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EDIT: i had a brain fart and did not search first so i apologize. what i will do is update this thread and monitor for any data connection issues.
just thought i'd share my ordeal trying to upgrade a line to this new phone. this whole thing took 3 thunderbolts and several useless verizon sales/techs (i will never purchase directly from a vzw store again, the staff i dealt with at 2 corp stores was completely inept).
purchase 1: i purchased a thunderbolt and upgraded my line in store and everything is working/provisioned according to the tech. i don't realize i am missing texts and data until after i get back to work since the tech said it would "fully activate" over the next few hours (wtf..... but ok, new device/service and the sales guy wanted to set my expectations low). 2 trips back to the store for a total of 3.5 hours and 2 new sims and they cant get data or text working on the phone.
purchase 2: new verizon store closer to work. talked to the sales guy and informed him of the issues i had prior. he says no problem, they must have had some issues. we definitely wont have them here. i tell him fine i will upgrade but i am not leaving until voice, data, and text are working 100%. he cant get text or data to activate either so he says i can leave and he can call me when its done (little problem with not having a phone though to receive the call....) end result they return the phone an and i am dinged the restocking fee because they dont want to return as a problem.
purchase 3: bestbuy..... my expectations already set super low, i ask them if they have problems activating tb's on upgrades..... they say no, but it could take a while to do the whole process. i told them of the issues i ran into at other stores and they said did the tech reset the phone or factory reset the phone after the initial activation? (bingo! only power resets through the gui although the sales guys at both vzw stores said they factory reset).
for anyone running into data activation/data drop issues, factory reset the phone (i had to do it twice). and it should be solid after that. i have been up and running for the last few hours without issue.
my tb is set to cdma + lte/evdo auto.
tl;dr: data problems? do a factory reset. 3g data/text/voice has been solid after this process. PITA? yes, but it seems to work.
So 24 hours later and there doesn't appear to have been a data drop. There are still some weird fc's with the browser though. And the market has fc'd as well.
Sent from my Xoom using XDA App
Thanks for the tip! My 3g in my apartment that worked with my Droid kept dropping. It works now. Awesome!
Sent from my ADR6400L using XDA App
I am surprised you paid the restocking fee. I would have told them to kiss my ass.
Sadly enough, the guys at Best Buy Mobile don't always get enough credit, sometimes they do have some real idiots working there, but some of those people know ten fold what a guy at a local single carrier shop will.
BBYM, since I used to work for one, makes you take detailed training before you are supposed to work in the department, doesn't mean its followed, but if someone has been in the department for awhile they will have.
Most carrier stores don't have a lot of training, if they do, it is only about their company, not 6-7 different companies, between post and pre paid.
The restocking fee was charged because they returned it as customer deactivated, not a programming issue. I had to call customer support from my cell to get the restocking fee credited to my account. So all told I lost 1.75 at that store (plus the time I spent there).
I originally went to BB to return something, not walk out with a new phone. I got sucked in by the cute girl who chatted me up while processing my return. I ended up keeping the return and getting a new phone... lol.
Sent from my Xoom using XDA App
r0guenj said:
The restocking fee was charged because they returned it as customer deactivated, not a programming issue. I had to call customer support from my cell to get the restocking fee credited to my account. So all told I lost 1.75 at that store (plus the time I spent there).
I originally went to BB to return something, not walk out with a new phone. I got sucked in by the cute girl who chatted me up while processing my return. I ended up keeping the return and getting a new phone... lol.
Sent from my Xoom using XDA App
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oh ok, that isn't bad at all then I guess
I'm not sure if I'm having data problems seems really I have a bad reception here but I would like try this...so if I reset would I lose root??? I'm running stock rooted and clockwork no custom Rom no special stuff thanks in advance
Sent From My HTC Thunderbolt!!!
does your data still work after you restart your phone?
Well yes let try right now
Sent From My HTC Thunderbolt!!!
Bigandrewgold said:
does your data still work after you restart your phone?
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I restarted my phone and well reboot and took like a minute to get data is that the problem you are having because for me is no big deal
Sent From My HTC Thunderbolt!!!
denpad2010 said:
I restarted my phone and well reboot and took like a minute to get data is that the problem you are having because for me is no big deal
Sent From My HTC Thunderbolt!!!
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no, i couldnt ever get 3g and rarely got 4g or 1x
but after the factory reset 3g id flawless but i am wondering if i reset it will it go back to doing that because that seems to be what happened
Can't believe they made you pay a restocking fee.
This worked like a charm...thanks
I made a thread here a few days ago about how my 3vo keeps randomly rebooting:
http://forum.xda-developers.com/showthread.php?t=1176931
The phone likes to randomly reboot, freeze or suddenly goes into a phase where its unable to turn on at all unless I do a had reset by holding down volume down and the power button. I took it in to sprint and they saw how it wouldn't even turn on, and all these morons did was reset it again claiming to have fixed the problem. They refused to give me an exchange.
When it started rebooting again, I went back and they told me to go to the sprint repair center where I'd have to drop it off and leave it there for a few hours where it would be tested for the problem. I live really far from this repair center and to make it worse, the idiots at that store told me, if they could not replicate the problem, they would not honor any exchange policy. The problem with this is that the rebooting is really random, sometimes the phone can go a full 2 days without any issue and then without warning all hell will break loose. The person who had reset my phone before even went as far as to say that there is nothing wrong with my phone and that its well within normal operation.
wtf is this? This is the biggest joke of a customer service I have ever seen. I'm really starting to miss T-mobiles service now. I've called multiple sales reps and stores and all they do is try to redirect me to someone else over and over again.
Any advice? I really like the evo 3d, all I ask is for a damn phone that isn't defective.
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
I had the same issue,went thru two phone already so this problem do exist..
Sent from my PG86100 using Tapatalk
al3azim said:
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
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Click to collapse
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Yea not normal. Had mine since launch. Not one reboot.
Sent from my 3rd Dimension of Evolution
I replaced my phone 3 times (seems like the batch was bad) and i bought it at Target..all I did was tell the guy about the problem and I got it replaced every time..he didn't even check..he gave me a phone this last time.from a new shipment and the phone is.flawless..Happy I.got a.good.one because I love the phone..don't know why you are having issues because they can replace it no problem if they want.
Sprint customer service is by far the worst.
Sent from my PG86100 using XDA Premium App
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
poweroutlet said:
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
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Click to collapse
Just to give the other side of this (ie the store)
It does suck that you have a bad device and resetting it is the protocol first. But there are a lot of people who will buy android phones, take them and load every app they can fit on, then come back for exchanges. "My phone doesn't work etc etc."
They will keep doing this endlessly simply because they don't know how to use the phone properly. Doing a reset on these phones fixes the problem 90% of the time, so the stores do this first to cut down on wasted devices, time and money.
I understand that you probably don't fall into that category, but, as with everything else in the world, the bad apples spoil the pie. Hope thy get that straightened out for you soon
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
See my thread here:
http://forum.xda-developers.com/showthread.php?t=1182917
Im going thru the same issue. My third EVO is being sent to me on Monday.
Sent from my PG86100 using Tapatalk
poweroutlet said:
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
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I came from tmobile and everything about sprint is better! Better phones, faster web and by far the best customer service I've ever had from any carrier! Go ahead and go back to tmobile! Les people to hog this network!
Sent from my PG86100 using XDA Premium App
I am sorry that you have to go through this crap, as people said i would call cs. I had to exchange my device twice at the sprint store, the first time was mainly because of network speed and battery life, after i waited 2 hours for the techs they couldn't find anything wrong except when i did a speed test my phone got way slower dl speed then another phone at the same sprint store. so the rep exchanged the product, the second time my phone was acting u, kind of like your, freezing, screen shutting off, and other things. after a few factory resets my phone would still not act right. so the next time it froze i just brought it in, frozen and explain that i already tried the factory reboot a few times - they had no problems exchanging my phone. I recommend that next time your phone freezes you just bring it in, this way they are able to see the problem themselves.
sniperkill said:
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
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^^^ This.
Stores suck for customer service, but if you call CS they are monitored for their CS and usually will do whatever it takes to make you happy, within reason of course. I would make the call and they should take care of you.
Sent from my PG86100 using Tapatalk
I came from T-Mobile also and aside from the faster 3g Speeds, I could not be happier with sprint, the service is awesome and I have always gotten credit/discounts/ free airwaves/exchanges and whatever else from the rententions team, They do there very best to help out, If you get a rep that you can barely understand .. ask to be transfer to account services and you will get all the help you need... I couldnt never get that service with T-Mobile even after 7 years of being a great customer ... Yes CDMA/WIMAX is far from perfect but I would not want to be anywhere else...
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
I had the same problem with random reboots, about 5 times the first week. I took it back and they replaced it right then. You have to find the one intelligent person that works there and only deal with them. (I choose to believe there is at least one at each store) I have been blatantly lied to, downright scammed, and treated like **** by so many dumb-ass incompetent in-store reps that I wouldnt believe anything they say. Just keep trying different reps/stores til they exchange it.
Aside from the in-store reps I am a happy sprint customer.
blaz4me said:
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
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CAn't say I agree with this. If you are within your 30 days still, then I would recommend doing what the other guy did above and get the invoice printed off and going to a corporate and not a repair store to get it exchanged. Its really a toss up in which results you may get, but more corporate stores are made to listen to what CS has to say and the results they can pull up.
Maybe its just me, but my sprint customer service experiencE has been great. They always fix my problems without any fuss.
Sent from my PG86100 using Tapatalk
About the whole TMO vs sprint thing. I'm not bashing sprint as a whole. Obviously they have attractive pricing, the best data plans (actually unlimited), solid coverage, etc. I'm just saying my T mobile customer service experience was far superior to what I have seen so far. In the past sprint was known to have the worst CS for sure. I've heard they have improved a great deal recently, of course I have yet to see it.
Tomorrow I will contact sprint CS directly and not the store and see what they can do. If CS can't just get me a replacement, then I may have no other option then to go to a repair center, which is frankly absurd considering this is a brand new phone and the sales reps themselves have seen my phone malfunction right before their eyes even after the factory reset.
I guess one way or another I will get a new Evo 3d and I hope the new one will just work right so I can get back to enjoying the phone. I've had over 7 reboots in the last 3 hours with this phone, its unbearable at this point.
So, Thursday started a terrible issue with my 3VO. My 3G speeds have been maxing at 40kbs. On Saturday, I couldn't get over 9kps. I've called Sprint and they had me reset all of the settings, but it didn't help. I purchased an app that looks at apps internet usage and can't find an app that is maxing anything out. I'm not having any issues with Wifi. There isn't any 4G in my area to test.
Is anyone else having this issue? If so, are there any fixes?
Thank you in advance for any help.
LD
What rom are you on?
Did you ask Sprint how their network is there? Tech guy I talked to gave me the info on this area, retention canceled my contract. No ETF for me get to keep the phones.
Yes I too have this issue. Best suggestion is to keep calling Sprint and get everyone you know having similar issues to call in as well so they do something about it.
The infrastructure has become heavily saturated in the past 6 months. A lot of people are having similar issues with this across the country. I get 10-20 kbps, and Sprint told me that's acceptable and nothing is guaranteed, which is true, but they should still maintain some level of service if they expect us to pay hundreds per month.
My 3G is unusable. If I am not on 4G or WiFi I pretty much can't use the internet. Sucks -_-
Did you temp root prior to running the full root program? If so did you delete all of the temp root stuff before full root?
I had the same issue. I believe it had something to do with the root process. If 3g is unusable you should be able to get a warranty replacement from Sprint. That's what I ended up having to do...
I don't know what to say because its the exact opposite for me which is weird because with my OG EVO I would have terrible speeds but with my 3D I seem to top 1Mbps every speed test.
Sent from my Shooter.
My 3g speeds have been horrible too. I get like 20-50kps downtown by my work when I used to get like 300-600. But, by my house I get 300-600 because I'm close to a tower.
I really feel like it started after I rooted, and I never did the temp root.
dustinmatthews87 said:
What rom are you on?
Click to expand...
Click to collapse
I haven't rooted the phone, so I am stock.
vinterchaos said:
Did you ask Sprint how their network is there? Tech guy I talked to gave me the info on this area, retention canceled my contract. No ETF for me get to keep the phones.
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Click to collapse
Yes. The guy I spoke with checked it out. He said that there were several outages last week, but all of them should be fixed.
ReinMaker said:
Yes I too have this issue. Best suggestion is to keep calling Sprint and get everyone you know having similar issues to call in as well so they do something about it.
The infrastructure has become heavily saturated in the past 6 months. A lot of people are having similar issues with this across the country. I get 10-20 kbps, and Sprint told me that's acceptable and nothing is guaranteed, which is true, but they should still maintain some level of service if they expect us to pay hundreds per month.
Click to expand...
Click to collapse
They gave me a ticket to return the phone to the store, but warned me that the store may replace it with a refurb.
As for your issue, this guy told me that the poor speed was unacceptable and they would do their best to get it fixed. He also put in tickets to have the network examined. I wouldn't take that from them, so you shouldn't either. I've been with Sprint for 7 years and have had my ups-and-downs. Yet, they have been really good lately. Hell, if you want, I will even call them with you. That is just not right!
fmedina2 said:
My 3G is unusable. If I am not on 4G or WiFi I pretty much can't use the internet. Sucks -_-
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Click to collapse
I am glad that I am not alone, but this isn't good that we are all having this issue.
GadgetMonger said:
Did you temp root prior to running the full root program? If so did you delete all of the temp root stuff before full root?
I had the same issue. I believe it had something to do with the root process. If 3g is unusable you should be able to get a warranty replacement from Sprint. That's what I ended up having to do...
Click to expand...
Click to collapse
I haven't rooted because I have been having so many issues with the phone. Once I get it replaced with a good one -- is there a good one? -- then I will root. I've been looking at some of the benchmark scores from some of these ROMs being in the 4000+ range and am drooling. MAJOR DROOLING!
DoctorComrade said:
I don't know what to say because its the exact opposite for me which is weird because with my OG EVO I would have terrible speeds but with my 3D I seem to top 1Mbps every speed test.
Sent from my Shooter.
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Thank you. Glad to hear that some people are having positive upgrades with the EVO3D over the EVO4G.
MILTOWN said:
My 3g speeds have been horrible too. I get like 20-50kps downtown by my work when I used to get like 300-600. But, by my house I get 300-600 because I'm close to a tower.
I really feel like it started after I rooted, and I never did the temp root.
Click to expand...
Click to collapse
Well, let's keep this thread going and see if we can get some of these issues figured out. Hopefully, we will be able to figure them out.
Oh, one of my biggest issues with the phone is that I sound like I am talking through a tin can to the caller on the other side. Is anyone else having this issue?
LordDavon said:
They gave me a ticket to return the phone to the store, but warned me that the store may replace it with a refurb.
As for your issue, this guy told me that the poor speed was unacceptable and they would do their best to get it fixed. He also put in tickets to have the network examined. I wouldn't take that from them, so you shouldn't either. I've been with Sprint for 7 years and have had my ups-and-downs. Yet, they have been really good lately. Hell, if you want, I will even call them with you. That is just not right!
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I tried to get tickets put in but they kept telling me that the previous ticket is closed (when I had no service, no calls, text and 3g). I tried pleading with several supervisors and the "upper escalation supervisor" said "sorry, speeds are not guaranteed".
I told the guy that at that speed, even if I used it 24/7 for a month straight, I won't hit 2 GB, so why do they advertise unlimited 3G, and he was like "well I'll look into it". I got no response. I've been on the phone with them for the past 3 days, and they just keep telling me, "we're working on it". One person says there are no outages, another says there is. I ask for supervisors, and they just magically "cut off" and I'm not even rude with them. I don't like getting loud and rude over the phone (I have to use an iPhone to call them because how bad service is around here to begin with)
ReinMaker said:
I tried to get tickets put in but they kept telling me that the previous ticket is closed (when I had no service, no calls, text and 3g). I tried pleading with several supervisors and the "upper escalation supervisor" said "sorry, speeds are not guaranteed".
I told the guy that at that speed, even if I used it 24/7 for a month straight, I won't hit 2 GB, so why do they advertise unlimited 3G, and he was like "well I'll look into it". I got no response. I've been on the phone with them for the past 3 days, and they just keep telling me, "we're working on it". One person says there are no outages, another says there is. I ask for supervisors, and they just magically "cut off" and I'm not even rude with them. I don't like getting loud and rude over the phone (I have to use an iPhone to call them because how bad service is around here to begin with)
Click to expand...
Click to collapse
You're not going to get anywhere over the phone. Go in to a Sprint store and talk to someone face to face. The guy I talked to had the OG EVO. I had him set the phones side by side and load the same video from youtube. His og loaded right up while my 3d wouldn't load at all. Also did the same thing downloading an app from the market. OG blew 3D away. I pointed out mine had a dual core processor and he couldn't deny there was a problem with the 3D.... Warranty replacement baby. When it came in we tried the same test and my new 3D loaded up before his og... Not by much, but the difference was obvious.
Well, while I was posting earlier, I was on the phone with Sprint. I was just trying to get an update on the ticket they put into the network people. The CSR kept telling me that he couldn't find a ticket from earlier and that he would put on in. I hung up shortly after.
About an hour later, my data rates went from 10kbs to 800kbs down. So, I am thinking that there was something wrong on the Sprint side of things. Now, I am going to wait a few days and see if they stay where they are. If they stay, and there is a fix for the call quality issue, I am rooting it.
This also means that your issue could be on their side also. I agree with the above poster too. Get into the store and talk to them. You shouldn't give in to what they're telling you either. You pay an additional $10 for premium 3G and 4G. Not for 1x speeds.
GadgetMonger said:
You're not going to get anywhere over the phone. Go in to a Sprint store and talk to someone face to face. The guy I talked to had the OG EVO. I had him set the phones side by side and load the same video from youtube. His og loaded right up while my 3d wouldn't load at all. Also did the same thing downloading an app from the market. OG blew 3D away. I pointed out mine had a dual core processor and he couldn't deny there was a problem with the 3D.... Warranty replacement baby. When it came in we tried the same test and my new 3D loaded up before his og... Not by much, but the difference was obvious.
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Click to collapse
Well the problem with mine is with all 5 lines, which are the: LG Optimus, EVO 3D, two EVO 4Gs and an EVO Shift. All have the same issues. I too had the EVO4G when the issues started 2 months ago. I brought it into the store back then, and they just kept replacing it. I got I think 3 replacements. I finally gave in an bought the EVO 3D instead. Same issue. It seems for me at least, its the just the general coverage area, and not because of the phone. The only thing this phone does more is drop calls and aside from the network issues, has to do with the placement of the antenna.
Other than that, the 3G speeds are the same on all 5 phones. 10-20, and maybe 50-70 (kbps, not kb, like 56kbps dialup) past midnight.
EDIT: BTW this occurs with everyone's phone around my area, but they're too lazy to call in. Only one of my friends (who is in the zip code over) is also calling in and getting nowhere as well.
UPDATE: So I got through to a supervisor in retentions, he finally said they can't do anything about it. His first offer was a $10 credit, and I'm like seriously? We argued back and forth and after 2 hours he says "Ok fine, your contract ends today for line XXXX and we will waive your ETF, please return your phone to where you purchased it".
So I ask him what about the other lines and he says no only this line. At that point I just gave up because I don't think he got the point that all phones are experiencing the same thing. I mean I'm not gonna switch with just one line and keep the other 4 on Sprint, especially if they all suffer the same dial up speeds. That will be a ****load of money. Then I got another speech about how service is not guaranteed and a bunch of BS, and I told him "Alright good night" and hung up.
Anybody got a current number to the Executive Department? Last number I found rerouted me to retentions. I don't think they'll be fixing anything anytime soon. He even admit two towers are down in my area and then later said it's probably my phones. If they let all of us out, I'm gone.
Sorry for the threadjack OP.
I'm coming off the HD2 which other than WM never had a problem with, it was fully rooted running the latest Android builds.
I got the Amaze over the weekend and switched sims. I don't live in a particularly good area for tmo coverage so fired up the wifi and everything seemed good till I'm at work on Monday, no 4g or any data coverage. Called Tmo, incredibly frustrating experience dealing with their automated attendant, here's a tip, just keep telling it you want to UPGRADE, once it thinks you want to spend money it will pop you to a rep. So the rep tells me I need the new sim, ok, it's at home so when I get back pop that in, call 611, 15 minutes of dealing with the auto attendant, multiple I'm hanging ups until I say that magic word "upgrade". Get the sim activated, wait overnight, no data connection. Call 611 again, "upgrade" ok right over to a rep who tells me I also need a new data plan for $30 which is $6 more than I pay now, so OK what are you going to do the phone doesn't work as is, upgraded to the new data plan and now it does.
Arghh, hope this helps.
If you just say 'Cancel', the automated system will get you over to Customer Loyalty. They are the best group to deal with as they have access to everything and can make deals on phones, etc.
Is there a corporate store near you? I highly suggest you go to the store and try to find someone to speak to in person about your issues. They will resolve them. They can't cancel in the store, but they'd be more than happy to assist you.
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
daswahnsinn said:
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
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Click to collapse
They do, but I don't know is they offer one for Target. They also offer AAA discounts.
Contact customer care and ask if Target has a discount available.
It's called MCSA and the reps have a list of all the corporate nodes available to customers. Often times your bill cycle will change to match those of the corporate node so that's something you have to bear in mind.
Had the same thing happen to all 3 HD2s that I upgrade from .. all running latest NAND androids
after the same frustration, it's an issue with the network,
finally I called like 4X
and one tech explained, it's going from HD2 (which is WM) to ANDROID (even though it had android on it) so we powered down the WEB(DATA) on my plan, "changed it over", powered down my phone and turned it back on and DATA is working fine since then,
MIND you, it was working fine day one, I also went to work, it was working fine(well i thought since I was online but with wifi) I didn't noticed until like 20 minutes into my drive I got no emails (I get emails from work like every 2mins)
thats when I started calling TMO
***update, (got 3 different contacts)
----on both had frustration, last one, I explained, switch over my web from WM to ANDROID, tech said uh ok, didnt even power down my phone 2 mins later , working fine, so in all took like 10 mins on phone if that and all because of the automated person
Thanks, guys I will have to call and find out. To me that's icing on the cake and not a deal breaker.
EDIT: It's 10% not much but anything is better than none.
So I bit and ported out of my (off-contract) nearly 12yr+ VerizonWireless service a few days ago and went for this phone and Sprint's unlimitted data, ect... on a 3 line plan which included a base LGE Android Rezound for my girlfriend & was also talked into their "Home Connect" box since I already had long ago dropped my home line since Verizon's coverage was superb in my home and I don't make enough calls outside of the network to bother with a home phone.
Here I am, All modded up running [ROM] Sep-13 MeanROM ICS v4.2 | 2.13.651.1 | Mods | Batt saver and a happy camper with my EVO other than:
-I only get about 1 bar in my house if any and numerous dropped calls.
-My Phone is stuck on "Roaming" even in a top/solid GREEN area on the Verizon coverage map where I work.
-The "Home Connect" is being shipped to me and won't arrive until Monday (This isn't a problem in itself). I just expect to have the same ****ty service with it as my home phone since I'm told it still uses the Sprint towers. (Note: My home is on the frings of good/fair regarding my address and Sprint's Coverage map which has been ruthlessly pointed out to me by the Sprint support techs I've talked to as of late)... Thus their excuse as to maybe I should just switch to another provider. (Insert another sarcasm smiley ---> )
So my first discussion with a Sprint Agent via *2 yesterday sounded promising. Immediately she recgonized and sympathized with my problem at home and mentioned/recommended a "Free" AirAve box system to plug into my highspeed cable wifi in order to boost my signal. She also had me try a "Profile" update just for kicks which did absolutely nothing. This agent felt like I was a strong candidate for one of these boxes and advised that it would likely be approved free of charge in order to retain me as a new customer.
Today, A whole new story. I first get a call back from that former agent that was working on the approval for the AirAve. She felt again, after I reported having several dropped calls today, one while we were attempting to converse, that I would get one of these shipped out. I told her about my concerns of the 14-day trial I was in and wanted to assure I would get and know if this device would benefit me before that was up and I would have no recourse then on getting a refund and out of my 2yr contract. She assured me she was working on getting it approved with her supervisor as we spoke and was just about to read me a confirmation number of some sorts when (*BINGO*) my call dropped yet again.
So back I go on the phone dialing *2 and going through all the bs steps to connect with yet another agent (you never get the same one, nor do they have the ability to connect you to that other one even when you give them their name...) This agent takes a new turn with me after I go through my dilema. I am told absolutely no free AirAve until I am with Sprint for 90 days. I tell her I can't accept this as I'm not going to chance waiting out my 14day return window in hopes to months later find out if I can actually have phone conversations whilst at home. She puts me on hold to connect to her supervisor to discuss but (*BOING*), yet another dropped call.
I call back several more times and speak to several different agents while not as harsh as the last, inform me that their normal policy is 90 days to qualify for an AirAve assist device BUT that their supervisors can sometimes over-ride this depending on the conditions. So things are left at their records indicating that the original Agent from yesterday whom is in my corner in trying to get me the AirAve has submitted for supervisor approval, however, they won't be making that decision until a weekday (Monday) at the earliest.
-----------------------------
So here I am pondering what to do.
-Keep having faith and patience with this run-around in hopes that this AirAve will solve my problems even if I do qualify to get one.
-Start shopping other providers: AT&T or back to Verizon which I don't really want to do. :crying:
Anyone have opinions on this or a similar experience?
Sprint is great but do not put yourself in a service crunch. The 14 days are there for you to review this. I suggest trying, T-Mobile & *cringe* AT&T before crawling back to Verizon.
Whatever carrier, just make sure you have reliable coverage where you frequent.
The cost will be restocking fees, .vs getting locked in a 2 year agreement you're unhappy with.
Sent from my EVO using xda premium
Did you have LTE coverage with Verizon at your house?? I'd be tempted to go back even if their data plans are getting ridiculous. AT&T basically just announced an almost identical sharing plan as Verizon so I guess the lessor of the 2 evils will depend on 4g coverage. At least AT&T has the HTC One so you can get close to the same phone as the EVO LTE. It really does suck being on fringe coverage and you definitely don't want to get locked in to 2 years.
cruise350 said:
Did you have LTE coverage with Verizon at your house?? I'd be tempted to go back even if their data plans are getting ridiculous. AT&T basically just announced an almost identical sharing plan as Verizon so I guess the lessor of the 2 evils will depend on 4g coverage. At least AT&T has the HTC One so you can get close to the same phone as the EVO LTE. It really does suck being on fringe coverage and you definitely don't want to get locked in to 2 years.
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Yep, I believe Verizon did/does have the LTE coverage at my house if you mean the 4G. I had the Droid X so never benefited by that though. I'm really at a toss as to what to do. I never chewed through that much data even when on Verizon, it was just the fact of them screwing us former subscribers updating to the Non-Unlimited along with the "New every 2 perks" ending up being a $30 off but +$30 upgrade fee and **** like that had me burned. I even had my Ford motor company 20% discount with Verizon. Wonder if I could even get back to where I was with that if I went back. :crying: Sprint was going to be giving me a 23% discount.'
Had my eye on that damn Droid Razr Maxx to, damnit!!! Actually, the girlfriend doesn't really even need a smartphone, just something to text with and I could do without a home phone since with Verizon my coverage was good.
Oh, what to do..... I'm still erked about having to leave Spring behind. Especially the EVO :crying:
Sprint provided us with an Airave because after 7+ years, all of a sudden we were getting poor signal strength at our house. My EVO didn't seem to be affected but my wife's flip phone was dropping calls so often it was pointless to use. Really just wanted to let you know that the Airave does work well (at least in our case) always 4+ bars and no more dropped calls. Doesn't do anything for data transfer though.
Hope you can get yours free, we did but have been with Sprint for 10+ years.
Good Luck!
Welcome to sprint..I have spent countless hours of non pleasure dealing with them on the phone.
Tip #1. Get it in writing...they hardly ever follow thru... I record our conversations and tell them up front that I am..2 out of 3 agents hang up ( accidental disconnect) as soon as I tell them
Sent from my EVO using Tapatalk 2
Sprint Airave
I was having horrible signal and dropped calls in my house for almost 18 months. I wasn't aware of the airave and was close to cancelling my contract. After finally taking on the issue (which was prolonged via work, kids, etc) I came across information on the airave. I called sprint and gave them the old sob story on service and how disappointed I was. The supervisor spoke with me about my issue and explained the airave further. 10 minutes later I had an airave shipped out to me for free and no service charge (4.99/m). It absolutely makes a difference. I went from having like 0-1 bars and dropping calls to 5-6 bars instantly. Call quality is great and data moves like it should (I got the 3g airave that does voice and data)...it's absolutely worth it. Keep on pressing them...you should be able to qualify and get the device with service for free..Good Luck
cheeb said:
I was having horrible signal and dropped calls in my house for almost 18 months. I wasn't aware of the airave and was close to cancelling my contract. After finally taking on the issue (which was prolonged via work, kids, etc) I came across information on the airave. I called sprint and gave them the old sob story on service and how disappointed I was. The supervisor spoke with me about my issue and explained the airave further. 10 minutes later I had an airave shipped out to me for free and no service charge (4.99/m). It absolutely makes a difference. I went from having like 0-1 bars and dropping calls to 5-6 bars instantly. Call quality is great and data moves like it should (I got the 3g airave that does voice and data)...it's absolutely worth it. Keep on pressing them...you should be able to qualify and get the device with service for free..Good Luck
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Thanks for your post. It gives me some hope, althought admittedly I'm currently on hold with the Verizon Winback Dept to check out my options in coming back to their service. The last thing I wanted to do but unfortunately Sprint CS has drivin me away and hard with last night's described communications as per the OP. I'll keep you all dated.
If your service is that bad and the Airave does not help out any(which if on fringe of signal it might b/c its able to pull more power to get signal as its not worried about battery life we are with cell phones...amongst other differences)....
If that doesn't help out and you can't get through the current time with it, then you might be best off switching to anyone else at least till Sprint makes it's NetworkVision upgrades in your area....After they are done you very well might see a signal increase as the upgrades will make some big changes to the markets overall...Sprint is set to have these completed by end of 2013, and you market isn't one of the early ones I dont think....thats why I suggest switch till then if the airave doesn't help...
sgt. slaughter said:
If your service is that bad and the Airave does not help out any(which if on fringe of signal it might b/c its able to pull more power to get signal as its not worried about battery life we are with cell phones...amongst other differences)....
If that doesn't help out and you can't get through the current time with it, then you might be best off switching to anyone else at least till Sprint makes it's NetworkVision upgrades in your area....After they are done you very well might see a signal increase as the upgrades will make some big changes to the markets overall...Sprint is set to have these completed by end of 2013, and you market isn't one of the early ones I dont think....thats why I suggest switch till then if the airave doesn't help...
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Click to collapse
Oh, I agree 100%. My real problem seems to be even having the chance at obtaining the Airave device at this point and I'm not willing to wait out the 90days I'm being told in order to acquire it on the whim it may or may not work if that is their stance I am prepared to go back to Verizon I guess the way it looks at this point. I will know by the end of tmrw on my decision and based on whether Sprint gets back in touch with me with a final answer and/or Verizon "Win Back" dept. gives me satisifaction and reason to come back. Their "limited" data pisses me off though. That is my biggest drawback, however, having non-limited data with Sprint as per how my service is now is useless. And no, I'm not looking or expecting to have the data necessarily at home as I have a strong Time Warner Cable Internet connection with Wi-Fi for that and also Comcast business for Wi-Fi at work, it's the situations like when streaming music whilst driving and/or out and about with no Wi-Fit/hotspots and wanting to watch Netflix, ect... where the "Un-limited" becomes viable to me.
This thing has totally consumed my time the past few days and my nerves are so shot. Why Sprint, Oh why..... Please treat the customer better and not give multiple conflicting answers between your agents that are misleading.
Just an update. I've called Verizon and had much better luck with their "Winback" department. Activation fees waived and all, even got my previous company discount re-enstated Phone on the way so a fair goodbye to Sprint, they had there chance and blew it. Never could cooperate between the reps in authorizing me an Airave device so I'm going with the coverage I know that works for me.
Farewell and thanks for the help! :angel:
word to the wise
lazer9 said:
Just an update. I've called Verizon and had much better luck with their "Winback" department. Activation fees waived and all, even got my previous company discount re-enstated Phone on the way so a fair goodbye to Sprint, they had there chance and blew it. Never could cooperate between the reps in authorizing me an Airave device so I'm going with the coverage I know that works for me.
Farewell and thanks for the help! :angel:
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The Sprint 14 day return policy is really a 13 day, plus the remainder of the day you activated policy..
If you you activated on a tuesday you have a week from monday to return the phones.
redwings23 said:
The Sprint 14 day return policy is really a 13 day, plus the remainder of the day you activated policy..
If you you activated on a tuesday you have a week from monday to return the phones.
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Thanks, Signed on with Sprint on 9/12/12 (Last Wednesday). Verizon Phones due either tomorrow or Thursday so I should have plenty of time. I plan on wrapping this up this week.
Read down below :d
---------- Post added at 05:19 PM ---------- Previous post was at 05:14 PM ----------
lazer9 said:
Anyone have opinions on this or a similar experience?
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Click to collapse
Just a heads up, if you decide not to stay with Sprint. And go with any other carrier. Not that you might have the same problem with other networks. And note that if you go with AT&T, they no longer carry Unlimited Data. From experience 4+ years...If you had Unlimited Data with AT&T and you use more then 3GB they will Slow down your Data Speed. I know this because I was a victim and got notitied by text messages.
That is one of the reason I canceled and came to Sprint.
I recently moved to a new home about two weeks now and noticed that when I had At&t. I could not get a signal for shut while I was indoors with the iPhone 4 I had. Now being a proud owner of a EVO I can use the phone indoors but to tell you the truth I am having issues with Internet. If I go upstairs or chilling in the living downstairs I can get decent Network speed to surf the web. At least its better then the no Data with the iPhone. Its weird cause my girl has the iPhone 4S with At&t. (she stayed with them cause she just upgraded to the iPhone 4S) She can not use the phone downstairs but can rock it upstairs with no problem. Internet and all..Well as we tested only in our room. Don't know about the other rooms. But yea she still needs to go out side to use her phone when making calls or surfing facebook when down stairs. So my point is, either check your other resource before pushing out on Sprint. Btw, at work I wasn't able to use my iPhone with ATT due to service. But now I can go all the way with this Sprint EVO at work. That's how I'm writing to you. Lol... Well even though I'm having Internet problems at my Casa, Im not that concern cause I will be getting WiFi soon from Comcast. Also check this link out:
http://now.sprint.com/airave/?INTCID=TSC:MyS:ICP:IHCC:062512
You can check your self if your location qualify. Click on CHECK COVERAGE AREA. Then call them here
1-855-752-2066
TAKE THE BLUE PiLL THE STORY ENDS, YOU WAKE UP IN YOUR BED AND CONTINUE ON WITH YOUR BORING LiFE. TAKE RED PiLL, YOU STAY IN WONDERLAND & I SHOW YOU HOW DEEP THE RABBiT HOLE GOES.
SENT FROM EVO - THE MATRIX
dreammaker23 said:
Just a heads up, if you decide not to stay with Sprint. And go with any other carrier. Not that you might have the same problem with other networks. And note that if you go with AT&T, they no longer carry Unlimited Data. From experience 4+ years...If you had Unlimited Data with AT&T and you use more then 3GB they will Slow down your Data Speed. I know this because I was a victim and got notitied by text messages.
That is one of the reason I canceled and came to Sprint.
I recently moved to a new home about two weeks now and noticed that when I had At&t. I could not get a signal for shut while I was indoors with the iPhone 4 I had. Now being a proud owner of a EVO I can use the phone indoors but to tell you the truth I am having issues with Internet. If I go upstairs or chilling in the living downstairs I can get decent Network speed to surf the web. At least its better then the no Data with the iPhone. Its weird cause my girl has the iPhone 4S with At&t. (she stayed with them cause she just upgraded to the iPhone 4S) She can not use the phone downstairs but can rock it upstairs with no problem. Internet and all..Well as we tested only in our room. Don't know about the other rooms. But yea she still needs to go out side to use her phone when making calls or surfing facebook when down stairs. So my point is, either check your other resource before pushing out on Sprint. Btw, at work I wasn't able to use my iPhone with ATT due to service. But now I can go all the way with this Sprint EVO at work. That's how I'm writing to you. Lol... Well even though I'm having Internet problems at my Casa, Im not that concern cause I will be getting WiFi soon from Comcast. Also check this link out:
http://now.sprint.com/airave/?INTCID=TSC:MyS:ICP:IHCC:062512
You can check your self if your location qualify. Click on CHECK COVERAGE AREA. Then call them here
1-855-752-2066
TAKE THE BLUE PiLL THE STORY ENDS, YOU WAKE UP IN YOUR BED AND CONTINUE ON WITH YOUR BORING LiFE. TAKE RED PiLL, YOU STAY IN WONDERLAND & I SHOW YOU HOW DEEP THE RABBiT HOLE GOES.
SENT FROM EVO - THE MATRIX
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Click to collapse
Thanks for the reply and concerns along with the suggestions and help. Much more than SPRINT CS offered me other than the one lady whom disappeared into the wind...
I already have re-committed to Verizon. And I'm rather stoked and happy as they have waived the activation fees on the two lines and also upon me receiving an email from their winback dept after the fact, have granted me another $50 discount to be applied on my first bill for the purchase of my DROID RAZR MAXX of $199 so -$50 net cost will be $149 and my girlfriends phone will net out free after the $50 rebate.
I know I get great coverage with Verizon and will now even benefit from their LTE/4G expansion in my areas which SPRINT doesn't yet offer not is on their road map.
The Verizon winback rep even went over my previous account over the years and the max data usage I ever had (1-line though was just on a data plan then) was 2GB and my base plan includes Unlimited calling to anyone landline or cell / Unlimited Text to anyone / and 4GB Data which I can always upgrade/downgrade to an extra 2GB per month for $15
All in all I'm getting what I would have got with SPRINT regarding the price end of things. Aprox $160 a month plus the benefits I've stated above.
Again, SPRINT could have kept me IF they would have been more understanding and open with getting me an AIRAVE device and better explaining what roaming really meant on my plan. The store kiosk manager claimed I would incur absolutely no roaming charges ever no matter what and the last CS rep I spoke with at SPRINT claimed I would incur a .41 cent per minute charge beyond 800 min. per month roaming.
I'm roaming at work and roaming with very little signal at home. On their coverage map ironically, my work area shows in one of their Excellent/Good areas whilst my home shows Good/Fair.
Nothing makes sense with them. I have no idea why all this went south so quick but glad it did as it gave me the opportunity to return to a known reliable provider with good coverage and some extra perks/incentives for coming back. :highfive:
lazer9 said:
Thanks for the reply and concerns along with the suggestions and help. Much more than SPRINT CS offered me other than the one lady whom disappeared into the wind...
Nothing makes sense with them. I have no idea why all this went south so quick but glad it did as it gave me the opportunity to return to a known reliable provider with good coverage and some extra perks/incentives for coming back. :highfive:
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Click to collapse
Aight bud..Good it worked out for you!
Enjoy your New toy... Peace!
BTW: Enjoy this video..
http://www.youtube.com/watch?v=1L7flsHhQxY&feature=youtube_gdata_player
Hodge Twins are Hella Funny!
TAKE THE BLUE PiLL THE STORY ENDS, YOU WAKE UP IN YOUR BED AND CONTINUE ON WITH YOUR BORING LiFE. TAKE RED PiLL, YOU STAY IN WONDERLAND & I SHOW YOU HOW DEEP THE RABBiT HOLE GOES.
SENT FROM EVO - THE MATRIX
dreammaker23 said:
Aight bud..Good it worked out for you!
Enjoy your New toy... Peace!
BTW: Enjoy this video..
http://www.youtube.com/watch?v=1L7flsHhQxY&feature=youtube_gdata_player
Hodge Twins are Hella Funny!
TAKE THE BLUE PiLL THE STORY ENDS, YOU WAKE UP IN YOUR BED AND CONTINUE ON WITH YOUR BORING LiFE. TAKE RED PiLL, YOU STAY IN WONDERLAND & I SHOW YOU HOW DEEP THE RABBiT HOLE GOES.
SENT FROM EVO - THE MATRIX
Click to expand...
Click to collapse
Lol That video was nutz. I couldn't even watch the end. :laugh: