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WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
Not we. I use more messages, more data and pay half that. Verizon wouldn't be an option even if I wanted to.
I don't really think Sprint needed to market the ET4g, everyone and their mother knew that phone was coming to Sprint.
Sent from my Photon.
And why the hell is this thread in the PHOTON forum? Smfh...where is a mod when you need one......
Sent from my MoPho using XDA Premium.
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
I'm team Android all the way, but let's be honest...Apple users aren't nearly as discerning as we are, because they dont have a choice. Therefore if you want one of their phones there is but one launch day, hence a partial explanation for the need of a pre-order.
Sent from my MB855 using xda premium
even still not having preorders on one of sprints flagship phones (wether they know it is or not) is still poor choice. i mean hell i preordered my ns4g and that was a year too little too late
Thank you for sharing OP.... Now beat it.
Man for a second I thought I was in the wrong forum! Lol!
R2DeeTard said:
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
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bitter....what would I be bitter about poor service through out the NY metro area, and getting no help but run around. Missing important calls and finding out about it hours and days later. This has to change and I am not the only one having connection issues around the states.
I have touted Sprint for 15 years buddy, so get a grip. But, now they seem to be reverting back to the early 2000 era when they fell off the 60 stock high....rofl.
I know I should be ecstatic for my paltry cash that I got **** service with no real explanation for the last 4 months. If it doesn't change by the time a the Prime launches on Verizon I ll be gone. This is not being bitter it's called paying for service, and expecting to get it every day in the areas that I normally have service rather than when they decide to fix it and then lie about it. A few of the major tech sites has made this same issue of service alert in their blogs, and to Sprint about this issue. Sprint has told them in mid September they are working on it , and yet tell me there is no know issue. When I tell them its all over the Sprint forums, and and tech sites they then say oh yeah we are working on it and don't know when this issue will be fixed. Not to mention that because they recognize there is a issue they even opted to let me out of my contract. Let me tell you if the Prime was on Verizon I'd be gone.
Please Big Red bring out the Prime so the Photon owners can have our forum back.
I'm coming off the HD2 which other than WM never had a problem with, it was fully rooted running the latest Android builds.
I got the Amaze over the weekend and switched sims. I don't live in a particularly good area for tmo coverage so fired up the wifi and everything seemed good till I'm at work on Monday, no 4g or any data coverage. Called Tmo, incredibly frustrating experience dealing with their automated attendant, here's a tip, just keep telling it you want to UPGRADE, once it thinks you want to spend money it will pop you to a rep. So the rep tells me I need the new sim, ok, it's at home so when I get back pop that in, call 611, 15 minutes of dealing with the auto attendant, multiple I'm hanging ups until I say that magic word "upgrade". Get the sim activated, wait overnight, no data connection. Call 611 again, "upgrade" ok right over to a rep who tells me I also need a new data plan for $30 which is $6 more than I pay now, so OK what are you going to do the phone doesn't work as is, upgraded to the new data plan and now it does.
Arghh, hope this helps.
If you just say 'Cancel', the automated system will get you over to Customer Loyalty. They are the best group to deal with as they have access to everything and can make deals on phones, etc.
Is there a corporate store near you? I highly suggest you go to the store and try to find someone to speak to in person about your issues. They will resolve them. They can't cancel in the store, but they'd be more than happy to assist you.
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
daswahnsinn said:
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
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They do, but I don't know is they offer one for Target. They also offer AAA discounts.
Contact customer care and ask if Target has a discount available.
It's called MCSA and the reps have a list of all the corporate nodes available to customers. Often times your bill cycle will change to match those of the corporate node so that's something you have to bear in mind.
Had the same thing happen to all 3 HD2s that I upgrade from .. all running latest NAND androids
after the same frustration, it's an issue with the network,
finally I called like 4X
and one tech explained, it's going from HD2 (which is WM) to ANDROID (even though it had android on it) so we powered down the WEB(DATA) on my plan, "changed it over", powered down my phone and turned it back on and DATA is working fine since then,
MIND you, it was working fine day one, I also went to work, it was working fine(well i thought since I was online but with wifi) I didn't noticed until like 20 minutes into my drive I got no emails (I get emails from work like every 2mins)
thats when I started calling TMO
***update, (got 3 different contacts)
----on both had frustration, last one, I explained, switch over my web from WM to ANDROID, tech said uh ok, didnt even power down my phone 2 mins later , working fine, so in all took like 10 mins on phone if that and all because of the automated person
Thanks, guys I will have to call and find out. To me that's icing on the cake and not a deal breaker.
EDIT: It's 10% not much but anything is better than none.
So I called Sprint today and they agreed that the pricing change and the way discounts are applied are a material change to the contract. "Sprint reserves the right to change the contract at any time".. Doing so allows us to 'disagree' with the changes by porting our numbers out within a specified amount of time. For me that time is fast approaching. Mar 9 is my deadline. YMMV..
So, I ordered the Droid Razr MAXX... Got one for my wife and got my son a bionic.
That being said, my 3G speeds on sprint were less than 189k. 11-- for ping..
I now have the following devices that I would entertain very fair offers on. They are in EXCELLENT condition and have clean ESN's.
Photon 4G w/ ICS (or I can .sbf it back to stock)
Nexus S 4G
Evo 3D
PM me if you're interested.. I'll be posting up a side by side between the photon and the D-MaXX once I get it (Saturday)...
I'll still lurk cuz you guys are SUPER awesome and we really have a significant lack of drama over here.. not like the original Epic fora..
Take care.. it was a fun ride
pm sent (didn't read you wanted it in a pm
Leaving sprint
I would love to do that too.. leave Sprint.. is march 9th within 60 days or something? I will probably quote part of what you said when I talk to them, if that's alright, and i don't want to be misinformed and poop the bed within the first two minutes of the call. What did they change that allows you to leave? Did you get the ETF waived? Thanks buddy!
topolovich said:
I would love to do that too.. leave Sprint.. is march 9th within 60 days or something? I will probably quote part of what you said when I talk to them, if that's alright, and i don't want to be misinformed and poop the bed within the first two minutes of the call. What did they change that allows you to leave? Did you get the ETF waived? Thanks buddy!
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you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
I'm one of Sprints biggest supporters and have no issues, but, I see a pattern here. (and thats just the Photon threads!) They need to get off their a** and get off it fast or they will have no customers and be out of business!!
You ask me, they need to fire the VP of Advertising!!!! Sprint has a habit of lying and customers and they are getting tired and pissed.
dsims7_2000 said:
I'm one of Sprints biggest supporters and have no issues, but, I see a pattern here. (and thats just the Photon threads!) They need to get off their a** and get off it fast or they will have no customers and be out of business!!
You ask me, they need to fire the VP of Advertising!!!! Sprint has a habit of lying and customers and they are getting tired and pissed.
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Again, if my data speeds were close to tolerable, I would stay.. I was setting them up to leave anyway because of the data speeds here. This just makes it easier. If they grandfathered it then there's no way for ppl to just bail IMO...stupid for changing the terms of existing contracts. Their legal dept must not be the best lol
Sent from my MB855 using Tapatalk
Thank you!!
daddymikey1975 said:
you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
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Thank you soooo much buddy! I appreciate it so much!! Thank you!!
daddymikey1975 said:
you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
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Is this just for family plans or you think I can give it a shot on my individual plan? I really don't wanna leave Sprint either, but their speeds are just awful. My best friend has just a basic Verizon phone and it's depressing to compare with my Photon. I would be ok with the difference if being with Sprint saves me $30 or so, but now Verizon plan would only be $15'ish a month more? Worth paying I think.
Just curious: Did you try the adjustment suggested here: http://forum.xda-developers.com/showthread.php?t=1204426? I was getting 3G speeds similar to what you report prior to changing the settings as suggested and my speeds are now at least 2x faster.
Last year in NYC Sprint was upgrading towers and speeds sucked. I was dropping calls and had LOS. Now its back to normal pretty much. Depending where I am I get 8-12mbs. The GN may be launched in April, now I must decide to get that or not
Key words are "OPT OUT".
Sprint passed me around like a round robin when I made my call.
The first CSR tried telling me that I had no option, that Sprint reserves the right to do what they want.
When I asked to speak to her supervisor, long delay, which she related to her supervisor having to turn on their system.
Then the "supervisor" came on, tried pulling the same thing on me, and when I didn't back down, and voiced opt out, she checked the system again and said that I had until March 23. I advised her that I would be porting out my numbers today. Then I asked her to send me the packagaing for the damn airave that still doesn't get through a day without powercycling at least twice.
And of course I reiterated the no etf fee's on the phones, and she said yes. Luckily I wasn't sent to retentions!
All I know is that I am getting two Bionics for FREE.
So goodbye Photon, I too will miss you. You were a great first Android phone, and I see good things for you in the future.
gonna miss you guys..
u guys are a great community for the photon ill still be on once in a while see what coming out for the photon but i just got out of my sprint contract not a big poster but like what joker and u guys are doing to the photon will still be on once in a while knowing im giving my girlfriend my photon...
I've been on my Bionic for a little while now.
Phone works great, very comparable to the Mopho.
Driving to the ER on a call, and I looked down and saw my 4GLTE signal bar. My partner also has a Bionic and he reported the same.
I texted my wife, and lo and behold, she has 4G at home.
I live in the boonies in Columbia County, NY. Closest "city" is Hudson.
I went from needing an Sprint Airave just to make phone calls to having a solid 4G experience.
Good luck. Great dev community here.
hey man good luck with the razr. that phone looks pretty sweet. If only sprint had more of a variety of motorola phones. The mopho is an awsome phone but i just love the looks of the razr.
Thought I would try and give back a little to the boards with a short rant about sprint, maybe someone will find a useful bit of info from my crazy month of wtf.
So I got an Evo LTE, and im a OG evo guy since the release day so I expected a great deal from the brand. Im a 10+year guy with sprint, 2 lines, equipment protection plan, yada yada... When I got the phone charged up for the first time I tried making a call right away and couldnt get a signal; same house my OG evo works ok in. I was sent an air rave tower right away, which is both a curse and a blessing. I have my LTE (stock) for about a week and I start getting random reboots, I wait a day to make sure there wasn't something I was overlooking. My conclusion was I'm having the common random reboot problem. In addition I was also getting about 5 hours max battery life, and intermittent wifi, and strange overheating of the metal part of the cover. I called sprint and asked them what I should do, and they set me up with an appointment at the local store.
I bought the phone on a Thursday, and tried to return it two Thursdays later 14 days from the date on my receipt, at which point I was told they would not give me a phone out of inventory because my "14 day" return period expired. I argued all the way up to the store manager, with whom I shared words with. I was left with one alternative which was a "45min" wait for a tech to tell me my phone is broken, and 3 days from then I would get a replacement mailed to that store where I would have to return and exchange my old device, which they rudely handed back to me and said I should keep so "they don't loose it." I was leaving on a plane the next day and there was a hurricane coming so I told them I will keep the phone a few more days and they should f-%# themselves. Their 14 day return period starts the day BEFORE you buy the phone. returning two weeks from the day is 15 days on Sprint clocks, even when the Sprint rep on the phone makes your appointment for you. needless to say I was asked to leave the store.
The hurricane (more like tropical storm) shows up and my flight gets canceled, and the intermittent power outages basically disabled my airrave tower, so I was going on my third week with no working phone. I finally give up on all the crap and got a hold of the retention department or whatever they are called. I told them that if I can't get a phone out of inventory at the store the same day, im pretty sure Verizon would. They coughed up a $50 service credit and told me I had to go through the process. I re-activated my og evo so I would have somewhat of a reliable situation.
I went back to a different sprint store this week with an appointment and got lectured by a flunky girl who quoted the company line and tried telling me I clearly had a bad battery, and software issues. After I received my lecture from her I assured her I read all about many different people with my specific problems and I know she does too so lets get down to business ( I had waited 45 min with on time arrival for the appointment ). She started poking around my account (after having me read her my pin number aloud in public) and told me I canceled my equipment protection on the LTE and there was nothing she could do. I invited her to think about that for a minute, and she realized the person on the sprint *2 call that activated my OG Evo decided to remove my equipment plan without authorization. then I get the manager again, and 30-40 min later they hashed it out and told me keep my LTE and comeback tuesday (today) to pick up my replacement. I should also note that my google voice number was completely disabled from my account, (confirmed after an hour of trying to renew it via phone and computer.)
I go in today at 8pm, wait 30 min before anyone would talk to me about why I was there and encounter a soft spoken kid who couldn't figure out what I was asking for. He disappears in the back for a while then comes out with a refurbished OG Evo! They ordered the wrong Darn phone! I was not really surprised by this in retrospect... I then sat there with the manager while he tried to resolve the problem. His solution? I was told the order ticket was canceled (lies, we all know the first girl ordered me an OG Evo even though she held my LTE in her hand and solicited that I rate her well in my followup survey call); He then deactivated my OG evo, reactivated my LTE so he could order one, then tried and failed to re-activate my OG evo to no avail. After 20 min, I told him i knew how to update my profile and to fix it after I get home.
Needless to say, my OG evo is still not activated (he went home leaving me with no phone for yet another day), and my current status is I'm waiting for my factory (s on) new-ish LTE which may or may not be in by friday afternoon. The whole time there was a drawer full of inventory LTE's that they explicitly would not give me despite my hassle. I invited them to let me out of my contract and take their lemon LTE back and was again told no.
At some point in there I tried a few new ROMS and TWRP. I got stuck in a softbrick after an update to one of them ( I believe it was the meanROM ICS v39) which may have been my fault, not sure so no insult is intended. I believe it was a TWRP problem a few people seem to have had I've read. I was able to break the softbrick by getting into to recovery
(vol down and power pressed for 20 seconds then release > then vol down + power for 2 seconds each, 3 times > re-lock > then running the RUU jewel back to stock. Tamper message goes away after that and I was left with ReLocked message. The phone still has ALL of the aforementioned problems (as it did with any ROM I tried). Sorry I can't be much more helpful to the dev's with my descriptions, but it probably wont serve any of you to troubleshoot based off my results with a defective unit. One last thing- I have a wifi issue since day one with the LTE, it takes about 5 seconds to connect to any website the first time, after that everything loads in a snap, but browsing brings back the 5 second problem about every 3rd link I click.
tl;dr
What you should learn:
-Sprint 14 day return policy is no questions asked replacement from inventory provided you return within 13 days.
-Activating a legacy will probably nuke your google voice integration as well as complicate your replacement order.
-my random reboot problem didn't start until after about 1 week and minimum changes to the phone ( I have been doing most of my android stuff with my Nexus 7 tab.)
-Airrave towers die from fluctuating power for a couple hours (like during a tropical storm). Towers in S. Fla. worked for my girls Metro PCS device the whole time, as well as my OG Evo (not connected to service at that point).
-Sprint will NOT send you a replacement phone via post any longer.
-You must return to a Corporate store to get a replacement, and you have to drive back over there once it comes in (make an appointment!)
-You can probably snag a $50 service credit if you threaten to cancel (I've read people getting more).
On an unrelated note:
-(class 10) 32 GB micro sd card on newegg goes for about $20 with shipping, they are $100 at the Sprint outlet.
-$50 otterbox cases are clunky and not my taste, my 'greatshield' case from the egg was < $10 and I like it.
-Screen protectors at sprint are 10x as much dough as online.
If anyone is interested I will try and update this post after I get my new phone (if I get a new phone.) Sprint has gone a long way down, but the competitors are no better so don't be insulted if your one of their good employees. My total estimated lost time over this debacle has been about 4 weeks without a new working phone I already paid for, and 8 hours of driving, and waiting in the store or on the phone. I got kicked out of the store for cursing out the manager who was talking to me like im an imbecilic drone like he is, other than that almost every one else was dumb but well mannered. He actually called me out when I told him I was flying out of town, and work 7 days a week. He actually told me that there are laws that I must be given days off ( insinuating I was lying ). This is pretty ironic considering im a lawyer in this state; I know more than a few of the lurkers here are lawyers too, i'm sure you understand the long hours). His condescension pushed me over the edge, and hes lucky he didn't meet the old me.
Thx to all the Devs on xda for your superb work.
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I really need a sig here::: would love to post thumbs of my legacy hardware, it would be pretty fun going back down memory lane. I honestly miss my treo(s)
yeah i had a snafu with sprint and thats when I gave them the middle finger. got out of my contract ETF free despite the fact i was 22 days in.
Well,after 3 weeks of phone calls sprint finally decided to send me a replacement evo,i mean its really bad when you have to go throught all this just to get a working phone,it shows that sprint has no interest in keeping customers happy,i came from verizon and they offer you a replacement without hassle,i dont know if its because verizon is doing way better financially or what,but they need to get their stuff together
Sent from my EVO using xda app-developers app
Damn and here I am never having a issue with Sprint at all. Never had a issue getting a replacement phone or with dropping calls.
Now I have a issue with best buy black tie plans and getting a phone but that's a story for another day.
Sent from my EVO using Tapatalk 2
I think the stores in your area dropped the ball. Only in the case of ordering you the wrong phone and making you wait again while the correct one came in. The other things technically were Sprint policy.
My location would have worked with you on the point of ordering the wrong phone. That is of course assuming you were polite. Individuals who are condescending jerks don't get far. Not saying that's what you are or were.
Sent from my EVO using xda premium
So from what I gathered from the wrong phone being ordered is that sprint has to order the device that is currently active on the account. That explains why u got an Og evo and not the lte. I'm a tech at sprint and that's how the system works.
Sent from my Genesis that does what Nintendon't
Full of thoughts...
Thanks for all of the sophisticated replies, glad to finally be posting here after a few years of lurking.
Something is very broken at Sprint and I suspect it has everything to do with a bunch of gone by night,
corporate exec's that fire people in hallways and use phrases like "corporate efficiency"...
I estimate my lifetime sprint spending at a modest $25,000. Its a severe kick to the gentleman region
that the moment my phone stopped working It was not replaced.
Honestly, I know how corporate employees feel, but the beauracratic, non-sense policies that ignore what I
need ( a working phone ) and sanction customers like me (my time and patients) are a disaster for many
companies. I was in sever need of my working phone connection, and I got screwed by sprint policy that
keeps them from loosing money from customers that can't be compared to me.
I'm a super nice guy most of the time, it was always served me well to try and give people what they want.
I may be highly educated and blessed for my financial situation (im not rich, but am thankful), however
I grew up in Detroit, a city with a 50% literacy rate, 25% highschool graduation rate, and crippling
unemployment (possibly as high as 30-40% un-adjusted). For lack of a better way of saying it, I talk like
a common man. I am also from a very violent place, so I have learned to respect people who I don't know
much about, but to strike back when they cross the line with me. So i probably sounded like a jerk bag getting
kicked out of a Sprint store, but believe me ... come visit south Florida sometime, you will honestly wonder
how some people here made it to adult-hood.
As a side note; if you work in customer service don't talk about customers in a different language. My girl and
I combined understand 6-7 languages (most fluent). We normally dress down, I like wearing jersies and sandals.
We both look 5-10 years younger than we are, and could easily be stereo-typed as no one important- in
fact we both like it that way. I've never asked Sprint for any special favors.
That being said, I have some valuable business advice for Sprint, and would go into MUCH more detail with
someone who was in charge at their higher levels: basically Sprint needs a way to tell the difference between
customers that are a money suck, and ones who are the bread and butter. Then that system needs to be easily
applied by the worker bees.
All that the store manager had to do on my first trip to sprint was to get me a working phone line and make it
easy for me to exchange, even if I had to come back. Its the MOST BASIC reason anyone walks in a sprint store,
and their relative inability to deal with a hardware issue without insulting me and wasting my time is a
malignant corporate problem, not an employee problem.
Make up your own minds about how I sound, it is what it is. If you work for Sprint I encourage you to
not take offense to my comments, Im really trying to use broad strokes with these points.
XDA members are so, so close to a new watershed in tele-com; It wont be long now untill none of us will be
willing to sign contracts and/or purchase hardware from our cellular providers. The rest of the world isn't
going to take to long to catch on either. With companies like metro pcs doing the kind of numbers they are,
Sprint as we now know it is going to be a relic.
My Sprint experiences have been positive 80% of the time, but when it goes bad it goes really bad.
@David: BestBuy is going to die a slow, painful corporate death before 2022 I surmise. Their problems
are very similar to sprint, sorry for your bad luck with them; I think I already know what you would say.
I'm confident people like on this forum will bring the industry back up to speed on their own terms. Its really
quite an amazing community, a real credit to humanity. I dont just say that, the existence of a dev community
like this is quite a unique human event (a sort of enlightenment.) There are not enought nice things to say about
how people here help others with something they genuinely do for fun.
Cell companies on a whole are intellectually dishonest with the people, and have adopted the economic principals
of companies that are the college examples of myopic, unethical, poorly directed, abusers. Much like the mortgage
industry, lack of consumer oriented management has created a culture of abuse and if my readers don't agree, they
can at least understand why I make the argument.
I have gotten pretty far away from what I started talking about, so Ill leave it here: invest in google, they are
sending a pretty clear message to sprint by rolling out google Fiber in Kansas...IMO
---
sorry for typo's talking/typing on the tablet.
redwings23 said:
Honestly, I know how corporate employees feel....
.... and I got screwed by sprint policy that
keeps them from loosing money from customers that can't be compared to me.
I'm a super nice guy most of the time...
Click to expand...
Click to collapse
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Sent from my Galaxy Nexus using xda premium
redwings23 said:
Thought I would try and give back a little to the boards with a short rant about sprint, maybe someone will find a useful bit of info from my crazy month of wtf.
So I got an Evo LTE, and im a OG evo guy since the release day so I expected a great deal from the brand. Im a 10+year guy with sprint, 2 lines, equipment protection plan, yada yada... When I got the phone charged up for the first time I tried making a call right away and couldnt get a signal; same house my OG evo works ok in. I was sent an air rave tower right away, which is both a curse and a blessing. I have my LTE (stock) for about a week and I start getting random reboots, I wait a day to make sure there wasn't something I was overlooking. My conclusion was I'm having the common random reboot problem. In addition I was also getting about 5 hours max battery life, and intermittent wifi, and strange overheating of the metal part of the cover. I called sprint and asked them what I should do, and they set me up with an appointment at the local store.
I bought the phone on a Thursday, and tried to return it two Thursdays later 14 days from the date on my receipt, at which point I was told they would not give me a phone out of inventory because my "14 day" return period expired. I argued all the way up to the store manager, with whom I shared words with. I was left with one alternative which was a "45min" wait for a tech to tell me my phone is broken, and 3 days from then I would get a replacement mailed to that store where I would have to return and exchange my old device, which they rudely handed back to me and said I should keep so "they don't loose it." I was leaving on a plane the next day and there was a hurricane coming so I told them I will keep the phone a few more days and they should f-%# themselves. Their 14 day return period starts the day BEFORE you buy the phone. returning two weeks from the day is 15 days on Sprint clocks, even when the Sprint rep on the phone makes your appointment for you. needless to say I was asked to leave the store.
The hurricane (more like tropical storm) shows up and my flight gets canceled, and the intermittent power outages basically disabled my airrave tower, so I was going on my third week with no working phone. I finally give up on all the crap and got a hold of the retention department or whatever they are called. I told them that if I can't get a phone out of inventory at the store the same day, im pretty sure Verizon would. They coughed up a $50 service credit and told me I had to go through the process. I re-activated my og evo so I would have somewhat of a reliable situation.
I went back to a different sprint store this week with an appointment and got lectured by a flunky girl who quoted the company line and tried telling me I clearly had a bad battery, and software issues. After I received my lecture from her I assured her I read all about many different people with my specific problems and I know she does too so lets get down to business ( I had waited 45 min with on time arrival for the appointment ). She started poking around my account (after having me read her my pin number aloud in public) and told me I canceled my equipment protection on the LTE and there was nothing she could do. I invited her to think about that for a minute, and she realized the person on the sprint *2 call that activated my OG Evo decided to remove my equipment plan without authorization. then I get the manager again, and 30-40 min later they hashed it out and told me keep my LTE and comeback tuesday (today) to pick up my replacement. I should also note that my google voice number was completely disabled from my account, (confirmed after an hour of trying to renew it via phone and computer.)
I go in today at 8pm, wait 30 min before anyone would talk to me about why I was there and encounter a soft spoken kid who couldn't figure out what I was asking for. He disappears in the back for a while then comes out with a refurbished OG Evo! They ordered the wrong Darn phone! I was not really surprised by this in retrospect... I then sat there with the manager while he tried to resolve the problem. His solution? I was told the order ticket was canceled (lies, we all know the first girl ordered me an OG Evo even though she held my LTE in her hand and solicited that I rate her well in my followup survey call); He then deactivated my OG evo, reactivated my LTE so he could order one, then tried and failed to re-activate my OG evo to no avail. After 20 min, I told him i knew how to update my profile and to fix it after I get home.
Needless to say, my OG evo is still not activated (he went home leaving me with no phone for yet another day), and my current status is I'm waiting for my factory (s on) new-ish LTE which may or may not be in by friday afternoon. The whole time there was a drawer full of inventory LTE's that they explicitly would not give me despite my hassle. I invited them to let me out of my contract and take their lemon LTE back and was again told no.
At some point in there I tried a few new ROMS and TWRP. I got stuck in a softbrick after an update to one of them ( I believe it was the meanROM ICS v39) which may have been my fault, not sure so no insult is intended. I believe it was a TWRP problem a few people seem to have had I've read. I was able to break the softbrick by getting into to recovery
(vol down and power pressed for 20 seconds then release > then vol down + power for 2 seconds each, 3 times > re-lock > then running the RUU jewel back to stock. Tamper message goes away after that and I was left with ReLocked message. The phone still has ALL of the aforementioned problems (as it did with any ROM I tried). Sorry I can't be much more helpful to the dev's with my descriptions, but it probably wont serve any of you to troubleshoot based off my results with a defective unit. One last thing- I have a wifi issue since day one with the LTE, it takes about 5 seconds to connect to any website the first time, after that everything loads in a snap, but browsing brings back the 5 second problem about every 3rd link I click.
tl;dr
What you should learn:
-Sprint 14 day return policy is no questions asked replacement from inventory provided you return within 13 days.
-Activating a legacy will probably nuke your google voice integration as well as complicate your replacement order.
-my random reboot problem didn't start until after about 1 week and minimum changes to the phone ( I have been doing most of my android stuff with my Nexus 7 tab.)
-Airrave towers die from fluctuating power for a couple hours (like during a tropical storm). Towers in S. Fla. worked for my girls Metro PCS device the whole time, as well as my OG Evo (not connected to service at that point).
-Sprint will NOT send you a replacement phone via post any longer.
-You must return to a Corporate store to get a replacement, and you have to drive back over there once it comes in (make an appointment!)
-You can probably snag a $50 service credit if you threaten to cancel (I've read people getting more).
On an unrelated note:
-(class 10) 32 GB micro sd card on newegg goes for about $20 with shipping, they are $100 at the Sprint outlet.
-$50 otterbox cases are clunky and not my taste, my 'greatshield' case from the egg was < $10 and I like it.
-Screen protectors at sprint are 10x as much dough as online.
If anyone is interested I will try and update this post after I get my new phone (if I get a new phone.) Sprint has gone a long way down, but the competitors are no better so don't be insulted if your one of their good employees. My total estimated lost time over this debacle has been about 4 weeks without a new working phone I already paid for, and 8 hours of driving, and waiting in the store or on the phone. I got kicked out of the store for cursing out the manager who was talking to me like im an imbecilic drone like he is, other than that almost every one else was dumb but well mannered. He actually called me out when I told him I was flying out of town, and work 7 days a week. He actually told me that there are laws that I must be given days off ( insinuating I was lying ). This is pretty ironic considering im a lawyer in this state; I know more than a few of the lurkers here are lawyers too, i'm sure you understand the long hours). His condescension pushed me over the edge, and hes lucky he didn't meet the old me.
Thx to all the Devs on xda for your superb work.
-----------
I really need a sig here::: would love to post thumbs of my legacy hardware, it would be pretty fun going back down memory lane. I honestly miss my treo(s)
Click to expand...
Click to collapse
Nice tirade BTW. But, you did your math wrong. You bought it on thursday, that is day 1. Day14 would therefore be wednesday.
troll?
wolfclan68 said:
Nice tirade BTW. But, you did your math wrong. You bought it on thursday, that is day 1. Day14 would therefore be wednesday.
Click to expand...
Click to collapse
Is this a troll?
Try again, the way the planet Earth works is that you turn one year old on the anniversary of your birth.
I returned to the store 13 days and 18 hours prior to my previous visit.
When considering some potential for illogical ambiguity such as yours,
Sprint should confer benefit of the doubt upon the disadvantaged party (me).
Sprint sold me a lemon, and a monthly plan for equipment guarantee, which makes me a disadvantaged party.
I was also given a receipt with terms of adhesion incorporated into it mentioning 14 days with no clarification of
the intent that the moment the transaction occurred a full day is presumed as having past.
Turns out the Florida Supreme Court agrees with my logic: the day the transaction takes place is not included.
For instance, If I serve you with a lawsuit today, you have 30 days (starting at zero) to respond.
If it had said "return the phone within 30 days of the purchase date", you might have yourself an argument.
"14 days" is a measurement of time that appeared on my contract.
Lets review:
-if I agree to give you one apple a day for 14 days starting on a Thursday you will get your last apple on Wednesday.
-if I agree to give you an apple in 14 days, you will get an apple two Thursdays from now.
Now lets have fun:
suppose today is Thursday
-If I tell you to meet me in Vegas in 7 days, you will expect me next thursday
-if i tell you meet me at my office before I go home in 8 hours, you can add 8 hours to the current time and rely on me leaving at the sum.
suppose its 5pm-
-If you ask me (on a Thursday) to meet you at your office within 336 hours I have until next Thursday at 5pm to comply.
336 hours = 14 days
Now try substituting '336 hours' for the words 'two weeks' or '14 days'; Rational minds work in mysterious ways.
sprint's stated policy
Now that we've covered the basics, dead over to sprint dot com /landings/returns/
within 14 days of activation (day 1 of the 14 days starts when the phone is activated)
Click to expand...
Click to collapse
They even messed it up there!
Day 1 starts when the phone is activated?
That clearly means two different things...
Day one starts and ends when exactly?
Why should a customer have to guess, especially in the 24 hour world of web shopping?
Why not simply state the date which will be the last of the period? I know my library does.
I wonder if anyone else has pondered this problem, oh say 3 years ago on yahoo! answers...
http:/ /answers.yahoo. com/question/index?qid=20090929112655AAk7o1O
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
sgt. slaughter said:
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
Click to expand...
Click to collapse
I tired, I know what you mean too. I had a treo drop dead after a few days and it was about as painless as a phone call and dealing with the return packaging. Unless I seriously missed something, I tried talking to many different people, supervisors, etc.
I called on the 10th day (or if your a sprint employee the 11th) and talked to a rep who told me there is no way for them to send me a phone AT ALL. I argued up to the supervisor, and was told that Sprint has changed its policies quite drastically since the iphone was brought over :facepalm:
Anyway, I believe the new policy is that you HAVE TO take your exchange back to a Sprint corporate store, and have exchanges made there within the 13 days time frame.
Another guy also informed me that if I did a straight up insurance claim on the phone I would have to pay a $200 deductible.
hopeless..... Im calling the store tonight, Im pondering how to stay calm. If the new phone is flawed in any more than minor way and not fixed with an inventory phone, im giving up and will be trying to get out of the ETF and finding a new carrier. Im sure I can get my $200 back out of the virgin hardware. I give them 3 to 1 odds of not screwing something else up.
redwings23 said:
I argued up to the supervisor, and was told that Sprint has changed its policies quite drastically since the iphone was brought over :facepalm:
Click to expand...
Click to collapse
I know you probably don't think you are being condescending, but the fact that you had to argue on your call with customer service makes me think you come across as such.
And while you think Sprint should see you as better than the riff-raff, truth is, your individual account is no different than the millions of other individual Sprint customers. I also have issues with my local Sprint corporate store service techs, but I have nothing but positives for the business customer care department.
Quis89 said:
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I approve this message
via xda premium on my AOKP'd Evo LTE
sgt. slaughter said:
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
Click to expand...
Click to collapse
Yeah I called Sprint one morning because I had no data after updating PRL. Within 10 minutes they were ready to send me a new phone.
I was able to fix it by connecting to a WiFi connection to update and it was fine so I kept my phone. I thought they were more than helpful.
Naters
Sent from my EVO using xda app-developers app
meh
bman3333 said:
I know you probably don't think you are being condescending, but the fact that you had to argue on your call with customer service makes me think you come across as such.
And while you think Sprint should see you as better than the riff-raff, truth is, your individual account is no different than the millions of other individual Sprint customers. I also have issues with my local Sprint corporate store service techs, but I have nothing but positives for the business customer care department.
Click to expand...
Click to collapse
Well, I have some experience with Wisconsin's .. err wisconsinites?... wisconsonians?
Anyway, based on my experience you are making your point because I used the word 'argued'.
Arguing is not mutually exclusive of being a gentleman during the conflict.
I was very nice to the people, I just did not accept their answers. The first girl I talked to, although dim witted, told
me that she did her best and asked me if there was anything else I needed, I told her her answer was unacceptable
to me, and while although not her fault in any way, I would like to talk to the supervisor.
I am a mover, but my main advantage is I can easily relate to all sorts of people, I walk around smiling,
except when people break my stones. If you go out of your way to disrespect me I will shame you publicly.
I don't live in the midwest, but I grew up there. we probably share the same values / character traits.
Just realize that there are other cultures in different parts of the country, and S. Florida is a place where you
can pull over and help a lady change her tire (just because you're a good guy) and she will complain you are
taking to long to do it. (happened to a friend of mine). Down here its 'too good, too stupid". I'm not intimidated
by the Latin bravado, and have found most these boys down here don't know why its a bad Idea to try and
back a hockey player into a corner. The store manager talked trash about me in Spanish while I was standing right there
I knew what he was saying and was not wrong for reacting a certain way. I was definitely not the one being smug there.
Originally Posted by Quis89
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Click to expand...
Click to collapse
I'm oddly uncomfortable with discussing my political leanings here, but I will say I think for myself.
Anyway, there are many problems with your points-
I have been through this process with Sprint and exchanged one a few years back (a new Treo) the 'policies' were
much different then, and I expected the same pleasant results this time around. No Dice.
I was treated well when making a visit to buy a phone, and crapped on once the payment cleared.
Ill remind you that I called sprint within 10 days and they set my appointment up for me!
Nether the phone rep or the store told me there would be any problem until I showed up on day 14
and was forced to sit in the store for about 90 min. and not offered an inventory phone because of 'policy'.
I had the other line hooked up to my dying og evo, and its pretty bad. Ive been using my nexus 7 and
google voice to make calls, since no one could get my google number to ring through to the og.
The policies would have been fine if 3-4 people i met along the way hadn't dropped the ball.
reassuring me on the phone then not coming through after I drive to the store is unacceptable.
You use the word entitlement in a somewhat laughable way-
Why should customers all be treated equally, there are many that need way more than me; picture
my grandmother sitting there asking what an app is. Once a guy goes through the process like I did
There is no reason to consider my problems as the same priority as others. Facts and circumstances
should define policies, not bureaucratic nonsense that ignores the needs of one paying customer.
Sprint has lacked integrity in this respect because I paid fair and square and didn't get what others get. -That's my fault somehow?
That brings me to my second point about 'entitlement' ... I paid and got a bad device, my theory of
entitlement is based on the money I paid. When you pay for a movie ticket you are then entitled to
go in and watch that movie. I ran around for hours based on bad advice and policies. I never asked for
something other customers don't get. All I asked for is what the average customer gets: I pay money
and they give a working phone. If Sprint is going to operate on a buyer beware ethos, judge them
not me.
I understand my words read as condescending, but im not here to make myself sound pleasant.
I tried to lay out the relevant facts in a tone that reflects feelings after a month of not having my new toy, or a working line half that time.
Put yourself in my shoes, and tell yourself this because of bad karma or something.
I wrote all of this in hopes someone will find it personally helpful, I've lurked here for years and wanted to give something useful back to the community.
I was on this board for several hours trying to break my soft-brick and read at least three unanswered threads that were related to my problem.
I figured it was time to be a noob and give a few people a heads up. Im sure a few of you read all this and were surprised about something.
NaterTots said:
Yeah I called Sprint one morning because I had no data after updating PRL. Within 10 minutes they were ready to send me a new phone.
I was able to fix it by connecting to a WiFi connection to update and it was fine so I kept my phone. I thought they were more than helpful.
Naters
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I was in a similar situation years ago. They refused to send me a phone this time, I asked each person why I was treated differently last time and at lease one Sprint phone manager thinks its because "sprint stopped doing that after the Iphone [got ported over.]"
How long ago was your hassle free exchange, i think mine was 2004~ish.
My phone was flashed to Verizon prepaid since November of last year and everything(3g mobile data, text, MMS) and all of a sudden today I got a data call failure error message 89 and the mobile data is not working all of a sudden and my phone can only make calls and text while roaming. Is there something I can do to fix this?
Verizon Wireless send new A-Key and AAA Password to combat flashing
So you know im in a wireless family.
I work at T-Mobile Corporate in Redmond, And my brother in New Jersey at verizon.
I personally use an optimus G SPRINT on Verizon Prepaid, Not that I dont like the T-Mobile speed, But lets be honest coverage sucks.
So the 1.5 to 2.5 MBPS nationwide I get on verizon is better. OK Back on point.
So my brother tells me Verizon is actively trying to combat the MIFI flashed to verizon prepaid, On mulitple fronts.
They have contacted ebay, and ebay sellers have been suspended.
And here is the one that sucks for all of us that use verizon prepaid.... They renew and send a new AAA Key every 4 to 7 days.....
And may also resend or renew the A-Key.
What that means for you if you are a verizon prepaid user and have a flashed phone but not the donor...... You sadly are screwed.
But I'm going to give you an easy fix, I have had to do it now twice.
You can also use QPST build 355 works for me, and copy all the data from the gusto to the other device.
Sadly my brother said they are not doing this targeting phone users, Verizon is not stupid they know people flash phones.
But they are targeting JETPACK and MIFI users.
He says in recent weeks they have seen Prepaid accounts that are using over 80GB of data a month on these supposed GUSTO's
So naturally verizon is now cracking down, This is similar to what Sprint and Boost Mobile did with ERROR 16.
Just giving you a heads up, And to flashers who flash the MiFi devices, Verizon is actively searching Craigslist and eBay, One eBay seller is now being sued by verizon and they found him on Craigslist in Salem, Oregon.
Just be careful, I use about 15GB a month on my Optimus and dont have any issues, Beyond having to reflash the info using the guide above once a week or so.
I also have seen less AAA resets when I keep the ROM Stock, And more resets and having to reflash when I got to a custom rom.
Hope this helps.
Yeah, it's a pain in the ass for sure...I have, let's say, X Amount of flashed phones around the country...and have been racking my brain trying to make sense out of it...and there's definitely theories all over the place but as this gentleman has described, the phones losing 3g is just collateral damage. I will say that less than 20% of my phones seem to be affected...I have found certain areas to be more troublesome than others, but if flashed correctly the data use doesn't even show up on Verizons side...but that's a different discussion all together. I've seen phones that had to have the data reprogrammed only once about 2 months ago & have not been bothered since, some that have only lasted a few hours each time it was done...it's completely up to Verizon at this point - I think they're rolling the keys based off tower output more than on a schedule though...if a particular tower seems to be sucking up a lot of data (because they can see it from an infastructure level) then they roll the keys on everything connected to that tower. I'm sure they're doing it on some sort of schedule as well, but the truth is, out of all of the devices that I have access to and have been logging behavior on, there is no real pattern at this point.
I honestly don't think they'll keep it up though after they find the heavy duty data abusers. Fiscally it will hurt them badly. As an example, in the past month I've moved about 30 customers from VZPP to an alternate carrier...I'm certain it's a safe assumption that I'm probably one of 10,000 (at least) in the US that do this type of thing on the same scale. If each of us move 30 accounts per month, that's 1.5 million per month in lost revenue per month that they're going to sustain just based off my estimate. That's not counting the 5 here, 5 there, couple over there, etc that are DIYers, etc. I'm guessing my estimate is probably very low...but for the sake of argument it's 1.5 Million in revenue a month that they don't have to advertise for, they don't have to provide tech support for, no customer service, no out of pocket cost except maintenance that they already do anyway. The network is still super fast & reliable, so they're nowhere near capacity obviously, so the beancounters at some point are going to have to evaluate which is the lesser of the two evils and I think the key rolling is going to be the greater. If my estimate is correct, that's 18 million per year in recurring revenue that they get on a total "no sweat" deal - I don't care how big a company is, you can't afford that loss.
It's also a safe assumption that they don't care much about the phones...I know, with my own infastructure knowledge, that given a month with their internal network and I could easily identify 80% or more of the flashed phones operating on it and remove them...considering they have a huge team of IT people and endless resources if they wanted them gone, they would be gone.
I honestly believe that this will eventually blow over as long as the flagrant abusers aren't shoving it in their faces and neener neener neenering them to death with the MiFi's which I've even seen for sale "No Bill" style on Amazon...
and people wonder why it's getting harder & harder to get answers, guides, etc from people that frontline this type of thing....hell I've seen laptops for sale on eBay with downloaded software & guides from this very site as well as others on how to flash "Item X" in a complete do it yourself bundle...then people that selfishly made a couple hundred bucks doing it cry because their stuff don't work anymore.
I figured out a couple of alternate ways to combat it very quickly, and some other solutions to keep people in the unlimited plans cheap but am afraid if I share it openly then it's just going to go viral and cause the same problems again...it wouldn't upset me at all if there were a more advanced "pay section" of this site for the serious people to share with each other & keep this type of thing under control. Just a thought.
androidjunkie71 said:
Yeah, it's a pain in the ass for sure...I have, let's say, X Amount of flashed phones around the country...and have been racking my brain trying to make sense out of it...and there's definitely theories all over the place but as this gentleman has described, the phones losing 3g is just collateral damage. I will say that less than 20% of my phones seem to be affected...I have found certain areas to be more troublesome than others, but if flashed correctly the data use doesn't even show up on Verizons side...but that's a different discussion all together. I've seen phones that had to have the data reprogrammed only once about 2 months ago & have not been bothered since, some that have only lasted a few hours each time it was done...it's completely up to Verizon at this point - I think they're rolling the keys based off tower output more than on a schedule though...if a particular tower seems to be sucking up a lot of data (because they can see it from an infastructure level) then they roll the keys on everything connected to that tower. I'm sure they're doing it on some sort of schedule as well, but the truth is, out of all of the devices that I have access to and have been logging behavior on, there is no real pattern at this point.
I honestly don't think they'll keep it up though after they find the heavy duty data abusers. Fiscally it will hurt them badly. As an example, in the past month I've moved about 30 customers from VZPP to an alternate carrier...I'm certain it's a safe assumption that I'm probably one of 10,000 (at least) in the US that do this type of thing on the same scale. If each of us move 30 accounts per month, that's 1.5 million per month in lost revenue per month that they're going to sustain just based off my estimate. That's not counting the 5 here, 5 there, couple over there, etc that are DIYers, etc. I'm guessing my estimate is probably very low...but for the sake of argument it's 1.5 Million in revenue a month that they don't have to advertise for, they don't have to provide tech support for, no customer service, no out of pocket cost except maintenance that they already do anyway. The network is still super fast & reliable, so they're nowhere near capacity obviously, so the beancounters at some point are going to have to evaluate which is the lesser of the two evils and I think the key rolling is going to be the greater. If my estimate is correct, that's 18 million per year in recurring revenue that they get on a total "no sweat" deal - I don't care how big a company is, you can't afford that loss.
It's also a safe assumption that they don't care much about the phones...I know, with my own infastructure knowledge, that given a month with their internal network and I could easily identify 80% or more of the flashed phones operating on it and remove them...considering they have a huge team of IT people and endless resources if they wanted them gone, they would be gone.
I honestly believe that this will eventually blow over as long as the flagrant abusers aren't shoving it in their faces and neener neener neenering them to death with the MiFi's which I've even seen for sale "No Bill" style on Amazon...
and people wonder why it's getting harder & harder to get answers, guides, etc from people that frontline this type of thing....hell I've seen laptops for sale on eBay with downloaded software & guides from this very site as well as others on how to flash "Item X" in a complete do it yourself bundle...then people that selfishly made a couple hundred bucks doing it cry because their stuff don't work anymore.
I figured out a couple of alternate ways to combat it very quickly, and some other solutions to keep people in the unlimited plans cheap but am afraid if I share it openly then it's just going to go viral and cause the same problems again...it wouldn't upset me at all if there were a more advanced "pay section" of this site for the serious people to share with each other & keep this type of thing under control. Just a thought.
Click to expand...
Click to collapse
And your whole point is? This poor individual is trying to find some help and apparently he is not getting anything. Instead you should write a guide on how to extract more data from the Gusto in order to receive the new keys properly. It has happened to me before but speed increased after unlocking the phone. I was on the 35/plan before and it gave me the same error, it lasts for about 2 days and then error 89 shows up, sometimes a day, that was before. I'm unsure why they keep doing this and why isn't the flashed phone getting the new key automatically like the Gusto 2. There must be a way to make this work.
I'm still trying to figure out why Verizon is cracking down on flashed phones when that's clearly more customers.
Sent from my EVO using xda app-developers app
Sprint code
I gota the error 16 code when I obtained s-off. Everything worked but text an call it took me to sprint. I just told the lady I did a hard reset to clear all my data. She said ok you r all set now have a good day. RT away text starting coming thru. I did read the due security with radio firmware. Someone else said it's just a way to log users. Idk myself I due know she ask no questions She already knew why I was calling.
so..mmm, where is the easy fix???
TechSoft said:
What that means for you if you are a verizon prepaid user and have a flashed phone but not the donor...... You sadly are screwed.
But I'm going to give you an easy fix, I have had to do it now twice.
You can also use QPST build 355 works for me, and copy all the data from the gusto to the other device.
I also have seen less AAA resets when I keep the ROM Stock, And more resets and having to reflash when I got to a custom rom.
hope this helps.
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Click to collapse
i have a vzw 3g phone wich i used to pull the data settings and i have the gusto in its package.
so what can I do... how does the easy fix works??
error 8998 unknown fix!
I USED A VERIZON 3G PHONE (a galaxy 1) I changed the esn/meid using dfs .
It went to the activation process.. no data
did factory reset.
Once rebooted I got 3g.
put it on the computer again and using DFS i looked and there was like 6 new PASSWORDS!!!
PAP, PPP, HDR AN, HDR AN LONG , HDR AN PPP AND The ones where the profile is edited.
i simply reflashed my d710 with the new info and got go sms for the mms.
Working good as usual
gigaferz said:
I USED A VERIZON 3G PHONE (a galaxy 1) I changed the esn/meid using dfs .
It went to the activation process.. no data
did factory reset.
Once rebooted I got 3g.
put it on the computer again and using DFS i looked and there was like 6 new PASSWORDS!!!
PAP, PPP, HDR AN, HDR AN LONG , HDR AN PPP AND The ones where the profile is edited.
i simply reflashed my d710 with the new info and got go sms for the mms.
Working good as usual
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Click to collapse
Verizon changed again the passwords.... thanks to my fascinate i got everything again... but the flash doesnt work anymore with my d710 sprint phone... looks like verizon added more security..
im stuck using my old i500...
susy1990 said:
My phone was flashed to Verizon prepaid since November of last year and everything(3g mobile data, text, MMS) and all of a sudden today I got a data call failure error message 89 and the mobile data is not working all of a sudden and my phone can only make calls and text while roaming. Is there something I can do to fix this?
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Click to collapse
I'm on the same boot, i keep getting error 89 and my phone is on roaming, unfortunately i don't have the donor
---------- Post added at 03:32 PM ---------- Previous post was at 03:29 PM ----------
susy1990 said:
My phone was flashed to Verizon prepaid since November of last year and everything(3g mobile data, text, MMS) and all of a sudden today I got a data call failure error message 89 and the mobile data is not working all of a sudden and my phone can only make calls and text while roaming. Is there something I can do to fix this?
Click to expand...
Click to collapse
TechSoft said:
So you know im in a wireless family.
I work at T-Mobile Corporate in Redmond, And my brother in New Jersey at verizon.
I personally use an optimus G SPRINT on Verizon Prepaid, Not that I dont like the T-Mobile speed, But lets be honest coverage sucks.
So the 1.5 to 2.5 MBPS nationwide I get on verizon is better. OK Back on point.
So my brother tells me Verizon is actively trying to combat the MIFI flashed to verizon prepaid, On mulitple fronts.
They have contacted ebay, and ebay sellers have been suspended.
And here is the one that sucks for all of us that use verizon prepaid.... They renew and send a new AAA Key every 4 to 7 days.....
And may also resend or renew the A-Key.
What that means for you if you are a verizon prepaid user and have a flashed phone but not the donor...... You sadly are screwed.
But I'm going to give you an easy fix, I have had to do it now twice.
You can also use QPST build 355 works for me, and copy all the data from the gusto to the other device.
Sadly my brother said they are not doing this targeting phone users, Verizon is not stupid they know people flash phones.
But they are targeting JETPACK and MIFI users.
He says in recent weeks they have seen Prepaid accounts that are using over 80GB of data a month on these supposed GUSTO's
So naturally verizon is now cracking down, This is similar to what Sprint and Boost Mobile did with ERROR 16.
Just giving you a heads up, And to flashers who flash the MiFi devices, Verizon is actively searching Craigslist and eBay, One eBay seller is now being sued by verizon and they found him on Craigslist in Salem, Oregon.
Just be careful, I use about 15GB a month on my Optimus and dont have any issues, Beyond having to reflash the info using the guide above once a week or so.
I also have seen less AAA resets when I keep the ROM Stock, And more resets and having to reflash when I got to a custom rom.
Hope this helps.
Click to expand...
Click to collapse
that's not what the OP asked