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Hi guys
A while back my phone would not connect to the computer and now it does not even charge I took it to orange and they said that it is out of Organe guarantee since I have had b=it for longer than 6 months and that I would need to send it to Sony. I called SOny and they said that I should send it to them and they will fix it for free if the fault is due ti a manufacturer fault but will chage if it is not due nto a manufacturer fault.
Does anyone know what could be wrong with the phone?? DO you thionk that this will be a manufacturer fault?
Broken USB port. Probably due to misuse, like too many connects and disconnects without being gentle removing the plug, etc, and if it is due to misuse, they will charge you the repair bill.
I have the same problem. Before sending the phone try a couple of options like
A Different Battery
A Different Charger ... PLUG + LEAD
Charge with the Phone turned off. --> Can take a couple of minutes before a a red light / screen comes on ive found out.
If all this fails then it must be a broken USB Port. Am going to be sending my off soon, as intermits and effects the volume button when plugged in . Just they that hold the phone for about 2 weeks and i need my phone
Hope you get it sorted
Just got my phone back after 3 weeks!!!! Same thing happened to me too, but was still under warranty, had to unmod my phone first tho lol
Sent from my X10i using XDA App
Orange are being retarded. Walk into a shop, request that they repair or replace it. Be firm yet polite, request manager if needed. Do it on a Saturday afternoon, busiest sales day, will not want you in front of customers, taking up sales time. Inform the manager that as the retailer your contract is with them not the manufacturer. It's his responsibility to make good on that contract, six months is an unreasonable period of time in which to develop a fault. He can get a replacement from SE but that it not your concern. The manager will know retail law, you now sound like you know what you are talking about, he'll cave, though he may need his area manager
There are common problems with both the USB port in the phone and with the included USB charging cable. Before trying to get the phone repaired you should first make sure the cable is good. The end of the cable that plugs into the phone can be easily deformed and wont properly connect (it plugs in but wont seat right so it wont charge/connect to PC) this happened to mine and I replaced it with a gigaware gold plated one that cost me $30 USD but charges my phone ~3x faster.
Sent from my X10i using XDA Premium App
thanks for the advice guys, I will just have to send it off to Sony. I really wanted to get it sorted without sending it to Sony since I have rooted the phone and added a custom rom which may cause problems since the guarantee is void if the software has been tampered with. I have tried a new battery and have tried 2 other cables with no success.
cockbeard said:
Orange are being retarded. Walk into a shop, request that they repair or replace it. Be firm yet polite, request manager if needed. Do it on a Saturday afternoon, busiest sales day, will not want you in front of customers, taking up sales time. Inform the manager that as the retailer your contract is with them not the manufacturer. It's his responsibility to make good on that contract, six months is an unreasonable period of time in which to develop a fault. He can get a replacement from SE but that it not your concern. The manager will know retail law, you now sound like you know what you are talking about, he'll cave, though he may need his area manager
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Click to collapse
I completely agree, I work at Comet and was under the impression that the retailer always sends the product off to the manufacturer since I bought the product from the retailer and not the manufacturer.
I don't suppose anyone knows how much this could cost?
You can unroot the phone and flash the manufacturers FW back on the phone although in most cases just rooting and flashing custom ROMs doesn't void your warranty as the Android OS is google software not the phone makers.
Sent from my X10i using XDA Premium App
I had the same problem, went into local tmobile store, and they sent it off and I had it back, with a new main board and they had even replaced the screen protector for me all for free, in less than a week
I reflashed it with tmobile firmware before I sent it back btw
I was reading the Sony leaflet that you get with the X10 and it mentioned that the warranty does not cover changes in software however my problem is more of a software problem so I am hoping that this will not affect me. just hope they don't switch on the phone (after they get it working) and see a big blue piece of text saying Cyanogen with a blue line circulating around it
I cant believe Orange wont send it off for me whereas TMobile (who are more or less the same company) do send off the product off.
I am going to send it off to sony and will update this thread with the outcome as it may help other X10 users in the future
I had same charging issue but I got replacement of motherboard with new IMEI#.
Sony Ericsson gives 1 years warranty in India I was lucky... yes my phone was rooted and customized at the time when I gave it for repair.
Sent from my X10i using XDA App.
I have to wigle my chdrger alot. Afraid it will. Vreak soon
Sent from my X10i using XDA App
I got my phone back today. They fixed the problem and re-installed their own hardware. The problem is that they installed the first 2.1 software and when I try to update my phone, it says you have the latest softtware Oh well, I can still install a custom rom and the main thing is that my phone is working again
Sorry guys, noob here, couldn't find a thread that specifically talks about AT&T. Just purchased a X10i (I also have the AT&Ts X10a) and even though the phone downloads the AT&T settings from the net, there is no 3G. I guess I should have checked it, the retailer I bought from is MobileCityOnline and they have a little blurb about compatibility.
I must have missed that. Now my question is, would flashing the phone to a different ROM from here might help me? Long shot but I am just wondering before I send this phone back...
The X10i is lacking the correct bands to make it 3g capable on AT&T as such only connects via edge. I think you can connect to 3g on T-Mobile though.
X10a - 850/1900/2100/800
X10i - 900/1700/2100
1700/2100 needed for T-Mobile
850/1900 for AT&T
Hope this helps.
Sent from my X10 using XDA Premium App
Thank you Sopdogg,
I am returning the phone, it will cost me restocking fees but good lesson for not doing my research properly.
So just to make sure, I need to check that the phone operates on HSDPA 1900 foor AT&T 3G, correct? I found another website that sells the X10a, I might just go with that.
The problem with my own AT&T (which I debranded/unlocked) that it shuts off when it gets hot, like about 48C usually. And anything can cause that, surfing the web, phone conversation, using the GPS, I am sick and tired of it. That is why I am trying to get a new one, maybe this one I have is faulty...
Why don't you get a new battery?
Sent from my X10a using XDA Premium App
Or you could send it in to SE for repair/replacement. Buying a new phone is dumb if the phone is still under warranty.
The overheating on the x10 is from faulty chipset, theres a thread mentioning it around here, they will prolly replace it if u send it back to SE
Sent from my U20i using XDA App
acceleratum said:
The overheating on the x10 is from faulty chipset, theres a thread mentioning it around here, they will prolly replace it if u send it back to SE
Sent from my U20i using XDA App
Click to expand...
Click to collapse
Fualty chipset or incorrect baseband or incompatible radio on the Wrong network.
OmegaRED^ said:
Fualty chipset or incorrect baseband or incompatible radio on the Wrong network.
Click to expand...
Click to collapse
he said he owned another x10a that messed up, so he bought an x10i.....
that is the one he is referring to
Thanks all, I sent the X10i and got a refund. This X10a I have is the original ATT release from 2010. Heat issues first started a few months after purchase with Google Nav, the phone would shut off while navigating and restart... I didn't put much thought into it back then but it became very annoying. And it was only doing it with Google Nav (thinking since the GPS was on) One day I realized it didn't crash at all because it was sitting in front of the air vent of the car with the AC running so I was then it was heat related. I updated to wolfbreak's rom, left stock kernel, but when it hits around 46C if I am trying to use 3G internet, nav or similar app, I know it will crash. If I get into my hot car after work and plug the phone to charge it, I know I can't use it because it will crash. It sucks. I didn't want to bother with ATT since I got rid of their bloated firmware. I didn't bother with Sony since I read on FB that it took months for people to get their phones back, and only to send it back. This is my only phone right now.
A new battery would resolve the issue? Thought about it but wasn't sure... wish there was a diagnostic software to tell me if the phone or the battery is the issue...
Wrong BB maybe... I flashed to BB67 and it seems to be working OK. One thing I noticed, when there is no signal, or I am at a place signal is very weak, in and out, it heats up pretty quick, and then crashes... It did the same with BB54 which was stock. So this problem might be ROM related, not sure...
antenna mod fix
http://forum.xda-developers.com/showthread.php?t=1148431
only use this if you only receive EDGE.
Sent from my X10a using XDA Premium App
Bushmaster78FS said:
Thanks all, I sent the X10i and got a refund. This X10a I have is the original ATT release from 2010. Heat issues first started a few months after purchase with Google Nav, the phone would shut off while navigating and restart... I didn't put much thought into it back then but it became very annoying. And it was only doing it with Google Nav (thinking since the GPS was on) One day I realized it didn't crash at all because it was sitting in front of the air vent of the car with the AC running so I was then it was heat related. I updated to wolfbreak's rom, left stock kernel, but when it hits around 46C if I am trying to use 3G internet, nav or similar app, I know it will crash. If I get into my hot car after work and plug the phone to charge it, I know I can't use it because it will crash. It sucks. I didn't want to bother with ATT since I got rid of their bloated firmware. I didn't bother with Sony since I read on FB that it took months for people to get their phones back, and only to send it back. This is my only phone right now.
Click to expand...
Click to collapse
I suffer from this same issue, one of the providers in my country recalled all the x10's and replaced them due to this. my provider did not.
Replacing the battery will not solve this "tried and tested"
Yes SE service center's may or may not replace the device.
They may even lie to you and say that you had tampered with the hardware of the device.
They may tell you that you have water damage and then show you a picture of the epoxy they put on the usb connector.
Send it back and be persistent.
Never assume it's, fixed test it first
I think the best deal is to find and buy another X10a. Then I might try to send this one in. See I have no phone if I send this one in...
Hi everyone,
So, long story short, I recently got a galaxy s2 back from an overseas gray market reseller to get repaired under warranty. It had a USB issue where it didn't know when it was plugged in and when it wasn't.
So they replaced the USB board and sent it back. Unfortunately it now doesn't get reception unless I'm outside with no surrounding interference. Pain in the ass to say the least.
I've done extensive research and I've taken apart a few iPhones in my time, I'm going to take a stab at repairing it myself. Does anyone have any thoughts about what I might be looking for in the internals?
Thanks
Sent from my GT-I9100 using xda premium
Try an other rom maybe more stable
Grey import from another country logic says modem first then hardware .
jje
Hello,
I had several problems with my HTC Amaze phone; freezes and the screen become unresponsive, works by itself (open apps, close them and zoom in/out on webpages without touching it) or suddenly resets.
I already sent the phone 3-4times for repair, I even had a video to prove my problem.
The problem is that even this latest repaired phone has same problems.
What can/should I do with HTC in order to fix my problem ? get a different model maybe (which they refused to do) ? as it looks they are unable and they are not willing to repair the issue.
BTW, I m from Canada.
Thnx
I don't know how the laws are in Canada, but in the U.S., after an electronic has the same issue 3 - 4 times, we call it a lemon. The company must replace it with a new device or a device with an equal or lower value. You can research about your lemon laws in Canada.
Thx,
I know all stores such as Best Buy do it for extended warranty, but I am not sure about manufacturer!
Cause when I called HTC today the CSR told me I have to keep sending it for repair until I get a good working phone, which is completely unacceptable.
That's why I said research about Canada's lemon laws. You can use it against them.
Sent from my HTC_Amaze_4G using Tapatalk 2
xda_23 said:
Thx,
I know all stores such as Best Buy do it for extended warranty, but I am not sure about manufacturer!
Cause when I called HTC today the CSR told me I have to keep sending it for repair until I get a good working phone, which is completely unacceptable.
Click to expand...
Click to collapse
If you send the device for repair and it comes back with the same issue, how was it repaired exactly?
Sent from my SGH-T679 using xda app-developers app
Does this happen with all stock applications? Nothing downloaded. No modifications. Is there a screen protector? Things of that nature should he eliminated first and tested again.
~~~~~~~~~~~~~~~~~~~~~~~~
It's Better To Fail At Originality
Than To Succeed In Imitation.
-Mighty Healthy
Click to expand...
Click to collapse
I looked for Canada's lemon law, apparently it applies only to vehicle
I called my carrier, htc and PCD (their warranty authorized service provider), when I asked why I send my phone for repair and I still have problems, the csr told in Canada we just swap phones and they never repair them lol
basically, they swapped my phone with someone else. This is ridiculous!
I asked to talk with manager, I am waiting him/her to call me back ...
@Double0EK: Yes, after 2nd repair I got the screen ghosting on day 1. I don't have screen protector.
Use this. It may help you.
http://www.consumerinformation.ca/eic/site/032.nsf/eng/h_00085.html
I originally had trouble with GPS working intermittently and found the thread about bending the pins slightly and it worked. Now I have wonderful GPS signal but can't send or receive calls or messages.
WiFi works, GPS works, I have 5 full bars but I can't place or receive calls.
I suspect that opening the phone resulted in damaging something, but what? If the antenna is damaged than why would I have 5 bars?
I googled everything I could think of and couldn't come up with any clue, anything new to try would be helpful.
I was running Cyanogenmod 9 and ended up flashing the stock ROM but *NOTHING* helps.
Thanks,
Tim
Have you checked your APN settings?
reply:
uwannabananababy said:
Have you checked your APN settings?
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Yes, I verified the APN settings. Even tried various other APN options that were recommended on other threads. Still nothing.
It's really weird, the signal displays sometimes 3, 4, or 5 bars and my other ATT phone works fine using the same SIM card.
Completely out in left field, but perhaps food for thought? http://m.youtube.com/#/watch?v=lyuGT3atgc8&desktop_uri=/watch?v=lyuGT3atgc8
BLACKSTAR X-SGH-I717 xda-developers app
Fixed - sent back to Samsung
I sent it back to Samsung for diagnostics. They said "Liquid damaged on PBA components" - which means the phone board assembly (main board).
Now I know for sure that I didn't get any liquid on any part of the phone what-so-ever, but since the repair was free, I'm not going to complain.
A suspicion is that the technicians are only given a few category codes to document the failure mode for the phone, and this seemed to be the closest one to the technician who looked at it.
What really happened is a mystery that may last for all time...
I can't wait to get the phone back so I can go rooted again!
-Tim
The water damage indicators are in the screws you remove to get inside.
rangercaptain said:
The water damage indicators are in the screws you remove to get inside.
Click to expand...
Click to collapse
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
twelc said:
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
Click to expand...
Click to collapse
Maybe they watched you do the repair.
Bah
I have 2 Notes purchased second hand which exhibit the same symptoms. I tried everything, changing ROMs (including stock), modems, carrier unlocking, different SIM cards, restoring IMEIs, changed the power connecter board where I believe the cell ANT is, always got the 'Not Registered on Network' when trying to make a call. I could deactivate HSDPA and LTE in the service menu and still connect on the EDGE network.
There are a few threads on this subject, but the only way I've seen it resolved is sending the phone in for a replacement mainboard. Unfortunately that wasn't an option for me. Buyer Beware.
Well, I thought Samsung was going to repair it but they sent the phone back saying it was unrepairable.
They slapped a red dot behind where the battery sits and there's some kind of red plastic behind the antenna for the phone. So I know they took the back apart.
I called them and they said it's unrepairable, and I asked how can it be unrepairable - can't you repair the phone you invented? Anyway it's hard to get anywhere with them.
It's kind of weird though, everything works but no network lock.
Well, I guess I'll chock it up to experience and sell it on ebay and buy a used one.
Tim
Samsung refused to repair the unit under warranty - which is fine because I am responsible for breaking it and I don't expect them to pay for my mistake. However, I asked them to fix it and bill me for the damages and they said they couldn't repair it.
Huh, so I asked them how they can build such a nice and complex phone but can't figure out how to repair it?
They flat out refused so I asked to have it escalated.
The put me in contact with another customer service number and the first thing he asked was would I be willing to pay for the repair - of course! That's all I wanted in the first place.
Anyway, I paid $200 and this is the response concerning the problem and resolution. I should get the phone back by tomorrow in like new condition!
Original Problem:
TECHNICAL INQUIRY - LCD / TOUCH PANEL / LED - TOUCH SCREEN CRACKED - STD/LCD FEE
Problem found:
BAD BGA COMPONENT - LCD DAMAGED - ABUSE - REAR COVER - COSMETICS
Solution:
REPLACED LCD - REPLACED COSMETIC - REPLACED COMPONENT - REPLACED PBA
Sorry to hear you're still not back with us yet. Having an awful go of it. Surely they'll have you going soon.
BLACKSTAR XI -SGH-I717 xda-developers app SAMSUNG done right