Just wondering if anyone is actually happy with their replacement phone. I've been dealing with minor issues where my side buttons stick sometimes and don't always work properly. Apparently this is common on Sammy.
I love my phone to death and can deal with it if it means getting a junk refurb. But I'm still under the manufacturers warranty, so I'm kind of torn on what to do.
tigertigerwoodsyall said:
Just wondering if anyone is actually happy with their replacement phone. I've been dealing with minor issues where my side buttons stick sometimes and don't always work properly. Apparently this is common on Sammy.
I love my phone to death and can deal with it if it means getting a junk refurb. But I'm still under the manufacturers warranty, so I'm kind of torn on what to do.
Click to expand...
Click to collapse
I actually recently just got a replacement a week ago. Bottom left portion of the screen was cracked and I dealt with it for a couple months and was undecided about wanting to get a refurb but I decided to. The replacement came and it didn't say it was a refurb anywhere and has been working perfectly, able to overclock and everything. Have no issues with it whatsoever, maybe I'm just lucky but I'd say go for it. You get to keep your battery from your old one so that's a plus but my zero lemon is plenty. Haha it's your call
I got a warranty replacement due to my phone stopped charging. I don't have any issues with it. No defects in appearance, no weird problems, able to "jailbreak" first try. Also, as a few select people love to claim that there are issues with the headphone jack on every warranty replacement, not mine.
I will say that things do happen and there is a chance you might get a bad one. Then you just have them send you another. Just don't be like the weirdo that kept sending them in and was up to like 35 or something like that.
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Got mine replaced twice, both replacements have been fine other than the glass seems to be really weak.
The refurbs I have got with past devices have been fine, like new.
Sent from my SCH-I605 using xda premium
Im on my 7th since april and finally happy lol. Any minor defect I don't play with, I paid way too much for this phone
worked for me
A couple of months ago I had mine replaced. The phone wasn't charging and when plugged in it seemed kinda loose. Whether it was my fault or not they sent me a refurbished one and I've had zero issues with it. This one even seems to have a better grip of the plug than my brand new one. If you can get it replaced, do it. I've always been someone who makes excuses for not calling verizon to fix the problem and I always end up paying for it. Literally
Thanks for all the replies everyone. I know worst case scenario is I have to sent it back again, but I certainly don't want to have to do it multiple times. Which is the reason I'm holding off in the first place. It's really only the power button that is giving me the most problems. But again thanks for the input at least I'll have a little piece of mind if I do decide to send it back.
I have gotten 5+ refurbs from Verizon and have Never had an issue. They all come looking 100% new and don't have any cracks/blemushes/scratches. I probably got lucky to get so many perfect ones but that is just my experience.
I recently had to warranty my phone because of a bad head phone jack. The first replacement I got couldn't keep track of time properly so I had to send it back. The next one worked perfectly.
Sent from my note 2 running beans
Related
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
one last thing, a few posts said "mine died"... is this totally dead? will they be able to see if it was rooted in this case?
Sorry for the long post!
ps, please post color and (maybe model number???) and if its broken or not
xsirhc6x said:
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
Click to expand...
Click to collapse
Mine is an unlocked HTC-branded brown one. No hardware problems so far (2 weeks).
xsirhc6x said:
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
Click to expand...
Click to collapse
Problems with build-quality (screen gap) seems isolated to some batches of operator-branded phones.
xsirhc6x said:
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
Click to expand...
Click to collapse
The brown one also has a rubbery-like surface. Not sure if its teflon, but its definitely not the usual hard&glossy surface that most phones have.
xsirhc6x said:
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
Click to expand...
Click to collapse
It shouldn't be a problem. I'd also expect HTC to reload a "known good image" on any returned phone before they run any form of diagnostics test.
thanks very much!
No problems with mine either..going on two weeks, white unlocked from clove.co.uk.
No problem here
all good here... lovin my hero!!!
Mine is still perfectly fine - no issues with build/hardware at all.
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
shaji007 said:
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
Click to expand...
Click to collapse
well i just have to point out something. I bought my phone a week ago and till a few days ago, me too i thought that i was a happy hero owner until i read issues about the led thing and checked my phone. I do not know if i have the headphone prob as i never checked it out. What i want to say is that some issues are present and you wont notice them unless u pay attention to them.
Do u want to say that gap issues between the screen and more than 30 ppl complaining about issues with led,trackball and headphones ( probably more but some of us do not know it yet) are due to the fact that we dont take care of our phones????
I'm gonna jump right in, and just say. i've had my hero for 2 weeks and loving it.
This is my first android phone, so I took a little getting used to, think the missus is getting fed up with me checking forums and stuff. But all in all I am extremly happy with my Hero.
I use it everyday for:
E-mail
Facebook
Calls
Messages
USB Modem
Surfing
RSS
Podcasts
Performs better than my Ipod Touch ever did, and I almost never have to hook it up to the laptop... Loving IT!
so far mine works fine (1 week). the gap is a problem with some branded phones but mine (T-Mobile Germany "2G Touch") has no gap. the problems with the headphones and LED seem to be software related, since there is a workaround to manually activate the headphone again.
oh and BTW I <3 Hero. best phone i ever had.
got 2 on first release from orange (graphite), 6 weeks ago, 1 for me and 1 for me gf.
no screen gap issues, no dead pixels on arrival, but i had one appear after 2 weeks, right down bottom right of phone, extremely small and never notice it at all unless im on dead pixel detect.
gfs phone hasnt any dead pixels as of yet.
not a single other problem like leds or headphones.
2 totally happy customers here.
Totally happy with mine, no hardware problems so far.
Best phone I've ever had especially with how much I
Like to mess with stuff.
I was happy only one day. If I use longer (about 10 min) my Hero screen starts flashing. If I make reset, everything is ok for some period. I hope it's not serious problem.
I had the LED issue for a while, but just updated to the new rom, and they are back, so this could be a software, not hardware issue
Oh, and love love love the phone
I have read many posts saying that the new ROM update will fix LED and Headphone jack issues.
I just bought a phone on eBay myself, haven't had the chance to play around with it too much since I need to change my plan beforehand, but I have turned it on and look around and everything is fine. It is a White Unlocked one. I must say, the Teflon coating is like nothing I've ever felt before on a phone, it just makes it feel like a million bucks!
But besides the color, which is up to you, I would say get the phone! There is always a 1 year manufacturer warranty, even if the seller doesn't offer you one of their own.
An official HTC update will be coming out VERY soon if you don't like the idea of loading up a custom ROM (although it is highly recommended as there are added quirks such as root access).
Delete
Depends what was wrong. If you believe the issue can resurface and it was bad enough to need a swap, I would swap it out. If you like your phone and you know the issue was a fluke, keep it. Keep in mind, these are only opinions.
Sent from my brain on channel 64!
From my experience with warranty replacements, new devices are almost always better than any refurbished device. I have had several more issues with warranty replacements than the new retail phones. Poor warranty replacements is actually the reason I got my Fascinate. If your original is fine, and you don't think whatever went wrong will happen again, I'd say keep it. If you think the issue will happen again, then send it in, as a working refurb is better than a non-working original.
Delete
Gotta send one of em back. They will charge it to your account if you do not. Im using a refurb now but its the second one they sent me because the first was defective. However this phone works better and has next to no issues on root or flashing than any other fascinates I have dealt with. So in other words its a bad split decision that only time either way will prove which is best to keep. Unfortunately time is sensitive in this situation.
Sent from my SCH-I500 ripped to the core Com.Rom using XDA Premium App and tiny elves in my head!
zzd4nzz said:
thanks guys for the comments
I was also thinking the same thing. I just wanted to know if it was possible to keep the original even though you called for warranty!
Click to expand...
Click to collapse
As far as I know, VZW doesn't care which you send back, as long as you send one of them back.
im currently having issues with my panel. checking out multiple threads i finally come to a conclusion... my screen is giving out. there is a certain area where if pressed, i hear the screen creek a bit and i feel it dip in. im assuming this is the cause of my touch screen not responding in certain areas, because its not grounded all the way around. my dilemma is this:
1) its not that bad, so i could just use it till it gets worse
2) get a replacement for my phone
my issue with 2 is that im gonna get a refurbished phone.... ive always had issues with refurbs. i used to work for verizon and once people got a refurb, it was over. they couldnt get a working phone at all after that. a little help or insight on other possible options would be very helpful. thanks in advance guys!
th3_g00b said:
im currently having issues with my panel. checking out multiple threads i finally come to a conclusion... my screen is giving out. there is a certain area where if pressed, i hear the screen creek a bit and i feel it dip in. im assuming this is the cause of my touch screen not responding in certain areas, because its not grounded all the way around. my dilemma is this:
1) its not that bad, so i could just use it till it gets worse
2) get a replacement for my phone
my issue with 2 is that im gonna get a refurbished phone.... ive always had issues with refurbs. i used to work for verizon and once people got a refurb, it was over. they couldnt get a working phone at all after that. a little help or insight on other possible options would be very helpful. thanks in advance guys!
Click to expand...
Click to collapse
If you decide to keep your phone, you can either have a cell phone shop fix it for you. You are looking around $100 - $140.
If you decide to fix it yourself, a screen kit goes online for around $30 - $50. That and if you've ever worked on a pc(preferably laptops), then this will just be like working on a smaller version. There are how to guides online as well as youtube videos.
Also, I heard from another member who's having their phone replaced that Verizon/Asurion are out of stock on Thunderbolts and will issue a comperable model(probably a charge or revolution).
voxigenboy said:
If you decide to keep your phone, you can either have a cell phone shop fix it for you. You are looking around $100 - $140.
If you decide to fix it yourself, a screen kit goes online for around $30 - $50. That and if you've ever worked on a pc(preferably laptops), then this will just be like working on a smaller version. There are how to guides online as well as youtube videos.
Also, I heard from another member who's having their phone replaced that Verizon/Asurion are out of stock on Thunderbolts and will issue a comperable model(probably a charge or revolution).
Click to expand...
Click to collapse
thanks for the input...id rather just fix it myself or get it fixed at a shop...
NO WAY would i EVER touch a REVO or a Charge... bleh!
when i used to have sprint, they said they did screen replacements. anyone know if verizon service centers do the same?
My usb started going berserk and thinking it's in dock mode and randomly thinking it's charging when it isn't and disconnecting on the charger. The phone is rooted, custom rom and entropy kernel. I know they ask for all of that in warranty under about phone. What would KK6 be since I'll be returning to stock but not quite yet. Also is there a way I can talk my way into a new phone and not a refurb since I don't see how a clear defect warrants me getting stuck with a refurb phone. I've read on here there is a way but I can't think of where.
Sent from my SGH-I777 using Tapatalk
I have never heard of a way to get a new phone vs refurb. I have gotten many replacements for smart phones through warranty, and while they were refurbished they all looked brand new. The warranty still lasts a year from the purchase date or 90 days what ever is longer.
I think you will have better luck getting a new one if you go in person vs phone call.
I have heard if you get 3 warranty replacements within 90 days of each other you can ask for a different phone, like a Note or vivid, etc.
Sent from my Galaxy S II (i777)
That sort of sucks... I've gotten replacements for "dumb" phones but they always come with a sticker inside covering imei and it's frustrating since I pay for a new phone. I've heard of the 3 phones and then qualifying for a new one and am considering a Note just for the size/stylus. My first smart phone (HTC Tilt) had it and I like it.
Sent from my SGH-I777 using Tapatalk
Just flash it back to stock and take it into an att warranty service center. They can swap it for a new one there. If you do it over the phone you're more likely to end up with a refurb. If they give you any guff at the store just act real offended and uppity, you shouldn't have any problem though.
Sent from my Xoom using xda premium
The nearest one is 50 miles from my house. Not worth the drive in my truck.
Sent from my SGH-I777 using Tapatalk
May not be what you're looking for, but I had the same problem on my phone....USB thinking it was connected and wasn't, screen waking on its own, and other symptoms. Did a Google search, found I wasn't alone and came away with this fix.....
I dipped a small paintbrush in rubbing alcohol and swished it around in the USB port (powered down and battery out of course). Then I used canned air on it to make sure it was good and dry, powered back up and didn't have the problem again.
Now, I already had a replacement on the way, and went ahead and swapped out, so I don't still have the phone, but it worked fine for several days after I "cleaned" it out....even though I couldn't see any obvious debris.....and I rarely ever use the USB.
PS. A local AT&T rep gave me a number to call for a warranty replacement....unfortunately I can't find it right now...but surely a local store could give it to you.
Sent from my SGH-I777 using XDA App
Sent from my SGH-I777 using XDA App
cdjaney said:
May not be what you're looking for, but I had the same problem on my phone....USB thinking it was connected and wasn't, screen waking on its own, and other symptoms. Did a Google search, found I wasn't alone and came away with this fix.....
I dipped a small paintbrush in rubbing alcohol and swished it around in the USB port (powered down and battery out of course). Then I used canned air on it to make sure it was good and dry, powered back up and didn't have the problem again.
Now, I already had a replacement on the way, and went ahead and swapped out, so I don't still have the phone, but it worked fine for several days after I "cleaned" it out....even though I couldn't see any obvious debris.....and I rarely ever use the USB.
PS. A local AT&T rep gave me a number to call for a warranty replacement....unfortunately I can't find it right now...but surely a local store could give it to you.
Sent from my SGH-I777 using XDA App
Sent from my SGH-I777 using XDA App
Click to expand...
Click to collapse
I tried the alcohol thing and it seems to have helped. I'll see how it goes for a few days before calling in.
Can anyone with a stock UCKK6 rom give me the build number, kernel number etc from About Phone? Just in case.
Sent from my SGH-I777 using Tapatalk
My SGII was doing the same thing and I used air to clean out the USB port but it didn't help. I did not try any cleaning solution. My phone was actually fixed by a factory reset. Turns out mine was something in the OS or some app combination was going bananas. No issues since and this was back before Christmas. My phone was stock 2.3.4 when all this went down.
But the advise to try and clean the port is good because there are a large number of folks that have corrected theirs that way. But if that doesn't resolve it then try the factory reset (after backups of course). Worked for me for what it's worth.
I had the same problem a few days ago. Running stock 2.3.4. A factory data reset fixed it. No port cleaning at all. So it seems, as others have reported, this could also be a software glitch.
Sent from my SAMSUNG-SGH-I777 using XDA App
Policy sucks
So I have taken advantage of the 3 swaps and a new model a few years back, actually got away with it twice, though it's described as a "One Time Exception" I had a buggy Samsung Epix WinMo phone, and decided to go HTC and they provided a Fuze (refurb, not new) - Well all the refurbs were a bit beat around, not at all up to the usual standards, and after a couple replacements of THAT, they asked me if I had tried a new handset. AND I LIED! I'm not proud of that, but I pay AT&T over $250 a month, and I DID pay for a top line phone. So they switched me up for a Tilt 2, which in 2009 was pretty slick.
Fast forward to 2012 - I had a few exchanges of my HTC Inspire 4G - A nice phone, but starting to feel a bit less leading edge. I WANTED a SG2 Skyrocket, but guess what? There is no more policy to switch handsets, they must have had too many people playing them for new phone models. I had to have an escalation done, and wait 72 hours for a response. The good new was, they approved me for a switch. The not so good was that they produced a list of what I could choose from. The Note was not on it, and it won't be on any list for a SG2 owner. I was making part of my claim that the 4G on Inspire sucked, had sucked from the beginning, and wanted an LTE swap out. Unfortunately, you don't get to speak with a rep to make your case (which I believe I could have) So they only offered other HSPA+ Models, some a real joke. Pantech Crossover anyone? Are you freaking KIDDING???
Typically, they offer what they consider "comparable" and crap-o-la, they did not consider the Skyrocket comparable. The best options they offered ME, were SGS2, and Infuse, as well as the ok, but gimmicky LG Thrill - Too much of a crap shoot, that one. So I did the obvious and got the SGS2 - I WANTED a 4.5" screen, but was NOT stepping back to the single core, Galaxy 1 based Infuse, as good of a phone as it was... LAST YEAR, LOL!
So the SGS2 they sent is sweet, but I will be making them send as many as it takes to get a perfect 1 (obvious scuffing on the bottom back where it contacts surfaces when put down on it's back.) They are going to wish that gave me a Skyrocket, LOL! Because I can claim defect until I get a perfect one. If they stop me for "slight wear and tear" I will switch up and claim something else is wrong. Dead pixel, capacitive button failure, I can come up with stuff all the live long day, mother ****ers! As I say, they probably should have sent me a Galaxy, heck A NOTE, even!
Just remember, all the Support Rep, and then Warranty Rep after that can do is exchange same for same, and refurb only. With the heavy use of plastics, the Samsung does not translate to a good refurb, the way the Aluminum Inspire did. Sigh. So it's a lot of work, but it's up to you. I may ask if I can pay the difference to step up to the Note, hehe.
Hello guys, so a couple weeks ago I noticed my screen had a dead pixel on it. Unfortunately I didn't have the time to deal with Verizon then but now I do and I just have a few questions for those of you who have gotten warranty replacements.
-What numbers should I have ready before calling them.
-Is it still possible for me to do this even though I'm not the account owner.
-What's the actual process of getting a new phone, do they send a new one out and I send in the broken one or the opposite.
Thanks guys
Sent from my ADR6425LVW using XDA
You need to be an authorized user on the account or the account owner. You just call them and tell them your problem. You don't need any numbers ready just the phone number for the phone. They will send you a replacement phone with a return package. You send your broken phone back to them.
All done.
Ok cool thanks now to deal with the fun that is customer support Yay. Thanks man :-D
Sent from my ADR6425LVW using XDA
Unless it is REALLY bad, IE multiple dead pixels, I personally wouldn't replace it. I've had many miserable experiences with with "CLNR's", if you're outside the 14 days, I would keep it. You can do what you want, of course. But chances are, given my many experiences, you will have something equally worse with the phone you get in return.
1454 said:
Unless it is REALLY bad, IE multiple dead pixels, I personally wouldn't replace it. I've had many miserable experiences with with "CLNR's", if you're outside the 14 days, I would keep it. You can do what you want, of course. But chances are, given my many experiences, you will have something equally worse with the phone you get in return.
Click to expand...
Click to collapse
I had to go through 3 Rezounds for my fiance before getting the current one. The first one had some issue where the screen would flicker. Second one would get EXTREMELY hot. Third one is working fine right now.
Cares said:
I had to go through 3 Rezounds for my fiance before getting the current one. The first one had some issue where the screen would flicker. Second one would get EXTREMELY hot. Third one is working fine right now.
Click to expand...
Click to collapse
Exactly, so I would say that a dead pixel is the best of the possible issues OP could have. I personally wouldn't return mine over that.
1454 said:
Exactly, so I would say that a dead pixel is the best of the possible issues OP could have. I personally wouldn't return mine over that.
Click to expand...
Click to collapse
But you could keep returning until you get something you like...if you're okay with the hassle that is...