I was bought a LGOG ATT model from US, it was working with full battery but suddenly in on condition, it goes blank and not able to on again.
when i insert power cable/charger cable it shows only stable red light (it is not flashing).
also i open the phone and removed the battery and then plug it with charger but still it shows stable red light (without battery).
as i m not able to switch on so not able to go in download mode or any thing else.
is it perm bricked???
arunkarnwal1981 said:
I was bought a LGOG ATT model from US, it was working with full battery but suddenly in on condition, it goes blank and not able to on again.
when i insert power cable/charger cable it shows only stable red light (it is not flashing).
also i open the phone and removed the battery and then plug it with charger but still it shows stable red light (without battery).
as i m not able to switch on so not able to go in download mode or any thing else.
is it perm bricked???
Click to expand...
Click to collapse
I would do the battery remove again, leave it disconnected for at least 10 minutes. With no battery and no charger connected, press the power button for 10 seconds, then let it rest.
Make absolutely sure that you did not damage the connector for the battery to the motherboard. With no power cord, reconnect battery and try to boot. If a 10 minute battery pull doesn't work, it may indeed be bricked.
The phone can act very strange and then go completely normal forever also, some people have left it plugged in for hours with the red light and it magically began to work again. Best of luck.
[r.]GimP said:
I would do the battery remove again, leave it disconnected for at least 10 minutes. With no battery and no charger connected, press the power button for 10 seconds, then let it rest.
Make absolutely sure that you did not damage the connector for the battery to the motherboard. With no power cord, reconnect battery and try to boot. If a 10 minute battery pull doesn't work, it may indeed be bricked.
The phone can act very strange and then go completely normal forever also, some people have left it plugged in for hours with the red light and it magically began to work again. Best of luck.
Click to expand...
Click to collapse
thanks for reply. i will sure do this.
[r.]GimP said:
I would do the battery remove again, leave it disconnected for at least 10 minutes. With no battery and no charger connected, press the power button for 10 seconds, then let it rest.
Make absolutely sure that you did not damage the connector for the battery to the motherboard. With no power cord, reconnect battery and try to boot. If a 10 minute battery pull doesn't work, it may indeed be bricked.
The phone can act very strange and then go completely normal forever also, some people have left it plugged in for hours with the red light and it magically began to work again. Best of luck.
Click to expand...
Click to collapse
Thanks a lot for your great suggestion, now my LGOG is again in working order
:angel::angel::angel::angel::angel:.
[r.]GimP said:
I would do the battery remove again, leave it disconnected for at least 10 minutes. With no battery and no charger connected, press the power button for 10 seconds, then let it rest.
Make absolutely sure that you did not damage the connector for the battery to the motherboard. With no power cord, reconnect battery and try to boot. If a 10 minute battery pull doesn't work, it may indeed be bricked.
The phone can act very strange and then go completely normal forever also, some people have left it plugged in for hours with the red light and it magically began to work again. Best of luck.
Click to expand...
Click to collapse
one problem, after starting the phone, i was tried to LGNPST to restore it back ATT stock ICS but it stuck at 85% with error : faile to write partition 525312th sector. and now only able to go in download mode directly???
arunkarnwal1981 said:
one problem, after starting the phone, i was tried to LGNPST to restore it back ATT stock ICS but it stuck at 85% with error : faile to write partition 525312th sector. and now only able to go in download mode directly???
Click to expand...
Click to collapse
I haven't used LGNPST but I understand that it does get stuck at 85%, from what I have read.
A lot of others on this forum have experience with flashing, try searching or asking someone. Glad your phone powers on again.
Same Problem
I know this thread is quite old but I didn't want to bother anyone by posting another thread about the exact same problem. Anyways, my phone is behaving in the exact same way as the OP's and I have tried the aforementioned fix to no avail. I know this is a bit of a toss up but does anybody have any other ideas?
Related
okay so i have a hd2 with 2.08 hspl and everything as of yesterday after my 2.12 radio flash everything worked fin. but when i started charging it i noticed it didnt show the usb connection when it charges. well it had 9% left and i fell asleep i wont up and it was completely off. im pretty sure the radio disabled the charging ability or whatever when i took my dad to the airport at 4 i looked up a little bit and saw i should take the battery out for awhile then try? i did that and i got it to bootloader with USB but it wont sync. i then reset it and tried to turn it on it started to turn on then died i think the battery is dead cuz of this whole radio thing
so i guess my question is how do i fix it? do i need to install a Rilphone.dll? or go back to my old radio? if so how do i go back to my old radio. then again i could be all wrong
***update i got it into bootloader with usb again im going to leave it for awhile and see if i can get a charge***
****update 2, i guess i can charge it enough in bootloader mode, so how do i enable charging again so i dont have to charge in only bootloader mode?****
No need to go to boot loader to charge. Just keep the phone switched off and charge your phone. The LED will come up in a few seconds. Leave it to charge full till it becomes green as usual. Try putting your device in boot loader & flash YOUR REGION STOCK ROM. Then flash any custom ROM if you wish.
you sure? cuz it never charged before when it was plugged in normally, it just went till it died
take the battery out, plug in USB, then re apply battery. It should shortly begin to charge without trying to turn itself on (which it does if you simply plug usb in whilst battery is in.)
I doubt it was the radio, i'd be more inclined to think you
1 - bent a battery pin
or
2 - faulty hardware.
wait bent battery pin that would make alot more sense.
*checking pins*
it seems as if the middle one (ground) is bent up a little i pushed it down so that it was touching the battery and it worked. im just curious if it broke completely is it possible to replace these?
Courageousunicorn said:
wait bent battery pin that would make alot more sense.
*checking pins*
it seems as if the middle one (ground) is bent up a little i pushed it down so that it was touching the battery and it worked. im just curious if it broke completely is it possible to replace these?
Click to expand...
Click to collapse
Looks like it would be a crazy tight solder job if it did, probably just as easy to get the whole device replaced.
My Easy Fix
So my phone HD2 will not turn on or charge when plugged it in. I was freaking out. 2 days without, until i found a thread that told me to take out the battery. Hold down and press the Red power button for 30 seconds. While holding it down put battery back in.. careful you are connecting battery pins to battery when doing this. Then plug back into the wall power not PC. Walah like magic MY once bricked T-Mobile turned back on. ( worked after the 6th try)
Best of Luck.
orimarjr69 said:
So my phone HD2 will not turn on or charge when plugged it in. I was freaking out. 2 days without, until i found a thread that told me to take out the battery. Hold down and press the Red power button for 30 seconds. While holding it down put battery back in.. careful you are connecting battery pins to battery when doing this. Then plug back into the wall power not PC. Walah like magic MY once bricked T-Mobile turned back on. ( worked after the 6th try)
Best of Luck.
Click to expand...
Click to collapse
Thanks for sharing this info. this trick worked for me too.
The phone went past the boot screen n showed me windows mobile logo.
It did restart again once or twice. Then I kept the power button *pressed* continuosly till the phone booted up completely
sorta helped
orimarjr69 said:
So my phone HD2 will not turn on or charge when plugged it in. I was freaking out. 2 days without, until i found a thread that told me to take out the battery. Hold down and press the Red power button for 30 seconds. While holding it down put battery back in.. careful you are connecting battery pins to battery when doing this. Then plug back into the wall power not PC. Walah like magic MY once bricked T-Mobile turned back on. ( worked after the 6th try)
Best of Luck.
Click to expand...
Click to collapse
I received a HD2 in a trade, and it was set up for android. I couldnt charge it, and when I turned it off.. it would just restart by itself... so i thought maybe if I put WM6.5 back on it, it would fix it, nope. This trick DID fix my charging issue, but unfortunately, NOT its restarting when I turn it off. So.. anyone have thoughts on that? lol
My Rezound is broken
I unlocked and de-sensed it, but that was when the unlock first came out and it's been working fine since, so I don't thing that's the problem.
The phone won't come on, and when I plug it in the charge light doesn't even come on. If I leave it plugged in, then take the battery out and put it back in the charge light comes on for a few seconds, then turns off.
I was at a new years party the night before and I may have laid down on top of it while it was in my pocket, but the water sensors are fine, and I don't remember it ever getting wet.
I notice there are a lot of connections between the phone and the back cover. Is it possible that something could be bent and these connections aren't being made, so the phone refuses to do anything? I tried putting wires across them where they would normally be connected, but it didn't seem to help.
So what do you guys think? Is there something else I can try? I guess if it's totally broken then they can't tell that it's unlocked, so I could try getting a replacement :/
First off, I wouldn't have put any wire across any of the antenna leads like that. Second, if the phone is not coming on with the cover off then you may have another problem. The phone should turn on without the cover. You just wouldn't have signal.
My opinion, try another batter if you know anyone who has one. Or maybe go to your VZW store and see if they will let you use one of theirs. If the battery/phone is too hot the LED will blink orange, once it is cool enough, or full enough to turn on/charge again it will become solid. The fact you get an indication when there is no battery leads me to believe there may be a problem with the battery itself.
with the phone off, pull the battery for several minutes. Then put it back in and plug it in to the charger. Do not try and turn the phone on. If the charge light comes on and stays on, just let it charge for a few hours until it turns green.
I've read of rezounds dying from the battery going completely out. Screws it up somehow. Verizon also has thunderbolt external chargers for 5 bucks. You could use that to charge the battery (it fits), then try and turn it on. If it still won't turn on after charging, put the battery in and try and boot into the bootloader menu (power on and vol down at the same time), from there you can restore your nandroid or flash another ROM if it will boot to it.
I tried leaving the battery out for a few minutes, and then for the rest of the day. No dice in either case. I'll try to get an external charger tomorrow :/
Thanks for the ideas, I'll let you know how it goes.
Mine died overnight. Same symptoms, charging light for a few seconds then nothing. I plugged it in, let it sit for a while (didn't time it, but not more than 15 minutes). Unplugged it, then: held power, volume up and volume down all at the same time. It booted up, as soon as the screen came on, I plugged it back into the charger. Running fine now. Hope this helps someone else.
Went to Verizon today. I bought another battery and ordered an external charger. Swapped in the new battery and the phone started right up
Now I just hope I didn't screw anything up messing with the antenna contacts :/
ministroni said:
Went to Verizon today. I bought another battery and ordered an external charger. Swapped in the new battery and the phone started right up
Now I just hope I didn't screw anything up messing with the antenna contacts :/
Click to expand...
Click to collapse
After getting the new battery, does the orange LED come on while charging the phone when powered off? I replaced my battery after having the same problem and now the orange light does not stay on while the phone is charging when it is powered off. I guess it's no big deal, but it bothers me.
flie4wtguy said:
After getting the new battery, does the orange LED come on while charging the phone when powered off? I replaced my battery after having the same problem and now the orange light does not stay on while the phone is charging when it is powered off. I guess it's no big deal, but it bothers me.
Click to expand...
Click to collapse
Yeah, it still works just fine. I turned it off just now and then plugged it in to check and the charging light came on immediately.
Maybe the battery is faulty or you got a thunderbolt battery by mistake and the phone is confused? Otherwise I have no clue why that would happen :/
I have them same problem. My phone is completely dead, won't turn on and a orange light comes on for 3 seconds and goes away and nothing happens. What do I need to do?
Sounds like your battery died. Pull the battery and let it sit for a few, then try to boot it back up and plug it in immediately.
I was reading a thread about this last night on RootzWiki. Dude did a lot of testing, came to find out it was ClockWorkMOD keeping a completely dead battery from charging at all. Is that the recovery you have? If so, I would put AmonRa on, try that.
Agreed, almost definitely a dead battery. You can try this:
1) Take out the battery and put it back in
2) Hold down power and volume down to enter the bootloader
3) Immediately plug the phone in and leave it there for 10 minutes or so
4) Reboot the phone now that you have enough power to make it through booting
This should work as long as your battery is completely dead.
My suggestion for the future though is to buy an external charger and a second battery. That's what I did, and now any time I accidentally let my battery die I just swap it out and I'm good to go at 100% while the other one recharges. Also an external charger is the easiest way to fix this if your battery is too dead for the above method.
ministroni said:
Went to Verizon today. I bought another battery and ordered an external charger. Swapped in the new battery and the phone started right up
Now I just hope I didn't screw anything up messing with the antenna contacts :/
Click to expand...
Click to collapse
Also, remember that if you are using Clockwork Recovery for some reason that makes the phone not charge when its powered down. I had the similar issue where i couldnt get it to charge or come on at all, i put in a battery from my TBolt and it turned right on, switched Recovery to Amon Ra (Blue one, not the Red one) and from there it charged no problem!
worked...
slim6596 said:
Mine died overnight. Same symptoms, charging light for a few seconds then nothing. I plugged it in, let it sit for a while (didn't time it, but not more than 15 minutes). Unplugged it, then: held power, volume up and volume down all at the same time. It booted up, as soon as the screen came on, I plugged it back into the charger. Running fine now. Hope this helps someone else.
Click to expand...
Click to collapse
this worked for me! thank you!! also to come to think of it, the problem happened after installing clockworkmod recovery. so there certainly seems to be a connection
slim6596 said:
Mine died overnight. Same symptoms, charging light for a few seconds then nothing. I plugged it in, let it sit for a while (didn't time it, but not more than 15 minutes). Unplugged it, then: held power, volume up and volume down all at the same time. It booted up, as soon as the screen came on, I plugged it back into the charger. Running fine now. Hope this helps someone else.
Click to expand...
Click to collapse
This absolutely helped me! I'm really liking this Rezound I picked up but the damn thing is also just very temperamental in general. Still a fantastic underrated device overall though.
My wifes d2g did that once. I ended up taking an old charger, stripping the ends off and taping it to the contacts on the battery for 30 minutes. It charged it up and after that it would charge thru the phone again. A lot cheaper than a new battery.
Sent from my ADR6425LVW using xda app-developers app
Hi everyone,
I have search in many topics and didn't find the answer of my problem.
It has starts with my Rom (Omega v19.1) which has suddenly decided to failed the com.android.phone process. After tried many issues, I finally decided to bring my phone back to old parameters : first flash siyah kernel then flash Criskelo-Servan V12 Rom.
But when I have flashed Siyah Kernel (using CWM), the Siyah logo was just "flashing", like blinking.
Few minutes after, the battery was fully empty. There was no way to restart the phone, even in Download mode which shows me the "Low battery. Can't Download" text. If i just plug the battery, it shows the battery logo fully empty with the ring (the same when your computer is lagging), which isn't turning.
By quiclky testing in a store with another GSII, Download mode was working, so my battery seems to be too weak to restart.
I have tried MichalAmrs method, it doesn't work, by plugging to a Computer or to the wall.
MichaelAmrs said:
Try this-
Take out the battery, then press and hold the ON button for 7-10 seconds (the longer the better). Reinsert the battery, then press ON button to start it. This is a soft reset, and wipes the temporary memory and empties all remaining power in the circuits. This helps on many phones and even laptops that won't start properly or show anything on screen.
If this does not work, try the next step. Again, do as above. But after inserting the battery, do not turn the phone on, but press and hold the ON button and the HOME button at the same time for 7-10 seconds. This is a hard reset, and works best if done after a soft reset. Just be sure the battery has at least some juice in it and isn't empty. If possible, try with another battery if this does not work.
Click to expand...
Click to collapse
Someone has an issue ? I thought that flash siyah kernel again using Download mode (with another battery) could solve my problem, but I am not sure it will brings the battery back.
Thanks for reading
i would try getting a new battery to see if the battery or phone is the problem
I would borrow the battery from that other SII for a minute and check if my batt is dead or the usb flex is busted.
Sent from the little guy
Back again,
I have bought a new official battery (2000mAh).
When I plug my phone I can now see the charging logo during few minutes (before, I could just see it 20 seconds). But the phone still not charging, and the Download mode also give me the same message "low battery. Can't Download".
So ... what is the problem ? I know it's not very common ...
feeza said:
Back again,
I have bought a new official battery (2000mAh).
When I plug my phone I can now see the charging logo during few minutes (before, I could just see it 20 seconds). But the phone still not charging, and the Download mode also give me the same message "low battery. Can't Download".
So ... what is the problem ? I know it's not very common ...
Click to expand...
Click to collapse
Faulty chip. Try it manually charging.
Warranty? Claim warranty.
No Warranty? Service Center.
gastonw said:
. Try it manually charging.
.
Click to expand...
Click to collapse
How to ?
Transplant your battery into a working device and charge it.
Sent from my digital submersible hovercraft.
The phone is unrooted. And as the title says, whenever I try to boot the phone it goes to the charging screen. The phone is unplugged, though.
Then the following happens: it loads the battery data, battery is shown how charged it is, the dots at the bottom turn on and off one after another, at the 3rd dot, the phone turns off. Repeat.
The only way of turning my phone on is trying to put the charger in and hope to god it recognizes it, really charging it and thus making me able to boot up. Or I've to push Volume Down + Home + Power and then cancel (making the phone restart itself), which does boot up the phone correctly for some reason.
I've turned battery percentage on in the statusbar at the top of the phone, and sometimes it keeps saying unplug the charger when at 100%, so I do and it keeps saying that for 15-30 minutes after. Then I try to restart the phone (not turn off and on) and then the battery dropped to 60-80%?
Finally, when the battery is "fully charged" the screen is flickering until I pull the charger out.
What I've tried so far: rebooting, turning it off and on, pulling the battery out and putting it back in, trying a different battery.
What I'm still planning on doing: Restocking the phone through Odin, or bring it to a repair service but I would try to hold off to that.
Has anyone experienced this before and how do I fix it?
Zyvron said:
The phone is unrooted. And as the title says, whenever I try to boot the phone it goes to the charging screen. The phone is unplugged, though.
Then the following happens: it loads the battery data, battery is shown how charged it is, the dots at the bottom turn on and off one after another, at the 3rd dot, the phone turns off. Repeat.
The only way of turning my phone on is trying to put the charger in and hope to god it recognizes it, really charging it and thus making me able to boot up. Or I've to push Volume Down + Home + Power and then cancel (making the phone restart itself), which does boot up the phone correctly for some reason.
I've turned battery percentage on in the statusbar at the top of the phone, and sometimes it keeps saying unplug the charger when at 100%, so I do and it keeps saying that for 15-30 minutes after. Then I try to restart the phone (not turn off and on) and then the battery dropped to 60-80%?
Finally, when the battery is "fully charged" the screen is flickering until I pull the charger out.
What I've tried so far: rebooting, turning it off and on, pulling the battery out and putting it back in, trying a different battery.
What I'm still planning on doing: Restocking the phone through Odin, or bring it to a repair service but I would try to hold off to that.
Has anyone experienced this before and how do I fix it?
Click to expand...
Click to collapse
This might be your case:
http://forum.xda-developers.com/showpost.php?p=15924419&postcount=13
Regards
Many40 said:
This might be your case:
http://forum.xda-developers.com/showpost.php?p=15924419&postcount=13
Regards
Click to expand...
Click to collapse
Yes, it looks like number 6 is my problem. I will thoroughly clean my phone when I'm back home. Question: the "USB PCB", is that the end of the charger you plug in the usb port?
Zyvron said:
Yes, it looks like number 6 is my problem. I will thoroughly clean my phone when I'm back home. Question: the "USB PCB", is that the end of the charger you plug in the usb port?
Click to expand...
Click to collapse
PCB stands for "printed circuit board" so I think that he meant rather "USB PCB connector"
Many40 said:
PCB stands for "printed circuit board" so I think that he meant rather "USB PCB connector"
Click to expand...
Click to collapse
Ah right, that makes sense. I'm going to try this and will report back if it works.
Thanks, mate.
Alright, it didn't work. I've no idea what to try anymore.
So I have a STOCK (no nothing) Verizon Galaxy S4 that is/was up to date as of 6/23/14. I think the last OTA push was a month or so ago.
A few days ago the device rebooted on its own a few times and I had no clue what was going on, but it stabilized for a day or so. Then yesterday it shut off and would not turn back on - the battery level was at least 80%. I removed the battery and reinserted it. I did not press the power button, but the device vibrates and displays the initial boot screen for about 3 seconds before it powers back off. At least I assume it is powered off - the screen goes black and there is no sign of life. The buttons do nothing to stir its slumber. I can remove and reinsert the battery for the same results.
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Charger plugged in shows no light. However, when plugged in, the top part of the device does becomes warm on the screen and on the back with the cover off. - It actually becomes quite warm so I removed the battery but kept it plugged in just to test and it remained very warm. Unplugged now. Also it appears that inserting the battery does nothing now - maybe it's drained.
I'm pretty certain it's a hardware problem at this point, but I have no clue where to start. Has anyone ever had this issue or come across someone that has? I can take the device apart - does anyone know where and what I should be looking for as far as a loose connection or damaged component goes? Is there an electrical component diagram out there somewhere?
Any help is much appreciated!!
Have you tried getting into download mode at all?! I know you say that it won't go into stock recovery... But if somehow it got bricked then recovery corrupt be borked as well. Least if you can get into download mode you could try a no wipe image....
Also could just be hardware related in such case I don't have experience with that so much..
Sent from my SCH-I545 using Tapatalk
Mistertac said:
Have you tried getting into download mode at all?!
Click to expand...
Click to collapse
Yes. Same deal - it comes up for about 3 seconds... Must be a hardware issue.
tloth01 said:
So I have a STOCK (no nothing) Verizon Galaxy S4 that is/was up to date as of 6/23/14. I think the last OTA push was a month or so ago.
A few days ago the device rebooted on its own a few times and I had no clue what was going on, but it stabilized for a day or so. Then yesterday it shut off and would not turn back on - the battery level was at least 80%. I removed the battery and reinserted it. I did not press the power button, but the device vibrates and displays the initial boot screen for about 3 seconds before it powers back off. At least I assume it is powered off - the screen goes black and there is no sign of life. The buttons do nothing to stir its slumber. I can remove and reinsert the battery for the same results.
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Charger plugged in shows no light. However, when plugged in, the top part of the device does becomes warm on the screen and on the back with the cover off. - It actually becomes quite warm so I removed the battery but kept it plugged in just to test and it remained very warm. Unplugged now. Also it appears that inserting the battery does nothing now - maybe it's drained.
I'm pretty certain it's a hardware problem at this point, but I have no clue where to start. Has anyone ever had this issue or come across someone that has? I can take the device apart - does anyone know where and what I should be looking for as far as a loose connection or damaged component goes? Is there an electrical component diagram out there somewhere?
Any help is much appreciated!!
Click to expand...
Click to collapse
If this is 100% stock phone u are looking at hardware issue of some type...
sent via safestrap 3.72 and echo v25.1! !
decaturbob said:
If this is 100% stock phone u are looking at hardware issue of some type...
Click to expand...
Click to collapse
It is and I agree. Just hoping someone on here might've seen this before and know how to fix it. I may try replacing the charging port hardware to see if that solves it.
amazon com/gp/product/B00EZ6LQ76/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=A2N7MOLQT42QNO
tloth01 said:
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Click to expand...
Click to collapse
To boot into recovery you only need to hold the VOL UP+POWER. Once the phone vibrates let go of power but keep holding the up button. I let go once the blue text appears for about 2 seconds.
ckarrow2 said:
To boot into recovery you only need to hold the VOL UP+POWER. Once the phone vibrates let go of power but keep holding the up button. I let go once the blue text appears for about 2 seconds.
Click to expand...
Click to collapse
Thanks... but then it turns off after that 3rd second...
If you can't get into download mode only option left is jtag
If you don't have a warranty there are places that will jtag it. I would recommend using someone that has done it before but I would be happy to try if you want to send it to me. I have the equipment but have yet to use it. I had a hard brick and thought I was going to have to try and Jtag mine but the warranty company decided they would go ahead and replace it. Like any place else, there would be no guarantee it will work. Of course if it is a hardware issue, jtag wouldn't work.
Some repair places will test it for free. I took one in for a sound problem and wanted to check out the loud speaker. The loud speaker was fine and they didn't charge me anything.
Tulsadiver said:
If you don't have a warranty there are places that will jtag it. I would recommend using someone that has done it before but I would be happy to try if you want to send it to me. I have the equipment but have yet to use it. I had a hard brick and thought I was going to have to try and Jtag mine but the warranty company decided they would go ahead and replace it. Like any place else, there would be no guarantee it will work. Of course if it is a hardware issue, jtag wouldn't work.
Some repair places will test it for free. I took one in for a sound problem and wanted to check out the loud speaker. The loud speaker was fine and they didn't charge me anything.
Click to expand...
Click to collapse
Okay thanks! Yea, I'll see if I can figure out if it's a hardware problem or not. If not, then I may take you up on your offer.