Hello everyone, I am having a strange problem with my HTC Droid DNA. I searched around and cannot find this problem anywhere else. Last night I noticed my phone was off and figured it had lost all charge so I plugged it in to charge, left it there for a few minutes and turned it on again. When I turned it on, it displayed the white htc boot screen, then turned off again and rebooted again to the white htc screen (this goes on and on). The strange thing is that this happens only when connected to the wall power outlet. When I connect it to my PC it powers on and works fine until I disconnect it (it turns off again when I do that). The other problem I notice is that even when the phone is on and connected to the PC, it does not reproduce any sound at all (no ringtone, music, does not play videos, etc..). Also, my phone is STOCK and has never had any mods on it at all. It has android 4.1.1, software version 2.04.605.271ORD, KERNEL 3.4.10-GA02D2C6 [email protected] #1 SMP PREEMPT, BASEBAND 1.01.01.01 10
Has anyone ever had this problem or know how to fix this? I would be forever grateful if you guys could help me with this...
majincamz said:
Hello everyone, I am having a strange problem with my HTC Droid DNA. I searched around and cannot find this problem anywhere else. Last night I noticed my phone was off and figured it had lost all charge so I plugged it in to charge, left it there for a few minutes and turned it on again. When I turned it on, it displayed the white htc boot screen, then turned off again and rebooted again to the white htc screen (this goes on and on). The strange thing is that this happens only when connected to the wall power outlet. When I connect it to my PC it powers on and works fine until I disconnect it (it turns off again when I do that). The other problem I notice is that even when the phone is on and connected to the PC, it does not reproduce any sound at all (no ringtone, music, does not play videos, etc..). Also, my phone is STOCK and has never had any mods on it at all. It has android 4.1.1, software version 2.04.605.271ORD, KERNEL 3.4.10-GA02D2C6 [email protected] #1 SMP PREEMPT, BASEBAND 1.01.01.01 10
Has anyone ever had this problem or know how to fix this? I would be forever grateful if you guys could help me with this...
Click to expand...
Click to collapse
Troubleshooting the Phone : I Understand that you are not Rooted, locked, and s-on .
1- Call vzw tech support and ask for a replacement. But Do first before call VZW a Reset Phone*. ( setting>back up & Reset>reset phone )
2- are you with Verizon Wireless, if so you should be notified for a new OTA Update available (you are outdated with software 2.04 )
however it should not prevent the phone to run well.
3- Are you using the original usb cable when connect the phone to the power wall outlet ( have you check the outlet power supply if it is good)
4- are you able to charge your phone on your Computer through usb cable. (try different USB port)
majincamz said:
Hello everyone, I am having a strange problem with my HTC Droid DNA. I searched around and cannot find this problem anywhere else. Last night I noticed my phone was off and figured it had lost all charge so I plugged it in to charge, left it there for a few minutes and turned it on again. When I turned it on, it displayed the white htc boot screen, then turned off again and rebooted again to the white htc screen (this goes on and on). The strange thing is that this happens only when connected to the wall power outlet. When I connect it to my PC it powers on and works fine until I disconnect it (it turns off again when I do that). The other problem I notice is that even when the phone is on and connected to the PC, it does not reproduce any sound at all (no ringtone, music, does not play videos, etc..). Also, my phone is STOCK and has never had any mods on it at all. It has android 4.1.1, software version 2.04.605.271ORD, KERNEL 3.4.10-GA02D2C6 [email protected] #1 SMP PREEMPT, BASEBAND 1.01.01.01 10
Has anyone ever had this problem or know how to fix this? I would be forever grateful if you guys could help me with this...
Click to expand...
Click to collapse
You could always try this:
adb reboot bootloader > bootloader> factory reset
That might clear anything that messed up. seeing as youve never done anything to it, it just might work.
jake.corey.jacobs said:
You could always try this:
adb reboot bootloader > bootloader> factory reset
That might clear anything that messed up. seeing as youve never done anything to it, it just might work.
Click to expand...
Click to collapse
Yeap! but the guy is a new member, first post, he never touch, root or mod his dna so he will need likely with your suggestion the proper adb installation guidance to start using adb. so thought browser to him his phone is more appropriate and easy when the results are the same when you are DNA Stock.
= setting=back up & reset>Reset phone . profit:cyclops:
finanandroid said:
Yeap! but the guy is a new member, first post, he never touch, root or mod his dna so he will need likely with your suggestion the proper adb installation guidance to start using adb. so thought browser to him his phone is more appropriate and easy when the results are the same when you are DNA Stock.
= setting=back up & reset>Reset phone . profit:cyclops:
Click to expand...
Click to collapse
I sent him a pm with a link to the minimal adb and fastboot and told him id help him do whatever, but I don't know his knowledge level about android to begin with so.
jake.corey.jacobs said:
I sent him a pm with a link to the minimal adb and fastboot and told him id help him do whatever, but I don't know his knowledge level about android to begin with so.
Click to expand...
Click to collapse
That's so nice of you sir.:good:
finanandroid said:
Troubleshooting the Phone : I Understand that you are not Rooted, locked, and s-on .
1- Call vzw tech support and ask for a replacement. But Do first before call VZW a Reset Phone*. ( setting>back up & Reset>reset phone )
2- are you with Verizon Wireless, if so you should be notified for a new OTA Update available (you are outdated with software 2.04 )
however it should not prevent the phone to run well.
3- Are you using the original usb cable when connect the phone to the power wall outlet ( have you check the outlet power supply if it is good)
4- are you able to charge your phone on your Computer through usb cable. (try different USB port)
Click to expand...
Click to collapse
Hello and thank you for all for your help. Just so you guys know, the phone does charge when plugged in to my computer, I am using the original usb cable and power outlet, I am not with Verizon or in USA ( I bought the phone through ebay and unlocked). I tried every solution that has been posted by everyone so far and nothing. I do not have such advanced levels of adb, but I followed the guide to installing adb and reseting back to factory did not work. The phone has 100% battery level but once I remove it from the computer, the phone screen goes black, I can tell the screen is still on but everything goes black, then the htc white boot screen appears, it goes black again and it loops between the htc white boot screen and black screen on and on. Is this a software issue? Or is it possible it might be hardware (since no audio is able to be played either)?
Reset Phone
majincamz said:
Hello and thank you for all for your help. Just so you guys know, the phone does charge when plugged in to my computer, I am using the original usb cable and power outlet, I am not with Verizon or in USA ( I bought the phone through ebay and unlocked). I tried every solution that has been posted by everyone so far and nothing. I do not have such advanced levels of adb, but I followed the guide to installing adb and reseting back to factory did not work. The phone has 100% battery level but once I remove it from the computer, the phone screen goes black, I can tell the screen is still on but everything goes black, then the htc white boot screen appears, it goes black again and it loops between the htc white boot screen and black screen on and on. Is this a software issue? Or is it possible it might be hardware (since no audio is able to be played either)?
Click to expand...
Click to collapse
Could be a hardware problem, hard to tell, perform a Factory reset*
copy your media files to the computer before Reset phone
From a Home screen, select Apps ( Apps icon located at the bottom).
Select Settings.
Note If the app icon is missing, select App menu filter (located at the top) then select All apps.
Select Backup & reset.
Select Reset phone.
Note If presented, enter the current passcode or draw the unlock pattern.
Select Reset phone.
Select OK.
Note Allow up to 10 minutes for the factory data reset and reboot processes to complete.
finanandroid said:
Troubleshooting the Phone : I Understand that you are not Rooted, locked, and s-on .
1- Call vzw tech support and ask for a replacement. But Do first before call VZW a Reset Phone*. ( setting>back up & Reset>reset phone )
2- are you with Verizon Wireless, if so you should be notified for a new OTA Update available (you are outdated with software 2.04 )
however it should not prevent the phone to run well.
3- Are you using the original usb cable when connect the phone to the power wall outlet ( have you check the outlet power supply if it is good)
4- are you able to charge your phone on your Computer through usb cable. (try different USB port)
Click to expand...
Click to collapse
finanandroid said:
Could be a hardware problem, hard to tell, perform a Factory reset*
copy your media files to the computer before Reset phone
From a Home screen, select Apps ( Apps icon located at the bottom).
Select Settings.
Note If the app icon is missing, select App menu filter (located at the top) then select All apps.
Select Backup & reset.
Select Reset phone.
Note If presented, enter the current passcode or draw the unlock pattern.
Select Reset phone.
Select OK.
Note Allow up to 10 minutes for the factory data reset and reboot processes to complete.
Click to expand...
Click to collapse
Done all that and no success
I believe it's a hardware problem and the phone is probably under warranty so I would call htc tell them what's going on and see if they can help you out. It shouldn't be an issue.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Jaggar345 said:
I believe it's a hardware problem and the phone is probably under warranty so I would call htc tell them what's going on and see if they can help you out. It shouldn't be an issue.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Like I said before, I dont think I could get help if it were under warranty since i bought it used off ebay and have no receipt for it. Which part of the hardware do you think might be causing this problem? Maybe i could take a look and see the internals for my self...
..............................................
turn phone off and connect to a wall outlet then press and hold the power button while holding volume up and down and the same time for two minutes or until phone powers on htc says this can fix a magnitude of issues worth a try
I'll try that and will reply soon
thanks
it didn't work
Try this you guys. Turn off your phone completely and then just plug it into the wall charger. The orange charging led should turn on. Let it sit for about 2 hours or until it turns green. Then while keeping it connected turn on the phone.
silvania34 said:
Try this you guys. Turn off your phone completely and then just plug it into the wall charger. The orange charging led should turn on. Let it sit for about 2 hours or until it turns green. Then while keeping it connected turn on the phone.
Click to expand...
Click to collapse
I already did with no luck
how long have you had the device ? possible you bought a bad device unless over time these devices cant take the heat of the processor as this phone is beast and can easily die for heat or anything really a hard bump or fall can cause hardware issues
Related
Hi. The phone application was not functioning well and the F/C dialog showed up. I powered off the phone and from that point, the phone won't turn on.
The battery was fully charged before this happened.
When I press the power button, the phone vibrates for half a second, the screen brightens up but does not show anything but a black screen.
I removed SIM and SD cards, removed the battery and performed the above steps but nothing happened.
I also tried to put on the charger to see what's going on. Once I plug the charger, the phone's screen brightens but shows only blank (even without pressing the power button)
When connected to the charger, the green light for charging is on for some minutes, then goes off automatically.
I tried to connect it to the PC, and PC Companion finds the device as usually. It even shows the dialog on the pc screen to mount the device.
I tried a hard reset, but does not work
On some point, the sony logo appeared and then a dialog saying: "sorry process system is not responding". The first time I pressed Force Close and the phone turned off. Immediately after that, the phone turned on and showed the exact message. I pressed "Wait" but nothing happened in the next 15 minutes.
I called Sony's support center and they suggested a software update. Did the process exactly as it should, but again, even after the software update the screen shows nothing but black. It is all the time brightened for some reason.
I tried to turn off the phone for some time by removing the battery, but as soon as I put the battery back on, the phone's screen brightens and stays that way forever.
The phone was functioning perfectly up until this issue. The only application I had installed apart from some games, was AWDLauncher. On the screen I had only a TASK widget and a battery status widget.
The phone is 3 months old and has been always in perfect condition.
ANY help would be appreciated!!!!
Many Thanks
Try to format phone with this method hope it should work as it seems the issue is with OS only ..
http://forum.xda-developers.com/showthread.php?t=717949
Many thanks for the prompt reply. I will try to do so and let you know how it goes!
o0k00l said:
Try to format phone with this method hope it should work as it seems the issue is with OS only ..
Click to expand...
Click to collapse
I tried the steps found in the link you gave me, but I couldn't go any further after step no (5) from the tutorial, as it would require to enable Debugging mode and I cannot access the OS (since the device won't turn on).
Is there a way to format all the contents of the device and have them replaced by running SEUS (as it always says that my device is up to date now)?
Was it this:
http://www.sonyericsson.com/cws/sup.../detailed/updateservice/xperiax10?cc=gb&lc=en
That Sony Ericsson told you to do?
If not, use that.
Download it, follow the steps when it says you have the latest version, press "Install Anyway".
Hope this works.
Hi itTim. thanks for the response
this is what i did but no improvement at all ((
Sounds like you broke your LCD screen somehow.
That would suck because I broke mine and it cost me $200 to fix.
Hi Hypercore.
Yes that could be the problem. The thing is that I always took rally good care of the phone, always carried in a leather pouch and never droped it. How sensitive is this lcd anyway?? Did you notice any cracks on your lcd or was the problem simillar to mine?
Thanks
When you turn on the phone does the lcd backlight turn on?
If so, look for any faint lines of color (usually a hairline size). If you see any of those then your screen is cracked.
the backlight is on, but there are no lines of colour on the lcd screen.
another weird thing is that the green light on the top blinks one or two times every time i put on the battery. even if the phone is off, once I insert the battery turns on automatically after a couple of seconds.
If all else fails you could try to flash back to your original fw with the tools here:
ht tp://forum.xda-developers.com/showthread.php?t=683793
AyDee said:
If all else fails you could try to flash back to your original fw with the tools here:
ht tp://forum.xda-developers.com/showthread.php?t=683793
Click to expand...
Click to collapse
That won't do anything.
I had almost the same issue. Nothing worked. But, when I removed the battery and left it for a day (24h) without it, it just started working again. Still working without issues..
Good luck!
Devtone said:
I had almost the same issue. Nothing worked. But, when I removed the battery and left it for a day (24h) without it, it just started working again. Still working without issues..
Good luck!
Click to expand...
Click to collapse
Phones are very wierd pieces of technology. I once bricked my k610i and that's a phone that's supposed to be impossible to un-brick, but out of nowhere a month or so later i picked it up, hit power and it turned on perfectly. Made no sense at all, but it worked.
Taking the battery out for a long time probably took all the electrical charges from it (kind of like how a computer power supply / monitor can hold power charges) and reset your handset.
Hypercore said:
Phones are very wierd pieces of technology. I once bricked my k610i and that's a phone that's supposed to be impossible to un-brick, but out of nowhere a month or so later i picked it up, hit power and it turned on perfectly. Made no sense at all, but it worked.
Taking the battery out for a long time probably took all the electrical charges from it (kind of like how a computer power supply / monitor can hold power charges) and reset your handset.
Click to expand...
Click to collapse
Indeed. It could be a frozen chip, memory fault, power-regulator and so on.
Hypercore said:
That won't do anything.
Click to expand...
Click to collapse
Ah, debug mode needed- I see now
tasaki said:
I tried the steps found in the link you gave me, but I couldn't go any further after step no (5) from the tutorial, as it would require to enable Debugging mode and I cannot access the OS (since the device won't turn on).
Is there a way to format all the contents of the device and have them replaced by running SEUS (as it always says that my device is up to date now)?
Click to expand...
Click to collapse
if you have done this and did not worked , then it is the LCD.
send it to workshop and check it there.
Guys i Really need the solve of this problem , my xperia has blank screen now without backlight and the phone completely doesn't work . when i put the battery and prees the switch botton it gives me 3 red signals , i've updated and hard reset but it didn't work , and btw the LCD is fine , any idea. did removing the battery worked???? . please answer
After a looooot of time since my latest post, finally my Xperia came back to life. There was a battery failure which means the phone was ok all the time. Weird thing is that the led light showed that the battery was charging ok. I removed the battery and after a lot of time it is working ok again. This was really really odd.
FYI for anyone else that gets this issue.
I just had this for the past hour after trying to change my baseband....could not get it back for anything.
What I did finally try was run another baseband via flash tool, connected to usb and it started flashing....after flash phone powered on again...yeah I agree with everyone, that is freaking scary when it happens.
I was downgrading from 4.0.4 to 2.3.5 and while flashing with RSDlite the battery suddely went down and it showed failure.
Since then I am not able to turn my phone on, nor even in the menu which shows the option of AP Fastboot.
When I plugin into the computer, it shows a white LED and nothing else. What should I do?
rahulwadhwani said:
I was downgrading from 4.0.4 to 2.3.5 and while flashing with RSDlite the battery suddely went down and it showed failure.
Since then I am not able to turn my phone on, nor even in the menu which shows the option of AP Fastboot.
When I plugin into the computer, it shows a white LED and nothing else. What should I do?
Click to expand...
Click to collapse
I have been seeing many threads here. One of them suggested to charge in AP fastboot mode using the buttons but that didn't work for me. I am yet to try the cable method.
Is there any other way out?
Guys, I cannot understand why users are trying to flash with low battery again and again. The problem is already known well, am I right?
So, put your device on the charger, NOT TO THE PC. Wait a while and check if it's charging. Maybe you are able to put the device into the fastboot mode only for a short moment, there you can shut it down pressing the power button shortly. The you should be able to charge it normally. If not, try a factory cable. AND at least: READ THE FORUMS!!!
Edit: And do NOT charge it with your PC! It will only charge with you charger.
dtrail1 said:
Guys, I cannot understand why users are trying to flash with low battery again and again. The problem is already known well, am I right?
So, put your device on the charger, NOT TO THE PC. Wait a while and check if it's charging. Maybe you are able to put the device into the fastboot mode only for a short moment, there you can shut it down pressing the power button shortly. The you should be able to charge it normally. If not, try a factory cable. AND at least: READ THE FORUMS!!!
Edit: And do NOT charge it with your PC! It will only charge with you charger.
Click to expand...
Click to collapse
My phone automatically boots in the fastboot mode and it shows battery low. I am not able to charge it.
I have been reading the forums and all the stuff I found is not working, that's why I made this new thread.
I think from fb mode press vol down and power.This should turn off and you may be able to charge. If not either get a factory lead made or make on yourself
ethan21 said:
I think from fb mode press vol down and power.This should turn off and you may be able to charge. If not either get a factory lead made or make on yourself
Click to expand...
Click to collapse
it is not charging, is there any other way other than getting a factory lead or making one?
rahulwadhwani said:
it is not charging, is there any other way other than getting a factory lead or making one?
Click to expand...
Click to collapse
doubt it, ive been trying endless methods to try make it work as waiting for factory cable from ebay is gonna be like 20-25working days, not counting the despatch of the item after 3 business days of payment being received. god that is soooooo long 4 me!! arghhhh
You'll need a factory cable to flash a new rom in order to charge ur razr. Do a factory cable forum search.
Don't be scared by the name, it's just a modified cable you do by yourself.
Good luck
Sent from my XT910 using Tapatalk 2
I screwed something up trying to flash. I get back up sometimes but
Now my phone no longer charges. It also shows signal but cant
Do anything unless on wifi. I cant flash anything else to this phone.
I think it still charging in fastboot mode but it takes longer time. Try to charge it (in fastboot mode) for 3-4 hours. It works for me.
Sent from my iPad using Tapatalk HD
rahulwadhwani said:
it is not charging, is there any other way other than getting a factory lead or making one?
Click to expand...
Click to collapse
No I think it is looking like going on e bay or getting one made locally either by yourself or electronics shop
I have given my phone in a Motorola Service Centre. I will get it back next week, so now I just have to wait!
rahulwadhwani said:
I was downgrading from 4.0.4 to 2.3.5 and while flashing with RSDlite the battery suddely went down and it showed failure.
Since then I am not able to turn my phone on, nor even in the menu which shows the option of AP Fastboot.
When I plugin into the computer, it shows a white LED and nothing else. What should I do?
Click to expand...
Click to collapse
You just buy the factory cable.it can solved the issue. just PM me.
I have had this Atrix 4g for about a year now and it has worked fine. I did a factory reset on the phone because I was giving it to my girlfriend. After the reset the phone would start up in fastboot (without me turning it on). While it was on i installed all the apps set up her motoblur account but once i needed to reboot the phone it would be another factory reset. Everything would be erased and it would fastboot again. I tried to turn fastboot off but I wasn't able to. I rebooted it a couple of times trying to fix it. Even tried another factory reset but using the bootloader (holding the vol - + PWR) and resetting from there. I looked for many solutions online but to no avail. Now the phone won't even turn on. When i plug it in to a charger the LED turns on (green) but it is completely unresponsive. I was running the latest software that was available for the phone (gingerbread 2.3.4 i think). I left it on charge for a day, and it wont work either. Right now I have it plugged into my USB and the green LED is on but it is completely un responsive. Any help or advice to what is going on?
Any help is much appreciated
Thanks
MacMarkus said:
I have had this Atrix 4g for about a year now and it has worked fine. I did a factory reset on the phone because I was giving it to my girlfriend. After the reset the phone would start up in fastboot (without me turning it on). While it was on i installed all the apps set up her motoblur account but once i needed to reboot the phone it would be another factory reset. Everything would be erased and it would fastboot again. I tried to turn fastboot off but I wasn't able to. I rebooted it a couple of times trying to fix it. Even tried another factory reset but using the bootloader (holding the vol - + PWR) and resetting from there. I looked for many solutions online but to no avail. Now the phone won't even turn on. When i plug it in to a charger the LED turns on (green) but it is completely unresponsive. I was running the latest software that was available for the phone (gingerbread 2.3.4 i think). I left it on charge for a day, and it wont work either. Right now I have it plugged into my USB and the green LED is on but it is completely un responsive. Any help or advice to what is going on?
Any help is much appreciated
Thanks
Click to expand...
Click to collapse
I read in some forum that the problem is the sleep of death. Sometimes i have that problem and the only solution is to make a combo of pulling out the battery and connect/disconnect the charge, suddenly it boots.
Some people said that the problem is that the atrix doesn't read well the level of the battery, but it's still surely unknown
joelorona said:
I read in some forum that the problem is the sleep of death. Sometimes i have that problem and the only solution is to make a combo of pulling out the battery and connect/disconnect the charge, suddenly it boots.
Some people said that the problem is that the atrix doesn't read well the level of the battery, but it's still surely unknown
Click to expand...
Click to collapse
I have heard about that, and I have tried that MANY times, at least 50+. Would it be worth it to buy a new battery perhaps or is it a problem with the phone itself?
MacMarkus said:
I have heard about that, and I have tried that MANY times, at least 50+. Would it be worth it to buy a new battery perhaps or is it a problem with the phone itself?
Click to expand...
Click to collapse
I can't say that maybe the battery is the problem because i don't k ow the conditions of it, but you can try to charge it with an external wall charger and see what happens.
In my case i was sure that my battery was full because i charged it before the combo.
Anoter thing i noticed while the process was that sometimes my phone doesnt boot if it has the back cover on, i had to remove sometimes to turn it on, maybe there is a piece of hardware failing in ny device
Update; Rangercaptain and 440bro suggested the power switch or the usb port may be the problem.
I dismantled the phone and got my ohm-meter, the power button's circuit is opening and closing as it should between pressed and depressed.
Furthermore I tested the usb port for conductivity at each pin, from the side of the usb cable that would normally connect to the pc all the way through the 'charging flex ribbon' to the phones PCB. all connections are good.
Editing this post as I try new things i find or the things i try that people suggest.
Currently my Note will not boot into recovery or it's ROM, I was running a version of Slimbean.
I can get it to go into download mode via the volume down + power key but I can not for life of me get any pc to recognize it via usb.
I have tried Odin, Adb, and Heimdall with five or six different versions of Samsung USB drivers, Version #'s 1.5.14.0, 1.4.6.0, as well as the drivers listed in the Note 'Super thread' ATT I717 v1_3_2200_0 and two other sets of drivers that did not have version numbers listed, but came from other XDA USB problem posts. I have also tried the Google drivers from the Android SDK.
I have done all this on two different pc's and different usb cables. I've read other problem threads about this and tried most of those suggestions I.E. Uninstall old drivers, reboot, install new ones, reboot, turn off internet, plug in phone. Nada, no sign of the device being recognized at all.
I've tried the 'adb devices' command while the device was in download mode, the command returns nothing.
the USB port still works so far as i can tell, if you plug it in to a charger or the pc the phone will try to boot like it usually does if it's powered off and you plug it in and the phone had been charging fine before this issue, so i've no reason to suspect a bad port.
I have however encountered this USB problem before even while the note was stock and functioning with it not being recognizable over USB, I eventually gave up and it's what caused me to install a ROM on it in the first place because i couldn't get the official android updates with Kies (they require a usb connection).
Would a USB jig be of any benefit in this situation? After searching through XDA forums and the like that's the only thing that seems like it may work but i haven't tried. I'm unclear if it will be of any benefit because the device can already access the ODIN downloading screen.
All in all I've been working on this for about 12 hours so far, so it's possible i may have forgotten something I've tried but i'll update if i remember anything significant.
Finally I'm aware there are two similar threads currently running on the XDA note troubleshooting forums,"Is my note bricked?" and "can't enter download mode" I am also watching them and trying anything that looks relevant but elected to make a new post as my problem is slightly different in that I can access the download screen. If you posted anything there that you think may have applied here, you don't have to re-post. I'll have tried it.
Your power button is stuck.
rangercaptain said:
Your power button is stuck.
Click to expand...
Click to collapse
Thanks, I should clarify that the reboot cycle is not indefinite though. it'll give the boot vibration 6-8 times with a few seconds in between each vibration and then stop trying to boot. It also doesn't cycle every time, just occasionally. The other times it will give the vibration only once and then do nothing till you hold the power button down again as if you were trying to turn it on.
It will also stay in the downloading mode until i manually hold the power button down, so the power button is functioning correctly.
morthicius said:
. . . so the power button is functioning correctly.
Click to expand...
Click to collapse
If you say so.
Take out the sim and sd card.
I have tried removing the SD card and SIM card as well. Makes no noticeable difference.
I can also add that the USB port still works so far as i can tell, if you plug it in to a charger or the pc the phone will try to boot like it usually does if it's powered off and you plug it in.
I can dismantle the phone and check the power button if you're fairly convinced that's what it is but it really responds exactly like you would expect. The press and return feels fine and the way the device responds to it also feels fine.
Yeah I'm pretty sure it's a stuck power button. If the phone is off and you plug in usb, or charger it should NOT startup by itself. If it does it's most definitely a stuck power button. So I'm guessing your phone is no longer covered by warranty?
Before you go tearing apart the phone try this first. Take off the battery cover and where the power button is you'll see a lil outline. Flick this area with your finger a few times. Flick it hard enough to mildly hurt your finger but not the phone. I had to do this for a while till I got a new note. If that doesn't help take it apart at your own risk.
440bro said:
Yeah I'm pretty sure it's a stuck power button. If the phone is off and you plug in usb, or charger it should NOT startup by itself. If it does it's most definitely a stuck power button. So I'm guessing your phone is no longer covered by warranty?
Click to expand...
Click to collapse
It has always started up on its own when you plug it in, at least if it's out of charge. Of that I'm certain. I've had the phone a year and a half or so now. It may not boot up on it's own if you just manually shut it off and plug in a charger though. I don't recall ever trying that scenario directly. It could also be a functionality Slimbean added if stock phones don't do it.
I did just try your flick trick though, thanks. No change.
Just as another example on the power button, I can take the battery out and put it back in and the phone will do nothing until i hold the power button down a few seconds, only then does it do the the "i'm trying to boot" vibration.
Damn I was really hoping the flick trick worked for you like it did me. If you decide to take the back of the phone off, try flicking again anyways before you completely disassemble it. Once you disassemble it, there really isn't much you can do power button wise other than replace it. I'll attach a pic of the power button area for ya. I have one already torn down.
If it's not your power button, I wonder if it's your usb charger port on the phone.... That's an easier part to replace if it is.
I do feel like the USB port is a possibility, even despite my saying it appears to work. is it possible for the port to be damaged in such a way that it still allows the phone to be charged but not establish a data connection? When the phone went brick yesterday It had pretty much just finished fully charging. I had disconnected it from the charger used it a little bit, set it down when it still at about 98% battery life. Around 10 minutes later I got a text message, it made the god awful slimbean text tone (i hate that tone) I went to check it, turned on the display it then repeated the incoming text message tone about five more times in quick succession, locked up, and then died never to return.
I have had the phone apart before because i'm a curious cat, and didn't really mind voiding a warranty.
The only things that would make me skeptical of it being a usb port problem is. 1: It was charging fine and 2: the symptoms at least of the reboot problem itself are leaning towards a software issue the Slimbean install has never really worked great, and would crash and reboot probably twice a day.
Just because the button works doesn't mean it isn't stuck. I've only saved about ten phones by helping the owner to understand the cause of the reboots.
The fact that you already opened the phone increases the chance its the button. Because you said it rebooted on stock or custom ROMs eliminated software. Because your phone charges normally and is recognized by a pc shows its not the usb port.
But hey, what do I know. . .
morthicius said:
Editing this post as I try new things i find or the things i try that people suggest.
Currently my Note is in a reboot cycle, it will not load the ROM or go into recovery mode. I was running a version of Slimbean.
I can get it to go into download mode via the volume down + power key but I can not for life of me get any pc to recognize it via usb.
Click to expand...
Click to collapse
rangercaptain said:
Just because the button works doesn't mean it isn't stuck. I've only saved about ten phones by helping the owner to understand the cause of the reboots.
The fact that you already opened the phone increases the chance its the button. Because you said it rebooted on stock or custom ROMs eliminated software. Because your phone charges normally and is recognized by a pc shows its not the usb port.
But hey, what do I know. . .
Click to expand...
Click to collapse
He has more than one problem. He can NOT get a pc to recognize it. I missed it first too and had to re-read it a few times. So it could be the port, or the power button.
I think your options are....
-Find a repair center nearby
-Send it in for repair
-Find out which part is cheaper and replace that yourself first.
Sounds good. The usb port is cheap and easy and while the bezel is off you can verify the power button isn't stuck in its hole in the bezel.
Because he flashed a custom ROM from a stock ROM I took that to mean he had to connect to a pc through the usb port, either to Odin flash a recovery or Odin flash Slimbean. And he can still charge it. And data cables go bad, removing drivers doesn't take them out of memory, etc. So usb port isn't 100% bad for sure, but you're right, its a cheap, easy repair.
rangercaptain said:
Just because the button works doesn't mean it isn't stuck. I've only saved about ten phones by helping the owner to understand the cause of the reboots.
The fact that you already opened the phone increases the chance its the button. Because you said it rebooted on stock or custom ROMs eliminated software. Because your phone charges normally and is recognized by a pc shows its not the usb port.
But hey, what do I know. . .
Click to expand...
Click to collapse
If the button is 'stuck' it implies that the it's either stuck engaged or disengaged correct?
If that were true and lets say it were stuck engaged, the power button should be acting as if it is pressed. Which at first would make sense when i say it reboot cycles. It however does not make sense that i can get into download mode and the phone never shuts off until I hit the power button.
It also does not make sense that if i pull the battery out and put it back in the phone does nothing. until i hit the power button. If it were stuck engaged the phone would immediately try to boot when i put the battery back in.
The rom has also been on it for awhile now, 6 months? So i don't exactly remember the processes i went through but i know i never got kies or odin to recognize it. And Yeah, pc wont recognize it now even tryin two different pcs, one of which has never had a samsung device connected to it.
That said I wont rule the power button out either, Is there a good way to check the power button with a multimeter?
I should also say I have the phone apart now so i could at least do external checks of the power button since you both thought it was a possibility, externally it looks fine the actual button inside the case (the little white button the big silver one hits) acts fine but the circuit inside could still be screwed i suppose, which is why i ask about a meter test.
Ultimately I think you're both right though, I'm just going to have order a replacement button and port. Start with the port since it's easier, and if that doesn't enable me to connect it to the pc to flash it try the button too.
Since you mention the ROM, it is possible to have a bad download, flash the ROM, and get into a bootloop. The usual cure for that is a re-download of the ROM, wipe caches, wipe system, and flash fresh ROM.
The sticking power button is a common fault of Samsung phones. Its not broken, but it just gets a little out of alignment in its hole in the bezel. If you already wiggled and snapped, you would have noticed a difference in the phone's behavior, unless there's lint under it.
I think you have your plan -- replace the usb port, and check the button while the phone is without the bezel.
The usb port is on ebay and there is a Youtube video for the process. Everything is here:
http://forum.xda-developers.com/showthread.php?p=28247335
Good luck.
Thanks for the Help Ranger and 440.
Update; Rangercaptain and 440bro suggested the power switch or the usb port may be the problem.
I dismantled the phone and got my ohm-meter, the power button's circuit is opening and closing as it should between pressed and depressed.
Furthermore I tested the usb port for conductivity at each pin, from the side of the usb cable that would normally connect to the pc all the way through the 'charging flex ribbon' to the phones PCB. all connections are good.
I'm going to try the phone tonight on a friends PC. Who doesn't have another note but at least has a Samsung Gs2 and 3 that connect to Kies and see if i can get it to establish a connection.
If anybody else has any ideas on troubleshooting the connection between the device and a PC i'm all ears.
Good luck!
440bro said:
Good luck!
Click to expand...
Click to collapse
Well interestingly, when i hooked it up to the friends pc (using one of the same usb cables i already had) not only did his pc recognize it, the phone also booted up immediately. with 15% battery life remaining.
Strange strange.
Hi to all the XDA community,
It looks like that I am a new member but I have been for several year on XDA (but I lost all the log in details).
The problems I am facing is with a Samsung J6 that my mother in law gave me because one morning didn't show anything on the screen. These are the steps I did:
1. Screen is black, first thought lets charge it. I kept on the charger for ages. When I got back home I was sure that the phone is fully charged (it shows it on my usb hub). Tried to switch it on - Result, nothing is coming up to the screen
2. Hard reset by pressing power button and volume up or down - Result, nothing is coming up to the screen
3. Connect the phone on a laptop to check if the laptop recognises it. The laptop is doing the noise that something is connected and start installing drivers. Seconds later the device disconnected and connected again and this loop of connection and disconnection is happening for ever -Result nothing, only question marks.
4. Thought that is a hardware failure and since the screen doesn't shows anything I bought a new screen. I didn't by an OLED, I bough the cheap one. - Result, nothing is coming up to the new screen
5. I disconnected the battery and install the screen again connect the battery and try the same steps 1 & 2. - Results the same as the steps 1 & 2.
For me it looks like that the phone is bricked (I forgot to mention that my mother in law gave it to someone else before she pass the phone to me, no trust ) and the other guy probably tried to change the ROM or something similar. The boot loop that the phone is doing when I connected on my laptop is not normal (noise of connection and after 1sec noise of disconnection).
Additionally, I am not sure if the screen is working and I am on dilemma, do I have to return the screen to the seller of keep it until find out what is the problem with the phone. Maybe the screen is the faulty part that cause another issue. When I connect the phone on the laptop without the screen is doing the boot loop noise of connection/disconnection. I found out that when the phone is connected on the laptop and I press the power button the disconnection noise is delayed by couple more seconds.
Any help or guidance will be more than welcome.
Obtain the Stock image for your fone from samsung, load it into the version of Odin they suggest, but dont start it yet.
Disconnect fone from pc, and turn it off.
Start Odin flashing
plug fone in
Mb a few steps dif since I last flashed a samsung, but this will fix your fone.
Make sure you got the samsung driver installed in your pc
Pachacouti said:
Obtain the Stock image for your fone from samsung, load it into the version of Odin they suggest, but dont start it yet.
Disconnect fone from pc, and turn it off.
Start Odin flashing
plug fone in
Mb a few steps dif since I last flashed a samsung, but this will fix your fone.
Make sure you got the samsung driver installed in your pc
Click to expand...
Click to collapse
Thanks for your response.
Samsung drivers are already installed.
The problem that I am encountering is that I can put the phone on download mode. Firstly because I can't see anyhting on the screen and secondly because my laptops can see the device. I tried different cables too but nothing worked.
Since the phone cannot be recognised by the PC, the Odin app cannot see it either.