Related
OK, I know I'll probably get slammed, but I searched and searched and can't find the answer...
I'm coming from the Nexus One on ATT where google voice worked flawlessly. Now, on Verizon with the Thunderbolt, it's a nightmare. Incoming calls don't get my Gvoice message, just a notice saying to enter a PIN. Also, Gvoice isn't showing the correct outgoing caller ID... even though everything "appears" to be setup properly in Gvoice settings and on the Thunderbolt.
I feel like I'm taking crazy pills!! Any ideas?
The information on the Google Voice Settings page didn't work for me. Telling you to dial some crazy * #### blah blah blah.
So I did some calling to Verizon and dug deeper. In order to get GV on your VZW, you need to do these steps:
*71[Google Voice Number]
*90[GVnumber]
*92[GVnumber]
Then GV should work.
I was in the same boat as you. Upgraded from TMO Nexus to this and was going crazy trying to figure out why GV wouldn't work.
Hope it helped?
Why don't u just fork out the money for Verizon's awesome visual voicemail! What a joke. Don't think Verizon likes gv.
Sent from my ADR6400L using XDA App
I just installed the app, dialed *xxxxxxxxxx (whatever number i was told to dial by the app or site) and it seems to be working fine. I've never used it before though, so I'll update this if something goes wrong.
Sent from my ADR6400L using XDA App
I did that and the voicemail still were intercepted by Verizon
Sent from my ADR6400L using XDA App
I just followed the directions on google.com/voice and mine worked fine. My voicemail gets picked up by GV.
i had previously set up gvoice with sprint so what I had to do in gvoice was delete my cell number and re-set it up so it would register with Verizon. Works fine after that.
usafle said:
So I did some calling to Verizon and dug deeper. In order to get GV on your VZW, you need to do these steps:
*71[Google Voice Number]
*90[GVnumber]
*92[GVnumber]
Then GV should work.
Click to expand...
Click to collapse
Thanks for the post, let me try it out. Also, after digging more at Google.com, I found these bonus codes depending on what network we're on...
Verizon (CDMA network): *71[GVnumber] AND *90[GVnumber] AND *92[GVnumber]
Verizon (TDMA Network): *74[GVnumber] and *73[GVnumber]
What net are we on with LTE?
Worked! THANKS!
Worked fine for me with just the *71-XXX-XXX-XXXX code BOTH times I had to set it up (thursday new phone, last night after rooting). I just called myself from my Skype out # and it rolled to GV voicemail.
All U.S. Verizon Customers are on the CDMA network.
Lipmonger said:
What net are we on with LTE?
Click to expand...
Click to collapse
distortedloop said:
Worked fine for me with just the *71-XXX-XXX-XXXX code BOTH times I had to set it up (thursday new phone, last night after rooting). I just called myself from my Skype out # and it rolled to GV voicemail.
Click to expand...
Click to collapse
That code only sets up forwarding for one group of calls. Unfortunately, you need to setup GVoice on the Thunderbolt to properly forward BOTH unanswered (missed) calls, and ignored (intentionally declined) calls. The two different actions are handled differently by Verizon - hence the multiple dial-in codes. Although I don't know what the third code is for.
More here... http://www.google.com/support/forum/p/voice/thread?tid=00a93855af6943b4&hl=en
Lipmonger said:
That code only sets up forwarding for one group of calls. Unfortunately, you need to setup GVoice on the Thunderbolt to properly forward BOTH unanswered (missed) calls, and ignored (intentionally declined) calls. The two different actions are handled differently by Verizon - hence the multiple dial-in codes. Although I don't know what the third code is for.
More here... http://www.google.com/support/forum/p/voice/thread?tid=00a93855af6943b4&hl=en
Click to expand...
Click to collapse
I'm not going to get into a huge back and forth over it, but I just tested my Thunderbolt phone both ways...I called it and let it go unanswered, and then I called it and hit the decline button on the screen. Both times it rolled to my Google Voice voicemail. I only set it up with the *71 code.
I'm not disputing that your experience may be different, but that's how it worked for me.
Whenever I try to add my new Verizon phone number, it shows up as a Gizmo account no matter what I select (Mobile, Home, or Work).
Just what I was looking for, thanks!
works the same as it did for me from my og droid. i wish there would be an icon telling me what number the people are calling me on. i have a bunch of people call the wrong number and i never know what line its on.
I had Google voicemail set up on T-Mobile with my N1, MyTouch 4G and it worked perfect. Tried to set it up on my Thunderbolt with Verizon and I went thru the set up procedure, dialed the *71 and my google # then *90 and finaly *92. When I was done I tried to call myself and see if it works, I get a message asking me to put the # I am trying to call and hit the pound button. Please help, Love Google Voice and I tried Verizon tech help and absolutely useless, tried to sell me theirs.
Please anyone, I want that Google voicemail app working.
vinnyjr said:
I had Google voicemail set up on T-Mobile with my N1, MyTouch 4G and it worked perfect. Tried to set it up on my Thunderbolt with Verizon and I went thru the set up procedure, dialed the *71 and my google # then *90 and finaly *92. When I was done I tried to call myself and see if it works, I get a message asking me to put the # I am trying to call and hit the pound button. Please help, Love Google Voice and I tried Verizon tech help and absolutely useless, tried to sell me theirs.
Please anyone, I want that Google voicemail app working.
Click to expand...
Click to collapse
Are you test calling from another # you associated with Google voice? If so try *67
hurl03 said:
Are you test calling from another # you associated with Google voice? If so try *67
Click to expand...
Click to collapse
I had a friend of mind call in and he got the same message. I have seen other posts of people with the same issue. I can not find out how they resolved their issue. Someone must have the answer, Verizon tech help didn't have a clue unless I was buying their V Voice Mail.
I also came over from t-mobile. All I did was set my phone's voicemail setting to my Google number, then did *71(my Google number) and my voicemail works fine.
Sent from my Bolt
I'm coming from the sensation.. and so far, the Amaze has been great. The speeds are great and the build quality is second to none..
The only issues that are actually bugging me enough to mention have to do with two google apps. First, w/ google voice.. has anyone been able to successfully configure it to work as the default voice mail service? I can't seem to get it to switch over from the default phone voice mail service... any ideas?
Also, with google talk, I can't get the video chats to work. When I connect with a contact, it does the ringing thing and then goes to a black screen and people say they cannot see me. Again, any help?
Thanks in advance.
I don't use talk, but voice works fine for me. The auto setup won't work, but your call forwarding should already be set up as that is network specific on T-Mobile.
Could you specify what exactly google voice is not doing? "Not working" is pretty broad.
I am having the same problem. Seems to work for a while and then goes back to tmobiles VM. I recently manually forwarded the calls so I'll do some testing hopefully it will stick. I called tmobile andbthey said it was forwarded to my gv voicemail but calls were still sometimes going to tmobiles
Spovik said:
I don't use talk, but voice works fine for me. The auto setup won't work, but your call forwarding should already be set up as that is network specific on T-Mobile.
Could you specify what exactly google voice is not doing? "Not working" is pretty broad.
Click to expand...
Click to collapse
True. So to be more specific, under the call settings, when I try to switch the "voicemail service" setting from "my carrier" to "google voice," I get an error message that says...
"Failed to retrieve and save current
forwarding number settings.
Do you want to switch to the new
provider anyway?"
Then when I select yes, it then says...
"Forwarding number change
unsuccessful.
Please contact your carrier if this
problem persists."
Has anyone else experienced this? This is the first device among g1, mytouch4g, mytouch4g slide, and sensation that was done this.
Thanks.
darkpaniel said:
True. So to be more specific, under the call settings, when I try to switch the "voicemail service" setting from "my carrier" to "google voice," I get an error message that says...
"Failed to retrieve and save current
forwarding number settings.
Do you want to switch to the new
provider anyway?"
Then when I select yes, it then says...
"Forwarding number change
unsuccessful.
Please contact your carrier if this
problem persists."
Has anyone else experienced this? This is the first device among g1, mytouch4g, mytouch4g slide, and sensation that was done this.
Thanks.
Click to expand...
Click to collapse
Me too. But my settings were maintained from my previous device.
Perhaps try going to a different device, go back to carrier settings, go back to Amaze then try changing your settings and see if that works. I've been meaning to give it a try but haven't had the time.
Binary100100 said:
But my settings were maintained from my previous device.
Click to expand...
Click to collapse
Hey, thanks for your help.. but what exactly do you mean your settings were maintained??
darkpaniel said:
Hey, thanks for your help.. but what exactly do you mean your settings were maintained??
Click to expand...
Click to collapse
I had it all set up with my last Android device.
I upgraded to Amaze.
I couldn't use the voicemail provider because I had errors but my voicemail was still setup with GV.
Basically the only thing that the 'switch voice mail provider' does is change the call forwarding on your device. The error you're getting, I got as well, but my call forwarding settings were set up before I switched to my amaze. You have a few options.
The first is to go into your Google voice account on the web, and go into settings and then click Voice settings. you'll see your devices and next to them there's a link to activate. It will give you the codes to dial manually based on your carrier to set up call forwarding.
And as a last resort, if you have T-Mobile you can always call customer care and they can change your conditional call forwarding settings so that when the call meets a condition (no answer, out of area, busy) that it will forward to VM. I'd assume other carriers have similar abilities, but none that I can speak with any experience.
Thanks for all the help, everyone. I think I got it figured out.
Now how about the Google talk video chat issues.. anyone else having issues with it?
Google Talk video chat not working for me either. Pretty annoying after paying a lot of money for this phone.
I had to sign out of Google voice on my old device first. Then setup Google voice on the amaze, and this got rid of the error for me.
Sent from my HTC_Amaze_4G using xda premium
same issue
Signing out of voice on my old device won't work becase it was stolen. Are there any other work arounds?
Same here gchat is not working for me. Its sucks
Google video chat is like face time for tmobile it won't allow you to see anything unless your over WiFi
Sent from my HTC_Amaze_4G
How to get back to ATT voice-mail after uninstalling GVoice?
I went to https://www.google.com/voice/b/0#phones and deactivated my Gvoice account. But then what should I do next?
I believe my voice-mail is still forwarded to GVoice somehow. I tried and left a voice-mail on mail phone, the notification bar indicated that I had 1 voice-mail, but I cannot listen to it. When I dialed 1 on the phone, it went to 804-214-6647, and said that I had no voice-mail.
I believe you have to go to Settings > Call > Voicemail service and select My Carrier.
under GVoice settings for deactivating Voicemail it says:
1) Enter the following exactly as written, as if you are dialing someone:
##004#
2) Press "Send" or "Call" on your phone to dial that number. When you see the confirmation message on your phone, you are done!
I did all that before I posted here. My problem is that my phone keeps dialing the Google Voice number instead of my ATT voicemail number. Can anyone provide me the ATT voicemail number please?
You should be able to access att voicemail if you call yourself. Make sure the call forward settings are not still set on the gvoice settings.
I think the VM dial in and forward numbers are regional. If you call att they should be able to provide the number. When my wife went from the captivate to an iPhone all the forward settings are not there on the iPhone. Att was able to reset all the settings from the network side.
Sent from my Galaxy S II (i777)
kvl19 said:
I did all that before I posted here. My problem is that my phone keeps dialing the Google Voice number instead of my ATT voicemail number. Can anyone provide me the ATT voicemail number please?
Click to expand...
Click to collapse
The call in number is your cell number.
I had to call a CSR and have them reset it for me. A little bit of a pain but it is what it is.
Hope its OK I add a somewhat related question. In my dumb attempt to get visual VM back (from SR), I installed At&t Messages. Yeah no bueno. I've removed the app but my VM is still the hybrid setup with their crappy service. Will I need to call in and have them undo this mess?
Sent from my SAMSUNG-SGH-I777 using xda premium
Try dialing ##004# then hit send. That should reset everything.
Sent from my SGH-I777 using XDA Premium App
AvengerBB said:
The call in number is your cell number.
Click to expand...
Click to collapse
No its not. The ATT voicemail number is a different number. Your own number gets you into your voice mail box, but that is not giving you access to your voice mail features. Been there just this week! Since this number is not always the same between locations, I suggest you call ATT, tell them that google voice mail hijacked you, and they will give you your specific voice mail number. If that does not help, send me a message.
FIXED. I called ATT and asked the voicemail number that was programmed on my device and it worked. Calling myself also worked though.
tinn1 said:
Try dialing ##004# then hit send. That should reset everything.
Sent from my SGH-I777 using XDA Premium App
Click to expand...
Click to collapse
Appreciate the response but this didn't do anything for me. On call #3 with AT&T to get this god awful app and whatever it did reversed.
thank you!
this helped me reset my voicemail after un installing the ATT messages app (worst app ever) ( i used the ## way)
I've been working at getting the voicemail for my first Android device, the SGH-i777, switched to GVoice for a bit now and I can't seem to get it working.
During the setup process [account selection, etc.] it goes to setup the voicemail and I get this error that reads:
"Error
Forwarding number changed failed"
So I found another route via the web interface with the string of numbers that reads: *004*googlenumber#.
Upon entering that in the dialer, I get:
"Call forwarding
Connection problem or invalid
MMI code
conditionally for All Basic Services"
Then I found a lead, on disabling all the settings under "Settings -> Call -> Call forwarding -> Voice Call". That gives me two errors:
"Unable to deactivate call diverting for unanswered calls. Unsupported by operator"
&
"Unexpected response from network."
Online, the web interface does show:
"Deactivate Google voicemail on this phone"
This is occurs when the device is stock and rooted, and running a new ROM. I've also tried deleting and re-adding my phone's number to my list of phones and reinstalling the GVoice app. [NOTE: It's stock and rooted right now though]
Ideas?
Check if the call can go into the voicemail message system first. If not, I will call ATT to reset the condition forwarding.
I do have a real AT&T voicemail setup and I can call it and leave a message [from another phone of course].
As for the condition forwarding, where should I take that? Tech Support via customer care? I did have to get on with tech support after they didn't switch my voicemail over from the iPhone's to a "standard" voicemail service.
SquidLord said:
I do have a real AT&T voicemail setup and I can call it and leave a message [from another phone of course].
As for the condition forwarding, where should I take that? Tech Support via customer care? I did have to get on with tech support after they didn't switch my voicemail over from the iPhone's to a "standard" voicemail service.
Click to expand...
Click to collapse
Squid,
I am trying to help you here but I may have misunderstood some things that you said. Anyways, I had gVoice forwarding my voice mail just fine - actually, against my will because I wanted to stay with ATT voice and only use gVoice for text messages. Thus, if you go into settings>call>call forwarding - what does it say there? List your google number or does it list your ATT voice number? In my case it listed my google voice phone number and not my carrier number. I changed that back to my carrier, but maybe you go the opposite route. Sorry if I missed your point.
AtlanM87 said:
Squid,
I am trying to help you here but I may have misunderstood some things that you said. Anyways, I had gVoice forwarding my voice mail just fine - actually, against my will because I wanted to stay with ATT voice and only use gVoice for text messages. Thus, if you go into settings>call>call forwarding - what does it say there? List your google number or does it list your ATT voice number? In my case it listed my google voice phone number and not my carrier number. I changed that back to my carrier, but maybe you go the opposite route. Sorry if I missed your point.
Click to expand...
Click to collapse
When I go "Settings -> Call -> Call Forwarding" there's another option in there with "Voice Call". There's then 4 lines, "Always Forward", "Forward When Busy", "Forward When Unanswered", "Forward When Unreachable". All of those [EXCEPT "Always Forward"] have text that reads "Forwarding to [presumably the AT&T voicemail number]".
I couldn't disable it manually, but I see where your going with it. Sadly, I cannot change any of the settings in there. Refer to the OP when I mention the lead on "disabling" the settings.
SquidLord said:
When I go "Settings -> Call -> Call Forwarding" there's another option in there with "Voice Call". There's then 4 lines, "Always Forward", "Forward When Busy", "Forward When Unanswered", "Forward When Unreachable". All of those [EXCEPT "Always Forward"] have text that reads "Forwarding to [presumably the AT&T voicemail number]".
I couldn't disable it manually, but I see where your going with it. Sadly, I cannot change any of the settings in there. Refer to the OP when I mention the lead on "disabling" the settings.
Click to expand...
Click to collapse
ok. Have you tried to uninstall gvoice, reboot, and re-install? Probably did, just saying.
AtlanM87 said:
ok. Have you tried to uninstall gvoice, reboot, and re-install? Probably did, just saying.
Click to expand...
Click to collapse
Yes I have. I've tried a bunch of things.
But amazingly, I get to close this thread now! I called up AT&T and asked about conditional call forwarding and the guy walked me through a bunch of stuff. What ended up being the issue was the number set for the 'conditionals' in call forwarding and the "carrier number" for the voicemail [just below the radio button to select Google Voice] were different by one digit. Changing the carrier number to match the conditionals let the whole operation happen smoothly.
So, thanks to the two of you who responded!
SquidLord said:
Yes I have. I've tried a bunch of things.
But amazingly, I get to close this thread now! I called up AT&T and asked about conditional call forwarding and the guy walked me through a bunch of stuff. What ended up being the issue was the number set for the 'conditionals' in call forwarding and the "carrier number" for the voicemail [just below the radio button to select Google Voice] were different by one digit. Changing the carrier number to match the conditionals let the whole operation happen smoothly.
So, thanks to the two of you who responded!
Click to expand...
Click to collapse
Glad it works for you! Just for my information, the "conditional" is in which menu - call forwarding? I can't find a "conditional" option. I am sure this will come up again sometimes, so I try to fully grasp it. Thanks man!
I don't understand. I've had this same problem since I got my new phone, the SGH-i727 Skyrocket. My number in the carrier setting exactly matches the number for the "conditionals"... So what gives? I'm rooted and running a custom ROM, but the issue was present before I ever rooted, when I was stock.
I had some issues setting mine up, I am also rooted. Have you tried looking at voice.google.com -> Settings -> Phones -> Mobile and seeing if its checked or even there?
Also I reinstalled all the google apps so that might have also helped.
I had a similar problem. I'm guessing you have the Google voice app installed? I would try to reset to defaults the dialer info.
Try this
1. Remove Google app.
2. Clear dialer and dialer storage cache
3. When you go to dialer, the settings should be reset. Configure it as if you have no Google voice.
4. Install Google voice, but make sure you have both WiFi internet and cell phone reception.
5. Hopefully it succeeded, regardless go to the dialer --> Preference --> voice-mail handler for me its either Google voice, or voice mail, or none(dial voice number)
Like wise if you have the number is correct on the Google voice website and you have configured the phone with the app try entering this code. Remember the number is your Google voice mail.
Remove the dashes, and the X's correspond to the Google number, these are to be entered on the standard dialer. I do recommend this be your last step
AT&T
*004*1XXX-XXX-XXXX#
Verizon
*71XXX-XXX-XXXX
T-Mobile
*004*1XXX-XXX-XXXX#
Sprint
*28XXX-XXX-XXXX
not trying to revive a dead thread, but I was going at this all night and nothing worked, (new gs3 ATT)
have used gv for everything for a long time now and nothing has worked with this phone.
Went through and tried all the stuff above, and finally I tried putting in the mmi code in the dialer as *004*(area code and number)# and it went like normal, like a regular nexus phone.
This is without the "1" before the are code.
It went through fine and changed all the forwarding numbers in the forwarding menu, and set GV as voicemail.
The reason is that inside the phone- settings- voicemail-setup, you get what looks like a GB screen with your google voice number without the +1 infront of it, and no way to change it I don't think.
this is what the guy above was taking about I think with the att person on the phone. I hope this helps someone, I could have used it yesterday
jbrinkley said:
not trying to revive a dead thread, but I was going at this all night and nothing worked, (new gs3 ATT)
have used gv for everything for a long time now and nothing has worked with this phone.
Went through and tried all the stuff above, and finally I tried putting in the mmi code in the dialer as *004*(area code and number)# and it went like normal, like a regular nexus phone.
This is without the "1" before the are code.
It went through fine and changed all the forwarding numbers in the forwarding menu, and set GV as voicemail.
The reason is that inside the phone- settings- voicemail-setup, you get what looks like a GB screen with your google voice number without the +1 infront of it, and no way to change it I don't think.
this is what the guy above was taking about I think with the att person on the phone. I hope this helps someone, I could have used it yesterday
Click to expand...
Click to collapse
This isn't the s3 section
Sent from Zanpakuto using Getsuga Tensho!
Wow really? Thanks dude. Let me know when gv.apk and att vm settings get phone specific across the board.
jbrinkley said:
Wow really? Thanks dude. Let me know when gv.apk and att vm settings get phone specific across the board.
Click to expand...
Click to collapse
Not sure if you're trying to be a smartass or not, but....either way this is the i777 forum. Post in the forum relative to your device.
why are you guys so touchy about specific forums? Looking for help from wherever it comes from is a good thing.
That little clue about numbers matching would have helped me yesterday, regardless of what phone I was using. ANd it will help someone in the future.
If it was an htc forum I might have said something different, but I still would have said something.
Telling someone to gtf out of your forum for no good reason is just silly.
Everyone is here to help. That's all there is. If no one needed help, there wouldn't be an XDA.
but ya, I'll stay out of your guy's forum. not that I post alot or anything.
Don't choke on your lollypop
And here I thought I was being nice. I don't remember telling anyone to gtfo....I simply said to post in your phones forum. Well good luck. Happy flashing.
All I said was that this isn't the S3 section. Was that so wrong? Many things are device dependent. So many things can't be given support for unless you have our device.
Sent from Team Pirate! Using Tapatalk 2
Sometimes when I receive a call, I'll answer it and it will play the person's recording of their name and say "press 1 to accept or 2 to..." What's going on? Never had this happen on any other phone... I'm completely stock. Thanks.
Do you use Google Voice? That sounds like your calls might be going through GV. Just a thought.
Sent from my HTC One using xda app-developers app
I didn't think of that... But... I only use it for voicemail and it has never happened in my other phones. I don't use google voice for calls.
Hmm. Well maybe when you set up voicemail, somehow it also set to have your calls go through GV? I might would double check the settings just to make sure. I know one time I had a similar issue and checked the settings and saw it was set that way. I don't know why... as I didn't purposely set it that way... so I apparently did something on accident.
Sent from my HTC One using xda app-developers app