a #3 replacement. It sounds like you got a seriously screwy X2!
Sent from my DROID X2 using XDA App
I think I fixed it! I read earlier on droid forums that Moto Blur is bad at memory management so I downloaded Advanced task killer and killed all the apps currently running. Since I have done that no weird things have happened.
EDIT: NEVERMIND!!! UGH..
Definitely exchange it. Sounds like you got a bad phone. The X2 should not be acting like that at all.
you still have a problem / issues
task killer is not the answer
Ok guys its all good now. I got on the phone with Verizon and they told me to take it to my local Verizon store for a replacement. After a head ache of a time with a bunch of goobers who didn't even know how to use the blasted things beside doing a factory reset we got a brand new x2. Its running like a dream with absolutely no problems. She loves it!
Thanks for your help!
I have random reboots just got it off the charger and rebooted.i was with t mobile and had g2x that had similar issue if it continues I will return it.
Sent from my DROID X2 using XDA Premium App
I just got mine today. I had 3 droid x's that had to be exchanged due to DOA warranty replacements. They finally sent me a DX2. It would not activate. When i touched the droid it went thru the activator and constantly pushed the one key. there was no keypad on the screen. they are sending me another one. somehow i took it to the verizon store and the guy just touched it and it worked fine. Now i get it home and its laggy as hell. I think im going to send the first one back and keep the replacement. Anyone have issues with this as of yet?
tgrantjr said:
I just got mine today. I had 3 droid x's that had to be exchanged due to DOA warranty replacements. They finally sent me a DX2. It would not activate. When i touched the droid it went thru the activator and constantly pushed the one key. there was no keypad on the screen. they are sending me another one. somehow i took it to the verizon store and the guy just touched it and it worked fine. Now i get it home and its laggy as hell. I think im going to send the first one back and keep the replacement. Anyone have issues with this as of yet?
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Click to collapse
Exactly what was happening to my Mom's DX2. Phone was imputing commands when the screen was not being touched. Took it up to Verizon and it worked beautifully for the guy. We waited till the manager came and she got us a replacement. Its working great.
Well i have had it up to my ears in these replacements. Im really getting to know the fedex guy. while i was seeing if anyone else had these problems the phone screen started going glitchy on me. It was blinking and went to the dialer and the browser just sitting on my desk. I think there is only one alternative to this. The customer service manager will call me tomoro to check if i have everything working. I can almost guarantee it will not be. either she exchanges it for something else with a 4.3 inch screen. they told me that it can only be exchanged for something in the same range and they offered me a vortex. I dont know how they even compare in the same universe. I think ill complain enough and go to the store and see about getting another phone, or i will just take my business over to sprint (which they can see from their store in the mall) and get a nexus or an evo. Im tired of this replace after replace bull. Anyone else have these thoughts?
Had the Photon for 29 days, installed the Maintenance Release 5 and continued to have the no audio on calls and random reboot issues. Based on the actions of the phone the last few days that I had it I came to a few conclusions.
When the no audio happened if I hit the mute button the audio would be there and I could hear the call just fine. I noticed that after a no audio call if I attempted to go into call history and click the person who just called and attempted to call the phone would always reboot. This lead me to conclude ( and I would appreciate it if someone who post some thoughts ) that no audio indicates the software has encountered problems and is no longer stable. The actions of the buttons are reversed and the system is on the verge of crashing. Any further action after the call will result in a system reboot. This leads me to believe the OS is prone to not being stable for whatever reason. Why this occurs is unknown.
I noticed that when the phone was flat on my desk, sometimes hooked up to power source, sometimes not, the phone would reboot on it's own. This indicated that even without user intervention the phone OS would become unstable, crash and reboot. What causes this is unknown.
I have since returned the phone to Sprint for a full refund with no restocking fee ( I suspect their technician was able to duplicate the no audio).
While the phone was fast, had a lot of storage space, great reception and great clarity the unstable OS caused me to return it.
Sounds like a hardware problem. I have yet to have a reboot and after the update, I have yet to get a muted call.
Sent from my MB855 using XDA App
LouieGrandie said:
Had the Photon for 29 days, installed the Maintenance Release 5 and continued to have the no audio on calls and random reboot issues. Based on the actions of the phone the last few days that I had it I came to a few conclusions.
When the no audio happened if I hit the mute button the audio would be there and I could hear the call just fine. I noticed that after a no audio call if I attempted to go into call history and click the person who just called and attempted to call the phone would always reboot. This lead me to conclude ( and I would appreciate it if someone who post some thoughts ) that no audio indicates the software has encountered problems and is no longer stable. The actions of the buttons are reversed and the system is on the verge of crashing. Any further action after the call will result in a system reboot. This leads me to believe the OS is prone to not being stable for whatever reason. Why this occurs is unknown.
I noticed that when the phone was flat on my desk, sometimes hooked up to power source, sometimes not, the phone would reboot on it's own. This indicated that even without user intervention the phone OS would become unstable, crash and reboot. What causes this is unknown.
I have since returned the phone to Sprint for a full refund with no restocking fee ( I suspect their technician was able to duplicate the no audio).
While the phone was fast, had a lot of storage space, great reception and great clarity the unstable OS caused me to return it.
Click to expand...
Click to collapse
I had the reboot spam last night and the phone is completely face palmed.
Photon 4G, I really wanted to like you, instead you have given me the tross!
My Photon is perfect! No problems after OTA.
Sent from my MB855 using XDA App
newalker91 said:
There are two problems at hand here, user error and malfunctioning hardware. You should know full well that if you are having issues such as rebooting upon laying the phone down with a charger that something isn't soldered properly in the phone. Swapping it would alleviate this issue. With the final build (CM5) being available in SBF form, along with two very stable and powerful roms, very few people are having any issues of updated properly. It's unfortunate to see another user put this phone down instead of working through the issues, but I guess android isn't for everyone.
Click to expand...
Click to collapse
User error? Really? Note I said I had the CM5 installed and still had the no audio issues. And since when does having the action of the mute button on a call being reversed happen as a result of something not being soldered properly? Note that the reboot happened when the phone was on the charger and when it was not. When it was laying flat and when I was holding it upright and looking through the contact list. I like Android just fine. Had an Evo for a year but upgraded because it lacked internal storage space. I plan on going to the Galaxy SII in a few weeks and last I read that's an Android phone.
LouieGrandie said:
User error? Really? Note I said I had the CM5 installed and still had the no audio issues. And since when does having the action of the mute button on a call being reversed happen as a result of something not being soldered properly? Note that the reboot happened when the phone was on the charger and when it was not. When it was laying flat and when I was holding it upright and looking through the contact list. I like Android just fine. Had an Evo for a year but upgraded because it lacked internal storage space. I plan on going to the Galaxy SII in a few weeks and last I read that's an Android phone.
Click to expand...
Click to collapse
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem. Which any user here would most likely come to the conclusion after reading your post that it wasn't. Random reboots like that would have sent me back directly to the sprint store demanding another phone. Companies make bad batches, and stores get those bad batches. The fact is you just settled for a phone that was working sub par. I have gone through 3 phones, all with different problems, but I don't settle. They give you that 30 days for a reason.
Would you do the same thing had you went to best buy and bought a computer from them that did the same thing? Random reboots, no sound, etc etc....
Mine as well as most others phones on here work perfect, maybe the random force close from an app or something, but I don't get any muted calls, random reboots, and if I did you better bet I wouldn't settle for it.
Good luck to you in Samsung land.
-DJ
Sent from my MB855 using xda premium
funny...Ive had no problems before or after the ota...the phone is stable as a rock...call quality is outstanding, no dropped calls like my old EVO..but im not sure the issues is random hardware problems per phone
This is killing me as I real think the photon hardware wise is one the all around best out...
Moto need to get off over their attuned about software... officially unlock the dam phone release the dam Kernel asap and let great independent software talent write and fix bugs for great hardware and so so code
Just do not think Moto puts the time in on thier code that then need too...
The only problem I've had with this phone was no audio a few times. After updating to 45.2.5, that problem has now been resolved. Photon is running like a champ.
Djspinister said:
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem. Which any user here would most likely come to the conclusion after reading your post that it wasn't. Random reboots like that would have sent me back directly to the sprint store demanding another phone. Companies make bad batches, and stores get those bad batches. The fact is you just settled for a phone that was working sub par. I have gone through 3 phones, all with different problems, but I don't settle. They give you that 30 days for a reason.
Would you do the same thing had you went to best buy and bought a computer from them that did the same thing? Random reboots, no sound, etc etc....
Mine as well as most others phones on here work perfect, maybe the random force close from an app or something, but I don't get any muted calls, random reboots, and if I did you better bet I wouldn't settle for it.
Good luck to you in Samsung land.
-DJ
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did get a replacement phone and I experienced the same symptoms on both of them.
I do have information that confirms that Motorola was aware of the reboots and that MR5 was supposed to fix this. I did have MR5 on here.
I had an atrix before having this and put Alien Build 4. I was floored by the battery life and the ROM and device was rock solid.
I have a brick at the moment. This became a brick after rebooting loop similar to not wiping the davlik cache before a boot. It was stock. I was going to unlock and root to see if it helped the battery life.
I had been more excited about this phone than almost any other one. I have been a beta tester of Motorola devices, but I believe this one may have been pushed out the door a little too early.
I am glad people have this working well and I am glad for them. I will still love this phone even though I have experienced issues. It easily could have been a bad batch that is triggered by certain circumstances.
After the update - my silent call issue was 100% fixed. Maybe you need to a do a factory reset? I do that after all major OS updates.
Jeff_in_LA said:
After the update - my silent call issue was 100% fixed. Maybe you need to a do a factory reset? I do that after all major OS updates.
Click to expand...
Click to collapse
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
SnoopDawg said:
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
Click to expand...
Click to collapse
Haha, yea man that is great. Have you gotten your brick fixed? Let me know if you haven't, i'm sure there is a way to get it back. Have yet to brick a device. I would be amazed if you have, especially Android.
Sent from my MB855 using xda premium
SnoopDawg said:
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
Click to expand...
Click to collapse
You must have never flashed a galaxy s phone with odin....talk about frustrating lol
Sent from my Motorola Photon 4g
coldblooded79 said:
You must have never flashed a galaxy s phone with odin....talk about frustrating lol
Sent from my Motorola Photon 4g
Click to expand...
Click to collapse
I never had anything I couldn't recover from ODIN even a partial flash(or even if it reset before it could finish flashing). I rooted both Epic 4G and Droid Charge with Odin. Just flashed a couple of Samsung Moments last week but they didn't require ODIN.
My phone will boot sometimes so it won't even stay booted. Doesn't matter what I do to it.
Djspinister - It will boot but not stay booted, it just reboots. I haven't ever had a bad flash that I couldn't recover from. I have flashed Windows Mobile devices, iOS devices that were eventually jailbroken. I have flashed several times right before going out to eat dinner only to have it fully recovered before the food came out. This just has to be a bad phone. It is a brick phone.
SnoopDawg said:
I never had anything I couldn't recover from ODIN even a partial flash(or even if it reset before it could finish flashing). I rooted both Epic 4G and Droid Charge with Odin. Just flashed a couple of Samsung Moments last week but they didn't require ODIN.
My phone will boot sometimes so it won't even stay booted. Doesn't matter what I do to it.
Djspinister - It will boot but not stay booted, it just reboots. I haven't ever had a bad flash that I couldn't recover from. I have flashed Windows Mobile devices, iOS devices that were eventually jailbroken. I have flashed several times right before going out to eat dinner only to have it fully recovered before the food came out. This just has to be a bad phone. It is a brick phone.
Click to expand...
Click to collapse
You can't hold volume down and get to rsd? fastboot? anything? Even try holding down volume down while putting battery in, I heard someone got away from brick that way...
Djspinister said:
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem.
Good luck to you in Samsung land.
Click to expand...
Click to collapse
After reading on numerous other sites of people on their 3rd or 4th Photon and still suffering from the same problem I decided not to bother. As for Samsung, before the Evo I had two Samsung products that were absolute rocks for me. Solid with no issues and performed well. Using a Samsung Instinct right now.
My Photon is 100% trouble free. Calls are clear, battery lasts, etc.
Te only real issue is that I do not love the bluish tint on the LCD. Anyone know how to alter the gamma?
Sent from my MB855 using XDA App
I upgraded from an EVO on Friday. My new Photon began crashing and doing the no audio on Saturday. I exchanged it at the Sprint store later that day and have had no issues with the second Photon. I really like the Photon much better than the EVO.
Has no one else been told in the Sprint store that you can only exchange once and then you're stuck with the device???? They told me they only allow future exchanges through warranty (i.e., Motorola will ship me a new one...no in-store exchanges).
Is this just wrong information?
Erislover said:
Has no one else been told in the Sprint store that you can only exchange once and then you're stuck with the device???? They told me they only allow future exchanges through warranty (i.e., Motorola will ship me a new one...no in-store exchanges).
Is this just wrong information?
Click to expand...
Click to collapse
Thats BS!!!! e-mail me at [email protected] and I will send YOU the e-mail I sent Sprint. Not only did I get my 3rd phone, my bill is cleared until October!!! The girls name and number will be in my e-mail!
I searched signal loss, and dropped signal but could not find a thread that matched my problem. I have found some people with similar problems through google search but I haven't seen any fixes.
Here we go...
I got my first atrix BRAND NEW in July. It ran perfect! Updated to GB, factory reset it and everything was working great. Couple weeks later it started doing random restarts. It got to the point where it would lock up at the M logo for 10-20 min or sometimes even constantly so I would have to pull the battery. It got so bad that I had to take it in for warranty. I had this phone for over a month with NO signal problems what so ever.
I get the 1st remanufactured Atrix and it is dropping signal left and right. I called up ATT and jumped through their hoops, turned it off, let them mess with it, factory reset it and NOTHING. Still had the same problem, would go from 3 bars to 4 bars then it will drop signal and the red circle will show up. probably happens about 5 times per minute.
They tell me to take it back, so I oblige. I go up to the warranty center and they give me a new sim card and say that should fix it.... NOPE, Still doing the same exact thing so I take it back up there again. The give me another(#2) remanufactured phone. I finish the setup and guess what... Still have a worthless signal and it is dropping out a lot.
For reference, signals on the first two replacement atrix's are running anywhere from 84dbm up to 120dbm and hangs most of the time around 96dbm.
I am now on my FOURTH remanufactured Atrix(5th overall) and still having the same problem. ATT are being total douche nozzles as they will not release me from my contract. I have spent over 30 hours dealing with them on this problem thus far and I am getting extremely tired of it.
Just for reference, my Wife has an I4 and she is not experiencing any of these problems. I also travel a lot and I experience the same problem in Dallas(home), Midlothian(hour south of Dallas), Washington DC, Tennessee, Virginia and Maryland among other places. I am pretty sure this is a software glitch since it happens wherever I am.
I have a home office and work from home. I told ATT that if this was happening with my original BRAND NEW Atrix that I would have taken it back in a heartbeat. There is not a chance I would deal with losing data and dropping signal for over a month with a brand new phone.
So, my question I guess is this. If this is a software problem, would it be best to try and root and see if that fixes it? Or will that not change a problem like this. The remanufactured phones came with 2.3 installed while my first one had 2.2 and I had to upgrade it myself. Is there a way I can remove 2.3 from this phone and reinstall it to see if that fixes it? I am completely open to suggestions as I have run out of options.
I know exactly what you mean. I also had 3-4 *new* atrixs right from att. (Around late July) Every time instead of addressing the problems, they just gave me a new device. Eventually I decided to root and unlock my bootloader. BEST decision that I could have made. As soon as I installed a different ROM it was as if I had a new device. I was about to exchange it for a different device and now I'm really glad that I didn't. For the signal issues I would try flashing a new radio to see if that helps at all.
Sent from my MB860 using XDA App
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
Semseddin said:
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
Click to expand...
Click to collapse
xmrgamerx said:
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
Click to expand...
Click to collapse
Unfortunately I have tried to get them to send me a new phone but they will not do it. I tried several times, even talked to the managers about it and nothing.
What is ridiculous is that when my first phone crashed I was only like 14 days past the return period where I could have received a NEW Atrix. I tried explaining this too them and they would not do anything to help me. I have been with Cingular/ATT for over 10 years and they obviously didn't care.
I think i will just try a new rom and see how that goes.
Hmm..well if you've absolutely made up ur mind on rooting ur phone and installing custom roms then i would recommend u to use the DarkSide ROM since it seems to have most of the fixes u need (including the signal loss..See ChangeLog for more)
Also, if u've already tried Randomverll's idea of flashing a new radio and still it didn't help, it may be a hardware problem..anyway try flashing a new rom and see
Hey all,
Hoping you can help because this one has Verizon techs puzzled. A few days ago I was sending a text to my wife and when I did for some reason my signal cut out totally and I lost it for hours. I took my phone to Verizon and they said there was a glitch and factory reset my phone. Here is the issue now. Whenever I send a lengthy text to my wife (a text that is two pages) she will get the majority of the old text message days ago and only two sentences of the one I am currently sending. I reset my phone again...deleted the thread with that message in it. She deleted my thread on her phone. Verizon techs on the phone had her power down her phone and they did something on the back end but it is still happening. She has not factory reset her phone which is the only thing I can think of at this point. She will get brief texts from me with no problem, but a lengthy one she gets the problem stated above. That original text I sent was a lengthy one....any one have any ideas on how to stop that from happening?
Shakes The AssClown said:
Hey all,
Hoping you can help because this one has Verizon techs puzzled. A few days ago I was sending a text to my wife and when I did for some reason my signal cut out totally and I lost it for hours. I took my phone to Verizon and they said there was a glitch and factory reset my phone. Here is the issue now. Whenever I send a lengthy text to my wife (a text that is two pages) she will get the majority of the old text message days ago and only two sentences of the one I am currently sending. I reset my phone again...deleted the thread with that message in it. She deleted my thread on her phone. Verizon techs on the phone had her power down her phone and they did something on the back end but it is still happening. She has not factory reset her phone which is the only thing I can think of at this point. She will get brief texts from me with no problem, but a lengthy one she gets the problem stated above. That original text I sent was a lengthy one....any one have any ideas on how to stop that from happening?
Click to expand...
Click to collapse
Wow, that is crazy! Maybe both of you could download and try a third party texting app like SMS PRO or CHOMP or something?? I am assuming you are using the stock messaging app. Can't hurt to give it a try?! Good Luck!
I just installed Cm10.1 on my Razr, it was working fine. much better then my stock rom. I get better service, my texting app isnt broken and its all around a lot faster too. The only problem i have experienced is the intermittent capacity of my phone to send and/or receive picture messages. Earlier today my girlfriend sent me a picture. It wasnt until i had rebooted my phone 2 times and wiped cache did i finally get the messages. I dont know if it was a fluke that it happened like that or not, but its kind of inconvenient.
Afterwards i tried to send a picture back, it was pretty much just a random picture of where i was standing at the time, nothing important, but it did not want to send. No matter what I did it would not send. I wound up checking back at it about 20 mins later and it said that it sent and it actually did.
Is anyone else experiencing this phenomenon and how do i fix it? or is it just something that im going to hope is fixed with a new update soon?
admjwt said:
I just installed Cm10.1 on my Razr, it was working fine. much better then my stock rom. I get better service, my texting app isnt broken and its all around a lot faster too. The only problem i have experienced is the intermittent capacity of my phone to send and/or receive picture messages. Earlier today my girlfriend sent me a picture. It wasnt until i had rebooted my phone 2 times and wiped cache did i finally get the messages. I dont know if it was a fluke that it happened like that or not, but its kind of inconvenient.
Afterwards i tried to send a picture back, it was pretty much just a random picture of where i was standing at the time, nothing important, but it did not want to send. No matter what I did it would not send. I wound up checking back at it about 20 mins later and it said that it sent and it actually did.
Is anyone else experiencing this phenomenon and how do i fix it? or is it just something that im going to hope is fixed with a new update soon?
Click to expand...
Click to collapse
post this in the development thread of cm 10 and somebody will respond to you if they have experienced it already or with a solution if its been updated.