So I called Sprint today and they agreed that the pricing change and the way discounts are applied are a material change to the contract. "Sprint reserves the right to change the contract at any time".. Doing so allows us to 'disagree' with the changes by porting our numbers out within a specified amount of time. For me that time is fast approaching. Mar 9 is my deadline. YMMV..
So, I ordered the Droid Razr MAXX... Got one for my wife and got my son a bionic.
That being said, my 3G speeds on sprint were less than 189k. 11-- for ping..
I now have the following devices that I would entertain very fair offers on. They are in EXCELLENT condition and have clean ESN's.
Photon 4G w/ ICS (or I can .sbf it back to stock)
Nexus S 4G
Evo 3D
PM me if you're interested.. I'll be posting up a side by side between the photon and the D-MaXX once I get it (Saturday)...
I'll still lurk cuz you guys are SUPER awesome and we really have a significant lack of drama over here.. not like the original Epic fora..
Take care.. it was a fun ride
pm sent (didn't read you wanted it in a pm
Leaving sprint
I would love to do that too.. leave Sprint.. is march 9th within 60 days or something? I will probably quote part of what you said when I talk to them, if that's alright, and i don't want to be misinformed and poop the bed within the first two minutes of the call. What did they change that allows you to leave? Did you get the ETF waived? Thanks buddy!
topolovich said:
I would love to do that too.. leave Sprint.. is march 9th within 60 days or something? I will probably quote part of what you said when I talk to them, if that's alright, and i don't want to be misinformed and poop the bed within the first two minutes of the call. What did they change that allows you to leave? Did you get the ETF waived? Thanks buddy!
Click to expand...
Click to collapse
you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
I'm one of Sprints biggest supporters and have no issues, but, I see a pattern here. (and thats just the Photon threads!) They need to get off their a** and get off it fast or they will have no customers and be out of business!!
You ask me, they need to fire the VP of Advertising!!!! Sprint has a habit of lying and customers and they are getting tired and pissed.
dsims7_2000 said:
I'm one of Sprints biggest supporters and have no issues, but, I see a pattern here. (and thats just the Photon threads!) They need to get off their a** and get off it fast or they will have no customers and be out of business!!
You ask me, they need to fire the VP of Advertising!!!! Sprint has a habit of lying and customers and they are getting tired and pissed.
Click to expand...
Click to collapse
Again, if my data speeds were close to tolerable, I would stay.. I was setting them up to leave anyway because of the data speeds here. This just makes it easier. If they grandfathered it then there's no way for ppl to just bail IMO...stupid for changing the terms of existing contracts. Their legal dept must not be the best lol
Sent from my MB855 using Tapatalk
Thank you!!
daddymikey1975 said:
you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
Click to expand...
Click to collapse
Thank you soooo much buddy! I appreciate it so much!! Thank you!!
daddymikey1975 said:
you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
Click to expand...
Click to collapse
Is this just for family plans or you think I can give it a shot on my individual plan? I really don't wanna leave Sprint either, but their speeds are just awful. My best friend has just a basic Verizon phone and it's depressing to compare with my Photon. I would be ok with the difference if being with Sprint saves me $30 or so, but now Verizon plan would only be $15'ish a month more? Worth paying I think.
Just curious: Did you try the adjustment suggested here: http://forum.xda-developers.com/showthread.php?t=1204426? I was getting 3G speeds similar to what you report prior to changing the settings as suggested and my speeds are now at least 2x faster.
Last year in NYC Sprint was upgrading towers and speeds sucked. I was dropping calls and had LOS. Now its back to normal pretty much. Depending where I am I get 8-12mbs. The GN may be launched in April, now I must decide to get that or not
Key words are "OPT OUT".
Sprint passed me around like a round robin when I made my call.
The first CSR tried telling me that I had no option, that Sprint reserves the right to do what they want.
When I asked to speak to her supervisor, long delay, which she related to her supervisor having to turn on their system.
Then the "supervisor" came on, tried pulling the same thing on me, and when I didn't back down, and voiced opt out, she checked the system again and said that I had until March 23. I advised her that I would be porting out my numbers today. Then I asked her to send me the packagaing for the damn airave that still doesn't get through a day without powercycling at least twice.
And of course I reiterated the no etf fee's on the phones, and she said yes. Luckily I wasn't sent to retentions!
All I know is that I am getting two Bionics for FREE.
So goodbye Photon, I too will miss you. You were a great first Android phone, and I see good things for you in the future.
gonna miss you guys..
u guys are a great community for the photon ill still be on once in a while see what coming out for the photon but i just got out of my sprint contract not a big poster but like what joker and u guys are doing to the photon will still be on once in a while knowing im giving my girlfriend my photon...
I've been on my Bionic for a little while now.
Phone works great, very comparable to the Mopho.
Driving to the ER on a call, and I looked down and saw my 4GLTE signal bar. My partner also has a Bionic and he reported the same.
I texted my wife, and lo and behold, she has 4G at home.
I live in the boonies in Columbia County, NY. Closest "city" is Hudson.
I went from needing an Sprint Airave just to make phone calls to having a solid 4G experience.
Good luck. Great dev community here.
hey man good luck with the razr. that phone looks pretty sweet. If only sprint had more of a variety of motorola phones. The mopho is an awsome phone but i just love the looks of the razr.
Related
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
Click to expand...
Click to collapse
just get the sero premium. sprint usually has some of the best service. you can't keep that old plan forever mate
lol OWNED by sprint customer service..
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
rugedraw said:
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
Click to expand...
Click to collapse
Agree, op is overreacting to some representative in a few bad mood
jessejames111981 said:
Agree, op is overreacting to some representative in a few bad mood
Click to expand...
Click to collapse
This
...and the grass isn't greener anywhere else, where ya going to run too? the more exspensive att? verizon? or tmobile soon to be att?
some representatives suck for any company, call and try again, and again until someone is cool and works out a deal, i 've been told to screw off by tmobile, only to get sent to a loyalty group a phone call later and ending up with a sweet deal
a csr getting paid 11 bucks an hour was getting over it...hang up...say what an asshole put a smile back on and call again and get it done.
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
So I'm just gonna throw this out there... Hey OP, have you ever had a bad day? Maybe overreacted to someone elses comments or mood? I sure have, and it sounds like that "mean lady" did too. FWIW, I almost never call sprint anymore, the online chat is quicker, more effective, and you can save the transcripts
sounds like a rep with bad mood, just call again. I had the best experience with sprint the last time I called.
You'll never get an Android or any new smart phone on a free and clear plan unless they do like they did with sero (doubtful since they did that was done so long ago with no news of other legacy plans being 'premium'). You'll be stuck with touch pro 2 era phones unless you change plans.
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
Click to expand...
Click to collapse
http://articles.moneycentral.msn.co...l-of-shame-companies-2010.aspx?slide-number=7
They were #1 here. I also here recently had to deal with the BS of having to jump through hoops and talk to multiple people before you guys would do what you said you would. Your customer service may be getting better but it's still nothing to brag about...
Sent from my PC36100 using XDA Premium App
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst..
Click to expand...
Click to collapse
I must say 90% of my dealings with T-Mobile for the past 6 or so years has been amazing.
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
Click to expand...
Click to collapse
Doubt anyone can make that happen for you.
Have you tried converting your plan to SERO-PREMIUM?
Hello,
I have been with Sprint for just over 12 Years. During which time I must say they have actually helped out a great deal on the whole. Indeed, if you are getting nowhere with a particular CSR, hangup and try again.
Due to being with them for so long and because I have always had the flagship Sprint Phone (for many years that was an oxymoron) and Data Plan, I get same price as New Customer Discounts every year. However, I only added the EVO in September going from a Palm Pre.
With the EVO 3D about to be released, I decided I wanted to try and get the Promotional Price now so that I did not have to wait until September for the 3D. The first person I spoke to in Retention was On Hold trying to get approval only for the call to be disconnected. I called right back and was flat out denied and told September 1st would be the earliest. I immediately called back and got the right person and lo and behold I will now be able to get a 3D at Launch Day at the $199 price.
Now that Sprint is no longer doing the Mail in Rebate (oh hells yeah) as of 2 Months ago and the fact that they offer 150 Dollars Trade In for the 4G that the 3D is only going to cost 50 Dollars plus Tax.
It definitely helps to have a good Payment History and to have been there a long time, but I really do think Sprint's Customer Service has been greatly improved over the past few years.
Cheers,
JJ
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
Click to expand...
Click to collapse
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
So how do i go about switching to sero premium?
b0r0b said:
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
Click to expand...
Click to collapse
You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
I don't think you will get it changed to sero-p.
From what I have read you should try and get it changed to the F&C3000 indirect employee plan.
I don't know anything about the plans but this is from a brief search. Also you need to keep trying until you find a rep that is familiar with the plan.
http://www.sprintusers.com/forum/showthread.php?t=207732&page=14
wasupwithuman said:
You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
Click to expand...
Click to collapse
you aren't going to get them to give you the premium 4g data charge for free. Best you can do is get a sero premium plan
edit: email them here and ask:
[email protected]
hi guys and gals and all you trolls : D
http://www.androidcentral.com/leake...and-you-wont?utm_source=ac&utm_medium=twitter
We just got our hands of a copy of the latest Sprint Playbook, and while we were hoping for some more info about the LG Marquee and Kyocera Milano, what we found was a bit, well, different. It seems that in order to stay competitive with Verizon and AT&T (Sprint's words, not ours), some changes are going to be made to several of the perks everyone on Sprint takes for granted.
For starters, the Sprint Premier program is coming to an end. Current members will be hearing from Sprint sometime after Sept. 16 with all the details, but the short version is starting at the beginning of this month, enrollment in the program stopped, and you'll have to use your current (and final) Premier upgrade on or before Dec. 31, 2012. In addition, the other smaller but just as appreciated perks like accessory discounts and annual anniversary gifts end Dec. 31, 2011. Employees have been instructed how to let everyone down easy, but this will sting no matter how you slice it.
Next up, is a major change to Sprint's 30-day=satisfaction guarantee -- it's getting cut by 16 days. Like we've seen other carriers do, Sprint will now be switching to a 14-day return policy. They will still return everything but the restocking fee, you just have a couple weeks less to make up your mind.
Finally, starting Oct. 2, the "New For You" upgrade time is changing from 22 months, down to 20. Cutting the time down by two months is nice, but will hardly take the sting of losing the yearly Premier benefit away.
Nothing good can last forever folks, and as Sprint reminds us, they have to do something to stay competitive. In the end, it's a business and sometimes you have to rob from Peter to pay Paul. We have some relevant pages of the Playbook after the break.
CheesyNutz said:
hi guys and gals and all you trolls : D
http://www.androidcentral.com/leake...and-you-wont?utm_source=ac&utm_medium=twitter
We just got our hands of a copy of the latest Sprint Playbook, and while we were hoping for some more info about the LG Marquee and Kyocera Milano, what we found was a bit, well, different. It seems that in order to stay competitive with Verizon and AT&T (Sprint's words, not ours), some changes are going to be made to several of the perks everyone on Sprint takes for granted.
For starters, the Sprint Premier program is coming to an end. Current members will be hearing from Sprint sometime after Sept. 16 with all the details, but the short version is starting at the beginning of this month, enrollment in the program stopped, and you'll have to use your current (and final) Premier upgrade on or before Dec. 31, 2012. In addition, the other smaller but just as appreciated perks like accessory discounts and annual anniversary gifts end Dec. 31, 2011. Employees have been instructed how to let everyone down easy, but this will sting no matter how you slice it.
Next up, is a major change to Sprint's 30-day=satisfaction guarantee -- it's getting cut by 16 days. Like we've seen other carriers do, Sprint will now be switching to a 14-day return policy. They will still return everything but the restocking fee, you just have a couple weeks less to make up your mind.
Finally, starting Oct. 2, the "New For You" upgrade time is changing from 22 months, down to 20. Cutting the time down by two months is nice, but will hardly take the sting of losing the yearly Premier benefit away.
Nothing good can last forever folks, and as Sprint reminds us, they have to do something to stay competitive. In the end, it's a business and sometimes you have to rob from Peter to pay Paul. We have some relevant pages of the Playbook after the break.
Click to expand...
Click to collapse
I've said it before and I'll say it again: It's about damn time.
Am I happy about this? Not at all. But this was going to happen eventually. Sprint is bleeding money without compare. As long as they continue to offer decent coverage, great prices and fantastic customer service I'm all for it. They need to stay competitive. Not to us, they are already very competitive to us...they need to stay competitive to investors or risk a takeover most likely coming from Verizon.
***** and complain all you want, where you gunna go? T-Mobile? Unlikely. That whole law-suit from the DOJ is nothing but a dog-n-pony show.
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...
Well to stay competitive they say. Really how is offering the same price as the other 2 competitive. owell here comes the throttling not now but soon
(doesnt say that but thats the path). Very disappointed indeed.
zer0-1ne said:
Well to stay competitive they say. Really how is offering the same price as the other 2 competitive. owell here comes the throttling not now but soon
(doesnt say that but thats the path). Very disappointed indeed.
Click to expand...
Click to collapse
Well I'd have to say that Unlimited data plans and Unlimited data plans that are still $10-$20 cheaper than tiered (aka "limited data") plans is still a better deal....
....now they are on the same level with all of other companies for ETF and other "little things."
...and as I said they are already very competitive to us, far more than the other choices (besides the doomed T-Mobile)...but it isn't us they need to convince to not sell-out to Verizon, it's the shareholders....and that benefits us too.
As long as they keep the data unlimited, I could care about the other oerks
So much for upgrading annually that's the only reason i was with them
I am pretty disappointed in this news. I left at&t to come to sprint not just because of price but also because of the perks you get with being premiere. Annual upgrades, discounts on accessories, anniversary gifts, etc.
Yes. Price was nice but going to a company that ties verizon for customer service and appreciates its customers to give them a little something back once in a while really sold me on the idea.
The crappy thing is that just after I signed up for a plan that was sprint premier qualified, they switched to a tiered plan. So I was already like wtf! Not to mention that they also started to charge all smartphones a $10 premium instead of just 4g phones (though that didn't really effect me).
I can see the argument that says sprint needs to stop these perks in order to save a bit of capital in order to invest in the network, but I don't think this is a good move for sprint.
The fact is that sprint used to offer several perks that no other carrier did, and they were cheaper than the others. These extra perks made sprint very attractive. The tradeoff is that their network speeds are noticeably slower than their competitions. Many people take that tradeoff because of those perks.
I am betting that if people lose those perks, and all they are left with is an $8 a month savings, they will go to a more reliable network. This loss of customers will lead to a much greater loss of capital than these perks will. sprint still won't be able to invest in their network when they lose 25% of their customers. I just don't see this as being a a good move when you are trying to standout against the competition.
Sent from my PG86100 using XDA App
Sprint needs to keep something in mind:
Sure, they have unlimited data (for now anyway), but beyond that if they align themselves too closely with Verizon and ATT, they may actually need to provide a reliable fast data service.
Why do I have better data speed when roaming? Because sprints network is pathetic in comparison. And if they align too closely, everyone that has been satisfied with unlimited data and yearly upgrades might start to notice how poor their service really is.
i see people saying sprint has unlimited data this is true ... but for how long changes like this happened to VRW right before the iphone was announced . what finally happened .. data caps . only thing that was helping sprint is unlimited data ..
now that the premiere is gone the upgrade fee is jumping etf is jumping what's going to keep people around ?
surely not the data speeds ..
Another thing...while unlimited data is great and all, only something like 2% of people use even 2GB a month. The fact is that the vast majority of people are good with limited data. the huge data hogs that are all drawn to sprint and leave other networks. This clogs up sprints already lackluster network even more while freeing up a competitors network. plus, since only a small percentage of people come to sprint for the unlimited data plan, that means they really aren't gaining market share. And to make matters even worse the customers they do get aren't really profitable because they are consuming so much data...
Sent from my PG86100 using XDA App
This puts me close to my edge here. Been with sprint for over 10yrs as i was with nextel well before so i was enjoying my premier gold status and yearly upgrades.
This change will greatly make me rethink things when my yr comes up which will be in 2yrs as ill upgrade to whatever next yr while its still valid, and the yr after that will be the deciding factor. If I can't call and negeotiate getting the 2yr upgrade then walking i will likely be doing, and thats what will keep me here, long as i can call in and get the 2yr price ill stick here, first time that doesn't happen ill likely walk.
take away the silver status but **** reward something to the people that have stuck around through thick and thin 10yrs plus and let them upgrade every year!!
CheesyNutz said:
i see people saying sprint has unlimited data this is true ... but for how long changes like this happened to VRW right before the iphone was announced . what finally happened .. data caps . only thing that was helping sprint is unlimited data ..
now that the premiere is gone the upgrade fee is jumping etf is jumping what's going to keep people around ?
surely not the data speeds ..
Click to expand...
Click to collapse
You be trolling hard!!!
You have ATT!
Sent from my PG86100 using Tapatalk
Amd4life said:
As long as they keep the data unlimited...
Click to expand...
Click to collapse
+1
Ditto, I'm still pissed but yeah, I'd drop premier if it meant keeping my data unlimited, Just like it say's in Hesse's dictionary.
I draw the line at the costs & the data.
I love all 12Mbps down of my unlimited data.
so instead of upgrading every year we have to wait 20 months for new upgrades? that's gonna suck ****ing hard for me. really hard. im not one too hang onto a phone for too long. especially this one
Up next, tiered data. I dont know why anyone is surprised...
I understand why Sprint is doing it, but it really pisses me off. I upgraded my plan in July to make my plan cost enough to be a Gold Premiere member and it would take affect next month. Then I would be eligible for an upgrade because I didn't use on for the Evo 3D and planned on using that upgrade to get the Nexus Prime when it comes out. I will be calling Sprint and I will be complaining to see if I can get my upgrade or at least downgrade my plan back to where it was and get my $ back for the 2 months I spent at a higher plan which will probably be 3 by the time I talk to them.
No other carrier offers the yearly upgrade, so this will put Sprint more on par with other carriers. To me it is still the best deal because of unlimited across the board for less than tiered plans with other carriers.
I understand why they would get rid of most of the program but they are WRONG to do that to the 10+ year members......If they don't keep it for us they will bleed MANY of their longtime customers!!!!!! It's just dirty to do this to 10+ year customers!!!!!
Sent from my PG86100 using XDA App
Im a 10 year member too and very upset hearing about this. Im with Sgt Slaughter on this, the day i cant call in and upgrade is probably the day I walk.
Sent from my Evo3D
How useful is unlimited data when you get 100kbs download speeds with full 3G coverage? The only reason I'm with Sprint is because of all these little extra perks that they keep taking away. I've also been with Sprint for over 10 years and it's a real shame. I don't know about everyone else but in my area Sprint's backhaul is so bad that data speeds are absolutely ****! Particularly unusable during peak hours. Most of my friends have Verizon and although their bills are higher, they get awesome data speeds. There's also a rumor that Verizon will be getting LTE in my area soon. If that happens I would happily pay my EFT and sign up with Verizon. I've been waiting for 4G in my area since the release of EVO 4G and there's no plan of them adding it any time soon. I would sign with T-Mobile but they don't even have 3G data in my area. However, that actually might not be a bad idea because I only get 1X speeds on Sprint anyhow.
Soon, all the carriers will be offering very similar services. Sprint increased the ETF, added a few cents to the monthly bill, removed lots of perks they offered to premiere customers etc. With all these changes, how long do you think the unlimited everything plan will last?
Once Sprint upgrades it's 3g network to evdo rev b, that'll be the end of unlimited everything.
Sprint is making some more changes starting early next year. Apparently Family plans are going to lose the extra Employee Discounts, off the second line. We all know Sprint cancelled the discounts off the additional lines (line 3 and up) some time ago.
If you have an Employer Discount, the way it works now, is that you get a Discount (20% for me) on lines 1 & 2, as they billed together as Primary and Secondary. So I get $25.98 off my plan every month with the discount. Effective February the included line TWO, will be split as a separately billed line at $19.99. Line ONE (the Primary) will be $110 as it's own line.
So you will only be getting the Employer Discount off Primary line ONE, which now costs $110. Lines TWO through whatever, will get no discount. My bill will go up an extra $4 basically. Not the end of the world, but just another cut they have implemented. I remember I used to get my Employee discount off all my lines. Just makes you wonder what's next?
http://www.sprintfeed.com/2011/12/s...ing-february-2nd-2012-it-just-might-cost-you/
Damn, that really sucks : (
KB112 said:
Sprint is making some more changes starting early next year. Apparently Family plans are going to lose the extra Employee Discounts, off the second line. We all know Sprint cancelled the discounts off the additional lines some time ago.
If you have an Employer Discount, the way it works now, is that you get a Discount (20% for me) on lines 1 & 2 as they billed together as Primary and Secondary. So I get $25.98 off my plan every month with the discount. Effective February the included line TWO, will be split as a separately billed $19.99 line and line ONE (the Primary) will be $110.
So you will only be getting the Employer Discount off Primary line ONE, which now costs $110. Lines TWO through whatever, will get no discount. My bill will go up an extra $4 basically. Not the end of the world, but just another cut they have implemented. I remember I used to get my Employee discount off all my lines. Just makes you wonder what's next?
http://www.sprintfeed.com/2011/12/s...ing-february-2nd-2012-it-just-might-cost-you/
Click to expand...
Click to collapse
Wth?
That's sucks a lot. Like you said, it's only a couple bucks, but seriously?? This is just getting better and better...
KB112 said:
... Just makes you wonder what's next?
Click to expand...
Click to collapse
While I don't want this but I can say it's gonna be no more unlimited data.
I can honestly see that change coming about, right before they officially roll out LTE. They may let it stay for a while under Grandfathered plans, but if you wanna upgrade...bam there goes unlimited.
Meh...its not like there aren't other options. I wonder if you could use this sudden change of contract as a way out of your contract? I mean after all, it's no longer the family plan you signed up for if they change it, right?
Yes you will be able to. Any change that you can claim adversely affects you financially and they legally can not enforce the ETF as a way out. This includes any change in Billing, whether it be 10 cents more in taxes, or partial Pennies. Any and all increases can be used to get out of your contract without ETF. I have heard of People given a hard time with this from multiple carriers, but in that case it is just talking to the right person.
For anyone given a hard time use this "You have an option here, either allow me to cancel my contract without penalty, or give me your full name, and employee identification number. Transfer me to a supervisor so I can get his/her name and ID. You will be named in my complaint to my state district attorney for breach of fiduciary duty and breach of contractual law. Afterwards if necessary I will retain a lawyer if necessary."
This tells them that they have broken two laws, and are aiding in the broken law if they don't escalate the matter to someone authorized to make decisions on contract releases. If they broke the law and it isn't taken care of you will be sending the matter to your state attorney general who will initiate a class action lawsuit, where the person will be named. State attorney generals really will act on this. On matters that affect many many of their constituents that can reelect them, they love taking and fighting the case. I'd almost guarantee after this threat that they will let you out ETF free. I have used this a dozen times successfully on contracts with carriers and gyms, etc when they broke the law. Works every time. Not a matter of if, just a matter of time
I'm about done with sprint personally. As far as post paid carriers go they are the cheapest. But compare the quality of my service compared to all the prepaid people at work, I'm paying twice what they are paying for the same quality/data speed.. All I have to show for it is a better phone. BTW i played with a galaxy nexus at the mall today, I ran a speed test 16mbs'sec download and 4mbs'sec unload!!!!!
KB112 said:
I can honestly see that change coming about, right before they officially roll out LTE. They may let it stay for a while under Grandfathered plans, but if you wanna upgrade...bam there goes unlimited.
Click to expand...
Click to collapse
Exactly how I see it, but of course... BAM, there goes my loyalty to Sprint.
Drewmungus said:
I'm about done with sprint personally. As far as post paid carriers go they are the cheapest. But compare the quality of my service compared to all the prepaid people at work, I'm paying twice what they are paying for the same quality/data speed.. All I have to show for it is a better phone. BTW i played with a galaxy nexus at the mall today, I ran a speed test 16mbs'sec download and 4mbs'sec unload!!!!!
Click to expand...
Click to collapse
I don't quite follow, how are you paying twice more than people on other carriers?
Ya sprint is really starting to suck. All the stuff they have done this year doesn't justify their crappy network signals. Maybe I should look at closing out and re signing up in my wifes name to get a few free evos.
Sent from my PG86100 using XDA App
Will this change mean we can get out of contract for free? Sprint is starting to suck big time.
DarkManX4lf said:
I don't quite follow, how are you paying twice more than people on other carriers?
Click to expand...
Click to collapse
He's saying postpaid vs prepaid he is paying twice as much
Sent from my PC36100 using xda premium
ckoadiyn said:
He's saying postpaid vs prepaid he is paying twice as much
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Ohhh sprint vs. Prepaid. Got it.
I am trying so hard to hold out until at least the end of 2012 to see if things will improve with sprint as far as better 3g performance and a decent lte foot print but I am really starting to have some serious doubts. It really looks like I may end up having to switch to at&t pretty soon.
themuffinman said:
I am trying so hard to hold out until at least the end of 2012 to see if things will improve with sprint as far as better 3g performance and a decent lte foot print but I am really starting to have some serious doubts. It really looks like I may end up having to switch to at&t pretty soon.
Click to expand...
Click to collapse
Same here. I'll move my family to Verizon or T-MO while I move to prepaid AT&T goodness. That unlocked international Galaxy SII is starting to look better and better...
Afterall, it's literally the best phone out minus the Galaxy Nexus.
In metro detroit the data speeds are so bad that I can't even stream pandora without a 30 second re-buffering between songs. One day i tried to download roam control to force roaming on verizon and it was too slow to even start the download.
Speedtest.net app shows my speed at about 0.05 mbit the vast majority of the time with .3 mbit the max i've really seen and that is at 6:30am when the network is clear. And all this with an extra 10 dollar charge for the privelage.
Unlimted data is a catch 22 for me .. with sprint and using my phone constantly I can never even hit 2gb in a month because its so slow. With verizon i would hit 2gb in a couple days. This employee discount deal may be my excuse to get off of sprint and onto a real provider.
Between my contract and being on my parents contract before that I have probably been with sprint for about 15 years.. the funny thing is I cant ever remember being happy with their service.
DarkManX4lf said:
I don't quite follow, how are you paying twice more than people on other carriers?
Click to expand...
Click to collapse
Because pre paid carriers get unlimited talk text data for about 50 a month. Since sprint is so terrible specially in the data department...its almost worth doing. You can get a pre paid carrier that runs on the Verizon network, so it's a definite option to consider.
What prepaid runs on Verizon?
Rob the plumber said:
What prepaid runs on Verizon?
Click to expand...
Click to collapse
Heya rob, don't quote me but I am ALMOST sure it is track phone.
As a "perk", I receive a 25% discount on our sprint family plan, since my company uses a lot of Sprint phones as company phones. Looks like starting in feb, they are going to change the family plan discount to only the primary line on the plan, not all phones. While this will only change my out of pocket costs by about $5/month, I'm curious if this can be used to get out of my contract early (I have about a year left). Lately sprint QoS has been lacking (dropped calls, unable to make/receive calls, no data, no texting, etc), and I've called Sprint a few times regarding this. I'd like to make a switch to another carrier, but I'm not sure if sprint changing a discount would give me a way out, like if an additional charge was placed on the bill, due to a tax, or some other fee.
http://www.goodandevo.net/2011/12/sprint-to-cut-back-discounts-on-family-plans.html
I was hoping to find if this gives us a way out as well.
I've heard it will but it is just a matter of talking to the right person probably
Sent from my PG86100 using XDA App
Funny. I was able to get my contact on a month to month due to their last TOS change. I should cancel completely, re-sign with new phones, then cancel again in February due to the new change. Then just sell all the phones on Ebay (or here)
Then go to t-mobile. I haven't made it to 2 gigs of data in a single month with sprint at all this year. Actually, I don't think I have at all given their crap speeds.
For real though, when I first signed up with sprint all I could do was talk up their value. All the changes this year have changed my opinion when people ask. I now tell people just to go prepaid or T-Mobile. I haven't left sprint just yet, but I'm inching towards that door.
Sent from my PG86100 using XDA App
im sure it says in the contract that discounts are a privlage and not a right to have i doubt u can get out of it etf free cause u prolly agreed to pay the full amount in the contract just flash the verizon prl and enjoy good service till they cancle you
http://www.landofdroid.com/2011/sprint-rumoured-to-be-adjusting-discount-rules-on-shared-accounts/
they do a great job showing the specific legal terminology and wording
However, here is the key phrase to keep in your arsenal: “If a change we make to the Agreement is material and has a material adverse effect.“
This change is obviously material and the adverse effect is as it relates to you. They cannot tell you that this is not adversely effecting you as you are paying the bill, not them. They further provide you with the terminology to use when contact Customer Care: “specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made.“
Click to expand...
Click to collapse
do you have to cancel all your lines? or can you simply cut off a one of the family lines?
No1ustad said:
do you have to cancel all your lines? or can you simply cut off a one of the family lines?
Click to expand...
Click to collapse
As I understand it, with Sprint when you manage to find a way out of ETF they don't make you cancel your service, they just null your contract and leave you on a month to month. So you can take advantage of one these opportunities, and sit on it until/if they piss you off enough to leave them.
if they do really let you get off contract and still stay month to month that would be awesome as I want to do just that. anyone do this before?
I'd like some more info on this. Not liking Sprint at all atm.
Sent from my PG86100 using XDA App
Same ^
Sent from my S-off'd 3VO
I am thinking about coming to Verizon. I am on Sprint now with 2 lines with data on both. Because of a recent billing change I can get out of my contract until Saturday, March 10th. Sprint has went downhill in my area over the past year or so, but their prices are still good. I am looking to get a discount of some sort to help deal with the price difference. I will be getting 2 smartphones with data (likely used month to month at first until newer phones come out). I work for a small electrical contractor in a small town so I won't be eligible for a employee discount. Is there any tricks I can use to get a discount? Maybe somebody else's work email or something like that? If anybody knows anything please post or PM me with details/ link to thread/ anything. Thanks
I don't plan on signing a contract immediately because I would like to wait on HTC's next big phone. I have had the Evo3d since launch day and am a smartphone junky, so I don't think I could handle such similar phones for almost 3 consecutive years with no upgrade. I would like to go ahead and sign a contract now, use a used phone in the meantime and have an upgrade waiting on me when I get ready to use it, but the customer sales rep for Verizon said that wasnt possible. If anybody has any input, info, or advice please help me out. I have to swap carriers and get my 2 numbers ported before the end of the day Saturday, or I'm stuck with Sprint for another 14-16 months...That would be AWEFUL!
Thanks!
Can't you terminate your contract with sprint, but just stay on month to month without the contract?
getting discounts here isnt as easy as it was on sprint. i came from sprint, all you needed was an email and you were set. here they want proof of employment or if they use email, they send confirmation to that email from what ive seen. not to your own email. but those are few companies that do that so its harder. lol
Sent from my ADR6425LVW using Tapatalk
con247 said:
Can't you terminate your contract with sprint, but just stay on month to month without the contract?
Click to expand...
Click to collapse
No.. What they do is waive the ETFs AFTER you've ported out in a case like this.
Trust me.. they more than pushed me out last month with their attitude about the whole thing.
Sprint did indeed go downhill and while it is cheaper and truly unlimited.. you AREN'T getting what you're paying for anymore. VZWs 3G speeds blow away sprints and let's not even talk about 4G because it's night and day too. Sprint isn't even going to expand their current 4G network (wimax) because of the soured relationship with Clear. Oh and by the way... my 4G works just as fast indoors as it does outdoors. After 9 years with sprint that contract change was the final straw.
Make sure you get in during the double data deal because i'm not sure i would be comfy with a 2GB monthly cap.
con247 said:
Can't you terminate your contract with sprint, but just stay on month to month without the contract?
Click to expand...
Click to collapse
unfortunately not. The guy I talked to said I have to be off the network completely by March 10th or I am stuck for the remainder of my contact. I have read that a few were allowed to go month to month and many that had 30 days after they called, but the rep told me it is 30 days from the February billing cycle. I just found out about this today and called right after work. So I have basically 3 days to have my numbers ported over to Verizon or I am out of luck.
Anybody have an account with no discount for 2 lines, 700 minutes, unlimited text, and 2gb(4gb under promotion) on both? If so what does it end up being after all taxes, surcharges, etc? I pay $167.XX on Sprint right now, and really hope Verizon can keep it under $200.
What if you port to att or verizon off contract? Then just port the number back to sprint off contract.
con247 said:
What if you port to att or verizon off contract? Then just port the number back to sprint off contract.
Click to expand...
Click to collapse
Somehow I think that would be a nightmare-ish idea.. especially if the OP needs his line for work.
If you need to port that quick you'll also need to do an in-store purchase. I think $167 for the package you stated is probably close to doable. You'll also get much more friendly/helpful customer service with verizon. Playing devil's advocate you should also be aware that verizon's mobile to mobile only includes other VZW customers unlike sprints any mobile to mobile.
con247 said:
What if you port to att or verizon off contract? Then just port the number back to sprint off contract.
Click to expand...
Click to collapse
That sound very tempting to try, but just sounds risky. I know I have read somewhere that if you cancel your contract on Sprint and come back within 30 days that you basically are just on your same old contract again. I maybe wrong, or whoever said it may have been wrong, I don't remember where I read it. But if someone has experience doing something like this I would love to here about it. It would at least get me through until HTC releases a quad core, or s4 based phone.
Clay333 said:
That sound very tempting to try, but just sounds risky. I know I have read somewhere that if you cancel your contract on Sprint and come back within 30 days that you basically are just on your same old contract again. I maybe wrong, or whoever said it may have been wrong, I don't remember where I read it. But if someone has experience doing something like this I would love to here about it. It would at least get me through until HTC releases a quad core, or s4 based phone.
Click to expand...
Click to collapse
If you like HTC phones like i do.. just compare the specs of the verizon phones to the sprint phones (htc->htc). You'll see that verizon has much better specs on the phones than sprint too.
dottat said:
Somehow I think that would be a nightmare-ish idea.. especially if the OP needs his line for work.
If you need to port that quick you'll also need to do an in-store purchase. I think $167 for the package you stated is probably close to doable. You'll also get much more friendly/helpful customer service with verizon. Playing devil's advocate you should also be aware that verizon's mobile to mobile only includes other VZW customers unlike sprints any mobile to mobile.
Click to expand...
Click to collapse
The on network mobile to mobile is now problem, because 90% of the people around here have Verizon anyway. The package I put together online was about $173 (before taxes and surcharges) , but I think I had insurance for 2 rezounds for that price.
dottat said:
If you like HTC phones like i do.. just compare the specs of the verizon phones to the sprint phones (htc->htc). You'll see that verizon has much better specs on the phones than sprint too.
Click to expand...
Click to collapse
I have to disagree. My Evo3d is very similar to my coworker's rezound . It has basically the same processor only .3ghz slower, same amount or RAM, same screen size, QHD screen vs 720p (the difference is honestly not noticeable when held side by side) and it came out about 4 months before. Don't get me wrong I really like the Rezound, but I feel it hardly has much better specs, slightly better specs at most.
That's what originally drew me to Sprint, they get the hottest phones first, and low monthly costs. But their service has let me down recently.
Please don't take offense to this post, I mean no disrespect
Well if it's close.. I would say to you exactly what I told my wife when I dropped Sprint. Sprint has done NOTHING to keep my account. They have not done anything with their local infrastructure. They never respond to trouble tickets. Their status quo really sucked bad.
Verizon on the other hand, has done extensive network upgrades and is very responsive to any problem you have.