[Video+Guide] HP TouchPad Root Certificate fix for WebOS cloud services - TouchPad General

HP TouchPad Root Certificate fix for WebOS cloud services
Note(Important): You will need to set the date back to July, 1, 2013!
The Problem:
A vital "root certificate" on webOS devices is due to expire on July 23, 2013. This certificate gives
Touchpad users access to HPs cloud services for the App catalogue and Backing up the device.
When the "root certificate" expires users will no longer have access to the App catalogue and backed up data.
Furthermore HPs online WebOS support is expected to disappear altogether by the end of the year.
So it’s recommended to backup your personal data and essential Touchpad software to your PC now.
Read the full WebOS Survival Kit Guide Here:
The solution:
Getting a free App catalog update will fix the "root certificate" problem as long as you downloaded it before July,23,2013.
If you are hearing about this after July,23,2013, then you will need to first set the date to July,1,2013.
To do this boot into WebOS and go to settings/Date & Time, toggle off the “Network Time”.
Now adjust the date accordingly and download the Update, once complete comeback and Toggle the “Network Time” button back to on.
How to Test:
You can check the expiry date of your root certificate by installing the "Internalz Pro" free app from WebOS Preware.
Once you have "Internalz Pro" installed open it and go to the following location. ../../etc/ssl/certs/trustedcerts/PalmWebOS.pem/open
After installing the App catalog update your root certificate should say "Expires: 27 April 2037" See the screenshot below.
To get the update in WebOS go to Downloads/HP App Catalog.
Open the app Catalog and select the categories tab at the bottom.
Next click on the “new” tab at the top and Scroll down the page till you see “App Catalog Update”.
Now install the update and your Touchpad support will continue to work in a post WebOS world.
Note* If you get a message saying the update failed to install, then check the expiry date with this method and reboot. It should report the patch is installed properly after rebooting.
Note(Important):This update requires webOS 2.1+ to be installed. Devices with older versions will need to run the WebOS Doctor first, the latest version is 3.0.5.
Additional threads and info:
HP to issue root certificate fix, ensure continued access to webOS cloud services
The webOS Survival Kit: everything you need to know should webOS doomsday come
Read the full WebOS Survival Kit Guide Here:
URGENT - Root Certificate Expiring + Fix
Recommended downloads:
webOS Quick Installer 4.5.1
Troubleshooting:
The PreWare.org site is no longer owned by the webOS Internals guys. They now have PreWare.net. Workarounds to get preware and Wterm installed are as follows.
Note:To add wTerm hook up the HP TP to PC via USB and use WOSQI hosts file hack, option #1 from the link below. Option #1 changes the host file redirection to point to the new domain preware.net and then it will work.
TIP: PREWARE.NET SOLUTIONS FOR WOSQI, PREWARE V1.9.13(Main info page)
webOS Quick Installer 4.5.0
WebOS doctor 3.0.5
Additional WebOS Performance Tweaks:
I would highly recommend doing the following tweaks. Read the full instructional guide in the link below:
HP TouchPad Setup Guide Part 1: Speed Up Your Tablet With Preware, Homebrew & Patches [WebOS]
Download and install the following packages from Preware:
You should see a noticeable speed improvement while using WebOS. Also a few apps to improve functionality.
Note* You will need to reboot the device after installing most of these packages:
-EOM Overlord Monitoring
-Muffle System Logging
-Remove Dropped Packet Logging
-Unset CFQ IQ Scheduler
-Unthrottle Download Manager
-Increase Touch Sensitivity and Smoothness 10
-Quiet Powerd Messages (sic)
-Faster Card Animations HYPER Version
-Advanced Rest Options
-Disk Cache Mod
-Unhide Developer Mode Icon
-Reduce Minimum Brightness
-CyBoot
-Ad Blocker OR Max Block – Do not install both.
-Private Browsing (adds an option to your browser)
Reduce Logging & Patch ‘em Up:
This patch require you to log into Skype with the "Phone and Video Calls" app.
Once there place a call to this number using the dialer type: "##5647#"
A logging window will launch, choose to "Clear Logs" first then "Change Logging Levels" and setting logging to "minimal".
Once done, exit the app – your logging levels are now changed.
If you have never used Preware you can watch this video about Flashing the HP Touchpads A6 Firmware.
You will also learn how to use the WebOSQuickInstall-4.5.0 software to install Preware.
Both of these procedures are highly recommended and can be done as part of your post apocalyptic WebOS Survival.

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Reserved
HP TouchPad Battery Drain issues during sleep
The Problem:
Developer James Sullins, Aka Jcsullins, has informed HP TouchPads users that there is a problem with our tablets A6 Firmware. This issue can cause an usually high battery drain during sleep. This problem occurs overtime while running both CyanogeMod and WebOS, on the HP TouchPad. As a results the Touchpads battery drains more quickly with daily use and the overall life span is reduced.
The Solution:
Reflashing the A6 Firmware effectively fixes the problem but may need to be repeated as a part of regular HP TouchPad maintenance. Watch this video and follow the step by step instructions to reflash your own Touchpads A6 Firmware.
How to test:
How to monitor your battery
To monitor your battery drain history during sleep install the free app Battery Monitor Widget:
-Once installed open the app and go to history to see a log of your devices sleep history.
-To setup the Battery Calibration correctly for the HP TouchPad,
-go to BMW settings/calibration/Battery capacity/ and set it to 6300 (*f29c), 6000 (*i29c) or 5800 (*s29c) and tap OK
-Note* See the Battery p/n # on the original packaging.
-Note* after setting the calibration, users will have to allow several hours to pass before the history can be accumulated.
Or
You can also use Cool-Tools to monitor your battery drain in real time.
-Watch the instructional video Here.
A6 Firmware Threads & Info:
Battery Drain issues on HP TouchPad
How to Reflash the A6 Firmware Method 2:
1) Boot to WebOs and in the "Just Type" box enter the following: webos20090606 or upupdowndownleftrightleftrightbastart
-Tap the developer mode icon and slide the toggle to on, then press submit.
WARNING: Do not enter a password. Just tap submit.
-Plug the USB cable into the HP TouchPad and your PC.
2)On your PC Install Java, Novacom and the WebOSQuickInstall-4.5.1 software*
- Note* If you have already previously installed Android with Java and Novacom, then skip it.
a]Download Java:
b]Download Novacom Universal Installer:
c]Download WebOSQuickInstall-4.5.1:
3)Run the WebOSQuickInstall-4.5.1 software, note your TouchPad must be connected with the USB cable.
-Click on the Small globe icon located under the plus minus buttons.
-This will take us to a new menu where we will search “preware”
-Click the install button and the Preware app will be installed.
-You may now unplug the USB cable.
4)On the tablet while booted into WebOS navigate to downloads and select Preware.
-scroll down until you see a button appear to continue
-Search for “wterm” and install the app.
-Run wterm, and set a password to give the app Root permissions.
- You can set or change the password by looking for the wterm menu in the upper left corner and select setup.
-Click on New password and enter a simple password like ”0000”
-Confirm the password and press “Set Password” button, now hit done and exit.
-Note you can increase the font size by going to wterm preference settings.
5) Now in wterm enter one of the following commands:
PmA6Updater -f -d 0 /lib/firmware/a6_firmware.txt.00
PmA6Updater –a (Note this shorter command flashes two firmwares)
-It should take about 20-30 seconds to complete and will inform you upon completion.
-Congratulations you have now reflashed the A6 Firmware and can safely close the terminal and reboot your HP TouchPad.
Note: If you input the command and get a message saying it said can't open the A6 device, then try toggling developer mode off and on.
Additional WebOS Preware Performance Tweaks:
I would highly recommend doing the following tweaks. Read the full instructional guide in the link below:
HP TouchPad Setup Guide Part 1: Speed Up Your Tablet With Preware, Homebrew & Patches [WebOS]
Download and install the following packages from Preware:
You should see a noticeable speed improvement while using WebOS. Also a few apps to improve functionality.
Note* You will need to reboot the device after installing most of these packages:
-EOM Overlord Monitoring
-Muffle System Logging
-Remove Dropped Packet Logging
-Unset CFQ IQ Scheduler
-Unthrottle Download Manager
-Increase Touch Sensitivity and Smoothness 10
-Quiet Powerd Messages (sic)
-Faster Card Animations HYPER Version
-Advanced Rest Options
-Disk Cache Mod
-Unhide Developer Mode Icon
-Reduce Minimum Brightness
-CyBoot
-Ad Blocker OR Max Block – Do not install both.
-Private Browsing (adds an option to your browser)
Reduce Logging & Patch ‘em Up:
This patch require you to log into Skype with the "Phone and Video Calls" app.
Once there place a call to this number using the dialer type: "##5647#"
A logging window will launch, choose to "Clear Logs" first then "Change Logging Levels" and setting logging to "minimal".
Once done, exit the app – your logging levels are now changed.
If you have never used Preware you can watch this video about Flashing the HP Touchpads A6 Firmware.
You will also learn how to use the WebOSQuickInstall-4.5.0 software to install Preware.
Both of these procedures are highly recommended and can be done as part of your post apocalyptic WebOS Survival.
How to Reflash the A6 Firmware Method 1:
1) Boot to WebOs and in the "Just Type" box enter the following: webos20090606 or upupdowndownleftrightleftrightbastart
-Tap the developer mode icon and slide the toggle to on, then press submit.
WARNING: Do not enter a password. Just tap submit.
-Plug the USB cable into the HP TouchPad and your PC.
2)Install Java and the Novacom software*
- Note* If you have already previously installed Android with, Java and Novacom drivers, then proceed to step 3.
a]Download Java:
b]Download Novacom Universal Installer:
3)Open windows explorer and go to C:\Program Files\Palm, Inc\Terminal
-Now run the Terminal.bat*
-Note* if you are using a 64 bit OS and get the Error "Windows cannot find Javaw..." you will need to copy the Javaw.eve from C:\Windows\SysWOW64 and paste it into C:\Windows\System32.
4)In the open Novaterm window, select file\connect\Ok
-Now copy and paste the following line into Novaterm and press enter*
PmA6Updater -f -d 0 /lib/firmware/a6_firmware.txt.00
-Note* Do Not! disconnect the TouchPad After starting this procedure.
-Novaterm will tell you "firmware update complete"
- In the open Novaterm window, select file\disconnect\Ok
-Congratulations you have now relfashed the A6 Firmware and can safely disconnect your HP TouchPad from the USB cable.
Note: Get the latest version of WebOS Doctor 3.0.0 to 3.0.5 Official Links here:

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Wow, thanks for bringing this to our attention!

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Thanks for bringing this issue over from the general webOS forum... :highfive:

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Installation Failed
Title says it. Tried several times. Any ideas?
RolandDeschain79 said:
HP TouchPad Root Certificate fix for WebOS cloud services(Important)
The Problem:
A vital "root certificate" on webOS devices is due to expire on July 23, 2013. This certificate gives
Touchpad users access to HPs cloud services for the App catalogue and Backing up the device.
When the "root certificate" expires users will no longer have access to the App catalogue and backed up data.
Furthermore HPs online WebOS support is expected to disappear altogether by the end of the year.
So it’s recommended to backup your personal data and essential Touchpad software to your PC now.
Click to expand...
Click to collapse

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Try rebooting
Carey4782 said:
Title says it. Tried several times. Any ideas?
Click to expand...
Click to collapse
It does that, try rebooting and checking again. You can also confirm the date by doing the following.
How to Test:
You check the expiry date of your root certificate by installing the "Internalz Pro" free app from WebOS Preware.
Once you have "Internalz Pro" installed open it and go to the following location. ../../etc/ssl/certs/trustedcerts/PalmWebOS.pem/open
After installing the App catalog update your root certificate should say "Expires: 27 April 2037" See the screenshot below.
To get the update in WebOS go to Downloads/HP App Catalog.
Open the app Catalog and select the categories tab at the bottom.
Next click on the “new” tab at the top and Scroll down the page till you see “App Catalog Update”.
Now install the update and your Touchpad support will continue to work in a post WebOS world.

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App Catalog Update failed
I didn't need to reboot. After several fails I navigated to /PalmWebOS.pem/open and the 2037 date was there. You might want to add a verification line to the OP regardless of whether the update succeeds or fails. Thanks for posting.
RolandDeschain79 said:
It does that, try rebooting and checking again. You can also confirm the date by doing the following.
How to Test:
You check the expiry date of your root certificate by installing the "Internalz Pro" free app from WebOS Preware.
Once you have "Internalz Pro" installed open it and go to the following location. ../../etc/ssl/certs/trustedcerts/PalmWebOS.pem/open
After installing the App catalog update your root certificate should say "Expires: 27 April 2037" See the screenshot below.
To get the update in WebOS go to Downloads/HP App Catalog.
Open the app Catalog and select the categories tab at the bottom.
Next click on the “new” tab at the top and Scroll down the page till you see “App Catalog Update”.
Now install the update and your Touchpad support will continue to work in a post WebOS world.
Click to expand...
Click to collapse

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Check HP Catalog version first.
I didn't on one of my kid's touchpads and would not update. Might want to add to the OP to update HP Catalog first.
Carey4782 said:
I didn't need to reboot. After several fails I navigated to /PalmWebOS.pem/open and the 2037 date was there. You might want to add a verification line to the OP regardless of whether the update succeeds or fails. Thanks for posting.
Click to expand...
Click to collapse

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Carey4782 said:
I didn't need to reboot. After several fails I navigated to /PalmWebOS.pem/open and the 2037 date was there. You might want to add a verification line to the OP regardless of whether the update succeeds or fails. Thanks for posting.
Click to expand...
Click to collapse
Carey4782 said:
I didn't on one of my kid's touchpads and would not update. Might want to add to the OP to update HP Catalog first.
Click to expand...
Click to collapse
Like I said reboot. It installs even if it says it failed. If you reboot it will tell you its installed. I've explained how to test this and I will add a note about it failing to install. I've never needed or gotten a catalog update but I do note that this requires WebOS 2.1+. If you have an older version use the WebOS Doctor to update the device to 3.0.5.

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Special Thanks to wMarck90 for finding this link...
Here is the official HP help page for updating your critical Root Certificate.
https://developer.palm.com/support/applicationupdate
---------- Post added at 11:32 AM ---------- Previous post was at 11:07 AM ----------
Remember: if it seems like it failed, this might be a false negative which has been happening to many users.
Don't Panic. Just verify the certificate.
If you have the Internalz Pro file manager (http://forums.webosnation.com/canuck-coding/256518-internalz-pro-v1-5-0-a.html) you can use it to navigate to the certificate and open it to read the expiry date...
If you have WOSQI - a.k.a. webOS Quick Install - (http://forums.webosnation.com/canuck-coding/274461-webos-quick-install-v4-5-0-a.html) you can use it to pull a copy of the certificate to your computer for examination...
Here (again) is the relevant location to navigate to/pull from. /etc/ssl/certs/trustedcerts/PalmWebOS.pem
Your New Certificate should look like this:
If your certificate did not update, go to the HP help page and follow the instructions again.
https://developer.palm.com/support/applicationupdate

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I Noticed you had tips for speeding up webos, Will this affect our android installs at all?

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WebOS Turbo
Gladpants said:
I Noticed you had tips for speeding up webos, Will this affect our android installs at all?
Click to expand...
Click to collapse
Nope, this will only effect WebOS but it will give you a nice performance boost:good:

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If need Cert after July 23
I reset my touchpad after July 23 and I tried to download the certificate by changing the year and it would not let me in the app catalog. I had to set the date to June 25, 2013 before it let me in to the app catalog. Just wanted to inform anyone that has this issue in the future.

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Can't get HP App Catalog 5.0.3500
dlwelch34 said:
I reset my touchpad after July 23 and I tried to download the certificate by changing the year and it would not let me in the app catalog. I had to set the date to June 25, 2013 before it let me in to the app catalog. Just wanted to inform anyone that has this issue in the future.
Click to expand...
Click to collapse
I have tried multiple times to update my touchpad after July 23, even made a new user and I get Download Failed message every time I try to update the HP App Cat, even when I change the date to something before July 23. I've used WebOS doctor to restore my previous account and Software Manager has updated the App Cat to at least 5.0.3400, but can't get anything else to update. Since I'm a noob, I might be missing the vital thread on how to restore the touchpad after July 23, but any help would be appreciated.
Update, I just completely erased (reset) my touchpad and restored my WebOS account using WebOS Doctor 3.0.5. The key was to set the date to June 23 2013 (not something in 2012, which is what I tried before), then all of the software updates were available, including the HP App Cat update 5.0.3500. Once I reset the date to current I was able to update all other apps.

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Nice post!
Not something that really matters to me though as I can probably count the amount of times I've booted into WebOS on one hand
I'm sure some people will find it useful though!
Sent from my Nexus 4 using Tapatalk 2

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corletts said:
I have tried multiple times to update my touchpad after July 23, even made a new user and I get Download Failed message every time I try to update the HP App Cat, even when I change the date to something before July 23. I've used WebOS doctor to restore my previous account and Software Manager has updated the App Cat to at least 5.0.3400, but can't get anything else to update. Since I'm a noob, I might be missing the vital thread on how to restore the touchpad after July 23, but any help would be appreciated.
Update, I just completely erased (reset) my touchpad and restored my WebOS account using WebOS Doctor 3.0.5. The key was to set the date to June 23 2013 (not something in 2012, which is what I tried before), then all of the software updates were available, including the HP App Cat update 5.0.3500. Once I reset the date to current I was able to update all other apps.
Click to expand...
Click to collapse
I just wiped new touchpad (new to me) using webosdoctor 3.0.5 moved date to july1 2013 but I'm getting persistent download failed when trying to update the catalog. Any ideas?
Do I really need to have it done if I don't care for webOS?
Thanks
EDIT:
OK, sideloaded com.palm.app.appcatalogupdate_2.0.0.ipk using quick install rebooted and then it downloaded and updated fine.

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RolandDeschain79 said:
HP TouchPad Root Certificate fix for WebOS cloud services
Note(Important): You will need to set the date back to July, 1, 2013!
The Problem:
A vital "root certificate" on webOS devices is due to expire on July 23, 2013. This certificate gives
Touchpad users access to HPs cloud services for the App catalogue and Backing up the device.
When the "root certificate" expires users will no longer have access to the App catalogue and backed up data.
Furthermore HPs online WebOS support is expected to disappear altogether by the end of the year.
So it’s recommended to backup your personal data and essential Touchpad software to your PC now.
Read the full WebOS Survival Kit Guide Here:
The solution:
Getting a free App catalog update will fix the "root certificate" problem as long as you downloaded it before July,23,2013.
If you are hearing about this after July,23,2013, then you will need to first set the date to July,1,2013.
To do this boot into WebOS and go to settings/Date & Time, toggle off the “Network Time”.
Now adjust the date accordingly and download the Update, once complete comeback and Toggle the “Network Time” button back to on.
How to Test:
You can check the expiry date of your root certificate by installing the "Internalz Pro" free app from WebOS Preware.
Once you have "Internalz Pro" installed open it and go to the following location. ../../etc/ssl/certs/trustedcerts/PalmWebOS.pem/open
After installing the App catalog update your root certificate should say "Expires: 27 April 2037" See the screenshot below.
To get the update in WebOS go to Downloads/HP App Catalog.
Open the app Catalog and select the categories tab at the bottom.
Next click on the “new” tab at the top and Scroll down the page till you see “App Catalog Update”.
Now install the update and your Touchpad support will continue to work in a post WebOS world.
Note* If you get a message saying the update failed to install, then check the expiry date with this method and reboot. It should report the patch is installed properly after rebooting.
Note(Important):This update requires webOS 2.1+ to be installed. Devices with older versions will need to run the WebOS Doctor first, the latest version is 3.0.5.
Additional threads and info:
HP to issue root certificate fix, ensure continued access to webOS cloud services
The webOS Survival Kit: everything you need to know should webOS doomsday come
Read the full WebOS Survival Kit Guide Here:
URGENT - Root Certificate Expiring + Fix
Recommended downloads:
webOS Quick Installer
WebOS doctor 3.0.5
Additional WebOS Performance Tweaks:
I would highly recommend doing the following tweaks. Read the full instructional guide in the link below:
HP TouchPad Setup Guide Part 1: Speed Up Your Tablet With Preware, Homebrew & Patches [WebOS]
Download and install the following packages from Preware:
You should see a noticeable speed improvement while using WebOS. Also a few apps to improve functionality.
Note* You will need to reboot the device after installing most of these packages:
-EOM Overlord Monitoring
-Muffle System Logging
-Remove Dropped Packet Logging
-Unset CFQ IQ Scheduler
-Unthrottle Download Manager
-Increase Touch Sensitivity and Smoothness 10
-Quiet Powerd Messages (sic)
-Faster Card Animations HYPER Version
-Advanced Rest Options
-Disk Cache Mod
-Unhide Developer Mode Icon
-Reduce Minimum Brightness
-CyBoot
-Ad Blocker OR Max Block – Do not install both.
-Private Browsing (adds an option to your browser)
Reduce Logging & Patch ‘em Up:
This patch require you to log into Skype with the "Phone and Video Calls" app.
Once there place a call to this number using the dialer type: "##5647#"
A logging window will launch, choose to "Clear Logs" first then "Change Logging Levels" and setting logging to "minimal".
Once done, exit the app – your logging levels are now changed.
If you have never used Preware you can watch this video about Flashing the HP Touchpads A6 Firmware.
You will also learn how to use the WebOSQuickInstall-4.5.0 software to install Preware.
Both of these procedures are highly recommended and can be done as part of your post apocalyptic WebOS Survival.
Click to expand...
Click to collapse
I have been trying to locate the file to see if my certificate is valid.
I have not been able to update App Catalogue, I had even tried before July/2013. It just does not install.
I have changed my date back now but still no luck

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webOS Quick Installer 4.5.0
Please note that I've updated the link for the WebOS Quick Installer to the latest 4.5.0 version. If you're having problems finding preware then you should get this latest version.
webOS Quick Installer 4.5.0
WebOS Quick Install v4.5.0 Main page: